Name: Hotel Cartagena Dubai
Address: Cra 1 No. 9-82, 9-82, Cartagena, 130001, CO

Hotel Cartagena Dubai

Cartagena · Colombia

Cra 1 No. 9-82, 9-82View location

100 reviews shown

2/10

Poor

26 Jul 2026

Gabriel

Horrible! I’ve stayed at hundreds hotels around the world.. the staff is very slow, the room
Took like 45 mins to be ready.

The keys to enter was never working I had to go downstairs 6 times!!!! Very bad experience

Hotel staff send me to wrong room, and I almost got into I fight with someone in the wrong room because I thought he was a crook.

It says Dubai and it has India picture. Runned down hotel, for 176 not worth it.. the view is nice but the glass to see beach all dirty

6/10

Pleasant

16 Jul 2026

Adner

The staff made our stay even better. They were consistently helpful, welcoming, and accommodating, always willing to answer questions and assist with anything we needed. Their friendly attitude made us feel comfortable from the moment we arrived.
If you're planning a stay here, don't hesitate to reach out to the staff if you need recommendations or assistance—they're happy to help. Their excellent service really adds to the overall experience, and I would gladly stay here again.

Partner

4/10

Poor

13 Jul 2026

Virginia

El hotel en su totalidad nesesita ser remodelado, porque las instalaciones son muy viejas. El teléfono de la habitación nunca funcionó lo reporte en el lobby y la semana que estube hospedada nunca lo repararon. El personal del restaurante debe ser amable especialmente las personas que están limpiando las mesas son muy déspotas te contestan de mala manera. En la comida debe haber más variación. Pero la ubicación es buena frente ala playa.

Family_with_children

2/10

Poor

10 Jun 2026

Rosa Ana

Had a bad experience. Water leaking in my room, room got flooded and super small. Wouldnt reccomend.

Partner

2/10

Poor

05 Jun 2026

Brandon

Los controles no funcionaron , lo que venden en redes sociales y en internet no es lo que llegas a optener

Partner

2/10

Poor

26 May 2026

Eduardo

Las chicas de front desk muy amables, las de limpieza hacen lo que pueden, no me gusto las condiciones del hotel, se filtra cuando llueve, el internet malísimo, se fue el agua todo un día, en desayuno no es de un hotel 4 estrellas, adquiri una gastroenteritis, nunca ponen queso, en mi habitación la llave del lavamanos suelta, los ductos del aire acondicionado llenos de hongos, no hay plancha, el secador de pelo el peor, se ve que hay 0 mantenimiento, y los arreglos muy chapuceros.

Partner

8/10

Excellent

22 Mar 2026

Michel

Clean room. Breakfast just ok.

Partner

10/10

Exceptional

02 Mar 2026

Donna

Our room was kept very clean. The staff tried their very best to talk to us but their English was limited. Good thing for Google Translate. I would not take uses of their all inclusive. The food was something else. They served chicken or pork every night. If I go back I would buy my meals. As the food costs I very reasonable.

Family

4/10

Poor

15 Feb 2026

Dennis

Booked a Premium Room and was given a room with three beds and no sitting area.

Leisure Partner

4/10

Poor

23 Jan 2026

Eric

Deceiving pictures. If you want to stay at a two star hotel and pay for a 4-star, this is your place. Incredibly deteriorated for a 8y/o building. Finishes were cheap, maintenance poor, food not great and service below average. Pretty outdated even though the building is not that old. Amazing location and views; and pool itself is nice… but not the services and quality you’d expect. If this was a 2 star hotel and I had paid half I would be satisfied

Leisure Family_with_children

6/10

Pleasant

18 Jan 2026

Gisela Fabiola

Muy desaseado el baño de la habitación que nos tocó,las puertas de vidrio sucias, la habitación no tenía espejo, el lavamos está por fuera del baño, se sentía sucio el piso, solicité una plancha y no me la trajeron.

