Name: Hotel Rilux Cartagena
Address: Carrera 3, 6-121 6 2, Cartagena De Indias, 130001, CO

6/10

Pleasant

12 Jul 2026

Lori

It was a very nice hotel. The only thing that I was very unhappy was that if you rent a room with no view, that means there’s no window at all so you’re in just four walls. I thought that should’ve been a note of not knowing no view means there’s no windows. Hairdryer there is no hairdryer you had to ask for the hairdryer at the reception to use it, AC they had to control the AC you couldn’t control in your own room but everything else was good. The breakfast was very delicious but everything else was very good. The people were helpful, but I just had those small issues. Thank you.

Family_with_children

8/10

Excellent

07 Apr 2026

Monica

Cute hotel, there is no more options for breakfast, I think there was just 3 options and not that complicated

Friends

6/10

Pleasant

27 Feb 2026

Milagros

The hotel was in a good location and very close to restaurants and shops. The bad part was that some employees who served breakfast. Employees were not polite. The room was very closed off, with no windows. The elevator required a key card to go up and down, but it almost never worked. There was no pool. There was a lot of noise in the hallways.

Self

10/10

Exceptional

23 Feb 2026

Freed-Lentz

The room was spotless. The staff were amazing.

Self

2/10

Poor

20 Feb 2026

PEYMAN

The room feels neglected, and the AC didn't cool the room. The room accessories are limited

Self

4/10

Poor

29 Dec 2025

Matt

The room had a fake window... as in there was no real window lookin out at anything.

Fridge had waters and coke - no incuded not clear it was extra

Could hear a night clubs music all night

Leisure Self

8/10

Excellent

14 Dec 2025

Luis

Not at the time.

Leisure Family

10/10

Exceptional

20 Nov 2025

Denise

Clean rooms

8/10

Excellent

08 Sep 2025

Liliana

I recommend this hotel 100%

Family friendly-very clean room-close to the beach-main street
The hotel looks like new.

Friends_and_family Family

2/10

Poor

26 Aug 2025

Paola

The front desk Jorge Perez was extremely rude and nasty, I booked this hotel for a night and did not even stay. He insisted I show him my ID multiple times. I could not believe the attitude he displayed towards me.

Leisure Friends

10/10

Exceptional

23 Aug 2025

loren

Very good

Leisure Family

10/10

Exceptional

12 Aug 2025

Susy

Everything was good

8/10

Excellent

25 Jul 2025

Melissa

The staff was amazing and location was perfect, central to everything. Breakfast was good.

Leisure Friends

10/10

Exceptional

11 May 2025

Patricia

Good price, Newer building. modern minimalistic rooms, with beautiful travertine tiles, roomy rain head shower. I’ll stay with them again.

Leisure Family

2/10

Poor

01 May 2025

Tareq

Ac wouldn’t work in the room, had to ask several times for the ac to be put to the maximum and one particular front desk agent kept playing games putting it at 23 degrees then after making a problem about it puts it to 20, when the previous agent was able to do it with no issues for my friends room. They couldn’t accommodate and couldn’t compensate for any of their wrongs.

Friends

2/10

Poor

01 May 2025

Tareq

States that there’s a jacuzzi or hot tub but you can never access or use it, it needs to be booked in advance and it’s filthy so even if you got it you wouldn’t want to use it.

Leisure Friends

2/10

Poor

01 May 2025

Tareq

No hot water for an entire day at the property, room was offered to be switched the next morning since they were fully booked. So I went a whole day and night without any hot water to shower or freshen up.

Leisure Friends

10/10

Exceptional

10 Apr 2025

Jose

:)

Leisure Family

10/10

Exceptional

28 Mar 2025

Kassandra

Love how close we were to everything. Everyone at the hotel was very hospitable. The restaurant’s food was amazing too!

Leisure Family

10/10

Exceptional

21 Feb 2025

Linda cristiane

Nice clean and on a great location. Recommend it

Leisure Self

10/10

Exceptional

30 Jan 2025

Julia

Staff was very nice and helpful! Around a lot of stores and restaurants and even down the street from a 24 hour market for convenience

Leisure Family

10/10

Exceptional

27 Jan 2025

Jessica

Great stay for great price

2/10

Poor

26 Jan 2025

shay

Not safe !
When i got out of the shower. The hotel sold the room to other person that entered the room with a new key. I was in shock !
What could happen if I wasn’t there. Someone can take your stuff and leave !
I ask compensation hotel didn’t want to give nothing. Thanks to orbitz that saved me from that horrible place.
Also. Air conditioning is real bad. Its central and maintained from the reception. You can’t control it and the room was too hot i asked to change a room because i felt too hot with no air. The other room was too cold at night and no windows at the rooms.
This hotel looks nice from the outside but real bad from inside.
Breakfast is nothing like buffet. You get 1 plate of choice and it’s not much.
I really had bad experience at this place and wouldn’t recommend anyone to stay there.
Read this review real good and choose other place and stay safe !

