Name: Residence Inn Chattanooga Downtown
Address: 215 Chestnut St, Chattanooga, 37402, US

10/10

Exceptional

18 Jul 2026

Jacyna

We wanted early check in and was told to call an hour ahead and they accommodated us, The room was very clean and the staff were very nice and helpful. The breakfast was excellent because they provided something for everyone. The parking was an added benefit because it was on back of the building. When we checked out we did promise the staff we will be back.

Partner

10/10

Exceptional

14 Jul 2026

Roger

Breakfast was good. Convenient location and onsite parking!

Family_with_children

8/10

Excellent

13 Jul 2026

jenny

Enjoyed our stay

Family

10/10

Exceptional

04 Jul 2026

Regina

It was good that you could go in near a side door. Made it a lot easier.

Partner

8/10

Excellent

28 Jun 2026

nikki

Nice place no complaints…..

8/10

Excellent

28 Jun 2026

Mallory

Overall the stay was great. We would stay here again. My issue- we booked through a 3rd party for a 2 night non-refundable stay. My son had a late baseball game the first night. I did confirm we had already paid for our room. We arrived the next day early. (I realize I paid for a room I did not use). We got to the hotel and the front desk told us our entire stay had been forfeited. Despite having paid for it. We were then told there were no rooms available for that night. Despite us having already paid for that night. We asked to speak with the manager and the number listed on the card for the manager was the front desk. We had 2 young kids with us. After further discussion with the front desk, asking for another number for the manager, a room was suddenly available. I’m not sure if the issue falls with the hotel itself or the 3rd party. Either way it does make me question going through a 3rd party, Also the hotel itself was going to get my money as well as whoever else came in and booked my room which was already paid for by me.
Just wanted to share my experience.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Benny

The hotel location is excellent, two blocks or less from the river, Aquarium, Imax, children's museum and the baseball stadium. Plenty of food options within walking distance. The room was clean and comfortable. They also have a private parking lot, but costs $20/day. The only negative I have regarding the hotel is that road noise from Hwy 27 is noticeable.
My complaint is regarding Expedia. We booked a one-room suite through Expedia. Upon reaching the hotel, we were told that Expedia often \"oversells\" these rooms and our preference was not available. However, the hotel offered us a studio suite with free parking as compensation for the mix-up. So, we worked it out.

Partner

10/10

Exceptional

14 Jun 2026

David

Rooms were very clean !!!! Plenty of parking!!!!! Location was very convenient to all downtown events !!!!! Definitely would stay there again !!!!

Friends

10/10

Exceptional

09 Jun 2026

Patricia

Wonderful location, always felt safe, quiet with super friendly staff and breakfast was great! Will stay again.

Partner

10/10

Exceptional

08 Jun 2026

Melanie

Perfect location. Very friendly staff and lovely breakfast

Partner

10/10

Exceptional

07 Jun 2026

William

I definitely would stay here again. Great property, great staff, and great location. Only one elevator, but it was never crowded. Breakfast was very good. Parking was easy. Room was well laid out. Full fridge, mini range, and microwave. Very enjoyable stay.

Partner

8/10

Excellent

01 Jun 2026

Carolyn

We recently stayed at the Residence Inn Chattanooga Downtown, and overall, it was a fantastic experience.

The staff was phenomenal from start to finish. Everyone we encountered was friendly, welcoming, and genuinely helpful. Chastity at the front desk was especially exceptional. She greeted us by name and provided helpful information during check-in that made us feel immediately welcome and taken care of.

Our suite was spacious, comfortable, and well-suited for our family. Parking was easy to navigate, and the location was excellent for exploring downtown Chattanooga.

There were only a couple of issues that kept the stay from being perfect. The couch in the living room area of our suite was torn in multiple places and showed significant signs of wear. It was also extremely worn down, to the point that when you sat on it, you practically sank to the floor.

The other issue was a device mounted on the bedroom ceiling near the bed. It appeared to be some type of detector, separate from the smoke detector, and throughout the entire night it emitted two very bright flashes of light approximately every 10 seconds. The flashes made it incredibly difficult to sleep. Traveling with a toddler, getting good rest is especially important, and this was unfortunately a significant disruption.

