Red Roof PLUS+ & Suites Chattanooga

Red Roof PLUS+ & Suites Chattanooga - Downtown

United States , Chattanooga - TN
Chattanooga, 2431 Williams Street
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100 reviews shown

4/10

Poor

23 Apr 2026

Natalie

There were roaches in the room . But our staff was amazing with check in

Friends

2/10

Poor

23 Apr 2026

Jim

AC worked fine

Self

4/10

Poor

23 Apr 2026

Melissa

Place was dirty and smelled

2/10

Poor

23 Apr 2026

Brent

The room was clean enough, but horribly outdated. Staff could not have been more rude if they tried. They really did not want to be at work. Overall a horrible experience.

Friends_and_family Family

6/10

Pleasant

22 Apr 2026

Not very good, will not come back.

2/10

Poor

19 Apr 2026

Janny

My stay at this hotel was very disappointing. The room was extremely dirty, and the bathroom was not working properly. The shower was leaking, which made everything worse. The carpet was filthy, and overall the conditions of the hotel were very poor. I would not recommend staying here.

10/10

Exceptional

19 Apr 2026

Robin

Perfect place to stay for the night! Very close to the airport. Had a stove and fridge. Room very spacious

Friends

6/10

Pleasant

19 Apr 2026

Dan C

The room we had was basic as expected, but cleaning staff clearly didn't sweep before making it available to us. There was women's long hair on the floor and carpet had dirt, whit fuzz, etc., that if swept, would have been removed.The property is rundown as often noted but does have a pool. There is not much at all around, so expect an Uber or Lyft ride to get to downtown Miami or anywhere else in the vicinity of the hotel.
Overall, it was enough for 1 night but needs an overhaul. The pricepoint was what made the difference but cleanliness should not be sacrificed! We tried to use the service to drop us off at port through the hotel, but they were so late, we had to get a refund and Uber to port. Driver kept saying \"10 minutes...it's very busy\" to desk associate but had zero intention of making any effort or giving an honest update. The volume heading into port should not be a surprise.

Family_with_children

8/10

Excellent

19 Apr 2026

Edgar

Is an OK hotel. Nothing super about it.

2/10

Poor

19 Apr 2026

Carrie

Nothing was good… Don’t stay there. Very unhelpful and rude staff, dirty room, and I didn’t have access to the shuttle service even after I was told that it would be available

Partner

10/10

Exceptional

18 Apr 2026

Yahaira

Everything was great

4/10

Poor

18 Apr 2026

Christina

not good

Family

10/10

Exceptional

18 Apr 2026

Jason

Yes

Family_with_children

8/10

Excellent

18 Apr 2026

Abdielys Joan

A/C don’t work well. Staf was dude.

Self

8/10

Excellent

18 Apr 2026

Stone

Said that there was a shuttle to the cruise ports, but they only drop off at two locations, charged money and then the guy that was taking everyone was so rude throwing bags and impairment with everyone - we got fed up and took an uber

Family_with_children

4/10

Poor

17 Apr 2026

DANIEL

Last time I was there I was not charged for parking.
This time I was charged $165 for 2 trucks
They have a pizza place in hotel but it's only open Thursday through Sunday
Cleaning staff does a terrible job. Dirt all over bathroom wall behind door , light fixture in bathroom covered in rust , bathroom door frame covered in rust and mold in bathroom on wall at the shower

Business

4/10

Poor

15 Apr 2026

Sabrina

Staff was wonderful! Rooms horrible, the heat did not work in ours it was freezing, We got chewed up by bed bugs. Booked for an over night stay for a Cruise. Would not recommend

Family

2/10

Poor

14 Apr 2026

Candice

The room looked very dingy. There were roaches in my room.

6/10

Pleasant

14 Apr 2026

Linda

Staff was great, the area was great, but once I got upstairs second floor to my room, the hallway smelled awful when I opened the door the room smelled like bleach, as if it was cleaned, but once I got in and started looking around, I realize there were hair heavily from the doorway to the sink, hair all in the tub, and around the tub, and by the air-conditioning, there were a lot of sticky spots on the floor that was unacceptable and I did tell the guys at the front desk. I was not offered to exchange rooms or anything. .

