Name: Hyatt Regency Creek Heights Residences
Address: 20Th Street, Dubai Healthcare City, 0000 43, Dubai Healthcare City, 5668, AE

8/10

Excellent

17 Jul 2026

Justin

Hotel pool was closed and a restaurant bar is permanently closed.

Self

10/10

Exceptional

27 May 2026

Sarfaraz

Excellent Residences Hotel , with spacious and modern Apartments with everything that u need when with a family . Excellent cleaning and all around staff . Very courteous and professional . Check in to check out everything very smooth and easy . Only downside is no street restaurant close by at all which u can reach by a quick walk . Other than that excellent property .

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Dana

The room is very clean great smell bathroom clean as well staff are very friendly

Friends_and_family Friends

10/10

Exceptional

21 Nov 2025

Justin

Great amenities, friendly staff, beautiful rooms.
This hotel has everything you need.

Business

10/10

Exceptional

10 Nov 2025

Gideon

Great customer service, friendly approachable and smiling staff. Very spacious apartment with a great view. Daily cleaning teams were amazing leaving apartment spotless every time. 2nd time here and will be back again soon.

Business_and_leisure Family

10/10

Exceptional

10 Oct 2025

Amjad

Good service nice cafe brilliant customer service perfect clean

Business_and_leisure Friends

8/10

Excellent

01 Oct 2025

FAHAD

Good services, good spa good location

Friends_and_family Friends

10/10

Exceptional

26 Sep 2025

Jesse

We stayed here for a week, and cannot speak high enough of our experience here! The staff and service were beyond exceptional, and this was the best service we have ever experienced anywhere we have stayed. The breakfast buffet is out of this world. Big thanks to the chefs, kitchen staff and breakfast servers who made our little girl feel like a princess every day at breakfast!!

Leisure Family_with_children

2/10

Poor

16 Sep 2025

Ali

Charged twice for the same room and no refund

I booked a 2 bed room through hotels.com and prepaid, arrived off a flight just before midnight and was told there is no 2 beds room available. I was forced to pay the hotel even more then my original booking for a 2 bed room stay.

I basically payed twice, since that point and multiple chases ups, i get a response stating that there is nothing they can do. So much for long term loyalty.

Friends_and_family Friends

10/10

Exceptional

10 Aug 2025

Aziz

Good

10/10

Exceptional

11 Jun 2025

Verified traveler

Best for family

The Room is amazing and specious. amazing for family as it has a private room and a family hall

Friends_and_family Family

10/10

Exceptional

18 May 2025

Majid

It’s extremely nice, clean, spacious with wonderful views. It has a free parking which was very nice, but on the other hand the tourist tax is very unfair and a can of Pepsi from the refrigerator was about $8.00; although I replaced it with two cans, but the size and shape of the cans in the hotel is different than what you find in the stores; so, you won’t be able to replace it and you get charged these extreme prices. Other than this everything else was perfect.

Leisure Family

4/10

Poor

11 May 2025

Ezzah

Nasty gutter smell coming from the kitchen. Considering how much I paid for a “5*” this hotel wouldn’t even qualify to be a 3*

Leisure Family_with_children

10/10

Exceptional

04 May 2025

Ana

Convenient location, amply room with kitchenette.

Business Self

8/10

Excellent

01 May 2025

FOLASHADE

Home away from home

Business Self

10/10

Exceptional

28 Apr 2025

Dora

Excellent costumer services

Business_and_leisure

10/10

Exceptional

22 Apr 2025

Dua

I stayed at the 2 bedroom apartment and it had everything i wanted from the hotel.Will definitely go back.

Leisure Family

10/10

Exceptional

16 Mar 2025

Parikshit Ajit

The property was nice and clean

Leisure Partner

8/10

Excellent

06 Mar 2025

payam

Hotel is going under major repairs and reconstruction. Looks older than a 10 years old property. Location is quiet and Family friendly. Great staff.

Leisure Family

10/10

Exceptional

27 Feb 2025

Andrey

All good

10/10

Exceptional

14 Feb 2025

Ahmad

Great experience

10/10

Exceptional

08 Feb 2025

FABIOLA

Always coming back

Always great stay at the Hyatt regency. Residences are a great option for a long business trip.

