Comfort Inn Columbia West

8/10

Excellent

06 Apr 2026

Daniel

Plenty of stores and restaurants nearby clean rooms plenty parking

Partner

6/10

Pleasant

04 Apr 2026

Christopher

D

4/10

Poor

29 Mar 2026

Alana

Broken furniture, used wash cloth left in the room, broken toilet, extremely run down room and other furniture, extremely noisy at 2:30 AM, limited parking after dark, someone had a car alarm go off 11 times in 20 minutes, strong pot smell in the elevator and hallways. Staff was kind. Checked out after one night and canceled the rest of the stay.

Self

8/10

Excellent

27 Mar 2026

Devona

The property

6/10

Pleasant

27 Mar 2026

Taylor

The bathroom was gross, but the bed was clean. The front staff was not friendly at all. I had a creepy man come up to me in the parking lot when it was really late and made me very uncomfortable, and then he was roaming the hall by my door.

Pet

10/10

Exceptional

26 Mar 2026

Jennie

Staff was very accommodating. Understood my troubles at the airport and were extremely accommodating.

4/10

Poor

23 Mar 2026

lashawn

When we first hit there walked down hallway smelled great walked in our room and smelled terrible. There wasn’t enough towels in room had to go to front desk and no one was there, stood there almost 5 min decided to call hotel that’s when the front desk person came from outside. Then we go out ro our event get in around 2am woke up around 4 am to sit not working properly. The next morning told the person and his response was cause of humidity outside and said we should have said something when we noticed it at 4 o’clock in the morning and they would have changed our room

Partner

10/10

Exceptional

22 Mar 2026

JoEllen

Our room was clean and very pleasant. The employees were very helpful. Due to my husband's healthy we needed a ground floor and they came out and loaded our luggage on the luggage cart and unloaded for us. Even adjusted the office chair. It was a very pleasant experience.

Partner

2/10

Poor

22 Mar 2026

jaiden

I was told 2 completely different check in ages when i booked and when i checked in the refused to let us check in with a baby and then are refusing my refund

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

James

Property was clean enough but the rooms seem a little tired / old. Staff were not particularly welcoming / warm.

10/10

Exceptional

19 Mar 2026

Joy

Clean room. Everything was good!

8/10

Excellent

08 Mar 2026

David

We were just passing thru on way back from FL. Front staff person was very nice and accommodating. Same with the breakfast person. Breakfast was good. Building is not new. Area of town was a bit of an issue but then we are in our mid 70's and most cities seem to have just become crass and dirty. Wouldn't stay there for fun and games but for passing thru or an event it works.

Partner

8/10

Excellent

07 Mar 2026

Deborah

Good breakfast

Self

10/10

Exceptional

06 Mar 2026

Kathryn

The room was quiet and comforting. Even our dog acted relaxed like she was home. Thanks for a nice stay!

Friends_and_family Family

6/10

Pleasant

05 Mar 2026

Marie d

This hotel needs a serious update

Friends_and_family Family

8/10

Excellent

05 Mar 2026

Michael

A somewhat dated property, but clean and welcoming to me traveling with my dog. Nearby grassy area with dog bags was a nice touch.

Pet

10/10

Exceptional

03 Mar 2026

Craig

Very clean, fresh smelling and the morning breakfast was great. Great value!

Partner

10/10

Exceptional

02 Mar 2026

Derek

Thank you!

Self

8/10

Excellent

27 Feb 2026

Kathleen

Room was clean. Bed and pillows were comfortable

Self

8/10

Excellent

25 Feb 2026

Jim

Room was clean, seemed fairly newly refurbished. Breakfast is great. Quiet uncomfortable.

Self

4/10

Poor

21 Feb 2026

Zondra

The hotel looked nothing like the picture, the area is unsafe, rooms smelled horrible, and when the AC turned on it smelled worse. The shower was rusted and the tub plug was broken and rusty. The bedding had multiple stains.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Patrick W

Great

Business Self

10/10

Exceptional

16 Feb 2026

Patrick W

Great

8/10

Excellent

13 Feb 2026

SAMUEL

Yes

Leisure Family

8/10

Excellent

27 Jan 2026

Caprice

Staff was great. Hot breakfast was really good.

