Holiday Inn Express and Suites Columbia Fort Jacks

10/10

Exceptional

18 Apr 2026

Jose Alejandro

Easy check in. Friendly staff. We were there for family day and graduation in Fort Jackson and the location was ideal, only about 8 min away. Stores and restaurants close by. Clean and super comfy beds. Gym was super clean. Will definitely stay here again if I have to come to another graduation.

Family_with_children

8/10

Excellent

16 Apr 2026

david

I liked tbe pillows, grab bag at check in, free breakfast was very good even though limited, quiet, nice bathroom and good parking and good staff.
They now charge $5 for parking so nickle and diming ya.

10/10

Exceptional

14 Apr 2026

Chrystal

The rooms were clean with a nice scent. Breakfast and indoor were good as well. Would definitely stay here again

2/10

Poor

05 Apr 2026

Lev

Hotel was overbooked and we didn't get a room.

8/10

Excellent

05 Apr 2026

Megan

Overall the stay was good. It was right near the gymnastics competition we were attending so that was the biggest perk. There were a few things that were not the best, when my kids wanted to get in the indoor pool it was freezing cold, there was a group that was being rowdy in the pool area and a group of teenagers that were going up and down the stairs inattended. At some point someone poured a drink down the stairs and there were all sticky. The breakfast was good but ran out of stuff very quickly.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

emmanuel

Nice and quite

Partner

10/10

Exceptional

01 Apr 2026

Karla

Room was great. A little noisy with kids running the hallway. Staff is fantastic. Breakfast is skip-able.

Partner

2/10

Poor

31 Mar 2026

Tajah

I didn’t eat breakfast as there was something wrong with my ac

Family_with_children

8/10

Excellent

30 Mar 2026

Adrianne

Coffee was really good.

Self

10/10

Exceptional

30 Mar 2026

Robbin

Clean room, kind staff

Business Family

8/10

Excellent

29 Mar 2026

Abla

Yes

2/10

Poor

26 Mar 2026

Kristin

Room was clean, breakfast stated 6 am-9am but it was 630-930am. The real issue was that we were trapped in an elevator for 30 +minutes and the fire department had to be called to get us ok. The issue was that NOT ONE SINGLE STAFF MEMBER checked on us. There was no follow up to make sure we were ok, not a courtesy call or anything. I understand to some it was only 30 + minutes but it was also with my 70 year old mother. Checking on us would have definitely gone a long way. Hopefully no one else has this experience.

Family

6/10

Pleasant

24 Mar 2026

Patricia

Shops near by staff pleasent but asked for a receipt by email when i left never received it.please send.found garbage on floor but was verry clean. Ac fine

8/10

Excellent

21 Mar 2026

Vernon

Very nice location, The staff was very courteous. Upon check-in at the time we checked in the first floor elevators were not working. The room was clean and comfortable, but there was so much noise coming from the hallway So sleeping was an issue as our room was right at the elevator breakfast was fine. Coffee machine wasn’t working properly. Overall I’ll give this property 4****

Partner

10/10

Exceptional

20 Mar 2026

Kaitlyn

Hotel is NEAR base not ON

4/10

Poor

20 Mar 2026

DeAnn

Had to go down to front desk to get new towels and they would not take the dirty ones so i had to keep them in my room. They would not take out the dirty garbage bags. I could not check out of hotel from my room i had to go to front desk!!

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Linda

Parking was easy. Room was clean. Breakfast was typical hotel complimentary buffet.

Partner

8/10

Excellent

17 Mar 2026

Nathaniel

The rooms are dated. Unable to open window shade for natural lighting. French fries & medication wrapper visible on the floor letting me know that it had not been properly cleaned before we entered the room. No one at the front desk twice when I went. There were two elevators, but only one was functioning during our entire stay. We made the best of our stay for the purpose that we were there.

Partner

6/10

Pleasant

11 Mar 2026

Dorothy

The best thing about our stay was how peacefully quiet it was. The room was too dark even with the lights on even though the lamps worked but were broken. Breakfast was meh, add grits to the menu.

Partner

10/10

Exceptional

10 Mar 2026

Brandi

We only stayed for one night, but would definitely stay again. Breakfast had plenty of options and the location was good for our needs.

Family_with_children

10/10

Exceptional

07 Mar 2026

Jenna

Clean room, great staff and amenities!