Self

2/10

Poor

13 Apr 2026

Andre

Our first room had poop in the toilet, dirty shower, and roaches crawling. They gave us a better room but the small fridge fell off the shelf when I tried to open it. Someone kept calling the phone and not saying anything. And we paid for a shuttle to the cruise port and it never showed. We waited an hour before calling ubers. This hotel should charge $40 per night instead of $135

Family

4/10

Poor

12 Apr 2026

Jamila

Staff was dismissive. Staff didn’t inform me of a possible Port of Miami shuttle during check-in.

Family_with_children

2/10

Poor

12 Apr 2026

maria

The bathroom and bedroom smelled like mildew, found a roach in my room. Only reason we stayed was due to a cruise the next day. We had booked believing it had shuttle from the airport to the hotel.
Will not be staying here ever again!

Family_with_children

4/10

Poor

12 Apr 2026

Ricky

$300 for danger, blossy towels and diet and drunks

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Marines

The hotel is very noisy, and the hallways smell. The only Ok about this hotel is the location. If you are really tired and it's just looking to stay 1 night near the airport maybe this could be an okay option.

6/10

Pleasant

12 Apr 2026

Karen

Pool side was awesome.
Air conditioning unit worked well

Friends_and_family Friends

8/10

Excellent

11 Apr 2026

Krista

Easy enough location. Good access to hotel and cruise ports

Partner

6/10

Pleasant

11 Apr 2026

Anglica Octavia Stuart

Ac was cool never visited the the pool rooms was moldy staff 3/10

Partner

10/10

Exceptional

10 Apr 2026

Delasie

The hotel was perfect for my short layover. The staff was friendly, check in was easy, and the room was clean and comfortable.

6/10

Pleasant

10 Apr 2026

Ongelee

The hotel staff were kind and friendly. The hotel wasn’t nasty but it definitely could’ve been updated. The biggest problem I had was asking for clean sheets and being told they only do that at certain times of the night.

Friends_and_family Friends

8/10

Excellent

09 Apr 2026

Daysy

Clean room, AC kept room cool

Friends

2/10

Poor

09 Apr 2026

Brad

Noisy, dirty, definitely one of the worst hotels I've stayed in especially for $300/night

Friends_and_family Family

2/10

Poor

08 Apr 2026

Michel

Cockroaches in bedroom. Checked out within 20 minutes. Expedia makes it nearly impossible to reach an agent to get a refund

Friends

2/10

Poor

08 Apr 2026

OBADAMILOLA

A Old and stale property, I struggled to get any sleep, persistent phone calls were made to my room with no response on the other end and the thermostat in the room was faulty. The corridors stunk of weed and the carpets as well.

Overall, the one good thing is the hotel’s proximity to the airport, if you’re after comfort and hygiene I suggest you look else where.

2/10

Poor

06 Apr 2026

Tia

If you don’t mind roaches and rusty bathrooms this place is for you.

4/10

Poor

06 Apr 2026

Lashun

No I could not get any clean towels in clean washcloths.The staff Was terrible and you going to charge the parking and tell us park at your own wrist?

Self

8/10

Excellent

05 Apr 2026

Sergio Ariel

Afuera ruidoso por estar al lado del aeropuerto, despega un avión por minuto, adentro no se escucha. Cerca del nuevo Nu Stadium de Inter de Miami, (se puede ir caminando desde el hotel.
Limpio, rápidos para el checkin/checkout. Cobran aparte el estacionamiento del vehículo. A la tarde hay olor a comida en el lobby, pero las pizzas se ven buenas. Hay un pequeño mini market.

Partner

6/10

Pleasant

05 Apr 2026

mayra

Elevators were dirty

Partner

2/10

Poor

05 Apr 2026

Amanda

They really need to be looked into. We found a used women’s eye lash under our pillows and dirty towels in the bathroom.

Beds were made so looks like no sheets were replaced and they missed the shower.

Will never recommend and ended up leaving 4 hrs early because we didn’t trust the staff as they seemed very irritated

Family_with_children

2/10

Poor

05 Apr 2026

Julio

No airport shuttle, cleanliness and general condition looks old and dirty.

Self

6/10

Pleasant

04 Apr 2026

Eric

Room was infested with roaches. Property was not keep clean by any means. No breakfast but not sure I would have ate it anyway if they would have serviced it.

