Name: Hilton Dubai Creek Hotel & Residences
Address: Hilton Dubai Creek Hotel & Residences, Jewel Of Th, Dubai, 111853, AE

8/10

Excellent

15 Jul 2026

Zhaojiang

Good value, carpark and entrance are difficult to find.

10/10

Exceptional

13 Jul 2026

Hermela

Overall

Self

10/10

Exceptional

08 Jul 2026

Zev

Very nice view

Family_with_children

8/10

Excellent

25 May 2026

Taylor

The location is not so clear and has no direct access to the front desk except through parking.

The hotel is just great but the location is very tricky and hard to reach.

Self

10/10

Exceptional

02 Mar 2026

HAGOMER

Yes

10/10

Exceptional

02 Mar 2026

HAGOMER

Yes

10/10

Exceptional

26 Feb 2026

Amrita Kaur

Helpful staff, catering to every need. Decent breakfast and clean amenities

Partner

8/10

Excellent

01 Feb 2026

Kristie

Staff were amazing

Leisure Family_with_children

8/10

Excellent

06 Jan 2026

Vishal

Clean rooms, helpful staff

Leisure Family_with_children

8/10

Excellent

30 Dec 2025

Gavin

Lovely hotel and our room was very clean. The staff were all very friendly and helpful.
Breakfast had a good selection. The reason for not giving the hotel 5stars was because we arrived at the hotel about 1030 and the concierge staff took our suitcases and gave us a luggage tag and showed us to the reception area. We checked in with ease and were advised the room wasn’t ready (which we expected as we were early). The reception staff advised us they would WhatsApp us when our room was available and our luggage would be taken to our room. We went out for the day and arrived back at the hotel around 1600 after no contact from the hotel. The room was ready and we went to our room which was a 2 bedroom apartment and it was lovely. The luggage wasn’t in our room, we waited another hour and it still hadn’t arrived. We went down to reception to ask them when we would receive it. They were very helpful and rectified the problem.
Overall the hotel was very nice and in a good location.

Leisure Family

10/10

Exceptional

16 Dec 2025

JEUNG KYUNG

쾌적한 시설. 맛있는 조식

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Aribidesi

The entrance to the hotel being on the basement 3 level was a major problem.

Business_and_leisure Family

10/10

Exceptional

28 Nov 2025

Marghana

A superb experience. One of the Dubai best hotel. I want to stay again in Jan but they have increased their price.

Business_and_leisure Family

10/10

Exceptional

24 Nov 2025

Vivian

The staff was courteous and helpful throughout our entire stay, and the food was simply awesome.

10/10

Exceptional

20 Nov 2025

Folashade

We were pleasantly surprised by the quality of the rooms and facilities in the apartment. There's an adequate supermarket within the complex...a plus.
Check in was easy , staff very courteous and helpful. They also checked in frequently to see how they could improve our experience.
Rooms very clean and felt secure. There was a kitchenette in our apartment which was also another big plus. Will happily stay here again and definitely recommend.

Leisure Family

10/10

Exceptional

16 Nov 2025

Vinay

Excellent place to stay.

Leisure Partner

8/10

Excellent

15 Nov 2025

Shafiq

Clean room, friendly staff, nice area.

Partner

10/10

Exceptional

03 Nov 2025

hamse

Best stay

Business_and_leisure Partner

4/10

Poor

23 Oct 2025

wahid

Shockingly bad service and delays in breakfast restaurant, burnt food, 40mins waiting for soup not just on the one day, so bad that even though I paid for half board I stopped attending as well as dinner same thing paid for 4-5 nights half board but stopped dining after my first experience of their dinner service which is a la carte

Example of the service, I explained I cannot have ketchup due allergies, and after waiting for 20mins for a burger (which is fine) food was brought out and was told I have brought with ketchup because chef said it keeps the bun stuck down! This is unbelievable for what I supposed to be a Hilton

Additionally it’s 2025 but the 2 TV’s in my suite/apartment were not smart TV’s so cannot use Netflix or prime or anything of the sort, possibly the worst experience I have had in my 10+ visits to Dubai - will definitely not stay here again

Business Self

10/10

Exceptional

16 Oct 2025

LOIDA

Excellent location along the creek with a stunning view of the city, including the famous Burj Khalifa in the distance. The shopping mall is only a 12 minute walk from the lobby and it is safe and beautiful.

Leisure Family

10/10

Exceptional

08 Oct 2025

LOIDA

I wish I could stay longer. I will be back for sure

Leisure

8/10

Excellent

07 Oct 2025

Amir Miar

all is good except for access with car or taxi

10/10

Exceptional

25 Sep 2025

Sandy

Hotel smell so good. Amazing staff: shout out to the kitchen staff, pool staff and security. They are amazing. We had a big apartment with everything that we need. The only thing is there’s construction next to the restaurant area so if you wanna eat outside there’s a lot of noise, but if you’re eating inside you can’t hear them. We took half board in the restaurant and it was the best decision ever: buffet breakfast was really good and evenings also and we never find it cluttered, there’s always 4 or 5 tables available to seat. Another think that we like is, We didn’t have to think about where we are gonna eat since we had a lot of visits planned.