Self

6/10

Pleasant

06 Mar 2026

Michael

They charge $5 parking fee….never before

10/10

Exceptional

05 Mar 2026

Jennifer

One of the best hotel experiences I've ever had! No complaints! Check in was easy and quick, staff was attentive and friendly, the room was spacious and clean, the bed and pillows were amazing and the shower was top notch! Definitely recommend!!!

Partner

6/10

Pleasant

01 Mar 2026

Susan

Breakfast could be improved by adding oatmeal, having the butter supply stocked. We were surprised to be told that a $5 parking fee would be added to our bill? Whaaaat?

Partner

10/10

Exceptional

22 Feb 2026

Jihyuk

Nice place to stay

10/10

Exceptional

22 Feb 2026

Robbin

The room was really nice

Friends_and_family Family

8/10

Excellent

20 Feb 2026

Debra

Room was clean. Staff very accommodating . Only issue was the breakfast. It was a very busy Saturday at 8:30 hot food was gone. When it was refilled, it was cold.

Family_with_children

8/10

Excellent

20 Feb 2026

Derrick

Pleasant stay

Family

8/10

Excellent

18 Feb 2026

Phillip

The room was very clean and the breakfast was average.

Partner

10/10

Exceptional

16 Feb 2026

Mahmood

Very good overall. But the ice machine on fifth floor was not working and coffee machine led for water could not be opened

10/10

Exceptional

16 Feb 2026

Ivory

Great stay very nice and clean

10/10

Exceptional

15 Feb 2026

Henry

Clean room

Self

6/10

Pleasant

15 Feb 2026

Melissa

Pros: very clean, spacious rooms, comfortable beds
Cons: def an older, weathered hotel. Often faster to just take the stairs rather than wait for the elevator. I booked this location because of the indoor pool (traveling w children), but it was closed for the entirety of our stay (3 nights)

6/10

Pleasant

15 Feb 2026

Jaime

Pool was closed the entire time we were there. Breakfast was very greasy. People were very kind, bed sheets didn't fir the bed, they were too small.

Leisure Partner

8/10

Excellent

12 Feb 2026

Eric

The staff was very friendly inviting and caring! Room was large and clean. Food was good in the morning met expectations. Only thing we noted was rooms are a little warn and the bed was softer than we cared for. Good location and Waffle House right next door same lot was nice for late nite eats.

Business_and_leisure Family

6/10

Pleasant

07 Feb 2026

CLAUDIA L

We rented because the pool and was closed.

Leisure Family

4/10

Poor

06 Feb 2026

eric

The key to the door wasn't working properly

Business Self

6/10

Pleasant

05 Feb 2026

CONSTANCE R

Staff was great..rooms could use some touching up as far as paint and bathroom caulking. Pool was out of service during our stay.

Leisure Family_with_children

6/10

Pleasant

28 Jan 2026

Jordan

Room was nice. Clean(ish) Pool was down so the kids were kinda upset but not a huge deal I suppose. Staff were friendly but basic customer service as I guess we expect. Nothing stood out to make this more than an average experience. We got what we paid for and that’s totally fine

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Patricia

Clean Room

Leisure Partner

10/10

Exceptional

24 Jan 2026

Alice

The room was clean and had a lot of extra space. The bed was comfortable. Breakfast was very good with many options available:)

Leisure Partner

10/10

Exceptional

19 Jan 2026

Ahmad

Awesome again.

Leisure Self

10/10

Exceptional

15 Jan 2026

Shereece

Yes everything was wonderful

Business Self

4/10

Poor

04 Jan 2026

Jessica

The hotel looked nice but the room was not well cleaned, bathrooms were old and Staff not friendly. The worse was bfast time when I noticed the worker look at all the guest with an angry face as she demanded the entire area of sitting outside the looked doors of serving food to be empty after bfast was over. It cause unnecessary discomfort for late arrivals for bfast not having a choice of a sitting area just because she wanted to clean floors.
The floors were dirty, sticking like glue but she should only closed the food area, handled that and after go the the other area to clean.
All other stuff were unwelcoming and unhappy.
Will not return to this location and look not to go back to Holiday Inn.

