Name: Hotel Colonial San Agustin
Address: Calle Flores N°5-28, Corner of Chile, Quito, 1700130, EC

10/10

Exceptional

25 May 2026

Dario

Solo un detalle que las sábanas me comenzó a dar picazon

Partner

8/10

Excellent

16 Mar 2026

Margaret Eliza

The staff was attentive to providing great service by daily breakfast taxi service to and from the airport laundry service and room cleaning. What makes this property ideal is its location.

Family

2/10

Poor

05 Mar 2026

Jose

Horrible horrible , por favor no recomienden este hotel , yo pido mi devolución inmediata de el cobro , prostitución robos

10/10

Exceptional

08 Feb 2026

Ken

Clean room, good breakfast with a changing variety of menu items each day, attentive staff, quick response to requests.

Partner

10/10

Exceptional

05 Jan 2026

Vico

Nice room very warm staff. Provided us “breakfast” for our 2 am departure

Leisure Partner

10/10

Exceptional

10 Jun 2025

Daria

full staff, clean rooms and comfortable bed. Their purple theme is on point and cute converted home. They offer airport pick up and tours. I had great success with airport transportation and late hours. Book this hotel if you want to stay walking distance to old tour attractions.

10/10

Exceptional

22 Oct 2023

Francis

Excellent service and accommodating staff

Staff was very friendly and accommodating. Special mention and thanks to Ernesto. Location couldn't be better: a few steps to the historic center. One suggestion I have is to have more variety in the continental breakfast.

Self

8/10

Excellent

23 Jul 2023

amor aida

We were placed on the last floor and it was hard for me, being a senior to be walking up and down a flight of stairs. I was short of breath due to altitude issues and on top of that , the constant going up and down made it worse.
The staff were a sweetheart though, very helpful and attentive to our needs.

Leisure Family

8/10

Excellent

05 Jun 2023

Rohit

Nice hotel and great staff

Great property with very friendly staff. The area gets a little weird at night so it can get a little hard to get around. Rooms and bathroom are small but clean and comfortable.

Partner

10/10

Exceptional

18 Apr 2023

Tia

The young man at the front desk was really awesome. It seemed like he ran the whole place all by himself. He was always busy but always remained in a pleasant humble mood. If I returned to Quito, I would stay at this hotel again. It was also in a great location, close to all the historical sites to check off my bucket list. Thank you so much!
Tia

Leisure Partner

8/10

Excellent

17 Apr 2023

Jenny

The staff was very helpful and nice. I had booked one room and ended up needing 2 additional rooms. The staff accommodated me immediately. The parking was available about two blocks away at certain hours and it is very difficult to double park around the hotel. Uber is highly suggested.

Leisure Family

10/10

Exceptional

19 Mar 2023

MERCEDES

Great hotel with character. Clean, safe and friendly staff.

Leisure Family

2/10

Poor

15 Feb 2023

Christopher Andrew

A complete and utter disaster. This \"hotel\" is not a hotel. It is essentially a hostel. The pictures are fake. There is no staff onsite which means to get in AND OUT of the hotel, they have to unlock a door. So, expect to be literally trapped inside and unable to leave until the staff shows up. There is a significant fire danger. They do not clean the rooms and only provide one towel during the entire stay (which does not get cleaned). There is not free breakfast as advertised. Further, there is a motion sensor bell which rings all the time so don't expect much sleep. Even though it's $50 a night, you could spend just a little bit more and actually feel safe.

Leisure Self

10/10

Exceptional

21 Jan 2023

Neil

Quaint Hotel.

Quaint hotel in a great location! Staff were very helpful.

Partner

8/10

Excellent

06 Jan 2023

Seetharaman

Beautiful hotel in the historic sector of Quito.
Climbing the stairs to our room on the third floor made me a little out of breath.

Leisure Family

10/10

Exceptional

18 Oct 2022

Robert

We were very impressed with our host! He provided us with the best possible experience!

