Tulip Creek Hotel Apartment

United Arab Emirates , Dubai
DUBAI, Port Saeed, Opp Business Village, Near Clock Tower, 129
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75 reviews shown

10/10

Exceptional

24 Feb 2026

B.O

It's a nice place in a beautiful environment with wonderful staff. Great stay

Family_with_children

2/10

Poor

01 Dec 2025

Stein

Terrible customer service. When arriving the room had no towels, no utensils, glasses, cups, cooking pans, and the room was reeking with tobacco smell. Was ignored when requesting to get a different room.

Business

4/10

Poor

19 Oct 2025

fredelyn

The receptionist was rude and impolite to guest. The kitchen utensils and drawers were not clean, sofa were old and not so clean. Bathroom not flushing properly and the room itself was not fully made(notowels and bathroom. rugs and toiletries! They are not allowing guest to visit.

Friends_and_family Family

8/10

Excellent

19 Aug 2024

Olga

Nice experience… property needs some updates , but still great experience

Leisure Partner

10/10

Exceptional

30 May 2024

Minerva Antonia

My husband and I were there for fourteen days, excellent service with super cleaning, the young man who cleaned my apartment. he was excellent on the night shift.🇺🇸

Partner

2/10

Poor

12 May 2024

Khozama

Room was not ready at time of check in, i waited rill 3 Pm till it was ready and we recived it without being probably cleaned..floor was wet .. there was leaking of toilet water on the floor of bath room and was fixed one day ahead of our check out ...house cleaning we needed to request each time and they came very late.

Family

4/10

Poor

16 Feb 2024

Stephen

Incredibly High Cockroach Infestation

Very dirty hotel. Rooms are not well kept. The level of cockroach infestation is insane. I didn’t know that such dirty and unhealthy hotel can charge the kind of money they are charging. See pictures that I have attached to this review. I have never seen this number of roaches anywhere.
The TVs don’t work. I changed rooms three times. First room was very smelly. The smell was horrible. And roaches everywhere. They put me in a different room. Still smelly and lots of roaches but the tvs were not working. Next day they put me in a third room. Less odor but the roaches horrible. Spent lot of money to buy roach treatment items and air freshener. It reduced the roaches but still too many.
Tv in the room was working but remote didn’t work with it. Tv in the living room wasn’t working and they couldn’t fix it. Everything is so old. Poorly managed hotel.
Asked for iron to iron my clothes. One week, still no iron.
Please avoid this place as much as you can. There are much better places nearby at same price or better.
On a positive note, reception staff really great. The bell boy was awesome. Location is very good as well. Very close to the mall.

2/10

Poor

17 Jan 2024

Verified traveler

Disappointed

We, unfortunately, found cockroaches in our room, additionally, we did not appreciate the quality of the service.

Business

2/10

Poor

25 Nov 2023

Vijikumar

The Reception staff they don’t know how to talk to the people
Rooms are dirty
Washroom very dirty

Business Partner

2/10

Poor

24 Nov 2023

Nicolas

Bad property. No service. No communicate.

Leisure Self

8/10

Excellent

07 Nov 2023

Erika

So slow

They have nice staff Nd I loved my suite but their problem is they respond fo requests for items very late , I needed cooking items simple one or two items they will bring one and not the other and they have a problem with towels it took them a day or two to bring towels ,

Partner

10/10

Exceptional

18 Jun 2023

Mohammad Ali

Very ok according to the price!

2/10

Poor

26 Mar 2023

Sabiha

Terrible

8/10

Excellent

28 Feb 2023

Edmond

Staff were very friendly and happy to help.

Business_and_leisure Friends

2/10

Poor

24 Feb 2023

derren

Arrived after midnight but room not ready. Had to wait for it to be cleaned. Smokey smell in room. Terrible experience. Avoid.

Business

4/10

Poor

07 Feb 2023

Mohamed

The only good thing is the location, anything else you expected to find from hotels is just disappointing. Dirty bedsheets, dirty bathroom, no towels unless you ask, kitchen tools lack of essentials unless you ask. air ventilation is very poor with a locked window. The tv needs to be fixed.

