Pullman Luang Prabang

Laos , Luang Prabang
LUANG PRABANG, Ban Pong Wanh
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50 reviews shown

10/10

Exceptional

08 Mar 2026

Niels

Super friendly staff. Mina at front desk arranged tours for us, pickup at airport before arrival. Tommy's were super spacious, super clean and high quality furniture. WIFI was tricky one afternoon but quickly solved. Deep bow to Mina, staff, drivers and personnel at restaurant. Breakfast had the best variety I have seen, and dinner had many choices. We stuck with Laotian, which was excellent, but there were pleb of choices including western and Asian. Great hotel, super staff

Partner

6/10

Pleasant

09 Feb 2026

Thomas Lee

Staff was excellent and was trying to do their best even though the whole hotel is worn out and clearly no money going into renovations. Toilet didn't flush, cable didn't work on arrival, board walk was old and boards loose. Lighting in bathroom was dark. Led light from air conditioner panel shines right in your face at night. Limited food service to room. No food panda service. Poor staff seemed to be sad about the lack of funding and up keep. This hotel is just being used by large Chinese tour groups that sleep only here and use Chinese facilities elsewhere to eat and do events. Clearly management doesn't want to invest in the grounds and facilities.

The staff was excellent especially Toto. I hope management helps them and invests in them and up keep.

Leisure Partner

8/10

Excellent

29 Dec 2025

Alexandra Maria Josette

The hotel was very accommodating when we had a room issue. We we were quickly and without any complaints, given a different room on the other side of the property. Staff helped with moving our luggage.

At the restaurant, there was an issue with one of our main course dishes on the first night. That too was quickly corrected by the executive chef. Additionally, the chef checked in nightly on our dinning experience. The morning breakfast was excellent!

Front desk staff scheduled taxis for us and arranged for our shuttle service to the airport at checkout. They were efficient at both check in and checkout.

All staff were kind, friendly and very attentive to our requests, regardless of the issue. Everyone smiled and said hello in the local language.

Our only suggestion for hotel management would be for restaurant staff to speak better English.

Leisure Family

10/10

Exceptional

03 Dec 2025

Jennifer

Property was BEAUTIFUL, staff was attentive and friendly and bilingual. They also helped us coordinate transportation! The breakfast buffet was definitely worth it! One suggestion is more lighting in the bathroom but everything else was 10/10 I would definitely come back!

Leisure Family

10/10

Exceptional

16 Oct 2025

Takao

Very nice environment and good hospitality

10/10

Exceptional

12 Oct 2025

YOUNGDUK

Private, clean and excellent service.

Partner

10/10

Exceptional

05 Oct 2025

Harshad

Peaceful and serene, the property is nestled around the mountains. It truly gives a calming experience. The rice terraces at the property is a wonderful attraction. Staff is also friendly and polite. Wonderful stay.

Leisure Self

8/10

Excellent

14 Sep 2025

Adam

As such a large organisation, why are you still using plastic bottles in this day and age?
Staff were very nice and welcoming.
Overall, a pleasant stay.

Friends_and_family Family

8/10

Excellent

21 May 2025

James

Front desk staff seems very outgoing and helpful. Dining staff seems quite reserved almost unfriendly, however they did get better after a few days. The food served at the restaurant wasn’t so great though.
That being said it is a beautiful property, with a lot of potential.
The rooms are sometimes setup in a way that if you are unfortunate enough to have inconsiderate noisy guests next to you, you won’t be able to get any sleep. The staff should do better to prevent this. Perhaps post signs to respect the quietness.

Leisure Partner

8/10

Excellent

24 Mar 2025

Verified traveler

Gorgeous setting

The setting of this hotel is stunning - you can see the rice fields from the lobby and the pools. This was the highlight of our Laos trip. Check in staff (and all staff we encountered) were so friendly and we really appreciated an upgrade to a bigger room and a cake for my birthday! The only thing I'd really recommend the hotel improving (or guests staying away from) is the western food which was weird and not great. I wish they had more local and Asian food, for example at the pool bar, H20, only weird/western foods were available.

