Embassy

Ecuador , Quito
QUITO , Wilson E8-22 Y Av. 6 De Diciembre, 3
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100 reviews shown

8/10

Excellent

08 Jun 2026

Veronica

The breakfast was amazing! The only thing I did not like about this property is there was really no parking! The staff for the most part was very friendly and accommodating!

Family_with_children

10/10

Exceptional

08 Jun 2026

Blair

Breakfast was ok

Business

10/10

Exceptional

07 Jun 2026

Michael

By far the best hotel accommodations we have stayed at in the Manhattan area. The room and public areas were spotless. Quiet room air conditioning were greatly appreciated. I highly recommend this hotel for NYC visits

Partner

10/10

Exceptional

06 Jun 2026

karen

Great location. Slow elevators.

Family

10/10

Exceptional

05 Jun 2026

Connie

I loved the breakfasts. Lots of good food. The room was very clean-maybe small for some.

Self

10/10

Exceptional

05 Jun 2026

Claudia

Family

8/10

Excellent

04 Jun 2026

Elisha

Property is in the city very convenient in location and price

Self

8/10

Excellent

01 Jun 2026

donna

I enjoyed the breakfast and the daily happy hour that the site provided to guests.

Partner

10/10

Exceptional

01 Jun 2026

Tiffany

The location was excellent. The service was excellent. The breakfast, at first, was meh. I'm someone who likes clean food options, and they were extremely limited. However, they do have an option for MTO omelettes, and that saved everything. All good.
Worth noting is luggage will only be held until 2pm on the day of checkout.

Self

4/10

Poor

31 May 2026

Mher

Breakfast is terrible and almost the same every day

Family

6/10

Pleasant

31 May 2026

Bozena

Good location ,but the room and the bathroom are extremely small and need some TLC.

Family_with_children

4/10

Poor

30 May 2026

Breena

Don't recommend this hotel. The beds are uncomfortable, pillows are flat, walls are extremely thin. I could hear the people next door turning on and off their light switch and open and close their bathroom door. I could hear conversations like they were in my room. They were not loud, just there is absolutely no sound proofing. The front doors also had about a 2 inch gap which means you can hear everything going on in the hallways. I heard people go in and out from their rooms and elevators even though I was the furthest room away from the elevators. You will hear sirens every 15 minutes outside. Good luck to you unless you are a very heavy sleeper, you will get woken up several times at night.

If you are immune compromised and have to mask in crowded places, be prepared to be harassed by staff and guests staying there. Kitchen manager didn't deliver my breakfast omelet because I wouldn't eat in the crowded restaurant dinning.

Be prepared for a $30 nightly fee to require you to spend money on hotel food. The front desk also only holds luggage until 1pm. After that, you are on your own. I was happy to leave this place.

Self

6/10

Pleasant

29 May 2026

Jessica

The rooms were clean. The proximity to everything was perfect. The only issue I had was the elevators. There are 3 elevators and they all didn’t seem to be working at the same time. We waited some times 15 -20 for the elevators to arrive.

Self

10/10

Exceptional

28 May 2026

Tondalaya

breakfast and 5pm evening drinks was great

Family

10/10

Exceptional

27 May 2026

Love

Me encantan los embassy suites

Friends

10/10

Exceptional

27 May 2026

Bill

The staff was excellent, the room clean and fresh, and the location was ideal!

Family

10/10

Exceptional

25 May 2026

Amy

Great location, friendly staff, we had a comfortable room to retire to after exploring the city!

Family

10/10

Exceptional

25 May 2026

Lorna

Good continental breakfast!

Family_with_children

4/10

Poor

23 May 2026

Flavian

What I did not like was a elevator three of them was right next to my room and I heard every time the elevator went up and down, and the curtains in the room did not darken the room. My , widow was over outdoor theater, so the lights from the theater was coming into the room. i’m not quite sure but I think they turn the lights off about one to 2 o’clock in the morning and still didn’t make it dark enough. The buffet was the best part of my staying at that hotel.

