Capital Hotel

Laos , Luang Prabang
LUANG PRABANG , Bounkhong Road
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100 reviews shown

10/10

Exceptional

09 Jun 2026

alexander

Very well done for a more affordable opportunity

Self

2/10

Poor

07 Jun 2026

luis

his hotel has virtually no amenities. The reception isn't even a proper front desk—you have to speak to someone through a small window, which feels impersonal and unwelcoming.
The rooms are poorly equipped, with no closets, no drawers, and nowhere to hang clothes. There is absolutely no storage space for guests staying more than a night or two.
I was traveling with my 80-year-old mother-in-law, and the beds were incredibly high—so high that getting in and out of them was difficult and unsafe. After she nearly fell, I asked the reception staff for a step stool. Three days later, nothing had been done.
At that point, I decided we had no choice but to leave the hotel early for safety reasons. Despite checking out six nights before the end of our reservation, the hotel refused to refund the unused nights.
This property is not suitable for elderly guests and could also be dangerous for young children. Based on our experience, I would strongly recommend staying elsewhere.

Family

6/10

Pleasant

07 Jun 2026

Julliet

Better cleaning by staff and spread the bed neater

Family

8/10

Excellent

06 Jun 2026

Thomas

The room was mostly good, but the smoke detector was hanging from the ceiling secured only with blue painter’s tape (seriously) and the ceiling above the toilet was slowly dripping water (certainly from a leak in the toilet plumbing in the room above). I took photos of these problems and showed them to two different desk staff and they said they would look into it. I took the photos to be sure they would refund the $100 security deposit collected at check-in. The deposit was refunded (I mention this because other reviews said they did not get their deposit refunded).
There is no breakfast provided - just coffee in the lower level.
The neighborhood is a bit sketchy as others have noted, but I didn’t worry about it too much because I was traveling by bicycle (and could ride to a less sketchy area in 2 minutes).
I give the hotel 4 out of 5 stars because of the value, i.e., a pretty decent room (notwithstanding the issues noted above) at a very reasonable price. I would stay there again based on value for the money.

Partner

8/10

Excellent

04 Jun 2026

Natalie

Clean hotel with basic amenities and polite front desk staff.

Partner

4/10

Poor

04 Jun 2026

Peng

Mid, barely any hot water, vending machine broken, staff was nice but hair dryer does not work in both rooms. Super loud from 7 am till 2 am.

Friends

8/10

Excellent

30 May 2026

Fernando

Everything was good

Family

6/10

Pleasant

30 May 2026

Jung-Ho

Upon check-in there was a typical $5/day \"resort\" fee, but I paid it without too much complaint. However, there is no \"resort\" amenities. No pool, no gym. Desk person said it was for the wifi, but I said I was using my phone as my wifi hotspot. Oh well.

But the real bummer is that there a construction equipment company that occupies half of the block across the street. Hearing everything from loud metallic clanging sounds and truck back-up beeps.

The hotel prices were good, but just beware that if you need a good night's sleep, you'll be awaked in the early morning.

Self

8/10

Excellent

30 May 2026

Daniel

Average

Partner

10/10

Exceptional

28 May 2026

Daysi

Excellent

Family_with_children

10/10

Exceptional

27 May 2026

Bruce

The room was very nice and clean... a bit small but that's probably normal for the area. The bathroom was nice and modern looking although the countertop was pretty small. Overall it was pretty good.

Partner

4/10

Poor

26 May 2026

Kail

6/10

Pleasant

25 May 2026

Roberto

Strange smell in the room forced me to open a window and there were was something that appeared to be a single crumb from food on the bed. Other than that the stay was acceptable.

Partner

10/10

Exceptional

25 May 2026

Alexis

Clean room, easy check in process and good location.

Partner

10/10

Exceptional

25 May 2026

Carla Sofia

Great location and room!

Self

8/10

Excellent

25 May 2026

Tomiyasu

The hotel staff was nice and kind!

