Staybridge Suites Chattanooga Dwtn

Staybridge Suites Chattanooga Dwtn - Conv Ctnr IHG

United States , Chattanooga - TN
Chattanooga, 1300 Carter Street
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100 reviews shown

6/10

Pleasant

04 May 2026

lawrence

Just needs some updates to rooms
More electrical outlets

Family_with_children

6/10

Pleasant

04 May 2026

Larry

The staff was kind and very helpful. Overall, the property was clean. However, the condition of the building was well below expectations. My first room they assigned me had no sofa. The second room they gave me the outlets weren’t working in the bedroom and the third room, they finally settled me in had no lights over the sink.
The breakfast bar was good.

Family

10/10

Exceptional

04 May 2026

Sharon

Yes

10/10

Exceptional

03 May 2026

HOPE

Staff was really great! We were getting into town early and called to see if they had a room ready for us early, and they did! Also, parking on site is only 18 dollars a night… not 59.00 as Expedia shows, so do not pre pay for parking when you book through Expedia. They also allow pets! Great place!

Partner

6/10

Pleasant

02 May 2026

Nikki

Hotel front desk Staff were very nice. However, housekeeping never came by our room once in 4 nights, we left a tied trash bag outside our door that was not picked up for 2 days. The pool and hot tub were closed when we arrived and no notice. There was a cigarette butt on our patio when we arrived. Parking was free because the pool issue but contractors/ business companies were using the lot as well even working on cars during the day parking right next to my vehicle.

Family_with_children

8/10

Excellent

27 Apr 2026

Jan

Very kind and helpful staff. The building is dated but clean. Lots of offerings at breakfast buffet which

10/10

Exceptional

26 Apr 2026

Lisa

The pool water was freezing and the hot tub was out of order, but overall the stay was pleasant and we’d stay here again.

Family_with_children

2/10

Poor

26 Apr 2026

Jordan

Room was not clean and extremely outdated, front desk staff is rude and hardly ever available, the doors to get into the hotel do not work properly & will have you locked outside of the hotel while the front desk staff is nowhere to be found

2/10

Poor

26 Apr 2026

Renee

This is a horrible place to stay !!! Do not be fooled by the photos !! Literally every room was asking for a refund when we left !!

Partner

2/10

Poor

20 Apr 2026

haleigh

Hot tub and pool were closed. Rooms were nas

4/10

Poor

20 Apr 2026

Steven

Rented two rooms so cery disappoi ted. Hot tub and pool was not working. Had a co2 alarm go off on may level in pool area. No one new anything about how to fox or operate. Towels laying everywhere and not managed. People sneaking in pool area unattended. Not cleaned very well. Room was terrible. Room phone did not work at all. There were no wash rags in either room and the extra pillows for guest were missing. And only two towels in each room. Seriously needed a refund for this visit. Checkout clerk said they would refund a small portion however we are sorry having issues with our \"printer\" prohibited them from issui g a refund? Seriously...thought everything was digitial and it was only a hold on my account until processed out...should have been no issue giving refunds for both rooms...worst stay ever. Do not book here...no general manager on staff to handle issues.

Friends_and_family Family

4/10

Poor

19 Apr 2026

Jessica

We stayed here during a dance competition, and the location was very convenient—being able to walk to the convention center was a huge plus. Unfortunately, the overall experience didn’t match the convenience or price of the room. The hotel felt quite run down and not very clean.

At check-in, the front desk interaction was minimal, with little communication or helpful information provided. The pool was closed upon arrival and didn’t reopen until late the following evening, which was disappointing.

Our room also had maintenance issues—the shower was falling apart, and there appeared to be mold present, which was concerning. Overall, while the location is great, the condition of the hotel and service left a lot to be desired.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Shateria

The STAFF WAS AWESOME EASTER WEEKEND I WENT & was extremely exhausted the staff helped me check in less then 10 mins I had my keys & laying in a comfortable nice clean room

Self

10/10

Exceptional

09 Apr 2026

Chrystal

Hot tub not working

6/10

Pleasant

09 Apr 2026

Robbie

Pool was out of order. Great breakfast and restocked fresh food all the way til end of breakfast hours nice beds stocked kitchen with glasses pots pans dishes flatware. Good list of tv Chanels. Quite convenient to downtown and all tourist attractions. Walking distance to downtown but a little father than most downtown motels. Parking was included in price on motel property if you want to walk or bike downtown to save money

Partner

4/10

Poor

09 Apr 2026

Nick

Hotel was nice but hot tub and pool where closeed and was the reason I reserve the place. The breakfast was good, but still no hot tub or pull.

