Embassy

Ecuador , Quito
QUITO , Wilson E8-22 Y Av. 6 De Diciembre, 3
Show on Google | Website | Map

100 reviews shown

6/10

Pleasant

24 Apr 2026

Veronique

Hotel had scaffolding so not very welcoming entrance. Was allocated a very tired room with noisy aircon units outside the window on arrival, and after a 30 mn wait was “upgraded” to a room with a view of the Empire State Building, which was in fact smaller without a sofa bed, but was quiet and newly renovated. The resort fee is mandatory and difficult to use without incurring further costs as the drinks are so ridiculously expensive. The hotel and rooms have no charm but beds are very comfortable and rooms are larger than most of New York. Great location for Broadway shows.

Self

8/10

Excellent

22 Apr 2026

John Francis

The room was clean and spacious enough for a NYC standard. The beddings and linens were fresh and crisp. Bathroom was spotlessly clean. The staff were friendly especially the conceirge gentleman, Dinu.

Family

8/10

Excellent

20 Apr 2026

Abiodun

Yes.

Self

2/10

Poor

19 Apr 2026

Nga

Clean nice room everything is good and perfect location to get around.

10/10

Exceptional

19 Apr 2026

Martin

Great location and great staff

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Lucia

Breakfast is too crowded, you won’t find a seat. The Happy Hour was great, but it does get a bit packed. We would go to the Happy Hour about thirty minutes before is closed, and we’d have the space basically to ourselves. The rooms are great, we had the Empire State Building view and we loved it. Our mini fridge did not work and all of our food went to waste, we told the front desk and they said they’d send someone over to our room, they didn’t. We called again but at night, and we finally had a good one.

Family

10/10

Exceptional

19 Apr 2026

Terren

Everything was amazing!

10/10

Exceptional

18 Apr 2026

TYNICE

Very thing was great

Family

6/10

Pleasant

17 Apr 2026

Della

The property was in a good location to Penn Station, Times Square, 34th street shopping and seemed safe. The room was clean and comfortable. The reception provided every evening was a nice addition to our stay at no extra cost and the breakfast was ok. There was even a chef to make omelets on the spot. Thing that was not satisfactory was that I was not given the kind of room I booked. Also I had to deal with a cabinet that had a broken door during my 5 night stay. Yes, I did complain to front desk staff. This would have not been such a big deal, but the microwave and frig was inside this broken door cabinet. Maintenance was called to look at it and I was told, “I tried to fix it”. I was told to yank it really hard to open it. I yanked it daily day and night! Two days later still waiting for my emailed receipt! I don’t think I would select this Embassy Hotel next visit!

Family

10/10

Exceptional

17 Apr 2026

Cheryl

Everything was nice

Self

8/10

Excellent

15 Apr 2026

MICHAEL

Buena propiedad para unos dias en familia por NYC
Desayuno variado
Buenas atenciones

Friends_and_family Family

8/10

Excellent

15 Apr 2026

Daniel

Room was clean, breakfast was great, staff were excellent. The gym was closed for the weekend we stayed there which was unfortunate timing, especially since we booked it because it had a gym. But there was a lot of renovations going on. So just unfortunate timing for us. Wish we had known.
Otherwise, it was a great spot. Close to everything

Friends_and_family Friends

10/10

Exceptional

14 Apr 2026

Sarmona

Great property

2/10

Poor

14 Apr 2026

Stacey

One of the worst hotel experiences we’ve ever had. When we arrived, they told us that they had double booked our room and so downgraded us from a room with a view to a less expensive one without a view. They did not even offer to refund us the difference; when we asked, they told us we would need to speak to the manager (who was unavailable). Since checking out, they have not replied to any of our messages about this.

The hotel could not cope with the number of guests. The first morning we gave up waiting for an elevator after 5 mins and instead walked down the fire escape stairs to breakfast (the stairs would have been dangerous in a real fire, as lots of random items had been left on them). At breakfast, there was not enough room for everyone (and no queuing system) so some people ended up eating standing up, which unsurprisingly led to someone dropping their plate and it smashing.