Partner

10/10

Exceptional

22 Mar 2025

Saija

Pullman Luang Prabang was a fantastic experience: peaceful, tranquil and luxurious.
Every member of staff was dedicated to making our stay wonderful, the grounds were tranquil and there were lots of lovely locations to relax in, including 2 large pools.
The outstanding service provided by David and the hotel staff is what made our holiday so memorable. David looked after us every day, including his days off! From arranging day tours to bringing lunch to us by the pool, all our needs were more than met.
We we also given a room upgrade, which was a wonderful surprise. All room balconies face the lovely rice fields, so there's no fear of missing out, wherever you stay.
The hourly shuttle to town centre was very convenient, so there was no need to worry about the hotel being located a bit further than expected. We were even dropped directly at our restaurant!
The hotel rabbits, cats and buffalo were a delightful addition to the lovely environment.
I'm certain that anyone who stays here will be impressed and leave with fond memories of swaying rice fields, warm local smiles and a feeling of wanting to come back.

Leisure Partner

10/10

Exceptional

16 Dec 2024

Nudrat

It’s a bit out of town but has a good shuttle service. Rooms are lovely, not many people staying here so pretty quiet. Breakfast average. Staff nice and helpful.

Leisure Family

10/10

Exceptional

13 Dec 2024

Tak Fai

Property ( Hotel ) is Great with Large Room
Area is very Quiet
Only the water presure is a little weak
and the Hair Dryer only blows cool air

Leisure Family

2/10

Poor

02 Dec 2024

Liliana

The quality of breakfast's food is really terrible. I have lost my iPhone and I'm absolutely sure that was in my room but no one have found it.

Partner

10/10

Exceptional

01 Nov 2024

Tal

Excellent Resort!

Incredible Resort ! Quite and Authentic! Highly recommended!!

Friends_and_family Friends

8/10

Excellent

25 Aug 2024

Sujiro

Hotel has everything one would expect from a Pullman.

However it's quite out of town and one needs to take the shuttle to reach the city centre.

Major problem for me: airport pick up confirmed but nobody showed up and i had to catch a Taxi.

Business Self

10/10

Exceptional

20 Nov 2023

Esther vie nie

The property’s landscape is extremely beautiful and the stay is very comfortable . The rooms are spacious and very clean. Futhermore the services from all the staff there is exceptional and very helpful especially front desk receptionist ms velra . We would definitely choose to stay here if we visit luang prabang again.

Leisure Partner

10/10

Exceptional

28 Jun 2023

Nicholas

The hotel was beautiful and the staff was excellent. I will definitely stay at Pullman on my next visit to Luang Prabang.

Leisure Self

8/10

Excellent

28 Mar 2023

Cindy

The staffs are great and friendly. They are providing excellent services and we have a great time there. There is room for improvement on the mattresses and pillows and the patio’s furniture.

Leisure Family

10/10

Exceptional

07 Jan 2023

noy saetia

Beautiful property and everyone was friendly and helpful.

Leisure Friends

10/10

Exceptional

18 Nov 2022

Soksan

The property is very clean quiet nice beautiful landscape. Staff is very friendly and helpful. Everything was great in this property.

Leisure Family

10/10

Exceptional

28 Oct 2022

Jane

Fantastic location, 5km out of Luang Prabang centre but the free shuttle service made it really easy! Very friendly staff, nothing was too much trouble and they arranged all of our trips for us. Would definitely stay here again!!!

Leisure Family

10/10

Exceptional

21 Jun 2022

Elvin

Amazing hotel and staff!! i stayed there for 5nights and was really really with the room and the staffs.

Self

10/10

Exceptional

22 Feb 2020

MEIR

An amazing excellent hotel

One of the most beautiful hotels we have stayed in during our 40 years of travelling. There are rice fields and ponds in the hotel's area' lovely plantations and view. So quiet and tranquil. The hotel upgraded us and decorated our room due to our anniversary. They also welcomed us with cakes, fruits and flowers. The staff was helpful and their service was amazing.