Leisure Partner

10/10

Exceptional

14 Aug 2022

Jeff

Very nice staff, lovely rooms in the heart of old town

Leisure Family

8/10

Excellent

07 Aug 2022

Ann

It was safe, clean, and quiet except in the rooms on the street side of the building. Staff was helpful. Coffee was bad.

Leisure Self

10/10

Exceptional

15 Jul 2022

Michael

Adorable surprise in the historic center of Quito.

Self

10/10

Exceptional

17 Jun 2022

Mary

Beautiful hotel & amazing workers

Our family if 6 stayed here. Everyone loved this hotel. Breakfast was awesome! The people working were so kind. We are a bit weak in Spanish and they were very patient with us. Very close to old town square. This place felt very safe even though we we’re staying in Quito during the protests.

Friends_and_family Family

10/10

Exceptional

18 Apr 2022

Kimberly

The mix of antique and modern decor is tastefully done. The hotel is bright, calm and cozy. A fountain adds a sense of being in surroundings that invite one to relax.

Leisure Self

10/10

Exceptional

03 Jan 2022

James

Very friendly staff, strong internet, in the middle of the Historic Town but quieter than one might imagine. Good breakfast, clean rooms, and helpful front desk staff.

Leisure Family

10/10

Exceptional

04 Jul 2021

Lindsay

Purple Palace

I LOVED this little boutique hotel. Aida was wonderful and helped us with our ever need the decor with purple accents were fabulous!!

Friends_and_family Friends

8/10

Excellent

05 Feb 2020

Maddy

Walking distance to all the churches, restaurants and museums.

Leisure Family

6/10

Pleasant

06 Jan 2020

Verified traveler

This was a perfect location. We only had 40 hours in Quito and this was very close to a lot of things we wanted to see.
We had booked the room for 5 family members. When we booked, I understood it to be 1 queen and 3 singles. It was 3 doubles, so that was not great for sleeping 3 teenage boys.
The staff was very friendly and helpful with all our needs such as setting up a ride to the airport and booking a tour. The breakfast was fine, but if you have teenagers, it probably won't fill them up.
The bathroom was not great, there was a window in the shower that opened up to the stairs to the hotel and towels and overall cleanliness was not great for my standards.
Although I didn't love this place, I would stay here again if I was only going to be in Quito for 1 or 2 nights because the location was great!

Friends_and_family Family

8/10

Excellent

02 Jan 2020

Albert

1st Class Heart of Quito

Quality hotel experience within 2 blocks of Quito Centro. Boutique atmosphere and comfort, super clean and service oriented staff. Old world but up to date, much attractive woodwork and high ceilings. Great choice for solo couple and family.

Self

8/10

Excellent

06 Dec 2019

Verified traveler

The bedroom and the lobby was excellent. The bathroom sink is too small and not user friendly. Breakfast quality is less than average. The lobby toilet smells. This is a very nice property with very good location, just need some TLC (tender loving care). Some homeless people sleep next to the front door of the lobby. They are nice and seems harmless, but at first glance very scary.

Leisure Family

10/10

Exceptional

19 Aug 2019

Verified traveler

Great location to see the old colonial area. Older hotel with lots of character. Expect to climb some stairs.

Leisure Family

8/10

Excellent

31 Jul 2019

Verified traveler

The decor is great, rooms are small bathroom even smaller.

Leisure Family

10/10

Exceptional

29 Jul 2019

Verified traveler

Staff very friendly. Location excellent. Good value. Accommodating with tours.

Leisure Self

10/10

Exceptional

28 Jul 2019

Edvin

Great location, very friendly staff.

Family

8/10

Excellent

26 Jul 2019

Cris

Very nice people. Nice location. Poor breakfast. Basic furniture, the design could be improved. Water sometimes cold, almost impossible to take a shower. Very small bathroom.

Business_and_leisure Partner

10/10

Exceptional

19 Jul 2019

Virginia

Beautiful, comfortable, quiet hotel in a fun neighborhood. The staff are lovely. The breakfast was excellent.

Family

8/10

Excellent

13 Jul 2019

Verified traveler

We love the location, in the historic center. The view, colonial interior design. The negative part was the room was small for 4 people and hot water was shut off by 10pm.

