Name: Hawthorn Extended Stay Columbia / Ft Jackson
Address: 1539 Horseshoe Dr, Building 2, Columbia, 29223, US

2/10

Poor

03 Aug 2026

Michelle

This was by far the grossest hotel room. The couch had unusual stains all over it. The door was weirdly sealed off. The inside was dirty and felt sticky. Outside there was trash everywhere used condoms and other yucky stuff. If it hadn’t been so late we wouldn’t have stayed. We had to share the bed because the couch was so nasty. Luckily we were going straight to sleep and leaving very early. 10 out or 10 do not recommend. I will say the nighttime office staff was so lovely but even in the morning there was no coffee in the lobby machine.

8/10

Excellent

01 Aug 2026

Terry

Good.

8/10

Excellent

01 Aug 2026

Marlene Abrahams

Danny at the front desk was exceptionally helpful and very considerate. Customer service was great the breakfast was very good

4/10

Poor

01 Aug 2026

Benita

The staff were extremely helpful and nice. The pictures online are a little misleading. The feel is more of a motel as half the rooms had an outside entrance, which normally wouldn’t bother me but I didn’t feel like the area was the safest. The beds were comfortable and bedding was clean. The shower wasn’t very clean and an old washcloth was hanging on the shower rod. I didn’t notice it until we were getting ready to leave or I would have said something. Also noticed a few hairs on the shower wall. Location was easy access to Fort Jackson. Breakfast was decent. You get what you pay for and we were only there to sleep so it was manageable. I wouldn’t stay again though.

4/10

Poor

30 Jul 2026

Selena

The paint was chipping all over the bathtub, the bathroom was very small, the lighting was very dim and the light in the living room did not work. There was no bedding for the pull out bed. The couch and couch pillows had stains all over them. The ceiling was cracking and peeling from what looked like water damage. The stairwell leading up to our room had A LOT of ants everywhere. There was garbage lining the stairs.

10/10

Exceptional

30 Jul 2026

Joshua

M

8/10

Excellent

29 Jul 2026

Sharna

Great stay

4/10

Poor

28 Jul 2026

Troy

This place needed some work. The phone in the room didn't work, the toiletries weren't stocked even had no toilet paper, we were issued our key rooms. So anyone can enter into the corridor where your room is. But to get out of the corridor you have to use the key and the key would not work to get me out of the corridor which made me very uncomfortable. I ended up having to walk a long way around to get ice and to the front desk to let them know I need a toilet paper and toiletries. When I asked for the toiletries, the front desk looked at me and said, well,\" I can't bring them to you\" so all in all, they made me walk all the way to my room because my hands are full and have to come all the way back to get my toiletries. The pool seemed to maybe have a leak because the water was really low and the pool was very outdated and chensi. I am still waiting to hear from the manager.

6/10

Pleasant

28 Jul 2026

David

I stayed here for four nights and they only clean my room on the second night I requested a cleaning for the third and fourth but no one clean my room! Other than that the hotel was OK except the cards often don’t work I had to get new cards and you can get stuck outside you need to remember to bring your phone if you were staying here.

10/10

Exceptional

21 Jul 2026

Sendy

All good

Family_with_children

6/10

Pleasant

19 Jul 2026

Darren

Overall I'd stay again for the value of cost to small things we didn't love. Staff was nice and it smelled nice in lobby like someone had been cleaning. Our only real issue was that the floor in the room was sticky, like the cleaner didn't change their mop water or it hadn't been cleaned well after a sticky spill. We wetted a cloth and cleaned it a bit ourselves just to be able to walk to the bathroom to shower, and you could see how very dirty the floor was. The elevators also had some sketchy looking flooring which is no big deal but makes the place look less well maintained.

Pet

10/10

Exceptional

18 Jul 2026

Sonya

Only bad thing is pool closed to early

2/10

Poor

17 Jul 2026

Xavier

Sorry to say but the room they had us in had roaches and they had to move us to another room in the other side the reviews are not what you see when you get to the property and they had molded in the ceiling in the room me and my family had a bad experience.

Family_with_children

8/10

Excellent

17 Jul 2026

Annjanette

Your hotel was wonderful, I will be staying there again when i go visit the area again.

Family

10/10

Exceptional

12 Jul 2026

Mario

Good

10/10

Exceptional

12 Jul 2026

Orlando

Nice and ckean

10/10

Exceptional

10 Jul 2026

Juanita

Thank you so much. We slept well. Our stay was perfect.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Caroline

Very dirty, stains everywhere, filthy

Family_with_children

4/10

Poor

06 Jul 2026

Gloryvee

No me gusto para nada. Todo sucio, el desayuno frío y duro. La atención muy pobre. No me ayudaron en mi situación de tener que salir antes de tiempo. En fin una experiencia desagradable
No vuelvo

Family

10/10

Exceptional

29 Jun 2026

Chelsea

Very nice front desk attendees!!!