Friends_and_family Family

4/10

Poor

07 Apr 2026

Dustin

My husband travels to Chattanooga several times a year for work and usually stays here because of the location next to the Convention Center. We have had great experiences in the past, which made this stay especially disappointing.

The biggest issue was cleanliness. We booked a two bedroom suite with a pull out couch, and it was clearly not properly cleaned. There was white dog hair all over the couch, and my son ended up covered in it when he sat down. I had to call housekeeping to vacuum it. There were also pieces of pet food left on and under the dining table. We won’t even talk about whatever was on the walls by the trash cans (pictures attached).

We spoke with another frequent guest who said she found someone else’s underwear in her sofa bed, which is completely unacceptable.

The pool has always been advertised as heated, but has never been warm. This time the heated hot tub was also out of service. When asked about it, an employee said “it’s going to be awhile” and walked away.

The hotel feels worn and the evening social was very underwhelming compared to past stays.

Unfortunately, we will not be staying here again even though historically it was our go-to.

Family_with_children

4/10

Poor

06 Apr 2026

Jeremy

Didn't use or know of laundry facilities. That area was closed off as well as the pool being closed. Staff was nice but the hotel was old and smelled of a musk. Breakfast was not good.

Family_with_children

8/10

Excellent

06 Apr 2026

amy

Clean room. Good breakfast. Pool closed. Room was very loud...next to air conditioning unit...

Friends_and_family Family

8/10

Excellent

06 Apr 2026

JOSCELYNE

It was fine

Business

6/10

Pleasant

06 Apr 2026

Denise

We booked this hotel for an event at the convention center as well as many other event participants. Our room was great until we opened the sleeper sofa and it was folded up with dirty bedding, food and idk what else. Thank goodness I had an air mattress in my car because thats what my daughter slept on.
The workout room, pool and laundry was closed all weekend. We booked this hotel for the pool and it was closed the whole time. We were told it was closed on Friday due to an issue in the first floor that had us all evacuated for hours. We were not pleased that it was not disclosed until we asked multiple times Saturday when it would reopen.

Business Family

8/10

Excellent

05 Apr 2026

Angela

The room was nice. The refrigerator would not close unless you pushed it closed. The chair in the room had shredded corners and the dishwasher had water in the bottom of it which appeared to drip out on the floor (we had water in the floor). It was quiet. Breakfast was fine and kept clean, wiped up from messy people and kept refilled. The ladies working the kitchen did a great job. The young lady at the front desk was awesome. The hot tub and pool were closed and we were hoping to relax in the hot tub.

Partner

6/10

Pleasant

04 Apr 2026

Alyson

Very outdated, beds are tiny,

4/10

Poor

01 Apr 2026

Adrianne

We didn’t get a chance to take advantage of the pool or hot tub because the pool heater was broke. Pool closed.
Room was filthy : the let-out couch mattress needed to be replaced it was super thin. No comforters were on the beds. Heat didn’t work in the room. Furniture was raggedy and had holes in it. Appliances needed to be cleaned and the dishwasher had moldy water in it. Other family members were complaining that they had dead roaches in their coffee maker and dishwasher. Furniture was raggedy and very uncomfortable to sit on.

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Doris

Staff so supportive and kind understanding I was in Chattanooga for medical emergency.
Breakfast great, free laundromat, towels as needed except once, building and interior very dated. They should do a remodel it’s a great walking downtown location!

Self

6/10

Pleasant

30 Mar 2026

Kathryn

The room was clean and check in was fairly smooth, but I asked for a late checkout and was told it would be accommodated, but when I returned to gather items and breast milk that I had left in the freezer to keep, I was locked out and my room had already been cleaned out and my items removed. I had to hunt them down from housekeeping and ask them about what time they had taken them to try and ensure the safety of the milk. Receptionist at the desk was informed and seemed surprised, but there was clearly a disconnect in relaying the information or the time that was promised to me for checkout.

