Hotel La Gran Via

Colombia , Cartagena
CARTAGENA, 5-77 Cra. 5
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100 reviews shown

10/10

Exceptional

07 Mar 2026

pasquale

Good people

2/10

Poor

01 Mar 2026

Eliana

From the moment we walked into the, it was uncomfortably hot. There is no AC in the lobby or hallways, and when we got to our room it was just as hot. The room never properly cooled down throughout the entire weekend. We even had to call maintenance to check the AC because it felt like it was not working. Although they came to look at it, the room remained very warm the entire stay.

Cleanliness was a major issue. The hotel felt extremely dirty. There were cockroaches, the shower curtain was visibly filthy, the floors were dirty, and the blankets looked unwashed and smelled unpleasant, almost like mildew. It did not feel sanitary at all.

Customer service was also disappointing. One older gentleman near front desk was helpful and he was kind but aside from him, the experience was not great. I had one friend stay with me for one night, and the hotel attempted to charge me extra. I had already paid for the full weekend, and the rate is based on double occupancy. When I contacted Expedia, they confirmed I should not have been charged anything additional. It felt very unprofessional and unnecessary.

Overall, I had a very bad experience and would not recommend this hotel to anyone. Unfortunately, the stay did not meet even basic expectations.

Self

2/10

Poor

08 Feb 2026

Monsey

They over charged for every little thing and the breakfast was terrible

6/10

Pleasant

30 Jan 2026

Piotr

Very mediocre hotel in an aging building, standards of maybe 2* hotel and definitely not worth the price. Room doesn't look at all like in the pictures. We got the view of a dirty rooftop with rubbish laying around, someone's old socks included. You can hear all the sounds from outside - we woke up several times at night thinking someone is breaking into our room, turned out it was neighbors entering or leaving their room. There's a basic stove but no pots, no plates, no cups, nothing included. Rooftop pool is okay but the music is way too loud in the evenings and the glass railing surrounding the pool is dirty, limiting the views (windows in the room don't seem to be ever washed too). On the plus side - breakfast and food overall were good, the staff working there was nice too (and the restaurant people were just amazing). The location is great - in a quiet street but close to everything. I wouldn't stay again but for half the price it could be a decent place for a few days.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

John Paul

Good restroom

2/10

Poor

15 Jan 2026

Yenifer

I just came back from Cartagena and this was my experience in this hotel. Respectfully since every person expectations are different

The room was specious but very outdated, the tile on the bathroom looked like it is falling down, it had courtines but dirty, kitchen cabinet old and doors falling down. Only one night table beside the bed, pillows very uncomfortable and bed sheet very old, no blankets provided, or iron machine or blowdryer, they have to be requested and only if available you can get it since they don't have enough for all rooms.
There were mini cockaroach by the bed. Bathroom mirror and sink again outdated looked like rust on it. The door to enter has a very old system to lock with a key. It looks nothing like in the pictures. The pictures were probably taken when the hotel was built. Rooftop meh.
The soroundings are good 👍 but hotel, I was not impressed Amd from what you see in pictures and videos nothing like it. You cannfwr everything in this area, food, pharmacy, banks, hotels, groceries etc and close to the beach.
When I arrive in Colombia, we stayed two nights at a different hotel in December and I didn't book the same hotel because we thought we may risk it if we didn't like the first stay hotel but we regret it since the experience was the opposite. But anyways, Carragena is beautiful, do your research before booking and read reviews which I may have missed on this one. Happy travels!

10/10

Exceptional

13 Jan 2026

Orwins

All is good

Leisure Family

4/10

Poor

07 Dec 2025

Lourdes

This appears to be a property that was converted from residential to hotel. The units themselves are very large. However, the maintenance was non existent. Nonfunctioning refrigerators, non-working air-conditioning. Service is also subpar – housekeeping only came after multiple requests. The toilet paper was rationed, as were the towels.We purchased an all-inclusive package and found the food barely edible. The rules for the “all inclusive” meant getting any drinks, including soft drinks and water - only during the hours of 11 AM to 6 PM. Otherwise you were charged even for a basic room service request. The staff were friendly and did their best but our 7 day stay at this hotel was extremely disappointing. I would not return nor would I recommend it to anyone else.

