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Comfort Inn Columbia West
Columbia - SC · United States
911 Bush River RoadView location
7.4/10Very good1,001 Reviews
Cleanliness7.4/10 7.4
Service8.2/10 8.2
Comfort7.8/10 7.8
Condition7.0/10 7.0
Location7.8/10 7.8
Neighborhood7.2/10 7.2
Value5.0/10 5.0
Amenities6.8/10 6.8
See all ratings- Business hotels
- Sport hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Comfort Inn Columbia West
The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. The Comfort Inn Columbia-Bush River in Columbia, SC will help get you rested and ready for anything.
When traveling for business, you will appreciate our proximity to the Columbia Metropolitan Convention Center so you can attend a conference with ease. Corporate travelers can get work done in our business center, with access to copy and fax services.
We also offer free WiFi, as well as free hot breakfast, free coffee, weekday newspaper, an exercise room and laundry facilities. All guestrooms feature flat-screen TVs, hair dryers, coffee makers, desks, irons, ironing boards, microwaves and refrigerators.
Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
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With a stay at Comfort Inn Columbia West, you'll be centrally located in Columbia, within a 10-minute drive of University of South Carolina and Riverbanks Zoo and Garden. This hotel is 10.4 mi (16.8 km) from Fort Jackson and 5.6 mi (9.1 km) from Colonial Life Arena.
Make yourself at home in one of the 96 individually decorated guestrooms, featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Conveniences include desks and coffee/tea makers, and housekeeping is provided daily. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
Anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Only dogs and cats are allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 100 per stay
We have included all charges provided to us by the property.
-
You need to know
- The seasonal pool will be open from April 14 to September 30.
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
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Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Optional fees
- Pet fee: USD 20 per pet, per day
- Service animals are exempt from fees
- Rollaway bed fee: USD 10.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
AMF Seven Oaks Lanes
0.6 km / 0.4 mi
Three Rivers Greenway
1.2 km / 0.7 mi
BTM Dutch Square Cinema 14
1.5 km / 0.9 mi
Riverbanks Zoo and Garden
4.7 km / 2.9 mi
Earlewood Park
5.7 km / 3.6 mi
Imara Woman
6 km / 3.7 mi
Lexington Medical Center
6 km / 3.7 mi
Saluda Shoals Park
6.6 km / 4.1 mi
Harbison State Forest
6.7 km / 4.2 mi
South Carolina Law Enforcement Officers Hall of Fame
6.8 km / 4.2 mi
Palmetto Health Heart Hospital
6.8 km / 4.2 mi
Governor's Mansion
7.2 km / 4.5 mi
Palmetto Health Richland Hospital
7.3 km / 4.6 mi
Matthew J. Perry, Jr. U.S. Courthouse
7.4 km / 4.6 mi
Finlay Park
7.5 km / 4.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
- MasterCard
- Visa
- Small pets allowed (under 5 kg)
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Room serviceExtra charge
- Laundry service
- Multilingual staff
Show 22 more facilities & services
- Air conditioning in public areas
- Smoke detector
- Lift access
- Gym
- Newspapers
- Clothes dryer
- BBQ facilities
- Towels and bed linenExtra charge
- Restaurant
- Conference room
- Meeting room
- Business centre
- Indoor freshwater pool: 1
- Outdoor freshwater pool: 1
- Game roomExtra charge
- Breakfast
- Non-smoking establishment
- FitnessExtra charge
- Horse riding
- Golf
- Tennis
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
RO
Room Only
Accommodation only. Meals are usually not included.