Business Self

8/10

Excellent

04 Jan 2025

Bernadine

We were within walking distance of restaurants, shops & the BEACH. I didn’t enjoy the breakfast so much we were told if we order pancakes couldn’t get eggs or vice versa! But next door had great menu. Nobody really spoke alot of English so have your translation ready. Overall I enjoyed it.

Leisure Family

10/10

Exceptional

29 Nov 2024

maribel

We enjoyed the breakfast and cozy room. If in town, we would book again

Leisure Family_with_children

8/10

Excellent

26 Oct 2024

Billy

Good

Business

10/10

Exceptional

25 Sep 2024

ROBERTO

The hotel is situated in a prime location, offering stunning ocean views and easy access to nearby attractions.

Leisure Family

10/10

Exceptional

08 Sep 2024

juan

Great service, not so great breakfast, but overall nice.

Friends_and_family Family

4/10

Poor

22 Aug 2024

Christopher

My recent stay at this hotel was quite average, deserving of a 3-star rating. While the location was convenient and the rooms were generally clean, there were a few issues that affected my overall experience.

One of the more frustrating aspects was the air conditioning situation. The hotel has controlled settings, meaning you don't have full control over the temperature in your room. After returning from a long day out, I found my room uncomfortably hot. It wasn’t until I called the front desk that the situation was addressed. It’s an inconvenience that could be easily avoided if guests were given control of their own room temperature.

Another issue arose at checkout when I was asked if I had taken anything from the mini-bar, despite it being completely empty when I checked in. It was a small thing, but it added to the feeling that attention to detail was lacking.

However, the most significant and unsettling experience during my stay was when new guests were mistakenly checked into my room in the middle of the night. I was already asleep when I was abruptly awoken by the sound of people entering the room. The hotel had given them keys to my room without realizing it was already occupied. This was not only inconvenient but made me feel extremely uncomfortable and unsafe.

While the hotel did apologize for this mistake, it left a lasting negative impression. For these reasons, I can only give this hotel an average rating of 3 stars. It has potential, but these issues, partic

Business_and_leisure Friends

10/10

Exceptional

04 Aug 2024

Cherlie

Very nice place for your stay.

10/10

Exceptional

21 Jul 2024

Victor

Good stay

10/10

Exceptional

04 Jul 2024

Jesus

Excellent

Business

4/10

Poor

01 May 2024

David

brand new hotel. restaurant was still under construction when i stayed. would have been an excellent stay but my room had no natural light. make sure to book a room with a street view. interior view will have you looking at a wall and feeling like you’re in a prison cell.

Leisure Self

2/10

Poor

19 Apr 2024

Verified traveler

Not ready yet

This hotel has only been open for 7 months, unfortunately we were not informed that it's actually still under construction. The construction noise was very loud. The noise is prevalent en all rooms. Also the central air conditioning for the room is not controlled in the room, you have to call reception for temperature changes. Another issue was that the lights and the ventilation for the bathroom cannot be turned off.

Partner

10/10

Exceptional

01 Apr 2024

Bukola

Very clean hotel. The staff was superb! Accommodating and friendly! Alejandro and Christian were fantastic!

Leisure Friends

8/10

Excellent

31 Mar 2024

swing

The only complaint I have is the noise early morning that the hotel staff make outside of your room. Also you can hear people from the next door doing you know what but that doesn’t last for long. If you have trouble with your Spanish or need help with anything, ask for jimmy he takes good care of you.

Leisure Self

6/10

Pleasant

23 Mar 2024

Alexander

The property was fully renovated. On Thursday and Friday there was active construction, taking place in the hotel, which disturbed my sleep even after notifying the front desk I was not aware of active renovations, taking place on Expedia.

Leisure Self

6/10

Pleasant

11 Feb 2024

Tomasz

Good points: iron availabilite with no extra charge, large rooms and safe box in the room.
Bad points: no hot water for first 10 minutes, very basic breakfast ( slice of watermelon and slice papaya or omelette) with small portions; airconditon controlled by reception only (you need to call to change the temperature).

Self

8/10

Excellent

28 Jan 2024

Juan

No habia agua caliente, la ducha estaba tapada y a pesar de reportarlo no se hizo nada.