Leisure Family

2/10

Poor

18 Oct 2025

tacara

THIS PLACE HORRIBLE

Business_and_leisure Partner

10/10

Exceptional

15 Oct 2025

Jerry

Travel to Cartagena once a month and always stay here. The staff is like family. Conveniently close to everything I need. Great value. Rooms are large. Highly recommend this place.

Business_and_leisure Partner

4/10

Poor

30 Sep 2025

Juan

the a/c was not working, let the staff know over night. Did not fix it or even offer to change my room big let down

Business_and_leisure Self

8/10

Excellent

16 Sep 2025

Gabriel

Loved the views from the room.

Leisure Family

4/10

Poor

11 Sep 2025

Lizeth

This property is a catfish! We booked because of the overall good ratings and images of the property.
When we arrived our jaws dropped it was nothing like it seemed online, the vibe is very depressing as you enter there was no one there to greet us. As we walked to the receptionist there was one person and she knew nothing of how to check someone in.
She finally contacted someone and they checked us in just to be told it would be another 20 to 30 minutes before our room was ready, that’s when I really started to worry. Mind you we are frequent travelers and are fully aware that things can come up which is fully understandable.
But we had traveled all morning we were tired and we had booked in advance.
Finally the key manager led us up to our room and I was excited to see the ocean view from our window as shown in the picture reservation.
Very disappointed to see it was facing a dumpster site with no view, then to make matters worse I inspect the room and the shower is right next to the bed, and only a glass door to the commode.
No privacy at all whatsoever. The room was so hot we ran the ac never cooled down, honestly not big enough for the room size.
We ended up moving the mattress to the middle of the room to get some air.
We decided to check out the next day and find something more accommodating, this was not it!
I kindly requested to please be refunded for the days that were not used which were 5 days and of course I was denied.
Im sorry but this hotel is deceitful.

6/10

Pleasant

06 Sep 2025

Ana

El personal es muy amable y los cuartos están cómodos, pero tuve una mala experiencia con el paquete “todo incluido” que reservé a través de Expedia.
Las bebidas alcohólicas solo están disponibles en el bar de la piscina y en un horario limitado, de 11:00 a.m. a 6:00 p.m., lo cual me parece poco razonable. Además, el paquete no incluye bebidas como refrescos (sodas), lo que fue una gran decepción.
En cuanto a la comida, las opciones son muy limitadas y las porciones bastante pequeñas. Durante la cena, el servicio es tipo buffet, pero si quieres más comida, solo te ofrecen acompañamientos, lo cual me parece absurdo.
En resumen, no recomiendo pagar por el plan de todo incluido, ya que no vale la pena.

Leisure Partner

10/10

Exceptional

19 Aug 2025

Robert Joseph

The staff and hotel were great. I had a great time

10/10

Exceptional

17 Aug 2025

Jerry

I visit Cartagena often and stay here only. It’s a great hotel with a fantastic staff. People like Carlos(restaurant manager) make everyone feel like family. Thanks to all of the hotel staff!!!

Business_and_leisure Friends

10/10

Exceptional

15 Aug 2025

Keydy

The view of the property so beautiful and the front desk very nice, so clean, everything close restaurant and shopping area and of course the beach at just 10 min walking but some of the kitchen staff special girls not nice make feel like they are paying for my food whispering with others when my family try to eat in peace.

