Clarion Inn near Lookout Mountain

United States , Chattanooga - TN
CHATTANOOGA, 3641 Cummings Hwy
Show on Google | Website | Map

100 reviews shown

6/10

Pleasant

25 Apr 2026

Ivetta

Property needs renovations, bed was not comfortable. Latch on our door was broken off. Wouldn’t stay again

Partner

10/10

Exceptional

25 Apr 2026

Maria

Friendly

Family

10/10

Exceptional

16 Apr 2026

Olga

Good location. Friendly staff

8/10

Excellent

13 Apr 2026

Jude Vinesh

Good Breakfast.

Family_with_children

8/10

Excellent

11 Apr 2026

Chiewhui

Breakfast was ok Could be better with some instant oatmeal n more choice of bread like bagels n cream cheese
Plenty of good parking

Partner

10/10

Exceptional

10 Apr 2026

Marta

Yes, breakfast was great. Parkin was ,nice and easy.

10/10

Exceptional

06 Apr 2026

Nand Kishore

the room was good but the bathroom tiles and drywalls were dirty and cracked.

Friends_and_family Family

4/10

Poor

03 Apr 2026

Lenka

Breakfast was cold and tasted awful.
Several Maintenance issues and there was substantial MOLD in the bathroom
Only positive was the staff

Partner

4/10

Poor

01 Apr 2026

Joshua

Some of the furniture was in disrepair. Wall socket covering in the bathroom was not the right size to cover the hole that was there and the screws were literally hanging out of the wall.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Nataly

The rooms need a little upgrading in the sense that the showers are arrested. The door knobs need replacement. The floors are squeaky. windows need cleaning but other than that it was pleasant and location was awesome!

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

PATRICIA

The front desk woman was very friendly and helpful even with a line of people waiting for help. The room was very clean but worn. The mattress definitely needs an upgrade, it was really bumpy and it looks like cheap fixes for the bathroom, specifically around the tub and the caulking. The owners should do better to keep the place looking better.

Partner

8/10

Excellent

30 Mar 2026

Millie

Great staff and clean property. Room could use an update but overall solid choice roght iff the highway

Family

6/10

Pleasant

30 Mar 2026

Sharon

I upgraded and had to pay an extra $55 to get a room with double beds, because I have a back problem. The room nor the bedding was very clean. I bath looked like someone with boots had taken a shower before we got there, the toilet was stained which is very off putting. The wall in the corridor area had a huge hole in it and the paint was chipped, not only in our room, but all the way along the corridor. We had hooks on the wall but no pictures. It was very depressing to stay in there. I expected better when I had paid for the upgrade. The breakfast in the morning was good, but the area around the hotel did not allow anywhere for me to walk my dog. I did walk behind the hotel, only to be told by the Knights Inn Manager that I was trespassing on their property and told to get off, which was behind the Clarion. I now have a very poor opinion of Clarion Choice Hotels and will not be booking with choice hotels again!

Pet

6/10

Pleasant

30 Mar 2026

Wendy

The bathroom tub had mold along the caulk line. The sink stopper was missing. The room smelled like wet dog, but seemed like a clean bed. The door lock arm was missing. The dead bolt worked, but the extra security of the arm like lock would have been nice.

The front desk staff employee was polite, patient, and took care of us expertly.

Partner

6/10

Pleasant

30 Mar 2026

Marta

Staff check in great, room maintenance need care,breakfast ok,parking goodprice too high

Partner

2/10

Poor

29 Mar 2026

Daniel

Should have figured out that this place was going to be sketch when we walked into a couple complaining to the front desk loudly that they had just had items stolen from the hall way out side the room. The lobby was crowded with families checking in and there was one women working the front desk with no help. This is spring break and there were little options for last minute reservations and this place had one room left. We were traveling with our dog so we got a pet friendly room. Apparently that means a room that wreaks of wet dog. The walls were filthy and had paint chipping off them. There was once a tv hanging on the wall but was taken off and they left the mount there but put a tv in front of it on a desk. The bed and the floors were about the only thing decent in this room. Don’t look at the towels before you shower because you are likely to find hair or stains. There was a brown substance in the bathroom next to the toilet on the wall. I can only assume what that was.
Not good. I highly recommend this hotel as a last option. I can’t comment about the breakfast. Based on the cleanliness of the room we didn’t want to roll the dice. We got up early and left.
There is a strong scent of diffuser when you walk in. An obvious attempt to cover the scent of uncleanliness. The carpet in the hall way was disgusting and filthy.

