Name: Cartagena Plaza
Address: Cra 1a No.6-154 Bocagrande, 18 1, Cartagena, 130001, CO

Cartagena Plaza

Cartagena · Colombia

Cra 1a No.6-154 Bocagrande, 18 1View location

100 reviews shown

2/10

Poor

19 Jul 2026

YENY SELENA ARITA

Pague un paquete todo incluido y solo me

8/10

Excellent

02 Jul 2026

Luis O

Service at the restaurant ok ,i have to serve my own coffee ,only 1 person cooking the omelets ,friendly staff

Family

10/10

Exceptional

30 Jun 2026

Fredy

Nos gustó mucho, solo en restaurante habia muy poco personal para servir café y limpiar mesas, la comida se acababa muy rápido en el bufete.

Partner

10/10

Exceptional

23 Jun 2026

Rosalía Kathy

My son and I recently stayed here, and we absolutely had a ball! From the moment we arrived, the staff was incredibly friendly and went out of their way to be helpful.

A few highlights from our trip:

Great Dining: We really enjoyed the variety of the dining options available. We also upgraded to the executive suite.

Perfect Location: Having the beach just steps away was incredibly convenient and beautiful. Surprisingly, we did not experience a lot of sellers on the beach as previous.

Nighttime Fun: The little onsite disco club was awesome nd added a great touch of fun to our evenings.

It truly was a delight from start to finish. If you are planning a trip, I highly recommend the Hotel Cartagena Plaza!

10/10

Exceptional

08 Jun 2026

Jorge

Attention with checking is 3pm if arrive before nothing included

Family_with_children

10/10

Exceptional

06 Jun 2026

ANGEL

Very good

Self

6/10

Pleasant

26 May 2026

Jaime

Even though it is a big hotel across the beach, the property feels old and under-maintained. The elevators make metal sounds when arriving at your floor, the rooms are spacious but outdated, they have multiple wifi networks, most of them don’t work, and the few that work are limited. I believe that there are better options at this price range.

Partner

10/10

Exceptional

03 May 2026

Luis Roberto

Muy buena atención además tienen un servicio de doctores si los necesitas lo llaman sin costo alguno el cual fue usado en mi , mi tercera estancia en este hotel y continuaré usándolo

Partner

2/10

Poor

20 Apr 2026

Juan

Was the most terrifying experience of my life, the hotel looks so abandoned (no maintenance) The rooms smells so bad, The pillows smelled bad and were stained. As soon as we arrived and realized that the hotel was that bad, we immediately canceled the reservation and we moved to another hotel.

Family_with_children

10/10

Exceptional

02 Mar 2026

Ronald

Excellent location very nice hotel very clean
Had one small issue but Andres the front seat manager was excellent he resolved my minor billing issue thanks Andres 👍👍👍👍

6/10

Pleasant

20 Feb 2026

Shari

The room was nice and clean everything ran off a voice commands which didn't always work the TV didn't work either. Asked front desk several time to come and fix, but that never happened. The hotel had 4 elevators, 3 of which worked. you had to wait to go up or down because they were always full. No activities at the hotel at all. Pool was small and loaded with local people who stayed there and we could not even get a seat. No place to sit outside the hotel to relax and hang out. No benches anywhere outside. The buffet was jammed packed and completely crazy. The two restaurants for the preferred club were perfect. Staff and food were exceptional. The hotel was older but in good condition. The beach across the street you could not access due to the rocks, no sand. I think Columbia is a beautiful country and the people are lovely. But would not choose that hotel again.

Partner

8/10

Excellent

26 Jan 2026

todd

Courteous staff. Buffett very good

10/10

Exceptional

21 Jan 2026

Juan Pablo

El hotel muy bien ubicado la comida es buena

Leisure Family

2/10

Poor

20 Jan 2026

ralph

Where to start.....ignore the pictures you are not that close to the beach. All inclusive is a waste of your money as you are severely limited to what you may have. The staff for the most part are pleasant however absolutely no communication between them. One person says you can do one thing and then the other says no. It is very family driven and not sure why it showed up when I used adults only filter. I was talked into upgrading my all inclusive package to fit my requests.......they did not. Also I was quoted one price which was not so bad. After reviewing my credit card I was not charged the $121 and cents I was charged $709. They claim language barrier yet show me on their phone. I speak Spanish semi well enough to understand. And after all this going to check out they charged me for 6 beers I did not have. However they were the beers I wanted. My credit card company is handling this experience currently since Expedia themselves were absolutely no help from day one when I called and wasted my vacation time to get some help.

