Hilton Garden Inn Columbia/Northeast, SC

United States , Columbia - SC
COLUMBIA, 8910 Farrow Road
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100 reviews shown

10/10

Exceptional

04 Apr 2026

Jessie

Clean, lovely staff- nice lobby bar

Family_with_children

6/10

Pleasant

20 Mar 2026

Jon

Maybe I missed it in the booking but breakfast is not included. $20 a day to have wet eggs and limp bacon. Coffee was good.

WiFi was down the entire time. This hotel shares space with Hilton Honors with working WiFi and free breakfast. Recommend if you need this location to book that side of the building.

First two nights the entire floor I was on reeked of pot. Thankfully it didn’t reach into my room.Second two nights weren’t quiet as there sounded like minor construction happening. Couldn’t tell if it was noisy people or late night repairs.

Overall unenjoyable.

Self

10/10

Exceptional

18 Mar 2026

Rachel

The staff was very friendly. The room was clean and in good condition. Our room was in the street side so it was a bit noisy at night but overall good experience.

Family_with_children

8/10

Excellent

10 Mar 2026

Edward

The only complaint is that the shower doesn’t drain.

8/10

Excellent

09 Mar 2026

Mohit

I had a pleasant stay, and the location is convenient. The front desk staff is friendly, but my room was not ready at the stipulated check in time.

Self

10/10

Exceptional

08 Mar 2026

STEPHEN

One warning, if you book through Expedia or probably any other third party they will not cancel your reservation. Other than that nice place. The lady at the check in was great. Amika? Maybe ?

Friends

2/10

Poor

03 Mar 2026

Stephanie

Check in was at 3 we didn’t get in our room until 6:15 had to get ready for our concert in the lobby since we had no time to wait

Friends

6/10

Pleasant

02 Mar 2026

ERIC

No coffee in my room besides decaf and Tea.

6/10

Pleasant

22 Feb 2026

Michael

The heater for the pool was out of service also the motel was not close to the downtown area

Partner

10/10

Exceptional

20 Feb 2026

John

Clean room, helpful staff

10/10

Exceptional

20 Feb 2026

Beverly

Always a great stay at this hotel. Courteous employees, room was very comfortable. A++

10/10

Exceptional

17 Feb 2026

Wendy

Very spacious room, welcoming staff, very clean. Had a wonderful stay.

Family

10/10

Exceptional

15 Feb 2026

Trista

The room was spotless. Staff was very courteous. Would book again

10/10

Exceptional

15 Feb 2026

Ashley

It was

2/10

Poor

14 Feb 2026

Tanya

This was the worst check in experience I’ve ever had at any hotel. It’s bad enough to leave town in time to check in when you’re told you can to then be told your room isn’t clean yet- but to have the staff say things like “I just got on shift, I don’t know what to tell you” is inexcusable. The lobby looked like a bus station with people laid out on chairs with luggage everywhere. It was like this from 3 to 6 pm, when, despite them telling me they’d call when my room was ready, I stood in another line for 20 minutes to be told it was- 3 hours after official check in time. Our event was at 7 and we had 20 minutes to get our bags in and be ready- I felt really terrible for the many people still in the lobby waiting for rooms. There is absolutely no excuse for a place to be run like this when you know exactly how many rooms there are, how long it takes to clean them, and how much staff that should take. Other staff could have helped- there had to be a better way. This is what I would expect from a $100 room- NOT a $200 room experience. I will never visit this hotel again, and wouldn’t recommend it to anyone.

Partner

4/10

Poor

14 Feb 2026

Megan

I didn't feel it was in the best area. Our room was near a very loud street that despite having 3 brown noise apps on our phones we could still hear the cars so we weren't able to get much sleep. Thankfully I bought the insurance so we could cancel our room for the net night and move to a much nicer marriott where we could walk to so much. I felt very bad for the two ladies working the front desk. They were so kind and trying so hard, but just couldn't keep up with it all. They are the only reason I'm not giving it one star.

6/10

Pleasant

10 Feb 2026

Brittany

The room was clean. However I woke up the next day with marks on my hand, arm, and back. I don’t know if it was bedbugs or spider that bite me.

Business Family

6/10

Pleasant

04 Feb 2026

Brian

Room looked clean until i opened the kurig and found a used k cup. Yuck. Had to pay to park. Ridiculous to charge patrons. Paid parking was not listed when i booked. The shower was great. Lots of hot water and a nice shower head. I did not use the pool nor room service. I also didn't eat breakfast since it was another additional charge. My biggest issue was the desk clerk continually used the wrong last name. I corrected him twice. He ignored me and continued calling me the wrong name. Made me feel like i didn't matter as a paying guest. I wouldn't recommend staying there. There's crappier places to stay. They get your name right, no pay parking and include a continental breakfast. The name thing dropped from 4 starts to 3.