Family_with_children

4/10

Poor

20 Jun 2026

Deronda

The girl at the desk was wonderful as far as she was concern however, my room was downstairs in the basement area. It felt uneasy somewhat. Breakfast time, there was an empty can of spray for the waffle machine which didnt matter since the waffle batter dispenser was empty. My room was ok and was told there would be a 100 dollar deposit which would be returned in 7 to 10 business days but after seeing i was from the next town they changed deposit to 250. I was there camping when a storm came up so i booked the room.

10/10

Exceptional

20 Jun 2026

Denise

Amazing staff. So friendly. The hotel was so clean. Only thing I wish I knew was that the extended stay is inside of the hotel hotel rooms. The hawthorn rooms are on the outside of the hotel. Breakfast was phenomenal. Overall wonderful stay. I will be back

Partner

8/10

Excellent

19 Jun 2026

Linda

Our stay was OK. Needs some updates and cleaning. Staff was very helpful and pleasant

Partner

2/10

Poor

17 Jun 2026

Claudia

I booked a room with two queen beds and a sofa bed, but from the moment we arrived, it was clear the property was not as advertised. The first room was filthy, with a dirty sofa, spider webs in the corners, cracks in the walls, and a TV that did not work. We were moved to another room, but it did not include the sofa bed I had reserved.

The rooms have exterior entrances and appeared to house long term residents. Many of the ground floor rooms had their doors open, allowing anyone walking by to see inside. You could clearly see mattresses on the floor and personal belongings throughout the rooms, making the property feel more like long term housing than a hotel for travelers. There also appeared to be contract workers living on site and working on the property. The overall atmosphere felt more like a low budget motel than the hotel shown in the photos. The online pictures are misleading and do not accurately represent the current condition of the property.

Throughout our stay, we were constantly itching and did not feel comfortable. The building is outdated, poorly maintained, and in desperate need of major renovations. It appears to operate as two hotels within the same building, which added to the confusion and disappointment.

The front desk employee was kind and helpful, and my concerns are not directed at the staff. However, paying $527 for three nights was not worth the experience. This property needs significant remodeling and improvements before it should be offered

Family

10/10

Exceptional

14 Jun 2026

Danielle

This hotel is very close to Fort Jackson. Danyel was very helpful and kind at check in. Hot and cold breakfast available. Great to place to visit. Plenty of places to eat-out nearby.

Family_with_children

10/10

Exceptional

13 Jun 2026

Emily

Buena localización, ambiente agradable, cómodo y el desayuno excelente.

Family_with_children

10/10

Exceptional

12 Jun 2026

Tessa

Make sure you bring some of your own dishes and dish soap if you plan on staying a couple days.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Chonda

Everything was great. I would stay there again.

Friends_and_family Family

6/10

Pleasant

05 Jun 2026

Zoe

Clean, poor wifi, uncomfortable bathroom inside the room, shower with no door or curtain..sink with no cabinet no where to hand the towel..no shower shelf no where to set up the bathroom shampoo or soap..

Self

6/10

Pleasant

28 May 2026

CORNELIUS

I didn't like that there was no remote for my tv in my room.

Self

8/10

Excellent

16 May 2026

Jacquelyn

Strong perfume smell in the lobby. The staff were excellent and always helpful.

Family

4/10

Poor

16 May 2026

Malcolm

Staff was very kind, however, the rooms and facility were below satisfactory.

Family

10/10

Exceptional

15 May 2026

Ricardo

Amo este hotel

Partner

10/10

Exceptional

14 May 2026

Sarah Angela

Everything was greatt and fast! ❤️❤️❤️

10/10

Exceptional

14 May 2026

robin

Room was clean, front desk clerk was polite and informative.

2/10

Poor

07 May 2026

Josie

Hotel is okay. For the price they need to do some updating in room
Carpet/ furniture had bad stains, tub and restroom door was peeling bad.

Partner

6/10

Pleasant

02 May 2026

Jim

When we arrived we found out our reservation was no longer available. It was for a ADA room that we needed. Because it was late and we'd been on the road all day, we agreed to a room change. The room was on the 4th floor and you had to go through the lobby, elevator to 4th floor, outside to get to the room. Had difficulty opening the door because the carpeting is so high. The room appeared OK, except for the loose toilet seat. I had on white socks and by the time I reached the back of the room my socks were black on the bottom. All in all it felt as if we were downgraded and banished to the back of the building that overlooked the trash area. I will not be going back there.

