Name: Extended Stay America - Columbia - Ft. Jackson
Address: 5430 Forest Dr, Columbia, 29206, US

6/10

Pleasant

13 Jul 2026

Deborah

We were first given a room covered in debris from outside all over the floor and two dead roaches. The staff was kind enough to move us.

When we were leaving we noticed the fire alarm going off in the room next door. It took two phone calls to find staff to help before we called 911.

So an adequate place to stay for one or two nights but probably not good for longer.

Friends

10/10

Exceptional

07 Jul 2026

Z

Loved it

Self

4/10

Poor

06 Jul 2026

Carlisia

Room bathroom was nasty was not impressed with it

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Tobias

Kitchen and the supplies that come with

2/10

Poor

03 Jul 2026

Marie

On Tuesday, June 3, 2026, my family and I checked into your hotel around 6:00 p.m. while attending our loved one’s Fort Jackson boot camp graduation. Our stay was extremely disappointing.

Our room had no hot water. When I called the front desk, I was told to let the bathtub water run for 10 minutes, but the problem was never resolved. No one followed up to check on us. Around 8:00 p.m., I called again to request another room, but no one answered the front desk after multiple attempts, which was especially concerning in case of an emergency.

The elevators were also out of service that evening, even though they were working when we checked in. The property’s exterior was dirty and poorly maintained, and the damaged entry doors made the hotel feel unsafe.

The room itself was unacceptable. The beds advertised as queen-size appeared to be full-size, with noisy, squeaky metal frames that made it difficult to sleep. There were no welcoming amenities, and the overall condition of the hotel did not match the quality advertised.

This experience fell far below reasonable expectations. I am extremely dissatisfied and believe a refund or appropriate compensation is warranted. I will not stay at this hotel again and cannot recommend it to others..

Family

2/10

Poor

15 Jun 2026

Nadege Anyi

It was a Very disappointing stay. The hotel was dirty, poorly maintained, and the amenities were not useful. The entire property felt unclean and unkept. Definitely not worth the money, and I would not recommend staying here.

6/10

Pleasant

04 Jun 2026

James A

This hotel stay has been ok. It was suitable for the moment for my father who has relocated. The eye on the stove did not work and I spoke to the front desk Mrs Marva who was helpful and communicated she will get it fixed .

Self

10/10

Exceptional

31 May 2026

Travis

Great

10/10

Exceptional

31 May 2026

Travis

Ms.Marva excellent customer service

4/10

Poor

17 May 2026

Johnnie

Refrigerator was heavenly rusted, big was seen

6/10

Pleasant

12 May 2026

Joanna

Actual dead bug bodies on the ground.

The staff was very nice, this is definitely not their fault, but it is a much older property, but also I promise you there were humongous dead bugs on the ground by the radiator.

2/10

Poor

09 May 2026

Jennifer

This was without a doubt the filthiest hotel room I’ve ever experienced. The towels in the bathroom were dirty when we arrived, there were bugs and cobwebs all around the room, there were holes in the walls and doors, and several of the lights did not work. The price I paid did not reflect the accommodations.

Friends_and_family Family

2/10

Poor

17 Apr 2026

Jorge

No hot water in the room.

Family

2/10

Poor

12 Apr 2026

Lawrence

This place was infested with roaches, dirt, and homeless people. The place was a dump. Do not stay here it does not look like the pictures shown. I do not think the floors have been cleand since the place was built. No hot water and not ADA access to the rooms..

2/10

Poor

10 Apr 2026

Michelle

The elevator was not working; I have a medical condition and had to carry my luggage up three flights of stairs. No one was at the office and had to call a number and wait for someone to come check me in.

Self

2/10

Poor

28 Mar 2026

Randy

It was right next to the highway, Very noisy.. Facility is very old... No modern convenience at all... The facility was very dirty... I do not recommend staying there at all.

Partner

2/10

Poor

16 Mar 2026

Bianca

Bathroom toilet backed up and won’t flush on day one of the stay. No immediate action taken until several days later. Heavy presence of roach infestation in the kitchen and even on the bed and pillows and now in personal belongings.
Won’t book again very disappointed to waste my money

10/10

Exceptional

11 Feb 2026

Donte

Everything was exceptional including front desk

2/10

Poor

24 Jan 2026

L

Hotel was full of roaches. We didnt stay .