Business_and_leisure Family

4/10

Poor

29 Nov 2022

Gabriel Dorai Michelle

Apart from the spacious room I did not like anything else about the room. The floor was super dirty and the kettle in the kitchen was rusty and dirty. Sadly I had to buy my own kettle to boil water for my 2yo. No one came to clear our trash on daily basis, we had to do it. No towels were replaced for our 1week of stay there. Customer service was bad. From getting towels to get things fix my husband had to call and go down to the lobby several times before our request are met.

Leisure Family_with_children

2/10

Poor

27 Nov 2022

Diyar

The worst hotel ever, bad customer service, rude employees, dirty rooms, bed bugs, water outage, Wi-Fi outage it was a horrible experience

Leisure Family

2/10

Poor

27 Nov 2022

Patrick Julius

Photos of property are 20 years out of date. Place is run down poor managed and in ill repair. Had to be moved to another room because of what appeared to be blood stains on lampshade amongst a filthy apartment. The room we were moved to wasn’t much better. TVs don’t work. Kitchen & balcony never been cleaned.

The management do not care about their customers or their reputation . They are several grown babies in suits manning reception pretending to work.

When asked to come and see the state of the rooms in person they disappeared from the business altogether. We later asked reception to send someone to fix the faulty bath tub drain plug that wouldn’t drain water, they never even sent someone after asking twice.

I couldn’t get as much work done as I wanted and my wife was really disappointed and stressed out. I would not bring my family here.

I have only scratched the surface of what is wrong with this ‘hotel’ but haven’t got time. Do not stay here. They are a joke and Expedia should not be listing a property with 20 year photos (as admitted by one of the workers in the hotel).

Business Partner

4/10

Poor

14 Nov 2022

Kemilembe

I arrived with my son around 4 pm and requested towels only to be told there were no towels until the next day at 8.00 am. I had to be at the airport at 6.00 am. They made no effort to find a solution. the customer service was poor. In the morning, I requested a cab, only to be told that I must pay cash. That shocked me. Luckily for me, a regular taxi passed and I hailed it. I wouldn't stay there again.

2/10

Poor

21 Aug 2022

Islam

Dirty place

Hair on bed and no pillows cover, no phone works and very dirty washroom, very bad service, building is old and zero cleanliness,
Only location is the best

They have only two staff to handle the entire building !!!

Partner

2/10

Poor

06 Aug 2022

Verified traveler

Don't Go there evenif it is free.

Generally it is a depressed place. Rooms are so big and good for families. Smells, dirty, old furniture, dirty sofa, dirty bed, dirty bedsheet, no towel, dirty bath tap Full of dust, outdated Tv, funny remote controls with no battery.
Good & small pool available
Don't go there evenif it is free.

Hotels.com, you must ask the properties to submit as much as photos of their properties from different angle and must be shown online for your customers sothat they can choose the hotel.

Friends_and_family Family

4/10

Poor

06 Jun 2022

Malika

A number of issues

The TV was not working and during checkout, the workers were miss-using my elderly parents because they don’t speak the language and told them to get out of the room early, even though I agreed to a late checkout which I paid for. They would give receipt for proof and the were rushing us out of the property. Toilet condition was questionable as the flush was not working and the toilet was leaking water. They also made us move rooms with similar issues that we had to the previous room, which just stressed us out. They also kept knocking at our door and entering the room, we are also Muslim with females in the room and I would have thought they would have understood our principles.
And this new room still didn’t have a functioning TVs. There was a total of 3 TVs which didn’t not work, so I assume they are a decorative piece.

Friends_and_family Family

4/10

Poor

15 Dec 2021

Verified traveler

They don't have water provided in the room.

Partner

2/10

Poor

14 Nov 2021

Aalaph

Dont ever stay even if yiu get for free

Worst appartment in entire dubai. The rooms are not clean and stinking

Business

2/10

Poor

14 Nov 2021

Imran

First room offered was in terrible shape with water leaking in washroom, hairs under the blanket, very poor cleanliness.