2/10

Poor

09 Dec 2025

Andre

Nothing Good About This Hotel, everything is in disrepair or old and outdated, this place can't be a 4 Star like in the expedia site, we felt cheated out our money, and the most amazing thing is that expedia did not give us a refund due to the property denies refunding us, the property offer another room and food vouchers to try to make us stay and the manager excuse the issues blaming a next door construction that was not mentioned on the time of booking.

Leisure Family

6/10

Pleasant

26 Nov 2025

Jorge

Not what i expected

Leisure Partner

10/10

Exceptional

20 Jul 2025

jose

Beautiful places to stay with the family

Leisure

6/10

Pleasant

18 Jul 2025

Rafy

The ocean views are amazing, the breakfast is good and they have fair variety, but on our first night the hotel had no running water and we were stuck before our tour. We contacted reception and they kept lying until they said that the entire area had no running water. That is wack because a hotel is supposed to provide 24/7 water. Would stay there again? It’s a no from me due to that inconvenience.

Leisure Family

4/10

Poor

19 Jun 2025

miguel

Nesecita tremenda renovación nada es como lo que se ve en fotos, todo sucio y antiguo

2/10

Poor

18 Jun 2025

AIMEE

People are really friendly, nice and very helpful but the Hotel wasn't the best experience, serious problems with Air conditioning, and after they moved us to another room, second didnt have hot water, based on the pictures, I was expecting better quality overall.

Leisure Family

2/10

Poor

16 Jun 2025

Yamina

El servicio pésimo. Nadie nos recibió las maletas al bajar del taxi. Mucha limitación con los horarios de la cómoda. Las bebidas, nada que ver comparado en otros hoteles .Nada de variedad con la cómida. No hay comodidad en los cuartos. O teníamos donde poner la ropa , No hay closet . No servicio a habitaciones .

6/10

Pleasant

13 Jun 2025

Erika Maria Veloz

The pool was dirty people left bottle and cup onside the pool the pool chais and furniture were dirty and old

Leisure Family

2/10

Poor

09 Jun 2025

Fabian De

I left the premises couple minutes after check in.
Still waiting from Expedia response regarding case 8471137

4/10

Poor

02 Jun 2025

MATTHEW

My jewelry went missing here. Property advertises amenities that are falling apart. Cheap vibes here. They will nickel and dime you wherever they can. For example, you’ll pay $45USD per person if your family stops by during the day.

Family

8/10

Excellent

30 May 2025

Avo

It needs upgrades, maintenance ... Staff is great...

Business_and_leisure Self

4/10

Poor

28 May 2025

Nicholas

I stayed at Hotel Cartagena Dubai for my birthday, and I was honestly so disappointed. I had high hopes based on the photos online, but they were completely misleading — definitely catfishing. The hotel looked old and worn out from the moment we arrived, and I immediately regretted booking it.

We had reserved a king room (online said slept two people), At check-in, we were charged more than what was listed online for the additional person, which felt unfair and unprofessional. For the price, we expected much better — especially since places like the Hyatt are at the same level price-wise and offer a far superior experience.

The room was at least clean and smelled good, but everything felt dated and poorly maintained. It just didn’t feel special — definitely not the kind of place you want to celebrate a special occasion like a birthday.

Also, it’s not centrally located at all. We ended up spending most of our time (and money) in the Walled City, which is absolutely where you should stay if you’re visiting Cartagena.

I wouldn’t stay at Hotel Cartagena Dubai again. If you want a memorable trip, skip this one and book something inside the Walled City — trust me.

Leisure Partner

2/10

Poor

26 May 2025

Leonor

Terrible bad

10/10

Exceptional

21 May 2025

David

Great staff great location! The girl at the little desk on the side of the lobby who set us up with the boat adventure to Ibiza island was amazing. She was very knowledgeable, she recommended us to visit this place. She was right! we had a wonderful time.

Leisure Partner

6/10

Pleasant

17 May 2025

Gina

Outdated. Lack of staff. Low light in some areas. Theme was something of the 90s. Felt more like the old Luxor hotel in Las Vegas

Business Self

10/10

Exceptional

26 Apr 2025

pastos

l'hôtel est ancien mais propre
la literie est excellente
le personnel très serviable
la nourriture est très bonne

Leisure Family

6/10

Pleasant

25 Apr 2025

Van

It’s all inclusive but it’s a lie, very limited hours, menu and space. It is not a all inclusive hotel as they charge for.