Leisure Friends

6/10

Pleasant

04 Jan 2026

Waldemar

EL HOTEL SE ENCUENTRA FRENTE A UNA PLAYA PUBLICA, LA CUAL ESTA FEA, SUCIA Y MUCHA GENTE. AL SALIR MUCHA GENTE PIDIENDO DINERO OFRECIENDO SERVICIOS O VENDER, CASI UNO NO PUEDE CAMINAR TRANQUILO. LA COMIDA DEL HOTEL NO FUE MUY BUENA. LAS CAMAS INCOMODAS Y DURAS. EL SERVICIO A PESAR DE QUE NO FUEN MALO LOS EMPLEADOS PUEDEN SER MAS AMABLES Y SIMPATICOS CON LOS HUESPEDES.

Friends_and_family Family

2/10

Poor

29 Dec 2025

Monica

The worst hotel I have ever stayed at.
When we arrived at Cartagena Plaza Hotel, we were shocked to find out that one of our rooms had been canceled without any prior notice, despite having a confirmed reservation. The so-called solution they offered was completely unreasonable: to accommodate two additional people, they wanted to charge USD 1,100, while the original room cost USD 685. An outrageous and unjustified price.

The customer service was poor, unhelpful, and unprofessional. The hotel is extremely overcrowded, making it impossible to enjoy any of the facilities. This hotel does not deserve a 4-star rating at all — not even half a star.

The experience was so bad that we checked out the very next day, and to make matters worse, they refused to refund the week that had already been paid.
A terrible experience from start to finish. I would not recommend this hotel under any circumstances.

Leisure Family_with_children

10/10

Exceptional

04 Nov 2025

Cory

The hotel is at an excellent area facing the beach from one side and the skyline view from the other. Staff are exceptionally friendly. Rooms are clean with comfortable beds. You can walk and find restaurants, shopping center and pharmacies. Overall, i recommended for families as well as individuals.

Leisure Friends

4/10

Poor

16 Aug 2025

Ivania

I choose this hotel because Is rated 5 stars ,but it doesn't even reach 4 . Almirante Cartagena Is rated 5 stars and is a really good and nice place . Defenily 5 stars .

Leisure Self

8/10

Excellent

10 Aug 2025

George Silva

It’s an old hotel, so my expectations were not high for the property. The building met those expectations. Staff is good. Food at the buffet was good. The bed was comfortable and the room was kept clean. One of the elevators was not working. Spent too much time waiting for elevators and they were usually packed. The location was close to the old town center.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Escarlet

I like the hotel the pool is a little small but overall good

Friends_and_family Family

4/10

Poor

19 Jun 2025

Delia

I want to share my experience to help other travelers make informed decisions. On Expedia’s website, the hotel advertises beach umbrellas, in-room minibars, and an “all-inclusive” plan with access to two restaurants plus the buffet. However, this is misleading:

Beach umbrellas and chairs are not included – you have to pay extra.

The “minibar” is just an empty fridge – it doesn’t contain anything.

The all-inclusive plan only covers the buffet. The other two restaurants require additional payment.

So in reality, this hotel is not truly all-inclusive. I find this very misleading and disappointing.

On a positive note, I want to highlight that the staff was excellent – very kind and attentive throughout our stay.

I hope this helps other travelers and that Expedia reviews this listing to ensure it reflects the actual services offered.

Leisure Friends

4/10

Poor

14 Jun 2025

Jisell

No good

Leisure Family_with_children

10/10

Exceptional

12 May 2025

Tawana

Really enjoyed my stay

Leisure Friends

10/10

Exceptional

07 May 2025

Vitaliy

Hotel Cartagena Plaza was one of the fewest all inclusive hotels in the city of Cartagena. And I gotta say it didn’t disappoint. Food, hospitality and overall service was exceptional.

Leisure Friends

10/10

Exceptional

22 Apr 2025

Roberto

I didn't like the service in the most visited restaurant of the hotel. They don't provide enough amount of food.

Leisure Partner

8/10

Excellent

24 Feb 2025

Maria C

Good location easy check in & out

Leisure Partner

10/10

Exceptional

15 Jan 2025

Rosalía Kathy

The staff at the Hotel Cartagena Plaza exceeded all expectations! They were incredibly friendly, attentive, and always willing to help. They even went above and beyond to organize a surprise birthday dinner for my son, which made our stay truly unforgettable. Absolutely 5 stars!