Family

10/10

Exceptional

24 May 2026

Paul

Chris at the front desk was super friendly and helpful. Will go back just for that!

Family_with_children

6/10

Pleasant

22 May 2026

Tethion

Ac didn’t work but hotel is a good stay overall

Partner

8/10

Excellent

22 May 2026

Joanie

Found parking on the street right in front of the hotel.

4/10

Poor

22 May 2026

bruce

The property is in a very sketchy area. the bullet proof glass and staff who appear to have given up are what greets you, along with the nickel and diming of daily fee, damage deposit, early or late checkout fees.
My room request was completely ignored because \"it was the last room\", even though a steady stream of guests arrived after me.
The deadbolt was non-functional.I was told to take it or leave, but that no refund would be given and that guests can't speak to a manager, only by EMAIL the next day! Incompetent clerk smugly held up his phone saying that's what manager said, and did I want to leave or not.
The ONLY thing we require as guests is a safe place to sleep. This motel DIDN'T offer that. They messaged me asking for a good review after I left, which probably is why they have a ridiculously exaggerated score. DON'T BE FOOLED, or doesn't deserve anything near that and I HIGHLY recommend you just pick any other property to stay at. They do nothing to earn your business and treat you like the financial transaction you are.

Self

6/10

Pleasant

20 May 2026

Jackelinne

The area is a bit rough and parking is terrible
But rooms were fine and reasonably priced for NYC.

Family_with_children

10/10

Exceptional

19 May 2026

Canan Didem

Clean room

Family_with_children

10/10

Exceptional

18 May 2026

James D

Rated 5 stars from a value perspective. The hotel seems fairly new and is in excellent condition. Room was a good size, very clean. The bathroom was very nice and also clean. The front desk staff was very friendly and helpful.

The subway is only 2 stops away from Manhattan. The walk from the F and M subway stop at 21st St/Queensbridge appears a little sketchy, but I've stayed in this area about seven times and no one has ever bothered me. There are a handful of area eating options, particularly Il Miglio, a six minute walk from the Capital. Enormous portions, great-tasting food and low prices. Sunshine Coffee - about a 5-minute walk was good for breakfast and rock-bottom prices for anywhere, let alone NYC.

Partner

6/10

Pleasant

18 May 2026

Teresa

I was able to find street parking, but the hotel doesn't have parking for guests. For me, the lack of a decent relaxing spot was disappointing. We were told to head to the C level for coffee in the morning. When you get off the elevator on the C level, there is a huge room with an empty counter with the exception of a singular coffee machine and a stack of disposable cups. There wasn't even regular coffee and the \"espresso\" that was dispensed was terribly sweet. I like sugar in my coffee, but not this. This space had 2 card-style tables, a few chairs and a couple of dorm style couches. It wasn't very inviting. I believe it could be a great space, but I would recommend visiting another similar space and seeing how things are done differently. I'm not sure how to manage said space with few people on staff, but it still needs to be addressed. The only other place to sit outside of our room was the lobby. This sitting area was small, which is okay, but was located right next to the main entrance. This detail makes the upgrade of the C level space even more important.

Friends_and_family Family

2/10

Poor

17 May 2026

Sarah

Place was dirty, no water, no coffee maker in the room, the bathroom was bare, and couldn't reach the toilet paper from the toilet, vending machine for water or drinks was broken ( they were aware )

6/10

Pleasant

17 May 2026

KAROLYNE

Outside is terrible If you going with kid becareful, the room good but the clean so bad we founded cockroach in our room.

Family_with_children

10/10

Exceptional

15 May 2026

Jenessa

Was a wonderful experience

6/10

Pleasant

15 May 2026

Michael

Most hotels you visit have things like hot water, continental breakfast access to drinkable water. This place is not accommodating to guests in these regards. Halls quite noisy rooms shake when someone down the hall slams a door. Very overpriced for what is actually offered. Owners should take some lessons in hotel customer etiquette.