Business

10/10

Exceptional

05 Nov 2024

Louise

The room was really nice and the staff was quite accomodating

Business

10/10

Exceptional

04 Nov 2024

Garland

Been staying here for years & I have no complaints!

Business_and_leisure Self

10/10

Exceptional

03 Nov 2024

Olufemi Tajudeen

The best hotel and apartment in Dubai. Too friendly staff and efficient service all round. I cannot ask for more. Will book with them again next time. This is the second time I have stayed here.

Leisure Family_with_children

10/10

Exceptional

16 Jul 2024

Garland

Great overnight staff

Business_and_leisure Self

10/10

Exceptional

11 May 2024

Garland

I’ve stayed at dozens of hotels in Dubai UNTIL I discovered this property in 2023! I’ve been to Dubai 6 more times since then & I’ve stayed at this property EVERY time! Love the rooms, the staff, the property size, the closeness to things I need, the proximity to the airport, etc. honestly, I could go on & on about it

Business_and_leisure Self

10/10

Exceptional

22 Mar 2024

Adrian

Everyone my wife and I encountered was exceptional. The staff meet and exceeded every expectation. The residence was clean, well-stocked and just the right size.

Leisure Partner

10/10

Exceptional

19 Feb 2024

Dr Harpreet S

Excellent service

Friends_and_family Family

10/10

Exceptional

23 Jan 2024

Verified traveler

The residence at Hyatt was fantastic. Staff was so helpful and attentive. The best amenities from gym, sauna, steam, pool, many restaurants, etc.

Partner

10/10

Exceptional

30 Dec 2023

Verified traveler

My go to hotel

This is my go to hotel every time I’m in Dubai, I love the cleanliness of the hotel, the spacious apartment, the location and the quiet atmosphere. Another reason why I always stay here is because of the staff, I appreciate how attentive they are and the service they provide is impeccable.

Business

10/10

Exceptional

03 Dec 2023

Erin

The staff was amazing, helpful, friendly and accommodating. We had problems with a neighbor on our first night, and they willingly changed our room. Food was always fresh. Building was clean and fresh.

Leisure Family

6/10

Pleasant

17 Nov 2023

Verified traveler

The hotel very nice but sufra restaurant for breakfast was bad experience

Friends_and_family Family

8/10

Excellent

03 Nov 2023

mohammad a

A great hotel for long term stay

Business Partner

10/10

Exceptional

13 Jun 2023

Timilehin

Very nice and calm….but I don’t like the lights in the room….too dim likewise there is no room for smokers

Business_and_leisure Self

10/10

Exceptional

24 Mar 2023

minna

كل شي جميل وممتاز ونضافه عيب صغير اني كل ما اتصل لطلب شيى خدمتهم بطيئه يحتاج اكثر من اتصال

Leisure Partner

10/10

Exceptional

10 Mar 2023

Mengistu

Really nice place and friendly staff

Business_and_leisure Family_with_children

10/10

Exceptional

08 Mar 2023

Naser

Wonderful hotel and resedent, but far way when you want malls

Business_and_leisure

8/10

Excellent

24 Dec 2022

Qiang

Nothing special. all acceptable

Nothing special. there is no restaurant closed by.

Partner

6/10

Pleasant

07 Aug 2022

Ali

Great building, average service

From the moment of arriving at check-in until last day, I rarely saw a smile. They are also very stingy with amenities in the room. No bathrobes, no toothbrush, really poor quality towels, only 1 glass in an apartment room. Overall, a great building with average service

8/10

Excellent

02 Aug 2022

Verified traveler

My Stay at Hyatt Regency Dubai Creek

Well I enjoyed my stay at Hyatt Regency. My room was as expected from the pictures I have seen prior to booking. But two area the hotel management have improve is first staff friendliness a lot of times the employees would work pass you without greetings and secondly the breakfast there’re a lot of options per say but almost all the times the varieties are mostly concentrated to the south asian continent and as an international hotel that welcomes guest from all over the world that has to change. Apart from that I enjoyed my stay. And I wouldn’t mind visiting again.

