Name: DoubleTree by Hilton Dubai Port Saeed
Address: 2 27th St, Port Saeed, Al Maktoum Road, Deira, Dubai, 182002, AE

10/10

Exceptional

27 Jan 2026

Hanif M

Room was clean

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

janice

Clean and close to airport

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

Ibaad

Amazing staff we got upgraded to suite and no cost amazing rooms and facilities

10/10

Exceptional

10 Oct 2025

Hector

Friendly and kind staff. Room clean and confortable.

2/10

Poor

26 Aug 2025

Kareem

Long story short, I know it’s my fault since I booked the wrong date. But I tried calling them for weeks to see if there’s any solution but no one answered me and that made me have to book a different hotel. If they answered and said there’s nothing they can do I wouldn’t be so upset. But not answering at all that’s not good for a place that is supposed to be good?

Leisure Family

10/10

Exceptional

26 Jul 2025

Abdi

Noce

10/10

Exceptional

05 Jun 2025

Khalid

The best place

Business_and_leisure Family_with_children

10/10

Exceptional

15 May 2025

Marian

Very pleasant stay. Pricing is great for the accommodation.

Business

4/10

Poor

06 Jan 2025

Samir

They don’t have 24 hour shuttle they told me it only come at 11am and 3pm only even though it says online 24 hour shuttle.

Business_and_leisure Partner

6/10

Pleasant

20 Apr 2024

Nesta

The receptionist was very arrogant and the manager was very helpful, if i ever go there again, its bse of the manager lady. She treats people with humanity. And the massage was very professional even though their price was extremely high compared to other locations

8/10

Excellent

15 Apr 2024

Willis

Staff is accommodating. Great location near quaint park and several dining options including in the mall a five minute walk away. The water for the shower doesn't get very hot or stay hot long. The rooms show a little wear and tear but price when I first checked in made the stay a real value. Prices climbed up during EID and wasn't as good of value. Still a good stay.

Business

10/10

Exceptional

22 Mar 2024

Philippe

Très bon rapport Qualité prix

Localisation pratique , bel hôtel , chambre spacieuse, prix abordable

Business

2/10

Poor

20 Feb 2024

Umair

The customer service was not friendly at all

Business Self

8/10

Excellent

09 Feb 2024

Badr

Stay was ok however being gold member didn’t facilitate late check out neither expanding two more nights

Business

4/10

Poor

15 Jan 2024

Anastasia

Outdated, everything is old and not comfortable. Only the entrance looks nice. Very noisy, some construction going on. Paid for deluxe king room, only because I wanted a balcony, there was none, just a broken looking window overseeing dirty patio with no excess to it. Check in took forever, even though I arrived 4pm, and wasn't friendly. The in room service- limited food was available, and not eatable really. So if you need a quiet 24 hours between your flights with decent food brought to your clean and comfortable room, this is NOT a place for you

Leisure Self

4/10

Poor

02 Nov 2023

Eduardo

Awkward Experience

the hotel is tied and needs an upgrade in certain areas. The have the shabbyest towels ever.

Business

2/10

Poor

02 Jun 2023

Hafsah

Terrible

Friends_and_family Family

6/10

Pleasant

29 Apr 2023

Mustafa

Friendly Staff.
HOWEVER, simply forgot to arrange a morning wake up call despite asking specifically about it!
Also I was charged extra amount more than Expedia suggested to be charged at the hotel reception.
It is a nice hotel but I would not rate it more than 3 stars at the best, as it is lacking proper maintenance

Leisure Family

10/10

Exceptional

10 Feb 2023

Osama

Excellent at all

2/10

Poor

06 Jan 2023

Kaveri

Location is in close proximity to airport. No airport shuttle provided even though this was reflected as a service on their websites and brochures. No discount on food & beverages as well as SPA treatments was given even though that was reflected on the VIP benefits for this hotel. Rooms were freezing and temperature could not be adjusted. Food quality was below average. Room phone did not work so every time you needed something you had to walk to the front desk. No storage facility for luggage offered. Very disappointing experience, expected a much higher standard given that this hotel had been verified by Expedia for quality and service and categorised under their VIP benefits list of hotels. Wouldn’t recommend.