Leisure Family

10/10

Exceptional

11 Jan 2025

Gustavo

Leisure Partner

4/10

Poor

30 Dec 2024

John Freddy

Pictures can lie

Not a so good stay....value for money is not there....the Rooms need un UPGRADE URGENTLY they are TOTALLY OUTDATED, bathrooms with mold. Food is just okay and the drinks, when you have the all inclusive package, are Not premium. The personnel service was very good and kind enough to let us change/try three (3) rooms, but once again, the premises are not comfortable and the pictures on the website are deceiving. Bottom line is that the Hotel is NOT well maintained and outdated...

Partner

8/10

Excellent

06 Dec 2024

jasvinder

Maintenance

Good experience all around
asked for my air-condition to be checked they never bothered

Friends_and_family Friends

6/10

Pleasant

20 Oct 2024

Gloria Ximena

Aire acondicionado no funcionaba bien
Ascensores muy lentos

10/10

Exceptional

13 Oct 2024

Lyzina

The bellboys and butlers were great, especially Jaun, Cesar, and Andres!

Leisure

10/10

Exceptional

05 Oct 2024

Hernan Domingo

Beautiful

10/10

Exceptional

05 Oct 2024

Rene

Beautiful

Leisure Family

8/10

Excellent

22 Sep 2024

Jose Miguel Gonzalez

10/10

Exceptional

09 Sep 2024

Martin Fernandez

I like everything about the property the personality of the employees the service I will come back again

Leisure

6/10

Pleasant

06 Aug 2024

Maria

Air Conditioning Issues

The air conditioning unit in my room was extremely loud and did not cool the room properly. Instead of providing cool air, it emitted humid air, making the room quite uncomfortable. Additionally, I noticed that the air conditioning in the lobby and dining room was not functioning during lunchtime on the day of my arrival, which added to the discomfort.

Friends_and_family Family

8/10

Excellent

14 Jul 2024

Michael

Only complaint is AC did not work very good...sweated all night first night. They brought me a floor fan which helped.

Leisure Self

6/10

Pleasant

01 Jul 2024

ANA

I LIKE THE LOCATION OF THE HOTEL. I DID NOT LIKE THE ALCOHOLIC DRINKS THEY SERVED. THEY DID NOT HAVE ALCOHOOL, EXCEPT FOR THE WINE.

Leisure Family

4/10

Poor

23 Jun 2024

Isha

The building need update. During my stay they was no air conditioner. They had stand up fan in everyroom. At night the heat was horrible. The staff were great. But my stay wasn't what I imagine. I would give my experience a 1star.

Family

10/10

Exceptional

10 Jun 2024

Ayded

Staff was nice and hotel was always maintained clean.

10/10

Exceptional

03 Jun 2024

MARLENE

everything was nice.

Leisure Family

10/10

Exceptional

13 May 2024

Martha

this property is an all inclusive. its a great choice. be preprared it can get quite hot. AC does not cool great.

Leisure Friends

10/10

Exceptional

05 May 2024

Roberto

We had all inclusive, with special Mediterranean restaurant, the breakfast was served in special room….. in general……great service

Leisure Partner

8/10

Excellent

28 Apr 2024

Chris

Not a lot of people speaking English. People save sun chairs and never use them. Spa was fantastic

Leisure Self

6/10

Pleasant

03 Apr 2024

Hipolito

Old hotel, room picture look a new but very used rooms need update.

Leisure Family

8/10

Excellent

30 Mar 2024

Shalanyuy Ayeh

I had the pleasure of staying at this hotel with my close friend. Cesar and Alfredo made the stay very pleasant and welcoming and I appreciate them. The room cleaning was excellent however I feel like they went through my belongings but I do not know for sure. The food was pretty nasty but the drinks and fruits offered were delicious. For the price you pay I guess that is expected. The rooms were nice and not a catfish and it was very easy and affordable to call cabs directly to and from the hotel.

Leisure Friends

10/10

Exceptional

03 Mar 2024

Stateson

Well located. Good price for what we get. The staff is excellent. We stayed 12 days and were very happy with every thing.

Leisure Partner

4/10

Poor

11 Feb 2024

Monica

Terrible WiFi. Had to use the lobby for WiFi - manager didn’t seem to care

Leisure

6/10

Pleasant

10 Feb 2024

Chanda

Overall its a nice place.