AI
All Inclusive
Meals and selected drinks/services may be included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Columbia West
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Columbia West
DOUBLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 20 m²DBL.KG-NM
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Pay movies
- Wake-up service
- Tea and coffee making facilities
- Microwave
- Fridge
- Hairdryer
- Shower
- Bathroom
Show all 11 amenities
- Cable TV
- Satellite TV
- Desk
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Columbia West
DOUBLE KING BED NON SMOKING
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Room amenities
- Pay movies
- Wake-up service
- Tea and coffee making facilities
- Microwave
- Fridge
- Hairdryer
- Shower
- Bathroom
- Cable TV
- Satellite TV
- Desk
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Columbia West
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Columbia West
QUADRUPLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Columbia West
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Columbia West
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Columbia West
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Columbia West
QUADRUPLE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Columbia West
Double or Twin WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDS NON SMOKINGDOUBLE • TWO DOUBLE BEDS NON SMOKING • 1 Bedroom • 20 m²DBL.2D-NM
Room overview
Smoking room- Room size
- 20 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Fridge
- Housekeeping
- Cable TV
- Satellite TV
- Desk
- Toiletries
- Pay movies
- Pillow menu
Show all 16 amenities
- Wake-up service
- Wi-fi
- Ironing set
- Tea and coffee making facilities
- Microwave
- Hairdryer
- Shower
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Columbia West
DOUBLE TWO DOUBLE BEDS NON SMOKING
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 20 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D-NM
Room amenities
- Fridge
- Housekeeping
- Cable TV
- Satellite TV
- Desk
- Toiletries
- Pay movies
- Pillow menu
- Wake-up service
- Wi-fi
- Ironing set
- Tea and coffee making facilities
- Microwave
- Hairdryer
- Shower
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Comfort Inn Columbia West
100
reviews shown
Liza
Nice location, friendly staff
Requan
Great everything
Daniel
Good Stay
JOSE R
The stay was comfortable but the supplies for the room were not adequate, had to pick up soap, not delivered. Breakfast was nice but the staff was not friendly at all, especially the receptionist how checked me in, and the staff in the kitchen area was rude and disrespectful.
Sha-Toya
The room was clean and spacious. Very close to the hospital where my father was having surgery
Porsche
NO NOT BOOK HERE!!!!!! I paid for a room and the guy at the front desk would not give me my room key . Even after I showed my ID , I never stayed there and was charged .and they are refusing my money . Horrible customer service . They do not like African Americans. I’m still trying to get my money back and can’t, I’m not from the area and just wanted a hotel for the night. Again DO NOT BOOK HERE !!!
Isabella
3 star property. Good value.
harby
.from the moment I appriach the front desk it was a bad expiry to say the list the unwillingness of the employees to help resolve our problem wals terrible and he was rude and unwelcome the hotel was dark an d did not look clean the parking lot was filled with mud and construction machine. They treat at us badly and we left they refuse to reinvest us for the room. The stole the money
Stanley
The wifi signal kept dropping. We could not watch TV. Not good at all.. The complementary breakfast not that good.
Rhonda
When we arrived, the toilet continued to run. We called the front desk and a maintenance man came immediately, Within minutes he had taken care of the problem that did not return - very prompt.
Elizabeth
Not my favorite hotel. Old and dated. I always select pay at property and they charged my card before we checked in. I won’t stay here again.
Diane
Not particularly enthused with this Comfort Inn. It did not meet up to the other Comfort Inn’s we have stayed at. The room’s bathroom fan only made noise and the toilet seat needed tightening. The brunch was so so. No fruit left. When I asked if they had any bananas, I was told no. We were there for breakfast a good hour before they stopped serving. I would not recommend this Comfort Inn.
Mary
The whole building smells terrible. Smells like many years of constant indoor smoking and strong food odors. The bed had stains on the sheets. There was a long black hair in my bed (not mine) Overall a very gross property.
Wade
Breakfast Not worth the money!
The rest of our stay was great!
The rest of our stay was great!
Marcelo
Staff no good
wesley
Night clerk was rude and slow. The carpet in room was sticky.
Kathryn
Toilet broken phone broken rude front desk staff didn’t want to come fix it. Once they tried it was broken again after one flush.
Jonathan
Staff was excellent!
Hi-Tech
Either Hotels.com Messed up or the Property management messed up. I tried to make a reservation to Comfort Inn. I received an Itinerary number. I called the Hotel a day or so later to verify and they did not have my reservation. So I booked another Hotel where my business partner had booked. Then I get a charge on my card for the room that was never booked.
Janice
Room was clesn but no cups, breakfast limited but fresh, coffee very weak.
Mayson
Really enjoyed our stay!
Lee
Had issues at hotel contacted Expedia not interested,
Went back to hotel they moved room and issue resolved.
Hotel itself is ok bed comfortable room is large etc breakfast selection ok
Went back to hotel they moved room and issue resolved.
Hotel itself is ok bed comfortable room is large etc breakfast selection ok
John
Breakfast was good. Coffee could be better
massiel
Poor
Rajesh
Smoke smell in the room . But overall ok for spending a night. Breakfast quality was poor.