Self

10/10

Exceptional

13 May 2026

Ruoning

The room was clean, and the staff were always willing to help. The hotel is located in a residential neighborhood, with a metro line nearby that goes directly to Manhattan and many of the main tourist attractions. There is also a convenience store nearby, and the breakfast was good.

Partner

2/10

Poor

11 May 2026

STEVEN

Staff were very nice but the vibe was bad. Reception is behind a thick plexiglass screen. They open a slot to talk to you. Our room on ground floor amplified every sound in the lobby. At midnight someone started playing loud Indian music at reception. 630AM they were vacuuming. It was all loud. We didn't sleep well. One night out of 3 paid was enough and we checked out. They refused any refund. Policy, we understand but still. We won't be back. Not recommended, at all.

Partner

10/10

Exceptional

09 May 2026

Rose

Yes

10/10

Exceptional

08 May 2026

Roberto

Excellent Stay No complaints

Partner

8/10

Excellent

07 May 2026

Emma

Only criticism would be good to have access to black coffee as the machine only did hot water or cappuccino and no coffee sachets provided.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Nicholas

the overall experience

Self

6/10

Pleasant

07 May 2026

Raynata

Parking on the street was very stressful. Air conditioning in the room did not work until we were moved room. The floors were sticky. But staff very friendly and nice.

Partner

6/10

Pleasant

06 May 2026

Silja

Decent location for the price. Bare bones amenities- no in room coffee/tea, no microwave, only one side of the king bed had a bedside table and lamp. The towels were changed daily but we were 3 people and we only got 2 of everything. We wanted a comfortable place at a good price, which we got. Close enough to the subway for us, we don’t mind walking. It was just a place to sleep for our 4 night NYC exploration, it did the job.

Family

8/10

Excellent

05 May 2026

Sonam

It’s nice

10/10

Exceptional

04 May 2026

Steven

Love the room and the water hot was awesome, the peace and quiet, hospitality was top notch

Self

8/10

Excellent

03 May 2026

Michael

A nice budget hotel. Staff was very helpful and the rooms were very nice and clean. Not much in the way of amenities and the room's smoke alarm was duck taped to the ceiling and falling down. Bathroom had a hole in the ceiling and it dripped water. Overall it was fine and I would have no problem staying there again

Self

10/10

Exceptional

02 May 2026

Nawal

I don’t normally leave reviews but the CLEANLINESS OF THE ROOMS was AMAZING and the staff was super friendly. Area looks little beat down from outside but that’s probably why I got such an AMAZING PRICE. SUPER WORTH IT. Little bit 10-12 mins walk from train station, price and cleanliness made it worth it.

6/10

Pleasant

02 May 2026

Adesola

Mattered wasn’t good. Room 609 precisely. Clean bathroom. Good staff. Rough location.

Partner

4/10

Poor

30 Apr 2026

Tessa

If you are a light sleeper, I do not recommend staying here. You can hear everything in the hallways and even other people’s rooms down the hall. Found hair on the walls in the shower. Pillows were incredibly flat. Staff were polite and helpful but do not recommend if you want to get some sleep.

Partner

2/10

Poor

30 Apr 2026

Natalie

First off we book a room with a king’s bed and a city view when we arrive we are told they want a $100 deposit after we already paid for the room. Ok no problem next we are given a key and and told it’s on the 3rd floor we go in and it’s a room with double beds and musty smell so off we go downstairs and see the lady at the front desk we tell her about the room thinking she made a mistake but lo and behold she says that’s what we booked we show her our receipt that says king’s room with city view she says oh let me show u the king’s room we go and it was a bed and a tv and table the room was smaller than the first room so we tell her that this can’t be right she then says she doesn’t know where the other king’s room is so we bite the bullet and stay in the double bed room mind u it’s almost 2am within a hour someone called and said the tv was too loud we said ok turned it down to 30 out of 100 15 minutes later the lady from the front desk was at the door saying the tv was loud as she’s standing there I tell her it’s only on 30 she didn’t even hear it from where she was standing we just turned it off we got up started leaving around 9 go downstairs see new front desk person and see about last nite fiasco all he could say was it’s on Expedia DF!!! Call Expedia and all they did was credit us $25. All in all be careful of false advertisement just to get u in