Business

6/10

Pleasant

29 Mar 2026

Charles

The hot tub or pool was not working. My I got suite with 2 full beds and took out bed. The roll out bed mattress was torn and the spring was broken the mattress was sinking my daughters could not sleep on it. I told front desk told me they did not have anymore rooms like the one I had. She said I can give you one with one queen bed and let out couch. I said that will not be enough room. I asked for another couch and she stated don’t have anyone to move the couch..

Family_with_children

6/10

Pleasant

29 Mar 2026

Tonja

Thebbed was terrible very hard felt like we was sleeping on the floor.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Tiffany

Hot tub didn’t work, pool contained algae and we didn’t realize until after kids swam for a little bit. My child ended up with a rash the very next day.

8/10

Excellent

29 Mar 2026

Jennifer

The property was fine but I really appreciated the gated parking. If you have an event at the convention center you can’t get closer than this. It was literally steps across the street

Family_with_children

6/10

Pleasant

28 Mar 2026

Kyle

We did not have the best experience. We were informed once we arrived that the pool (one of the reasons why we chose the hotel) was closed. Pullout bed which was ridiculously uncomfortable did not have any sheets for it in the room. Breakfast area felt messy and they didn’t even offer water (was told I needed to purchase water from the pantry). Would choose to stay elsewhere next time I’m in Chattanooga.

6/10

Pleasant

28 Mar 2026

Jamie

Clean but very outdated especially for the price we paid for one night.

Business

4/10

Poor

23 Mar 2026

Tim

The room smelled of a foul odor, ice maker didn't work, staff after checkin cou;dn't care less about issues. remote control in living room would not turn tv on or off, but changed channels. Staff told me I didn't know how to use it.

Pet

6/10

Pleasant

21 Mar 2026

Robyn

Room was clean. Pool and hot tub broken. Handicap doors broken. Breakfast was typical. Short walk to free shuttle. Staff was friendly when you could find them.

Family_with_children

10/10

Exceptional

19 Mar 2026

David

Great location a few blocks from some cool bars and close uber to others. Great reception certain nights with complimentary small meal and wine and beer. Very good complete breakfast buffet. Great staff, very clean. Note that there is a parking fee which seems to be common in the downtown area. Close walk to The Choo Choo and main area! Close drive to many other attractions!

Partner

10/10

Exceptional

17 Mar 2026

Evelyn

Clean, relaxing, calm

Business_and_leisure

10/10

Exceptional

17 Mar 2026

tena

Was a great stay

Partner

8/10

Excellent

16 Mar 2026

deanna

Everything was great except the heater to the pool and hot tub was out very disappointed about that but it was a great motel

Friends_and_family Family

4/10

Poor

16 Mar 2026

Trippy

Our room had multiple issues. Couch was torn on the arms and the bed built in was unusable due to broken springs. Toilet handle also was broken and nearly fell out every time used.

Friends_and_family Family

4/10

Poor

14 Mar 2026

Rachel

The room was clean and the staff was pleasant. The WiFi was probably the worst I’ve ever had. My husband was unable to work because his laptop kept disconnecting. You couldn’t even stream a show without it disconnecting every 3 minutes. The hot tub was broken. The shower was half of the water pressure it should have been because the tub would keep running when you tried to pull the switch. Property was dated and needs updates!

Partner

10/10

Exceptional

14 Mar 2026

Corey

Friendly staff. Good breakfast.

Partner

6/10

Pleasant

12 Mar 2026

Cloyce

The room was a nice size. Mostly clean. However, I don’t mind that the linens weren’t replenished in the 4 days I was there….but c’mon…..at least empty the trash.

Business

4/10

Poor

11 Mar 2026

Lanette

Call first before booking the pool indoors was freezing so cold the jacuzzi was cold and the nets were not great at all our refrigerator did not work so all our food spoiled we just went from March 7 to 11 Not happy

6/10

Pleasant

08 Mar 2026

Bethany

I liked the location of this hotel. It was right next to the convention center which was helpful, since I was in town for a conference. I liked that they had breakfast as well. Which a lot of hotels in the area didn’t.