Daniel
Plenty of stores and restaurants nearby clean rooms plenty parking
Christopher
D
Alana
Broken furniture, used wash cloth left in the room, broken toilet, extremely run down room and other furniture, extremely noisy at 2:30 AM, limited parking after dark, someone had a car alarm go off 11 times in 20 minutes, strong pot smell in the elevator and hallways. Staff was kind. Checked out after one night and canceled the rest of the stay.
Devona
The property
Taylor
The bathroom was gross, but the bed was clean. The front staff was not friendly at all. I had a creepy man come up to me in the parking lot when it was really late and made me very uncomfortable, and then he was roaming the hall by my door.
Jennie
Staff was very accommodating. Understood my troubles at the airport and were extremely accommodating.
lashawn
When we first hit there walked down hallway smelled great walked in our room and smelled terrible. There wasn’t enough towels in room had to go to front desk and no one was there, stood there almost 5 min decided to call hotel that’s when the front desk person came from outside. Then we go out ro our event get in around 2am woke up around 4 am to sit not working properly. The next morning told the person and his response was cause of humidity outside and said we should have said something when we noticed it at 4 o’clock in the morning and they would have changed our room
JoEllen
Our room was clean and very pleasant. The employees were very helpful. Due to my husband's healthy we needed a ground floor and they came out and loaded our luggage on the luggage cart and unloaded for us. Even adjusted the office chair. It was a very pleasant experience.
jaiden
I was told 2 completely different check in ages when i booked and when i checked in the refused to let us check in with a baby and then are refusing my refund
James
Property was clean enough but the rooms seem a little tired / old. Staff were not particularly welcoming / warm.
Joy
Clean room. Everything was good!
David
We were just passing thru on way back from FL. Front staff person was very nice and accommodating. Same with the breakfast person. Breakfast was good. Building is not new. Area of town was a bit of an issue but then we are in our mid 70's and most cities seem to have just become crass and dirty. Wouldn't stay there for fun and games but for passing thru or an event it works.
Deborah
Good breakfast
Kathryn
The room was quiet and comforting. Even our dog acted relaxed like she was home. Thanks for a nice stay!
Marie d
This hotel needs a serious update
Michael
A somewhat dated property, but clean and welcoming to me traveling with my dog. Nearby grassy area with dog bags was a nice touch.
Craig
Very clean, fresh smelling and the morning breakfast was great. Great value!
Derek
Thank you!
Kathleen
Room was clean. Bed and pillows were comfortable
Jim
Room was clean, seemed fairly newly refurbished. Breakfast is great. Quiet uncomfortable.
Zondra
The hotel looked nothing like the picture, the area is unsafe, rooms smelled horrible, and when the AC turned on it smelled worse. The shower was rusted and the tub plug was broken and rusty. The bedding had multiple stains.
Patrick W
Great
Patrick W
Great
SAMUEL
Yes
Caprice
Staff was great. Hot breakfast was really good.
Tracy
The property was just okay. While having dinner in the room, several roaches emerged. Otherwise, the property was a good value with breakfast included. It would have been nice to have other meat options rather than pork, but that is the case for most hotels. So, I just skipped the meat. There was a member of hotel staff that emerged to grab breakfast and then disappeared into the public bathroom in front of the elevators. Even if it was not the case, it appeared that she was not working.
Taliah
Clean and friendly
Jennifer
I paid for the room online and upon arrival they wanted an additional deposit which I did not have so had to leave.
Linda M. Russell
Staff was very polite, knowledgeable and helpful. The facility could use renovations. I also saw a bug crawling on the desk!
Gaige
Heavy homeless presence, bugs in hotel room, room service never came, boxers from previous guest found by bed, unsafe area
Barbara
Breakfast was not good at all. Food not available in most areas by 8:00am. Refills came very slowly. Kuice machine and decaf coffee machine were out of order.
Tamara
Safe and quiet area
Lorin
Yes
Ralph
Comfortable, clean and well maintained
Tiffany
Roach on door when we closed it turned on the light to the night stand and 2 roaches went crawling! Disgusting! Went straight to front desk and got money back canceled the reservation.
Christian
First off tv remote didn’t work not to big of a deal, then we found cigarette butts on the floor below the bed. The beds were advertised as queens but two people could barely fit in a bed. The shower walls were peeling and black mold was visible.
Samuel
Bath bad maintenance.