Leisure Family

10/10

Exceptional

30 Jun 2019

Melania

I wish all hotels were like this one.

This hotel is amazing. The cleanliness, service, and ambiance is superb!

6/10

Pleasant

13 Jun 2019

Nina

Everyone working here was very nice! The hotel was quaint with security (the front door would not open without being buzzed in, or out - which must be a fire hazard). The room itself would have been OK had there not been 3 of us. It was very small but manageable. The bathroom was the worst part. It was open ceiling to another room. The sink was tiny with a shelf above it so you could not wash your face without hitting the shelf. There was hardly any room to walk around and walls were paper thin.

Leisure Friends

10/10

Exceptional

25 Apr 2019

Verified traveler

This hotel was beautiful and the staff were so lovely every time we interacted with them. I wish we had stayed longer.

Friends_and_family Partner

8/10

Excellent

06 Apr 2019

Rhonda

This is a well-taken care of property and they arranged for a taxi to pick us up at airport at 12:30 AM. The room was facing the courtyard but didnt have windows looking at the city as we had thought. The staff was very kind and attentive. NOTE: We walked around the area and my phone was stolen out of my hand near Ave 24 de Mayo and Calle Venezuela. I would advise the hotel tell all guests to NOT take phones out more than necessary. There should be a warning at the desk in all languages. We found out this is common in the old town that robberies of phones occurs regularly. I have travelled a lot and this has NEVER happened to me. My mistake, but a WARNING would help.

Leisure Friends

6/10

Pleasant

27 Mar 2019

Tammer

Good but not what I expected

The staff here are super nice. But beware, if you think you're booking a \"city view\" you probably are actually just booking an interior courtyard view, which means curtains shut so no one can see you sleep. Also the walls really are paper thin. In fact I could hear the receptionist folding paper two floors down.

10/10

Exceptional

02 Mar 2019

Tim

Weekend getaway

The hotel is in a great location. It is an easy walk (5 min max) to the town square. You can walk one direction to the main cathedral or the other direction to the statue on the hill. A cab to Quito city park runs about 4$. Best time to stay is on the weekends, they restrict car access on Sunday and you can travel around with ease.

Friends

6/10

Pleasant

23 Feb 2019

Verified traveler

Water in bathroom came out in a trickle; less than a single full roll of toilet paper provided; Only one window had a blackout bind. The light from the corridor streamed through the sheer drape all night. I had to request a black out blind for the second window. The linen on the bed had marks that I was assured were scorch marks from the dryer and not blood.

Leisure Partner

6/10

Pleasant

23 Feb 2019

Verified traveler

The water in the bathroom came in a trickle; not a full roll of toilet paper provided; had to request a blackout blind for the second window after the first night with light streaming in from the corridor.

8/10

Excellent

06 Feb 2019

TerriOi

The staff took care of us with so much concern and attention, from housekeeping, lizzie and ernesto, and front desk Aida and Jesus

There is no elevator, but they would carry our stuff up and even bring us room service with a smile

Leisure Family

8/10

Excellent

06 Feb 2019

Verified traveler

I like the classic ambiance, updated rooms, respectful and friendly stuff. I don't like that some rooms are not noise-proof.

Leisure Partner

10/10

Exceptional

26 Jan 2019

Verified traveler

Lovely boutique hotel centrally located in the downtown area. Easy walk to the city center and all the major attractions, churches, etc. Hotel was very clean and had a very chic appeal with purple matching decor everywhere. The best part of this hotel is the exceptionally friendly and helpful staff. They will help you book tours, cabs, restaurant reservations, etc. All of the staff speak English very well.