Partner

10/10

Exceptional

18 Feb 2020

Michael

Relaxing

Wonderful hotel and staff try their best even if they don’t always understand you.

Self

10/10

Exceptional

15 Feb 2020

Ibis M.

Amazing cozy resorts

E hotel is like 45m from the airport. The hotel is on the way to the falls.

Partner

8/10

Excellent

09 Feb 2020

Verified traveler

Very spacious property although if you come in end of Jan or early Feb, local farmers might be burning their land to prepare for the next harvest and it could get smoggy, not the fault of the property though.

Leisure Family_with_children

10/10

Exceptional

16 Jan 2020

Verified traveler

The property is very spacious. The grounds are impessive as are the rooms. The bed and pillows are luxerious, i only wish i had those pillows at home.

Leisure Family

4/10

Poor

04 Jan 2020

David

Group cannot be trusted

Excellent aside from accounting which cheated me
by refusing cancellation of 2 days

This seems to be endemic & fault of the management

Will never stay with them or any of their group again
unless no other option

Partner

10/10

Exceptional

29 Dec 2019

Verified traveler

Leisurely stay

Room was spacious and comfortable. Amazing view out to the rice paddies and mountains. Pools were spacious and well kept. Service was a bit lacking at the poolside bar, but otherwise fine. Breakfast bar selection was somewhst limited but adequate for the price range. Resort is overall spacious without being gigantic and hits a nice balance.

10/10

Exceptional

26 Dec 2019

Verified traveler

I would highly recommend this hotel. The food was excellent, the staff was very helpful, our rooms were huge and there was plenty to keep children entertained. If I have the opportunity to return to Luang Prabang I would stay at the PULLMAN.

Leisure Family_with_children

10/10

Exceptional

16 Dec 2019

Tam

A beautifully serene oasis outside the town with rice fields and mountain views. Extremely attentive, welcoming and accommodating staff. Shuttle service provided. Highly recommend this hotel.

Friends_and_family Friends

8/10

Excellent

11 Dec 2019

Jimmy

Hot water is a problem
It takes over 10 minutes to get hot water
Water pressure in shower too low
Room was not adequately heated especially when the temp are low
Staff could not help raising it
Overall good
Food good
Prices reasonable

Self

6/10

Pleasant

04 Dec 2019

Ned

We chose this hotel based on the great reviews and paucity of alternatives in the town. It's a nice enough property for conventions or large groups, but for us and the other couple we were traveling with, it was too far from town - despite available free shuttles. The dining room was expensive for Laos ($12 for a nice buffet breakfast ). The rooms are quite beautiful, but the light switches are tough to figure out - we never really did over a 4 night stay - and the storage is a little funky. The staff is vey friendly and helpful, especially Mr. Thoney and Mr. Mook, but we heard \"2 for 1 massage\" at the Spa (which is lovely and staffed by capable masseuses) only to find later that there was no such generic deal. The manager ended up giving us a 25% discount, but I paid more here than anywhere else in SE Asia even after the discount.

Friends_and_family Friends

10/10

Exceptional

28 Nov 2019

Phillip

The Pullman LP Is awesome

I love this hotel. Excellently rooms. Friendly staff.

Partner

8/10

Excellent

26 Nov 2019

David

Setting worth being out of town

Beautiful setting. Willing staff but relatively low levels of comprehension. To be fair, this is Laos and anyway so much else at the hotel makes up for this.
Breakfast and restaurant food are fine but nothing special. Room rates are very fair compared to equivalent hotels in town and I would be happy to pay +10-20% for enhanced breakfast offering and food at the restaurant.
Not for you if being in town important but it’s an easy ride in and out and you get a serene environment you cannot get in town even at the smartest hotels at x2+ the price.