Leisure Family_with_children

8/10

Excellent

13 Aug 2025

Erick

Great breakfast . The view from the pool is amazing . Rooms are very large and good beds

Leisure Family_with_children

10/10

Exceptional

12 Aug 2025

Eugenia

Nice place

6/10

Pleasant

08 Aug 2025

Sahila

The hotel room was very spacious, clean, simple. The woman at the front desk was a little stand-off ish but the rest of the staff was very accommodating. The bellhop and assistant manager were very helpful. The pool is much smaller than it appears in the images. The food was ok, not many options and a little bland. There are a lot of nice restaurants in the area with great affordable meals.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Casey

Front desk Staff and room very good

Leisure Partner

2/10

Poor

01 Aug 2025

Nicole Janette

I don't even know where to begin with this property. when I checked into my hotel, I did not have hot water for a full day. It wasn't fixed until the next day. When I asked for my room to be cleaned while I was at breakfast, I returned to find two maids in my room. One of them questioned me about makeup stains on the bath towels and pillow, which were from my mascara. They spent the next 15 minutes inspecting the sheets and bath towels.

I left the room and came back, I found a letter stating that I would need to pay for the bath towels and sheets because of the stains. When it was time to checkout, the hotel employees prevented my shuttle to the airport, from leaving their property. They demanded $100 USD for the stained sheets and towels, which I refused to pay, as I believe that guests naturally get sheets and towels dirty in a hotel.

I ended up arguing with the hotel staff for 30 minutes, and by that point, I was already late for my flight. I had to book an Uber outside the hotel, even though I had already paid for the shuttle service. This place is fraudulent and seems to take advantage of its guests never stay at the hotel!!!!!!

Leisure Family

6/10

Pleasant

30 Jul 2025

Leosbey

Right from the beginning bad communication. We contracted several times the hotel to confirm booking and payment and no clear answer was given. We were charged double for the room. Recepción service no good at all, again bad communication between departments. We talked with Carlos Andres, Quality Manager and no change at all. Breakfast was cold most of the time. Broken sofa and bathroom faucet and nothing was done. Roaches in the bedroom, we have pictures. The room is big with good views but the rest, especially the service was bad. One that we were out, we got one text message from the Manager asking for the issues. Too late, damage was done.

Leisure Friends

6/10

Pleasant

29 Jul 2025

Fernando

The room we booked for was not given to us until we spoke to frontdesk. The staff are very friendly and helpful

6/10

Pleasant

29 Jul 2025

Yanela

TV was out of service, no tv with Wiffi , the wiffi in the hotel was not good signal . No iron , no hair dryer ,

Leisure Family

8/10

Excellent

28 Jul 2025

Mariza

Buen lugar, seguro y economico

6/10

Pleasant

21 Jul 2025

Anius

Great locations,but the property seem to be old. I would not stay in this property any more because they don't allowing visitors. They charge $30 per visitors

2/10

Poor

15 Jul 2025

Verified traveler

Horrible

Stay away from this dump. Bad management. And thet have the nerve to charge for DIRTY TOWELS!!!STAY AWAY

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Leanat

It was close to the beach.

Leisure Family

10/10

Exceptional

28 Jun 2025

Jerry Adams

We stay here every time in Cartagena. The staff here are amazing people. Great prices and close to the beach.

Business_and_leisure Partner

10/10

Exceptional

27 Jun 2025

Erianny

The staff was amazing most especially Rafael our bartender at the pool bar, he made our stay in Cartagena in general more enjoyable. The room was also very spacious, will definitely be staying again.

6/10

Pleasant

15 Jun 2025

Elizabeth

The room was spacious but lacked amenities, no microwave , no iron in the room, blowdryer, hand soap, cover sheets on the bed were thin with no blankets . The pool area was quite disappointing as well.

On the upside the staff are very friendly and helpful and the hotel clean.

Leisure Partner

10/10

Exceptional

13 Jun 2025

ESEQUIEL

I liked everything

Leisure Partner

4/10

Poor

10 Jun 2025

Dezarae

Staff were extremely unfriendly and unhelpful. Charged us for a small hand towel that was “not clean”.
Bathroom/shower was right beside bed and no door for shower.

