Heritage Hotel Jupiter

10/10

Exceptional

31 Jul 2026

Paola

Very convenient location in old town close to shopping, restaurants and beach nearby.
The hotel is very well maintained and the staff make you feel welcome

4/10

Poor

28 Jul 2026

Rajiv

the bathroom facilities were ill equipped with too many nooks and corners to dodge!!

2/10

Poor

28 Jul 2026

Shirin

I booked the largest and most expensive room in the hotel because I was traveling with my family. It was advertised as a king bedroom with a separate room containing two twin beds. Instead, the “second bedroom” was really part of the attic with no door, an extremely low ceiling that my children kept hitting their heads on, and the room was full of bugs. Everything was old, worn, and not as advertised.

The biggest issue was that the air conditioning didn’t work. With temperatures over 90°F, the hotel only provided two fans, which did nothing to cool the room. The next day we were moved to a much smaller room and were told we would be refunded the difference.

Unfortunately, the hotel repeatedly delayed resolving the refund. They initially said they would handle it directly, telling me each day to wait for the manager. On our last day, they suddenly told me to go through Hotels.com instead. By then, I had missed the opportunity to adjust the reservation myself. The actual price difference was nearly more per night, but the hotel told Expedia it was a fraction of that. significantly reducing the refund I should have received.

Cleanliness was another major issue. I observed breakfast staff reusing unused napkins and food left by previous guests, there were leaks from the ceiling, standing water in common areas, and the hotel generally felt dirty and poorly maintained.

10/10

Exceptional

25 Jul 2026

David

The location is amazing, right in the center of the old palace. The staff was the highlight. They were really knowledgeable, happy to help, and very competent.

2/10

Poor

20 Jul 2026

lourdes

No tuvimos Aire acondicionado en la habitación , siendo un calor de 34 grados .
nunca solucionaron el problema.

Family_with_children

6/10

Pleasant

18 Jul 2026

Cesar

The AC really bad. Only two pillows. The TV did not work.

Business

4/10

Poor

13 Jul 2026

Sammi

The hotel is in a great location, centralised, perfect logistically for being on foot, sightseeing, beach and catching transfers be it taxi, ferries, bus and train
The staff were very friendly and check in easy. Our room for a family of three, was as expected. Great air con in the heat and clean, comfortable beds. However, it was the worst sleep we've had on a city break at a hotel. On consecutive nights we were woken multiple times in the early hours by other residents partying, hammering doors due to forgotten keys, having chats on their mobile devices sat on the stairwell outside our room. It spoilt our experience of Split somewhat in which is a very beautiful city. We were left querying how a night manager wasn't aware of this and left it to us to put up with it!
Breakfast hit the spot, nothing to really write about, other than the coffee machine. It always breaks!

Family_with_children

10/10

Exceptional

04 Jul 2026

Craig

Room was spotless! Location was excellent, very quiet. The staff manning the front desk were very helpful by answering questions, providing directions and recommendations. The included breakfast was very nice, with an outside patio. I highly recommend.

Partner

10/10

Exceptional

01 Jul 2026

Lisa

We booked this hotel last minute after our other accommodations cancelled on us and were so glad we did. Right in the middle of the old town within walking distance to everything. The rooms were nice and clean and the staff was so friendly and helpful.

10/10

Exceptional

25 Jun 2026

Sian

Welcomimg and very friendly staff- informative and helful. Re eptiom syagf assisted with parking that made matters much easier to park hired var overnight. There is a need to walk some disyance to hotel- not easy if have any mobility difficulties or with childten / pram. Not easy to take large suitcase- easier to leave in car and takesmall bag onlt if staying overnight

Partner

10/10

Exceptional

23 Jun 2026

Nicolas

Such a neat property. The staff was incredibly kind and helpful. Would definitely recommend staying here.

Family

8/10

Excellent

19 Jun 2026

Pavel Paul

Amazing Location if you’re getting there on a cab and don’t mind to carry some luggage through an old town. Not the best if you’re traveling in a car, but it’s doable as we did. The staff was very kind and helpful and breakfast had amazing pastries.

Family_with_children

10/10

Exceptional

14 Jun 2026

Heather

We stayed one night and staff helped us with luggage hold, airport transfer and helping us go to a local beach. The breakfast buffet was awesome!