We had two adults and a child in a room with a sofa bed, but once the sofa bed was open then there was barely any space. The shower door did not close properly and so the bathroom floor was wet after showers.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Andrew

Great location. But extra night fee disappointing. Breakfast was ok and even g free drinks were nice. WiFi is poor. Bed very comfortable

Partner

8/10

Excellent

13 Apr 2026

Glaucia

The staff was very nice and helpful. The room was small for 3 adults. We checked the other rooms, and they looked the same. Glad to be in NYC and spending most of the time outside the hotel.

Family

10/10

Exceptional

13 Apr 2026

Margaret

Yes and yes

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Lisa

Nice location. Fitness center was closed for renovation. Had an unexpected fire alarm at 5am.
Breakfast is good and fresh . Gluten free bread us available on request.

2/10

Poor

12 Apr 2026

Varsha Mahesh

The room #1209 given to us had a standing shower with half glass and half thin curtain which obviously splashed water all over the bathroom floor while bathing. Such room should not have been sold to any customer as apparently the previous customer broke the half glass of the shower area so instead of fixing the glass, they put a curtain there.
But we were told by the manager that if there is a curtain applied to a shower, the room is sellable!! LOL. We had to stay in the same room until next day.

Plus, the room had a horrible view of wall of adjacent building. Although a room with city view was not requested, that doesn't mean a customer would like to see a depressing wall from the window.

The Breakfast area had sitting arrangement highly inconvenient to eat, walk and reach to the food.
Overall, not worth for the amount of money spent. Broke expectations from a brand like Hilton.

10/10

Exceptional

12 Apr 2026

Loura

One of the best accomodations in the city. Loved my stay

Partner

6/10

Pleasant

12 Apr 2026

Michael

They need new pillows. No ventilation in bathroom. Toliet tank made a loud noise when flushed. Small rooms. Breakfast buffet left a lot to be desired and not enough seating.

Friends

10/10

Exceptional

10 Apr 2026

Michael

Great breakfast, a
Mole room

8/10

Excellent

10 Apr 2026

Florence

Full sit down breakfast menu was great. Nice shower. Overall it was comfortable for a one night stay.

Partner

10/10

Exceptional

09 Apr 2026

Brian

We didn’t go to breakfast and didn’t need the air conditioner

Partner

8/10

Excellent

09 Apr 2026

HARRY

Staff very helpful and friendly. Clean room.

Partner

4/10

Poor

07 Apr 2026

Natasha

The room was well presented,

8/10

Excellent

07 Apr 2026

Marcell

Staff was very polite and accommodating - elevator is an issue

6/10

Pleasant

07 Apr 2026

Ian

Rooms were clean and the staff was friendly. The hotel was undergoing construction, but wasn’t a major problem.

The first night our room wasn’t ready and we had to stay in another room. We had booked a junior suite with empire sky view. The next day when we got our room it was underwhelming. The view wasn’t great, you could barely see it. The room was tiny and barely functional.

The breakfast was underwhelming, we usually stay at the homewood suites and their breakfast options are much better. The seating was terrible and you have to wait 15-20 minutes for an elevator to and from breakfast.

The other food options weren’t great either. They force you to pay $30 a night to receive a $30 credit each day, but you have to come down to the lobby to the tiny bar (4 tables and 6 seats) to order. Then you have to go to the 4th floor to pickup your order if not eating at the bar. They got our order wrong and it wasn’t good (bland burger and fries). We didn’t bother using the credit any other days. They had no non alcoholic drink options (except ginger ale, no other sodas).

We did an evening reception one night. It was chips and dip and cheese, really boring. They had a soda fountain, but all the sodas were flat and there was no ice.

I wouldn’t stay here again, but the staff were nice and the location was excellent. I expected more for the steep room rate.