4/10

Poor

03 Jan 2026

Michelle

Dirty, neglected property. Loud slamming of doors late at night.

2/10

Poor

25 Dec 2025

Alexander

Hot water in shower didnt work at all and dog poop all around the property.

4/10

Poor

13 Dec 2025

John

Floor and bathroom was dirty. Had to wear shoes the whole time. Lots of black pubic hair found. I was disgusted and embarrassed to stay there with my wife. Luckily I only needed to stay one night. And I ended up leaving really early so I could get the nightmare behind me. The bed was comfy even though I never even got under the covers.

Friends_and_family Family

2/10

Poor

12 Dec 2025

Amy Marie

Didn’t stay!

10/10

Exceptional

12 Dec 2025

Amy Marie

Didn’t stay

2/10

Poor

04 Dec 2025

Christina

The room was horrible! There was no hot water the room had cockroaches and the refrigerator didn’t work! If there was something else around that was available I would have left! That was the worse stay!

Friends_and_family Family

8/10

Excellent

03 Dec 2025

steven

the room was clean and comfortable but seeing four roaches kept me from sleeping well also the one bed was not secured it broke so that was scary for me when I needed to rest up for the Basic Training gradation.

Business_and_leisure Family_with_children

6/10

Pleasant

27 Nov 2025

clarrisa

Bed frame needs to be secured better and spray for roaches however overall we slept well.

Business_and_leisure Family

2/10

Poor

07 Nov 2025

Argyro

As soon as I entered the room the smell was terrible! It smelled like mold and musty. The room was old and filthy. The sheets were clearly not washed. There were cockroaches everywhere. I had such a horrible and traumatic experience and I will never be going back and I do not recommend this place!

Friends_and_family Family

2/10

Poor

06 Nov 2025

Sabina

Room was a dump...walked in and walked out.

Friends_and_family Family

4/10

Poor

02 Nov 2025

Mike

We were charged $100 for an outdated, worn down & dirty room. The bed was clean and made properly.

Partner

2/10

Poor

24 Oct 2025

chantali

Cockroaches everywhere, dirty room. Stuff don’t respect soldiers. I wish I can give -0 stars. My bathroom was not working. I called the support center and the guy came said they can’t help me at the moment

Leisure Family_with_children

8/10

Excellent

09 Oct 2025

Clifton

Light fixture was either broken or misplaced

Self

4/10

Poor

08 Oct 2025

David

This place is a disaster had pour water in the toilet,mold on the bathtub,molding coming off dry wall rotten doors ,the cardboard had roaches in it. Security camera fell down, elevator was always breaking down. Nasty, hand rails on steps the health department should investigate

Leisure Family

10/10

Exceptional

30 Sep 2025

Melissa

The room was okay. I expected better for an Extended Stay. The room had a terrible musty odor so we turned the air up high and left it running all day.
The second night, I saw a bug.
The location was perfect!

6/10

Pleasant

29 Sep 2025

Tina

The rooms were very dirty and there was roaches

4/10

Poor

28 Sep 2025

Mark

Room was filthy. Crumbling grout dirty floor. No shampoo.

Self

4/10

Poor

11 Sep 2025

Claire

Looked clean, but wasn't. Overpriced. No cribs.

Reservation allowed me to elect a crib, the hotel doesn't have them. Office is small and not the easiest to find. Broken window. Overpriced. If i paid 1/2 i would have given it an extra star to make 3. Its non smoking however every other room had piles of cigarette butts and or people immediately outside their door smoking. It was sketchy in the day and much worse after dark. When we arrived at our room, the door wasnt even shut. Very hard to shut the door had to slam it to get it to latch. At night lots of random people hanging out in the back. No one monitoring or regulating the grounds. Huge roach in room. \"Water bug\" ants around the kitchen sink. Only one small bar of soap in bathroom. No other tolietries or soaps. Bad mold in the back of the freezer. Very dirty floors. Looked clean but walking with barefeet inside the room, our feet were black with dirt. The only perk is it was near the Army base, Starbucks, Wal-Mart and Golden Corral. Would not stay here again. Waste of money.