Pros: clean, secure, across from the beach, close to shops and 10 minutes from the major sites.

Cons: not a lot of food options. Paid for all inclusive it only included buffet option. As a plant based pescatarian most choices had diary and meat so I had to pay to eat at other places. There was construction happening all day and loud music mid day to late night so it was hard to rest and work remotely.

Leisure Self

10/10

Exceptional

17 Jan 2024

John Jairo

Staff was amazing

Leisure Partner

2/10

Poor

31 Dec 2023

Luis

The hotel have everything. But nothing work properly. Breakfast. Gym etc.

Leisure Partner

10/10

Exceptional

29 Dec 2023

hasib

The good:
- service staff
- VIP rooms cleaned well with free minibar refills, and beach towels refills, modern power control, fan, Netflix etc.
- beautiful room despite some visible aesthetic damage here and there
- close proximity to beach & stores/restaurants
- free breakfast butlers lounge area

Negatives:
- by some standards general areas surrounding hotel could be considered run down but this would apply to the entire town
- rooftop pool is small in size and pretty full. Rooftop views not good as screen blocks your view
- free breakfast was mediocre not enough meat-free options

Overall 5/5

Leisure Partner

10/10

Exceptional

14 Dec 2023

Marvin

I like the attention the service ..

Leisure Family

6/10

Pleasant

04 Dec 2023

Alvaro

Towels an linen low condition, very noisy AC, 18 floor pool needed cleaning, building entrance and so rounding areas blocked and un-walkable, closing the billvery time consuming

8/10

Excellent

16 Nov 2023

Romy

Staff was wonderful

8/10

Excellent

23 Oct 2023

Eyanira

Overall the property in very good conditions and the staff was very kind

Leisure Family

6/10

Pleasant

02 Oct 2023

David

Overall, its good for its value. Food needs more variety, AC in rooms are terrible. Natives also by the door to acost you as soon as you step out. Front door security does nothing in that regard.

Leisure Family

4/10

Poor

07 Sep 2023

Ivan

La comida nos alcanzaba si llegaba en el segundo turno, eso pasaba en el desayuno y en la comida , mi habitación era vip y me tuvieron que cambiar por el aire no funcionaba , en la segunda habitación tuve que tener aparte un ventilador , el bar dos dias las botellas vacía, el staff del hotel amable pero la piscina no está nada agradable no tiene comodidad yo no lo recomiendo para nada y de hecho llegue enferma del estómago

Leisure Family

10/10

Exceptional

02 Sep 2023

Adelaida

10/10

Exceptional

26 Aug 2023

lisandra

The location is bar none. Across from a great beach, right by the hop on hop off juan valdez stop. The building is very nice and clean. The rooms are spacious and comfortable. I bought the all inclusive and the food was great. The pool is clean and right by the snacks and drinks. The ride to the pier/ downtown is 12000 or 5usd right from the hotel taxi depot. Right behind the hotel is a highly walkable thoroughfare with shops and restaurants.

Leisure Family

4/10

Poor

07 Aug 2023

Rachel

I stayed here with one of my girlfriends for a week. The hotel itself was fine. Rooms were good enough and the location was good (across from the beach and a $2 uber to the downtown area where we spent most of our time. What was extremely unacceptable was the behaviour of the hotel staff. They were so CREEPY and made my friend and I very uncomfortable. One of the men obsessively texted and called me on whatsapp - I did not give him my number so he must have got it from the hotel information. Another staff member called into the hotel room at 3am asking if my friend wanted company. We would avoid certain areas of the hotel so we wouldn’t have to see these people. No where else during our trip did we feel this uncomfortable as young women. Extremely upset that this happened. We didn’t want to complain either because the guy that called into our room seemed like the night manager so we didn’t know who to go to. Don’t stay here unless you have a guy with you.

Leisure Friends

8/10

Excellent

26 Jul 2023

Osvaldo

Nice hotel. Very good restorante

10/10

Exceptional

22 Jul 2023

Luis Erasmo

The beach at the doors. Excellent
Walking at night / safe

Leisure Family

8/10

Excellent

04 Jul 2023

Michael

Thanks!

