Name: Woodspring Suites Moreno Valley
Address: 24455 Hemlock Ave, Moreno Valley, US

4/10

Poor

22 Jul 2026

Mary

For an extended stay it was disappointing to say the least bring your own everything if you stay longer than a couple of days. We stayed for a week and the bathroom came with 2 rolls of toilet paper midweek went down to ask for a couple more rolls and was told it's against their policies to issue anymore and is only replaced bi weekly when housekeeping is scheduled when I asked what are we supposed to do when we are only staying a week and the desk clerk said I needed to go purchase my own. Supposed to be a smoke free property but the place wreaked of weed trash all over the parking lot bare minimum extended stay and not worth the money won't be back to the Moreno Valley location ever again but if my first choice wasn't available I would be willing to try a different location before completely avoiding the Wood Spring as this location is not representing Choice Hotels in a positive way

Partner

6/10

Pleasant

15 Jul 2026

Yketha

My only complaint, is the TV loose its signal every week. It is very annoying, to be without a TV for 2 nights, on the weekends.

Partner

10/10

Exceptional

12 Jul 2026

Eduardo

Clean room large parking

2/10

Poor

06 Jul 2026

Alan

Horrible hotel never stay here ! When we arrived the restroom still had pubic hair and the bed sheets had pubic hair as well! The bed was horrible you can feel the springs through the bed. The floor was sticky !! The pillows were so thin, my husband and I had to buy sheets and pillows!! They only give you two towels and if you want more you have to switch them out, take them in the morning and they’ll wash them, then give them to you in the afternoon and when we went to pick them up they had no record that we dropped them off so we had to buy towels as well! Barely any water comes out the shower head ! And the staff are no help ! They just tell you that’s all they can do ! When checking out you have until 11am and at 10 am the cleaning ladies were asking if we were done yet, then at 10:30 they came again and asked again if we were done yet! Horrible experience we wasted so much more after already wasting on a “suite”. Unfortunately for us it was 4th of July weekend and everywhere was sold out.

Partner

2/10

Poor

30 Jun 2026

Veronica

The front desk worker Jade was extremely rude when we were requesting new towels since the ones they gave us were dirty. After I told her there is no need for the attitude and requested to speak to management she lied to her manager Luis Munoz saying I cussed at her so he banned us from the property without even speaking to us. Today as I was checking out I found a big roach in my bed. The room gives very small pillows and only 2 towels per room when I reserved the room for 4 people. They are not family welcoming as the facility allows smoking 25ft from property but people are smoking in rooms. The hallways smell like wet dog and people smoking. Front desk towed a customer car there after they failed to give her a parking pass. I would extremely suggest never booking here even if last resort they do not have any customer service skills, dirty hotel, roach infested and extremely small parking lot. Compared to other extended stays the rooms are smaller and cost more.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Carlos

ok

Pet

2/10

Poor

28 Jun 2026

Kejohn

They let me book a room online and when I came in they said no availability

2/10

Poor

23 Jun 2026

Tracy

Okay, overall the property on the outside was clean, the room I was assigned; not so much. I was having an a.c issue at my home, making it unsafe to stay there. I began to look for a local hotel for the night. When I arrived, no one was in the office. I called the phone in the lobby for assistance. The lady was clearly annoyed she had to assist me. When I was checked in I went to my room. Overall clean, however the overwhelming smell of SMOKE/Cigarette/Canabis welcomed me. There were no hangers, no amenities. I went to bed and immediately began itching. Clearly, the sheets were NOT clean. I wanted to ask for another room, it was midnight. Worst mistake ever! I barely slept. I had to turn on the a.c to 60 degrees to “freeze” the bugs out. Worst experience at a hotel, you can tell people lived there with their animals and smoked. NEVER AGAIN!

Self

4/10

Poor

23 Jun 2026

Dynestidy

am very disappointed with the customer service at this hotel. During my stay, the TV in my room was not working, so I called the front desk to explain the issue and get assistance. Instead of being helpful and understanding, the staff seemed uninterested in resolving the problem and provided very little support.