Leisure Partner

2/10

Poor

23 Jul 2025

Tak Chuen Airy

Breakfast paid but without serving

The hotel reception promised to prepare our breakfast take away at 5:30 in the morning because its restaurant only opened for breakfast from 6:30. As we already prepaid our breakfast, the hotel rejected to refund our breakfast and insisted to prepare takeaway for us. However, the breakfast was not ready at 5:30am. The hotel reception repeated saying our breakfast was on the way. We ended up leaving the hotel for the airport after 5:30 in the morning without breakfast. The hotel rejected my refund request.

Friends_and_family Family

10/10

Exceptional

19 Jul 2025

Dawood

Really good place

Leisure Family_with_children

6/10

Pleasant

11 Jul 2025

Disha

house keeping service is not up to mark
guest services also needs long improvement
no body answers call at all
it take several attempts
toiletries are not filled and need to ask and wait
they say parking is free but need to validate everyday - waste of time

Friends_and_family Family

4/10

Poor

25 Jun 2025

John

Lights kept shutting off except for the living room. Called to complain about it. Waited 1.5 hours no one came. Went down to the lobby to complain in person. Came back up to the room and the lights were working again. But then they shut off 30
Minutes later. And yes the jet card was in the slot. Did not realize the room was decorated in pink before checking in. Personal thing about pink colors. I just don’t like it. Location was strange and not a good area during the summer months. Nothing around too hot to walk and awkward to get an uber from the hotel. Staff was pleasant but I just didn’t feel comfortable in the hotel or my room. In fact when the lights went out a second I just left and went to a different hotel. Probably a great hotel for families but not for me.

Business

10/10

Exceptional

13 Jun 2025

Alvera

This hotel is definitely worth the stay…from the pleasant staff to the very comfortable rooms…I would definitely stay here again, my stay was very pleasant….my only hiccup is that it’s wasn’t easy for uber to find the pickup location because this hotel is connected to another hotel and the pickup is in the very confusing basement

Friends_and_family Family

8/10

Excellent

07 Jun 2025

Sabrina

The suite was spacious and had a full kitchen and washer and dryer

However the cleanliness was not the best and the services was okay for Dubai not the best

Friends_and_family Family

10/10

Exceptional

30 May 2025

mariana

Beautiful hotel , very clean, very helpful and nice staff , huge space with kitchen and washer , breakfast is amazing with too many options and nice views
Enjoyed the stay , definitely will come back

Family

10/10

Exceptional

29 May 2025

ZUBAIR

excellent staff. very professional and helpful

Leisure Family_with_children

8/10

Excellent

27 Apr 2025

Ghaith

Nice property

Business_and_leisure Family_with_children

10/10

Exceptional

19 Apr 2025

Felicia

I really enjoyed staying at this property especially because I was upgraded to a suite and it was absolutely fabulous. Additionally the restaurant and spa services were excellent.

Business

10/10

Exceptional

01 Mar 2025

Guy

The apartments were really big, clean and modern. The staff was so friendly and amazing, really made our stay great

8/10

Excellent

18 Feb 2025

Sheinaz

Hilton Dubai Creek Hotel & Residences is actually a rather nice hotel. Built well, keeps out the noise from the outside busy roads and even though it is a built up area, it feels private. The hotel overlooks the Dubai Creek and the views are great. On a clear day you can see the Burj Khalifa from the hotel. The hotel team are friendly and polite and most of them try to help as much as possible. The apartment was spacious, clean and decorated well. It had all the amenities needed for a comfortable stay. The hotel has a buggy facility to take you to and from the hotel to the front of the Marriot Marquis hotel at the front, making it easier to get to the Creek shopping mall and food district. However, this service is not publicised and we ended up at night around 11.30pm, having to walk 10mins to get to the Hilton hotel which is at the back of the hotel area. The hotel provides a continental breakfast. The baked goods lacked freshness and pastries were rock hard and dry. The hotel also boast as spa, sauna and steam room facility. In my 5 days stay at the hotel, the spa and steam room never worked. I enquired everyday and checked in everyday and everyday the sauna and steam room did not work. The steam room also had broken tiles and tap section which was very disappointing. Overall the hotel is good, but it definitely needs some work doing so that all the facilities work properly for guests to enjoy. I did raise this with the online hotel app team, however I received no response.

Leisure Family

10/10

Exceptional

07 Feb 2025

OKSANA

Amazing stay!