Friends_and_family Family

4/10

Poor

01 Sep 2025

Andre

I booked a room that wasnt even available for me when I got there to check in

2/10

Poor

19 Aug 2025

Misty

It had cockroaches it smelled like weed and my husband is allergic to weed. He is also the chief of police so he can’t have that in his system. It was horrible and there was no one to call.

Friends_and_family Family

2/10

Poor

18 Aug 2025

James

I have traveled and stayed in many hotels before, and this is by far the worst ever. It's not the staffs fault it's the cards they are dealt with. If I was the owner of this property, I would be embarrassed. The local health inspector would be there all day and would need a wheelbarrow of citations.

Business_and_leisure Family_with_children

10/10

Exceptional

16 Aug 2025

Matthew

Waiting for house

Great weekly rates. Cheapest I have seen

Self

8/10

Excellent

12 Aug 2025

Kim

No breakfast only coffee and donuts. Elevators dont always work.

Pet

6/10

Pleasant

09 Aug 2025

Mia

The room was pretty messed up with a lot of damages. The shower had no certain so water went everywhere and had what looked like mold in the vent. Also there was poor staff, they said they don’t do house keeping every day and that if we need new towels to do bring them down to switch them out. There was also a lot of cigarettes everywhere outside the rooms and all over the elevator. Overall it wasn’t the best stay but it served its purpose.

Business Family

2/10

Poor

08 Aug 2025

Melody

The only thing done well was that the room was clean. No cookware or utensils were provided. When asked I was told they quit providing them during Covid and that I could get them from Walmart. The refrigerator leaked. The smell of marijuana was very strong throughout the property. The one elevator was very moody and usually did not work at all. I was on the 3rd floor. The stairs were crumbling but fortunately there were bits of caution tape around to warn me of the dangerous, run down areas I should avoid. Late at night people were playing music and singing loudly as if auditioning for American Idol. Same night a screaming and yelling match broke out at 0130 that lasted for hours. I do not know how this place is even listed as a legitimate place to stay. Do NOT stay there!

2/10

Poor

08 Aug 2025

Erika Vanesa Casas

The place is extremely dirty !!!! There are roches in the fridge and freezer and by the bed side dresser there were some small bugs in the kitchen sink . Everything is dirty the rooms smell a lot like smoke theirs cigarettes all over the property. This is the worst hotel ever!!!!!!!

Leisure Family

10/10

Exceptional

03 Aug 2025

Rita

Great

Leisure

10/10

Exceptional

21 Jul 2025

Terry

It was great

Friends_and_family Family

4/10

Poor

21 Jul 2025

Michael

Old property. Sketchy. Looked like many social service residents.

Leisure Family

4/10

Poor

29 Jun 2025

Don

Very old and rundown!

Leisure Self

2/10

Poor

02 Jun 2025

Aline

The bathroom had exterior damage . Water were leaking from the shower also there were other damage although I brought my own towels still were no towels in the room staff were not friendly

2/10

Poor

16 May 2025

Durrell

Property supposedly has roaches. Room smelt of cigarettes. Counters were stripped of boarding still had dried glue left over. Dents in fridge. Key system out dated. Keys failed multiple times had to get new ones. Counter tops had holes. Overall not a good experience, and on top of that property would not give any type of refund

4/10

Poor

09 May 2025

Daniel

I couldn't rate it a \"terrible\" because we decided not to stay and find out. Hotel has an overall filthiness about it both inside and out. Splintered furniture. Reeked of cigarette smoke. Burnt cigarette markings around tub, sink, toilet. Dirty smoke filled hallways and elevator shaft. A young woman with children sharing a 5th of liquor with a friend in the parking lot outside the office window. Red flag was a dedicated Law Enforcement Officer Parking spot. An overall unsafe vibe. Was worried about our van being broken into at night so we decided to eat the cost of my blunder and go to a nicer hotel 2 mi down the road. I would not stay at this hotel chain ever nor would I book through a third party app. All that being said the nice front desk clerk congratulated us on our graduating soldier. We were in and out in about 20 minutes. I feel duped. Hotel description and photos are not an accurate representation of the facility. Pay attention the the reviews.