Pet

4/10

Poor

19 Jan 2026

Tracy

The property was just okay. While having dinner in the room, several roaches emerged. Otherwise, the property was a good value with breakfast included. It would have been nice to have other meat options rather than pork, but that is the case for most hotels. So, I just skipped the meat. There was a member of hotel staff that emerged to grab breakfast and then disappeared into the public bathroom in front of the elevators. Even if it was not the case, it appeared that she was not working.

Business Friends

8/10

Excellent

16 Jan 2026

Taliah

Clean and friendly

Leisure Family_with_children

2/10

Poor

07 Jan 2026

Jennifer

I paid for the room online and upon arrival they wanted an additional deposit which I did not have so had to leave.

4/10

Poor

11 Dec 2025

Linda M. Russell

Staff was very polite, knowledgeable and helpful. The facility could use renovations. I also saw a bug crawling on the desk!

2/10

Poor

17 Nov 2025

Gaige

Heavy homeless presence, bugs in hotel room, room service never came, boxers from previous guest found by bed, unsafe area

Leisure Partner

8/10

Excellent

17 Nov 2025

Barbara

Breakfast was not good at all. Food not available in most areas by 8:00am. Refills came very slowly. Kuice machine and decaf coffee machine were out of order.

10/10

Exceptional

14 Nov 2025

Tamara

Safe and quiet area

8/10

Excellent

13 Nov 2025

Lorin

Yes

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Ralph

Comfortable, clean and well maintained

2/10

Poor

27 Oct 2025

Tiffany

Roach on door when we closed it turned on the light to the night stand and 2 roaches went crawling! Disgusting! Went straight to front desk and got money back canceled the reservation.

Leisure Partner

2/10

Poor

26 Oct 2025

Christian

First off tv remote didn’t work not to big of a deal, then we found cigarette butts on the floor below the bed. The beds were advertised as queens but two people could barely fit in a bed. The shower walls were peeling and black mold was visible.

Friends_and_family Family

4/10

Poor

11 Oct 2025

Samuel

Bath bad maintenance.

6/10

Pleasant

06 Oct 2025

Roxanne

I did not have breakfast. Room was clean. Hotel needs an update. Looks like the 80’s

Leisure Partner

8/10

Excellent

30 Sep 2025

Rebecca

5 stars-Great staff.
5 stars-My room was spotless. Everything clean.
5 stars- Breakfast was very good.
But… smell of the lobby, the hall, the elevator and my room - not good. Though the desk attendant volunteered to spray I went out and got Glade air freshener.
And the Pool was not open and looked like it hadn’t been in a while. Looking out of my window the backside of the property was overgrown- no landscaping. Small sitting area out front had torn/ ripped mesh in the seats.
Not your typical Comfort Inn

Leisure Self

2/10

Poor

30 Sep 2025

Karen

They were out of towels and when asked about when they would get more the overnight clerk laughed and said when the women come in and wash some. Keys didn’t work on first room so had to switch rooms. Then the phone didn’t work to call operator in new room. The bed was so hard it made my back hurt. I will not be using this location again.

Friends_and_family Friends

2/10

Poor

28 Sep 2025

Denise

Horrible experience! There were lots of roaches, water stain on the ceiling, room smelled moldy, stained tub, dirty stains on the seal on the refrigerator, room door handle, lamps, étc. The 1st floor was for overnight local residents, 2nd fl was for construction workers working in the area, 3rd fl is used for customers staying 3 days or more. I was told this information when I informed the desk clerk that I was not having an enjoyable stay in my 3rd fl room.

Business_and_leisure Self

6/10

Pleasant

28 Sep 2025

Chakita

The room was as clean as they could make it. It said it was non smoking, but it smelled of a bit smokey. Other than that, everything else was fine.

Leisure Family

6/10

Pleasant

26 Sep 2025

Mervin Sheldon

breakfast menu was fine. orange juice and apple juice was supplied and breakfast food was delicious. the pm person who i checked in was ok. the am person i checked out with was ok as well. wasnt bad wasnt the greatest just in the middle. the room was smelly . the toilet seat was not properly clean with dirt buildup for months. worms was coming out the bathroom floor. the breakfast look good but im not sure if it was my breakfast or the food i had the night before but my stomach didn't appreciate it. overall its a decent hotel i wasn't expecting 5 star quality they deliver 3 star staff and cleaning

Leisure Family

2/10

Poor

24 Sep 2025

Nattalie

Cockroaches everywhere

4/10

Poor

24 Sep 2025

Richard

Generally run down property

Leisure Family

10/10

Exceptional

22 Sep 2025

EASWARAMOORTHI

FRIENDLY STAFF

Business Self

8/10

Excellent

20 Sep 2025

Holly

The room had a smell and it needed remodeled

2/10

Poor

18 Sep 2025

Alexis

I previously reserved my room, but did not check in until later that night. Literally, upon opening the door and turning on the lights we were greeted by a few roaches in the sink. My spouse went to use the restroom and pulled back the curtain to the shower and once again, we were greeted by not one, two, or three, but four roaches. We turned right around and requested a refund. Thankfully we was able to book another room considering the time of night it was. Was very unhappy with the Comfort Inn.