As a paying guest, I expected better communication and customer service. The lack of urgency and concern for a basic room amenity made my stay frustrating and uncomfortable. Customer satisfaction should be a priority, and unfortunately, that was not my experience here.

I hope management takes steps to improve staff responsiveness and guest support so future guests do not have the same experience

Friends_and_family Family

4/10

Poor

22 Jun 2026

Victor

The bed was creeky and very lumpy. Felt like the bed had bog holes or pockets of worn out parts.. the shower had absolutely no water pressure, there was no shampoo/conditioner.

Partner

2/10

Poor

21 Jun 2026

Joshua

This place was horrible. My check in was at 3 I arrived at 5pm and my room was not ready. Lady at the desk was extremely rude at first she offered me another room no extra charge then she changed her mind said I would have to pay the difference. I waited 30 min for my room when I arrived to my room it was dirty the room smelt like dog pee. I couldn’t get w refund because I didn’t pay the extra fee. I literally went to my car got Lysol and a rag luckily I had and wiped the floor this was the most horrible place I stayed at with hotel app I can’t believe they even offer this place on their app will never return here again. I do janitorial so lucky I had urinal screens I put it on the ac because the room smelt bad.

Partner

8/10

Excellent

19 Jun 2026

Richard

Didn't like the idea of no night staff at the front desk and had to wait a while for someone to check us in. Otherwise, everything else is great.

Partner

2/10

Poor

18 Jun 2026

Alondra

No staff on site to check us in. They kept saying that someone would be there soon, hours later still nobody I had my grandkids in the crowded lobby we were all hungry and miserable until finally later in the evening we were able to get into our room only to find out that the kitchen we we were counting on to prepare our food was useless unless we paid some $50-60 for pans and dishes
Also the shower ceiling has black mold and it was obvious someone had attempted to paint over it
All things considered the only compensation offered by hotel management was a complimentary late checkout of 90 minutes!
We will NEVER be going back and advise anyone to think twice before booking

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Carlos

Good

Pet

2/10

Poor

12 Jun 2026

adam

This was the worst hotel experience I've ever had. The hotel charged fees that were never disclosed on Expedia, including a fee charge if your room key becomes demagnetized and you need access back into your room.
We checked in around 1:00 AM after a 5 hour drive and didn't discover the problems until the next morning. Our room was missing basic necessities, including shampoo, soap, and toilet paper. The pillows were extremely small and uncomfortable, and the mattress felt paper-thin. The have crackheads living in their vehicles, creating an unsettling atmosphere.
The breaking point came when we discovered both of our towels were dirty. My wife called the front desk for over 15 minutes with no answer. I went to the office and found no employees present. I knocked repeatedly on the reception window and received no response. Even Expedia was unable to reach anyone at the hotel. Because we couldn't get clean towels, we were unable to properly shower before leaving.
After inspecting the bed more closely, I found dried blood stains, hair, and numerous other stains on the sheets. The bedding appeared unsanitary and poorly maintained.
This was supposed to be a 3 night stay, but we checked out after only 7 hours because the conditions were unacceptable. Despite all of these issues, Expedia offered OneKeyCash instead of a refund.

Do not stay at this hotel due to the hidden fees, lack of cleanliness, missing amenities, absent staff, and overall poor condition of the property!

Partner

2/10

Poor

08 Jun 2026

Melissa

We got to the hotel they didn’t keep my reservation to pay at hotel they sold out
You walk in to another set of double doors that were locked. You had to use a phone that is in the entrance to call the front desk which we used to say we are there to check in. Phone was hard to hear them clearly so they did not open the doors for us we were turned away.
We had a softball tournament so pretty much every where else was sold out
We just drive back home. It was an ugly area anyway

Friends_and_family Family

2/10

Poor

08 Jun 2026

Jacquelyn

Horrible

2/10

Poor

07 Jun 2026

Michael

No one there to check us in. Manager not available. Housekeeping staff told us to come back in an hour. It was 3pm which was the check in time advertised. When I asked where the manager was I was told no manager around. When I asked where their supervisor was they walked away.
Horrible experience, would not recommend this property under any circumstances.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Abel

