Residence Inn By Marriott Columbia West Lexington

10/10

Exceptional

09 Mar 2026

Peter

Clean, new room, staff all excellent, kitchen in room was excellent.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Laura

Their coffee at breakfast was the best weve tasted in a long time. Breakfast was good with a lot of variety. Location is under renovations but they didn't interfere or disrupt anything. Staff were very friendly and helpful ensuring we knew where and when breakfast was going to be served. Room was comfortable and had everything we needed.

10/10

Exceptional

01 Mar 2026

kelly

Great staff. Convenient location. Clean and spacious suites. Wi-fi upgrade is needed - lots of lag. Second stay. Will be back again.

4/10

Poor

18 Feb 2026

Rhonda

First room was located on a row of gutted rooms with the doors open. The floor was under renovations. You could smell the saw dust on the entire floor. I was told construction was scheduled daily from 8-5. I requested a room that wasn't near rooms under construction. When I walked into my new room with my 1 yr of grandson, I found a wad of chewed gum on the floor. The room had just been \"cleaned.\" I requested to have the entire room (re)vacuumed. The toilet had hair strands all over the seat, and what looked like dirt smudges. When I asked one of the ladies cleaning rooms if someone, (or if I could get cleaning supplies to clean it myself), she rolled her eyes and said, \"I checked that room myself. The seat is not dirty, its a burn. You can just go to the front desk and complain.\" I tried to tell her I had no plans on complaining at the front desk, she kept ignoring me. She eventually called someone on her radio to clean it. Day 2, a guest was in the breakfast area with her dog - touching him and touching the shared utensils to get food. A kitchen staff member told her she had to remove the dog from the area. Day 3, I watched a guest take breakfast sandwiches off her plate with her bare hands and place it them back in the warmers. I told the staff in the kitchen but nothing was done. I then told the rep at the front desk. Not sure if she ever addressed it. This is my second time at this hotel. First stay was fabulous, this stay was disappointing.

Friends_and_family Family

2/10

Poor

18 Feb 2026

Rhonda

This is my second and last time staying at this hotel. First time was great, but this time not so great. When I walked in, it was obvious the lobby was undergoing renovations. But when we were assigned our room, we walked past 4 fulky gutted rooms with

8/10

Excellent

13 Feb 2026

Elizabeth C

Very nice spacious room. Comfy mattress
, lots of natural light. Could still use a little more repair but the whole hotel is undergoing renovations.
It’s located in a very good area, across from Lexington Med Center and lots of restaurants and stores.
We will stay there again in the

10/10

Exceptional

08 Feb 2026

Dedrick

Space and clean

Business

10/10

Exceptional

27 Jan 2026

Zerlynn

Clean, big room, nice breakfast !!

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Wanda

The staff was very accommodating.

Partner

10/10

Exceptional

03 Dec 2025

John

Did not bring pet (s) with me...Did not use pool.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

VIctoria

Was overall pleased with services and hotel stay.

Leisure Family

8/10

Excellent

12 Nov 2025

Brian

New building, comfortable room, courteous staff

10/10

Exceptional

11 Nov 2025

Jonszhell

Very nice and clean!

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Kayla

Everything was perfect!

Self

10/10

Exceptional

01 Oct 2025

kelly

Clean and spacious suite. Friendly staff. Close to attractions in Columbia.

10/10

Exceptional

12 Sep 2025

Scotty

Great place to stay very clean and really nice rooms

Leisure Family_with_children

2/10

Poor

28 Aug 2025

william

nobody at check in at 10Pm had to wait. we called earlier in the day to tell them we would be in at 10. we booked a king bed. when we got there they said did not have a king room got two singles. room smelled like mold. door key cards in hall beep all night. comforters on the bed were not dry. floor was sticky carpet and tile

10/10

Exceptional

18 Aug 2025

Richard

Quiet, clean, comfortable, easily accessible.

6/10

Pleasant

31 Jul 2025

Steve

Needs upgrades to Marriott standards

Friends_and_family Family

4/10

Poor

30 Jul 2025

Charles

I was forced to downgrade my room because my first room had AC problems. The AC maintained a constant 83F. I paid for a 2 bedroom, 2 bath suite but was moved to a 1 bedroom. It would be nice to b

4/10

Poor

27 Jul 2025

Tara

It was 105 degrees and our a/c unit did not work in our room. It was 83 degrees in the room and very unpleasant. They said there were no other rooms available so we suffered through a very hot night.

Leisure Family

10/10

Exceptional

26 Jul 2025

Angel

Emily the Front Desk lady was super sweet. My room has plenty of space. Very clean. Nice location.