I would not come back again

Leisure Family

6/10

Pleasant

12 Apr 2025

Jelani David

There was a number of things wrong in my room. The phone didnt work. The wifi was sometime-ish. Shower did not produce hot water. And there was no fixtures or drawers or anything for my clothing. Paint was dripping off the wall from the Air conditioner. And my safe wasnt working.
But, maybe i had a bad unit. No one else in my party had these complaints.

Leisure Family

8/10

Excellent

27 Mar 2025

Ryan Kurt

Very nice overall.

2/10

Poor

19 Feb 2025

Consuelo

Very bad experience. Pay the same and go somewhere else for more. Dont get fooled by the name. The images are deceiving. This property needs urgent renovation. The see-through floor squeaks when you step on it. The service was terrible. Water was dripping into the bedroom. I asked the front desk 4 times to fix the water leaqu nonone showed up. When you call the front desk, no one never picks up. I spent 20 minutes daily drying puddles in the bedroom. The all-inclusive is only worth for the comfort and time efficiency. But the food meets minimum aceptable standards. We found a hair ingraved on piece of bread. As far as the drinks go, the bartender does not even know what kind of beer they offer. It did not taste like I wanted another one. I'd rather pay for something with a lable. The hard liquor was whiskey in a slushy. When i asked about the type of whiskey, she didn't have an answer. If you dont stack up with water during the day, be prepared to pay at night. Let's just not talk about the guym. If for any reason you still decide to stay here, make sure you call and ask about additional charges. We were charged additional \"tax\" on top of expedia tax. Basically, we got taxed twice, and or you can say trump tarrifs are expanding

Business Partner

4/10

Poor

15 Feb 2025

LAURA

The hotel is in a great location close to everything. The room we stayed had a great ocean view. But we had bo hot water, the a/c only worked partially, the electric and USB outlets didn't work, we couldn't call to report these problems became our phone didn't work either.
We reported all of these at tbe front desk but nothing was done about it in tbe 2 days we stayed.

Leisure Friends

2/10

Poor

03 Feb 2025

Jose

No hay ningún buen servicio

4/10

Poor

26 Jan 2025

Fernando

En el ban̈o habia humedad en el piso que salia del tanque del agua eso terrible todo el tiempo, no tendicen que la tarjeta que electronica es para ponerla a la entrada de la puerta y eso activa las luces (llamas a recepción pensando que no hay luz) vi muchos huespedes pasar por eso 😉

Leisure Family

6/10

Pleasant

07 Jan 2025

Pierre

You have to clean the carpet in the elevator, why is water only available the first day? As other mentionned the food is not a 4*! There is a need for hanging more clothes/towells in the rrom. The window view is nice.

Leisure Friends

10/10

Exceptional

06 Jan 2025

Daniel

I would highly recommend this hotel!

Leisure Partner

8/10

Excellent

01 Jan 2025

Faisury

NO ES NADA COMPARADO ALA COMIDA QUE OFRECEN EN LAS PROPAGANDAS, NO TIENEN MUCHA VARIEDAD EN EL BUFETE QUE PONEN.

Leisure Family

4/10

Poor

17 Dec 2024

Sarah

Literally good enough for sleeping. The food is mediocre and the night staff and security are extremely rude.

Def stay somewhere else if you can afford to do so.

Leisure Self

2/10

Poor

21 Nov 2024

Luis

that room have bug my wife got bites not clean

Business Family

10/10

Exceptional

13 Nov 2024

john

My stay would not have been complete without Oscar at the pool bar..very abreast with issues and very helpful.If you hapoen to be at the hotel
Contact Oscar he would take care of you.

Leisure Self

2/10

Poor

22 Sep 2024

Bijoy

Poor service, will not recommend this hotel.