However those were the only good things about this hotel. About 1/2 the staff were very friendly and helpful. The other 1/2 acted like I was an inconvenience when I was asking for help.

My first night there was a bug crawling up the wall of my room. I smashed it and took it to the front desk and got: it’s a bug. They said they sprayed my room down the next day. Not sure they did since my last night I saw another of the same bug. I’m not 100% sure what the bugs were. I’m unsure if they were there due to the location. The fact the front doors stayed open all day and most of the night or a cleanliness problem.

Everything felt like it had a surface level clean and not a deep deep clean that everything desperately needed.

Overall my stay was fine. Since I was so busy with the conference I basically was only there to sleep and shower. But I wouldn’t rush to stay there again.

Self

8/10

Excellent

25 Feb 2026

Niki

The room was good the staff were good, but there was a cockroach in the kitchen and on the wall in the hall. Yuck!

10/10

Exceptional

23 Feb 2026

Brittany

We only stayed about 9 hours but the pull out couch was nice.

10/10

Exceptional

23 Feb 2026

Michele

Absolutely love this place. It’s perfect for staying when we travel to Florida from Michigan. I have stayed here many times when doing triathlon events. I recommend this hotel to anyone. Very close to everything.

Friends_and_family Family

2/10

Poor

22 Feb 2026

Michael

We had roaches the first night and then bed bugs the 2nd night. We left that 2nd night and went home. Not a great experience at all. Other issues as well. Would never stay here again or recommend it to anyone.

Partner

10/10

Exceptional

20 Feb 2026

Hao Chen

The front desk staffs were great and friendly and nice.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Deshara

Staff

2/10

Poor

13 Feb 2026

Angie

The hot tub had jar and soap floating jn it, made me actually gag. I even called to be sure it worked knowing the pool wasn’t heated. Very disappointed

Family_with_children

6/10

Pleasant

13 Feb 2026

Wissam

The Staff was great, the room was just old and it showed, damaged blinds on balcony door, super loud fridge, damaged dining table, cracking on wall around showers.

Leisure Family_with_children

2/10

Poor

11 Feb 2026

Melissa

Hot tub was not working. Hotel staff discounted my additional night stay when I booked at the hotel counter. Saved $54. Booking direct to the hotel was way cheaper.

I ended up checking in for Friday evening since myway cheaper. I don’t think I’ll be using hotels.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Nicholas

Great stay

Leisure Pet

10/10

Exceptional

01 Feb 2026

Carly

We enjoyed our stay at the StayBridge. Definitely a hidden gem in Chattanooga.

Leisure Partner

2/10

Poor

27 Jan 2026

John

Woke up at 3am freezing to death, the heat didn’t work. On top of that we booked beer because of them having a hot tub. Well that’s misleading, they have one but it looks like a septic tank and was inoperable. So basically it’s false advertisement. I contacted IHG and they assured me that it would be made right. Wel staybridge informed me that I should have told them at 3am because they had other rooms available, so because I didn’t get moved in the middle of the night , they couldn’t comp my room, give me a discount, nothing! Just tough! Well I’ll not ever swing the doors of this dump or any other IHG property. I’m done! Do not stay here, unless u like not getting amenities or any rest!

Leisure Partner

6/10

Pleasant

26 Jan 2026

Tina

Needs TLC

Leisure Partner

6/10

Pleasant

19 Jan 2026

Ken

This property was such a mix! The breakfast was amazing and had options that I could have on my special diet. The room was clean when we arrived, though the place is somewhat dated. My big beef was that it appeared that no one vacuumed all week -- the same trash that was on the floors in the halls stayed there the whole time, even though I requested the staff to vacuum. We had to ask several times for toilet paper and finally went to the front desk to get a roll. There was no cleanup at all of our room either, though we did not put the magnet on the door that asked for \"no\" service. It appears to me that there is not enough cleaning staff. One morning, after the main dining area had cleared out (I was the only one in there), a girl vacuumed about a 10 foot area and then left, leaving trash all over the floor. I've never seen floors so dirty in any hotel we've stayed in.