Self

4/10

Poor

03 Feb 2026

Brian

Room wasn’t very clean (hair in shower) and had a strange smell.

Partner

10/10

Exceptional

26 Jan 2026

Jalisa

everything was great

Leisure Partner

10/10

Exceptional

23 Jan 2026

Randall

Property was clean. Everything was nice. CJ at the desk and Ned at the bar were excellent. Have stayed there three times in the last month. Would stay again.

Business Family

10/10

Exceptional

22 Jan 2026

Amanda

Every day here is absolutely wonderful!! the staff is great!

Leisure Partner

10/10

Exceptional

19 Jan 2026

Shelly

The staff was amazing! The property was clean and convenient to everything!

6/10

Pleasant

15 Jan 2026

John

There was only 1 person to check in 2 hotels. Line out the door

Leisure Family

2/10

Poor

28 Dec 2025

Mikayla

Pool was nice.

Leisure Partner

6/10

Pleasant

24 Dec 2025

Robert

Noise

10/10

Exceptional

22 Dec 2025

Ilesha

Great stay

Leisure Friends

6/10

Pleasant

15 Dec 2025

lawrence

I didn't know that we had to pay for parking. $13.00 per day the cost of the rooms should have covered fully functional.

Business Self

8/10

Excellent

15 Dec 2025

Ashley

Great customer service.

Self

6/10

Pleasant

14 Dec 2025

Wells

Room fine. Cruddy view of an AC unit out the window. Great location. I still hate it when checkout in at 11am but maids knock

10/10

Exceptional

13 Dec 2025

Wilbert

Lean spacious rooms

Business

6/10

Pleasant

13 Dec 2025

Renee

Staff was petty. When I show the desk clerk my Hilton Honors # and asked for the complimentary water they provided, she took the courtesy bag of popcorn out the bag and only gave me the water. When I asked the other clerk about it, she said it was included.

Business Partner

10/10

Exceptional

11 Dec 2025

Levi

Nice, clean hotel

4/10

Poor

08 Dec 2025

Sarah

Booked a queen room that wasn’t ready when we arrived. We were told we would receive a call when it was ready. Got back after 11pm to learn that there were no queen rooms left. Staff was uninterested in answering questions and put us in a room with a bed and a pullout sofa in a different hotel property that shares the building. I can’t really review the hotel because the room we had was technically in a different one.

Leisure

6/10

Pleasant

08 Dec 2025

Norton

Curtain did not work. Hallway was 60 degrees even after reporting it. “Restaurant”serves wings and not much else. Breakfast cold bar is $10

Basically a Super 8 experience at a Hilton price.

Business Self

10/10

Exceptional

08 Dec 2025

Amanda

The room was absolutely spotless. Wonderful service and delicious breakfast!!!

Business_and_leisure Partner

8/10

Excellent

07 Dec 2025

Gina

Nice clean convenient location

6/10

Pleasant

06 Dec 2025

Julie

Dirty not well taken care of, not enough parking, no complimentary coffee…

6/10

Pleasant

30 Nov 2025

Brett

Good. Except room was ready until 5 hours after check in

6/10

Pleasant

26 Nov 2025

William

The hotel was clean and the staff was nice. The hot water was out to the entire hotel and it would have been nice to be told this before check-in. Once I complained, they offered to refund the $13 parking fee and said I would receive free Hilton Honors points. Still waiting on the points.

Friends_and_family Family

4/10

Poor

23 Nov 2025

Jesse

Only supplied with 1 bath towel, 1
face towel, and 2 wash cloths, and no bath floor towel. The hair Conditioner and body soap in the
Shower was empty. No coffee stirrers. Staff was very friendly upon check in. Ice machine on 2nd floor not working.

Friends_and_family Family

4/10

Poor

16 Nov 2025

Heath

shower didn't drain hardly at all and the coffee maker wasn't working in my room or at the front desk.

Business

8/10

Excellent

07 Nov 2025

Kristina

Very friendly clerk at checkin, room was nice. Great location, walkable to restaurants and Township Auditorium. The shower gel was empty but not a big deal. The most disappointing thing is that they charged $17 for a breakfast buffet.