2/10

Poor

29 Mar 2026

Karen

Room was gross. Soiled couch, dusty curtains. Bathroom shower was old and peeling. Staff was friendly but clearly understaffed.
The ceiling in the breakfast area was leaking and the desk clerk had to keep attending to mopping the floor.

Partner

8/10

Excellent

28 Mar 2026

MARISA

Was perfect for what we needed, a place to sleep and shower before getting back on the road.

Family_with_children

2/10

Poor

28 Mar 2026

Darcee

The room was disgusting. We would have left if we didn’t check in after midnight on a road trip. As we were walking into the hall with our bag another family was walking out with their bags. I knew that was a bad sign. We didn’t see any signs of bugs but the room was gross and there was black mold on the carpet by the fridge. I will never stay at another clarion

2/10

Poor

23 Mar 2026

Allison

Nasty. Place smelled like carpet fresh. There were stains on carpet in room, looked like a dog pooped and wasn't properly cleaned. Extremely noisy a/c. Had to turn TV on full blast. No way to run at night. Breakfast was awful. When we went back to room you could tell the ionizer, which is not good. Toilet was loose and wobbly. Phone outlets didn't work. Nothing good about this place.

Friends

8/10

Excellent

23 Mar 2026

Mary Michelle

Room was ok bathroom had only one light working and was very dim but for price and one night it was okay

Partner

8/10

Excellent

21 Mar 2026

Lovelyn

The staff was accommodating, and the room was clean.

Partner

2/10

Poor

21 Mar 2026

mohammed

room smell bad

2/10

Poor

18 Mar 2026

CIRO

Hotel was horrible. Old, smelly, dirty and bugs in the rooms. I had to change three times my room. First room had paw prints on the bed sheets, smelly and very outdated. The second room had a smell like something died in the room and it wasn't clean. And the third room had a bunch of dead bug all over the floor. In conclusion, the hotel is falling apart, dirty rooms and the staff simply didn't care a bit. My stay was prepaid and they didn't want to refund the money. Stay someplace else there are a bunch of other hotels in the area nicer and budget friendly.

Family_with_children

10/10

Exceptional

17 Mar 2026

Pamela

Staff was friendly and rooms were comfortable.

Family_with_children

4/10

Poor

15 Mar 2026

Richard

The carpeting throughout the building was old and needed vacuuming (at the least). The room was dirty… some sort of white powder in a corner … dust all over. The lights were not very good and one bedside wall sconce didn’t work, even after putting in a new bulb. The bathroom should be gutted. It’s a nah at this location. I have stayed at several midlevel hotels (including other Clarions) a this was the worst. This even ranked toward the bottom of budget hotels/motels I’ve stayed at.

Partner

8/10

Excellent

15 Mar 2026

Jennifer

Fridge was very cold in room. Breakfast food took a long time to be refilled.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Kate

The parking lot is a nightmare due to the steep entry. Hotel is very clean and quiet. Breakfast was very good. Room was very comfortable and relaxing.

8/10

Excellent

13 Mar 2026

Luann

When you entered the lobby, the first floor smelled fabulous when you went up to the second floor and exited the elevator it had a musty smell.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Jennifer

We check in, slept, and checked out. No frills hotel, perfect for quick overnight stay at a great price.

8/10

Excellent

07 Mar 2026

Steven

Room was clean. Good parking.

Partner

10/10

Exceptional

22 Feb 2026

William

GREAT STAFF!!
Great value, great price, great continental breakfast!

10/10

Exceptional

21 Feb 2026

Alexis

Excellent hotel staff, excellent stay

Partner

10/10

Exceptional

20 Feb 2026

Carlos

Always good

Self

10/10

Exceptional

13 Feb 2026

Haider

Clean and friendly

Business

10/10

Exceptional

11 Feb 2026

Benjamin

Room was great and checkout was smooth

Business Self

10/10

Exceptional

08 Feb 2026

Jean

The room was very clean i will be going back to stay at this motel

Leisure Partner

2/10

Poor

08 Feb 2026

Matt

The room had big bugs flying around. Fridge and bathtub were dirty. The whole building smelled weird. We went to go ask the lady at front desk about it and she told us we should have booked on the second floor. She was rude and no attempt to help. We decided to leave and stay at Holiday Inn downtown Chattanooga and it was great. On our way out the front desk lady said “peace b******” to myself and children (5 and 12).
Parking lot was empty so it looks like I was the only one who knew not to stay here!!