Leisure Family

2/10

Poor

11 Apr 2025

Taffney

Caution!!!!

The experience I have had at this location has been the worst ever. It started off at check- in being harassed by intoxicated men in front of the lobby while i was trying to check in late night. I paid 166 a night at this location. As soon as i stepped in the room it smelled like a kennel . The room was extremely dirty. I had to go and buy cleaning supplies just to set my things down. After cleaning the room. I ordered uber eats before i went to sleep before work. When i woke up ROACHES was eating my lunch. To much the whole landscape looks like an ashtray. I will never stay here again. I filled a formally complaint with the corporate office and the DM was supposed to reach out. I never heard anything. Trust me the DM would never stay at this location. Its not ok for them to do the customers the way they do. Taking your money and expecting you to stay in roach traps. I will be canceling my corporate national account with Extended Stay.

Business

2/10

Poor

09 Apr 2025

Aida

The staff was excellent. The beds and pillows were comfortable and clean. It just shows that the staff is doing a good job, however, the property is run down. Everything is very old and not appealing at all. No hot water in the bathroom sink. And limited hot water in the shower. The hot water would come and go.

Leisure Family

10/10

Exceptional

04 Apr 2025

Mali

I loved my stay everything was clean and neat.

Partner

2/10

Poor

28 Mar 2025

Brenda

Couldnt even be there more than 15 min after asking for a refund

2/10

Poor

20 Mar 2025

Kimberly

Stay away, not what you think

Everything about this place was a complete disaster. 99.99% of the \"guests\" smoked. The room smelled utterly disgusting and I didn't want to touch anything. I made reservations within the hour of arrival. Could hardly breathe due to the smell of smoke in the room. Looked like a divey hotel from a movie. Isolated and scary.

Friends_and_family Family

2/10

Poor

18 Feb 2025

Richard

No lamps
Bath dirty
Mo breakfast

2/10

Poor

08 Feb 2025

Aileen

Horrible stay there was stains in the bathroom that looked like blood the smell in the room was awful . Dirty sheets dirty towels dirty beds . Under the beds there was so much dirt 2/10 .

Business Family

4/10

Poor

31 Jan 2025

Verified traveler

Horrible !

Definitely not a safe area, looks more like there’s people living there than an actual hotel. I wouldn’t recommend to anyone. Staff was friendly. No hot water and left covered in bed bug bites!!

Friends_and_family Family

2/10

Poor

09 Jan 2025

christina

Bathroom & kitchen wasn’t up to part we had cleaned the fridge to put or left overs in it. There wasn’t any hot water so we didn’t even stay. Wife was nervous with staying in the room alone cause the people walking and hanging out.

Business_and_leisure Partner

4/10

Poor

02 Jan 2025

Yolanda

There were all kind of people hanging around, sitting on steps, you could barely pass them, I sat out garbage and it stayed there for 2 days.....I had a baby toilet , so low to the floor it was horrible....I really want my money back , this was a NO No for me....

Business_and_leisure Family

2/10

Poor

24 Dec 2024

Mike

Lots of weed smoking on the balconies, loud rap music into the night, room was filthy - tub did not drain and was black, fridge had black mold.

Business Self

10/10

Exceptional

23 Dec 2024

Heather

Great hotel

Was in town for sons basic graduation

Friends_and_family Family

4/10

Poor

20 Dec 2024

Thomas

Additional dog fee disproportionate to condition of room. Very worn.

Leisure Pet

10/10

Exceptional

16 Dec 2024

Daniel

Room is clean, staff are professional and friendly

8/10

Excellent

03 Nov 2024

Dawn

Columbia

No coffee maker in the room
Shower didn’t have hot water

Partner

2/10

Poor

28 Oct 2024

Susana

The conditions of this place are unacceptable and hazardous for anyone to be in. the lack of maintenance and cleanliness is not only unappealing, but also poses potential health risk. The presence of bugs and cigarette buds is concerning and goes against the no smoking policy that is supposedly in place. its clear that this establishment is in dire need of demolition in order to ensure the safety and well-being of its visitors.
I left after two hours booked at a different location it's sad that military families are being deceived into thinking that this is a safe and clean place.