2/10

Poor

06 Jun 2025

Ana Maria

No recomiendo este lugar ,muy mal servicio quieren cobrar por todo ,cuando fueron a recojer la toalla estaba un poco humeda y nos cobraron porque estaba asi ,compramos una limonada y estaba mala,pague dos veces los impuestos del lugar

Leisure Family

8/10

Excellent

06 Jun 2025

Janiza Michelle

Very professional

8/10

Excellent

29 May 2025

Marcos

The one negative aspect of my stay was the room. The picture on app does not really match reality. The room is spacious, but windows are so dirty and stained that there is practically no view. Door handle very obsolete. The sink in the bathroom gives off a bad smell. This room definitely needs an upgrade.

Leisure Self

8/10

Excellent

27 May 2025

Hudson

The room was very spacious and had a great view. The staff were all very accommodating and friendly.

Leisure Self

10/10

Exceptional

26 May 2025

David

It was quite an experience, wonderful staff and it was convenient to go anywhere, like the beach or mall

6/10

Pleasant

18 May 2025

Lance

Property was clean and centrally located so that was good. My problem is I paid for all inclusive but upon checking in at the property I was given guidelines stating I can only drink from 11am to 6pm anything outside of that I would be charged. Then the food in their dining room is not buffet as they advertised there is someone holding your plate and giving you portions not much option either. You have to declare that you want lunch or they won’t prepare anything for you. Dinner is suppose to be from 6:30pm to 9pm but we went for dinner one night at exactly 8:30pm and everything was cleared and packed away no food in sight. The worst part was asking for a bottle of coke at the bar and was told I have to pay for it because that was not included in the all inclusive package I purchased. I was shocked! Not even as much as a bottle of water in your room in fact the mini fridge as unplugged. The staff was friendly and tried their best but all in all would not recommend anyone paying for all inclusive just a property to sleep but there are lots of great restaurants in and around the area.

Leisure Partner

10/10

Exceptional

18 May 2025

Jerry

I stay here often when I’m in Cartagena. The people are always nice and welcoming. The location is perfect for the beach and restaurants. Just a short cab ride to anything else around. Great hotel for the price and the staff is amazing.

Business_and_leisure Friends

10/10

Exceptional

08 May 2025

Julio Miguel

Me encantó todo desayuno empleados la limpieza la atención de todo el personal y saludo desde Canadá su amigo Julio

8/10

Excellent

04 May 2025

Natasha Yolando

Property is under construction. Staff at breakfast were very courteous and kind. Close walking distance to food and shops.

10/10

Exceptional

25 Apr 2025

Harold

Good

4/10

Poor

20 Apr 2025

Anaya

Everything was broken

10/10

Exceptional

07 Apr 2025

Freddie

Excellent staff

Leisure Family

10/10

Exceptional

31 Mar 2025

Jhaun

Nice hotel and friendly staff

8/10

Excellent

31 Mar 2025

Harold

Good Staff

Business_and_leisure Family_with_children

10/10

Exceptional

31 Mar 2025

Marvin

Everyone was very accommodating a the breakfast was good only thing I would say is make sure you get a room with good air conditioning preferably a lower floor . The medium ranges price room is what you want it has plenty of space is clean

4/10

Poor

25 Mar 2025

Noah

Just adequate. The room was in super poor condition. Missing tiles, no handle for the bathroom sink, folding chair for the desk. No couch. The pool is nice in that it’s in the sun and has good views and wasn’t crowded. The WiFi was questionable at best and didn’t support video calls in the room or lobby.

Self

8/10

Excellent

21 Mar 2025

David

Good

The hotel has a very nice view, the breaksfast is great and has plenty of options

Self

2/10

Poor

20 Mar 2025

Patricia Planas

I was three days with no television. The air conditioner not working properly, and they charged me for a stain in the towel, which was caused by makeup.