Partner

10/10

Exceptional

21 May 2026

Kelly

Great location. Clean and well run. Great breakfast! Would stay here again.

Self

10/10

Exceptional

21 May 2026

Saurabh

Good breakfast and evening snacks,

Family_with_children

8/10

Excellent

20 May 2026

Nicholas

We were here for a few days as a family tagging along with my hubby on his work trip. Location is excellent. The rooms are small but we made it work since it was just to sleep/shower and we were out and about most of the day. Bathrooms are TOO tiny and need more hooks to hang clothes on. The hotel is nice/clean overall. But there was just too many people for the amount of elevators they have (you literally will wait 5 min to get on one) and the breakfast dining area is chaos also, as it is way too small to accommodate the ~34 floors of guests. Hard to find a spot to sit. Breakfast was a great selection for everyone though.

Family_with_children

8/10

Excellent

20 May 2026

Belinda

Staff is very welcoming and attentive, always happy to help, always pleasant. I really appreciate the breakfast with omelets cooked to order, hot oatmeal, and fresh fruit.

Self

8/10

Excellent

19 May 2026

Tony

Breakfast was good with fresh eggs, pancakes, fruit, yogurt, and omelet bar. Cocktail happy hour was a lil short, could be longer. There is scaffolding out front just like 80% of downtown has and there is work being done but it did not become obtrusive in any way. Rooms are very small compared to other Embassy Suites but it NY city. Staff at the check-in counter could use some additional customer service training. Avg to below avg customer service. Antonio from the Engineering Dept was a star for us by getting our door locked fixed so quickly.

Friends

10/10

Exceptional

19 May 2026

Mahsa Alsadat

The food was amazing. Clean.

Self

10/10

Exceptional

18 May 2026

Urica

It was extremely convenient to have breakfast included in the cost of the stay. I also took advantage of the complimentary reception and the daily credit to order dinner at no additional cost.

Partner

4/10

Poor

17 May 2026

Chris

Staff helpful. Room not so much

Partner

10/10

Exceptional

17 May 2026

LaTracia

This was a very nice hotel and very professional staff along with the manager. I would recommend the embassy to all my friends and family.

Partner

4/10

Poor

16 May 2026

Mel

The photos on Expedia absolutely DO NOT REFLECT the room itself. I specifically booked because of the partial \"wall\" in the Expedia photos only to show up and be told the wall is not longer there. One of the managers even told me they get daily complaints about this for 6 MONTHS and Hilton/Expedia have yet to update. I ended up having to get a second room because a member in our party snores. I will take it up with Expedia for a refund for that room due to misrepresentation of the property.

Friends

8/10

Excellent

15 May 2026

Cynthia

The included breakfast was truly apprecitated.Saved a lot of time and had great variety. The complientary evening snacks and drinks was also a great idea although unable to make use of it . The bed mattress and pillows were too soft but did ask sor firmer pillows and received them.
The rooms had only one drawer and there was no shelf space in the bathroom for toiletries. Also missed having a bathtub especially after a full day of walking.
The staff however was very receptive and concerns were addressed fairly quickly

Friends_and_family Family

4/10

Poor

14 May 2026

mahi

If you’re expecting the spacious layout typical of most Embassy Suites properties, this hotel will likely disappoint. The rooms are extremely small and compact — more like a standard tiny NYC hotel room than a true suite. There was very little storage space, with no drawers, inadequate closet space, luggage area, or even convenient outlets.
What was especially frustrating was the mandatory $30 per day food-and-beverage credit system tied to their small lobby café/bar, Heist. The credit can only be used there, does not include tax or gratuity, and menu prices are inflated to the point that the “credit” feels more like a tactic to force additional spending. Most menu items were in the $25–30 range, beer was around $35, and even a glass of wine was about $25. Seating was also limited and uncomfortable.
To make matters worse, after checking out and requesting a final printed bill, we later discovered an additional $28.82 charge posted afterward that had not been disclosed at checkout. We are now forced to dispute the charge with our credit card company.
Overall, I would strongly recommend staying elsewhere. This property does not deliver the Embassy Suites experience many travelers expect, and the hidden-feeling charges left a very negative impression.