Leisure Family

8/10

Excellent

03 Jan 2026

Suzanne

The hotel has a few bumps and bruises from hosting lots of guests but it was clean, quiet and well-run. The exception was the sub-par breakfast but thats more on corporate. Holiday Inn needs to ditch the velvetta filled omelets -bleh! They had also run out of regular milk by 8am so everyone had dry cereal.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Lorraine

Everything was good

Self

6/10

Pleasant

30 Dec 2025

Susan

Room is older which is ok, but the bathroom sink did not work/ then you run water in the sink, it leaks water into the floor- I told management.
There was no hot breakfast at 8:45 even though breakfast is served until 9:30.

10/10

Exceptional

18 Dec 2025

Ronda

Staff was nice and room was nice.

Leisure Family

10/10

Exceptional

18 Dec 2025

Stephanie

This was one of the best hotels I have ever stayed at. As soon as you walked in you could smell and see how clean the facility was . The receptionist came right away and got me checked it she was polite and friendly . Once we got into the room it was very clean and the bed was soft not hard and the room was well stocked . In the morning we had the complimentary breakfast and it was delicious . Had a good variety and again the staff were friendly and helpful . They kept the food stocked and cleaned tables as guests left . The receptionist when we checked out was just like the rest friendly and pleasant.

Leisure Partner

10/10

Exceptional

16 Dec 2025

levi

Was excellent but heat on the termist wasn't regulated the heat good or heating system wants to clean the air ventilation system

10/10

Exceptional

16 Dec 2025

Jenny

Great service

Leisure Family

10/10

Exceptional

16 Dec 2025

Melanie

The room was clean, service was great, the pool was warm and inviting. Breakfast was hot and delicious. We are so glad we stayed here!

Business Family

10/10

Exceptional

02 Dec 2025

Melissa

Everything as expected! The pool was just very cold!

10/10

Exceptional

26 Nov 2025

Maryann

The staff was very nice and the room was clean. We had a very nice stay.

Friends_and_family Family

4/10

Poor

23 Nov 2025

Liane

When we checked in they didn’t have our reservation in their system. The woman was very nice and luckily was able to find us another room. Also in the middle of the night our shower curtain fell down twice and woke us up

Friends_and_family Family

8/10

Excellent

22 Nov 2025

Kathryn

Staff very friendly & polite. Room was clean. The bathroom wallpaper was coming off in an area. It needs attention. Overall good stay!

Partner

10/10

Exceptional

15 Nov 2025

Chianti

Clean

8/10

Excellent

13 Nov 2025

Thomas

It’s a new place so it’s very clean. Staff were friendly and location was great for my needs.

8/10

Excellent

12 Nov 2025

Malia K

The room was clean. We were there for military graduation and the hotel was very close to Ft. Jackson. The location was good and had multiple places to eat ( waffle house in the parking lot).
We were there for 3 nights. However, our keys would not work. Every day we had to get them redone. Front desk kept saying that 1 key deletes the other key?? There were 2 of us in the room so why would it do that? If my husband left to do something he couldn't get back in and vice versa. That was a pain to keep redoing those keys every day.
Only other complaint would be that the water doesn't get very hot. I had it turned all the way to the hottest setting in the shower and it still was just warm.
Breakfast was good. There was hot food option and decent choices. Staff for breakfast were very friendly and helpful.
Although we didn't need housekeeping to clean our room, they were very accommodating in bringing us whatever fresh towels or anything else that we needed.
I would give this hotel an 8 out of 10. But overall a decent place to stay. I would stay there again if I was in the area

Leisure Family

10/10

Exceptional

11 Nov 2025

Sasa

Clean rooms, breakfast, staff is very nice

Business Self

8/10

Excellent

10 Nov 2025

Vincent

Clean room

10/10

Exceptional

10 Nov 2025

Jeri

The staff was friendly and accommodating. Breakfast was good. My son enjoyed the pool.

Business_and_leisure Family

10/10

Exceptional

08 Nov 2025

Matt

Nice stay. Clean room. Friendly staff.