I had a reservation booked and prepaid for about two weeks in advance, when I got to the hotel, I was told that my reservation was canceled due to being sold out, not only did she expressed I would be getting a refund but no accommodations were offered or discount for future stay. This property is managed independently but poor representation of choice hotels. They sold out the rooms and not only was I affected but 13 other guest who had reservations for that day as well according to the front staff. Again lack of support and lack of management. I will be calling Monday to get a full refund and I will never booked again with this property. By the way the front staff was very stressed out about the situation but her hands were tied as there was nothing she can do.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Cynthia

The most horrible experience ever! This place felt like a place for inmates that just got released! This place should be taken off hotels.com

Friends_and_family Family

2/10

Poor

05 Jun 2026

arthur

Terrible stay. My room flooded and I could not get a refund because it was after hours and the desk was closed.

When I addressed it in the morning they took my details but never processed my order!

Currently working with my bank to reverse their charge!

4/10

Poor

02 Jun 2026

LaQuita

Most of the staff is super friendly and understanding some use they power and not in a helpful way. I understand how policy work I was charged a $50 plus tax late fee for paying my room 30min late due to not having my debit card at the moment. When people smoke in the room all day everyday with no consequences if you gone enforce policy enforce it all the way not half way. Dog poop everywhere nobody really pick up after there’re dog!!!

Partner

8/10

Excellent

01 Jun 2026

Luis

Great affordable place to stay very clean and plenty of parking

Partner

2/10

Poor

01 Jun 2026

Isaias

Las camas pares en de juguete no Breakfast 😂😂

10/10

Exceptional

25 May 2026

Carlos

Good

Pet

10/10

Exceptional

25 May 2026

Patrick

Great Night Sleep..I definitely would recommend this place to people looking for a great nights sleep.

Self

2/10

Poor

24 May 2026

Carlos

Es un desastre porque hay mucha gente hospedada drogada y apestaba a mariguana y en el lugar de registracion nunca hay nadie

Friends_and_family Family

2/10

Poor

24 May 2026

Jason

I don't want to waste anymore time on this place. I travel all the time, this place is the worst

Family_with_children

10/10

Exceptional

11 May 2026

Carlos

good all

Pet

10/10

Exceptional

11 May 2026

Carlos

good

Pet

10/10

Exceptional

11 May 2026

Carlos

good all

Pet

10/10

Exceptional

08 May 2026

Carlos

Good

Pet

10/10

Exceptional

08 May 2026

Carlos

Good

Pet

10/10

Exceptional

08 May 2026

Carlos

Good

Pet

10/10

Exceptional

04 May 2026

karmen

Honestly it was a very comfortable stay & experience. I cooked quite a bit there ! It was very nice and useful as hell . Would come again the managers here are very nice !

Friends_and_family Family

8/10

Excellent

01 May 2026

Tory

Overall nice for a extended stay

2/10

Poor

25 Apr 2026

Jose

El hospedaje de este hotel no lo recomiendo porque los mattress están muy malos y las almuadas son muy malas no lo recomiendo

Partner

8/10

Excellent

20 Apr 2026

Daniel

I liked that there's a

4/10

Poor

19 Apr 2026

Chan

The water pressure was terrible. The bathtub has some draining issue.

Friends

6/10

Pleasant

17 Apr 2026

Angel

It’s just the smell of animals doo doo on the hallways , rooms half clean . Beds full of dog and humans hair , . Just check your room before you set your stuff.

Business

6/10

Pleasant

14 Apr 2026

Adam

When I checked-in, the service desk was shut down and required phoning an employee who took 15 mins to open the door. No shampoo or conditioner in bathroom. No parking in the parking lot. No morning breakfast option. When I attempted to check-out, service desk was closed again.

Friends_and_family Family

2/10

Poor

12 Apr 2026

Lawrence

The hotel was closed @ 4:30 in the afternoon. Couldnt check in. Doors were locked and no response on guest phone. Save yourself a trip and go anywhere else but here.