2/10

Poor

05 Apr 2026

Sumit

Lobby area smellled of weed. Entrance blocked by construction - quite claustrophobic

6/10

Pleasant

04 Apr 2026

patricia

Went to breakfast a couple of times
Too crowded and a bad configuration of set up

Partner

8/10

Excellent

03 Apr 2026

Crystal

We had a great overall stay at this hotel. The only issues I had were that the bed was very uncomfortable. The hard bed made my hips and back ache the whole trip. And the other thing was we had a balcony room and the cushions that were actually on the chairs (some were missing) had burn holes in them from smokers I’m assuming. The breakfast was good, the staff were amazing, the service was good, and they even sent us up a cheese and fruit platter with some sparkling water for our anniversary!! Overall a good place to stay. Some improvements could be made but it’s a nice place to stay.

Partner

10/10

Exceptional

02 Apr 2026

Monica

Would definitely stay here again and again! Great staff, great breakfast, clean rooms and beautiful views! Perfect location.

Partner

8/10

Excellent

02 Apr 2026

Andrew

Great place to say very convenient location.
Recommend this propertyto anybody passing through.

10/10

Exceptional

01 Apr 2026

Richard

Grrat breakfast

10/10

Exceptional

31 Mar 2026

Richard

Excellent breakfast and very comfortable bed and 5 starr staff.

Self

10/10

Exceptional

30 Mar 2026

Stefany

Everything was amazing!

Partner

10/10

Exceptional

29 Mar 2026

Lorraine

Great service

2/10

Poor

27 Mar 2026

Anna Rainbow

There was someone doing work above my room, like scrapping paint sound until 10pm then started again at 7am. Terrible nights sleep and when I communicated this to reception there was no response! Just oh - not good enough when there is so much choice in NYC...

Business

2/10

Poor

27 Mar 2026

Wilman

Arrived at 9:00 a.m. asked if early check-in was possible they stated no so I left bags with doorman and I was told check in is until 4:00 p.m. which I understand because it's in the agreement so we were waiting in the lobby from 1:00 p.m. until 3:50 p.m. and then front desk let us know that our room is ready so went up to room and room was still I'm done with the sofa bed open and bed all undone I told housekeeping the issue she called manager (JOT) and they came to the room to complete it and I was told because of the inconvenience the first night URBAN FEE OF $30 would be credited to my account which I was grateful for. Following day I asked staff about the credit and they stated that it was in my account and I would get an itemized statement at checkout. So I check out and the credit isn't there it's 4:00 in the morning no manager available so was given managers business card and told to call later that day and that final statement would not be charged until credit was issued pending manager approval. Call that day and manager would not approve credit until she spoke with other manager which was fair. But two weeks have passed by multiple calls and email and still no credit has been issued. As for the facility, it is ok. The front doesn't look like the images on Google or on Orbitz. There is scaffolding throughout the whole front and construction inside the hotel restaurant area. Shoutouts to the bartenders and the doorman.

Business Family

2/10

Poor

24 Mar 2026

Rachael

Room is tiny

10/10

Exceptional

24 Mar 2026

Mayra

Clean room, excellent breakfast and snacks, good gym area.

Partner

8/10

Excellent

23 Mar 2026

Lisa and Scott

good

6/10

Pleasant

22 Mar 2026

Andrea

Rooms were clean, staff wasn't very friendly.

Friends

8/10

Excellent

22 Mar 2026

Suresh Reddy

It was good

6/10

Pleasant

22 Mar 2026

Brian

Nice location. Room was nice, but a bit small for more than one or two people (booked for three). Cramped public spaces (even by NYC standards). Severely undersized dining area for included breakfast and evening reception; seating often unavailable.

Family

10/10

Exceptional

21 Mar 2026

Toni

We enjoyed the friendliness of the staff and the breakfast. I wasn’t aware the property was under construction. I loved the location and its proximity to major attractions. When visiting New York again, I will definitely chose Embassy Suites.