Leisure

2/10

Poor

17 Sep 2025

Barbara

We entered the building and we were unable to stay, as it smelled of smoke, the condition was less than acceptable, and there were people who appeared to be long term tenants spending time in the hallways with doors open, music playing and people vaping. The photos depicted on Expedia certainly did not show the current conditions. Did not feel safe there.

Leisure Family

6/10

Pleasant

14 Sep 2025

Rebecca

There was mold on ceiling of bathroom. Bathroom door did not close properly. Elevator had a step that would make you trip because there was no warning saying step up. Me personally I didn’t feel it was worth $200 a night

Friends_and_family Family

8/10

Excellent

11 Aug 2025

Daniel

No pool

4/10

Poor

02 Aug 2025

Greg

The first room we were given smelled terrible. We were offered another room, but it smelled just as bad. The carpets in the rooms and hallways were very dirty and stained.

2/10

Poor

29 Jul 2025

Kara

This was the worst Hotel I have ever stayed in. The first room we were given smelled strongly of smoke. The lady at the front desk was helpful and immediately gave us a new room but within 5 minuets of walking in we noticed bed bugs crawling all over the floor and the beds. We immediately left, changed into clean clothes and bagged up all our stuff until we could get home and treat everything. It was filthy, would never recommend

Leisure Family

10/10

Exceptional

07 Jul 2025

Jermaine

It great

Leisure Family

2/10

Poor

07 Jul 2025

Regina

They was very rude and disrespectful not a friendly place plus they had bugs. I'm a recommend no one else from North Carolina or anybody that's reading this don't go back there. Very unprofessional

Leisure Family_with_children

4/10

Poor

24 Jun 2025

Lakia

The rooms were small and not well equipped.

Business

2/10

Poor

06 Jun 2025

Sabrina

There was MOLD in the bathroom

Partner

8/10

Excellent

20 May 2025

Antonio

Room wasn’t the best Rm 121

My day was fine no real complaints. I will say that upon check-in. I wish that the front desk person would’ve told me that my room was a handicap room and upon checking into the room there were structural damage in the room there was cracked plaster on the ceilings and walls, and all the towels and washcloths were stained. The continental breakfast was very good. The hostess was very nice and accommodating. This is my go to place when visiting family, but I will going forward bring my own washcloths and towels.

Self

2/10

Poor

20 May 2025

Juana Iris

La habitación estaba sucia había muchos animalitos parecían cucarachas pequeñitas, el olor era de cigarro y mucha humedad los botes de basura tenían basura. Y la recepcionista estaba como enojada ni se escuchaba cuando hablaba. La verdad yo no lo recomiendo espantosa estadía lo bueno que sólo fue una noche.

Partner

4/10

Poor

15 May 2025

Robert

not worth the cost.

Leisure Partner

4/10

Poor

10 May 2025

Verified traveler

Comfort Inn below average

The beds were comfortable, but other than that… Shower didn’t get very hot; not enough towels for the number of people in the room; room felt wet/humid; there were french fries on the floor beside the bed; the lady at check-in was very unfriendly; one of our key cards didn’t work; could hear the floor squeaking in the room above us; homeless individual sitting outside. Just wasn’t a very clean or friendly place

Friends_and_family Family

8/10

Excellent

12 Apr 2025

Elizabeth

Ok stay.

Older hotel. Served its purpose for one night.

Friends_and_family Family

8/10

Excellent

30 Mar 2025

Anthony

The place was clean and the staff were very good but the building needs some updates

Leisure Partner

8/10

Excellent

30 Mar 2025

Joanna

It can be updated. There was stains in the carpet. The tubs are uneven and rusty. Breakfast was ok. The hotel overall was a good experience.