8/10

Excellent

17 Mar 2025

Garland

The breakfast could be better

2/10

Poor

16 Mar 2025

Ava

Really dirty uncomfortable room with poor facilities

6/10

Pleasant

16 Mar 2025

Tere

No se ve como la foto desde q llegas se ve súper diferente las personas no todas pero algunos no son amables te cobran si ensucias las toallas nunca había oído q si ensucias las toallas te las cobren nunca cambian las fundas de la cama se ve q están en reparación algunos lugares

Leisure Partner

10/10

Exceptional

13 Mar 2025

Donald Magdiel

It was a great experience. very good service and comfortable, spacious rooms.

Leisure Friends

6/10

Pleasant

10 Mar 2025

Shani

There was no phone in the room.
When I checked in, what I reserved, was not what was received as part of my package.
The agreement they wanted me to sign was in Spanish and didn’t provide me with one in English or explain what it said.
There weren’t any comforters or big blankets on the bed, just a top sheet, and the room was freezing.
The checkout process was odd. We were locked in, until someone went upstairs to check the room out before we left for our flight.

The water pressure was amazing though, it was clean and the restaurant staff were great!

2/10

Poor

07 Mar 2025

Gabriel

A Regrettable Experience - Not Recommended

We booked an \"all-inclusive\" stay through Expedia for nine days, but the experience was disappointing. The hotel was in poor condition—our room had a broken door handle, faulty air conditioning, stained bed covers, a rusty fridge, and a TV that didn't work. Housekeeping only made the beds and replenished toilet paper, leaving the shower uncleaned.

The \"all-inclusive\" plan had unreasonable restrictions. Drinks were limited to mojitos, Cuba Libre, piña colada, or beer, and we were charged for items that should have been included. The food was repetitive, lacked variety, and wasn’t buffet-style. Breakfast service ended earlier than stated, and snacks were pre-selected, with poor quality. Dinner service had cracked glasses and bent cutlery, while staff were generally unhelpful.

Other issues included moldy pool showers, unbearable loud music, a strong sewage smell near the lobby, and excessive street noise. A request for birthday decorations went unanswered.

The only positives were the hotel's location, the friendly pool bartender, and a pleasant welcome. Overall, the experience was disappointing, and we do not recommend this hotel.

Leisure Partner

10/10

Exceptional

18 Feb 2025

Jerry

The people here are excellent at making your stay enjoyable.

Business_and_leisure Friends

10/10

Exceptional

11 Feb 2025

Emily

Amazing & beautiful property. Also would like to point out that the manager of the hotel seems like an amazing person. I seen him helping an older lady make her coffee which was very nice. Food was good , drinks were good. We will be back again!

Leisure Partner

10/10

Exceptional

09 Feb 2025

Gabriel

Good hotel beautiful view

6/10

Pleasant

29 Jan 2025

Vanessa braga

The check in very slowly, no many variety food and drink,is not ALL INCLUSIVE, you still need pay for same drink or food.

8/10

Excellent

16 Jan 2025

calvin

Check in and check out was fast and easy. The staff were friendly and helpful. It could use a coffee pot in the room.

Leisure Self

10/10

Exceptional

30 Dec 2024

Israel

Excellent overall

Leisure Family

10/10

Exceptional

30 Dec 2024

I love the location, staff and the breakfast! Nice hotel

4/10

Poor

26 Dec 2024

Amy

Not recommended

picture is very deceiving! It was very dirty & not maintained. Pictures might of taken when they first open. Pool is very very small.
Pillows were super hard & Maud service only made the bed. No fresh towels and shower was never cleaned. Breakfast was disappointing. Everything tasted like its been over cooked & reheated few times.
Door handle was loose so I wasn't sure if door was lock properly. Microwave was barely hanging on the wall.

Friends_and_family Family

6/10

Pleasant

11 Dec 2024

Heather

The staff was great, but the rooms are mediocre. Location is in a good area with rooftop pool, but pillows were hard and they could do something more in the way of decorating and comfortable bedding. Outdated and breakfast was just OK

Friends_and_family Family

8/10

Excellent

29 Nov 2024

Alvin

They need to explain better how to get your room cleaned. They’re not changing your sheets automatically everyday.