Family

8/10

Excellent

20 Mar 2026

Taryn

Breakfast was good, nice room with a view of the iconic Empire State Building. We enjoyed the central location in the city.

Family_with_children

6/10

Pleasant

20 Mar 2026

Jose

Bathroom floor wasn’t swept I could feel dirt/particles; shower gel was completely empty, bartender was rude or not friendly at all, there were a couple brooms all around the hall

Self

10/10

Exceptional

20 Mar 2026

PEPITO

It was a good stay. The breakfast and s excellent and their afternoon perks is really good. I will stay again at this hotel. Staffs are good too.

Friends

10/10

Exceptional

17 Mar 2026

George

A spacious room and bathroom in Manhattan?? You had me there, but clean facility, friendly staff, voucher for the restaurant/bar, and free breakfast were deserving of a 5/5 rating. I've bookmarked this Embassy Suites for future trips.

Business

10/10

Exceptional

15 Mar 2026

Florin-Camil

Great value when they have sales.

Partner

6/10

Pleasant

14 Mar 2026

Jessica

Rooms are super small. Staff very nice. Excellent location

Friends

8/10

Excellent

13 Mar 2026

Christina

Decent hotel for the price. Good location if you are doing things on Midtown. They add on a $30 fee that you get back in happy hour drinks which is ok, but should probably be a choice and not automatic.
Our only issue was a banging sound that came from the heating system all night long.

Partner

6/10

Pleasant

13 Mar 2026

Thomas

Renovations were happening during our visit, hence on arrival we had construction noise and our elevator for our floor was closed for a period of time, walked down 5 flights of stairs. Thankfully it was a temporarily closure. The room overall was good, with the exception of the bathroom shower. The shower door were unbalanced and would not stay closed during shower, hence water seeping out onto floor. Also during shower, the wall mounted shampoo bottle fell off the wall and landed on foot. Check-in wait took longer than would have liked. Would have preferred a better explanation of the Urban Destination fee and it's usage. Bellhop (Adam) was very quick and cordial.

Partner

10/10

Exceptional

11 Mar 2026

Donisha

Everything about the experience was awesome.

Partner

8/10

Excellent

10 Mar 2026

Niyah

The room was clean. Staff was very nice, but the only downside is breakfast. The selections are very slim and could be better.

8/10

Excellent

10 Mar 2026

Kayla

Small rooms. Not enough space to store our luggage

Family_with_children

6/10

Pleasant

09 Mar 2026

Nicole

Room is small, but that’s expected for New York. Would have liked some drawers to unpack into as we had no room to leave the suit cases out. Condition of the room was ok but not great. There were a lot of dents and dings in the furniture, but the bed was comfortable. Shower was clean but bathroom mirror had a big old glob of someone else’s toothpaste left behind.

We had a problem Friday and Saturday night with noisy neighbors. The hotel staff did address this to our satisfaction. Our room key kept demagnetizing. That was frustrating. The daily breakfast was nice and had good selection but the omelette bar was not good.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Siddhartha

Clean room

10/10

Exceptional

08 Mar 2026

Akohi Justin

Best hôtel for Family !
Le staff fait un excellent travail !

Friends_and_family Family

8/10

Excellent

08 Mar 2026

sevak

Very good location close to every place, staff was very nice and friendly the room and quality of staff was not good little old and damaged.
But overall its nice place

Family_with_children

8/10

Excellent

06 Mar 2026

Nicole

Great Location !

Family

8/10

Excellent

06 Mar 2026

Laurie

Friendly, helpful staff; hotel is undergoing renovation, so some scaffolding and a temporary entrance; room was clean and comfortable; walls are thin, especially as we had a connecting room, so could hear our neighbor’s phone conversation, shower and shaving the first night.

6/10

Pleasant

03 Mar 2026

Meral

Rooms were small and had lots of damage — there was mold under our desk wall and broken door in our bathroom. The front desk was kind though. Weird $30 resort fee for them to credit and have you use towards any food and snack. Our room was right next to the elevator which was very loud

Partner

10/10

Exceptional

02 Mar 2026

Akohi Justin

Perfect hôtel for Family !