Leisure Self

10/10

Exceptional

19 Jan 2024

Trenee

This was a great stay for the price. It was very clean, up to date, and in a walkable area. Close to beaches, 6 min ride to wall city and cruise port. It's next to grocery store. Only thing staff didn't tell me the drinks in the fridge wasn't free. 😂
(Guess I'm used to all-inclusive when I do beaches)

2/10

Poor

12 Jan 2024

Victor

Hotel is clean and new. Rooms and bathrooms are nice. Great place to stay unless you need to sleep. No sleep possible most nights. Incredibly loud music and earth shattering beats most nights until 4am. Luckily for us, Sat night, beats were dropping hard until 6:30am. The windows stopped shaking as the sun rose up.

Leisure Friends

10/10

Exceptional

10 Jan 2024

Michael

The hotel staff has been very attentive and respectful of the guests. It’s been a pleasure to stay at RILUX.

Leisure Family

6/10

Pleasant

28 Nov 2023

Michael

It was a nice hotel but without a pool, without having a restaurant for meals other than breakfast, no iron, no laundry service and the shower was cold but we still had good experience but there is room for improvement

Leisure Self

10/10

Exceptional

23 Nov 2023

Alberto

The staff was very friendly. Breakfast was really good. It’s very accessible to all attractions, most taxis are only $3 fares to most attractions in the walled city. Really enjoyed staying there.

Leisure

10/10

Exceptional

20 Nov 2023

Christopher

Excellent

6/10

Pleasant

10 Nov 2023

Wendy

No tiene picina

8/10

Excellent

18 Oct 2023

Luis B.

Great staff! Very talkative and kind.

Leisure Self

4/10

Poor

12 Oct 2023

Hasan

It is a clean hotel and friendly staff beside a few small issues. Brand new hotel. There is no hair dryer, no A/C remote and not working TV, no handsoap. Breakfast is ok not buffet. neighborhood is not quiet safe walking on street. They are always trying to sell you something.

Leisure Family

4/10

Poor

12 Oct 2023

Hasan

It is a clean hotel and friendly staff beside a few small issues. Brand new hotel. There is no hair dryer, no A/C remote and not working TV, no handsoap. Breakfast is ok not buffet. neighborhood is not quiet safe walking on street. They are always trying to sell you something.

Leisure Family

10/10

Exceptional

07 Oct 2023

Llidarty

Convenient to everything.
Awesome customer service!

Leisure Family

2/10

Poor

30 Sep 2023

Serghio

At first, I was excited cause the hotel opened about a month ago,but the first morning was woken up at 6am because they were doing construction.Which goes on all day,the hallways are dirty with dusts from the construction and the smell of paint is EVERYWHERE.The hotel only serves breakfast,nothing else.No room service,not even water.The amenities are, well there are none, and aside for 2 tiny bottles of soap and a tiny bar of soap you get nothing. The second day I was woken up again by construction at 7am. The water went out several times during my 2 day stay too! My driver was late picking me up because of protests along the way and the hotel wouldn’t grant me a late check out. Had to book a whole new day so that I could check out at 2pm instead of 12pm. I wouldn’t recommend this hotel to my worse enemy. Maybe it’ll change once construction is finished but for now I’d suggest you stay away. They can’t even keep the water running.

*** Update ***

Since someone from the property decided to have the audacity to reply to my review and say I didn’t call to request a late check out. I suggest you look at your cellphone ( Oh yeah, that’s right! I forgot…This hotel does not, I repeat DOES NOT have phones.They use WhatsApp. Which they don’t answer 9/10 times.I had to call 8 times (Backed by screenshots that I can provide if you’d like) just to talk to someone about the construction noise at 7am.Her excuse?She was on the other line, I guess she’s never heard of calling people back?

Leisure Friends

4/10

Poor

29 Sep 2023

Serghio

At first, I was excited cause the hotel opened about a month ago, but the first morning was woken up at 6am because they were doing construction. Which goes on all day, the hallways are dirty with dusts from the construction and the smell of paint is EVERYWHERE. The hotel only serves breakfast, nothing else. No room service, not even water. The amenities are, well there are none, and aside for 2 tiny bottles of soap and a tiny bar of soap you get nothing. The second day I was woken up again by construction at 7am. The water went out several times during my 2 day stay too! My driver was late picking me up because of protests along the way and the hotel wouldn’t grant me a late check out. Had to book a whole new day so that I could check out at 2pm instead of 12pm. I wouldn’t recommend this hotel to my worse enemy. Maybe it’ll change once construction is finished but for now I’d suggest you stay away. They can’t even keep the water running.

Leisure Friends

8/10

Excellent

27 Sep 2023

Serghio

This hotel has good potential. But it’s not finished yet. No pool, no gym, but it will definitely be really nice when finished.