Partner

10/10

Exceptional

26 Apr 2026

Sugeiry

Good

Partner

10/10

Exceptional

21 Apr 2026

Shedettah

I loved that the room was spacious, clean and newly renovated.
The staff was pleasant and present which made me will safe,

Family_with_children

10/10

Exceptional

20 Apr 2026

MARIA GABRIELA

Great location

Self

10/10

Exceptional

19 Apr 2026

Stephane

The place was clean and staff was really friendly. Fairly close to a subway station,

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

Owen

Great A/C, spacious bathroom, cheap, helpful cleaning staff. Overall a good experience at the hotel. Not the most convenient location but for the price it’s hard to beat.

Partner

10/10

Exceptional

16 Apr 2026

Juan

Super easy check in, room was great.

10/10

Exceptional

15 Apr 2026

Tim

This is a very nice clean hotel.
Has all basic necesities.

6/10

Pleasant

12 Apr 2026

Albert

Everything is fine.

8/10

Excellent

10 Apr 2026

Mollah

No parking space.room is clean and staff is good. Air conditioning is working.

Family_with_children

10/10

Exceptional

10 Apr 2026

Mechelle

The hotel and room was clean! The staff were nice. The AC and heat worked great and the bed was comfy. Plenty of hot water for the shower. Several options for a quick breakfast or meal within a short walk. There is no coffee in the hotel but coffee a short walk or door dash away. There is a fridge in the room. There is a microwave in the hotel not the room, that I used every morning to make oatmeal. Hotel very conveniently located beoour commute into Manhattan via subway and the airport. Would highly recommend.

Friends

10/10

Exceptional

09 Apr 2026

Randy

Clean hotel gets the job done, the rooms are not spotless but they get the job done.

Self

8/10

Excellent

07 Apr 2026

Sonam

Good

8/10

Excellent

04 Apr 2026

Grenel

It was all within the parameters I wanted. The cafeteria area should improve, more variety and that they sell coffee not machine. The room and hotel good.

Partner

8/10

Excellent

01 Apr 2026

Aulaysha

The room was clean and a good option for a quick stay. Parking is terrible, not located in the best neighborhood but near commercial food options, bodegas, and mini marts. There are like 3 other hotels on the same block for the same or cheaper that offer more.

Family

2/10

Poor

29 Mar 2026

Stephen

Hallway smelt like rancid piss

Self

4/10

Poor

27 Mar 2026

Michael

They did not allow early check-in, but there was a bug in the room. The clothes iron was not clean. The night staff was not very helpful when they took my IDs and room key at night.

Self

4/10

Poor

27 Mar 2026

Brandon

The room was quite small and the view was meh. The staff was standard the biggest disappointment was the area. It was very urban and I felt a bit uncomfortable walking to and from the hotel to the store, train station etc..

Partner

10/10

Exceptional

26 Mar 2026

Jack

Easy convenient if you’re looking for a local spot just to chill out for a night or so staff was super nice room was clean. Literally everything is nearby that you could imagine from food to probably snapping turtles lol

Partner

6/10

Pleasant

26 Mar 2026

Ryan

The room wasnt clean. The hotel seemed drabe. There was not much vibe.

10/10

Exceptional

25 Mar 2026

Sheila

Very nice and affordable. Had a fun time here

Partner

10/10

Exceptional

24 Mar 2026

Joshua

The rooms could have been cleaned daily

Partner

10/10

Exceptional

24 Mar 2026

Demi

For the deal we got I thought the room was a really good size. Plus a mini fridge. The front desk staff was so friendly and great. House keeping was always nearby. Fresh towels and everything every day. Smart tv and WiFi. Would stay again! I seen some say the area was unsafe but I felt totally fine. A great stay if you want affordable and good service

Partner

8/10

Excellent

24 Mar 2026

Binod

Great price and facility, few shops nearby but those shops are really expensive. This hotel is walkable distance from metro station, I recommend you to book the room for your stay.