Leisure Family_with_children

8/10

Excellent

03 Jan 2023

Anuja

Good property

Leisure Family

6/10

Pleasant

14 Nov 2022

Muhammad

There are several reasons for not rating very good
1. Outdated television access in room.
2. No shuttle available from and to airport
3. Very old furniture like TV rack/broken
4. Had to ask for iron and stand
5. Buffet breakfast was average

Family

10/10

Exceptional

23 May 2022

GBADEBO

TRULY A 4 STAR HOTEL

The hotel's location is superb. It enjoys great access to shopping, outdoor dining, transportation, banking, airport and family parks.
The housekeeping is timely and impressive.
Front desk staff, particularly Mr Gafar, is friendly and helpful.
The hotel is generally a nice place to stay.

Business

2/10

Poor

10 May 2022

TANBIR

Do not book this hotel. It has cockroaches in the bathroom. We only stayed a few hours. Its barely a 2 star hotel. It’s a shame Expedia shows it as a 4 star.

Business Family

8/10

Excellent

16 Apr 2022

Francis

Staff were good, services good

Leisure Partner

8/10

Excellent

05 Apr 2022

Mahtab

It Is Good Hotel with supper friendly staff. but 2 things that manager has to consider on :
1) room needs more renovated ( mini bar, Iron for clothes ) these are very basic things every customer need in Hotel room.

2) the breakfast!!!! The quality of breakfast was not what I expected. please focus on it.

2/10

Poor

02 Apr 2022

BAYDA

Old ,outdated property
Doesn’t worth the money I paid for,
Will not come back again.

Business Self

6/10

Pleasant

28 Mar 2022

Ramandeep

image showed sleeping for 6 people but they give for only 2 people and i had to pay extra 600 aed at the reception for 2 nights for extra 2 single beds. which i already paid for when i booked the room for 6 people. they charged me double. they should have change the google photos so please don’t pay extra for no reason. very bad experience, never going back to the city seasons

Leisure Family

8/10

Excellent

24 Mar 2022

JOHAN

Great central location near to the airport and nearby a local decent mall. The hotel is dated but still comfortable, spacious and clean. Pool and gym were good.

Business_and_leisure Family

6/10

Pleasant

23 Mar 2022

Verified traveler

A few things to keep in mind before booking.

Overall, the hotel is OK for no-fuss guests but you have to be aware of a a few points before booking:
- The main complaint is that it took about 10 minutes to get hot water to flow to the shower or wash hand basin.
Pro tip: if you want to take a hot shower, get up 5 minutes early and run hot water through all the sinks for about 5-10 minutes until you feel hot water flowing. I wish I knew that in hindsight as on my first day, I had shower in cold water. Frankly speaking, not acceptable for a 4-star rated establishment.
- The airport shuttle does not run 24 hours. My flight arrived in the middle of the night and I had to take a taxi because the shuttle was not running. Another thing better to know in hindsight.
- The nearby area has no restaurants or other tourist attractions so don't expect anything. However, the hotel is within a 10 minute walk to a metro station with metro access to old Dubai, airport and beyond.
All in all, expect a 3-star accommodation and use the hotel as a base to explore greater Dubai.
No complaints about cleanliness or noise.

Business

8/10

Excellent

13 Mar 2022

Wasim

Nice hotel that's close to the airport.

Our stay here was nice, we had the king size room.
Unfortunately we had two beds pushed together instead of a king size bed, and light was a bit lacking. There were only spotlights on one side of the room and the lamps beside the bed. Room service was nice and prompt, and location was great. About 10 minutes from airport by car, and 15 to 20 minutes to things like dubai mall. There is also a shopping mall thats walking distance from the hotel.