Family

10/10

Exceptional

14 May 2026

LaTracia

All staff was very good including the manager jot,

8/10

Excellent

13 May 2026

Sara

Free breakfast was great, but extremely small and crowded space with long waits for the food. Food tasted good. Room smelled like marijiuana periodically through the BR vents, must have been guest next door?

Family

10/10

Exceptional

13 May 2026

Anna

Overall, we enjoyed our stay, the staff is exceptional, the rooms are spacious and comfortable, the location is great and multiple spaces to lounge. My only dissatisfaction was with the breakfast menu. The quality of the food was mediocre-often not hot enough, flavour could be improved. That's an easy fix. Highly recommended. Will return.

Family

10/10

Exceptional

13 May 2026

Eugene

Cooked to order omelets, attentive staff, clean rooms, reasonably priced, and within walking distance to a variety of popular places to visit.

Partner

10/10

Exceptional

12 May 2026

Laura

Staff was super friendly and helpful

4/10

Poor

12 May 2026

Igor

One night we decided to use $30 credit in a bar. We ordered two glasses of apperol. We were served by nice lady but the size of the glass was like one third of the size of the glass which is used in US as well as in Europe for apperol and no alcohol flavor at all. But the price of that aperol like drink appeared to be $22. Which is ridiculous as per size and per content!!!

Partner

10/10

Exceptional

11 May 2026

Roseshel

I've stayed here previously and the staff was excellent...and remarkably some of that same staff was still here and as welcoming and helpful as I experienced before

Partner

10/10

Exceptional

11 May 2026

Stephen

Rooms were clean, Breakfast was good & the happy hour was a great time to relax outside of our room.

Partner

8/10

Excellent

11 May 2026

margaret

location is great if you want to be by herald square and near the broadway district. breakfast is good. rooms are comfortable.

Friends_and_family Friends

8/10

Excellent

10 May 2026

Utsav

Great price and location, helpful staff and very good breakfast all make this hotel one of the best options when staying within Manhattan.

Self

8/10

Excellent

07 May 2026

Eric

Great for families

Family_with_children

8/10

Excellent

06 May 2026

Vadim

Hotel is nice, clean. Rooms were cleaned everyday, yummy breakfast with lots of choices of breads, bagels, eggs scrambled and sausage, potatoes, pancakes, yogurt. Or you can order an
Omelet. We had a group of 5 couples traveling and we got the ugliest view room of them all. Even though I bought a room with sofa and they didn’t. The view out out the window was just 3 brick walls very close to us, felt like we’re in some closet. But everything else is great, recommend the place but would ask for better view room.

Business Partner

2/10

Poor

05 May 2026

Eun Kwang

They need to work on training - the impatience and loudness of the house keeping employees on shared hallway was not acceptable.

2/10

Poor

04 May 2026

Minal

The front desk refused to store our bags beyond 2 hours. We had an evening flight and we had to lug our bags for a mile and pay $80 to put our bags in storage. When ai inquired why that was not disclosed during booking, the front desk just stated that their policy had changed recently.

Family_with_children

8/10

Excellent

03 May 2026

David

Overall a very good experience with just a few suggestions. The room was very small ie closet was in bathroom. The women at the front desk were less than warm and welcoming. Seemed like they didn't want to be there or care. Does not leave a good impression w guests.

Finally, kudos to the breakfast crew. A real complementary omelette station was a treat and all the staff did their best to bus tables and keep things running smoothly in a very busy breakfast area. Thank you

Partner

10/10

Exceptional

02 May 2026

Rafael

Buen desayuno y Happy hour!

Family

10/10

Exceptional

01 May 2026

Gabriel

Excellent opción cerca del aeropuerto.

Partner

6/10

Pleasant

01 May 2026

Elizabeth

Room was very noisy- ice machine, elevators. Outlets did not work- they were very loose and our devices would not charge. Sink drain stopper did not work so housekeeping took it out and left the hole open. Towels are very thin and rough. Breakfast was fine but seating is very limited.