Amazing stay. Everyone is very professional and great.

Business

10/10

Exceptional

04 Feb 2025

Tamer

Excellent stay

Outstanding property and service. Prompt and warm attention to all needs. We arrived late in the evening and they had the baby crib we had requested ready in the room. Very helpful staff from the valet through to the front desk. Excellent communication and follow through. Would definitely recommend and would stay again with pleasure.

Friends_and_family Family

8/10

Excellent

27 Jan 2025

Verified traveler

parking was so confusing and food options could be better

Business

10/10

Exceptional

13 Jan 2025

Mohamed

This hotel is nice with spacious room and bathroom. Hotel entrance a bit confusing with walking or golf cart needed from nearby hotel

Business_and_leisure Self

10/10

Exceptional

07 Jan 2025

Ameer

Deira area

Excellent new hotel, entrance is challenging as its behind Marriot, nice rooms. We had 2 bedroom suite was excellent

Friends_and_family Family

8/10

Excellent

02 Jan 2025

Lina

A good stay

A good stay, great location. It will get better once the surrounding buildings are completed. One downside was somewhere in the bedroom there was the sound of water dripping but could not be detected.

Friends_and_family Family

10/10

Exceptional

30 Dec 2024

Aisha

Great place with lots tranquility

2/10

Poor

27 Nov 2024

Rozalyn

This hotel is hidden in the parking garage of Marriott Marquis. This made it extremely difficult to hire taxi services and delayed our adventures around Dubai and surrounding cities. The hotel rooms are absolutely beautiful; however, the service is subpar. My husband’s birthday surprise in the room was embarrassing for a supposedly 5 star hotel and it was ultimately ruined due to staff not being attentive to my requests to do something special for him after noting it on booking and also four other times at the hotel the day of his birthday. He was able to guess what was going on and we didn’t go into the room until later in the night and it was in a hurry due to having to leave for the airport for our flights. I did get some accommodation due to this mishap by an understanding Asian lady. I appreciated her so much. As a travel agent, I will NOT recommend nor book from this hotel ever again. The breakfast is mediocre and overly priced at $33/day and also had limited availability as well as the location being extremely inconvenient and far from everything. The toiletries weren’t checked for content levels and this shouldn’t have been an issue in the first place. As a Hilton credit card holder/member as well, this was not a great experience for a memorable occasion.

Leisure Family

10/10

Exceptional

03 Nov 2024

Ahmed

Best service all employees was friendly

6/10

Pleasant

31 Oct 2024

Aisha

They gave me a room that smelled like smoke when I requested and booked a smoke free room. Internet was horrible I couldn’t connect to their WiFi and the staff at the front desk would ignore you in line waiting if you don’t ask them for help right away.

Business_and_leisure Friends

10/10

Exceptional

25 Oct 2024

Laura

Although it started on a sour note with one girl being pretty rude/short at check in and not caring/helpful or solution oriented. Even it was my birthday. I arrived after 28 hours of flying she could literally care less. Ricky jumped in later and took time to show me the facilities and follow up to see how the room was coming along (to be ready) his kindness made up for it and ensuring I received all the info possible led me to booking a spa massage which was actually fantastic and worth it. It helped me relax while having to pass the time after being awake that long. I loved how quiet this hotel was - they win best soundproof windows in the last 2 years and 10 hotels I have stayed at in Dubai! And best REAL King bed!
They just need to go to a dollar store or wholesale to get Felt pads for the chairs. Every hotel does. Why not having them on the bottom of furniture is a thing still I will never know. No one likes loud scraping chairs on tile in the middle of the night or early mornings??
So I hope they get that In the restaurant too. Makes for a more peaceful overall experience when people get up..
Breakfast was amazing! Well laid out.
Bathtub was beautiful and huge. Gorgeous bathrooms.
Sad the washing machine wasn’t a dryer. Had to hang dry and took forever.
Overall loved it! Their gym isn’t the best/small and limited but it would do. The SPA is wonderful. Nice pool lounge area. Loved the creek! Views of the Burj. Love the decor! Will be back and would recommend!

Business_and_leisure Self

8/10

Excellent

01 Oct 2024

Sina

Very good hotel. Friendly staffs. My only comment is for breakfasts. The coffee and tea need to be ordered and take time. Less options for breakfast compared to other hotels that I have visited in breakfasts

Friends_and_family Family

10/10

Exceptional

15 Sep 2024

Amadou

I loved my stay, everything was wonderful

Self

10/10

Exceptional

13 Sep 2024

blooming

The cleanliness, amazing on-site restaurant, impeccable 5- Star service food / meals served from all the Staff, location to shopping and sites, concierge Events setup I. e. Safari planning.
Just an awesome place away from home

Leisure Family

10/10

Exceptional

07 Sep 2024

Dan

Great hotel with spacious, high tech rooms, a nice pool, gym, spa, and delicious breakfast buffet. I'll be back.