They offered a second room which as soon as their staff member opened, he himself backed off due to very bad sewerage smell. Third room was just under the second room and had the same pungent smell. Finally after a long wait, and through Expedia supports help, they showed a room which was just vacant and needed cleaning etc. After waiting for a while and as per them the room being deep cleaned. I found roaches in the room, insects flying around. Bed was making all sort of noises. Cleaning staff doesn't seem to be trained enough for cleaning at all. Only 1 towel was provided even after repeatedly asking for hand towel and bath towel.

Next day the house keeping knocked and only emptied the trash can. I asked for house keeping but was told they only clean 2 days a week. The list goes on. But what a nightmare that was. Never ever would recommend this property.

Business_and_leisure Self

6/10

Pleasant

22 Jul 2021

Charles

The room was not that clean upon check-in. But when calling to request it be re-cleaned, it was. The room had a kitche

Partner

8/10

Excellent

21 Nov 2020

Alvin

One night

Great hotel.

Business

10/10

Exceptional

07 Mar 2020

Verified traveler

Little bit old, but clean and friendly staff, Near to the metro station and to city center mall

Business Self

4/10

Poor

04 Mar 2020

Hans

After sitting on the counch got bitten, upon closer inspection found bed bugs investation all round the couch.

Informed the management and first response was we will clean it. If you ever experienced bed bugs it is not something you easilly get rid of.

Went through all clothes and items which touched the couch and already found 4 bed bugs transferred and hiding - took them out and washed all items... it only takes one you bring back home to start an infestation.

Overall cleanliness was very poor like sticky floors - Transferred to another room and furniture design does not allow for proper cleaning... so no not my type of hotel

8/10

Excellent

26 Feb 2020

Verified traveler

They are very understanding and considerate, but what I didn’t like is that it has not in house bar or restaurant

Business_and_leisure Partner

6/10

Pleasant

22 Feb 2020

Verified traveler

was ok ,

Business Self

8/10

Excellent

21 Feb 2020

Verified traveler

I love the location and view. Some of the amenities were not good in the room itself like a water leak in the bathroom and the thermostat was not working properly. The room itself was spacious and very livable.

Business Self

10/10

Exceptional

05 Jan 2020

Verified traveler

The hotel management communicated with us and satisfied our needs.

Leisure Partner

2/10

Poor

03 Jan 2020

Suad

Disgusting dungeon

The rooms were dirty and there was a awful lingering smell.
There was no light. Very outdated. Just wanted to get out of there.

Friends_and_family Family

10/10

Exceptional

06 Dec 2019

Andy K

A nice stay!

Staff at front office were very helpful including security.
They have done their job very well!

Partner

4/10

Poor

01 Dec 2019

Omar

There are cockroaches into the room.....
We advise....

Business_and_leisure Family

4/10

Poor

15 Nov 2019

Derrick

This is NOT a 4 star hotel

They allowed me to check in two hours early, which after a long flight was really appreciated, However almost everything in the apartment was either broken or dirty. Seats on balcony were full of holes and broken, it took 24 hours to get an Iron and Ironing board when it arrived the Iron was broken. No hot water to kitchen sink, so had to wash plates in cold water. Inside the kitchen cupboard was really dirty. The plug in the bathroom sink and also the kitchen sink were broken unable to hold water in either of them.There were two TV's in the apartment they didn't work either. There was internal painting going in some rooms however the whole hotel needs a complete refurb as almost everything in the room is broken.

Self

2/10

Poor

30 Sep 2019

Kuna

They don’t have my booking really bad service and now they are saying they will not give me room

Business Partner

2/10

Poor

04 Jul 2019

Cam

Woke up with insects on the floor and crawling on me. Never have I had such a disgusting experience.

Leisure Partner

6/10

Pleasant

24 Jun 2019

Verified traveler

Price wise, this property was one of the lowest during my dates. The location was good as its nearby Deira City Center (12-13 min walk) and Metro Station (10 min walk).

What i noticed in the apartment after my checkin is how unclean the unit is. The housekeeping really made the unit look as its clean, but it was not. Sofa had bits of crisps left over, dinning table needed to be cleaned again, kitchenette items were VERY VERY DIRTY. Called the housekeeping to re clean the unit but unfortunately they came and didn't clean properly. At the end I had to clean the kitchen items myself to be usable.

Kettle/Boiler and cloth iron were missing from the unit (was mentioned in the room's check list) but after a call to the reception they brought it.