Family_with_children

10/10

Exceptional

30 Apr 2026

Anastasiya

Family friendly. Very quiet. Rooms are clean. Staff is helpful.

Family_with_children

10/10

Exceptional

29 Apr 2026

David

Great breakfast made the order omelettes manager special between 5 o’clock to 630 hotel is in midtown Manhattan everything is a walking distance

Friends_and_family Friends

10/10

Exceptional

28 Apr 2026

Erik

Clean room

Family_with_children

10/10

Exceptional

28 Apr 2026

Sean

Yes

8/10

Excellent

28 Apr 2026

Conniet

This hotel is great value for the location. All guests can have 2 complimentary alcohol beverages on the 4th floor and light snacks. Their complimentary hot breakfast was very good, they had custom omelets and great tea from Tazo. Would stay there again!

10/10

Exceptional

27 Apr 2026

Constance

friendly staff, clean room, love all the Extra food highly recommend.

Partner

10/10

Exceptional

26 Apr 2026

Andreas

The room was clean, the staff very friendly and accommodating, the breakfast fresh!!!

Friends

10/10

Exceptional

24 Apr 2026

Javier

Good Location!!

10/10

Exceptional

24 Apr 2026

Naiomy

I LOVE IT!

Family

6/10

Pleasant

24 Apr 2026

Veronique

Hotel had scaffolding so not very welcoming entrance. Was allocated a very tired room with noisy aircon units outside the window on arrival, and after a 30 mn wait was “upgraded” to a room with a view of the Empire State Building, which was in fact smaller without a sofa bed, but was quiet and newly renovated. The resort fee is mandatory and difficult to use without incurring further costs as the drinks are so ridiculously expensive. The hotel and rooms have no charm but beds are very comfortable and rooms are larger than most of New York. Great location for Broadway shows.

Self

8/10

Excellent

22 Apr 2026

John Francis

The room was clean and spacious enough for a NYC standard. The beddings and linens were fresh and crisp. Bathroom was spotlessly clean. The staff were friendly especially the conceirge gentleman, Dinu.

Family

8/10

Excellent

20 Apr 2026

Abiodun

Yes.

Self

2/10

Poor

19 Apr 2026

Nga

Clean nice room everything is good and perfect location to get around.

10/10

Exceptional

19 Apr 2026

Martin

Great location and great staff

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Lucia

Breakfast is too crowded, you won’t find a seat. The Happy Hour was great, but it does get a bit packed. We would go to the Happy Hour about thirty minutes before is closed, and we’d have the space basically to ourselves. The rooms are great, we had the Empire State Building view and we loved it. Our mini fridge did not work and all of our food went to waste, we told the front desk and they said they’d send someone over to our room, they didn’t. We called again but at night, and we finally had a good one.

Family

10/10

Exceptional

19 Apr 2026

Terren

Everything was amazing!

10/10

Exceptional

18 Apr 2026

TYNICE

Very thing was great

Family

6/10

Pleasant

17 Apr 2026

Della

The property was in a good location to Penn Station, Times Square, 34th street shopping and seemed safe. The room was clean and comfortable. The reception provided every evening was a nice addition to our stay at no extra cost and the breakfast was ok. There was even a chef to make omelets on the spot. Thing that was not satisfactory was that I was not given the kind of room I booked. Also I had to deal with a cabinet that had a broken door during my 5 night stay. Yes, I did complain to front desk staff. This would have not been such a big deal, but the microwave and frig was inside this broken door cabinet. Maintenance was called to look at it and I was told, “I tried to fix it”. I was told to yank it really hard to open it. I yanked it daily day and night! Two days later still waiting for my emailed receipt! I don’t think I would select this Embassy Hotel next visit!