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Ryan

No the chairs were very hard to sit on.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Kidan

Clean room

6/10

Pleasant

04 Apr 2026

Donna

Dated hotel. Towels in the room where dirty had to ask for new ones. Bathroom is very dated needs updating. Front desk staff was polite. 4$ for a 500ml bottle of water. Pizza restaurant on site was good 12$ for the pizza. Free coffee in lobby. Cruise port shuttle was booked for 11am 14$ per person it showed up at 12.

Partner

10/10

Exceptional

03 Apr 2026

Adam

Room was clean and the staff were friendly.

Friends_and_family Family

4/10

Poor

03 Apr 2026

Delia

It was ok.

Partner

2/10

Poor

02 Apr 2026

Brittany

Worst experience ever.

2/10

Poor

02 Apr 2026

miguel

Dirty bathtub and room

Family_with_children

10/10

Exceptional

02 Apr 2026

Bathshawah

Everything was great the staff was very nice and pool was clean just wasn’t hot enough

Family_with_children

6/10

Pleasant

01 Apr 2026

Parona

This hotel is a practical option for travelers seeking a convenient place to rest, particularly for a short stay. While the property is older and would benefit from some updates, it adequately serves its purpose as a place to sleep. If you are accustomed to luxury then this hotel may not be a fit for you.

My family of 12 reserved three rooms here prior to departing on a cruise, and the experience was generally smooth. One standout feature is the hotel’s cruise shuttle service, which I highly recommend. Our group departed at 10:15 a.m. and arrived at the port in under 30 minutes, making for an stress-free transition. It was cheaper than getting 2 different share ride for my big family.

Dining options on-site are limited, and guests should plan accordingly. The nearest alternative is a gas station about a 15-minute walk away, though it requires navigating a busy road. Additionally, due to the hotel’s proximity to the airport, there is frequent overhead aircraft noise.

Despite these drawbacks, the property felt safe and provided a suitable place to relax before our cruise. Overall, it’s a reasonable choice for travelers prioritizing convenience over amenities.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Leonel

There was some noise in nearby rooms. We could not sleep well. Parking is available but not included. You have to pay for it.

Family_with_children

2/10

Poor

01 Apr 2026

Victoria

Basically…. Do not stay here unless you enjoy roaches. There are roaches everywhere. Staff is well aware that there is a pest problem. Housekeeping has raid on their carts. The rooms are filthy. We moved rooms 3 times due to roaches. On the third time, we left and came back a few hours later… to find people in our room. A terrible experience all around. The food onsite is worse than cafeteria food and very expensive. The pool is clean! Joes apartment is entirely too expensive for what you get. Do yourself a favor and go to the Hyatt down the road.

Family

2/10

Poor

31 Mar 2026

Pedro

Literally getting what you paid for

6/10

Pleasant

31 Mar 2026

Trinity

Decent price for stay, but no luggage storage or airport shuttle. Overall hotel and parking felt safe.

2/10

Poor

31 Mar 2026

Joe

This place needs to be torn down. Rooms and hallways were dirty. Soon as we walked in we seen a cockroach. The pizza they sell in the lobby is disgusting. It is right next to the airport runway so the airplane s are very low and loud so no getting any sleep.

Partner

4/10

Poor

30 Mar 2026

Audrey

This place needs an overhaul fast. We left after just one day

Partner

6/10

Pleasant

29 Mar 2026

Tekeyo

N/a

Family

4/10

Poor

29 Mar 2026

Monica

Dirty floors and elevator , mold in the ceiling bathroom. Key didn’t work twice

Friends_and_family Family

2/10

Poor

28 Mar 2026

Tequora

This hotel is the worst hotel I ever stayed in especially paying $300+plus a night.The condition of the property is not being kept up the pool was filthy with cigarettes and plastic in it .The room and hallway had a bad odor and filthy as well with rust and dirt on the walls.everything cost extra they play on the part that it’s not close to no covenant stores or restaurants.To have a up charge for early check in for a room that is already ready dirty is diabolical as well as the $100 deposit for damages to a property that not kept up is even worse. No complimentary water and every beverage is $5. The only plus is it’s very close to the airport

Family

2/10

Poor

28 Mar 2026

Latania

This hotel was terrible when we first walked in our room was freezing so I said let me turn off the air. The air would not cut off went to the front desk. They told me someone will come. No one came maybe an hour late. I went back downstairs and told him I cannot take this cold air. They said someone will come tomorrow to fix it. I had to leave my room 3 AM in the morning to go sit in the airport because it was too cold in the room never again Expedia I don't know what type of hotels y'all collaborating with. This is no good. Had to sit in the room with a sweater on in the hood.