What i have noticed during the way thy clean, is that they clean with water and hint of soap, like at some point u can smell the reusable dirty water. They barely clean the washroom, you have to stand on their head.

Friends_and_family Family_with_children

8/10

Excellent

11 Apr 2019

Verified traveler

Would recommend and will stay there again.

Good hotel. Friendly staff. Great location within walking distance to City Center Mall and Deria Subway Station.

8/10

Excellent

11 Apr 2019

Verified traveler

Would recommend it to a friend.

Good hotel. Friendly staff. Great location.

4/10

Poor

09 Apr 2019

Verified traveler

not a clean hotel, blood on sheets and pillow, poop in the toilet and hairs in the bath tub. very good location as neer deirah mall and metro but not a nice hotel unfortunetly

Leisure Partner

4/10

Poor

06 Mar 2019

Hotel and decor out dated.

Hotel and decor is outdated.

2/10

Poor

21 Feb 2019

Verified traveler

They don’t vacuum the property. All over the hotel is very dirty. Continental Breakfast is very poor.

Leisure Family

8/10

Excellent

26 Jan 2019

Verified traveler

The room wasn’t so fantastic but the staff were very nice, helpful and receptive. I like the area, so I would recommend improvement on the cleanliness of the room. I stayed in Tulip in 2015 and it was so fantastic in terms of cleanliness but this time around, it seems there are a lot of lapses in terms of maintenance of the room.

8/10

Excellent

22 Jan 2019

Verified traveler

The customer care was great, they were there all the time.

Leisure Family

10/10

Exceptional

14 Jan 2019

Verified traveler

Excellent staff on duty. Went extra mile to accommodate our needs.

Friends_and_family Family

6/10

Pleasant

08 Jan 2019

Verified traveler

The property advertised king bed that they do not have. Customer service is not what they do best. They should invest more in keeping the property clean. The price was ok.

Leisure Family

6/10

Pleasant

06 Nov 2018

frank

Great view

No free newspaper, sparse kitchen supplies, no cleaning supplies, aircon didn't function properly - except for eskimos

6/10

Pleasant

05 Nov 2018

frank

Good View

AirCon no good, too cold. They gave up trying to fix, slept with the door open.
No directions on kitchen appliances. Hair dryer non-functional. Too few towels. Poace wasn;t inspected befire rental.
Big rooms, great view, now. Bring lots if wine.

8/10

Excellent

11 Oct 2018

Caitlin

LOVELY STAY, but FOOD VERY EXPENSIVE.

The stay was great. staff are very friendly and helpfull. but the food is waaaaayyy tooo expensive!! i ordered chicken noodle soup and paid 20 Aed only to findout its a solo bowl, its good but i done even think its enough for me.. im a petite person. so we opted to order food from outside.

Friends

6/10

Pleasant

16 Aug 2018

Imraan Abdul

average hotel

it was okay, Mall is 10-15 mins walk. Studio rooms are very small. The Manager was very helpful and upgraded me to a 2 Bedroom apartment

Family

4/10

Poor

30 Jul 2018

Verified traveler

I stayed in the 2 bedroom apartment number 1106 from 25-July-2018 to 30-July-2018 and below are my concerns

1.The door knob in the master bedroom was broken.
2.Both the bedrooms had their doors locks jammed so you can’t shut the doors when you leave rooms.
3.There was a water leakage from the ceiling right when you enter from the main door in to the apartment.
4.The fridge in the kitchen was not cooling so I had to call them 3 times but still the fridge was not repaired.
5.There was no kettle in the room, so I had to call two times to get the kettle to make some tea/coffee.
6.The tea/coffee cups were so dirty and had a build-up that was never cleaned.
7.I had some flowers for which I asked if they can give me a vase, they said they don’t have a flower vase.
8.The wall clock in the living room was out of battery so I had to ask them to change the battery.

4/10

Poor

18 Jun 2018

Glen

Convenient location and fairly good value for the lower price. Property is not well maintained and during my short stay there were television problems, lights which were difficult to turn on and off, few places to charge phones, few towels in the bath, bad lighting and lights out in the bath, missing kitchen utensils, etc. The place is very tired.