Family

10/10

Exceptional

17 Apr 2026

Cheryl

Everything was nice

Self

8/10

Excellent

15 Apr 2026

MICHAEL

Buena propiedad para unos dias en familia por NYC
Desayuno variado
Buenas atenciones

Friends_and_family Family

8/10

Excellent

15 Apr 2026

Daniel

Room was clean, breakfast was great, staff were excellent. The gym was closed for the weekend we stayed there which was unfortunate timing, especially since we booked it because it had a gym. But there was a lot of renovations going on. So just unfortunate timing for us. Wish we had known.
Otherwise, it was a great spot. Close to everything

Friends_and_family Friends

10/10

Exceptional

14 Apr 2026

Sarmona

Great property

2/10

Poor

14 Apr 2026

Stacey

One of the worst hotel experiences we’ve ever had. When we arrived, they told us that they had double booked our room and so downgraded us from a room with a view to a less expensive one without a view. They did not even offer to refund us the difference; when we asked, they told us we would need to speak to the manager (who was unavailable). Since checking out, they have not replied to any of our messages about this.

The hotel could not cope with the number of guests. The first morning we gave up waiting for an elevator after 5 mins and instead walked down the fire escape stairs to breakfast (the stairs would have been dangerous in a real fire, as lots of random items had been left on them). At breakfast, there was not enough room for everyone (and no queuing system) so some people ended up eating standing up, which unsurprisingly led to someone dropping their plate and it smashing.

We had two adults and a child in a room with a sofa bed, but once the sofa bed was open then there was barely any space. The shower door did not close properly and so the bathroom floor was wet after showers.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Andrew

Great location. But extra night fee disappointing. Breakfast was ok and even g free drinks were nice. WiFi is poor. Bed very comfortable

Partner

8/10

Excellent

13 Apr 2026

Glaucia

The staff was very nice and helpful. The room was small for 3 adults. We checked the other rooms, and they looked the same. Glad to be in NYC and spending most of the time outside the hotel.

Family

10/10

Exceptional

13 Apr 2026

Margaret

Yes and yes

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Lisa

Nice location. Fitness center was closed for renovation. Had an unexpected fire alarm at 5am.
Breakfast is good and fresh . Gluten free bread us available on request.

2/10

Poor

12 Apr 2026

Varsha Mahesh

The room #1209 given to us had a standing shower with half glass and half thin curtain which obviously splashed water all over the bathroom floor while bathing. Such room should not have been sold to any customer as apparently the previous customer broke the half glass of the shower area so instead of fixing the glass, they put a curtain there.
But we were told by the manager that if there is a curtain applied to a shower, the room is sellable!! LOL. We had to stay in the same room until next day.

Plus, the room had a horrible view of wall of adjacent building. Although a room with city view was not requested, that doesn't mean a customer would like to see a depressing wall from the window.

The Breakfast area had sitting arrangement highly inconvenient to eat, walk and reach to the food.
Overall, not worth for the amount of money spent. Broke expectations from a brand like Hilton.

10/10

Exceptional

12 Apr 2026

Loura

One of the best accomodations in the city. Loved my stay

Partner

6/10

Pleasant

12 Apr 2026

Michael

They need new pillows. No ventilation in bathroom. Toliet tank made a loud noise when flushed. Small rooms. Breakfast buffet left a lot to be desired and not enough seating.

Friends

10/10

Exceptional

10 Apr 2026

Michael

Great breakfast, a
Mole room

8/10

Excellent

10 Apr 2026

Florence

Full sit down breakfast menu was great. Nice shower. Overall it was comfortable for a one night stay.

Partner

10/10

Exceptional

09 Apr 2026

Brian

We didn’t go to breakfast and didn’t need the air conditioner

Partner

8/10

Excellent

09 Apr 2026

HARRY

Staff very helpful and friendly. Clean room.

Partner

4/10

Poor

07 Apr 2026

Natasha

The room was well presented,

8/10

Excellent

07 Apr 2026

Marcell

Staff was very polite and accommodating - elevator is an issue

6/10

Pleasant

07 Apr 2026

Ian

Rooms were clean and the staff was friendly. The hotel was undergoing construction, but wasn’t a major problem.

The first night our room wasn’t ready and we had to stay in another room. We had booked a junior suite with empire sky view. The next day when we got our room it was underwhelming. The view wasn’t great, you could barely see it. The room was tiny and barely functional.