Leisure Family_with_children

2/10

Poor

26 Oct 2024

Cathy

We reserved a studio with kitchen, it was totally empty , no coffee maker, plastic cup , spoon etc. the carpet was disgusting. We had flown for almost 24hrs and were tired so we laid down for 2 hours and woke up to flies in our face then saw fleas on the beds. We got out of there as fast as we could. The out side was not kept up and didn’t feel safe. They did fully refund us our week and said they did have a flea problem!! Seriously!! We were there for graduation at Fort Jackson. Obviously I would not recommend this place

Leisure Family

2/10

Poor

09 Oct 2024

Margaret

The room was clean.
No shower curtain. No coffee available in the lobby.
Key card did not work.
I would never stay or recommend again!

Leisure

4/10

Poor

30 Sep 2024

bernard

Elevator is not working, poor room conditions. Floor room carpet need to be replaced. Refrigerator work sometimes.

Leisure Family

2/10

Poor

29 Sep 2024

Vickie

Was unable to check in at 3 had to wait till almost 4 and I had an event to attend, the room lost power, ac, hot water and there was no one at the front desk/ office to assist

Business Family

2/10

Poor

25 Sep 2024

Amber

Horrible place

The desk agent was very friendly and that was the only good thing about this place. It was dirty. The non-smoking room smelled like smoke. The chair in the room was cracked and broken. The outlets only half worked.

Business

2/10

Poor

24 Sep 2024

stanley

i didn't stay and I change my reservation and they still took my money and my room.

Leisure Family

6/10

Pleasant

21 Sep 2024

virginie

The property was very dirty and stinky I couldn’t imagine that. I’ll never recommend this property to anybody

Leisure Family

2/10

Poor

20 Sep 2024

Carrie

Disappointed in the overall negligent conditions.
Could not use the in room telephone, no cord attaching the handle to the main body.
Slimy shower floor.
Watched a guy steal a bike on the property.
Got hit up many times for items by other residents.
No elevator in service while there for 4 days.
Water turned off for repairs without notice to patrons.
Outside was in disarray and filthy.

Leisure Family

8/10

Excellent

29 Aug 2024

Lucas

Easy to check into and fine for my quick stay for work

Business

2/10

Poor

16 Aug 2024

Amy

This place is filled with roaches. They over booked I had to find a room elsewhere at 1am. Will never stay or attempt to stay again! They won’t respond to Expedia so I can get refunded for a room I never stayed in.

Family

2/10

Poor

10 Aug 2024

Joseph

Room was disgusting, it stunk, the grounds around the place was littered with trash and cigarette butts. My key quit working, no one is on duty, i had to contact expedia and have them contact the hotel in order to get back in my room. Multiple people were waiting on staff for issues. I didn't even stay the night, i grabbed my stuff and left

Leisure Pet

4/10

Poor

08 Aug 2024

Gwen

Dissatisfied in Columbia.

Killed a roach when we walked in. Outside was in need of cleaning. Beds were not comfortable. There was only one chair to sit in. There were no cups nor a hairdryer in the bathroom. Had to hunt for a garbage can. The only positive was it was close to the Army base otherwise we would have moved. Will not stay here again nor would I recommend it to anyone else.

Business

2/10

Poor

03 Aug 2024

Laura

Horrible place, dirty! Never cleans. The owners are terrible people. They are mean, wouldn’t run my card… wanted cash. Be careful because these motels love calling the cops for no trespassing,

Leisure Self

10/10

Exceptional

28 Jul 2024

Verified traveler

Great 2 night stay

Marva (I think that's her name) and the staff go above and beyond . I had a few issues with the reservation (cold water issue, and smoking) and instead of making excuses, Marva and staff were extremely apologetic and accommodating. Whenever I'm in Columbia, ill stay there.

Business

6/10

Pleasant

18 Jul 2024

Rachel

Outside stunk, the dresser drawers wouldn't stay closed, the room smelled, some of the lights didnt work for a couple days. The elevator was extremely slow.