Friends_and_family Family

8/10

Excellent

29 Jun 2022

Katsigazi Isabella Rugasira

Next to the mall and great Breakfast!

Business Friends

10/10

Exceptional

04 Jun 2022

Tilly

Nice and friendly staff. Beautiful hotel,will recommend for anyone.

Leisure Partner

8/10

Excellent

05 May 2022

Georges

Hyatt dubai creek

it was a good stay

Friends_and_family Family

8/10

Excellent

05 Apr 2022

Emily

Very spacious apartments with cleaning service daily! The rooms are nice and new. Breakfast buffet is great with plenty of options and a menu that changes daily. Apartment room has dishwasher, full kitchen, washer and dryer combo unit. There is no dishwasher or washing detergent provided so you will need to buy or bring your own. Bottled water is free and provided daily per your request.

Several pharmacies are nearby within walking distance, as well as a convenience store in the lobby and within walking.

We took Uber or taxi's everywhere; there is always a taxi available in the lobby. Metro stop is nearby about an 8 minute walk.

Main issue is a SLOW ELEVATOR. There are only 4 elevators that serve all the floors but they are slow speed elevators. During peak hours, expect to spend 10minutes waiting and traveling in the elevators.

Leisure Family_with_children

10/10

Exceptional

26 Feb 2022

Jahanzeb

Excellent service, room service was excellent, breakfast buffet was the best we ever had, provided unlimited water bottles for drinking during our stay, will definitely be staying again on our next visit. 3 bedroom apartment was spacious and comfortable with all the amenities, washer and dryer worked well. Room service was excellent, tried all the food and could eat it everyday! Coffee was also superb. Can’t rave enough. Just a Gem!!!

Leisure Family

10/10

Exceptional

26 Feb 2022

Lilian

Nice stay

The good value for money is achieved at this hotel. The staff are accommodating and the amenities are commendable.

Friends_and_family Family

8/10

Excellent

20 Feb 2022

Farouk

It was v.good

Business

10/10

Exceptional

15 Feb 2022

Gary

Amazing Room

Check-in time was not supposed to be until 15:00, but we were checked in and given the keys to our room on arrival early morning. The highlight of our stay was the 'amazing' room/apartment which had everything you could hope for with fantastic space / decor and facilities.
Everyone working at the hotel was friendly courteous and couldn't do enough to make our stay as pleasant as possible. Breakfast was delicious with a vast selection of foods despite the obvious lack of bacon, sausages etc due to the location. Special shout out to the staff at the Spa, Swimming Pool and La Tablita Mexican Restaurant who couldn't do enough to make our stay as relaxing as possible. The only criticisms I have are; The lifts can take a while to arrive, and the cost of alcohol (although this is the same everywhere in Dubai). Overall I would highly recommend.

Partner

10/10

Exceptional

30 Jan 2022

Georgette

Totally excellent services in each and every departments. Thank you for your sincere and professional services. I am absolutely very impressed 😊 👏 👍

Business Family

10/10

Exceptional

16 Nov 2021

JACQUELINE

The accommodations and quality of the service was excellent!
Helpful and friendly staff! Thank you!

Leisure Friends

10/10

Exceptional

07 Nov 2021

fatima

I didn’t like that they made me pay 50 for parking that is 150dhs addition to stay

Friends_and_family Friends

10/10

Exceptional

18 Aug 2021

Verified traveler

All likes!

Business_and_leisure Self

8/10

Excellent

05 Jul 2021

SAMEEP

The stay was good, the room was clean. I got a late checkout requested.
The light switches are bit annoying they perform as they want and not what is desired.
The service can be greatly improved though.
I got confirmation from Hotel long before my stay that they will provide a cake on occasion of our anniversary and our twins birthday.
I reminded the front desk 3 times at different occasions but to my dismay, the only feedback I got was that they have escalated the issue.
If I was told they the cake would not be arranged then I would have made my own arrangements.

There are no separate counters for check-in and check-out, my check in took good 30 mins and checkout took 40mins+, standing and waiting with kids is quite a task.