Partner

10/10

Exceptional

09 Apr 2026

Annie

Great

6/10

Pleasant

31 Mar 2026

Kayana

Stayed to attend Beyond Wonderland, for the price I wasn’t expecting a luxurious stay but I was a little disappointed with the overall experience. The staff was extremely nice at check in however as far as pros that is about it aside from location.
Basic amenities like a hair dryer, tissue boxes, or even a safe were unavailable. The tv also just had cable, no ability to stream or connect to it. No drapes or curtains just blinds, so in the early morning hours it’s pretty bright. Parking is relatively always packed and requires a pass given at check in, however when returning pretty early in the morning (3am) there was no parking available. We were unsure where to park as the remaining areas had red painted curbs indicating no parking. When a spot happened to be vacated we parked in it, we then were met with someone who seemingly is a long term resident at the hotel who harassed us and said it was their spot despite being no assigned parking. Definitely was a scary experience.
Overall I would say it was convenient in regard to location and works in a pinch, but if I choose to return next year I’d say explore other options first.

Friends_and_family Friends

2/10

Poor

31 Mar 2026

Stephanie

Wasn’t very impressed with the decor . The hallway had food and debris. It was loud and had a bad odor . I plan not to stay again

Partner

2/10

Poor

21 Mar 2026

freddy

Didn’t know

2/10

Poor

20 Mar 2026

Matthew

That was one of the most disgusting hotels we have ever stayed at. You could feel every spring in the mattress

10/10

Exceptional

18 Mar 2026

Bailey

Laundry machines are available and staff is awesome. Only downside are the amenities

Self

8/10

Excellent

17 Mar 2026

Nikki

Rooms pretty clean, though parking lot and stairwells are another story. Lazy guests that throw their trash on the ground and don't clean up after themselves if they spill something in the stairwell or their pets pee in the stairwell or elevator. Why be a pet owner if you can't clean up after them in the place that you're staying?

Self

8/10

Excellent

16 Mar 2026

LaQuita

Staff super nice my only complaint is people not picking up after their dogs other then that 9/10 would recommend.

Partner

2/10

Poor

14 Mar 2026

Nidath

Parking easy laundry was good noise level outrageous until 2am dragging dropping stuff running stopped for 6hour then resumed at 3: 00 am untill I left at 5:00am

2/10

Poor

07 Feb 2026

Juan Francisco

The room smells bad

Business Family

10/10

Exceptional

06 Feb 2026

Lilyann

The room was extremely clean , we had an issue with the first room we were given and they changed our room immediately. Friendly staff. 10/10 would recommend !

10/10

Exceptional

04 Feb 2026

Edgar

Clean room

10/10

Exceptional

28 Jan 2026

Ann

Yes and staff were very friendly

Self

2/10

Poor

27 Jan 2026

Alexis Omar

Es muy mal servicio yo reservé un cuarto de 2 camas y nomás tenían de una fue un solo problema

10/10

Exceptional

15 Jan 2026

DEADRA

Yes

Business_and_leisure Self

4/10

Poor

08 Jan 2026

Ryan

Bed was on wheels. Room smelled like cigarettes. Elevator was not operational. People blaring music in parking lot in the evening.

Leisure Self

10/10

Exceptional

08 Jan 2026

Claude

Nice place

10/10

Exceptional

07 Jan 2026

DEADRA

Yes the staff was wonderful. Nay,Shay,Jade,Luis Makala Denise and if I forgot anyone my apologies but overall I had a great experience at Moreno Valley Woodsprings Suites Everyone was very courteous respectful

10/10

Exceptional

02 Jan 2026

DEADRA

Very Friendly staff and clean

2/10

Poor

01 Jan 2026

Theresa

This hotel is ridiculously bad. First the front desk closes at 5pm ummm a hotel should be 24 hours second I booked on New Year’s Eve my booking was supposed to be till 11am. I went to check in at 3am and they said it wasn’t valid anymore like umm what?!?!? My reservation was until 11am I paid $130 and I couldn’t even check in when I still had 8 hours left is that even legal?