That said, it was otherwise a wonderful stay. The outstanding staff, comfortable accommodations, convenient parking, and great location made for a very enjoyable visit.

Family_with_children

10/10

Exceptional

18 May 2026

YASHIKA

Great hotel. Staff courteous. She even learned our names and spoke every time we left and returned.the location was great . We literally walked everywhere. Very clean. BREAKFAST AMAZING!!

Family_with_children

10/10

Exceptional

10 May 2026

Jaimi

Perfect place to stay for a two night stay. Small but efficient. A slight make up stain on the quilt was left behind so we gave a 4 instead of 5 of cleanliness.

Family_with_children

10/10

Exceptional

08 May 2026

William

Excellent short stay. Staff was very friendly. Breakfast was great. Location prefect.

Partner

10/10

Exceptional

04 May 2026

William

Great checkin, parking, staff, breakfast. All was great.

Family_with_children

10/10

Exceptional

28 Apr 2026

Agustous

Nice, quiet and clean views of downtown plus breakfast was superb. The menu changed both days and they were good!

Partner

8/10

Excellent

26 Apr 2026

Julio César

Breakfast was very good.

Self

10/10

Exceptional

26 Apr 2026

Megan

The staff was amazing and location was convenient

10/10

Exceptional

22 Apr 2026

Valerie

Spacious 2 bedroom 2 bathroom suite with good breakfast a block away from the riverfront park. The room even had kitchen appliances and a separate seating area from the bedrooms. The shuttle to the downtown is right across the street.

10/10

Exceptional

19 Apr 2026

Mendy

Will definitely stay here again.
Only recommendation, is the mattress on the pull out couch was too uncomfortable to sleep on.

Family_with_children

4/10

Poor

17 Apr 2026

John

we booked a queen suite and got a standard suite. water was out most of one day due to a major water leak in the hotel. the breakfast was absolutely terrible every day we stayed.

the rooms furniture is extremely uncomfortable and dated. the bed was like lying on a sheet of plywood. i would barely even call it a mattress.

to top it off after we checked out with a zero bill i noticed 2 unauthorised charges to my card of 60.00 one day and 50 the next. we made no purchases on the property and those charges were NOT on my bill at checkout. my stay was prepaid a month in advance including parking. i am disouting those charges.

while the location is nioce and central to downtown avoid this location at all costs. Marriot is typically my first choice. this place was bad enough i may be rethingking that for future stays.

Partner

8/10

Excellent

07 Apr 2026

Angel

Clean, comfy, centrally located

6/10

Pleasant

01 Apr 2026

Danielle

Beautiful hotel, we were disappointed the pool was temporarily closed, I wish we would have been informed when we booked the room. Staff was friendly.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Suzi

Great location, super friendly staff, and a filling, well stocked breakfast. Parking is extra but very convenient. Our sofa bed wasn't too comfortable (but I would expect that just about any where.)

10/10

Exceptional

29 Mar 2026

Ashleigh

Manager was extremely helful.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Hazel

It is right in the middle of downtown. There are plenty of things to do! The room stayed cool when we used ac and it stayed warm at night when we used the heat. The staff there are absolutely amazing! Especially Jordan!

Partner

8/10

Excellent

18 Mar 2026

James

Clean room. Good breakfast, saved us some $ on eating out!

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Kevin

Yes

Partner

10/10

Exceptional

24 Feb 2026

Brittany

Jordan at the front desk was spectacular!

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Angelina

The rooms were great and the staff was amazing.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Crystal

The room was nice just the ice maker was broken and didn’t make ice and the pool didn’t have towels the pool was actually quite cold the pillows was quite rough the are very thin the hotel it’s self was very nice and everyone friendly it was a quick walk to anywheres around I plan to bring my kids back

Partner

10/10

Exceptional

19 Feb 2026

bradley

Nice room and great location
The requirement for paid parking was not on the booking.