Family

10/10

Exceptional

27 Apr 2026

Valencia

Danny showed amazing hospitality. She was very friendly and helpful. The breakfast was goof and the rooms were clean.

Friends

8/10

Excellent

26 Apr 2026

Casey

Was a last minute and price was reasonable. We only stayed the night so we didn't really spend too much time. We did look around the hotel and our only thing was that the outdoor tables near the pool could have been cleaned and area tidy. Also cob webs in the room could have been cleared. Staff was nice and everything else seemed pretty clean. Breakfast was ok but no fruit available. Would recommend. Also make sure you have your key at all times because some rooms you have to go through doors to outside even on upper floors and need key to get back in the building.

Family_with_children

6/10

Pleasant

23 Apr 2026

Meg

We were impressed with the lobby when we walked in, and the gal at check-in was WONDERFUL (we checked in the evening of 4/11/26). We were a little surprised that our room had an exterior entrance, but were too tired to request a different room since we would only be there one night. After a long day at the Masters tournament, we were both looking forward to a shower before an early bedtime. There were no bath towels in the bathroom, so I headed back to the front desk - again - the gal was sweet (and FAST!) about getting me some towels. The bathroom was \"interesting\" - no vanity or shelves, just a sink on the wall, and no shower curtain! We both showered carefully so as not to flood the bathroom, and had no choice but to store our toiletry bags on the floor. We turned in for the night (10pm) and suddenly heard kids screaming and running around, adults talking loudly and music from a car in the parking lot below. After 10 minutes of this noise, I called the front desk and was told the gal would address the issue (AGAIN - fast, effective service - THANK YOU!!). I chose not to shower in the morning because I feared that washing my hair would result in a flooded bathroom. The

2/10

Poor

21 Apr 2026

Marcy

As soon as we checked in the experience was horrible! The night shift person was short tempered and rude. We got to our room and it wasn’t clean, dirt and hair all over furniture, spots all over carpet, ceiling and tub peeling, refrigerator and microwave unclean. We weren’t looking for perfection but we felt unsafe staying. We contacted Expedia since our first encounter with the staff was unpleasant but were also asked to speak with the front desk manager which we did. She was rude once again so we decided not to stay. We were told she would check us out which she didn’t and that the manager would be notified. We contacted them back again this morning, which they were a lot more pleasant but we can’t get management until tomorrow

Family

8/10

Excellent

12 Apr 2026

Levarr

The hotel was good overall. I would suggest having the rooms updated especially the bathroom. For the price and the 2 days we were there, it was good deal.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Timothy

When you check in the young lady at the front desk is very amazing. She goes out and beyond to make sure my stay is very pleasing

10/10

Exceptional

11 Apr 2026

omar

The staff was wonderful!! We really enjoyed the stay!!! I would definitely only stay there if I ever go back!! Thank you staff! Made us cookies and treated us really well and made us feel like we mattered!!

Family

10/10

Exceptional

09 Apr 2026

jonathan

Good breakfast clean rooms

Family_with_children

10/10

Exceptional

07 Apr 2026

Timothy

Yes I enjoyed my stay

10/10

Exceptional

02 Apr 2026

Sylvia

Great location to go to and from the military base

Family

10/10

Exceptional

24 Mar 2026

Montral

N/a

10/10

Exceptional

20 Mar 2026

Florivette

😍

10/10

Exceptional

20 Mar 2026

Robin

A lot stores close by and several restaurants to eat at.
The A/C and heat worked good.

Partner

4/10

Poor

20 Mar 2026

Diana

The rooms need more cleaning. Linens were clean. maintenance is highly needed throughout the property

Family_with_children

10/10

Exceptional

16 Mar 2026

Banesha

Clean

6/10

Pleasant

09 Mar 2026

Franchesca

It was ok needs an upgrade really bad!

Friends_and_family Family

4/10

Poor

06 Mar 2026

Treasure

Air conditioner in room made a dripping noise all night. Exposed piping in the room, carpet dirty. Baseboards not even along all of the walls. I asked to move rooms on the next day and was moved to an “upgrade” room but the room still was less than expected. Bathtub stained needs an acid wash, couch in room was filthy gross. Area is not safe, a lot of people roaming the parking lot at all hours of the night. I would not recommend staying here.