Leisure Family

6/10

Pleasant

22 Sep 2023

Audie

The service is not good enough

10/10

Exceptional

17 Sep 2023

Ricardo

Brand new place so everything is nice. No luxury, but all you need, comfortable beds, ample shower space, good hot water/cold control. Toilet pressure could be higher. Good breakfast. I wonder if when it starts getting more people if a buffet will be faster and more convenient. For now is fast enough. Service experience was pretty good. Hope it stays like that. They could have more international channels such as news in English. AC is not controlled by you in the room but it was decent. Ask for a second room key so you can keep the room cool because if you remove the key the AC turns off.

8/10

Excellent

10 Sep 2023

Raynard T

Decent place, tough if you speak English and not much Spanish. Also make sure to ask for extra towels and hand rags

Leisure Friends

8/10

Excellent

06 Sep 2023

Sharif

New hotel, good customer service. Its in a walking distance from the Bocagrande beach.

Leisure Friends

8/10

Excellent

21 Jun 2026

andres e

En general todo bien 5 estrellas, solamente una persona no me hizo mi estadía cómoda. La recepcionista.
Si volvería, pero no le solicitaría nada a la recepcionista.

Friends_and_family Family

4/10

Poor

24 Feb 2026

Magdalena

Zimmer mit Fensterimitat und Blick auf eine Wand!

2/10

Poor

20 Feb 2026

Patricia

Assim que entramos no quarto sentimos um cheiro forte e terrível de mofo. Não tem janela para ventilar, o teto do banheiro e a parede proximo da saida do ar condicionado estava cheio de mofo. O cheiro era tão ruim que não conseguimos ficar no quarto, ficamos o tempo todo no corredor tentando resolver a situação. Falamos com a recepção que nos ofereceu outro quarto, mas ao verificar estava nas mesmas condições, e falaram que nenhum quarto do hotel tem janelas com ventilação, aliás percebi que o corredor do outro quarto tinha mofo nas paredes também. É um lugar insalubre, não tinha condições de ficar, após muita conversa com o suporte da plataforma me reembolsaram e na mesma noite fui para outro hotel.

Partner

8/10

Excellent

19 Feb 2026

Maikel

Prima verblijf! Kwam alleen zo nu en dan een vreemd geluid uit de airco. Maar verder alles prima!

Self

10/10

Exceptional

26 Dec 2025

EDUARDO

Solo pondría mayores opciones de alimentos en el menú del desayuno. Lo demás muy bien.

Friends_and_family Friends

10/10

Exceptional

18 Dec 2025

Hannia

Todo súper bien, el lugar súper limpio y comodo

Leisure Friends

10/10

Exceptional

08 Dec 2025

Henry

Buen

10/10

Exceptional

02 Dec 2025

Otávio

Quarto impecável, ótimo atendimento

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Luis Alfonso

Muy agradable y limpio

Business

10/10

Exceptional

21 Nov 2025

Enivania

Incrível, tudo perfeito!

8/10

Excellent

16 Nov 2025

Fredy

La habitación debería de tener la opción que los clientes controlen la temperatura de la habitación ya que hace una mejor experiencia y también que la ventana se pueda abrir eso le daría un toque plus al hotel.

Leisure Partner

8/10

Excellent

02 Nov 2025

Viviana

Muy buena atención, el desayuno muy bueno y muy buena ubicación…

10/10

Exceptional

21 Sep 2025

Wandy Agustina

Excelente

Leisure Partner

10/10

Exceptional

09 Sep 2025

Margarita

Bueno me gustó

8/10

Excellent

18 Aug 2025

engels

Todo estuvo exelente con el hotel , su personal , la ubicación todo genial , no me gustó que me cobraron el agua de la nevera de la habitación, hubiera preferido que me cobraran un poco más cuando reserve y no tener un contratiempo al final por dos botellas de aguas.

Después todo exelente si vuelvo a Cartagena lo reservaría nueva mente .

10/10

Exceptional

15 Aug 2025

Paulina

Muy bien ubicado, el checkin fue super rapido, ya tenian todo en orden. El cuarto súper bonito y limpio, la comida rica y el restaurante limpio y super atentas las chicas. Muy recomendable!

6/10

Pleasant

07 Jul 2025

ANGELICA

Falta de controle de Ar condicionados nos quartos

Razoável, o inconveniente maior era a falta de controle do ar condicionado no quarto, era centralizado na recepção e os funcionario (homens), principalmente um de tranças, nao eram cortez as solicitações de ligar ou desligar. As moças eram excelentes. O café era mto controlado, nem tudo era possivel pedir quando ja se havia solicitado uma opção.

Friends_and_family Family

8/10

Excellent

26 Jun 2025

Julieta

No me gustó que no tiene gimnasio

Leisure Family