Friends_and_family Family

10/10

Exceptional

12 Jun 2021

Verified traveler

Nice property

Business_and_leisure Self

6/10

Pleasant

15 Apr 2021

waqas

Worst check-in staff

Most unwelcoming reception staff ever. It took me 1 hour to check in. Upon arrival I was told that I need to wait an additional 10 minutes for my room to be sanitized but they made me wait for an hour despite I arrived after 3 pm. During the wait time I went to reception twice to check and was told another 10 minutes after first ignoring me. Then second time when I went I was told laugingly oh room is ready I forgot to tell you.. horrible!

Self

8/10

Excellent

09 Sep 2020

Mohammad

Very clean and organized! Nice staff and quiet area in the weekends! I’d definitely stay again

Leisure Self

8/10

Excellent

17 Mar 2020

Verified traveler

Very nice resort with great staff. The restaurant staff was especially pleasant.

Leisure Friends

8/10

Excellent

12 Mar 2020

Anthony

Great by skip breakfast!

Great hotel located in the medical district. Only drawback is the cost of breakfast! We skipped the hotel at over 100 AED (per person!) and visited a nearby bakery and cafe where we had full cooked breakfast for less than 40 AED for two!

Partner

2/10

Poor

27 Feb 2020

Verified traveler

We had a not so good experience at the hotel. Service was poor. Lots of issues with the apartment.

Business

8/10

Excellent

25 Feb 2020

HenryT

Good property, location bad. Would consider again if I had a car.

4/10

Poor

22 Feb 2020

Khalid

The ac was very hot 🔥 it wasn't very clean I didn't feel like I'm in 5 star hotel

Friends_and_family Friends

6/10

Pleasant

18 Feb 2020

Verified traveler

Must of the time I had hard time with Wi Fi
Absolutely not acceptable

Business Partner

10/10

Exceptional

14 Feb 2020

TP

It was very good, the lobby beautiful, the staff at the Hyatt was very cordial & helpful. Thank you

Friends_and_family Partner

8/10

Excellent

02 Feb 2020

Verified traveler

Wonderful staff. Breakfast buffet was great!Could use a bit more variety or addition of other food choices within the hotel.

They need to have the housekeeping in place. We had three rooms for three adults for 7 days but one of the room was dirty with dirty towels, the bed was not king like should have been, her lights didn’t work and they had to come and switch out the whole panel then her safe didn’t work. Also she never had the tray with the drinks and all the candy bars the whole time.
My friends room had the table with two chairs which was missing from my room. I addressed this to the front desk and they said to contact 0 for guest service. That was one person who was not nice who had the least caring attitude and said they don’t have it and that was the end of it when they front people it should. It be a problem. I can’t sit on high stool because of my leg circulation but ended up having to work in my laptop from it the whole time. I will say housekeeping’s upper Mgmt team needs improvement for sure.

Concierge and the hostesses at the restaurants and people at check in out counter were all great!

Business Partner

10/10

Exceptional

27 Jan 2020

Ibrahim

This hotel is my once a month at least getaway

but its so sad they have tripled their prices and became very pricey

and they should work on the valet man power it always takes them along time to get your car

Partner

4/10

Poor

10 Jan 2020

Monita

Service was bad, lift wait times were too long

Friends_and_family Family

6/10

Pleasant

06 Jan 2020

Ellie

Wasn’t a fan of this hotel at all. We usually stay at Marriotts but tried this Hyatt because it had high reviews. I wouldn’t say it’s anything close to a 5 star hotel. The rooms smell, you can tell it’s a smoking hotel. The price of food is WAY overpriced ($17 for two cappuccinos). The cleaning staff was horrid, never once did they fill the room with enough towels, or change the sheets. It took over 2 hours to get something delivered to our room when we called guest services. Was told “were really busy”. The elevator situation was so bad. On average took about 5 mins to get one of the 6 elevators they had running. The worst was they charged us a mandatory rate for the NYE party they were holding in the hotel lobby even though we had other plans that night. This place is ridiculous!! I would never stay here again. It is not super close to any of tourists attractions and Uber is expensive so wasted a lot of money on transportation...Disappointed!