Leisure Friends

10/10

Exceptional

08 Jul 2025

mike

It was a great place to stay

Leisure Family

10/10

Exceptional

24 Jun 2025

Verified traveler

Really Nice Hotel

They really seem to go above and beyond. Everything was clean and fresh and pleasant.

Friends_and_family Family

10/10

Exceptional

30 May 2025

Wanda

It is very clean, and the desk clerk was thorough and very hospitable.

Leisure Self

2/10

Poor

17 May 2025

Tuesdie

Horrible customer service, pool was closed, no got water, broken appliances, mold

Leisure Family

2/10

Poor

18 Mar 2025

Laura

The air in our room was not working. The staff was unable to change our room. We slept in a room that did not go under 80° all night. We tried to spend time at the pool but the area was littered with wasps and wasp nests. There were no towels and the pool had not been cleaned. No one offered us any compensation when we checked out.

Leisure Family

8/10

Excellent

07 Dec 2024

Naamon

Nice area and clean

6/10

Pleasant

03 Dec 2024

Matthew

Two bedroom suite and hot water in only one bathroom. Talked to maintenance and new employees and it was never fixed. I get that it was over a holiday week but a lack of response and support is still not acceptable.

Leisure Family_with_children

4/10

Poor

10 Nov 2024

Michael

I was very disappointed with the quality of this hotel. It certainly was not up to what I would expect from my Marriott property. There was no hot water in the main shower although the smaller shower in the second bedroom did have hot water. There were Shampoo bottles falling off the walls in the shower. Neither one of the phones in the unit were connected and could be used. The sofa in the unit had such a sag in it, it was uncomfortable to sit in. Again, this is certainly not up to the standards of a Marriott property that charges $300 a night.

Leisure Family_with_children

10/10

Exceptional

09 Oct 2024

Sam

Good stay.

10/10

Exceptional

30 Sep 2024

Michael

Excellent condition.

10/10

Exceptional

18 Sep 2024

Donald

Very nice and quiet

Business Self

8/10

Excellent

24 Jul 2024

Trina

Front desk staff was excellent, especially Jennifer. House keeping needs improvement.

Leisure

4/10

Poor

18 Jul 2024

Ben

Not clean

We were very shocked at the condition of the room. Carpet had multiple areas of spills/ debris. Sofa was severely stained. When we attempted to use the pullout bed for our grandchild, insides were stained and crumbs and a roach fell out. Shame on Marriott! Staff were sitting in guest area with bagged food spread on tables when we arrived. So disapppiinting.

Business

10/10

Exceptional

11 Jul 2024

Vanessa

Home away from home.

The stay was great!! everyone and everything was nice the room was clean the breakfast was good I don't have any complaints. Would definitely recommend this hotel and I plan to come back in the future.

Business

4/10

Poor

07 Jul 2024

Eva

I was looking forward to staying at this property because I really loved the TownPlace Suites. I was extremely disappointed… the room was very hot upon arrival and I couldn’t get it to cool off. As it turned out, the window in the sitting area was wide open and the lock was broken. The usb ports in the sitting area didn’t work even though they were plugged in. There was no alarm clock in the room and no usb ports in the bedroom. When I called downstairs to ask about charging ports and a clock, the guy said, “don’t you have a charging block?” Going from the bedroom into the bathroom, I stepped on something very sharp, drawing blood from the bottom of my foot. It was a carpet tack that was sticking up in the doorway. The bathtub stopper was broken and just laying in the tub. When I booked the room, I asked for a walk-in shower and requested that the room did not have a raised toilet seat. They assured me they could get those requests for me… well, upon entering the room, I checked and they gave me a room with a tub and a raised toilet seat. I’m very short (and 70 years old) and I had to have my son bring me a step-stool so I would be able to use the restroom without it causing me too much pain on the backs of my legs due to the height of the seat. I also have a great deal of trouble stepping into a bathtub and I’m not very steady on my feet… thus my reason for requesting a walk-in shower. I was so exhausted and uncomfortable due to these issues. There’s more but no more room.

Leisure Self

10/10

Exceptional

13 Jun 2024

Kathleen

The service at Residence Inn was amazing. Our dog Jax came along and he had a great time. Hotel was nice and clean.Anything we asked for we got it fast

Warm welcome when we checked and kind words when our family checked out. I will definitely tell family and friends about Residence Inn!

Leisure Family_with_children

10/10

Exceptional

19 May 2024

Susan

Called ahead to see if we could check in early, polite staff checked and found a room for us, upon arrival we had a room as indicated. Grateful for accommodating us.