Roxanne
I did not have breakfast. Room was clean. Hotel needs an update. Looks like the 80’s
Rebecca
5 stars-Great staff.
5 stars-My room was spotless. Everything clean.
5 stars- Breakfast was very good.
But… smell of the lobby, the hall, the elevator and my room - not good. Though the desk attendant volunteered to spray I went out and got Glade air freshener.
And the Pool was not open and looked like it hadn’t been in a while. Looking out of my window the backside of the property was overgrown- no landscaping. Small sitting area out front had torn/ ripped mesh in the seats.
Not your typical Comfort Inn
5 stars-My room was spotless. Everything clean.
5 stars- Breakfast was very good.
But… smell of the lobby, the hall, the elevator and my room - not good. Though the desk attendant volunteered to spray I went out and got Glade air freshener.
And the Pool was not open and looked like it hadn’t been in a while. Looking out of my window the backside of the property was overgrown- no landscaping. Small sitting area out front had torn/ ripped mesh in the seats.
Not your typical Comfort Inn
Karen
They were out of towels and when asked about when they would get more the overnight clerk laughed and said when the women come in and wash some. Keys didn’t work on first room so had to switch rooms. Then the phone didn’t work to call operator in new room. The bed was so hard it made my back hurt. I will not be using this location again.
Denise
Horrible experience! There were lots of roaches, water stain on the ceiling, room smelled moldy, stained tub, dirty stains on the seal on the refrigerator, room door handle, lamps, étc. The 1st floor was for overnight local residents, 2nd fl was for construction workers working in the area, 3rd fl is used for customers staying 3 days or more. I was told this information when I informed the desk clerk that I was not having an enjoyable stay in my 3rd fl room.
Chakita
The room was as clean as they could make it. It said it was non smoking, but it smelled of a bit smokey. Other than that, everything else was fine.
Mervin Sheldon
breakfast menu was fine. orange juice and apple juice was supplied and breakfast food was delicious. the pm person who i checked in was ok. the am person i checked out with was ok as well. wasnt bad wasnt the greatest just in the middle. the room was smelly . the toilet seat was not properly clean with dirt buildup for months. worms was coming out the bathroom floor. the breakfast look good but im not sure if it was my breakfast or the food i had the night before but my stomach didn't appreciate it. overall its a decent hotel i wasn't expecting 5 star quality they deliver 3 star staff and cleaning
Nattalie
Cockroaches everywhere
Richard
Generally run down property
EASWARAMOORTHI
FRIENDLY STAFF
Holly
The room had a smell and it needed remodeled
Alexis
I previously reserved my room, but did not check in until later that night. Literally, upon opening the door and turning on the lights we were greeted by a few roaches in the sink. My spouse went to use the restroom and pulled back the curtain to the shower and once again, we were greeted by not one, two, or three, but four roaches. We turned right around and requested a refund. Thankfully we was able to book another room considering the time of night it was. Was very unhappy with the Comfort Inn.
Barbara
We entered the building and we were unable to stay, as it smelled of smoke, the condition was less than acceptable, and there were people who appeared to be long term tenants spending time in the hallways with doors open, music playing and people vaping. The photos depicted on Expedia certainly did not show the current conditions. Did not feel safe there.
Rebecca
There was mold on ceiling of bathroom. Bathroom door did not close properly. Elevator had a step that would make you trip because there was no warning saying step up. Me personally I didn’t feel it was worth $200 a night
Daniel
No pool
Greg
The first room we were given smelled terrible. We were offered another room, but it smelled just as bad. The carpets in the rooms and hallways were very dirty and stained.
Kara
This was the worst Hotel I have ever stayed in. The first room we were given smelled strongly of smoke. The lady at the front desk was helpful and immediately gave us a new room but within 5 minuets of walking in we noticed bed bugs crawling all over the floor and the beds. We immediately left, changed into clean clothes and bagged up all our stuff until we could get home and treat everything. It was filthy, would never recommend
Jermaine
It great
Regina
They was very rude and disrespectful not a friendly place plus they had bugs. I'm a recommend no one else from North Carolina or anybody that's reading this don't go back there. Very unprofessional
Lakia
The rooms were small and not well equipped.