Leisure Family

2/10

Poor

19 Jan 2026

Victoria

No. Room had roaches. Called before was told they had a heated pool was not heated at all. Hot tub broke while there. Only good thing was the breakfast bar. Really need to step up their game and not lie to get people to book there

10/10

Exceptional

18 Jan 2026

Christopher

It was fresh but food was bland

Friends_and_family Family

4/10

Poor

18 Jan 2026

Cassie

The room was atrocious. First room, the bathroom light didn’t work. Moved to another room. That room had caution tape over the dishwasher. Bugs showing up constantly. Broken trim work, the outlet in the bathroom had black burn marks on it and the bathtub is beyond help.

Partner

10/10

Exceptional

18 Jan 2026

Tish

Room was clean, bed was comfortable and the staff was very friendly.

Leisure Family

10/10

Exceptional

16 Jan 2026

Elydia

Amazing staff ‼️

Business Family

10/10

Exceptional

16 Jan 2026

Jennifer

The staff was very helpful with suggestions. Parking was onsite and convenient. The room was EXTREMELY clean. The only negatives would be the ice maker didn’t work (even after I turned it on) and the bathroom exhaust fan didn’t work either.

Leisure Partner

10/10

Exceptional

13 Jan 2026

oriel

Perfect

10/10

Exceptional

12 Jan 2026

Zarah

Great location. Staff was awesome. Breakfast was delicious. Pool/ hot tub are could be a little cleaner. Everything else was great!

Leisure Partner

8/10

Excellent

10 Jan 2026

Joseph

Yes, the facility is clean and the service is courteous.

2/10

Poor

08 Jan 2026

Melanie

The room was TERRIBLE!!! No exaggeration. We were invited to look at another the room which was just as bad if not worse. The Motel 6 and Super 8 is what it reminded me of. The staff was nice and there was nothing they could do about anything. From being old the wifi strength wasnt strong enough to be used for firestick to having to get extra comforters for the chair and couch just to sit on. I was extremely hurt and disappointed, as it was for my husband and I to get away for out anniversary while remaining in the city to be close enough to reach my mom.

Partner

2/10

Poor

08 Jan 2026

Brandee

The afternoon staff member who checked us in was extremely rude. I actually had to start recording because of the derogatory way he was speaking to us.

We ended up getting up at 1: 00am because my nephew said is body hurt and was itchy. He had welts all over him and when we turn the lights on they had bed bugs in his bed.

Extremely dirty facility I would definitely not recommend.

The manager on duty at 1:00 in the morning was very helpful and kind though, he got all of the kids a snack and made sure to walk me through the steps of speaking to the manager in the morning.

Leisure Family_with_children

6/10

Pleasant

04 Jan 2026

Anett

Should be cleaned well a d remodel
Roach in the badthroom

6/10

Pleasant

01 Jan 2026

Joseph

Room was dated, missing a smoke detector and the beds were uncomfortable. Other than that, it was a pleasant stay and would stay again if they upgraded the beds.

Leisure Family

2/10

Poor

30 Dec 2025

Kathleen

The room had significant water damage and smelled of damp mildew. The hot tub was filthy. There was rust spots on the floor. The couch sunk in terribly when sat on. We sucked it up, but upon packing up to leave, there was a cockroach! Next time I'm in a hotel that is a disgusting as this one, i will leave immediately.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Teaira

Great

10/10

Exceptional

28 Dec 2025

GANESH

Nice propwrty with good breakfast options.

2/10

Poor

28 Dec 2025

Steven

Room and hotel were incredibly dirty. Full trash bags in the hallway. Floors in the hotel AND the room had not been vacuumed. There was food caked in the carpet. I killed roaches in the room. The bathroom floors were slimy. EXTREMELY poor housekeeping. I would never stay there again.

Friends_and_family Family

2/10

Poor

27 Dec 2025

Ben

We had to swap rooms due to mattress being destroyed. After swapping to the new room we found it hard to stay in it because the smell was so bad.

Positive note. We made it through the night and breakfast was not to bad.