Leisure Family

10/10

Exceptional

17 May 2024

Lashirl

Clean and friendly staff

Leisure Partner

10/10

Exceptional

07 May 2024

Tyler

My family and I loved our stay here as a family of 5 we were a bit nervous but stayed in the 2 bedroom suite and it was perfect for our family.

Leisure Family

10/10

Exceptional

30 Apr 2024

carolyn

Great location in West Columbia

We like this hotel for it's location near I26, restaurants. it has a large walk-in shower, kitchen with full size fridge, microwave, sink, and eating area. The 12cup coffee maker was missing, so I called the front desk and they had one in storage and was able to drop it by the room. I was very pleased with the staff there.

Friends_and_family Family

10/10

Exceptional

15 Apr 2024

Sierra

xx

Leisure Friends

8/10

Excellent

07 Apr 2024

Dean

Very helpful, polite, and professional staff. HVAC unit in room was very noisy!

Leisure Partner

10/10

Exceptional

29 Mar 2024

Phil

Great place!

Leisure Family

10/10

Exceptional

24 Mar 2024

Joe

Great experience

Customer service was great by all staff. They were very accommodating

Business

4/10

Poor

22 Mar 2024

Tondalaya

The sink was stopped up in the kitchen and took the shower and sink bathroom water a long time to get hot

Friends_and_family Friends

10/10

Exceptional

16 Feb 2024

Dan

Great folks at the front desk.

Leisure Partner

8/10

Excellent

01 Dec 2023

Verified traveler

Could barely open microwave door

Have stayed here many times and always pleased with the hotel. Two adverse factors this trip.
First, the microwave in Room 108 is mounted too close to the refrigerator, so that the microwave door doesn't open satisfactorily. Only opened about 5 or 6 inches wide, barely enough to slide a cup of coffee in for a heat-up, and that included some arm contortions to reach around the edge of the door to try to get access. Quite annoying.
Second issue was quite minor. The shampoo dispenser was jammed and/or out of service. Had to ask housekeeping for a replacement.
Otherwise, my wife and I have always been thoroughly pleased with this Residence Inn.

Partner

8/10

Excellent

10 Sep 2023

Keith

Great location to the City and the interstates

10/10

Exceptional

27 Aug 2023

Giuliana

The staff was amazing and helpful!

Leisure Partner

10/10

Exceptional

25 Aug 2023

Thomas

Very spacious rooms

Business Family

10/10

Exceptional

07 Aug 2023

Connie

It's a nice place with a very good breakfast with hot food.
Place is very clean and it was very quiet which is getting harder to find during night time hours at hotels.

Leisure Self

10/10

Exceptional

02 Jul 2023

Angiela A.

Worth the money

Fast, friendly check in. The room is spacious and clean. This is one of the nicest Residence Inn that I have stayed.

Friends_and_family Family

8/10

Excellent

28 Jun 2023

Gabriel

I didn't like the fact that housekeeping never came to clean the room or change the towels while I stayed.

Leisure Partner

8/10

Excellent

09 Apr 2023

Verified traveler

great location

great location near I26, restaurants and shopping. the room as has a kitchenette, sofa and desk/chair. light in kitchen was out, and the two reading lamps next to bed were out. fan on a/c ran constantly and could not be turned off.

Partner

10/10

Exceptional

01 Feb 2023

Marcie

This was just one of several overnight stops on our way from MI to FL. We were traveling with my elderly parents so we opted for 2-bedroom suites. Clean modern unit.

Check-in went well, staff were friendly and professional.
Room had two bedrooms with full bathrooms
Large full kitchen including basic kitchen supplies
Nice breakfast buffet
Appreciated the shampoo, conditioner and body wash bottles. Imagine reduces the cost and better for the environment. Previous location forgot to refill this stay was good.

No staff members wearing masks. Our concern is if any ever test positive how would guests know so they can plan accordingly. Would appreciate masks, especially staff working the breakfast buffet.
No hand sanitizer stations near the breakfast area
Room light switches limited. Difficult for elderly ones to cross dark unfamiliar rooms to search for a lamp switch.

Overall good stay and would choose this location again.

Leisure Family

8/10

Excellent

16 Jan 2023

Marco

Nice rooms, good amenities, no safe in room, but had everything else you needed!

Leisure Partner

8/10

Excellent

05 Jan 2023

Ruth

Beautiful room. Lowest toilet that I have seen in many years. TV was hard to figure out. The night I checked in I could not get it to change station. Next morning it was ok but I turned it off to go downstairs and when I returned it would not change from Marriot station.