Leisure Self

10/10

Exceptional

31 Aug 2024

MUHAMMAD

Exceptional Stay at Hilton Dubai Creek Harbour

I had an outstanding experience at the Hilton Dubai Creek Harbour. Riki went above and beyond, providing excellent support, friendly service, and prompt responses throughout my stay. His dedication truly made a difference.

Asmi made check-in smooth and welcoming, while Uldana ensured my room was ready ahead of time—an impressive attention to detail that I greatly appreciated.

The staff at this hotel exemplify top-notch hospitality. If you need anything during your stay, I highly recommend reaching out to Riki. Hilton management should be proud of the fantastic team they have here. I’m already looking forward to my next visit!

Business

10/10

Exceptional

29 Aug 2024

Marisa

Beautiful rooms and great service. The staff was helpful and professional, especially Amanda and Clement at the reception desk and Samir M. In food and beverage. I enjoyed my stay!

Leisure Self

10/10

Exceptional

29 Aug 2024

Denise

The staff were spectacular! The room was ao beautiful with an amazing view of creek and downtown. Absolutely stunning hotel!!

10/10

Exceptional

16 Aug 2024

Breana

Great view and spacious rooms

Business Partner

10/10

Exceptional

13 Aug 2024

Mubaraka

Very nice hotel worth the money

10/10

Exceptional

08 Aug 2024

Zac

Little difficult access through car park

10/10

Exceptional

05 Aug 2024

Angela

Good

10/10

Exceptional

05 Aug 2024

JOSEPH

Excellent customer service.

10/10

Exceptional

29 Jul 2024

Annie

Everything thing.

10/10

Exceptional

24 Jul 2024

Maria

The service was great!!

Leisure Family

10/10

Exceptional

23 Jul 2024

zoheir

Very nice hotel

Leisure Self

8/10

Excellent

22 Jul 2024

jonathan

Nice hotel. But it’s weird that there’s no immediate car access only in the garage which may confuse drivers. There is a shuttle service to the other hotel with a lobby but it’s less convenient.

The hotel amenities itself is great. The room was huge clean and new. Overall I would stay here again.

10/10

Exceptional

02 Jun 2024

Basil

Great experience

Amazing hotel

Friends_and_family Family

8/10

Excellent

18 May 2024

Neil

Difficult for taxi to find

Leisure Partner

8/10

Excellent

11 May 2024

ALI

It a new property, the staff r excellent tge service is 10 there is construction arround but not noozy I would certainly book it again, the price is good compared to others at the same catagory

10/10

Exceptional

23 Apr 2024

DeAnna

Brand new apartment style hotel

This property is brand-new & very nice. We had an apartment which was well furnished with a balcony with a stunning view of Dubai. If you are wanting more of a hotel feel...lobby, restaurants, easy access to taxis,ubers concierge service this is not the place. It is quiet & feels remote and more like an apartment building, lobby. Getting into the hotel is a bit tricky as the entrance is in an underground parking garage.

Friends_and_family Family

6/10

Pleasant

23 Apr 2024

Shafiq

Not so good experience

The master room bathroom was leaking and there was a constant stench as well. Whilst the apartment was big, basic amenities like micro wave, kettle, hair dryer were missing

Friends_and_family Family

6/10

Pleasant

19 Apr 2024

Nigel

Overall score brought down by the actions of one

Room and location was good. What brought it down was the fellow at reception area who fobbed us off twice when asking for a taxi to be booked, always saying it is very busy and there is a queue, then offering the hotel car and driver for a cost off 100aed. On both occasion we walked around to the Marriott where the staff were more than happy to get us a taxi even though we were not staying there. Taxi arrived within 5 mins. The fellow at Hilton could take a few lessons from the staff at the Marriott.

Partner

10/10

Exceptional

19 Apr 2024

Shantanu

Great location, spacious and well kept rooms. Got stuck due to the unprecedented rains and managed to come to this hotel after spending 36 hours at the airport. Was a great relief and comfort after being stuck at the airport..

Business Family

8/10

Excellent

29 Mar 2024

India

Getting to and from hotel entrance is difficult as taxi drivers could not find hotel.

Leisure Family

10/10

Exceptional

07 Mar 2024

Heinke

The Appartement was excellent in all respects !!! But the taxi driver could not find the entrance - as it is - underground/ and due to bad signage ..// and as hotel is new - not yet known by taxi drivers ..

Partner

10/10

Exceptional

23 Jul 2026

Letícia

Perfeito ! Tranquilo , nos deram
Um apartamento completo .

10/10

Exceptional

23 May 2026

Paula

Amazing 🙏👏👏👏👏

Partner