10/10

Exceptional

07 Nov 2025

Milton

None

2/10

Poor

01 Nov 2025

Joy

First you have staff that are rude and do not seem to know anything about the hotel nor do they seem to care. Let me help you out: Room 316 we complained that the AC never stopped running therefore we froze the entire 3 days we stayed keep in mind the temperature outside was 56 to 60 degrees the nights were low 50's! We flew in for our son's Fort Jackson graduation. Then our tub filled to shine deep as we rushed through a shower as to NOT FLOOD THE FLOOR!! The lady at front desk answer to our hotel room issues were um I don't usually work here this is not my hotel I'm just filling in-REALLY? We asked for maintenance LMBO-her response IDK if they have anyone who is maintenance here-OMG! Then she moved us to a room where the door had wood missing near the lock as if someone used a crow bar tonbreak in the room- ARE YOU SERIOUS!! So we had to decide either freeze or our safety! We decided to live to see our son's graduation so we went back to room 316 to face the freezing cold and the Noah Arks bathroom! We are Diamond Elite Members this is by far the absolute worst hotel stay ever! Not to mention your GM Hutchinson is rude and short tempered ! I approached him about breakfast being out except for some black bananas, tiny apples, grits, pancakes! There was no milk, eggs, bacon, sausage, apple juice nor orange juice! The time of my complaint was 745 am, breakfast is from 630-930! His response we are out- wow as sadly families with kids continued to come down for breakfast!

Leisure Family

10/10

Exceptional

27 Oct 2025

Justine

Clean, comfortable stay

Leisure Family

10/10

Exceptional

27 Oct 2025

Tammie

This hotel was very convenient for our trip to go to a South Carolina football game. The staff was great. If I had one complaint it would be that the bathroom floor was much in need of a good mopping!

Leisure Partner

10/10

Exceptional

27 Oct 2025

Paul

The rooms were super clean and the beds were super soft and comfy!! The room design was so modern with a step down desk area and chair. It was AWESOME!!

Leisure Family

8/10

Excellent

26 Oct 2025

Erlene

They should start breakfast at6am and have coffee ready then for people that have to leave early

10/10

Exceptional

24 Oct 2025

Janisha

The breakfast was not so great The food was not tasty at all

Leisure Family

8/10

Excellent

18 Oct 2025

Duncan

Room had a bit of smoke odor. Window shade was not in great shape. Otherwise fine.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Teresa

Breakfast good. Rooms clean and although hotel was full it was reasonably quiet.

Business Friends

8/10

Excellent

10 Oct 2025

Nell

Bed was way to soft. other than that it was very clean and well situated.

Leisure Family

8/10

Excellent

07 Oct 2025

Ruth

No complaints. Everything was good 👍

10/10

Exceptional

01 Oct 2025

sandy

The room was so much larger than we expected. When we arrived it was 11:30pm and we were greeted by Patrick who made us feel so welcome and that he genuinely was happy for us to be staying there. Would stay here again if needing to be back in Columbia, SC for anything.

Business

4/10

Poor

28 Sep 2025

Pamela

We booked on Expedia a month in advance- upon on arrival the manager could not locate our reservation until I gave him our confirmation number. He then sent us to our ‘assigned’ room only for the key card to reject entry. My husband walked back down to the front desk where he rescanned the keys and sent my husband back upstairs. The keys still did not work so- here he goes again. Mind you this is midnight and we are exhausted. The manager came up with his master unlock key card tool and then we heard screaming from inside “you have the wrong room!” Turns out our room had been given away. We waited another 20 minutes for the issue to be resolved and a room found for us. We did not get our king size bed as reserved, but at that point we didn’t care. To the poor lady frightened by this mix up, I am so sorry management was inept and unorganized! As we waited, we heard multiple complaints from other guests, unmade beds, ladder and paints in one room and rooms assigned to them were NOT what they reserved. Holiday Inn- do better!!!

Leisure Family

2/10

Poor

25 Sep 2025

Synthia

The air conditioning in my room didn’t work. I alerted the hotel and Expedia and no one did anything about it. If it wasn’t for my graduation, this would’ve been a horrible stay

Leisure Self

6/10

Pleasant

19 Sep 2025

karen

AC not working in the room it was very hot

Leisure Family

2/10

Poor

15 Sep 2025

Richard

Horrible

6/10

Pleasant

15 Sep 2025

Wayne

Tub did not drain and their was no hot breakfast available in the morning such as eggs, sausage, etc...

Partner

4/10

Poor

14 Sep 2025

Melissa

Won’t be back…

At check-in, the clerk was extremely rude. She clearly hates her job and hates people. She didn’t tell me about the deposit when she gave me the total. When I questioned her why I was charged $75 more, she got mad at me and was very difficult. When we got to our to our room, it had a very weird smell, there was hair in the bathroom and the beds were awful. During the night we were awakened all night by a drip. Long story short, the drip was the ac and the weird smell was mold. The clerk this time was super accommodating and we changed rooms. No hair and no smell in the next room.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Chris

Great place to stay for a USC game!