Partner

8/10

Excellent

02 Mar 2022

Ali Salim

Close by
Recommend for next trip

Self

10/10

Exceptional

28 Feb 2022

Aijaz

Its a good place to stay. Staff is friendly, I will stay again
Aijaz Ali Khowaja

Friends_and_family Family

10/10

Exceptional

26 Feb 2022

mohammed

Good customer service. Staff very helpful and very prompt check in.

Business Family

8/10

Excellent

02 Feb 2022

Randy

Nothing fancy but great service and vety clean

Generic room bit great service very clean

Partner

8/10

Excellent

28 Jan 2022

Randy

Older hotel but clean and service oriented

The hotel is not new and it is not super modern. However it is very clean with excellent service

Partner

8/10

Excellent

21 Jan 2022

Elfleda

We love our 10 days at this hotel

The staff on this Deira location makes our stay a special one. From the receptionist (Gafar), room service,concierge [Jonathan). The interconnecting room is good, staff cleaned the rooms upon request,tended to all our request.the lobby area is good for inviting guests. We love the Breakfast buffet.we stayed for 9 nights and satisfied with the selections.walking distance to Carrefour,covid testing very near and easy access to taxis.

Friends_and_family Family

6/10

Pleasant

16 Jan 2022

Mortoza

PCR test was close

Business_and_leisure Partner

8/10

Excellent

03 Jan 2022

Ayoola

Nice hotel

Nice hotel overall..

Business

8/10

Excellent

18 Dec 2021

TAREQ

Can be better

As overall, very good hotel. T
I have some comments
1. They need to reply to our special request. As i arrived around 5 am. And i asked if i can accommodate early, the issue if i book the day before, the reservation will cancel around 10 pm previous day if i doesn't show. No reply
2. Need more staff for cleaning. As they start around 9 am. They need to cover 24 hrs. At least with min staff during not peak time
3. Need more staff in reception if the hotel occupied more than 80%

Self

6/10

Pleasant

15 Dec 2021

Elaine

I’d like to start by saying Dealing with orbitz is amazing and we are always happy. As for City Seasons we were very disappointed. The bed and a chair in the room had white stains that looked like “inappropriate” stains. That’s the best way for me to word it… we did bring it to a managers attention and they did have it cleaned later that day. There were water stains/damage on the bathroom ceiling we suppose from leakage. The front desk was ok, not mean but not very welcoming. The lifeguard was very sweet. The pool and the hot tub were the best amenities. We would not return to this hotel.

Leisure Partner

10/10

Exceptional

08 Dec 2021

Jose

Very friendly staff.

Leisure Partner

2/10

Poor

19 Nov 2021

Maricris

we always call to reception to give us bath towels to use, we had 2 nights waiting for the bath towel to be delivered till morning, the bathroom is always flooded when we use, i slip 2x in the floor because we dont have any bathtub, ( washroom for disabilty )? We ask to change the room but they said tomorrow when there’s a checkout. Very dissapointed with the quality of service

Leisure Family

8/10

Excellent

02 Nov 2021

Deniz

The hotel was nice, a few things I found peculiar, such as the room balcony I had to call for someone to open it and close it and I had to sign an agreement that I am liable for any issues occuring whilst the door is open.. (I thought Dubai was a safe place). Jonathan in Concierge was very very friendly, I liked his hospitality that he showed towards the hotel guests, nothing was too much trouble. I had a quick look at breakfast and there was room for improvement so I didnt have any there. I would recommend the hotel for business and leisure trips to Dubai, its quite close a lot of things.

Business_and_leisure Self

10/10

Exceptional

25 Sep 2021

Verified traveler

Excellent Hotel with good price

It's excellent hotel which I ever met. Close Deira City Mall within walking distance, there is Carriefort easy to get yr daily food stuff. Near Deira city station.

Highly recommend to all, u will have a nice experience.

Self

10/10

Exceptional

02 Sep 2021

Desire

Good customer service and the rooms are very clean and safety.