Partner

10/10

Exceptional

22 May 2026

janet

Staff were very accommodating and friendly. Our room was lovely. Right in the heart of the Old City, excellent restaurants within minutes.

Partner

10/10

Exceptional

19 May 2026

Adriane

Beautiful hotel in a perfect location, very friendly staff and amazing breakfast! Would definitely recommend and stay here again!

Friends

10/10

Exceptional

12 May 2026

Lindsey Joyce

A wonderful stay with friendly staff and great breakfast too

Family

8/10

Excellent

20 Apr 2026

Matthew

Amazing location within the walls of the palace. The hotel is right next to several ancient sites so if your plan is to see Diocletian’s palace and be close by to the city centre then this is an excellent location.

The room was good and clean and the staff were helpful. The shower layout in our room was a bit odd (you had to hold the shower head as the holder was very low and could not be raised) and the breakfast was fine but could have been better.

Had a great time and enjoyed our stay.

Partner

10/10

Exceptional

04 Apr 2026

Malia

Clean, comfortable, and breakfast came with it! It was an wonderful stay for me.

Self

10/10

Exceptional

23 Feb 2026

Alison

Wonderful location and enjoyed the top floor room with the balcony view. Staff were very friendly and helpful with finding information for me.

Family_with_children

8/10

Excellent

02 Jan 2026

Tania

The infernal glass door on the bathroom became our worst enemy. Two of us soldiers fell because we didn’t see it coming. Please, take it down or replace it with something else that isn’t transparent. Not the brightest idea to have a see-through door separating the bathroom and the bedroom.

Breakfast (specially crepes) was awesome btw.

Friends_and_family Family

8/10

Excellent

17 Nov 2025

Ricardo

Staff was lovely. A bit of a trek to get to hotel and rooms were a bit small but all in all a very nice stay. Breakfast was very good as well.

Leisure Friends

8/10

Excellent

16 Nov 2025

caron

Small room. Some have coffee makers and some don’t. There are not any extras at this hotel. The rooms are however very clean and quite comfortable. The location is AMAZING !! The breakfast is made to order and very good. We asked for extra pillows (you get one per person) and extra towels. They had no problem bringing them for us. Great little hotel.

Leisure Friends

10/10

Exceptional

27 Oct 2025

Anne-Marie

The room was tiny and the WiFi almost nonexistent. The church bells started ringing at 6 am. Still it was the perplace to stay since it was in the heart of old town.

Partner

10/10

Exceptional

18 Oct 2025

Paul

A very safe clean and fun place to stay

Leisure

10/10

Exceptional

10 Oct 2025

Andrew

This is an utterly charming and stylish property in a brilliant location, offer g great comfort and excellent breakfast .

Leisure Family

10/10

Exceptional

09 Oct 2025

Jennifer

Inside the walls of the palace so will need to carry/pull luggage part of way. Great location to wander Split. Front desk staff helpful. Good breakfast variety.

Leisure Self

6/10

Pleasant

08 Oct 2025

Idel

Very good location in old town.

Leisure Family

8/10

Excellent

06 Oct 2025

Hossein

Our stay in Split old town

We loved the hotel location and the staff. It is however very difficult if travelling by car and suit case. Parking is far and many steps to climb with the suitcase. It would have been a total disaster not for the help of staff specifically Ivana.

Partner

8/10

Excellent

05 Oct 2025

Elissa

Good choice of breakfast staff helpful and pleasant
Lovely room ...

Partner

10/10

Exceptional

30 Sep 2025

Elaf

We had a wonderful stay at the Jupiter Heritage Hotel in Split. The location could not be better—it’s right inside Diocletian’s Palace, so everything from the cathedral and Peristyle to the Riva promenade is just steps away. It made exploring Split so easy and saved a lot of time and transportation costs.

Leisure Partner

2/10

Poor

29 Sep 2025

Meryl

We found this hotel to be in very poor condition. Everything was broken- no air conditioning, no safe, lights hanging off the wall in the bathroom, towel heater, coffee maker, the toilet paper roll kept falling off the wall, the iron I requested was covered in black. The staff contacted management about the air conditioning but no one ever came to fix it. Take your chances elsewhere, this one is a fail.