Leisure Friends

8/10

Excellent

25 Nov 2024

Shameka

The hotel was conveniently located in the heart of the city, making it easy to explore shops and restaurants. The staff was friendly and helpful, and I enjoyed the all-inclusive package. However, the cleanliness of the room was disappointing, with hair found in various areas. The dinner buffet offered a limited selection that wasn't to my taste. Overall, the hotel served its purpose for a short stay, but improvements in cleanliness and dining options would enhance the experience.

Leisure Self

8/10

Excellent

20 Nov 2024

mohammed

ok stay in boca grande

nice place, small pool, all inclusive is \"ok.\" drinks end at 6pm and limited selection. checkin for me took 45 minutes.. they were overwhelmed. the room was nice and view was nice.

Partner

10/10

Exceptional

10 Nov 2024

Jerry Adams

I've been to Cartagena twice this year and have stayed here both times. I like the hotel and employees. Its convenient and safe. Next door to a hospital also. Good food nearby and just blocks from the beach.

Business_and_leisure Partner

10/10

Exceptional

10 Nov 2024

Daniel

La Gran Via offered me a relaxing atmosphere on arriving Cartagena. The view was exceptional. The beach vibe and the coastal feel was quite immersive. The staff are quite friendly, courteous, and did address any concerns I had during my stay. The hotel was quite clean and well maintained and the breakfast had a lot of excellent options, adding a delightful culinary experience to the stay.

In all - I will be visiting again as I enjoyed my stay here

10/10

Exceptional

08 Nov 2024

Charles D

The all inclusive option is a little different because it is limited but even when paying for drinks after hours the prices were very reasonable. The food was decent and the room had a wonderful view.

Leisure Partner

4/10

Poor

25 Oct 2024

Benjamin

Super disappointed. Got the full all inclusive. EVERY time I went to the bar there was no one there. So I didn’t get a single drink of alcohol during my stay. The food was ok but kept being recycled/ what we had for dinner, we had for lunch the next day too until it was all gone. The room was nice and the staff were lovely, but don’t do the semi or all inclusive because it’s absolutely not worth it.

Leisure Self

8/10

Excellent

18 Oct 2024

Ricardo

The room are very big love it alot of space but My only problem is the sink in the bedroom they need to clean them better. Not that clean

Leisure Friends

8/10

Excellent

16 Oct 2024

Mathew

Nice staff

6/10

Pleasant

16 Oct 2024

lissett

Okay

Leisure Family

10/10

Exceptional

08 Oct 2024

Ramiro

Colombia is one of those places that grabs you by the collar and doesn’t let go. You land expecting a colorful escape, and you end up finding something much deeper. This place? Worth every damn penny. The people here work hard—harder than most—to make sure every traveler walks away with a piece of their soul. You feel it in the streets, in the smiles, in the way they welcome you like you're family. Respect that. They’ve earned it. It’s not just a vacation; it’s a reminder of the beauty that happens when people truly care about sharing their world with you.

Business_and_leisure

8/10

Excellent

07 Oct 2024

Lawrence

The staff was pretty good and pretty helpful as far as needs. You just have to remind them to make sure the hot water is on but other then that the stay was not bad at all

Business_and_leisure Self

10/10

Exceptional

27 Sep 2024

pompella

very good everything perfect

Family

10/10

Exceptional

25 Sep 2024

Lindsey

Great staff. There was a nice selection of food to choose from. I wish the drink package was longer so you can have an alcoholic beverage at dinner.

Leisure Partner

8/10

Excellent

24 Sep 2024

JOVANKA

Everyone there was very friendly. Food was good and place was clean at all times.

Leisure Partner

10/10

Exceptional

21 Sep 2024

YINETH

It's a nice place to stay in Cartagena, near most places, and very quiet and safe.