Leisure Self

10/10

Exceptional

03 Jan 2023

Rita

Quiet and great breakfast too!

Appreciated the breakfast!

Friends_and_family Friends

10/10

Exceptional

25 Dec 2022

Addie

Felt really bad for the front desk person on duty. It was late on Christmas Day, and there had already been a plumbing disaster from a burst pipe, that was visible in the front lobby. She was alone and definitely looked frazzled. But she was pleasant, and very helpful. She took in stride the need for non-feather bedding (due to severe allergy), and was very polite and accommodating. BTW they have a highly ridiculous debit card policy posted; but it is not on the website and not on Expedia, and she was able to help us navigate it without major penalty. I would definitely call ahead if you use a debit card for check in, as it was absurd and not expected (I actually looked for a debit card policy before booking the room and none was found). The room was clean, the hotel was clean and quiet. We were in a two bedroom suite that exceeded our expectations. Will definitely consider coming back.

Leisure Family

10/10

Exceptional

23 Dec 2022

Silvia

.

Leisure Family

6/10

Pleasant

27 Nov 2022

Donald

Just ok. I'll not stay here again and spend my $160/nite somewhere else.

Leisure Partner

8/10

Excellent

11 Oct 2022

Michael

Professional, polite, personable
Staff.

Leisure Pet

10/10

Exceptional

25 Sep 2022

Franklyn

The people working at the hotel are Awesome, friendly and happy.

Business Partner

10/10

Exceptional

22 Sep 2022

joseph

Locally located meaning you. An get to Lexington or Columbia easily and route 26 is nearby to go to Charleston airport. Excellent hotel will stay again

Business_and_leisure Family

10/10

Exceptional

04 Jul 2022

Charlesetta

I had no complaints about staying at this hotel l will stay again in the future.

Leisure Family

10/10

Exceptional

19 May 2022

kathryn

Everything was good although wish the pool was cleaner.

Business

10/10

Exceptional

03 Mar 2022

Timothy

The evening unwind with the free drinks/snacks in the outdoor area and fire pit was excellent.

Business Self

10/10

Exceptional

23 Feb 2022

Beth

Ashley and staff were friendly and accommodating. Room was spacious and clean. Will stay again!

Leisure Pet

10/10

Exceptional

20 Feb 2022

Kristin

Overall our stay was nice. The front desk staff was welcoming, the hotel room was nice and clean. Great little kitchenette area with everything you would need. The breakfast was great and the fact that it was a hot breakfast type food, was even better. Would definitely stay here again.

Leisure Family

8/10

Excellent

18 Feb 2022

Shanee

Good location, friendly staff!

Leisure Family

10/10

Exceptional

22 Jan 2022

Roxanne

Breakfast included very clean and covid conscious.

Leisure Pet

8/10

Excellent

02 Jan 2022

Jessica

The good: beds were very comfortable
The bad: the couch was very uncomfortable and should be replaced
The ugly: there was little curly black hairs ALL over the bathroom floor, stained towels and dirty dishes in the dishwasher.
I would not stay here again because of the lack of cleaning.

Friends_and_family Family

8/10

Excellent

14 Nov 2021

Diane

We liked the room and bathroom. The shower is fantastic!!

The only issues I had were 2:
- A small amount of mold in the wonderful shower.
- The breakfast bar had little in the way of protein, except bacon. Some scrambled eggs would be much better than than the egg/sausage/jalepeno biscuits.

Leisure Family

10/10

Exceptional

06 Nov 2021

Essence

No complaints about this property or staff at all! Everything was great!

Leisure Family_with_children

10/10

Exceptional

24 Oct 2021

Lashannon

Excellent

Leisure Partner

10/10

Exceptional

14 Oct 2021

ALEXANDER DAVID

everything worked

Leisure Partner

10/10

Exceptional

07 Oct 2021

mary ellen

Great location, near a major street with lots of restaurants. Good breakfast, friendly staff.

Leisure Pet

10/10

Exceptional

29 Sep 2021

C

Very friendly and convenient to food and interstate

Leisure Partner

10/10

Exceptional

20 Sep 2021

Kevin

Would def stay again.

Great trip. Room was very clean and shower was awesome. Room had whole kitchen. That was a plus

Partner

4/10

Poor

08 Sep 2021

Gabrielle

We only chose this property because of how clean it was the first time we stayed. This time we had a horrible experience, the check in guy was not friendly at all. Our bathroom had not been cleaned still had dried hair and feces on the toilet. My boyfriend and I left the property just to use the restroom. When we made the front desk aware of the issue he replied they were completely booked. The next morning I showed the attendant who seemed flustered and the manager.