8/10

Excellent

19 Sep 2025

Lilly

The property was literally in the HEART of the Diocletian palace. If you’re looking for a stay surrounded by culture, beauty, and great food, this is it! Having said that, you’re staying in a very old building surrounded by busy tourism. The air conditioning wasn’t optimum but was comfortable enough. It is very difficult to get your luggage to the property so call the staff to help you if you need.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Sheri

The staff was so incredible. The parking situation was a bit challenging ( to say the least) for us but the most beautiful girl Dreams quickly rectified my parking woes and got the trip off to a great start!!!

Leisure Partner

8/10

Excellent

26 Aug 2025

Julie

Great location. In the center of it all.

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Philip

Staff was great and beyond Helpful

Leisure Partner

8/10

Excellent

11 Aug 2025

Sallie

Great location and friendly reception staff

10/10

Exceptional

04 Aug 2025

Carrie M.

Steps to climb up to get to hotel can be challenging but staff will more than help with your luggage

Leisure Family

10/10

Exceptional

26 Jul 2025

Gayla

Staff were very friendly and helpful. The location was great. The breakfast buffet was amazing.

Leisure Family

4/10

Poor

09 Jul 2025

Arthur

Very small rooms. Not consistent with pictures posted.

On the plus side, nice staff and good location.

Leisure Family

10/10

Exceptional

07 Jul 2025

Elizabeth A

What a beautiful hotel and room! We were on the top floor. The room had character and a lovely balcony with an amazing view! Would definitely recommend staying here.

Leisure Family

10/10

Exceptional

05 Jul 2025

Davor

Excellent location, amazingly friendly staff. Very clean

10/10

Exceptional

29 Jun 2025

CAROLINA

Excellent place to stay

We had a wonderful stay in Split! The hotel was clean, comfortable, and perfectly located near the old town. The staff were friendly and helpful, making our experience even better. Highly recommend!”

10/10

Exceptional

28 Jun 2025

Angela

Incredible hotel with the nicest and most helpful staff. Only wish the WIFI connection was better in the hotel rooms. Great location.

Leisure Pet

8/10

Excellent

13 Jun 2025

jerry

Nice short stay enroute.

Leisure Partner

8/10

Excellent

05 Jun 2025

Sandra

Great location for being in the middle of old town. Lots of dining options around. Nice rooms.

Leisure Partner

10/10

Exceptional

01 Jun 2025

robbie

Bran was the best part of this hotel restaurant!
If you decide to eat there let him know me and my family enjoyed his service!

Leisure Family

10/10

Exceptional

26 May 2025

Jason

Very nice night staff , got there late and was very well received!

Leisure Partner

2/10

Poor

18 May 2025

balaji

Massively Overpriced. Misrepresented room description. The price charged was 3 times the price it was available for the day I checked in. A/c doesn’t work, noisy and the mattress is impossible to sleep on.

Family

4/10

Poor

11 May 2025

Chris

great location, but with drawbacks

So this hotel is in the palace, and our room overlooked the baptistry, but it's in a pedestrian area and 20+ steps to get to it, which are both uneven and steep in places. google maps is OK to find it but it's down a side alley, with no signposts. Our room was one of the ones in the room photos, but the photos don't show the 4 steep steps from the room to the bathroom, with no handrail. Air conditioner was blocked by the curtains and the tie back in the picture is no longer present. Lamps were so large as to block any other use of bedside tables, and the ccables were frayed with one exposing live conductors. too much furniture so no space to open bags. no sockets to plug in chargers in good locations

Partner

6/10

Pleasant

24 Apr 2025

Jason Anthony

The location was fantastic and we liked the quirkiness of where it was, in the palace. A couple of staff could have been a bit friendlier - some were really nice. Breakfast sometimes had stuff missing which wasn't replenished; one day lacked a working coffee machine, another day ran out of tea bags, another day - cornflakes ran out. The room we stayed in was a little run down and needed some maintenance - safe not working and not fixed (was reported), curtain rail seemed damaged, and we avoided using one of the lights because of the electrical fizzle sound coming from it when switched on! The transfers to and from the airport were fantastic, with both drivers being really friendly and helpful.