10/10

Exceptional

20 Sep 2024

Paul

Good

2/10

Poor

19 Aug 2024

cande

I asked Expedia to help me recover my money the second day I was at this place. I don’t think it should be included in any of your listings as a place to go. It’s very expensive, and it needs to be closed down. It’s very, very gross

Leisure Family

10/10

Exceptional

12 Aug 2024

Rolando

I love it

10/10

Exceptional

10 Aug 2024

Armando

It’s close toeverything

Leisure Friends

10/10

Exceptional

07 Aug 2024

Oscar

Perfect

2/10

Poor

31 Jul 2024

J. Luis Cuauhtemoc Tovar

The view was excellent, but rest was very poor

2/10

Poor

30 Jul 2024

Mayra

Poor Food, and no hand Towels and no wash clothes

6/10

Pleasant

29 Jul 2024

Marlyn

House keeping needs more attention. There were some areas that were not cleaned, or were moldy. Food served at the buffet was good, but portion sizes were small and limited. Staff were nice enough but not friendly/inviting. The elevator doors close too sudden and quick, which is a hazard. The pool area are very small for a big hotel.

Leisure

4/10

Poor

29 Jul 2024

Kevin

I would never visit again this property and place.

Leisure Partner

10/10

Exceptional

14 Jul 2024

Patrice

You feel like you home ,love you guys for your great services

Business_and_leisure

6/10

Pleasant

08 Jul 2024

sarah

The room is the best I have ever had with the huge window taking up the whole wall facing the ocean. Huge room stunning view . The all inclusive food was not worth it For me, lots of people lots of kids not a lot of room to sit kind of hot not that clean. But still a cool place to stay . Beach in front was awesome and swimable. Not one vendor bothered me. It was worth my money. Next to mall and tons of food.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2024

Josie-Elise

Coming from USA, Virginia.. THIS IS AN IDEAL STAY HOTEL!! Perfect!!

Business_and_leisure Friends

8/10

Excellent

07 Jul 2024

Isabell

The property was nice and the staff was very friendly and helpful. Drawbacks were no washcloths or hot water. The water for the shower was lukewarm. The pool was very nice.

2/10

Poor

06 Jul 2024

Furtuna

this is by far the worst hotel I ever ever been in my life! I regret paying for it! The breakfast was horrible. The whole restaurant was extremely dirty.

Business Friends

6/10

Pleasant

05 Jul 2024

Patricia Alejandra

Personal us very friendly and helpful
We had a superior suite overlooking the ocean, very big but not much storage space for arranging ours clothes

Leisure Partner

4/10

Poor

28 Jun 2024

John

if i were guessing, it felt like what dubai was like 300 years ago..... there are a lot better options.

Leisure Family

2/10

Poor

24 Jun 2024

cameron

Worst Customer Service Ever! Had a booking error that was supposed to be for 3 but was mistakenly booked for just 1. After sitting on the phone with Expedia for over an hour, Expedia after several attempts to contact the hotel to correct the error could not get them to pick up the phone, or respond to emails. This all while we are literally standing in front of the receptionist at the front desk. After the unsuccessful attempts by Expedia, they stated we had to handle directly with the hotel staff. The staff including manager said it was not their fault that the error happened and we had to pay extra for the 2 additional people, no problem. Well we asked how much it was, and turns out it was the same price to get an additional room. So, we decided to just book the extra room. The receptionist stopped to no end to try and convince us to just pay extra to have the 2 additional persons added to the original booking, but if it’s the same price for an extra room why not book the extra room? After finally getting the extra room paid for, we were given the keys. We get the the original booked room, there were 3 king beds…. As if the original booking was actually for 3 people. Continue to the second booked room, key doesn’t work.We go down stairs to make manager aware that the key does not work, she gives us a manual key,that key doesn’t work.Get a new room,then that key didn’t work. Not enough characters to explain rest,but didn’t check in officially until 7:30pm.Terrible experience

Leisure Friends

6/10

Pleasant

21 Jun 2024

Cordell

A Very Nice Hotel

It was nice and clean andnthe service was on point

Self

8/10

Excellent

20 Jun 2024

sandy

Not what I expected but ok

Leisure Friends

8/10

Excellent

02 Jun 2024

ADRIAN

Quit

Leisure Friends

6/10

Pleasant

26 May 2024

Luis E Castro

Hotel was ok but the staff and service was horrible. Will not be going back.