Leisure Partner

8/10

Excellent

23 Aug 2021

Carmalita

Nice place

Leisure Self

8/10

Excellent

23 Aug 2021

kori

Columbia stay

The hotel was good great location to everything maybe 10-12 minutes to downtown . However the air did not work all the way and the room was hot.

Friends_and_family Friends

10/10

Exceptional

16 Aug 2021

onassis

Awesome

The room was excellent and clean you can get to things to do very easily.

Self

10/10

Exceptional

16 Aug 2021

Kamira

Nice and quiet

It was great very quiet and clean will definitely stay again

Friends_and_family Friends

10/10

Exceptional

13 Aug 2021

Cletra

Great hotel!

This hotel is awesome. The room was clean, furniture was nice and new. Enjoyed the pool!

Partner

10/10

Exceptional

13 Aug 2021

Verified traveler

The outside appearance was clean and well kept. Walking in, we were greeted by a very friendly desk staff. The inside was clean and the breakfast included offered several choices both hot and cold. Our room was clean and spacious and had a comfortable bed. I liked the kitchen area with the full size fridge, we had food that needed to be cold so saved from having to fill the cooler more than once.

Leisure Family

10/10

Exceptional

09 Aug 2021

Cameron

Solid stay

Highly recommend this hotel. Enjoyed our stay very much. ONLY downside was the light is a little bright with the curtains in the morning. No biggie. But this was a good hotel. Disappointing breakfast but that's covid.

Friends_and_family Family

2/10

Poor

09 Aug 2021

Verified traveler

I didn’t like whoever it was at the front desk on morning shift we ask for later checkout and was given that and when our time was approaching the front desk woman call several times and came to the second floor several time beating on door it was like they was tryna rush us out the room so housekeeping can clean not giving use enuff time to get our thing situated. I will not be coming back

Leisure Partner

10/10

Exceptional

07 Aug 2021

Verified traveler

The furniture and style of the room and bathroom were up to date and homely. It really made our stay very comfortable!

Leisure Family

10/10

Exceptional

06 Aug 2021

Verified traveler

The staff was very accommodating. We were traveling with a 10 month old baby and they were very nice to work with us and make sure we had everything we needed for our stay.

Leisure Family_with_children

10/10

Exceptional

02 Aug 2021

Matthew

Clean, comfy, safe, friendly, & great service!

We arrived around 1 AM. The manager on duty that evening / early morning was superb. She was very nice, thorough, quick, & when we saw her again the next morning diligently cleaning around the breakfast area, she is also obviously a hard diligent worker. The room was fantastic. Quiet. Very little odor from carpet cleaning chemicals.

No complaints. I have some suggestions for future remodels & warnings for current visitors.

Suggestion - LVP flooring. If you are a pet friendly hotel or at least offer some rooms as pet friendly, consider Luxury Vinyl Plank or Waterproof Laminate flooring w/ a cushy underlayment for your next update / upgrade. It just makes sense. Way easier to maintain, clean, & sanitize. Makes customers feel a little better about walking around in their rooms. This change should lead to larger cost savings & maybe even lower those pet fees for those traveling w/ pets.

My warning is for parents of small children. This hotel went with the \"modern / clean lines\" look. That means rectangles, squares & 90 degree cuts = sharp angles on furniture with pointy corners.

Some curious choices 4 a hotel of this caliber:
No toilet paper holder.
No lotions - even most cheap places offer them. The wife notices these things.
A/C control - Wall mounted at toddler height. They love buttons. Ugh.
Great, strong fold down seat for a handicapped bathtub, but would make more sense to put in a walk in / wheel in shower.

Friends_and_family Family

10/10

Exceptional

24 Jul 2021

Jennifer

Great night sleep!

The hotel was quiet and the room had great amenities. Over all a great place to rest on our journey.

Partner

10/10

Exceptional

07 Jul 2021

jerry

Great place to stay

Great place. Would definitely stay again. Easy location to travel from.

Self

8/10

Excellent

04 Jul 2021

Jonica

3 day stay

Clean, updated and spacious. Beds are not super comfortable and the pull out couch was worn down, but overall i would stay again. EVERY staff member that i encountered was supef nice and accommodating. Plenty of eating places close by, close to interstate 26.

Friends_and_family Family

10/10

Exceptional

03 Jul 2021

Verified traveler

Room was large and well appointed. High end finishes throughout. Staff was professional and helpful. Very clean. Would highly recommend!

Business_and_leisure Family_with_children

10/10

Exceptional

27 Jun 2021

Verified traveler

Very clean!