I recommend everyone to stay there atleast minimun of 3 nights

Thank you so much

Business Partner

10/10

Exceptional

30 Aug 2021

Naima

Good service

Leisure

2/10

Poor

31 Jul 2021

Verified traveler

That’s the worst hotel i have ever stayed in my life in dubai, front desk agents have no enough knowledge and information about anything they aren’t helpful and also the indian english accent was so difficult to understand due to lack of fluency plus some staff personal hygiene issues..
I booked the room with Expedia , had a confirmation number when we arrived they said the number doesn’t Exist however they already charged my credit card after
Hour or so they said we have to fix the reservation name, my question is why they haven’t mention that from the beginning !!?? They just said the reservation code doesn’t exist in their system which was nonsense bc i had confirmation from expedia and the problem was the reservation name that my friend booked from her account for me ! And then they wouldn’t give me another room they where said the money is HARAM I’m very disappointed and efferent with the experience that I had with this hotel

Business_and_leisure

2/10

Poor

26 Jul 2021

Ahmed

Nightmare

It was like a nightmare. The hotel is too dirty and not comfortable at all. I stayed only for few hours and I can’t stand anymore. So I left.

Business

2/10

Poor

15 May 2021

Verified traveler

No microwave in room.
Multiple facility issues in room not addressed.

Leisure Partner

4/10

Poor

15 May 2021

Verified traveler

Gym was a bit dirty. Sauna and steam room were out of order. Quality of the breakfast was poor. Room service stopped during the night.
The massage parlor on the top floor wasn't your usual massage parlor. It was that kind of hotel.
I think 15 years ago this hotel would have been considered 'luxury' but is now outdated and poorly maintained.

Leisure Self

10/10

Exceptional

06 Mar 2021

Peter

Excellent hotel near Airport

Great hotel near the airport with many amenities that make for a comfortable stay

Business Friends

2/10

Poor

28 Feb 2021

Horace

Crapy place to stay!

This hotel does not look like what you see in the pictures! The rooms are old and dated, the carpet was dirty, there wasn’t any robes like they claimed to have, they also stated in the listing that they offer hotel shuttles, but that turned out to be false! I planned my hotel stay around the airport shuttle ride. I will never stay here again!

Self

6/10

Pleasant

11 Feb 2021

Verified traveler

Very cold

Rooms are very cold. Rest is ok.

Business

8/10

Excellent

19 Dec 2020

ma lourdes

My stay was Amazing!

Their staff is very good and helpful. They attend to me very well with my request. A perfect and comfortable stay, will surely come back again.

Partner

8/10

Excellent

30 Nov 2020

Verified traveler

Nothing to comment on the hotel for the moment; it was a decent stay.

Business Self

10/10

Exceptional

14 Oct 2020

Verified traveler

Location is great, staff are nice, gym hours should be longer.

Business_and_leisure Self

8/10

Excellent

16 Sep 2020

Bret

Decent overall stay, only a few complaints

$24/night ($33/night with all taxes) is not a bad cost for this location. Lots of places to walk for food and other needs. Green House is one block away. Food Party was surprisingly yummy and affordable (right down at street level (same building)). The staff were always friendly and helpful. I did have to constantly request the correct number of towels, but started tipping house keeping (10 AED per day) and they made sure to take care of us then. The thermostat did not work correctly, so after complaining a few times and not being believed, we continued to turn the AC on and off to try to obtain a level of comfort. This was very frustrating, but we dealt with it. Parking is under the building and included with the stay. Internet worked 99% of the time (very little problems). Overall, it was a nice 20-night stay here while visiting others areas of Dubai, Fujairah and Ras Al Khaimah. I would stay at this hotel again, but last summer stayed at J5 Rimal and it was a slightly nicer 4-star hotel at about the same price. Asiana Hotel was a decent 5-star stay, but for a few more dollars a day. The food at both places was very good (buffet breakfast is cheaper if you pay in advance through hotels.com), but we didn't get the breakfast this year at City Seasons, so I cannot comment on the food at the hotel. I think the location (super close to airport) was the nicest feature for this location.

Partner

2/10

Poor

01 Sep 2020

mohammed

will never come back for this hotel

the room was smelly. desk top have molds... pillows were nasty.we will never recomend this hotel. all the pictures from the ad dosn't match in reality.