Family

2/10

Poor

28 Mar 2026

Kelly

Staff was kind. Rooms had roaches, pet hair and was just plain dirty

Family

2/10

Poor

28 Mar 2026

vital

Unsafe and dirty place

4/10

Poor

27 Mar 2026

Chris

Parking was fine. Air conditioning was poor

Partner

4/10

Poor

27 Mar 2026

Fabricio

Very dirty hotel overall, both the rooms and common areas. Everything is old and in poor condition, with many things broken. The room smelled strongly of cigarette smoke, despite being advertised as smoke-free. Extremely overpriced for what it offers. Not recommended unless it is your only available option.

Friends

6/10

Pleasant

27 Mar 2026

Russ

Overall I think the property is fairly well kept, the staff does what is needed. First look the room looked clean, but after a little closer check, cleaning staff do not pay attention to details, why roll and organize towels in decorative fashion, but don’t clean under the beds. I found a half can of mineral water, and a few other trash items lying under the bed. Details matter

2/10

Poor

26 Mar 2026

Evelyn

Staff was kind and friendly!! Got to my room it was dirty! The bathroom smelled like a wet mop!! At 11pm the room phone was ringing it rang 5 times I picked up and no one answer!!! I called front desk and the guy told me just to unplug the phone because other rooms were having the same problem! I was so scared as alone for that one night I stood!

Self

2/10

Poor

26 Mar 2026

Kayla

Aweful ! Worst place I have ever stayed in Miami !

Friends

2/10

Poor

26 Mar 2026

Brandi

Bed was very uncomfortable elevator never works hallway has a smell.

Family

10/10

Exceptional

26 Mar 2026

Eduardo

Greate and confort

2/10

Poor

25 Mar 2026

Eduardo

A bad experience—the bathroom had cockroaches.

Family_with_children

2/10

Poor

24 Mar 2026

Jana

This was the worst hotel I have ever been to.
there was mold in the bathroom, we saw cockroaches in the room and the room its self smelled terrible of cigarette smoke. We have requested a full refund. Not acceptable

Family_with_children

6/10

Pleasant

23 Mar 2026

Michael

Very close to the airport and less expensive than other properties in the area. Still a little pricey for what you get, but it is Miami near the airport. Staff was great, pizza place in the lobby was good.

2/10

Poor

23 Mar 2026

Marianela

Black mold in the bathroom shower, smelled like mold.

6/10

Pleasant

23 Mar 2026

yhara

Rooms need to be updated, the water pressure was not good and the tub would fill up while showering. The drainage was not good, floor was slippery by the bed. Location was great, right next to the airport.

Partner

2/10

Poor

22 Mar 2026

Carlos

Bad

6/10

Pleasant

22 Mar 2026

Mika

No restaurant inside of hotel. No shuttle bus to airport.

Family

2/10

Poor

22 Mar 2026

Dianelys

The shets and covers had blood

Partner

10/10

Exceptional

21 Mar 2026

Karen

comfortable

Partner

4/10

Poor

21 Mar 2026

Nathaniel

It was a red roof Inn, so I was not expecting a palace. The building itself was solid. And the room was comfortable and fairly quiet, considering how close it was to the airport. However, there’s no excuse for the repeated failure of the staff to ever answer the front desk phone. Housekeeping only did my room once in four days over multiple stays. Had to repeatedly ask for towels.