Self

10/10

Exceptional

03 Mar 2026

Amanda

house was spacious, clean and had everything you could need. It was in a convenient location the family and I enjoyed it

Family

10/10

Exceptional

15 Feb 2026

Niga

Nice room

4/10

Poor

15 Feb 2026

Alice

I did not get the room I booked . My room also had roaches. the entry door would stick.

Leisure Family

6/10

Pleasant

13 Feb 2026

angril

The bathroom vent wasn't working. The tub was peeling from the putty that was added. The back elevator wasnt working from the lobby area.
The back door stairway wasnt working when u swipe your card.

Checked a day early (24hrs) was told by the Agent w/Expedia that i would get a refund for checking out early. Then received a email that i was missed formed & that they couldn't reached the hotel, so my request was denied.

This was very disappointing

Leisure Family

6/10

Pleasant

13 Feb 2026

Jose

The bathroom sink was about to fall off wall.

6/10

Pleasant

12 Feb 2026

Sidney

Staff members were very friendly and accommodating. Room was alright, noticeable stains on pillowcases, sheets, comforters, and towels. Location isn’t really great.

Leisure Family

10/10

Exceptional

06 Feb 2026

JASPER

Clean room

Leisure Family

10/10

Exceptional

01 Feb 2026

Daniel

My rooms was clean, the lobby smelled nice when i walked in, and the staff were really helpful and nice! Danielle helped me on my last day and i really appreciate her!

Leisure Self

2/10

Poor

31 Jan 2026

Joshua

Cockroaches in the bathrooms that crawl into the bedrooms.

Leisure Self

10/10

Exceptional

19 Jan 2026

James

The manager Ms. D and her team were kind and friendly. I really appreciate the wonderful hospitality and service.

2/10

Poor

10 Jan 2026

Toya

We wasn’t able to check in

Family

6/10

Pleasant

02 Jan 2026

Bennie

The bathroom maintenance was poor. The hooks for hanging towels fell off the wall,because they were stick on on a paper like wall covering. The main door had large gaps where cold air keep room frigid. Would not book this hotel again.

Leisure Friends

10/10

Exceptional

31 Dec 2025

OKOYA

Beautiful property, great breakfast, and close to our venue. The staff were professional and courteous. Getting to our room was kinda confusing because of how the floors are configured, but did not diminish our stay. Would recommend and stay again!

Leisure Friends

6/10

Pleasant

30 Dec 2025

Tanaisha

The room I got I could tell it was renovated. It was very clean which was a plus. The shower water would not get hot, so my husband and I had to shower in cold water. When arriving to the hotel I did not know they do a 100 deposit and if you’re from South Carolina you had to do a $150 deposit. I believe they should state that on their website and also state they do not use certain cards as a payment. I paid for the room before arrival. The only thing I had to pay for was the deposit which I wasn’t aware of a deposit. I had my cashapp card and tried to put my deposit on that card and they told me I couldn’t use it. Luckily I had my other credit cards with me. What if that’s the only card someone uses? They wouldn’t be able to stay is crazy to me.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Suliat

Great

Business_and_leisure Family

10/10

Exceptional

14 Dec 2025

Abraham Efrain Galvan

Great

10/10

Exceptional

14 Dec 2025

BaNesha

Clean

6/10

Pleasant

14 Dec 2025

Maria

The pastries we're hard, and they could've added turkey sausage for the people that don't eat pork like myself

Partner

10/10

Exceptional

11 Dec 2025

Rebecca

Staff was awesome

Leisure Partner

4/10

Poor

09 Dec 2025

Lawrence

Manager was unprofessional.

Business

8/10

Excellent

06 Dec 2025

Wayne

Staff was very attentive and kind.

Leisure Family

10/10

Exceptional

02 Dec 2025

Gail

Our room was very clean, the staff was very courteous, friendly. The only problem was the heat in the room didn't work, called the front desk the guy came, said it would take a while for it to get hot,still later in the night no heat let them know next morning, came back we were upgraded for the problem. Breakfast was good each morning. I would recommend this hotel. The lobby was very nice and smelled really good.

10/10

Exceptional

01 Dec 2025

Chantelle

The cleaning ladies was very nice and asked if we needed anything. The food was good overall we enjoyed ourselves. I can't say nothing bad about this hotel. It had everything we needed. I will definitely be back.

Leisure Partner

2/10

Poor

30 Nov 2025

April

I never got to stay. You are not told about the $100 . I paid the price for my room she took the money then said about the extra $100 that won't be refunded for 5 business days. I financially could do that and I explained I was there for a funeral could we not charge the $100 ? I was saying there less than 24 hrs and was paying over $100 to stay there. The front desk girl wasn't very pleasant and very dry. NOT HELPFUL AT ALL. It looks nothing like the pictures they showing and the surrounding are didn't look safe.