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Nina

Staff are very accommodating. Walked in to leave my bags for the day since our flight landed early but was surprised by an early check in. I loved the breakfast and the evening complimentary drinks. I would stay here again if I come back to NYC!

Friends

8/10

Excellent

02 Mar 2026

Jesus

Good Breakfast. Property in the middle of everything.

Family_with_children

8/10

Excellent

02 Mar 2026

Francis

Excellent location, very nice staff and a lot of shops nearby.
Very good choice.

Partner

6/10

Pleasant

01 Mar 2026

Kayla

Too small. Dining room was too cramped.
No coat hangers in the room

Family_with_children

10/10

Exceptional

28 Feb 2026

Kim Thuy

We showed up with our room have not been cleaned well, but once informed, they sent someone right up to our room to finish.

8/10

Excellent

28 Feb 2026

Chandra

Staff was very friendly.

Family

4/10

Poor

25 Feb 2026

cindy

I was extremely disappointed with my recent stay at Embassy Suites. This was definitely not Hilton standards by any means.

I had reserved a city view with a king bed since I was sharing the room with my daughter. Instead, I was “upgraded” to a balcony view with a queen bed. While the view of the Empire State Building was beautiful, the room downgrade in bed size was inconvenient and not what I paid for.

The most concerning issue was the bench at the end of the bed that converts into a sleeper couch. It honestly looked like it had been picked up off the roadside — it had visible, disgusting stains all over it. It did not appear clean or properly maintained, which is completely unacceptable.

Yes, the skyline view was nice — but let’s be honest, it’s winter in New York. No one is standing out on a balcony in freezing temperatures to make up for a smaller bed and stained furniture.

Overall, this experience was extremely disappointing and far below what I expect from a Hilton property.
How do you comp for this inconvenience when the price is so high for something I didn’t get?

Family

2/10

Poor

23 Feb 2026

Eoghan

Room not cleaned on a daily basis. Had to request fresh towels each day. The room was dated the only closet for clothes was in the bathroom and the safe was also in the bathroom

Partner

6/10

Pleasant

22 Feb 2026

Rebecca

Good location made it easy to get to all the laceThe hotel is under renovations which was fine but the service wasn’t great.

8/10

Excellent

22 Feb 2026

Kayla

It was clean

Self

10/10

Exceptional

21 Feb 2026

Patrina

Clean room and wonderful staff.

6/10

Pleasant

20 Feb 2026

Mia

I really hesitated, giving this hotel three stars, but I did only because of the location and complementary breakfast. Some of the staff were amazing others not so much. We had three people in the room, but housekeeping only gave us two towels. Luckily the linen cart was in the hallway everyday except one. I went to the front desk around 8pm and requested another towel, and she said, someone will bring it to you. 20 mins later I called housekeeping. She told me they didn’t have any clean ones, but when they did they would bring them to me. Never got one that night. Luckily the next morning the linen cart was in the hallway. They were aware of the elevator issues they were having, but did not bother to tell me about it at check-in. Being on the 12th floor with elevator issues is not fun! I normally rebook my hotels, but this one I won’t!

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Garrin

Everything was great as always

Friends_and_family Friends

8/10

Excellent

18 Feb 2026

Vanria Vestra

Great breakfast, convenient location room clean

Business Family

10/10

Exceptional

18 Feb 2026

Jamie

Overall, I think it was an outstanding trace and location for us. We don’t mind walking and it really did the job of having space, amazing food, a little bit of extra maintenance needs around the brand new and or updated shower areas. Several of our rooms had leaks, but they were right on it but as soon as we checked out.

2/10

Poor

17 Feb 2026

Jenny

I travel for a living and this was one of the worst hotel experiences I have had. I booked an Empire State Building view room for 3 adults with a king bed and a pull out sofa. We got put in a room with a double bed and had to wait, exhausted from traveling, to get put in the right room. They finally downgraded us and refunded me $200. Some of the staff was rude but I would imagine it’s because the entire place is run poorly and they are tired. The construction caused major issues with the elevator. Our toilet was broken. And I paid $600 a night after the discount. I will never return to this hotel.