Leisure Family

10/10

Exceptional

30 Apr 2024

Joaqin

It was perfect , staff was amazing

2/10

Poor

23 Apr 2024

Suchimy

El hotel muy sucio ,la comida muy mal elaborada y poca variedad . Mi esposo y mi hijo estuvieron con diarrea toda la estadía en el hotel muy mal servicio la verdad que no lo recomiendo 👎

Leisure Family

4/10

Poor

02 Apr 2024

Sheila

Windows was dirty, couldn’t view the ocean from the room

Leisure Family

2/10

Poor

01 Apr 2024

carlos

Good location that’s it
Otherwise
It’s the worst hotel I’ve been to.
Room had a sewer smell, the tv did not work, the lavatory is in the bedroom no inside the bathroom, no garbage pan in the room, top it off poor customer service. DO NOT STAY THERE if you like nice places.

Leisure

6/10

Pleasant

26 Mar 2024

Nicole

The property is outdated, you need a different WiFi password for every room you enter, the food options are limited and lacked seasoning. We found 2 roaches. Most importantly, majority of the staff did not speak English so getting the things we need to make ourselves comfortable was difficult.

Leisure Friends

2/10

Poor

13 Mar 2024

Erendira

This place was Dirty and room real outdated

Leisure Friends

6/10

Pleasant

10 Mar 2024

Wendy Michel Rodriguez

Hotel is nice overall. Nice views. Staff are very nice and do a good job with maintaining the place. I do not recommend the food from the hotel, we did all inclusive and it was not enjoyable at all. We ended up eating out the rest of the time we were there.

Leisure Partner

8/10

Excellent

06 Mar 2024

Marcus

The beach is right across the street. Don’t expect hot water

10/10

Exceptional

02 Mar 2024

Manuel Antonio

Nice

Leisure Family

10/10

Exceptional

17 Feb 2024

Gachekim

Great place love it

8/10

Excellent

15 Feb 2024

futbolista

The food needs to improve .

Leisure Family

4/10

Poor

13 Feb 2024

alexander

No one speaks English. The all inclusive, was not. The buffet breakfast was extremely limited. And barely edible. No hot water. Stay elsewhere

Leisure Friends

8/10

Excellent

23 Jan 2024

Silvio

Leisure Self

10/10

Exceptional

13 Jan 2024

Alister

I like the ocean views from the room and also the pool area was nice

8/10

Excellent

12 Jan 2024

Ralph

Rooms were huge and beds were very large and comfortable. Fantastic beach across the street. Building is aging and not super clean. Some staff were not super nice.

Leisure Family

2/10

Poor

09 Jan 2024

Wesam

This is the worst hotel experience I’ve ever had dirty stinky facility. Refuse to answer phone or address problems. Cable tv didn’t work, no cleaning, no towels, no water. They would hang up and not answer or anything

Leisure Family

4/10

Poor

09 Jan 2024

Verified traveler

Hotel is ok, but I will try a new one next time

Wifi was out during most of my stay. It was difficult to call the front desk. Nobody answered when I tried 3 times. And check-in took forever. There were numerous people working at the front desk, but only one person was actually checking people in. Some of the others seemed to just be standing around visiting each other.

Self

2/10

Poor

04 Dec 2023

Jose

Bad hotel

10/10

Exceptional

02 Dec 2023

Jonathan Alex

The property and staff were all excellent. Very accommodating and comfortable. Everyone was nice.

Leisure Self

4/10

Poor

02 Dec 2023

Alex

Mi cuarto no lo tenian disponible segun fue comprado con ustedes. Las puertas estaban todas dañada. La apariencia del Hotel es horrible, la comida es mala. Los unicos atentos son las señoras de limpieza. La vista al mar se convirtio en la vista a una construccion. Toralmente un fracaso. No lo recomendaria nunca.