Leisure Self

6/10

Pleasant

02 Jul 2023

Ronald

Rating would be higher if not for poor AC

The hotel was nice and you get what you pay for with the all inclusive. I did like breakfast and lunch but I was never impressed with there lunch selections . Th A/C I’m my room was bad , it only got my room cool enough to be tolerable . But definitely not cool . I brought it to the hotel staff attention a number of times but I will have to assume that’s how there AC’s work . I did enjoy a few nights at there disco and it was fun and the staff was friendly . The entire staff that worked in the kitchen was great . My rating would absolutely be a lot higher if it was not for the AC

Friends_and_family Friends

8/10

Excellent

26 Jun 2023

karrie leann

The property was nice and the staff were friendly. Very few staff spoke English but were willing to figure it out with google translate or finding a staff that spoke English. Beach was closed by Tourism Police at 6pm every night. We were there during a heat wave and our air conditioner didn't work so they were happy to move us room and get us a fan. Be careful of the tour guys right outside the hotel. If is better behind hotel at Citysight Seeing Tours. Reasonable prices that didn't go up if you weren't Spanish speaking. Make sure you confirm taxi price before leaving the hotel.

Leisure Partner

6/10

Pleasant

08 Jun 2023

Hernando

Place is Ok... if you smoke... don't go there, they treat you like you have a disease...only one smoking area outside the hotel in a corner super dirty and all sales people harass you... Also, their elevators are a completed joke prepare to take 10 to 15 minutes before you get to your room or the lobby (It will take you to every single floor) As a smoker I will never go to this place again.

Leisure Partner

10/10

Exceptional

22 May 2023

LOURDES

Excelente ubicación, cerca de restaurantes, centro comercial y tiendas

Leisure Friends

10/10

Exceptional

13 May 2023

eddy

Excellent customer service, good food and excellent location

Leisure Partner

4/10

Poor

09 May 2023

Jeremiah

Staff was rude
Pan handlers were relentless

Leisure Family

2/10

Poor

19 Apr 2023

Vesna

Property is very noise, dirty, customer service is very bad, rude, don't speak English......

Vesna

Leisure Friends

6/10

Pleasant

24 Feb 2023

Hiva

I liked it because it was quite clean, staff was super friendly. The way that treat your guest is horrible, my best friend’s family was in Cartagena and they came over to say hi and drink something but a supervisor immediately ordered a security guy to hold the elevator. He stated that they dont accept visitors because of security reasons but if i pay fee per visitor it wouldnt be an issue.

6/10

Pleasant

14 Feb 2023

Alice

The furniture and facilities are very outdated. The staff is very friendly, food in the buffet is good. The pool area is always crowded and is not as pretty as it seems in the pictures. The rooms air conditioners don’t work well.

However, the location is great and there are a lot of shopping places and restaurants walking distance. Taxis are always available downstairs too, and they are very cheap. Beach os across the street and is beautiful, just have to be aware of the people trying to sell you products as they are very insistent.

Leisure Friends

8/10

Excellent

04 Feb 2023

Ciara

We enjoyed our stay. Staff were not the easiest to communicate with because a lot have very little English. However, room was great, managers are helpful and the food was good!

Leisure Partner

6/10

Pleasant

19 Jan 2023

Tomas

Registration was very slow, but the food was excellent and staff at the restaurant as Jair was very diligent , courteous and professional

Leisure Family

10/10

Exceptional

02 Jan 2023

Verified traveler

Liked it, recommended.

Staff very friendly, helpful and professional.
Of course it did not hurt that my wife speaks Spanish.
There was always someone at the desk that spoke English.
Room was clean, comfortable and appeared to have been updated recently.
Very good housekeeping.

Partner

10/10

Exceptional

02 Jan 2023

Verified traveler

Great 4 Night Stay

Friendly staff and very well organized Check In. The food was Excellent and the All Inclusive plan is a great choice which will you save you money on Food expenses.

Partner

8/10

Excellent

30 Dec 2022

Gary

The property has a good location, customer is very good, food was good and cleanliness good. However, we had trouble with rooms and move twice, first room the there was a water leak in the bathroom, second room the air conditioner was not working, and the third room the TV would not change to English.

Outside at the beach the vendors are aggressive and annoying not a relaxing place if you want peace and quiet.

Leisure Partner

8/10

Excellent

03 Dec 2022

Eliza

Not speaking language, staff were very helpful. If looking for beach vacation, not a great choice. Food was great service was great, ppl very friendly.

Leisure Friends

8/10

Excellent

28 Oct 2022

Vanelly

Me gusto todo, el hotel es grande y comodo.
Lo que no me gusto fue el acedio de tantos vendedores ambulantes.

Business_and_leisure Partner

6/10

Pleasant

13 Aug 2022

Cesar A

Property well maintance.