Family_with_children

10/10

Exceptional

23 Mar 2026

Justin

place good

4/10

Poor

22 Mar 2026

GRACE

I am convinced that the reviews are fake. One of the reasons I chose this hotel because there were several comments that this is ideal for a solo traveler. If you’re a woman travelling alone, this is not the place for you. The area looks sketchy as well.

Thin walls. First morning, a guy nearby was talking so loud, I could hear everything. Second night, I was awakened approximately 1:45 a.m. with someone banging on my door. Loud, speaking in a foreign language. I called the office for help and I was dismissed at first. I was told it was just some drunk person. I got up the following morning and checked out by 9:30. I couldn’t wait to get out. The front desk is enclosed in glass. I don’t know if this was from the Covid days or staff protection. That should give you an idea of the neighborhood.

I frequent NY and trying various areas. I know that I won’t be returning to this place.

Self

10/10

Exceptional

19 Mar 2026

Henry

Absolutely no parking Spaces available near by but a great place to stay.

Partner

8/10

Excellent

15 Mar 2026

Isabelle

Very nice rooms. Location is okay. If you request housekeeping they dont clean the room very thoroughly.

Family

10/10

Exceptional

14 Mar 2026

Nashali

Property is very nice and clean. They were under renovation in some parts but the location is great. It was near a subway station and there were so many places around to eat. Overall 10/10 would stay here again

Partner

8/10

Excellent

13 Mar 2026

Ian

Clean hotel, friendly staff. Basic amenities (no kettle). Queens is a bit of a dive, however, I didn’t have any problems walking to and from the subway.

Self

10/10

Exceptional

11 Mar 2026

Ryan

Clean rooms, friendly staff, and very affordable prices. Great experience—I’ll definitely be back soon! ⭐

8/10

Excellent

08 Mar 2026

Dean

I was pleased with my stay at The Capital Hotel. My room was clean and the staff were helpful. I was pleased that during my week stay it was very quiet at night (inside & outside). It was only during my last night that I heard people talking in the next room, and someone snoring (faintly heard in my room). Lol. But generally, it was quiet.

The room was a good size. It all looks relatively new.
The bathroom was roomy & modern. The bed was comfy.

The hotel is on a semi-commercial street, with other hotels & new builds around. It isn’t a nice area. But it’s very fast to get into Manhattan. It’s a 9 minute walk to the subway….., then two stops to the Upper East Side.

There’s a 24 hour deli & laundromat nearby as well as numerous popular fast food options.

There’s government housing nearby, but I always felt safe. If you keep to yourself you’ll be okay.

I’d stay again.

Self

6/10

Pleasant

08 Mar 2026

Andre

The staff was excellent but my hotel room was shower dirty. HowerHad imbedded brown stains . However I did like the gshower

8/10

Excellent

06 Mar 2026

Ivens

Not Bad very nice and clean no complaints

Friends

8/10

Excellent

04 Mar 2026

Larry

For the price, I didn’t mind that it was a 25 minutes subway ride to Times Square. The area of the hotel? On the walk from the subway? In the gutter there’s trash, on the sidewalks, trash, on the street, trash. The hotel has an entire downstairs that they could be using for a continental breakfast, instead they only have a cappuccino machine. Not that that’s a bad thing but I think a continental breakfast would bring in more people from all of the other US states; they love a free breakfast. Nice, modern, clean rooms.

8/10

Excellent

02 Mar 2026

Viktor

Very good for the price

Self

10/10

Exceptional

01 Mar 2026

Skye

Easy check-in and check-out, clean room

Partner

6/10

Pleasant

28 Feb 2026

Sommer

Decent place to stay. The walls are pretty thin so you could probably hear your neighbor. Room was a nice size. Very budget friendly especially since I had to deal with flight cancellations and just needed a place to stay.