Leisure Family

4/10

Poor

17 Sep 2024

Kareema

1st 3 days no hot water. No wash clothes, breakfast was absolutely disgusting, no ice or hard to get ice. Front desk staff pleasant

Leisure Partner

8/10

Excellent

16 Sep 2024

Darren

For the price the hotel is good and the location is great. Breakfast has a nice variety to start your day and friendly helpful staff all around. The pool area was not suitable for many persons at one time due to not enough umbrellas for protection from the sun. (1) umbrella. The pillows were very hard and stiff.

Leisure Partner

10/10

Exceptional

15 Sep 2024

Daniela

Excellent location, very spacious rooms

Leisure Family

6/10

Pleasant

12 Sep 2024

Joe

NA,

Business Partner

6/10

Pleasant

12 Sep 2024

Marvin

The big room with view are nice. The smaller rooms with no view are not so nice.

Leisure Partner

10/10

Exceptional

02 Sep 2024

John jairo

The first day there was a little hiccups with the booking but after that everything was great . Ooo if ur single and happen to find a hook up b aware that they charge for someone to go up to ur room if if they r not spending the ni

Leisure Family

10/10

Exceptional

01 Sep 2024

henry

The staff was great and very helpful. The property had everything I needed. No gym but close to running/walking path and the beach.

Leisure Self

8/10

Excellent

29 Aug 2024

Marleni

The hotel has a very nice view from the outside of the rooms, but the bed is hard as a rock and very uncomfortable. They should change all those beds. You don't sleep well.

Leisure Friends

8/10

Excellent

24 Aug 2024

David

The room that we stayed in for 5 days had a beautiful view, very spacious, and a nice shower. Staff was very nice but we did have to wait 1 hour after check in before the room was ready for us. The breakfast buffet was lack luster, I would recommend eating out if that is an option for you. A bit outdated but overall a good stay.

Leisure Partner

6/10

Pleasant

21 Aug 2024

Zoraya

Primer hotel que llegó y no tiene plancha en el cuarto con su mesa, mi esposo y yo necesitábamos una plancha urgente xq íbamos a una boda y me la prestaron 2 horas antes de la hora q teníamos que salir y estaba rota, se le salía el agua !!! Y también vimos una cucharada en el baño, no nos gustó mucho el lugar.

Leisure Partner

6/10

Pleasant

19 Aug 2024

YANIDSA

Overall 3/5 stars.

Pros: Friendly staff. Hotel is near stores and restaurants.

Cons: Rooms a little outdated. Shower is right in front of the bed. No door or wall to separated it from the sleeping area. Didn’t like that the cleaning lady would come knocking on your door to ask for money.

Leisure Friends

10/10

Exceptional

17 Aug 2024

George

Hidden gem away from the 🏝️

This was by far the most enjoyable hotel I have ever stayed at in a foreign country. The service was top-notch and the hotel was very clean. The room was superb and very spacious and don’t let me even start talking about the incredible view.

Self

2/10

Poor

14 Aug 2024

Joanny

The property is very old and many things dont work. The air conditioner, the fridge and the bathroom were in terrible conditions!!

The staff was okay. Definitely DO NOT stay if you’re looking for something comfortable.

Business Family

8/10

Excellent

14 Aug 2024

JEROME

Nice location in walking Distance to ⛱️ Beaches shopping Restaurants ect.Also close to tour pick up for Private Island tour.I went it was a nice tour for couples

Leisure

10/10

Exceptional

09 Aug 2024

Nelson Javier

I love the Gran vía hotel

4/10

Poor

08 Aug 2024

alexander

Food was really bad and very little. Is not a buffet and you can not take what you want only what they offer you .

8/10

Excellent

07 Aug 2024

Argelia

This is not an all inclusive property like we used to visit in Punta Cana o Jamaica, this is an all inclusive with limits, breakfast, lunch, an snack and dinner with unlimited selected drinks since 11 am to 6:30 pm, after that you have to pay for drinks (alcoholic or not) they have a coffee machine in the lobby and you have to pay for the coffee at anytime, it is not a complain only to letting know that you will have this inconvenient, but we have a very good week, and the staff was wonderful

Leisure Family