Leisure Partner

10/10

Exceptional

25 Dec 2025

Bailey

Staff were amazing! Such an awesome experience due to the friendliness, availability and professionalism of staff. I’ve already recommended this place to others and looking forward to staying here next time I’m in town :)

Business Self

4/10

Poor

21 Dec 2025

Gabriela

Bed was super noisy, staff is not very friendly
Bathroom had nothing other than one bar of soap

Leisure Partner

10/10

Exceptional

18 Dec 2025

Richard

Vert courteous staff and the rooms are confortable.

Business Pet

8/10

Excellent

15 Dec 2025

Alyssa

everything

8/10

Excellent

15 Dec 2025

Nikki

Shony at the front desk was so sweet. Check in was a breeze and parking was plentiful.

Leisure Self

2/10

Poor

12 Dec 2025

Monica

It seem very ghetto it smelled like weee the lady lost my credit card not sure how it happen and never found it when she had it in her hands. And I get there and there was no room when it was already

Partner

6/10

Pleasant

10 Dec 2025

Mary Joseph

Room is equipped with kitchenette nice, but bed is not comfortable. Blinds are broken no string to pull up or down. Also, one night the attendant called my room phone to check which room has the loud music playing???!!! I woke up to the phone ringing at 1am just to be asked which room is playing loud music. When someone reports a loud music, come up and check for yourself instead of bothering other guest room and asked which room has the loud music. Check for yourself. Also, room is closed to freeway and so you can hear cars passing by all the time.

Business_and_leisure Partner

10/10

Exceptional

09 Dec 2025

Shatonni

Great staff great rooms

Self

6/10

Pleasant

07 Dec 2025

Genevieve

Yes the staff was courteous. The room just smelled weird.

Leisure Partner

4/10

Poor

29 Nov 2025

gary w

I was disappointed! Even though there was a \"kitchen\" there were no kitchen utensils of any kind. There was no coffee pot and only 2 plastic cups. There was only one premium channel on the TV.

4/10

Poor

28 Nov 2025

Asia

Pee in the elevator & poop in the hallway on the 1st floor..

Leisure Partner

4/10

Poor

20 Nov 2025

Ashley

Only reason i booked here was main stay was completely booked. Front desk is only open til like 5 for check in, you have to ring a bell to get service. Im assuming its a safety issue due to clientele. Rooms are clean but literally have no toiletries and you have to pay extra if you want any items for the kitchen.if you book, make sure you bring your own toiletries and expect to pay for kitchen ware. Honestly i think they can charge a higher deposit and not return it if things are missing.

Business Self

2/10

Poor

08 Nov 2025

Aaron

People sleeping in the hallways, I didn’t feel safe and beds were dirty I checked in and checked out 5 min later

Business Partner

2/10

Poor

05 Nov 2025

Jessica

I booked and paid for my room months in advance for Halloween weekend. Even though I arrived an hour after check-in, I waited over two hours for a room while multiple guests also waited.
I understand they were understaffed and simply wanted to give their guests a clean room, but what was unacceptable was the handling of the situation afterwards. The front desk agent assured me, twice, that I would receive a discount for the delay, and I even saw her document it for her manager. However, when I followed up days later, the assistant manager rudely denied any form of refund or discount. It is extremely unprofessional to guarantee a refund like this in person and later not only back out on it but do so in an ill-mannered way. I understand that the front desk may not have the authority to give me a discount, but they should not guarantee something they cannot deliver. This entire situation could have been resolved or even avoided if they were better prepared for a weekend they knew was fully booked. Most unprofessional place I have ever stayed at.

Leisure Partner

4/10

Poor

02 Nov 2025

Alishan

NO WIFI and NO SLEEP. All day and night loud noises. Guest are all African Americans and they are super loud. My family and I could never get WIFI internet and we even talk with hotel’s tech department for hours and they never could get us internet in the hotel. IT WAS THE WORST HOTEL OF MY LIFE.

We talk to the manager every day about noise complaint and no WIFI Internet. I felt like we stay in a hotel in the 80s. How the F you don’t have WIFI. That’s the most basic necessity on this planet. It’s like not providing water for showering. They said they have wifi but it does not work and never works! I’m a Software Engineer and I know how to connect to WIFI but IT NEVER WORKED IN THIS HOTEL.