Leisure Family

8/10

Excellent

19 Apr 2025

Vinicio

I would have given a higher rating if it wasn’t for the terrible internet service. In 2025 having poor WiFi is just not acceptable. Aside from this, the hotel is great. The location is right inside the palace a few steps from the cathedral, temples of Jupiter, cellars. Everything about the location is fantastic. The staff is super friendly and provided very good recommendations. The room itself was on the small side but this is normal for the location.

Leisure Family

8/10

Excellent

05 Dec 2024

Michael

Modernised hotel with lift close to main square

Modernised hotel with lift within the palace, close to the main square. We, like some other guests, had difficulty finding it. Excellent buffet breakfast. We liked the lifesized horse lamp in the entrance hall!

Partner

8/10

Excellent

04 Oct 2024

Faris

Great location and rooms. Parking off site so plan for that

Leisure Family

10/10

Exceptional

10 Sep 2024

Rachel

Excellent location and friendly staff.

Leisure Family

8/10

Excellent

08 Sep 2024

Jeffrey

The hotel location was excellent being in the palace grounds. Staff were all really friendly, spoke excellent English and always willing to help. Breakfast options a little limited. Cleaning of rooms wasn’t completed until later in the day, possibly due to high turnover in rooms and sometimes missed, this was raised with reception and resolved.

Friends_and_family Family

10/10

Exceptional

07 Sep 2024

Cajun

It was great

2/10

Poor

18 Aug 2024

Adrineh

Horrible experience, dirty hotel, all the windows has spider webs and very rude staff, I stayed there 2 nights. didn’t have hot water at all, I asked them they said technician is working on it and will fix in half an hour but they never fixed it, when I asked them where can I shower they suggest me to go to shower in jacuzzi area which was extremely hot with no AC, when outside temperature was 95 degree, also the shower was extremely dirty, it was impossible to take shower there. When I complain to front desk for hot water they said it is what it is they can’t do anything about it. I paid $500 per night, they don’t want to make refund and keep telling me manager will take care of it but no luck,

Leisure

10/10

Exceptional

06 Aug 2024

Charissa

Great

Leisure Friends

10/10

Exceptional

22 Jul 2024

Jing

the hotel has everything we needed while staying in split , super convenient location for local attractions and shops dining and transport and travel agencies . the only imperfection is that it is nosy until midnight due to the heart of the location with many restaurants around .


hotel staff is amazingly helpful and kind who helped us to carry our luggages all the way to the harbour to save us fr expensive taxi. forgot to ask his name but a young lad who was really kind helping us to buy last minute ticket for the ferry and helped us on to the ferry just on time and without his help , we would have to wait for 1.5hrs for the next boat ! v thankful to him .

Leisure Family

10/10

Exceptional

12 Jul 2024

H john

Incredible stay within the palace structure. Very historic to see everything within the palace. Rooms are small, but understandable given your location.

Leisure Family_with_children

10/10

Exceptional

06 Jul 2024

Alexis

Nice stay!

10/10

Exceptional

05 Jul 2024

Xichan

Easy to access. Doesn’t need to drug luggage far.

6/10

Pleasant

30 Jun 2024

Verified traveler

Tv did not work, safe did not work, bathroom door screeched when closing. Ac wasn't the best, the bed wasn't comfortable. Small things mean so much.

Partner

8/10

Excellent

15 Jun 2024

Verified traveler

Nice room, friendly helpful staff, located in the old city, good breakfast.

Partner

6/10

Pleasant

15 Jun 2024

Niazi

Poor facilities in room..no kettle

Leisure Partner

10/10

Exceptional

10 Jun 2024

michael

very hard to find and parking is awful

Leisure Partner

10/10

Exceptional

14 May 2024

David

Perfect location.

8/10

Excellent

29 Apr 2024

Karen

Just stayed 3 nights here with a friend. Standard room is small, but has what you need. Breakfast is good. I wouldn’t stay here again because of the bell tower. It rings starting at 6 AM weekdays, 7 AM on Saturday and 7:30 AM on Sunday. I don’t remember reading about this in reviews. If you stay anywhere near the palace, you’ll be up early.