Business_and_leisure Self

8/10

Excellent

30 Mar 2025

Olufemi

Okay, but they need to fummigate. They are small roaches about the room and concession areas. Only going to get worse as the summer heat comes

Business Self

2/10

Poor

30 Mar 2025

Cheryl

The hotel is located in an area where people hangout and try to get you to buy stuff from them. The rooms are ran down and had roaches and black mold in the bathroom. I would not recommend this hotel at all.

Partner

2/10

Poor

28 Mar 2025

Jason

I don’t like anything

6/10

Pleasant

23 Mar 2025

Michael

Cons: The carpeting was deeply stained and large chunks of plaster missing adjacent to the bathtub. Very limited options offered for breakfast (no fruit, yogurt, jam/jelly, oatmeal, etc.).

Pros: Bed was comfortable.

Leisure Pet

4/10

Poor

23 Nov 2024

Chuck

Not great. Not terrible.

Started off alright. Check in went fine. Whole area smelled like weed. Got to the room and at first glance looked good.

Went to open the fridge and the whole thing came out the cubby it was in.

Sat down in the desk chair, and almost fell out because the wheel wasn’t attached at all.

Went to use the bathroom and sounded like the fan was about to take off like an airplane. Shower? The knob just spun. Was like playing jenga to figure out how to turn it on. Decent water pressure tho.

Sink drain wasn’t attached so that was fun too when we went to wash our hands later.

Bed was nice. Pillows were comfy.

Went to do a midnight pee. Roaches. So paranoid after that.

Got some ice. Nice machine but nearly got high walking down the hall.

Overall - I’d probably spend the money and find something nicer.

Partner

4/10

Poor

17 Nov 2024

Craig

Very run down… lot of loitering outside

Leisure Family

8/10

Excellent

17 Nov 2024

Sandra

The property and room was clean. The breakfast was decent but basic. I like bacon over sausage. The parking lot was being redone and sort of an inconvenience getting in and out the facility. Location was excellent to various eating spots. Ms. B’s soul food is a must eatery.

Leisure

2/10

Poor

03 Nov 2024

Brian

The staff were friendly and helpful. Sadly, that’s the only nice thing that can be said. The rooms were terrible- roaches crawling on the walls and counter tops, towel rack holders falling off the wall, and the fire alarm intermittently going off due to needing new batteries. Would not stay here again.

Leisure Family

6/10

Pleasant

19 Oct 2024

sunny

We came up for an event! Check in dropped our things off and left came back to the room at 100 am. Then the maid service was banging on my door to check out at 845. I thought check out wasn’t til 11. We jumped up and left very disappointed in our stay.

Friends_and_family Family

8/10

Excellent

15 Oct 2024

Tracy

Daytime staff was great

6/10

Pleasant

13 Oct 2024

Tracy

Great property really needs updating lobby is nice. Staff was great.

Business Self

10/10

Exceptional

27 Sep 2024

Kevin

It was a good stay. Great customer service. The room was clean and bed was comfortable. Breakfast was good and convenient. Check in and check out was easy.

Leisure Partner

4/10

Poor

22 Sep 2024

Paula

Dirty!!

Very dirty, worn out and somewhere I will never start shading.

Friends_and_family Family

2/10

Poor

19 Sep 2024

rebecca

Stay somewhere else

This hotel was dirty and my room smelled of mildew. The staff seemed annoyed that I was there. I will never stay again.

Business

2/10

Poor

18 Sep 2024

Nestor

Got to the exit of the hotel and should had just got back on the highway, not the best area, not the best place for staying. Hotel had construction going on outside, dingy lobby and room. Nothing like described on HOTEL.COM pictures on website are from when they first opened. Horrific room, the view was of dirty grounds and housing complex.

Partner

8/10

Excellent

13 Sep 2024

Bret

Towels had holes in them, found 2 bugs crawling on wall and counter.

8/10

Excellent

12 Sep 2024

Patrick

I overall give this a 4 out of 5. First the good - the room was clean and free of bugs. The bed was comfortable. TV and fridge worked fine. Etc. The area it was in was decent. Not glamorous, but not the ghetto either. There are two negatives about the hotel that I have to comment on. 1) The vibe. I cannot really speak for the person working at checkout on September 8th as I was only at the desk for about 30 seconds, but she seemed ok. However, when I checked in on Friday, September 6th in the late afternoon (don't recall the exact time, between 3 and 5 pm), there was a male working at the desk, and his tone, attitude, etc, gave the impression that he really didn't want to be there. When you are working a customer-facing job, it's not good when you give the appearance that you don't want to be there. He didn't say anything obnoxious. He wasn't aggressive. But he did nothing extra, like when I check into most hotels, they will say where your room is, like take the elevator to the second floor and go to your right. He didn't do that. And again, just the tone and demeanor gave the appearance that he had no real interest in being there. 2) The room gave the appearance that the owner is cheap and having house-keeping unplug everything. The nightstand lamp, the clock, and the desk lamp were all unplugged. Really? You're going to worry about the electric bill based on a digital clock and lamp that is turned off? Clearly they won't leave the light on for you!