Leisure Friends

6/10

Pleasant

02 Nov 2025

Crystal

The proximity to USC stadium was ideal. However the breakfast was very much microwaved, out of the box prepared and tasted as such. Even the buffet style presentation lacked effort, which was disappointing considering the cost $16+. I frequent Hilton brands across the country and was a little disappointed by comparison. Staff was polite and parking was decent however unless necessary will not be staying in the future.

Leisure Family_with_children

4/10

Poor

26 Oct 2025

Steven

Everyone was nice. The only issue we had was we never got clean towels and they never cleaned our room after staying there for five days and we asked them and they never cleaned it.

Leisure Family

8/10

Excellent

20 Oct 2025

Christy

It was convenient to downtown.

4/10

Poor

19 Oct 2025

JOSEPHINE

not too good

2/10

Poor

14 Oct 2025

Bethany

Not satisfied

When we go to the hotel around 4:45-5:00 to check in. The front desk worker said the room was not ready and could not give us a time to how long it would take. We waited around 30 minutes to get the keys to our room. When leaving the hotel the next morning, when walking out of our room there was 4-5 housekeepers standing in the hallway talking very loudly and laughing loudly. We could hear it from down the hall in our room.

Friends_and_family Family

4/10

Poor

09 Oct 2025

Ashley

I’m surprised Hilton has their name on this hotel-it is awful. The pool was closed for “maintenance.” The electronic locks coming inside from the parking lot are not operational- you have to walk around the block to the main entrance, in a bad area of town to enter. Locals visit the property at night and use the outside grills and have gatherings- it’s a mess! There were no toiletries inside the shower, we asked for replacements, front desk said she was trying to have some one bring them but only one person was able to do that!

LOUD street noise ALL night! This is a horrible hotel, stay away! i never leave bad reviews!

Friends_and_family Family

8/10

Excellent

08 Oct 2025

jennifer

The hotel was convenient to USC. They had coffee and breakfast. Staff was nice

Leisure Family

10/10

Exceptional

06 Oct 2025

Brenda

Everything was fine

Partner

10/10

Exceptional

05 Oct 2025

Telma

Leisure Partner

2/10

Poor

16 Sep 2025

Diamond

Not helpful

10/10

Exceptional

15 Aug 2025

Matthew

Staff was very polite and helpful.

Business_and_leisure Self

4/10

Poor

11 Aug 2025

Michael

The pool was closed for maintenance unfortunately. Apparently it has been out for over 5 months. We also got charged just to sit down in the dining area which I found to be absurd. The establishment itself is very well maintained, but lacked in other areas. Will not stay here again.

Leisure Partner

10/10

Exceptional

03 Aug 2025

james

Get location

Business Self

4/10

Poor

31 Jul 2025

Jonathan

First thing at check in they were giving water out to few choice guest that were hilton honors members. I asked for a few waters and was denied it has been 98 degrees every day here and we couldn't even get a water which is pretty sad! Also our room is just so basic 2 lights dont work and the toilet is the loudest one ive ever heard.

Leisure Family

8/10

Excellent

26 Jul 2025

Wendy

So our first room wasn’t even cleaned but the staff gave us a new room which was nice

Leisure Family

8/10

Excellent

13 Jul 2025

Alexey

The hotel was quite basic and everything felt very old. It was clean, which we appreciated, but honestly, I expected more for the price. Maybe it’s just because it’s a very small town with limited service options. We stayed one night with our child on the way to New York — it was okay for a stopover. The breakfast was very minimal.

Friends_and_family Family

6/10

Pleasant

12 Jul 2025

Catherine

Slow and unfriendly check in dirty shower

The desk person ignored me while she was waiting in the phone and even after she was done. It took a very long time to check in and she got confused about the reservation and had to go find someone to ask what to do. Just being polite would have gone a long way but it was like I wasn’t even there.

The bathroom shower was dirty also

Partner

8/10

Excellent

06 Jul 2025

Linda

Everything was wonderful except the dispensers in the shower were empty

Partner

10/10

Exceptional

05 Jul 2025

David

Love staying here I will come back

Business_and_leisure Family

10/10

Exceptional

04 Jul 2025

Verified traveler

Last-minute stay, worth it!

The reservation process went smoothly as well as check-in. The front end staff were warm and welcoming, and explained all amenities clearly. The receptionist gave me the option to choose my room based on the floors. When I changed my mind about the room that I had initially chosen (didn’t like that the HVAC units were under the window), she accommodated me and assigned me to another room. The room was so comfortable and had a nice view. Cozy room! Nice, clean! Loved the hot shower as well. I will definitely book again in the future.