Friends_and_family Family

2/10

Poor

30 Aug 2020

Ahmed

Very bad hotel and service very bad also not clean it’s dirty

Business

8/10

Excellent

16 Mar 2020

Jashan

The hotel is very close to airport and within walking distance to City Center Diera for shopping and restuarants. Staff is very friendly and helpful. Room was very clean. We enjoyed our stay here. It's a great option for someone looking for a good hotel in a decent price. We needed a family suite with 3 beds and this family suite was exactly what we needed. Bathrooms were decently cleaned. Good 4 star hotel

Leisure Family

8/10

Excellent

15 Mar 2020

Verified traveler

I booked the family suite- 2 bedrooms baths, I received 2 standard rooms with a connecting door. I was not happy with the \"bait & switch\". I will not book with Expedia again.

Leisure Family

6/10

Pleasant

14 Mar 2020

Cereus

The hotel lobby does not reflect what’s shown online. It’s dated and needs an upgrade. The sofas in the lobby needs replacing, also the artificial palm tree definitely needs to go. On the website it should state that alcohol is not served. They should cater to tourist.

Leisure Partner

4/10

Poor

29 Feb 2020

Marivic

Not a 4 star! Not coming back!

My 4 star expectation from this hotel is not met. Went in front of the hotel just to find out that there was no entrance but a public parking. A desk for valet parking in fron of the hotel but actually, it’s just a props! Parked on my own to a not so nice basement parking. Went straight to the reception and first ask for valet, they said NO valet at all!!!
Checked in. I have requested for a room in higher floor since i’m having my child who’s not a fan of noise. They first gave me first floor though. Inside the room is a very dusty hotel supplies. Meaning no one has used the room for quite a long time. Not maintained room. TV channels are listed but not working. Breakfast, standard.
Not coming back!

Friends_and_family Family

8/10

Excellent

31 Jan 2020

Verified traveler

Cleanliness and friendly staff with quick services.

Leisure

8/10

Excellent

15 Jan 2020

HUSSAIN

close to the Airport

it was only 5 hours fir i have a long waiting

Friends_and_family Family

10/10

Exceptional

08 Jan 2020

Niki

The property is very close to the airport which makes getting a taxi to and from the airport.

The staff are very helpful and attentive. The concierge is always available to answer any questions and give tips on what to do and how to book + suggestions for local food joints.

The hotel is very clean and the rooms are very decent sized; bathrooms are very good sized and the bathtub is very comfortable if you want to soak and relax in. City Seasons has air-con throughout the hotel which makes it refreshing when coming back from being in the heat all day. The WiFi has good signal in the rooms but can be a bit patching in the hallways.

It is about 10mins walking distance to Deira Metro Station and Deira shopping mall (you can easily pick up bottled water and snacks etc. for the day or even to bring back to the hotel to and from downtown). Be prepared to feel really hot and sweaty if you go in peak summer temperatures, the walking journey feels longer than 10mins because its very hot and humid.

Friends_and_family Family

10/10

Exceptional

06 Jan 2020

Farai

Excellent hotel

Great hotel! I would definitely recommend.

Self

6/10

Pleasant

28 Nov 2019

Verified traveler

Not worth it

Select Pullman or other hotels if staying in this area, I don’t suggest City Seasons. Was called by reception on check out day and told us briefly to leave the room by noon. Never experienced this any place.

Partner

8/10

Excellent

27 Nov 2019

Rubio&Ivy

Very close to the airport. very clean and quiet. Staff is very helpfull. Nice brwakfast. Free parking available.

Leisure Family

10/10

Exceptional

25 Nov 2019

Vern

The hotel offers a good quality at a fair rate. It is located in vicinity to the airport.

Leisure Partner

10/10

Exceptional

23 Nov 2019

Verified traveler

The hotel was clean room was good size.
Staff were friendly and polite.
Would stay again.