Family_with_children

8/10

Excellent

21 Mar 2026

SHARON

U must pay for parking. $17

Friends

2/10

Poor

20 Mar 2026

Tia

I had roaches and my room and I have pictures to prove it

2/10

Poor

19 Mar 2026

Stasha

Room was not clean and had roaches trash was everywhere in the hotel only thing the front desk worker was nice

Partner

10/10

Exceptional

19 Mar 2026

Karen

Our stsy was hood. It was very busy because of spring break and TSA issues at the airport. Cut the staff were very patient and helpful. Be prepared that there's not much food in the area. The restaurant is only open on weekends, so we walked down to the 305 grill or up to the gas station where they had a little Delhi and bakery.. you can't walk to anything really too many highways , but a lot of people ordered food delivered. They had free coffee in the main lobby , which was nice. The pool was comfortable and clean.There was plenty of room in the law to sit while you waited to check-in.Check out or for your uber. The staff was very much willing to let you hang out while you waited.

Partner

4/10

Poor

19 Mar 2026

Loida

This property needs an upgrade of the rooms and bathrooms. The hallways are stinky, the elevators needs cleaning.

Family

4/10

Poor

19 Mar 2026

Krissy

Gross room, smelled terrible, filthy--didnt even dare stand in the shower/tub

Friends

4/10

Poor

18 Mar 2026

Kameron

Took an hour plus to check in because overnight staff was slow. Over night staff was also rude and unhelpful

Friends_and_family Friends

2/10

Poor

18 Mar 2026

Elizabeth

Dirty

Friends

4/10

Poor

17 Mar 2026

Chelsie

My bed had a body odor smell thay was very bad. There was mold in the bathroom. I wanted very impressed.

Family

2/10

Poor

17 Mar 2026

Candace

Not only is there not a shuttle to and from the airport, they also do not have breakfast, they never answer their phones at the front desk. The room lights didn’t work when we arrived, there were holes in the walls by the base boards. The floor was nasty and sticky and it’s a non smoking property and there was so many people smoking in their rooms it was coming into ours and making us sick. I had to walk to the front desk at 3 am because they wouldn’t answer their phones and he said I’ll send security up. We were stranded in Miami because of massive flight cancellations and had to take this place because it said it had a shuttle and breakfast but it was by far the worst place ever and didn’t have either.

Partner

2/10

Poor

17 Mar 2026

THERESA

When we got our key card and went to our room. There was already someone asleep in the room. When we told the front desk staff. He just laughed

Family

6/10

Pleasant

16 Mar 2026

Stephanie

Nice outside, nice pool area, carpets dirty, elevators dirty, on site \"restaurant\" is more like a concession stand with a strong grease smell. Was ok for the one night we were there but would not recommend

Partner

4/10

Poor

16 Mar 2026

Gabriela

My experience at this Red Roof hotel was very disappointing due to extremely poor customer service.

At around 10:00 PM, I went to the front desk to request toilet paper for my room. The staff member told me they didn’t have any available and suggested that I find napkins somewhere instead. This was unacceptable for a hotel.

Additionally, the rooms are not cleaned daily, and it was very difficult to get basic supplies like extra toilet paper. The overall cleanliness was also concerning, as the carpets looked very dirty.

The worst part of my experience was at checkout. I asked if they could store my luggage for just two hours while I waited for my transportation, and they refused. Because of this, I had to walk around downtown carrying my luggage.

Overall, the service and conditions did not meet basic hospitality standards. Unfortunately, I cannot recommend this hotel.

Partner

2/10

Poor

16 Mar 2026

Patricia Ann

Do not book this hotel unless you’re desperate.
Dirty, old and gross.
Even found leftover food in the nightstand drawer.

Partner

4/10

Poor

15 Mar 2026

Guillermina

Critters in my room that did not help pay for room and there is no airport shuttle despite being across the street.

Self

10/10

Exceptional

15 Mar 2026

Dario

Great clean friendly hotel .

10/10

Exceptional

14 Mar 2026

robert

Staff was great, rates were amazing. Close to airport, pool was great, cafe on site. Highly recommended

4/10

Poor

08 Mar 2026

Jakayla

Took an hr for us to get towels. Paid for a shuttle to port of Miami. One shuttle left and never showed up again. Pick up was at 10:15am. We ended up getting a uber @1. Wasted $28 for shuttle service that was never received.

2/10

Poor

07 Mar 2026

Luis

Lazy service
Dirty smelly elevator
Roaches in the room
Terry was dirty stains not folded

Family_with_children

8/10

Excellent

05 Mar 2026

Lasett

It’s was very clean some staff members were very nice to be close to the airport it’s very quiet

Friends_and_family Family