10/10

Exceptional

12 Jan 2026

Shannon

Loved our stay. Hotel is beautiful. Great location. Wonderful staff. Breakfast Buffet was amazing with lots of options. Room was clean and had everything we needed. The only negative is paying for parking, it's a bit pricey, I knew the cost before my stay though. I would 100% stay here again.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Lori

Front staff was amazing!!

Partner

8/10

Excellent

03 Jan 2026

Jennifer

Breakfast was fresh.
Check-in and check out staff were friendly. The room was okay. The toilet didn’t work very well and the lights over the stove didn’t work.

8/10

Excellent

02 Jan 2026

Jorge

Excellent

Leisure Family

10/10

Exceptional

02 Jan 2026

Jerry

It was a great location and good breakfast. Quiet area. Walking distance to restaurants.

Leisure Family

10/10

Exceptional

01 Jan 2026

william

It was great and easy to check in

6/10

Pleasant

01 Jan 2026

Karen

We were moved to Courtyard where we did not have the same amenities that we paid for. We had brought food that we were unable to heat. We had our pet and although courtyard is not pet friendly, they made an exception, however, we had to go a block away to relieve herself. We had to walk accross the street to residence inn to eat breakfast as it was not available at courtyard. This will be the last time i use Expedia

Leisure Pet

8/10

Excellent

29 Dec 2025

Diana

Chastity was quick in rebooking me back into our reservation when i told her I has dogs and so I had to stay at their property. When my key stopped working prior to check out time and I mentioned I needed help moving our stuff to the car and couldn't prop my door open with the door lock, she sent help to my room. My kids were there, I just needed to make multiple trips and couldn't prop my door due to my dogs.

Leisure Pet

4/10

Poor

26 Dec 2025

Jessica

The room we stayed in was on the street side of the hotel and we heard loud noises at all hours of the night. We would recconend if someone stays here they request a room on the opposite side of the hotel. Also we had multiple problems with trying the use of key for the door.

Partner

10/10

Exceptional

25 Dec 2025

Crystal

Plenty of restaurants in walking distance to the hotel.

Leisure

10/10

Exceptional

25 Dec 2025

Eli

This is a great hotel to go to with kids for the aquarium and the children's discovery center. Highly recommend

Leisure Family_with_children

8/10

Excellent

04 Dec 2025

Paul

Nice room
Spacious

Friends_and_family Family

4/10

Poor

01 Dec 2025

Gregory

There were no bath towels, the toilet kept running and needed to be repaired. The remote didn’t work and the tv couldn’t be shut off. All three things required a call down to the main desk. The room was clean and roomie and we only stayed one night as planned so we didn’t really use the kitchen facilities

10/10

Exceptional

25 Nov 2025

Diann

The staff was amazing and very caring!

10/10

Exceptional

16 Nov 2025

Desiree

Staff was great and very helpful. Rooms were clean. A/c got super cold and water got super hot. We walked to the majority of things we wanted to do, this location was great.

Leisure Partner

8/10

Excellent

05 Nov 2025

Sara

It was perfectly adequate! The building is old, but it’s well maintained, clean and there’s plenty of privacy. The proximity to the riverfront was ideal!

10/10

Exceptional

15 Oct 2025

Chris

Great stay. Everything perfect and friendly staff

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Norma

Friendly staff

Young lady manager who greeted us was very helpful, would highly recommend just for her, but everything was great. As a grandma traveling with a 5 y/o, she helped us find activities (nearby playground) and that was really appreciated, along with other helpful suggestions.

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Donna

Excellent hotel

Clean room, friendly staff, excellent breakfast selection.

Partner

10/10

Exceptional

04 Oct 2025

Courtney

Ms. Vickie did a fantastic job with breakfast! She was very kind and helpful. Chastity at the front desk gave great dining and sightseeing recommendations, and answered all our questions and needs.

Leisure Family

8/10

Excellent

03 Oct 2025

Kim

This is a good place to stay for a week or longer. The suites are very large and the parking is easy. It is walking distance to many attractions, restaurants, and shops. It is also near the waterfront.