Sabrina
There was MOLD in the bathroom
Antonio
Room wasn’t the best Rm 121
My day was fine no real complaints. I will say that upon check-in. I wish that the front desk person would’ve told me that my room was a handicap room and upon checking into the room there were structural damage in the room there was cracked plaster on the ceilings and walls, and all the towels and washcloths were stained. The continental breakfast was very good. The hostess was very nice and accommodating. This is my go to place when visiting family, but I will going forward bring my own washcloths and towels.
Juana Iris
La habitación estaba sucia había muchos animalitos parecían cucarachas pequeñitas, el olor era de cigarro y mucha humedad los botes de basura tenían basura. Y la recepcionista estaba como enojada ni se escuchaba cuando hablaba. La verdad yo no lo recomiendo espantosa estadía lo bueno que sólo fue una noche.
Robert
not worth the cost.
Verified traveler
Comfort Inn below average
The beds were comfortable, but other than that… Shower didn’t get very hot; not enough towels for the number of people in the room; room felt wet/humid; there were french fries on the floor beside the bed; the lady at check-in was very unfriendly; one of our key cards didn’t work; could hear the floor squeaking in the room above us; homeless individual sitting outside. Just wasn’t a very clean or friendly place
Elizabeth
Ok stay.
Older hotel. Served its purpose for one night.
Anthony
The place was clean and the staff were very good but the building needs some updates
Joanna
It can be updated. There was stains in the carpet. The tubs are uneven and rusty. Breakfast was ok. The hotel overall was a good experience.
Olufemi
Okay, but they need to fummigate. They are small roaches about the room and concession areas. Only going to get worse as the summer heat comes
Cheryl
The hotel is located in an area where people hangout and try to get you to buy stuff from them. The rooms are ran down and had roaches and black mold in the bathroom. I would not recommend this hotel at all.
Jason
I don’t like anything
Michael
Cons: The carpeting was deeply stained and large chunks of plaster missing adjacent to the bathtub. Very limited options offered for breakfast (no fruit, yogurt, jam/jelly, oatmeal, etc.).
Pros: Bed was comfortable.
Pros: Bed was comfortable.
Chuck
Not great. Not terrible.
Started off alright. Check in went fine. Whole area smelled like weed. Got to the room and at first glance looked good.
Went to open the fridge and the whole thing came out the cubby it was in.
Sat down in the desk chair, and almost fell out because the wheel wasn’t attached at all.
Went to use the bathroom and sounded like the fan was about to take off like an airplane. Shower? The knob just spun. Was like playing jenga to figure out how to turn it on. Decent water pressure tho.
Sink drain wasn’t attached so that was fun too when we went to wash our hands later.
Bed was nice. Pillows were comfy.
Went to do a midnight pee. Roaches. So paranoid after that.
Got some ice. Nice machine but nearly got high walking down the hall.
Overall - I’d probably spend the money and find something nicer.
Went to open the fridge and the whole thing came out the cubby it was in.
Sat down in the desk chair, and almost fell out because the wheel wasn’t attached at all.
Went to use the bathroom and sounded like the fan was about to take off like an airplane. Shower? The knob just spun. Was like playing jenga to figure out how to turn it on. Decent water pressure tho.
Sink drain wasn’t attached so that was fun too when we went to wash our hands later.
Bed was nice. Pillows were comfy.
Went to do a midnight pee. Roaches. So paranoid after that.
Got some ice. Nice machine but nearly got high walking down the hall.
Overall - I’d probably spend the money and find something nicer.
Craig
Very run down… lot of loitering outside
Sandra
The property and room was clean. The breakfast was decent but basic. I like bacon over sausage. The parking lot was being redone and sort of an inconvenience getting in and out the facility. Location was excellent to various eating spots. Ms. B’s soul food is a must eatery.
Brian
The staff were friendly and helpful. Sadly, that’s the only nice thing that can be said. The rooms were terrible- roaches crawling on the walls and counter tops, towel rack holders falling off the wall, and the fire alarm intermittently going off due to needing new batteries. Would not stay here again.
sunny
We came up for an event! Check in dropped our things off and left came back to the room at 100 am. Then the maid service was banging on my door to check out at 845. I thought check out wasn’t til 11. We jumped up and left very disappointed in our stay.
Tracy
Daytime staff was great
Tracy
Great property really needs updating lobby is nice. Staff was great.
Location & surroundings
Comfort Inn Columbia West
911 Bush River Road, Columbia, United States
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Comfort Inn Columbia West
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