2/10

Poor

21 Apr 2018

amer

I left the hotel I can’t stay even 2 min I lost all my money smoke meat store

6/10

Pleasant

25 Mar 2018

Denis

The place is situated in a great area, but the rooms aren’t well maintained like electricals and some utilities. Maid service were responsive to our bathroom needs and room turnover.

Family

8/10

Excellent

24 Mar 2018

Isah

my stay in Tulip was amazing

6/10

Pleasant

23 Jan 2018

Mohanad

I need explanations for what I have sent, this is the 3rd msg with no answer, your company did an extra deduction on my credit card and I need an explanation.

4/10

Poor

21 Dec 2017

Fakhar ud

Services should be improved

The services were very poor, let say if you ask for something they would take at least 30-40 minutes to bring it to you. The staff was good and cooperating but it was too less in number. In my case they even didn't know about my reservation. As a results I have to stay in lobby for over 10 minutes. The TV was not functional, Phone was broken, and Iron was not working too.
Over all hotel was clean, environment was good, lobby was very attractive. WiFi was accessible. I think the cost was a little more as compared to their facilities and services.

Family

10/10

Exceptional

14 Dec 2017

Jacqueline

Stay

It's was a good and pleasant experience. Received a very good welcome and the view superb

Family

10/10

Exceptional

05 Dec 2017

VESA

Got upgraded room

6/10

Pleasant

03 Dec 2017

frank

Hard to find.

No address on the hotel! Hotels.com cost us two drive arounds with a taxi driver. Good view. Useless TV. Told we could check-in at noon, arrived and told 2pm! not fun.

Partner

8/10

Excellent

08 Mar 2017

sanjoy

deira stay

nice and comfortable

10/10

Exceptional

04 Mar 2017

Verified traveler

Great Hotel Apartment near Clock Tower

All was great during the stay. The staff is friendly and willing to collaborate.

10/10

Exceptional

01 Mar 2017

Hatim

Good services and great value.

All went great. The staff is friendly and try to help upon any inquiry. Breakfast is very affordable and with various options. The hotel is quiet, safe and family type.

8/10

Excellent

12 Feb 2017

mulham

The service was not fair

THE check im was fast but the hotel room service is a little bit slow and at check out they want to pay for things we didn't open from the minibar

Family

2/10

Poor

30 Dec 2016

Alina barethz

Worse gots stay ever. Made us wait 3+ hours for check in. The staff is so rude. I had thought I paid for breakfast when I selected my room but they said I didn't and then went on to ask what my nationality was while I'm in the restaurant. They had dirty sheets and pillow cases. Even called and asked for cleans ones and didn't get everything we needed to change it.

Family

8/10

Excellent

16 Oct 2016

HARRIETTE

The room was nice and so with the personnels.

Family

4/10

Poor

26 Sep 2016

Ayman

Going to bad

Very comfortable but the hotel going to the end due to bad service from year to year

Family

2/10

Poor

13 May 2016

Rabah

The worst hotel I've ever seen

The staff were awful night and day shift
The room was dirty especially the bathroom
There was no towels and soap, shampoo

Family

4/10

Poor

08 May 2016

Ahmed

three star hotel not four star

my booking was for queen bed I was given double bed
wifi was very poor

Partner

4/10

Poor

15 Mar 2016

Verified traveler

is a good hotel with poor service .....

the hotel is in a good area and clean neighbourhood.....the receptionist are not friendly at all the lady who checked me in said they will bring my bags to the room but after 30min my bags where not in when i phoned her she told me they are on the way to my room after 10 min i went down and i found my bags on the floor....the day when i was surppose to check out i extended and i phoned the front office manager to see if i could extend and he said yes but i got a more than 10 phone calls from the reception that i shld go pay them even when i told them am in the skype call i will go pay when am done they kept calling everey after few min......the cleaning was extra poor....the only person who helped me was the night house keeper on my last night e did a good job to fix my hot water after i had call the reception for mre that 1hour and they where hanging up my phone call. i went my self to reception and i meet this night housekeeper who helped me....

2/10

Poor

15 Feb 2016

Ka Chung

Poor Wifi Connection

The wifi is very poor..

Partner