Leisure Family

2/10

Poor

25 Jul 2022

Jessica S

AVOID THIS HOTEL! Lobby is dirty with unkept toilets. Front desk is snappy and raises their voice at you. THEY DONT ANSWER THE PHONE and not family friendly.
Manger for reception won’t even step out to speak with you when THEY make a mistake

Leisure Family

10/10

Exceptional

16 Jun 2022

cristina

Loved staying here

Leisure Family

10/10

Exceptional

16 Jun 2022

cristina

Loved staying here

Leisure Family

10/10

Exceptional

30 May 2022

Beverly Santos

Our room was on the 10th floor and all the staff there were super friendly,especially Mayordomo and Andres. They were very helpful and accommodating.

Leisure Family

10/10

Exceptional

30 Apr 2022

Juan F

Everything is there

4/10

Poor

28 Apr 2022

Juan Carlos

I hated the fact that you could only spend a limited time at the rooftop pool

Leisure Self

8/10

Excellent

27 Feb 2022

Jesus Decastro

It was across the beach and walking distance to shop and food I would go back again staff is excellent

Leisure Self

2/10

Poor

09 Feb 2022

Naim

nothing

8/10

Excellent

04 Feb 2022

Bladimir

Its ok

Leisure Partner

8/10

Excellent

21 Jan 2022

Mickey

The hotel is a 4 star hotel , but the staff lacks 4 star service, only a few staff members speak any English, I understand that it’s a another county , but staff dealing with tourists should have some English speakers on staff , we where in the vip room which really did not give us any benefits, so if you are planning on staying here not worth the money for vip rooms , the rooms are small and other then front desk clerk which they call a butler not worth the money , the breakfast was ok there is no special area for vips , there are choices for breakfast but the staff can not handle the volume,

Leisure Partner

2/10

Poor

08 Jan 2022

Dominika

This hotel is absolutely horrible. The staff is rude and not nice at all. The hotel reminds me of communist easter europe. Dirty. Filthy. We had to pay an extra $150 for two kids staying in our room without extra towel or bed.
Stay away. Pay an extra $50 and stay at Hilton.
This place is garbage.

Leisure Family_with_children

6/10

Pleasant

02 Jan 2022

Nelson

Needs more activities .
The food is not good

8/10

Excellent

31 Dec 2021

Lee

There are plenty of stores and restaurants to walk to around the hotel. The beach is ok but expect to be approached by people trying to sell you things constantly and they can be very pushy. The hotel had a good, quick breakfast and there are always taxis around if you want to go to the old city for the day.

Leisure Partner

10/10

Exceptional

12 Dec 2021

Ricardo Luis

Very nice room service

Leisure Friends

8/10

Excellent

12 Dec 2021

Peter

Food ok

Leisure Family

4/10

Poor

01 Dec 2021

Alexander Torres

Servicio deficiente. Tienen muy poco personal. Si por la comida es, no recomiendo ir por mas de 2 días pues repiten el menú con demasiado frecuencia, créanme se lo dice alguien que duro 5 noches, 6 días. Es tan patético el hotel que hasta el uso de la piscina debes reservarlo. El personal de servicio del restaurante es desatento, pides algo hasta 3 veces y te ignoran. En más de una ocasión cosas tan elementales como la cubertería o servilletas tenia uno que pararse a buscarla. Es ridiculo ver cómo una línea de 15 clientes ven solo 1 o 2 personas te sirven 8 variedades del buffet, caramba al menos tengan 1 servidor cada dos platos. Por cierto deben arreglar la puerta automática con rampa de la entrada, está diseñada para abrir con el tacto y da pena que ellos la abren con asistencia de una seguridad si es que alguien nota que debes usarla. No tienen room service, y es ridículo que si uno mismo quiere llevarle comida a su acompañante de habitación del buffet haya casi que rogarle al capitán de servicio, como si la comida que se pago con el alojamiento es regalado. Todo eso sin contar que el checki-in te te llevan de mano a un cuarto piso a un salon de actividades porque no tienen una logística para atenderte en en lobby cuando tienen alta ocupación. DEFINITIVAMENTE MAL HOTEL, MAL SERVICIO, NO VOLVERÍA Y NO LO RECOMIENDO.

Leisure Family_with_children

10/10

Exceptional

28 Oct 2021

JAIRO ALONSO

It was great

Leisure Family

8/10

Excellent

07 Sep 2021

Wenceslao A

Personnel service is good