Business_and_leisure Self

10/10

Exceptional

21 Nov 2019

Verified traveler

Friendly Staff, the spacious recently renovated rooms, and the convenient location of the property

Business_and_leisure Partner

8/10

Excellent

21 Nov 2019

Verified traveler

Good stay. Convenient location - close to mall and metro station. Good gym. staff friendly and helpful

Business_and_leisure Self

10/10

Exceptional

14 Nov 2019

Hassan

It was close to the airport and the room price is reasonable

Business Self

10/10

Exceptional

12 Nov 2019

Mohsen

He perfect stay

Was gteat stay and very comfortable the perfect stay over.

Friends_and_family Family

8/10

Excellent

10 Nov 2019

Verified traveler

Room is big and well maintained. Though hotel is old but facilities and still nice and good

Business Self

8/10

Excellent

01 Nov 2019

AAO

Friendly staff. Good value. Efficient check in and out.

Business Self

10/10

Exceptional

28 Oct 2019

ElRous

The hotel was decent and very clean, also very close to airport.

Leisure Self

6/10

Pleasant

04 Sep 2019

Walter

I just didn’t like my stay at this hotel. I just didn’t get that warn fuzzy feelings during my stay. I couldn’t add any guest after my bookings.

Self

8/10

Excellent

08 Aug 2019

Foluso

A place to be...we will be back!

Quite interesting and the hotel was very supportive. They allowed us to check in early which was comforting for my family and madeus to settle early after a long journey.

Family

10/10

Exceptional

28 Jul 2019

Alastair

Great hotel

Very good for an airport stop over

Partner

10/10

Exceptional

23 Jun 2019

Verified traveler

It was a nice hotel with very friendly staff. Breakfast was good. Farid was very helpful and kind to us during our stay!

Friends_and_family Family

8/10

Excellent

13 Jun 2019

Verified traveler

Easy to shop and visit places, near to airport. Like to stay.

Leisure Partner

10/10

Exceptional

28 May 2019

Ram bahadur

Nice

8/10

Excellent

27 May 2019

Verified traveler

All the staff within the hotel were very helpful, Beds were comfortable and roof top pool was a lovely facility

8/10

Excellent

22 May 2019

Danielle

Dubai Stop Over

We decided to do a stop over in Dubai, stay for 2 nights and stretch our legs around town. This hotel is in a great location, short Metro ride from the Airport (buy your metro card at the airport). After the long flight we arrived to the hotel before check in time, the reception staff were able to check us in early. Which was brilliant. The common areas smell a little of smoke but we had booked a non-smoking room and it was fine. There wasn’t as much hot water for the shower as we would have liked, but due to the temperature outside a cool refreshing shower was ok. Also we could have asked to have it serviced or a room change but we didn’t. Again the Metro stop is very close by and you can easily explore the rest of the city from there. Overall good choice, would stay again.

Partner

10/10

Exceptional

21 May 2019

Michael

Nice Hotel close to Metro

Nice Hotel. Big room. Beautiful Swimming Pool on the roof. Short walk to the shopping mall. We only stayed overnight but would stay there again.

Partner

10/10

Exceptional

17 May 2019

GHOLAM REZA

Everything was great, and the standard of service was excellent.

Friends

10/10

Exceptional

05 May 2019

Verified traveler

Rooms are nice clean and spacious. Staff r very friendly and facilitating towards any requests. Buffet breakfast is satisfactory but could do with a few extras.
The hotel is pleasantly decorated and has lovely open views of all floors and would i definitely stay here again.

Leisure Family

10/10

Exceptional

16 Apr 2019

Carter

I was there for just part of one day, so not a lot to tell. But the experience was good in the short time I was there.

10/10

Exceptional

09 Apr 2019

Verified traveler

Decent hotel.

It is a decent hotel, service was great.
Staff always offering help however there should be a life guard constant at the pool with depth of pool clearly indicated as a couple almost drowned in the pool.

Partner

10/10

Exceptional

04 Apr 2019

Maryam

Interesting

Amazing stay I got a good service from the hotel

Partner

8/10

Excellent

13 Mar 2019

Verified traveler