Leisure Family_with_children

10/10

Exceptional

03 Feb 2026

Kim

8/10

Excellent

02 Feb 2026

Tim

Everything was ok

8/10

Excellent

31 Jan 2026

david

Limited Breakfast

Leisure Self

10/10

Exceptional

23 Jan 2026

Sharon

Great!

Partner

10/10

Exceptional

17 Jan 2026

Shirley

Customer service was awesome!

Self

8/10

Excellent

17 Jan 2026

Lloyd

First room we checked into the tv didn’t work. We got moved to a different room. Both rooms were very beat up. Holes in the walls, wall fixtures missing and screw anchors pulled out. Woodwork badly scraped up and walls scratched down to the drywall. Hair dryer was pulled off the wall and missing in the second room. That said, the room was very clean and the breakfast was decent. Front desk host Toni went out of her way to make sure we were comfortable. She is the reason we gave the review a “good” score.

Leisure Pet

10/10

Exceptional

12 Jan 2026

Roxanne

Excellent spot to drop our stuff and head to Ruby Falls. Very inexpensive, clean, and a decent breakfast. I recommend if you are trying to save money for Chatanooga excursions.

Leisure Family

6/10

Pleasant

04 Jan 2026

Edmundo

The food is ordinary , no pancake at this time. They are out of stock.
The coffee was not replinish. There is no staff when you need help.

10/10

Exceptional

03 Jan 2026

Thumbs up.

4/10

Poor

02 Jan 2026

James

The first room that I was put in was horribly dirty. There was food (or other substance) smeared on nearly every wall.
The front desk clerk had no problem moving me to another room. That one was clean but you could tell that the place needed an overhaul.
Back entry to the hotel did not lock at all. Back entry was also very dirty.

Self

4/10

Poor

28 Dec 2025

Holly

Staff was nice, especially in the am. Beds were awful!! Noisy and lumpy. Shower on/off control was difficult to turn, it was either real hot or cold.

Leisure Partner

8/10

Excellent

28 Dec 2025

Daxesh

N/A

4/10

Poor

28 Dec 2025

Florence

Moldy shower and leaky roof in the bathroom
Yellow Stains
Bad eggs

Leisure Family

8/10

Excellent

27 Dec 2025

Brian

Rooms were acceptable and decent. Staff was polite. Breakfast was decent usual offerings was very busy and the lady working was working hard to try and keep up.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Daniel

Great all the around

4/10

Poor

24 Dec 2025

Sumitha

This is way below the average hotel. Rooms were not clean. It smelled bad when we entered. Furniture was broken. They had to swap us to another room where the sink wasn’t draining. Breakfast was okay but they had yogurt that was expired a month ago and when we informed them they said okay but did not take any action to remove it. I’ll not recommend this hotel to anyone.

Friends_and_family Family

4/10

Poor

21 Dec 2025

Carie

Based on reviews we thought this would be the perfect stop for a quick stop. Things started off on a bad note, the reservation was incorrectly made for the following night. I contacted Expedia & they said there was a no refund policy. But they would try to contact the hotel to get an exception. I made a new reservation online. At check in the young girl was very Frye friendly. Upon entering the room, you could see that the space had been \"updated\" and it was a horrible job thank you put in 2526 written on the ground

6/10

Pleasant

19 Dec 2025

KAREN

The hotel needs more love. The front door was being held open by big boulders. There had been a leak in our room at some point, so, aside from the dirty walls, this nasty ceiling wasn't something one wants to see. Two women were acting as staff when we arrived. The heavy-set, black woman was rude and extremely lazy. She was sitting at a table away from the desk when we arrived. She wouldn't move to do anything! The other lady with the reindeer antlers in her hair finally came to the desk. There was trash in the hall, as well as a yellow bag in the parking lot (which appeared to have been dropped). Both of these remained there until we left the hotel the next afternoon. The black woman was probably the laziest we've ever seen. She wouldn't lift a finger to do anything. Her attitude was awful.

Leisure Family

8/10

Excellent

16 Dec 2025

Gary

spotless

Partner

4/10

Poor

15 Dec 2025

William

room was great comode was too short fitness room equipment was broken the place just needed a little touch up staff was ok

Business

10/10

Exceptional

11 Dec 2025

Sandra

Great location, easy check in. Room clean. Bed was springy

Friends_and_family Family

6/10

Pleasant

08 Dec 2025

Valya

I don’t know what could be done about the noise and creaking from room above at 2 am and 6 am, as well as road and truck traffic noise.