Leisure Self

4/10

Poor

01 Dec 2023

Chao

the interenet is very bad

Business Self

10/10

Exceptional

18 Nov 2023

GILBERT

Convenient

Leisure Self

6/10

Pleasant

14 Nov 2023

LALJI

Decor confused between India and Dubai!

Leisure Family_with_children

6/10

Pleasant

11 Nov 2023

Javier Hernando

El hotel tiene mucho potencial, le falta un buen manager, los jugos del restaurante son pura agua con color, los baño no estaban limpios, las toallas viejas y muy pequeñas, la atención del personal fue buena, es lo más rescatable del hotel!!
Las arepitas del desayuno muy ricas!!

Leisure Family

10/10

Exceptional

08 Nov 2023

Jose Pedro

The staff was incredible nice very professional always ready to help I left a bag of clothes and they washed for me that was nice very nice customer service is so nice and professional so not 5 stars 1000 for them thanks and I'll be visiting you soon

Business_and_leisure Self

10/10

Exceptional

06 Nov 2023

William

All good

Leisure

6/10

Pleasant

31 Oct 2023

Maria Concepcion Rocha

Instalaciones obsoletas y algunos servicios que no funcionan. Varios días se encontraron cucarachas el la cama y la habitación.

Leisure Family

2/10

Poor

27 Oct 2023

Leandro

Muy descuidado

6/10

Pleasant

20 Oct 2023

giorgio

UGLY ODOR

RESTROOM AND SHOWER WERE ONLY SEPARATE FROM ROOM WITH A GLASS DOOR ...VERY BAD BECAUSE ALL ODOR WERE DIFICULT TO KEEP... THE SINK DID NOT WERE PROPERLY INSTALL ... ODOR FROM SEWER WAS PRESENT IN ROMM

Friends_and_family Family

2/10

Poor

15 Oct 2023

Segundo

Worst hotel in Cartajgena

Hello: It is the worst hotel I have stayed in in my life. There is no service, dirty, reception, manager arrogant, local food, no drinks included but they charge. The only thing beautiful is the view:

Self

10/10

Exceptional

27 Sep 2023

Rubén

The area where the hotel is located

Leisure Partner

2/10

Poor

23 Sep 2023

Nicolás

Poorly maintained, bathroom had a humidity smell, the restaurant had very normal food for the price, the hotel needs renovations

Leisure Partner

6/10

Pleasant

20 Sep 2023

Daniel

The property location was great and transportation was plenty. The pool bar attendants, lobby coffee bar attendant, and the front door staff were great. The food served in the Dubai Restaurant was good and different daily. The front desk attendants at check in were rude and the Dubai Restaurant staff was horrible. The restaurant serves coffee for dinner but milk or cream is not put out. 2 out of 5 nights when we asked we could get milk, the other 3 we were told milk is not offered and can not be brought out at dinner. The cleanliness of the room was less than average. Toilet paper and supplies were not restocked daily, the floor was gritty day after day, the string to dry items in the bathroom was moldy, and the shower door would not stay closed.
If we visit Cartagena again, we would stay elsewhere.

Leisure Family

8/10

Excellent

17 Sep 2023

Christopher

Good and convenient easy to get to from the airport staff is excellent would come back there anytime I'm visiting.

Leisure Friends

2/10

Poor

11 Sep 2023

Andre

Construction happening directly across the street. Food was limited and not good. Staff wasn’t accommodating. All inclusive didn’t include drinks (they tried to make us pay for water in some areas). Lobby had no AC and smelled. Facilities are worn down. Wasn’t pleased.

Leisure Friends

2/10

Poor

08 Sep 2023

Adriana

Pool area full have noisy kids un supervised jumping and diving into the pool not caring other people in the pool hitting them while swimming. Nobody around to give security or complaints. Very old and needs remolding smells and food is terrible looks like its left over from 3 days ago

4/10

Poor

22 Aug 2023

Lucky

The food was terrible

Leisure Family

8/10

Excellent

20 Aug 2023

Guerthys

At the time of registration, the counter did not have very good service and lack of kindness .

Business_and_leisure Family_with_children