Partner

4/10

Poor

01 Jan 2020

Verified traveler

Disappointing! Does not deserve 5 stars. It’s 4 stars max with a 5 star price tag. Room smelled, staff unable to fix. Floor dirty. Executive lounge offers nothing but coffee. Dinner offering included only 2 warm dishes. Restaurant lacks soft decoration, feels like a food court. Called 4 times for extra duvet for my children.. response: “what’s a duvet?” All staff consistently professionally-cold, many not properly trained, guests are seen as an obstacle. Hotel is totally overpriced, and run with a mission to minimize cost not to maximize guest satisfaction. No sense of hospitality. Deserves 4 stars max.

Leisure Family_with_children

8/10

Excellent

28 Dec 2019

Verified traveler

3 bedroom apartment was large and spacious ideal for a family of 5 or 6

Leisure Family

10/10

Exceptional

22 Dec 2019

SANDEEP

Wonderful stay

A very nice and comfortable hotel.

Friends_and_family Family

8/10

Excellent

15 Dec 2019

Verified traveler

It is closed to airport..about 15 minutes drive. The metro station is about 15 minutes walk from the hotel to explore the city. Free shuttle bus is provided from hotel to the airport. The room (residence side) is spacious with washing machine and well equipped cooking utensils. The breakfast is average to me in term of variety provided. In general, it was a great experience and worth for a stay

Business Self

10/10

Exceptional

01 Dec 2019

Rohit

Simply amazing.. Bed was super comfortable... Breakfast was decent

Friends_and_family Partner

10/10

Exceptional

19 Nov 2019

Verified traveler

Super kind stafsf make everything so perfect during my entire stay

Business Friends

4/10

Poor

10 Nov 2019

Verified traveler

The staff in reception are rude and unhelpful. There are huge queues for everything from the lifts, to reception to breakfast and all the beds at the pool have been reserved with towels by people who don’t turn up for hours. The hotel is like a maze with very few signs and very hard to find your way around.

Leisure Partner

10/10

Exceptional

09 Nov 2019

Dare.

Excellent stay at this hotel, it was clean and I have an upgrade that really delighted me.

Business

8/10

Excellent

08 Nov 2019

Mohammed

Service issues

The hotel is excellent but the service is not that good I’ve been waiting for trolley to do check out for nearly two hours

Friends_and_family Family

2/10

Poor

05 Nov 2019

Verified traveler

Service is everything and it’s a shame that the receptionists I had to deal with upon check in had zero customer service. Rude and unable to comprehend simple English. They had the audacity to try and ask for a further payment despite me having paid the entire amount online and when I challenged this they could not between them explain what they were trying to make me pay for. Ilnur and Jamil require further training in how to speak to and deal with customers as they are representatives of an apparent five star hotel yet their service is nowhere near the five star standard. If their attitude were to be a reflection of the hotel it would definitely be a one star!
I then had an encounter with another receptionist named Elvin who was absolutely marvellous. He truly was a gentleman, understanding of the situation and very apologetic. His customer service quality was impeccable and truly commendable following the shambolic display of service Jamil and Ilnur thought to be appropriate.
I stayed here upon recommendation by family but I really will be heading home to tell them to avoid this hotel following my encounter with Jamil and Ilnur!
Concierge and bell staff are very pleasant, Kashif, Sajid and other staff have greeted us with much respect and warmth. It’s just a shame that first impressions count and Ilnur and Jamil have clearly given the worst possible impression of the accommodation. They clearly are ill-mannered and trying to fleece customers of money they do not owe!

Leisure Family

10/10

Exceptional

25 Oct 2019

Verified traveler

Staff were fantastic. The rooms are very spacious. Managed to check in early to avoid waiting 4-5 hours. Wonderful experience. Was not our first time staying here and will not be the last either!

Leisure Family_with_children

10/10

Exceptional

24 Oct 2019

Verified traveler

Everything at this property was fantastic! The staff were wonderful, the breakfast was AMAZING, the 3 bedroom room was to die for. The sauna, pool, and gym were to die for!!!

Leisure Friends

10/10

Exceptional

24 Oct 2019

Sunny

Excellent friendly service. Lovely hotel. Hearty breakfasts and warm staff.