Self

10/10

Exceptional

27 Feb 2026

Joshua

everything was fine

Friends

10/10

Exceptional

26 Feb 2026

Husain

Clean place, friendly staff. Very close to the New York City.

Self

10/10

Exceptional

25 Feb 2026

Mark

Hotel was fine. Not the nicest area, but staff were very helpful. There are vending machines and tables to eat at downstairs.

10/10

Exceptional

25 Feb 2026

Aldwyn

I needed a place to stay in Long Island City area. It was a last minute type of reservation - unplanned. I browsed nearby hotels using Expedia and found Capital Hotel. I was skeptical before check in, because the price was lower than the average hotel prices in the area - I was expecting mediocre rooms and amenities. When I checked in, I was surprised, because the room was cozy, clean, modern and the staff were very helpful and friendly. I will definitely stay in Capital Hotel again. I highly recommend this hotel.

Friends

8/10

Excellent

24 Feb 2026

Ralph

The rooms did not have microwaves and the downstairs coffeemaker was spewing out black specks...other than that the room was clean and the staff was polite. Albiet, they should avoid conversations regarding politics with customers.

Self

10/10

Exceptional

24 Feb 2026

Soraya

de ptm todo muy buen staff y muy buena atención, además de la ubicación q es muy buena para pasear y conocer todo New York

10/10

Exceptional

22 Feb 2026

Dennis

I couldn't be more pleased with my stay at the Capitol Hotel. From the friendly and helpful staff to the actual hotel itself I experienced

10/10

Exceptional

16 Feb 2026

Andy

Spotless clean.

Leisure Partner

2/10

Poor

15 Feb 2026

Morgan

The room was messy, we found hair in our sheets. The bathroom was sticky and messy. The walls are also extremely thin and you can hear everything from other rooms. The pictures are deceiving and definitely not worth the price that was paid.
The neighborhood around the hotel is less than ideal at night. There are no street lights and police at every corner. If you are traveling as a family I suggest you don’t go out after dark.

Leisure

10/10

Exceptional

12 Feb 2026

Maria

Easy quiet and neat

Business Self

10/10

Exceptional

09 Feb 2026

Dennis

An excellent hotel with an equally

10/10

Exceptional

07 Feb 2026

brian

loved it here!

8/10

Excellent

02 Feb 2026

Kevin

The staff

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Jeffry

Room is clean. Easy to checkin. A bit difficult to park car. There is 1 public parking 1 block away

Leisure

6/10

Pleasant

01 Feb 2026

Aaqil

I usually don’t do reviews, however I feel this will be beneficial to future customers who visit this hotel. Despite all the issues, they accommodated every step of the way with anything with had issues with. The first room was missing the latch at the top, the room started off really cold and warmed up within 30 minutes, a the charger under the lamp was missing. For that reason, we were moved into another room which had no issues at all and was very comfortable. Hard to find parking, but the area is cool. We stayed on the 2nd floor, (it’s 8 floors) and it was noise in the hallway here and there but nothing too disruptive. Nice Roku tv, very comfortable bed with soft sheets, and the bathroom was very spacious, clean, and cute. Would stay again!

Partner

10/10

Exceptional

26 Jan 2026

Jennifer

Was a little unsure because of mixed reviews but our room was super clean. Bed super comfy. The water took a bit to come out hot but we’re in the seventh floor and it was during the storm but when it came out it was hot. Not the best parking if you’re driving. Super recommend.

10/10

Exceptional

26 Jan 2026

Sonje

Access to food and the train during the snow storm!

10/10

Exceptional

25 Jan 2026

Kevon

Great spotless clean room with a nice view from the 6th floor

Leisure Self

10/10

Exceptional

24 Jan 2026

Gari

Perfectly fine hotel, very affordable for New York.
- Easy commute to Manhattan, only 5min walk to subway station
- Free luggage storage
- Area a bit sketchy with rough sleepers nearby, but nothing too crazy

Leisure Self

6/10

Pleasant

22 Jan 2026

Adrien

room is \"