Business_and_leisure Family_with_children

2/10

Poor

29 Nov 2025

Alexis

The staff when I arrive at the hotel was very friendly. The walk to our room was shocking to me because the carpets were dirty with old paint on it when I arrive at the room, it didn’t look like a suite. It was two rooms with one area that was created for a kitchen, the bedroom they were one pillow each on the queen size beds We have to wait till the next day for extra pillows
The pull out chair bed. The chair was dirty with old stains on it, the mattress was so thin you felt the spring on the mattress, which was really awful to sleep on. I cut my trip short and left. The bathtub was painted over literally painted that you can see the paint and the dirt underneath the paint. That’s how uncomfortable it was would not recommend at all.

Leisure Family

8/10

Excellent

28 Nov 2025

Kerri

Room was good bathroom iffy but suited all our needs

Leisure Pet

2/10

Poor

22 Nov 2025

Keaosha

I did not stay there due to my family member had a serious car accident we never checked in yet we were still charged and I'm trying to see why but I never stayed there

Business_and_leisure Family

10/10

Exceptional

22 Nov 2025

Callie

Very good and fresh

4/10

Poor

21 Nov 2025

Maliyah

Basically a Red Roof Inn but with an outdoor pool. I did see roaches as well. I truly expected

10/10

Exceptional

18 Nov 2025

Richard

Easy check-in. Nice rooms

Business

10/10

Exceptional

15 Nov 2025

Abraham Efrain Galvan

Yes

Business

8/10

Excellent

14 Nov 2025

Peter

Staff

10/10

Exceptional

14 Nov 2025

Gennifer

Clean room super nice staff 👌

Business

8/10

Excellent

12 Nov 2025

KIMBERLY

Staff was friendly

10/10

Exceptional

06 Nov 2025

Claudio

Gracias muy buena atención y gran servicio

8/10

Excellent

03 Nov 2025

Erica

2nd time staying here. Rooms are nice and staff is friendly.

10/10

Exceptional

03 Nov 2025

Lawrence

Clean, remodeled, good hot breakfast!

Business

8/10

Excellent

02 Nov 2025

SaJae

it was decent ,

Business Friends

8/10

Excellent

02 Nov 2025

Megan

Staff was very friendly

2/10

Poor

27 Oct 2025

Bruce

Wasn't told about some of the rooms are outside. My toilet had fece underneath the seat.

Business Family

6/10

Pleasant

26 Oct 2025

Frank

The staff was great and understanding. However, the bathroom in our room needed upgrades as the toilet set was fairly worn and the paint of the tub was peeling off the inside near the drain in big pieces. It was difficult to stand without getting pieces of paint on your feet. Near the checkin there were dead bugs on the floor but they were dead. Also a bit disappointed is the time for breakfast is the same on weekends, which is 6-9am. Makes it difficult for late arrival.

Leisure Partner

4/10

Poor

26 Oct 2025

Sharon

I’m unsure how this hotel received high ratings. The first room they put us in (3 people) had one king bed. Not what I reserved. Then we were moved into 2 queens and the bathtub didn’t even have a stopper in it. (Traveling with a child—not safe) Finally moved us into a third room. The woman at the front desk was wonderful! The hotel was not! I would not stay here again.

Leisure Family_with_children

10/10

Exceptional

20 Oct 2025

Edith

Staff was overly accomodating

6/10

Pleasant

17 Oct 2025

Barbara

Run and couch were very stained both in my room and our friends. However the bed was clean and comfortable.

Leisure Pet

6/10

Pleasant

15 Oct 2025

Erica

The room was okay . Could use a bit more cleaning. Also seen a roach or bug in the room and that just spoiled it for me . Reasonable price and in a great location .

Friends_and_family Family

2/10

Poor

10 Oct 2025

Arpita

I recently stayed at this hotel and was very disappointed with my experience. Shortly after checking in, I noticed cockroaches in the room, which was completely unacceptable. I immediately reported it to the front desk, and they told me that all rooms were currently booked but they would move me the next day.
However, I didn’t receive a follow-up call until the following evening, by which time I was scheduled to check out the next morning — so the room change made no sense at that point.
I also asked about a partial refund for the inconvenience, but was told it couldn’t be done because my booking was through a third-party site. The lack of urgency and accountability from the staff was very disappointing.
Overall, I would not recommend this hotel until they improve their cleanliness standards and customer service.

Business Self