Self

6/10

Pleasant

07 Dec 2025

Timothy

Was very loud outside

4/10

Poor

06 Dec 2025

Jason

Stayed for 1 night while traveling thru TN. Would have left if it wasn’t so late. Room smelled like soured laundry. Visible mold on ceiling. What looked like 2 spots of blood on the wall - choosing to believe it was spaghetti sauce. Towels and bed linens were super dingy, probably not using bleach in their wash. TV was broken. Stayed here once before while traveling thru TN and it was fine. Assuming it’s under new mgmt/ownership. Woman working reception when we checked in was nice, funny, and polite.

4/10

Poor

30 Nov 2025

Ashley

The rooms had water stains in the ceiling. Rooms were not very clean and the beds had huge dips in them. Waited over 10 minutes for someone to show up at the check in desk which they only came once a maintenance person went to find them. Both luggage racks had deflated tires . Hotel coffe is always not great but this one was absolutely horrible. Highly suggest paying a little more for a better place

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Justice

Very accommodating, spacious room, comfortable bed. Tv was pretty small and the carpet had a huge stain on it but I would stay here again.

4/10

Poor

28 Nov 2025

autumn

Cleanish. Run down. Not very quiet, thin walls. Breakfast was not worth walking by. We stayed here in the past, but would not stay again

Partner

10/10

Exceptional

24 Nov 2025

RODNEY

Clean room and friendly staff.

Partner

10/10

Exceptional

23 Nov 2025

Rasika Kelum

Very good

2/10

Poor

22 Nov 2025

Tiffany

There were blood stains on the comforter, no batteries in fire alarm, and the worst tv. Front desk told us we were making her job harder when we asked if we could plug in our Roku. Has nothing to do with their job.

Friends_and_family Family

2/10

Poor

18 Nov 2025

Fernando

Sorry, everything was bad.

Friends_and_family Family

2/10

Poor

18 Nov 2025

Mark

Hotels.com. Please remove this hotel from your site. I do not think you you would knowingly front this hotel and if so, I should cancel my hotels.com membership. Check the last 6 months or so Google reviews. The ownership has totally misrepresented this place and it borders on being condemned. At the least, downgraded to a motel. I have a laundry list of safety and sanitation items that should be made to whoever issues business licenses.

Friends_and_family Family

4/10

Poor

16 Nov 2025

Alyce

We went to three rooms before getting one that the refrigerator was working. The room smelled musty. The picture on the website shows a room with laminate wood floors but none of the rooms we went into had that- they had smelly carpets. Very outdated. Staff was nice but that’s it

Leisure Family

8/10

Excellent

16 Nov 2025

Dawn

Clean & quiet

6/10

Pleasant

16 Nov 2025

James

Staff were pleasant, room was dated. You get about what you'd expect for the price.

Partner

10/10

Exceptional

13 Nov 2025

This hotel is in an excellent location across the street from Walmart and a short distance from Ruby Falls and Rock City. The staff was friendly, and the breakfast had options. The room was a good size.

Leisure Partner

2/10

Poor

04 Nov 2025

Irma

Dirty room and linens. Bad smell.
Staff was nice though.

Family

8/10

Excellent

02 Nov 2025

Deborah

Hotel is clean

8/10

Excellent

29 Oct 2025

Carol

We enjoyed our stay. Room and breakfast were nice but neither tub nor sink had stoppers.

4/10

Poor

28 Oct 2025

Madeline Raíces

Necesita mejoras

4/10

Poor

25 Oct 2025

Michael

It needs a lot of cleaning and remodeling too many things in bad condition

6/10

Pleasant

24 Oct 2025

Kathryn

Parking lot was well lit and the location was convention from the main highway. Otherwise, look for a different location - very dated property and not well maintained.

10/10

Exceptional

23 Oct 2025

Trisha

Nice place

Partner

10/10

Exceptional

22 Oct 2025

Sandra

Good stay for quick trip to chatt

Leisure Partner

8/10

Excellent

21 Oct 2025

Devon

Older property but clean and well-maintained. Good location off highway. Breakfast was just okay. I wish hotels would stop serving those gray sausages. They all do it and they are all awful.