Friends_and_family Family

8/10

Excellent

10 Sep 2025

Alberto

Luz

Los cuartos necesitan más luz

Partner

10/10

Exceptional

10 Sep 2025

Susan

I enjoyed my stay with the clean room, good breakfast, exceptional employees that were so kind and so helpful.

Self

8/10

Excellent

01 Sep 2025

Michelle

The bathroom needed remodel, not an attempted fix that was obvious. Mismatched paint. Rusty furniture. Obvious cover up instead of a proper repair.

Leisure Self

2/10

Poor

20 Aug 2025

Kyana

Over priced for mediocore and outdated accommodations

Business_and_leisure Partner

2/10

Poor

20 Aug 2025

Daniel

Terrible service and wrongfully charged.

10/10

Exceptional

16 Aug 2025

Torrey

👍

Leisure Family

10/10

Exceptional

15 Aug 2025

Jessica

Breakfast and heated pool were amazing

Leisure Family_with_children

8/10

Excellent

09 Aug 2025

Alyson

Good for one night

The check-in process was very quick, and the staff was very friendly. The lobby and breakfast areas appeared newly renovated and were very clean. The third floor has some wear and tear, but overall it looked fine. We booked for 4 guests, but we only received 3 towels. The deadbolt would not lock. The up bottons on the remote for sound and channels did not work. The beds were so soft that when I lie down, my feet were a good 2 inches higher than my head. It was very uncomfortable. The breakfast was very good and the staff was super friendly. However, there were no pancakes because they had no batter.

For our purpose of staying one night on our way to Florida, this hotel was good. It is close to many restaurants and stores. The area seemed safe.

Friends_and_family Family

8/10

Excellent

08 Aug 2025

James

The staff was amazing. Room was very nice but a little dark for my wife she loves a lot of natural light. Overall it was a great hotel.

6/10

Pleasant

06 Aug 2025

Sade

Front desk staff not all that friendly. But the housekeepers were very friendly, they would not walk pass you without saying hello.

Business Self

2/10

Poor

05 Aug 2025

Steven

1st \"STAY AWAY\" This hotel is the worst we have stayed. Unclean, unclean unclean. Checkin wasnt ready for us to see the room. Fine came back at 3pm. Got into the room and crawling up the wall was a small spider we thought. But got close it was a ROACH. We checked to room out then here comes another one across the floor. Same time one crawls across the pillow while our neice is on the bed. We went to tell the manager. And her attitude was OHHH WELL it happens. Then she thought I was someone else. To have more attitude. When she realized I wasnt who she thought I was she didnt even apologize for her rudeness. Just said here is another room bring the key to the other room when your moved. Breakfast was very simple and non tasteful. Drinks are very watered down. The next room wouldn't get cooler and we already paid thru a third party whom we are working with on credit or refund. So dont waste your time its better to stay some where else. We will be posting the full video onnour YouTube and TikTok travel page KING AND QUEEN GETAWAYS!

Business_and_leisure Family_with_children

10/10

Exceptional

05 Aug 2025

Craig

Great stay

Excellent property, great staff, room is wonderful, breakfast was great!

Business

6/10

Pleasant

04 Aug 2025

Janet

Renovation underway and did not realize we could not use the pool and it was one of the reasons we picked this location. It was listed on Holiday Inn website I was told but not on Expedia.

Business_and_leisure Friends

8/10

Excellent

01 Aug 2025

Jerry

All good breakfast should open at 6 am

Leisure Family

6/10

Pleasant

28 Jul 2025

Crystal

They served breakfast it was ok could be a lil better

Leisure Family_with_children

10/10

Exceptional

27 Jul 2025

Cheryl

Best sleep with great pillows.

Leisure Family

8/10

Excellent

20 Jul 2025

Genevieve

I'm giving 3 stars because the pool was \"closed for maintenance\" for the extent of our stay. This was a big disappointment since we had chosen this hotel in part because of the pool. The kids were very disappointed. The room itself was large and updated but there was no functional fan in the bathroom and there was mold marks on the ceiling. On the other hand, they were very accommodating as we had to extend our stay for one night and we were able to do so without any issue. Overall it was clean, the staff was nice, and there was good variety of food for breakfast.

Leisure Family

8/10

Excellent

19 Jul 2025

Marco

Good service but need a little maintenance on walls and faucet

Business_and_leisure Family