Leisure Family_with_children

2/10

Poor

17 Jul 2024

Mike

Should have slept in my car

This might be one of the worst hotels I've ever stayed in, and I've stayed in hotels in third world countries. I was coming off of a 17.5 hour day and just really wanted somewhere to sleep. At check-in no one was at the counter. I had to yell \"hello\" multiple time to get anybody to come to the front. There was no bell to ring or number to call. Just an empty counter.

Things got worse in the room. The room had a musty and faint marijuana odor. The carpet was thread bare. There was no chair for the dining table, which seemed like it was about to fall apart. The \"kitchenette\" was in disrepair. There were no dishes at all in the room. Which is odd for an extended stay. (I noticed there was a sign in the lobby for people to rent dishes for an extra fee.) The reclining chair was broken. 2/3 of the TV channels wouldn't work, and the remote didn't work correctly. The fridge made a banging sound that sounded like somebody knocking on the door all night long. In the bathroom, the sink was stained and the toilet and shower were dirty.

If I had not been exhausted, I would have asked for my money back and just slept in my car. I just could not imagine taking the time to try to find a safe place to park. So, I stayed the night. The bed was actually decent. It was the only thing in the room worth paying for.

This morning cigarette smoke from the room next door was coming through the bathroom vent. And I didn't get a shower because there was nothing but luke warm water.

Business

8/10

Excellent

06 Jul 2024

Xavier

No es la mejor área

Business Self

2/10

Poor

03 Jul 2024

Charles

Dirty, room smelt like smoke, elevator was broken, office closes early so can’t get ahold of anyone when you have issues. Many people are living there. Sketchy!!! Terrible experience super grossed out! Checked out after first night and moved to a much nicer hotel!! Would have complained but was there for graduation and had better things to do with my time. Don’t let this hotel ruin your trip, stay elsewhere!!

Leisure Family

10/10

Exceptional

11 Jun 2024

Christopher

I had a great time every thing was exactly how it was described and the staff was amazing

Business_and_leisure

4/10

Poor

11 Jun 2024

Andre

The staff was helpful and polite, but the property itself was not well kept. The room and walkways smelled horrible.

Leisure Self

10/10

Exceptional

26 May 2024

Christopher

Loved it

Business_and_leisure

2/10

Poor

15 May 2024

sayda

El hotel no es como se ve huele a cigarro en ina area de no fumar u huele a mariguana sucio etc

Leisure Partner

10/10

Exceptional

13 May 2024

Christopher

It was a clean

Leisure

2/10

Poor

03 May 2024

shakiea

The room was horrible no hot water to shower plus mold in my room . I will never stay there again.

10/10

Exceptional

30 Apr 2024

Christopher

It was great

2/10

Poor

26 Apr 2024

Melinda

Worst hotel ever

We did not stay. We checked and left to stay somewhere else. Reaked of cigarette smoke. Tried to get a refund and was told No. Hinges holding door closed falling out. People milling around outside. Pictures online are very deceiving. Do not stay here

Friends_and_family Family

10/10

Exceptional

26 Apr 2024

PATRICIA

There were trash bags sitting on the 3rd floor when we checked in at 3 pm and still sitting there when we left in the morning. Also a small trash bag sitting outside office when we left in the morning. The room was very clean! The bed was very comfortable!!

Leisure Family

10/10

Exceptional

24 Apr 2024

Christopher

They had everything I needed

10/10

Exceptional

23 Apr 2024

Christopher

Nice room for the price

2/10

Poor

21 Apr 2024

Verified traveler

Needs a lot of work

People walking all times of night . People banging on the floor in the rooms over you. Drugs floating all around there. Bathroom tub was damaged and floors was weak. Room smelled musky. Condomns o the ground outside in front of the stairs and underneath it

Partner

4/10

Poor

17 Apr 2024

Edward

Property is conveniently located to gate 2 for Fort Jackson, SC and SAMS Club. The morning shift person was cordial, pleasant and helpful. This person alone bumped my rating up a star.

Business Self

4/10

Poor

04 Apr 2024

Emily

Terrifying

Located in back of a Sams Club. \"Residents\" hanging out out on wallkways with their ashtrays on ground. No smoking?? No office for check out, sink didn't drain, and someone was peaking in window as we tried to sleep.

Friends_and_family Family