Leisure Friends

8/10

Excellent

13 Apr 2024

Kim

This hotel has a fantastic location, it has real character, it was clean and the breakfast was decent, a fairly standard buffet offering. It should be noted that it is not easily accessible, there are steps surrounding the hotel and inside the hotel there are more steps between the elevators and some of the rooms. It was managable for me but could be an issue for someone else. I happened to stay in 2 different rooms and found that the television worked in one but not the other, there was a welcome guide in one but not the other, there were toiletries in one but not the other. Most members of Reception were very helpful, one was less so. All in all, cleanliness, location and character receive high marks, convenience and accessibility less so.

10/10

Exceptional

08 Apr 2024

jacqueline

My husband and I stayed here for 2 nights. The room was spectacular and the location is unbeatable. Directly within old town but with that comes a bit more banter outside of your window. Staff was great and included breakfast buffet was even better! Highly recommend. Parking is just outside the old town walls (8 mins walk) but requires an advance reservation with the hotel. We were a bit early on in the season over Easter break so shopping was not all open yet but restaurants were.

Leisure Partner

10/10

Exceptional

05 Oct 2023

RIchard

Hotel Jupiter

Fromt desk
Mia was fabulous. Very professional and polite.

Business

8/10

Excellent

24 Sep 2023

Camille

Staff were very friendly and was so nice we could leave our luggage in the lobby area all day after check out as we had a late flight. Location is very central. Only ding was that our room in pictures looked like it had a balcony area and we didn’t.

Leisure Friends

2/10

Poor

02 Sep 2023

Jim

Despite its prime location, this hotel falls significantly short of expectations. The air conditioning was woefully inadequate, making for an uncomfortable stay. What truly marred our experience, however, was the abysmal service from the front desk staff, particularly the blonde lady with glasses who was not only rude but also inept. Despite reserving a room with a king-sized bed, we were initially placed in a room with two minuscule twin beds. Although we were moved upon request, the alternative was a smaller room, which felt like settling for less.

We've stayed at comparable hotels in the main/old town areas that offer far better value—spacious rooms, functional air conditioning, and superior service. I highly recommend shopping around for a better option in the same vicinity.

6/10

Pleasant

20 Aug 2023

Erika

For a hotel in the old town of Split it’s o.k, not luxury as described. I have stayed a few times and it’s slipping, beginning to look a bit shabby now. The mattress was too soft and the blood spots on the pillow and sheet were most unpleasant. I doubt I will go back.

4/10

Poor

23 Jul 2023

Sam

Disappointing

We booked a delux quadruple room at £500 per night for 3 nights. The room we were given was tiny, both beds against each wall and 20 cm between them, some lights didn’t work, the shower was faulty and the tap didn’t turn off properly. There was also blood on the duvet and sheets. When I spoke to reception I was initially informed they would change the sheets but couldn’t knock down walls. After a bit more discussion they said they were fully booked that night but would move us on the next night. They said to email for a discount for night one. The room we moved to matched what we had booked. Two weeks later and 3 emails have been ignored. Such a shame as the hotel is in an ideal location.

Friends_and_family Family

8/10

Excellent

16 Jul 2023

Jessica

Good hotel in split old town

Leisure Friends

8/10

Excellent

09 Jul 2023

Musa

Staff was very cool and full of information. I didnt like that you had to climb the stairs to use the bathroom.

Business Self

4/10

Poor

06 Jul 2023

Kimberly

You need to walk up 2 flights of stairs to get to the hotel w your luggage. Would not recommend to anyone who would find this difficult

10/10

Exceptional

04 Jul 2023

Musa

Excellent

Business_and_leisure Self

10/10

Exceptional

24 Jun 2023

hamid

Good

10/10

Exceptional

17 May 2023

John

Hard to find the entrance, but great hotel.

Leisure Friends

10/10

Exceptional

30 Apr 2023

David

Location is excellent in pedestrian only city center. Shops, cafes, and excellent restaurants all nearby. If need to park a car it’s a little tricky but hotel staff were very helpful with how to do it.

Leisure Family

6/10

Pleasant

24 Apr 2023

Verified traveler

Dated and noisy

The staff were all lovely but overall not a good experience. Half of the hotel seems new and modern, the other half, where I was, is very dated. The furniture looks like it came from a disney movie. The double bed was two singles pushed together that would come apart as you slept. Loud music from the hotel speakers woke me in the morning and made it difficult to have meetings online. I repeatedly asked for it to be turned off but this never happened. Breakfast passable but the coffee is atrocious.