Leisure Partner

8/10

Excellent

21 Oct 2025

Edith

Good place

Business Partner

4/10

Poor

19 Oct 2025

Victoria

The fire alarm was missing in our room. There was mold all around the baseboard in the bathroom. Someone was BLARING music until after 2AM. My husband called the front desk several times and they FINALLY chose to do something about it after his fifth attempt. Worst hotel experience we have had. I DO NOT RECOMMEND staying here.

Leisure Family_with_children

2/10

Poor

19 Oct 2025

Mary Kay

The place smells horrid like straight up mold! Bed was somewhat comfortable but sounded like it would break everytime you move. Maintenance was nonexistent. You can tell they do try to clean but you can only do so much. Rooms are very noisy. Save yourself the trouble and book somewhere else for a little more $$!

Friends_and_family Family

2/10

Poor

14 Oct 2025

Nyoka

I was in room 238 and 240 September 26 checking out on September 27 upon checkout. I brought the desk clerk up and showed her that my door just would push open and did not need a key card. It was very unsafe and on the inside, it had a deadbolt and the Protector of the top was broken so we could not use that as an extra safety feature. The desk clerk witness the door failure multiple times just push pushing open unsafe. Anybody could push the door open and go in while we were out of the room that day on the 26th. The manager text the girl and said we would not be charged for the room and yet there are not even able to be contacted. They did not refund the money and they have refused for choice hotels and Expedia as well when I call the hotel myself the “manager just stepped out “and has never returned my calls
This hotel owes me a refund for room 2 38 and 240 as they promised

Leisure Family

10/10

Exceptional

14 Oct 2025

Trisha

Lovely inside great breakfast

Partner

10/10

Exceptional

14 Oct 2025

Laura

This is our go to place every single visit to Tennessee we travel there about 3xs a year its close to everything and has restaurants and shopping literally across the street my kids love it there the staff are so friendly the rooms are clean as well

Leisure Family_with_children

6/10

Pleasant

11 Oct 2025

Amanda

Window need to be cleaned. There were handprints all over it. The mirror in the bathroom needed to be cleaned as well. Other than that it was an average room nothing fancy but fine for a nights rest.

Friends_and_family Family

6/10

Pleasant

10 Oct 2025

Joanie

Decent place for a quick lie down

You get what you pay for. This room was a place to sleep for 6 hours before continuing to our final destination. It is an older hotel that could definitely use a renovation but it was clean. The beds were not the best but I repeat you get what you pay for. The breakfast was being made as we were leaving. It smelt good but we did not wait for it to be done to try it

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

YOUNG A

Clean room and the staff is kind

Leisure Family

10/10

Exceptional

08 Oct 2025

Rush

Great breakfast, friendly owners, good shopping across the street.

Partner

8/10

Excellent

05 Oct 2025

lirante

N/a

4/10

Poor

05 Oct 2025

Emma

The fire alarm was going off for a hour and there was no fire and no staff present to tell anyone what was happening. Phones werent connected in the room.

Leisure Partner

8/10

Excellent

04 Oct 2025

Kevin

Older building, room very clean, value for price.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

PETER

Nice room to sleep for 1 night

Business Partner

4/10

Poor

03 Oct 2025

Cordell

The staff was friendly enough. The carpeting in the room was soiled. A dirty shirt was left in the room by a previous guest. Bedding was not the clranrst. The tub and walls were chipped. The breakfast biscuits were tough, eggs were not done properly. The breakfast selection amwas paltry. Parking was good. The price was low and now I can see why.

Leisure Family

2/10

Poor

28 Sep 2025

Shannon

Just plain gross!!

The hallways smelled terrible, and the room even worse. We also opened the door to find it unbearably hot, as they had the air conditioning turned off. There was a HUGE stain on the caroet that im afraid to even ask what it was , blood or possibly dog feces?? The fire alarm was ripped off the wall, and the light in the bathroom was just a bare bulb. Lastly as we were leaving our room, the door would even seal shut. Stay away from here!

Friends_and_family Family

2/10

Poor

28 Sep 2025

Michael

We stayed here in Dec 2024, and we really liked it. This time around, not so much! We had to move rooms 3x! First room, hot water not working. Second room, TV not working. Third one, we barely had any choice! All toilets in 3 rooms were not working, yes, all of them! It was like they were clogged or something! Either septic system not working properly! Very disappointing experience, and we had to stay two nights, and paid for two rooms!

Leisure Family