Leisure Self

10/10

Exceptional

24 Sep 2025

Jeff

The rooms need some updating but ok for a one night stay

10/10

Exceptional

18 Sep 2025

Luretha

The hotel was beautiful. The only thing better than the hotel and its location was the staff. They were awesome. I would definitely recommend Residence Inn by Marriott. Have stayed at Marriott before and never been disappointed.

Leisure Friends

2/10

Poor

18 Sep 2025

William

Good location but the if you can manage to find any staff they are rude.

Business Self

10/10

Exceptional

16 Sep 2025

Steve

Great staff, roof top restaurant, centrally located

Leisure Partner

10/10

Exceptional

18 Aug 2025

Emilio

Great place

Great location. Great staff. Very happy.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Sarah

Lily was great!

10/10

Exceptional

05 Aug 2025

Verified traveler

Good stay

Staff is great, hotel is in a really good location with restaurants within walking distance. Rooms are comfortable and well laid out, and clean. The only negative that I would have is that rooms are starting to show wear and tear, and could use freshening up.

Self

10/10

Exceptional

28 Jul 2025

Margot

Great location. Always love a residence Inn.

Leisure Partner

8/10

Excellent

17 Jul 2025

Elizabeth

Enjoyed

10/10

Exceptional

14 Jul 2025

zachary

Staff was so amazing and accommodating. We will definitely be back.

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Beverly

We really enjoyed our stay at the Residence Inn while we were visiting the Tennessee Aquarium, IMAX theater, and Lake Winnie.

Leisure Family_with_children

10/10

Exceptional

06 Jul 2025

Lonnie

Excellent customer service, quiet, outstanding breakfast included, room was exceptional with interoir design and we were able to sleep in a really cold air-conditioned room. We love sleeping in cold conditions. Outstanding overall experience.

Leisure Partner

2/10

Poor

05 Jul 2025

Zainab

I never leave ratings, but I would never recommend this hotel. The front desk employee, Chastity, was insanely rude, hostile, and threatened to cancel our room. She hung up on us multiple times, yelled over the phone and then she red flagged our room as well all because we called and asked a question….

0/10 stay away at all costs. We ended up getting a full refund because of her behavior.

10/10

Exceptional

24 Jun 2025

David

Marriott, does it right!

Leisure Self

8/10

Excellent

21 Jun 2025

Marie

Staff was very helpful and the location is very convenient.

10/10

Exceptional

18 Jun 2025

Kimberly

Jordan was an absolutely joy and made sure that all my needs were taken care of.

Business Self

4/10

Poor

16 Jun 2025

Kathleen

The women at the front desk (Chasidy or something like that) was unbelievably rude to me, my friends, and other guests that I overheard.

Friends_and_family Family

2/10

Poor

12 Jun 2025

AnneMarie

Tried two rooms before I asked for a refund and left; both were filthy. The first with dead fleas all over bathroom floor

8/10

Excellent

11 Jun 2025

Melissa

Staff was very friendly & helpful when checking in. The only complaint we had was when asking (the day before checkout) if it was possible for a late checkout, Jordan became snippy but did allow a noon checkout which was greatly appreaciated because our flight was not leaving until 7pm....We were surprised by her sudden change in demeanor because she was very friendly & helpful when we checked in.....she was assisting another guest who was attempting to get a room at a discounted rate as we waited patiently & she asked how she could help us.....I think she may have been frustrated by the other guest. Next time, regardless of where we stay, we will be sure to ask at check-in....we are not frequent travelers.

Friends_and_family Family

8/10

Excellent

09 Jun 2025

Carol

My door keys didn't work because the door was stuck. The dead bolt was half stuck and didn't work.

Self

10/10

Exceptional

01 Jun 2025

John

Great hotel and location. Parking was good and available. The only constructive criticism is that for checking in there isn't a lobby pull up spot but that's okay if you can park in back, but I didn't think I could park in back since I hadn't checked in yet. There was a gate for parking in back that requires the room key. What I didn't know is that I could pull up to the parking gate and push a button to ask to be let in. Since I didn't know that I had to park elsewhere in a parking garage that has a cost. This Residence inn has a daily cost for parking as well which is understandable but not known until checking in.