The breakfast was underwhelming, we usually stay at the homewood suites and their breakfast options are much better. The seating was terrible and you have to wait 15-20 minutes for an elevator to and from breakfast.

The other food options weren’t great either. They force you to pay $30 a night to receive a $30 credit each day, but you have to come down to the lobby to the tiny bar (4 tables and 6 seats) to order. Then you have to go to the 4th floor to pickup your order if not eating at the bar. They got our order wrong and it wasn’t good (bland burger and fries). We didn’t bother using the credit any other days. They had no non alcoholic drink options (except ginger ale, no other sodas).

We did an evening reception one night. It was chips and dip and cheese, really boring. They had a soda fountain, but all the sodas were flat and there was no ice.

I wouldn’t stay here again, but the staff were nice and the location was excellent. I expected more for the steep room rate.

2/10

Poor

05 Apr 2026

Sumit

Lobby area smellled of weed. Entrance blocked by construction - quite claustrophobic

6/10

Pleasant

04 Apr 2026

patricia

Went to breakfast a couple of times
Too crowded and a bad configuration of set up

Partner

8/10

Excellent

03 Apr 2026

Crystal

We had a great overall stay at this hotel. The only issues I had were that the bed was very uncomfortable. The hard bed made my hips and back ache the whole trip. And the other thing was we had a balcony room and the cushions that were actually on the chairs (some were missing) had burn holes in them from smokers I’m assuming. The breakfast was good, the staff were amazing, the service was good, and they even sent us up a cheese and fruit platter with some sparkling water for our anniversary!! Overall a good place to stay. Some improvements could be made but it’s a nice place to stay.

Partner

10/10

Exceptional

02 Apr 2026

Monica

Would definitely stay here again and again! Great staff, great breakfast, clean rooms and beautiful views! Perfect location.

Partner

8/10

Excellent

02 Apr 2026

Andrew

Great place to say very convenient location.
Recommend this propertyto anybody passing through.

10/10

Exceptional

01 Apr 2026

Richard

Grrat breakfast

10/10

Exceptional

31 Mar 2026

Richard

Excellent breakfast and very comfortable bed and 5 starr staff.

Self

10/10

Exceptional

30 Mar 2026

Stefany

Everything was amazing!

Partner

10/10

Exceptional

29 Mar 2026

Lorraine

Great service

2/10

Poor

27 Mar 2026

Anna Rainbow

There was someone doing work above my room, like scrapping paint sound until 10pm then started again at 7am. Terrible nights sleep and when I communicated this to reception there was no response! Just oh - not good enough when there is so much choice in NYC...

Business

2/10

Poor

27 Mar 2026

Wilman

Arrived at 9:00 a.m. asked if early check-in was possible they stated no so I left bags with doorman and I was told check in is until 4:00 p.m. which I understand because it's in the agreement so we were waiting in the lobby from 1:00 p.m. until 3:50 p.m. and then front desk let us know that our room is ready so went up to room and room was still I'm done with the sofa bed open and bed all undone I told housekeeping the issue she called manager (JOT) and they came to the room to complete it and I was told because of the inconvenience the first night URBAN FEE OF $30 would be credited to my account which I was grateful for. Following day I asked staff about the credit and they stated that it was in my account and I would get an itemized statement at checkout. So I check out and the credit isn't there it's 4:00 in the morning no manager available so was given managers business card and told to call later that day and that final statement would not be charged until credit was issued pending manager approval. Call that day and manager would not approve credit until she spoke with other manager which was fair. But two weeks have passed by multiple calls and email and still no credit has been issued. As for the facility, it is ok. The front doesn't look like the images on Google or on Orbitz. There is scaffolding throughout the whole front and construction inside the hotel restaurant area. Shoutouts to the bartenders and the doorman.

Business Family

2/10

Poor

24 Mar 2026

Rachael

Room is tiny

10/10

Exceptional

24 Mar 2026

Mayra

Clean room, excellent breakfast and snacks, good gym area.

Partner