Self

10/10

Exceptional

29 Jun 2025

Cora

Peaceful

Great

Partner

10/10

Exceptional

27 Jun 2025

Ben

Great stay!

Family_with_children

10/10

Exceptional

22 Jun 2025

michael

Nice hotel, close to Main St. and Five Points. Good value and full breakfast.

Partner

8/10

Excellent

17 Jun 2025

Verified traveler

Close to campus & coffee

Entrance was odd. It is in the same building as a Home2 so they shared a parking lot.
The paint scheme showed the difference, but I still walked past the door. It is located right at the corner of the building on the parking lot side (not street side).

Props to the young lady working the front desk. I was a single female checking in. She asked if I had a floor preference. She did NOT say my room number out loud (yay!) and made sure I had everything I needed before leaving the check in.
Breakfast is available, but extra.

Self

8/10

Excellent

16 Jun 2025

Kimberly

Staff was friendly and responsive. The humidity level in the room was so high that the carpet felt damp. Great location for visiting USC.

Leisure Family

8/10

Excellent

08 Jun 2025

Verified traveler

Okay Hilton

Staff were nice. Room was clean and the bed was comfortable enough. The only issue was that the shampoo, condiotioner and body wash were empty when we got to the room. The pool was cold.

Partner

8/10

Excellent

08 Jun 2025

Leigh

I like that it was close to downtown and to USC. The room was clean and comfortable. There was a facility to do my laundry and to work out and to swim.

Leisure Family

10/10

Exceptional

31 May 2025

Mitchell

Above average

Leisure Family

2/10

Poor

13 May 2025

Robyn

We were going to SC for my son’s graduation.
After a 10 hour drive with a 12 year old and my parents aged 75&78 , I parked and went to check in. I paid in full via American Express and I had the paid receipt.
The host charged my credit card again for the stay. I showed her my paid receipt for 4400.00 for two rooms. The supervisor said the receipt wasn’t enough and that I would have to call Expedia and straighten it out before she could check us in. After 1.5 hours and lots of tears, I just gave up and said I would work it out with American Express so I didn’t get charged two times. Amex is wonderful and were the only ones that would help me. I have a video of the 3 people at the desk yelling at me and told me to step aside and call Expedia. They said they have nothing to do with Expedia.
After being checked in and missing my son’s graduation dinner due to the check in delay. I went to take a
Shower, well no water pressure. You could have water pressure if you turned the faucet to max heat. Anyway, I think you get the point. The hotel was dirty. Service
Was horrible. So disappointment with the Hilton establishment.

Leisure Family

10/10

Exceptional

01 May 2025

debbie

Loved it, we will be back!

Leisure Family

10/10

Exceptional

28 Apr 2025

Amy

Clean and nice property, welcoming staff, convenient parking.

Leisure Family

4/10

Poor

11 Apr 2025

Milena

Let me just start off with saying that five stars go to the person who checked us in. She was very nice, professional, and helpful. But I cannot say the same for the room. As soon as I walked in, I tripped on a paddle off water, right outside the bathroom, causing a nasty bruise to my arm. There was also water around the toilet. Shower was not clean. There was a yellow urine like stain in the corner and some hair. Room had a mildew smell. There was also a random scrunched up pillowcase on the nightstand. I will usually ask for another room, but since we were there for only one night and it was already very late, we decided not to. At checkout, I informed the person at the front desk about the situation. She did say sorry but that was it. Nothing resembling official. Not that I’m looking for handouts, but something should be offer the reconciliation. In regards to parking, I had to make my own spot. We did arrive late, but while looking for a parking space, I did notice a people parking there and walking to town. There were many cars without parking permit which all hotel patterns receive to park.

Business_and_leisure Family

6/10

Pleasant

06 Apr 2025

ylona

You pay close to $600 for two nights and then they charge you extra for Wi-Fi, parking and breakfast. And there was absolutely no water pressure in the shower..
The staff was very polite and helpful.
The rooms were average and the location was great.

Leisure Family

10/10

Exceptional

06 Apr 2025

Jamie

It was cool

Leisure Self

10/10

Exceptional

30 Mar 2025

Laura

Clean room, pleasant staff and easy parking.

Leisure Family

8/10

Excellent

21 Mar 2025

jamie

Very nice hotel.

Leisure Friends

4/10

Poor

03 Mar 2025

Leah

The bathroom was not clean - hair was visible in the corner where the shower met the floor.
There were no clothes hangers, wash cloths, or a hair dryer.
The room phone did not work, so I could not easily call down to request these items.
The emergency phone by the elevator also did not work.