2/10

Poor

27 Dec 2025

Maritza

I was extremely disappointed in the hotel and the room I stayed in. The hotel itself was dirty, the room I stayed in was very dirty. The pull out bed was broken and fully stained with urine (what it looked like) and the hotel was not able to make any accommodations. I was very disappointed to have to go through this on a holiday vacation with my family. I haven’t been able to get help from the hotel or hotels.com

Friends_and_family Family

4/10

Poor

26 Dec 2025

Machiko

The room was not clean (a lot of dirt on the A/C and even saw a small cockroach)… my husband mentioned it to the front desk but nothing was done to better the situation.
Also, disposer was not working. Room was just not ready to welcome a family.

Friends_and_family Family

8/10

Excellent

25 Dec 2025

candice

I didn't eat breakfast

Friends_and_family Friends

8/10

Excellent

24 Dec 2025

Dalton

The bed was rough but other than that a great experience.

Partner

10/10

Exceptional

24 Dec 2025

Jacob

Very nice room and a full kitchen. The place was very clean. They have electric car charging stations in the parking lot although only one of the two was working.

Leisure Self

10/10

Exceptional

23 Dec 2025

Brittany

We had the 2 bedroom with a full kitchen. It was absolutely perfect and the balcony was great to have meals on.

Partner

8/10

Excellent

22 Dec 2025

Brittany

Nice stay

10/10

Exceptional

19 Dec 2025

Valerie

This was an excellent hotel. Clean and spacious rooms and excellent service by the staff.

Friends_and_family Friends

10/10

Exceptional

10 Dec 2025

John

Room was large and spacious. Comfortable bed. Great location. Friendly staff. Convenient parking.

Self

2/10

Poor

09 Dec 2025

Marcia

Roaches we told the manager that night

10/10

Exceptional

06 Dec 2025

KIMBERLY

Very clean and nice and convenient to

Leisure Family

6/10

Pleasant

30 Nov 2025

Angela

The room was ok. There was a weird bug we saw in the room, but it was only one, so we didnt get too concerned. It was clear that the hotel was built very quickly and a lot of corners were cut. The faucet in the bath didnt stay where it was set, the drain plug wouldn't stay open, and there was a very apparent leak in the ceiling in the lobby. Probably would find another place to stay next time, but if I had to, I would stay again.

Leisure Family

10/10

Exceptional

30 Nov 2025

Beverly

Very quiet location, rooms clean, all the staff where very kind & helpful!

Leisure Family

8/10

Excellent

26 Nov 2025

Jonathan

Room was clean, exept there was some rotten tomatoes in the fridge. Everyone was friendly and the room was spacious and efficient for our needs. We did have to ask for coffee for the room. Also the breakfast was a little skimpy. All in all a good stay though.

Leisure Family

2/10

Poor

24 Nov 2025

Savannah

Room wasn't fully cleaned, shower didn't work, cold water didn't work only Hot.

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Jeff

I saw a lot of bad reviews for this hotel but went ahead anyway. My room and my stay were very good, especially for the price compared to other downtown hotels.

Leisure Family

10/10

Exceptional

19 Nov 2025

Kayla

We loved all the extra room we had! And having 2 bathrooms was amazing! The staff was super nice! They had a great breakfast. Would stay here again 100%

Leisure Family_with_children

10/10

Exceptional

18 Nov 2025

Juan

The hotel is nice and well maintained. Our room and the hospitality where both very good.

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

lolita

The staff, location and breakfast were exceptional. My only complaint was the hard mattress but I didnt blame the staff. I would definitely recommend and return.

6/10

Pleasant

16 Nov 2025

Rebekah

A bit outdated but a pretty good value and the staff was very nice!

Leisure Partner

2/10

Poor

15 Nov 2025

Patrick

I have little to say about what was good. The property was disgusting. I would love to talk to someone who could do something about it. I have pictures to share.

Leisure Family

2/10

Poor

09 Nov 2025

Catherine

Roaches, torn down furniture, when told front desk no ice they said we could bring the ice tray down it was yellow and molded.. fire detector was broken and beeping half way through the night.. when packing up found clothes under bed that did not belong to us.

2/10

Poor

03 Nov 2025

julio

The rooms were dirty the pull out couch was busted and there were roaches in the room

10/10

Exceptional

02 Nov 2025

Sean

Light didn’t work in the bed room left early