8/10

Excellent

11 Jan 2019

Rob

Lcoating a plus

Very good value. Close to everything

Partner

8/10

Excellent

08 Jan 2019

Verified traveler

Great location in old town but with that comes the noise from bring in the middle of everything. Lovely property. If you want a quieter room ask for one on the interior courtyard

Leisure Family

10/10

Exceptional

06 Jan 2019

Verified traveler

Hotel was in a great location, 2 blocks ftom the main square. I wanted to call out Aida at the front desk who was professional, friendly and welcoming, and there at all times. She helped with tours, taxis, the room safe, storing our luggage for the day, etc etc. The breakfast and wifi was good and was great having CNN abdvither TV after days in the jungle. Our huge triple room was beautiful. The only disadvantage was being at the front directly above the street, it could be very noisy from traffic etc but we got used to it and it simply reminded you that you were right in the action. Tip- if u have time, spend time in Nuevo Quito (the Foch, etc ) as well as old town.

10/10

Exceptional

05 Jan 2019

Verified traveler

Greta place with great breakfast in great location.

Leisure Family

10/10

Exceptional

27 Nov 2018

Verified traveler

The location is amazing! We booked for only one night but we enjoyed it very much!

10/10

Exceptional

13 Nov 2018

Marisa

Terrific location, nice breakfast, very comfortable.

8/10

Excellent

05 Nov 2018

Barrington

It’s really an OK property. It’s in the center of the historical city. The place is well kept as regards to cleanliness. The chef is warm and polite. He speaks English. The only disappointment is that the receptionists don’t speak English, and you also have to find parking. The first one recommended to us was almost a dollar an hour so plan that in your budget. We eventually got a cheaper one but prepare to walk a little. The room was clean. A bit tight for two beds, but ok. The linens were clean. There is not any privacy regarding your neighbors. We heard everything close to a whisper from our neighbors. You could hear them brushing the teeth and using the toilet. If you need privacy, this would not be the ideal location.

4/10

Poor

31 Oct 2018

Verified traveler

Hotel located in a very traffic congested area.
bathrooms TOO small
Room given was close to reception area and found it difficult to sleep due to NOISY late arrivals, NOISE staff either in kitchen or claning

10/10

Exceptional

16 Oct 2018

Jill

Appreciated the space heater in our room; loved the purple accents - everything was beautiful!

Appreciated the friendly driver who picked us up from the airport as well.

Staff were friendly & helpful with carrying our luggage up to the 3rd floor also.

Breakfast was delicious - great to meet other travelers too!

10/10

Exceptional

28 Sep 2018

Verified traveler

Wonderful experience!

Beautiful hotel. Perfect location...close to shops, Basilica, train station was easy to taxi to. The staff is amazing! The breakfast is delicious!

Family

10/10

Exceptional

25 Aug 2018

DB

Staff very friendly, front desk excellent
Location is good. Hotel Restaurant in working in progress

10/10

Exceptional

18 Aug 2018

Verified traveler

Really cool hotel in historic Quito. Staff are very helpful and rooms are great except the the beds could be a bit softer.

8/10

Excellent

13 Aug 2018

Verified traveler

Nice but you can hear everything that is happening next door. Literally!

10/10

Exceptional

11 Aug 2018

Beth

Wonderful experience. The room was average and the bathroom small. The staff was excellent, knowledgeable, friendly, trustworthy and helpful

8/10

Excellent

30 Jul 2018

Cristina

This Hotel is really nice. Decoration is beautiful. The only negative part is that you can hear almost everything that's going on in the other rooms.... and I mean everything! Other than that, We had an amazing time at this Hotel. Staff is really nice. Every time we left super early for our tours, they would make us Breakfast to take along with us because kitchen was still closed... So sweet!

10/10

Exceptional

27 Jul 2018

Rosalind

Loved the unique hotel! It was very comfortable, clean, close to everything in old town and the staff was very hospitable. We had an infant with us and was told we were the first guests to stay with a baby. They were very accomodating with our sight seeing needs and arranged a private tour with Gustavo (who was great btw!).

8/10

Excellent

19 Jun 2018

Jane

Lovely quaint hotel in colonial district. Very friendly and helpful staff. Nice clean rooms. Nice breakfast included at Lero Lero around the corner. Not fancy, but a great value! Definitely recommend!

8/10

Excellent

15 Jun 2018

Verified traveler

The hotel is well situated in historic city center and the front desk staff was very helpful.