Business Self

6/10

Pleasant

02 Mar 2025

Joseph

Need clarification on pool. It is not a heated indoor pool. The soap and shampoo were not refilled and only 2 towels for 4 people. The room looks good just to stingy on the supplies.

Leisure Family

2/10

Poor

27 Feb 2025

Leah

The shower was dirty, I did not have washcloths or a hair dryer. I had to call 4 times to get a hair dryer. I still don’t have one and I have a meeting to go to!!!!

4/10

Poor

16 Feb 2025

Moses

Never again

Stay started off bad and never improved. The first room they gave me had something on the bed that should not have been there. The second room was better until we showered. Every time we went in the bathroom we both started sneezing. So glad the stay is over and the sneezing and running nose is over. Parking is awful and having 2 hotels connected is not a good look. The heat in the room did its own thing and wouldn’t work using the thermostat on the wall. Finally I decided to try just using the unit and that worked. If you want quiet at night don’t stay here as were heard every car that drove past this hotel.

Partner

10/10

Exceptional

09 Feb 2025

sharde

Amazing

Partner

6/10

Pleasant

09 Feb 2025

Raegan

King on the Hown 2 Suotes was wonderfully helpful at check-in.

Crystal was extremely curt, rude and needs to recheck her tone with customers. Expedia did not show us staying at a dual property. Our reservations were stated for Hilton Garden. Crystal was quick to rudely under explain that we were in the wrong place. She told us very little except to rip our heads off. It was inappropriate. My suggestion for your property is to list each dual side separately.

The Home 2 Suites representative was calm and professional and explained about the dual property. We have never stayed in a dual hotel property’s

The room was under supplied. We were given two bath towels, one washcloth and one hand towel. We did not have an enough toilet paper. The bathroom door had rot on in it and the door stopper was close to detaching and scraped the floor. We did not have an ice bucket and every time we went down to ask for one, none one was at the desk. I refused to ask Crystal on the other side because she was so rude previously. The furniture was uncomfortable and worn. For what we paid and for being loyal Hilton brand customers, this property was a huge disappointment. We won’t book here again.

I would like to reiterate that King on the Home 2 Suites side of the property was great. He was calm, professional and spoke to us with respect and kindness. Please let him know that his demeanor was invaluable. King is 5/5 all the way.

The rest of your property and staff is maybe 2/5, sadly.

Leisure Family

8/10

Excellent

05 Feb 2025

richard

6/10

Pleasant

03 Feb 2025

Christine

It is so loud in and around the property. I stayed 3 nights and each night there was racing with cars with blast pipes for several hours. There is no insulation from the outside noise or between rooms. My neighbors were just talking and I could not only hear them but could understand every word.

Leisure Self

8/10

Excellent

26 Jan 2025

Renee

Decent, needs some maintenance

Room was clean, hotel was a bit confusing as there were 2 hotels in one? Hilton and Home 2.
My mother’s room had a leaking toilet and my toilet had a constant dripping.

Friends_and_family Family

10/10

Exceptional

25 Jan 2025

Brittany

Everything was wonderful

Business_and_leisure Family_with_children

10/10

Exceptional

06 Jan 2025

John

Pleased!!!!

The room was very nice and the staff was very freindly! The only issue i had was the temp co trols in the room. My wife and i could not getbit set just right. Other than that a fantastic hotel to stay in

Partner

10/10

Exceptional

31 Dec 2024

Sean H

Had a perfect stay. Everything was great from the staff to the room

Self

10/10

Exceptional

29 Dec 2024

Terrance

Nice hotel rooms were clean

Leisure

10/10

Exceptional

05 Dec 2024

HUnter

Staff were 10/10
Room was 10/10
Overall great stay!

4/10

Poor

01 Dec 2024

Michael

No hot water!

The hotel is clean, the rooms and lobby. It even smelled fresh. But after a 10 hour car ride and looking forward to a hot shower. Very disappointed to find out there was no hot water. This was not told when checking in and when I went to the front desk, they were like “yeah, we have received some complaints” and I felt I was dismissed.

While this is my 6th time staying in the area to see my USC student. This is the worst place I have stayed. Also, you need to pay for breaks and it’s at a very high premium price. I will go back to the other hotel that I have stayed the other 5 times even tho it’s 10 minutes away. This place is not worth the extra cost.

Friends_and_family Family

6/10

Pleasant

17 Nov 2024

Mitchell

No hot water. No soap. Didn’t clean our room after the first night. Won’t stay there again

10/10

Exceptional

03 Nov 2024

Ralph

We were in town for football game so really didn’t experience all the area had to offer

Family