YALL RUINED MY 8 days in Cali.

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Matthew

The room was a good size for me and my belongings. I brought a lot of my personal kitchen equipment so that I could keep eating healthy. The front desk people were accommodating when I needed to extend my stay, and when I left my key in the room and needed to regain access.

Self

2/10

Poor

29 Oct 2025

pretty

All

6/10

Pleasant

27 Oct 2025

Karen

The hotel inside was very clean and appeared to be well maintained.
The room was very clean, well appointed and had a full kitchenette. Beds were reasonably comfortable.
Front desk staff were friendly but the desk is not manned after 8pm. There is a fee if you lose your room key and require assistance after the desk is closed.
The parking lot and surrounding areas were heavily trafficked with many occupied cars and people hanging around and there is a large number of homeless people in the area. Parking permits are giving for vehicles and parking is free but there is no security patrolling the property.

Business_and_leisure Pet

2/10

Poor

26 Oct 2025

Carlos

Room smell like urine. Would not recommend at all. Just an over all dump.

Leisure Family

2/10

Poor

25 Oct 2025

Edward

Our employee wasn’t able to check in cause doors were locked and no one was in the lobby

Business

2/10

Poor

25 Oct 2025

Darren

I was on the 3rd floor i couldn't get any sleep cause who ever was on the 4th floor under me was fighting and stomping all night long

Partner

4/10

Poor

16 Oct 2025

Stephan

Nasty hotel. The front desk lady was lovely, though.

6/10

Pleasant

14 Oct 2025

Maria

This is more of a long term family friendly hotel. Was noisy all night, could smell everyones dinner cooking, could smell smoke inside. Everyone hanging out on the side and back of the hotel like it was a back yard. There was too much going on. The room itself was clean.haside

10/10

Exceptional

13 Oct 2025

Porsche

Staff awesome 😎

Business_and_leisure

10/10

Exceptional

11 Oct 2025

Kristy

Clean

10/10

Exceptional

07 Oct 2025

Porsche

Yes💯

Business_and_leisure Self

10/10

Exceptional

06 Oct 2025

Jose

Good

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

Ana Jazmin

He thundered our fingers for us to go out, we asked him for a few minutes and he said rudely that 5, not 2 and then he said get out right now, we had already talked to front desk for a few more minutes and ok, and the house kipping rudely took us out, my partner did not make it to bathe, also the bathroom had a smell of pee when entering, terrible service

Leisure Family

10/10

Exceptional

27 Sep 2025

Leanne

staff

Partner

10/10

Exceptional

26 Sep 2025

Theodore Jay Hageman

Nice! Good service!

Leisure Self

4/10

Poor

25 Sep 2025

Melanie Ann

NEW BUT DON’T EXPECT A HILTON!

- Friendly Staff
- Check room before front desk closes @ 8P
- BED too low to ground, unstable and uncomfortable (ADA room but not safe for elderly, handicap or children)
- Large lighted parking but lots of activity since it’s a non-smoking facility

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Antoinette

Pleasant

4/10

Poor

16 Sep 2025

Haydee

Nothing , I' left after 2 hrs .. lots of sketchy shady low class people ...it wasn't worth my money.
The beds were uncomfortable and loud on the floor . An emergency alarm went off and no one came to check for 20 min. Called front desk several times and no one answered. Voice mail full. Looks nice from the outside , but that's the only nice thing carpet is dirty.

10/10

Exceptional

15 Sep 2025

Antoinette

Private

Leisure Self

6/10

Pleasant

14 Sep 2025

julie

Parking is terrible not enough spaces when hotel is at capacity. However a few vehicles never moved either. Usually bathroom supplies - shampoo/conditioner/lotion extra towels provided. Not here. And if book through a website they will change your itinerary and room reservations.

Friends_and_family Family

2/10

Poor

13 Sep 2025

David

Checked in and returned at a later time and there was absolutely no parking there was nothing hotle staff could do about it

Partner

2/10

Poor

13 Sep 2025

LANA

Dirty