Family

6/10

Pleasant

17 Feb 2026

pablo

The hotel is well located, good breakfast, rooms are big for Manhattan.
However the reason of the 3 stars is the nightmare of the elevators, you need to wait for ever going down or up, with even worse delays at peek times. (Check in, out, breakfast and happy hour).
Breakfast eventhough is very good, the amount of people make it complicated

Family

8/10

Excellent

17 Feb 2026

Jamie

The front desk staff, the restaurant staff, and the breakfast staff were all impeccable and well trained. The lobby, hallwaysand the entire environment is beautiful. We would definitely recommend recommended for future stays, especially if you’re OK with a short walk to Times Square or Broadway..

Business Friends

10/10

Exceptional

16 Feb 2026

Matt

Room was clean and comfy, with an excellent view of the city.

Partner

4/10

Poor

16 Feb 2026

Williamson

Same breakfast every day bed not comptable

Leisure

8/10

Excellent

16 Feb 2026

Meagan

The included breakfast was a great bonus. Room was clean

8/10

Excellent

15 Feb 2026

Tina

The rooms were very clean, staff was nice, the breakfast and the complementary happy hour was excellent!

Business Friends

6/10

Pleasant

13 Feb 2026

May-Ange

Postive: breakfast had variety, staff was helpful, close to a lot of things, walkable location. Loved the reusable dinning cutlery, plates and cups. Would be even nicee if they could do waste sorting.

Negative: Room needs to be updated, you could see by the furniture that the hotel has a lot of traffic. Elevators take a lot of time to arrive especially during peak hours.

Leisure Friends

10/10

Exceptional

11 Feb 2026

Lamar

Great customer service. From the front desk to the housekeeping.

Leisure Partner

10/10

Exceptional

10 Feb 2026

David

Very nice room. Elevator issues. Great breakfast.

10/10

Exceptional

10 Feb 2026

Paul

Great room and location

Leisure Partner

8/10

Excellent

09 Feb 2026

Mesi

Staff was great. The free reception was also and the breakfast options. One elevator was out so this was not good

Leisure Family_with_children

2/10

Poor

09 Feb 2026

Lynne

Terrible facility. Stained bed linens, broken curtains, only 1 of 3 elevators working to service entire hotel & employees & MANAGEMENT don’t care about service.

8/10

Excellent

09 Feb 2026

Shayla

Staff was very kind and attentive! The room was lovely and super clean, and the complimentary breakfast is always a plus.

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

Roosevelt

Everything was perfect

Business

8/10

Excellent

08 Feb 2026

Steve

Location great, room great. Breakfast was good. Elevators are terrible. Took 45 minutes to get myself mother inlaw in a wheelchair and my wife down to check out. I had to walk down and ask staff to come and try with mantinance elevator. Still took 20 minutes

8/10

Excellent

08 Feb 2026

James

Very nice staff and helpful all around. Hotel was under EXTREME renovation top to bottom, inside and out. 39 floors and 1 functioning elevator. You WILL wait 20 minutes for an elevator or take the stairs. Limited drink options, so bring your own. We would love to return after the renovations are complete as it is an excellent location near everything you would need to get to to make your trip as excellent as it could be!

6/10

Pleasant

08 Feb 2026

Nicole

There was an elevator out of service so it took upwards of 10 minutes to go up or down.

Friends_and_family Friends

10/10

Exceptional

07 Feb 2026

Guillermo

Excellent 👌

Leisure Family

6/10

Pleasant

05 Feb 2026

karim

Hotel needs a little renovation but is good. perfect location. but i had one problem, i had a bag in my room and the housekeeper thought it was garbage and they threw it away, i had things in that bag. so yeah, that was a problem.

Leisure Family