Self

10/10

Exceptional

25 Nov 2019

Kham hou

Great hotel if you are in the area

Friends_and_family Family

8/10

Excellent

17 Nov 2019

Susan

Our stay was most enjoyable with the amazing mountain view. The hotel staff where exceptional. My only one comment is the hotel transport into town needs to be more frequent.

Leisure Partner

10/10

Exceptional

13 Nov 2019

Verified traveler

I loved it here! As a solo traveler, it was wonderful to find a peaceful place but also somewhere that was close enough to get to the places I wanted to see. The shuttle to town was perfect and the staff were all friendly and helpful. Everyone always had a smile and a friendly greeting for me.

Leisure Self

10/10

Exceptional

29 Oct 2019

Verified traveler

The lush greenery of the compound is stunning and it's so peaceful and quiet.

Leisure Partner

10/10

Exceptional

22 Sep 2019

Jude

Amazing stay in Luang Prabang

Amazing service, English speaking staff. Tony was a great concierge. Over the top for meeting our needs

Friends_and_family Family

6/10

Pleasant

28 Jun 2019

Verified traveler

The team was absolutely fantastic, especially Hugo and Pheng. The property needs a bit of work when it comes to the AC. In general, we had a good stay but had some higher expectations from a 5 star, working at one.

Leisure Friends

10/10

Exceptional

23 May 2019

We had an amazing stay at the Pullman Luang Prabang. This new resort is just outside of town in a beautiful setting. The resort provides a shuttle service to and from town making the sights/restaurants in town easily accessible. The grounds and rooms were spacious and lovely. The service was absolutely top notch- the staff was so friendly and eager to help with anything. I would highly recommend staying here!

Leisure Family

6/10

Pleasant

20 May 2019

Jed

It was good value for money. The room was nicely furnished and large. However, the details of a good 5 star hotel is not there. The air condition was not cold and were not fixable apparently, the pool was not properly cleaned with green moss, the room service closed at 10:30pm when the in-room menu says 1am. The shuttle is every 2 hrs and stops at 9pm which is quite early.

Leisure Friends

8/10

Excellent

16 May 2019

nun

View and atmosphere were so nice. Service and staff were great. What to improve is cleanliness of swimming pool and breakfast taste.

Leisure Family

10/10

Exceptional

28 Apr 2019

Verified traveler

The place is quiet and peaceful. I love the spa there. It was happened that my room air-con got problems and could not be fix, two night sweating

Leisure Partner

10/10

Exceptional

27 Apr 2019

Anjna

This new hotel is set in the midst of a working farm. AS such it is slightly away from the city, offering little distractions, and lots of opportunity to rest and relax in a serene ambience. There is a shuttle that takes you into town so i did not feel isolated in any way.
The staff were amazing, and went above and beyond to make my stay feel special.
This is a new hotel, they are still working out some minor kinks, but nothing that took away from my experience.

Leisure Self

10/10

Exceptional

18 Apr 2019

Irish Princess Mae

Our 4-day amazing stay. 10/10

I love the staff, they are very friendly and very accommodating and always greet us with smiles. They are very helpful with all of our concerns. Our room has been free upgraded to premium. The room is big and beautiful with patio. I love the bathtub and shower room. The bed is big and comfortable. Very clean as well. The hotel has a lot of nice amenities (gym, shower area, view deck, cart service, yoga, infinity pool, bar, etc) They offered free scheduled shuttle service going to downtown which is 15 mins away. This place is luxurious and peaceful, away from busy downtown. I just wish we went there not the smokey season but still we enjoyed our stay. We would definitely go back. 10/10

Partner

10/10

Exceptional

17 Apr 2019

Verified traveler

Staff extremely polite, helpful and friendly. Fantastic setting. Room was superb. Food at the restaurant was excellent.

Leisure Self

10/10

Exceptional

11 Apr 2019

Ramah

Good service, beautiful hotell especially the lobby area And restaurant. Nice garden and garden deck. Ms.Moey from the receptionist also very helpful.

Leisure Family