Business

10/10

Exceptional

23 Apr 2023

Elizabeth

To stay in a hotel that is actually in Diocletian’s Palace was a once-in-a-lifetime opportunity! My room actually incorporated an ancient window. The staff was very helpful and friendly. I would recommend.

Leisure Friends

8/10

Excellent

02 Apr 2023

Cate

Ice hotel. The evening manager was very helpful to us

Leisure Partner

10/10

Exceptional

30 Jan 2023

Stephen

The staff is wonderful the room was upgraded and lovely couldn't ask for a better place

Business_and_leisure Partner

10/10

Exceptional

01 Nov 2022

Sarah

Amazing location right in the middle of the Palace. Great and friendly staff. Was very comfortable as a solo female traveler. Would go back and recommend.

Leisure Self

8/10

Excellent

13 Oct 2022

Cleve

Once one has figured out the layout of the old town, the location is very convenient!

Leisure Partner

4/10

Poor

12 Aug 2022

Dave

Don’t bother

Air conditioning didn’t work

The shower fell off on room 405

Overall huge disappointment

Location is the wonky benefit and the check in team are very nice but the rooms are not of the quality for $250 per night

Friends_and_family Friends

4/10

Poor

04 Aug 2022

Tamara

Beautiful location, terrible parking and tiniest room ever. Parking is nowhere close to on site and you must walk to hotel. The location is great if you don’t have a lot of luggage, right in the old part of Split. However, I booked a quadruple deluxe and the hotel converted a double into a quad and the door didn’t even open properly. The other bed was a sofa bed for our two teenage daughters. It was an extremely tight squeeze for 4 of us. I complained and accommodations were made, which I appreciated, but it was not at all as advertised. Definitely not worth the money paid for and extremely disappointing.

Leisure Family

8/10

Excellent

20 Jul 2022

Olga

Nice and clean hotel. Close to old city. Very helpful staff. Breakfast could have been better.

Leisure Friends

10/10

Exceptional

09 Jul 2022

AMY

Very cool if you want to stay is old town

Leisure Family

10/10

Exceptional

06 Jul 2022

Loydie

Staff was amazing! Thank you.

Leisure Partner

6/10

Pleasant

06 Jul 2022

Sharon

Gray location but very poor air conditioning

The hotel is centrally located in the palace grounds of the city. The room is spacious but the air conditioning was pretty horrible. It was very hot and although we turned the air down as low as it could go (18 degrees), it didn’t work well at all. The room constantly was stuffy and felt more like 28 degrees. It was quite uncomfortable to get no relief from the heat for the price of the hotel. We also had a family room and there were no pillows available for the kids. The front desk was very helpful though in arranging our taxi to the airport.

Friends_and_family Family

8/10

Excellent

18 Jun 2022

Randy

Very noisy at night, small room.

Leisure Family

10/10

Exceptional

14 Jun 2022

Thierry

very well located, easy to find, I will come back for sure

Leisure Family

6/10

Pleasant

12 Jun 2022

Eduardo

It has the best location.
What I did not like it was that after a long airplane travel with a baby, even after I paid my reservation in advance, when I arrived they told me they had to charge me about $50 for fees, my baby was really tired so I had no other option than paying what they were requesting me to give me the room. That should be illegal, there was no information about this additional payment on expedia.

Leisure Family

10/10

Exceptional

29 May 2022

Alexandre

Great Location

Very good service. Beautifully located. Despite being in the party area of Split you could not hear any of the night life.

Friends_and_family Family

10/10

Exceptional

21 May 2022

Denis

Overall we had a very pleasant stay in the hotel. Location was great. Breakfast was very decent. From a safety point of view a handrail in the bath/shower would be useful

Partner

10/10

Exceptional

02 May 2022

Angela

Great location with amazing Views.

I cannot say enough wonderful things about our stay, except parking was a problem but that should be expected due to the amazing location. It also was a little tricky to find the hotel on our walking GPS so contact the hotel ahead of time for easy way to find the reception area.

We stayed in the top room with the most amazing views of Split. Our room was clean and the bed was comfortable.

Staff were super helpful and we were greeted with a bottle of Croatian wine delivered to our room to enjoy on our amazing terrace. We would definitely return.

Business Family