Leisure Family_with_children

8/10

Excellent

15 Oct 2019

Jose

I liked the facilities. What I did not like was breakfast felt the same everyday, internet in the room was the worst I seen in Dubai. Could not get a strong signal in our room to talk to family. Had to walk outside or go to the lobby to use internet. That was the only things I did not like about the facility.

Business_and_leisure Family

8/10

Excellent

14 Oct 2019

Verified traveler

didn't like the smaller pool at the residence side

Business_and_leisure Self

4/10

Poor

12 Oct 2019

Verified traveler

Extremely disappointed, they did not give me what I reserved

10/10

Exceptional

12 Oct 2019

Verified traveler

New property... Great value for money... Had a fantastic stay

10/10

Exceptional

11 Oct 2019

Verified traveler

Great place you and your family can spend your holiday.

Leisure Family_with_children

10/10

Exceptional

10 Oct 2019

Aj

Hello
This hotel is excellent.
Staff and services are good .location of this hotel is also good. You are NOT too far from some of the famous places.
But places like jumerah beach.doubai marina .dubai palm.
Are far from this hotel.

Break fast is very good of this hotel Alots of choices of food.
But on the weekend hotel get very busy.lifts and lobby get very busy.
One more think i need to tell. They have a bar at the top floor with open lovely view and sheshah place.that open till midnight.they play loud music.that some time you can heir it in your bedroom.

Leisure Family

10/10

Exceptional

08 Oct 2019

Rajesh

It's wonderful great service. I am likely to stay here on my next visit. Thank you so much.✌️🤩

Leisure

10/10

Exceptional

02 Oct 2019

Sharon

Great room, great views, beautiful pool area, bar insight. Shuttle was disappointing as it only started at 9am, we had to leave at 7am. Valet service and porters were wonderful.

Friends_and_family Friends

6/10

Pleasant

02 Oct 2019

Nick

Property is near the airport. The Hyatt hotels in Dubai are not near as good as other globally. I guess it comes down to the local management.

Business Partner

8/10

Excellent

30 Sep 2019

Verified traveler

Clean, Restaurants on site, Transportation to Terminal

Business Self

10/10

Exceptional

14 Sep 2019

SAFAR

The staff so kind and helpful place so clean and great

Business Self

8/10

Excellent

11 Sep 2019

Ebrahim

nice hotel

I arrived at 6:30 evening and one of the rooms was not ready! and the checkin process took 30 minutes! and what i got just sorry!

Family

10/10

Exceptional

26 Aug 2019

Muhsin

Family Holiday

It was nice and comfortable. The room was spacious and accommodating but there are a few minor details like stains on the couch and more variety at the breakfast. Other than than that everything is great.

Friends_and_family Family

10/10

Exceptional

17 Aug 2019

Verified traveler

I like everything about the Hyatt Regency including the cleanliness of the hotel and the informative friendly staff

Business_and_leisure Self

4/10

Poor

16 Aug 2019

Verified traveler

The two bedroom Apparyment was spacious. The breakfast was good.

Leisure Family

8/10

Excellent

14 Aug 2019

Joey

The property itself is good and up to standards. Nice and clean room, fully equipped. But the staff at the desk feel \"robotic\" and did not feel welcomed. The bell boys were helpful but we encountered once that they sweared at the taxi driver infront of me because he was driving carelessly near the entrance. Swearing infront of a guest is definitely not professional even though his intention was good.

Leisure Partner

10/10

Exceptional

02 Aug 2019

Verified traveler

Second time staying here and as per my first reference: very central and close to airport, great clean modern hotel. Stand out were the staff, best ve experienced , ever.
Regards

Leisure Family_with_children

10/10

Exceptional

02 Aug 2019

Verified traveler

beautiful property, excellent and professional staff. always out to help. my family and i thoroughly enjoyed our stay at the hyatt and want to repeat the experience over ans over Again. Ilur at the reception was very very nice.

Leisure Family

10/10

Exceptional

02 Jul 2019

Verified traveler

Excellent, quiet , clean, great location , great staff and helpful

Friends_and_family Family_with_children