10/10

Exceptional

13 Jun 2018

Peter

Great place , thumbs up

Great hotel & location, staff friendly and helpful .. room comfortable , excellent shower and bed.

Partner

10/10

Exceptional

04 May 2018

Clayton

Boutique Hotel in Quito

Friendly staff with central location for exploring old town Quito.
Small room and bath, adequate hot water, and convienent breakfast of many choices. Attention to special requests and early morning Check out.

Partner

10/10

Exceptional

25 Apr 2018

Joe

Lovely hotel, great location.

Excellent location and nice hotel in the old town. Room was quite small but modern and very clean. Overall was recommend and stay again. Only let down was the breakfast. There was a small buffet of fruit and cereal and then they made fresh eggs. Food was absolutely fine but the service was slow and we had to ask for everything as nothing was replenished. No cutlery, glasses, cups, fruit etc. Biggest let down as the rest of the hotel was great.

Partner

8/10

Excellent

21 Apr 2018

Jennifer

The staff was very helpful and pleasant.

Family

10/10

Exceptional

20 Apr 2018

Shawnay

Excellent stay!

Great stay! The staff was amazing and very helpful. The location is perfect and close to many sites in historic Quito.

Family

10/10

Exceptional

08 Apr 2018

Erick

Excellent Location/ Service

This Hotel is very well Located, just few blocks away from the main Plaza.. The Hotel offers private tours to the must visit sites in Quito( Ask For Gustavo, an excellent tour guide, Gustavo is very flexible to attend your wishes. I Highly recommended him for sure.)
I love the Decor of the hotel, very neat, and beautiful.
I Higly recommened to stay in the small yet beautiful Hotel..

10/10

Exceptional

17 Mar 2018

Feliks

Nice Hotel located in old part of town

A small hotel hotel , good service and located in old town,
Highly recommended

10/10

Exceptional

12 Mar 2018

Fred

Classic Old Hotel

I stayed at San Agustin for five days. It's in a great location in the historic area. Very friendly and all the staff know some English. Rooms are small and without amenities such as a small refer, but, the lobby, only a few steps away, has water, coffee, soft drinks and beer. Rooms can be a bit noisy, as the building is an old one and rooms are not well insulated. All in all, it's a great old hotel and I'll stay there again on my next trip. They also had a teriffic airport shuttle service in Gustavo of Zen Tours. Gustavo is fluid in English and I used his service to and from the airport without a hitch. I also hired him for a day trip to Quilotoa Lake and we had a ball. If you want a Hilton or Holiday Inn, go for it. If you prefer a nice Ecuadorian experience, the San Agustin is a great choice!!!

10/10

Exceptional

19 Feb 2018

Alexander

Excellent

Very clean and peaceful hotel in a wonderful location in historic Quito.

Family

8/10

Excellent

29 Jan 2018

Harbor

Great location in Old Quito

We stayed here for 4 days and were impressed with the staff attention. All staff were very accommodating and although we spoke no Spanish, they used Google translate for clear communication. While the room was clean, we did had a leak in the ceiling one night....the staff provided us with a free cab ride to the airport for our inconvenience. The bed was rather hard for our liking, however the location made up for this rather minor issue.

Partner

10/10

Exceptional

25 Jan 2018

Corey

Perfect location

The Hotel is nice and the staff was incredibly helpful. You can’t beat the location. Close by to everything in the historic district. Convenient to busses. Try not to stay in the room off the main lobby, you can hear everything going on in the kitchen and in the lobby. The staff was happy to move us when we complained. They also held our bags for us on the day of checkout since our flight didn’t leave till late in the evening. There is no elevator so make sure you are able to walk up as many as 4 flights, and the air is thin due to the altitude so that’s not an easy task!

10/10

Exceptional

16 Jan 2018

Lori

Near plaza in historical city

Such a convenient location, safe in every way, really clean, very friendly and helpful staff, good breakfast including a lot of fresh fruit, fresh juices, yogurt, etc., quiet for sleeping, consistent hot water and good pressure, comfy bedding. All we needed, and a decent price.