Leisure Partner

10/10

Exceptional

01 Jun 2025

Linda

The hotel was in a great location for visiting various sites and near many restaurants. The room was good for a family with a refrigerator and microwave. I wish the cleaners had vacuumed when they cleaned.

Friends_and_family Family

10/10

Exceptional

28 May 2025

Trevor

The main thing we liked was the larger room options with a full Kitchen. Location was great with lots of restaurant options to walk to, parks, the Aquarium, etc. It's a little older and could maybe use a little updating, but otherwise it was very nice. The full breakfast bar was pretty decent as well.

Leisure Family_with_children

4/10

Poor

10 May 2025

ShaShana

Property was very outdated and way overpriced refrigerator had dents all over it rooms were small. Would not recommend.

Leisure Family

8/10

Excellent

07 May 2025

Verified traveler

The air conditioner was so loud that it kept waking us up. The rug was ripped and the bathroom was really old.

Partner

8/10

Excellent

03 May 2025

Tara

Great location

10/10

Exceptional

29 Apr 2025

Thomas

Don was an exceptional front desk representative!

Leisure Family

10/10

Exceptional

04 Apr 2025

Tammy

Best customer service

Best customer service. Chassidy not only gave me a great recommendation for dinner but also followed up afterwards to make sure I enjoyed the restaurant

Self

10/10

Exceptional

31 Mar 2025

Terri

Excellent for small families and very walkable to local attractions and dining

Leisure Family_with_children

10/10

Exceptional

24 Mar 2025

Paul

Close to the aquarium and food

Partner

10/10

Exceptional

19 Mar 2025

Jamie

First Family Vacation!!!

This was my family’s first vacation! Mrs. Lily and Mrs. Vicky (or V, I do apologize I’m writing this after my four hour drive back home) they were so sweet and amazing! Thank you guys for being awesome we look forward to coming back! 💙

Friends_and_family Family

10/10

Exceptional

16 Mar 2025

Kellyn

Convenient location with bedroom options and pool.

Leisure Family_with_children

10/10

Exceptional

16 Mar 2025

Quinzy

The staff is excellent. Professional, courteous, and they react quickly to any concerns. Some rooms are outdated, repaired time and time again to the point of needing to be renovated. This is no reflection of the staff. Breakfast was great also. Would definitely stay here again. I cannot speak highly enough to the staff. They set the standards for other to follow.

Leisure Family_with_children

10/10

Exceptional

11 Mar 2025

Forrest

Really enjoyed our stay. Close to the aquarium. Good breakfast. Nice pool.

Family_with_children

8/10

Excellent

04 Mar 2025

Mandi

Property was perfect and staff was great. Jordan , at the front desk, was wonderful. Was very upset to receive a bill for parking. I was not aware of that. Very disappointed

Leisure Family_with_children

8/10

Excellent

03 Mar 2025

Mandi

Staff was great, and it was a perfect location. Jordan, at the front desk, was wonderful. She was so accommodating, friendly, and very welcoming. The thing that is super frustrating is I was charged for parking! I had no idea that it was $20 a day to park😡. I just found out through my email. That should’ve been made for clear. I’m so disappointed in that.

Leisure Family_with_children

6/10

Pleasant

19 Feb 2025

Elitzafan

Staff was good. But the room wasn't ready until 5pm

Leisure Family_with_children

10/10

Exceptional

17 Feb 2025

Tarzmonisha

Rooms were nice

Business_and_leisure Family_with_children

4/10

Poor

25 Jan 2025

Jonathan

Friendly staff.. outdated dirty hotel

Good location but outdated, dirty and not a Marriott standard. Front desk help was very kind but condition of hotel was poor. As was my decision booking this room.

Friends_and_family Family

10/10

Exceptional

24 Jan 2025

Dale

Very good

10/10

Exceptional

22 Jan 2025

Wieslaw

Frendly and clean

Leisure Family