Self

10/10

Exceptional

08 Aug 2024

Jon

Great staff and great place will use this place again

Leisure Friends

10/10

Exceptional

05 Aug 2024

William

Front desk staff was excellent… Young black lady that was on duty when we checked in on Friday afternoon about 7 o'clock next was so nice and helpful

Business Family

6/10

Pleasant

04 Aug 2024

Glen

Basic services to cover basic needs.

Adequate for what we needed - a place to keep our stuff and get some decent sleep. Place needs a lot of maintenance. Breakfast is acceptable. Desk clerks were very accommodating.

Partner

8/10

Excellent

04 Aug 2024

rose

Comfort inn stay

We were comfortable with our room. The hotel needs some upgrade. The bathroom needs some repairs and replace the shower curtains. Good breakfast. Parking lot was being repaired so parking was tight for a couple of days. Easy access from freeway. Good stores and restaurants nearby.

Business

10/10

Exceptional

03 Aug 2024

Ricky

Friendly staff, affordable in walking distance of food

Leisure Family_with_children

8/10

Excellent

26 Jul 2024

David

Good stay

Good stay, reasonable price. Mattresses could be better, but would repeat.

Business

6/10

Pleasant

30 Jun 2024

Leonardo

Staff not friendly. At check in there was no welcome or may I help you and no smile. The young man kept looking at me expecting for me to guess want he needed. He didn’t say a word. Not about any of the amenities of the hotel like breakfast, pool & password to WiFi. The room was ok.

Leisure Family

8/10

Excellent

23 Jun 2024

Jami

Good stayover

Great value choice of hotels near interstate and no road noise

Friends_and_family Family

2/10

Poor

22 Jun 2024

Tonya

The room smelled musty with patched walls and stained carpet. We would have made-do but when a roach came out to investigate our stuff on top of the table that was it! The lady at the front desk was very nice both when we checked in and when we left. She couldn’t give a refund because I booked with Expedia (Expedia later credited me).

Leisure Family_with_children

10/10

Exceptional

10 Jun 2024

Claudia

Enjoined our stay.
Unfortunately pool was closed during the time.

Business_and_leisure Family_with_children

10/10

Exceptional

30 May 2024

Jakie

Great Hotel

Comfort Inn was super nice. Breakfast every morning. Staff was very professional and very friendly . Clean room . Comfort Inn is also pet friendly. My Beagle was happy to be with us on our trip. Overall will book another night in the future.

Friends_and_family Family

8/10

Excellent

26 May 2024

Shevonne

Perfect for an overnight stay not multiple stay. Also saw a roach on the wall. This Hotel has a lot of potential and it needs some TLC! So outdated

Leisure Self

10/10

Exceptional

15 May 2024

Shannon

Proximity to my work!!

Business Self

8/10

Excellent

06 May 2024

Mae

Breakfast

Leisure Family

6/10

Pleasant

29 Apr 2024

mark

I did rate as dirty. Let me clarify not dirty but carpet needs replacing facility wide. I do want to thank the front desk staff for the late check-out.

Leisure Family_with_children

8/10

Excellent

26 Apr 2024

Ella Mae

Good hotel needs some TLC

I just needed a room for the night to get some rest. Prevention that was very nice and polite. The hotel foyer is very clean and set up for breakfast for the next day. The overall appearance on the inside otherwise was very outdated and carpet smelled of just being old and worn out. My room was nice and clean. The pillows on my bed were very soft which I do not like. The breakfast was very good impressive with biscuits and gravy scrambled eggs and sausage and you can make your own waffles. If I came back through it's a possibility that I would stay there again.

Partner

4/10

Poor

21 Apr 2024

monzell

They had roaches

Leisure Partner

2/10

Poor

20 Apr 2024

Angela

I did not feel safe, many sketchy people walking around.
Located near a hospital, sirens all night.
A roach crawled through my feet in the bathroom!