Avenue Hotel

10/10

Exceptional

12 Feb 2026

Darren

Excellent all round !

10/10

Exceptional

06 Feb 2026

maureen

Immaculately clean
Good amenities
Friendly reception

Friends_and_family Friends

10/10

Exceptional

24 Jan 2026

James

Spotless and very welcoming stuff

Business_and_leisure

8/10

Excellent

08 Jan 2026

Roquito Jr

Good location, not five minutes' walk from a metro and near shops and restaurants.
Helpful staff.
Clean, comfortable room. Adequate for a short stay.

Leisure Self

6/10

Pleasant

30 Nov 2025

Khozame

Nice hotel , clean room
Breakfast was ok nothing special..but why almost all the hotel staff is frowning?

Business_and_leisure Self

6/10

Pleasant

22 Oct 2025

Imane

October 16, 2025

I booked and paid the room five months in advance.

When I arrived on October 16, 2025 I said I had reserved

two beds.

The lady at the reception told me:

You won't get what you have reserved

it's subject to availability.

I wanted to leave the hotel but I didn't want to waste my vacation looking for another hotel.

The bed is hard I couldn't sit on it.

I asked for two blankets to put on it so I could sit and

sleep but the blankets were too thin because they were not new it was difficult for me to sit and sleep on the bed.

The staff is very kind and helpful which made me forget the sadness of not having two beds that I reserved five months ago.

Imane
Montreal, Canada

Leisure

10/10

Exceptional

29 Jul 2025

Cecilia

We checked in at 3am and the checked in made our tired trip a breeze. They even offered to extend our checked out time longer since we arrived at 3am. Staff are nice and the area is near shopping centers.

Leisure Family

10/10

Exceptional

30 May 2025

Amir A

Overall was very good,

Partner

10/10

Exceptional

06 Mar 2025

Baudelio

Good service overall

Leisure Self

10/10

Exceptional

01 Dec 2024

Kenneth

everything was excellent!

Leisure Self

4/10

Poor

09 May 2024

sameer

The room I booked was not available. Recoption said they'lllet me know if it is available. Well, reception never switchedme to what I booked for. AC was not working all the time, I had to sleep i hot temperatures. Parking was terrible. I had a complementary breakfast, but then, reception tells me no breakfast no included. So sorry, but really bad place to stay at.

Business_and_leisure Self

8/10

Excellent

17 Mar 2024

Dennis

Good

Leisure Self

8/10

Excellent

11 Feb 2023

Aidin

It’s a nice hotel. Staff are friendly and helpful. It’s clean. Considering the price, it’s a great place.

10/10

Exceptional

10 Jul 2022

wajdi

Lilke the hotel and very quite and safe

10/10

Exceptional

20 Jan 2022

AHMED

Vacation trip couple

Checking-in & out and staffs are really helpful and room is good but needs to be upgraded. Also balcony needs to re design to use. The location is really the best and can find walkable distance cafe & restaurants. Also the shopping malls. Overall the staying is really good and recommend this place

Friends_and_family Family

2/10

Poor

16 Jan 2022

Byron

Horrible House Keeping

My pillows and bed linens had horrible body odors. The management moved me to another room. The towels had the same body odors along with the seating in the room room that I was moved to. I had a 10 day reservation. I checked out due to horrible house keeping

Self

8/10

Excellent

15 Dec 2021

Mark

Good overall, nights are noisy from outside traffic etc, and curtains not light blocking

Leisure Friends

8/10

Excellent

14 Dec 2021

Jon

I think the rooms have been updated in the last couple of years. This is my second stay this year and the room had plenty of light, was clean, and the internet worked well. The location is good. There are lots of groceries and restaurants nearby and Reef Mall and Al Gauraud (Sp?) Mall are within a 10 to 15 minute walk. There is a good bar with a very talented Philippino band on site also. This is a pretty good hotel.

Business Self

10/10

Exceptional

10 Nov 2021

Mohammed

Had a good stay, thanks

Business Friends

6/10

Pleasant

30 Oct 2021

Ricky

Good location, and good service

Business Self

8/10

Excellent

23 Oct 2021

Jon

They may have updated the rooms. A year ago I was here and there was trouble getting hot water and wifi. Now that was fine. The room was comfortable and clean. The location is good with a couple of malls, Reef and Al Ghura(?) within walking distance and lots of stores in between. Good entertainment in the Manila21 club on the second level. Overall a pretty good stay for the price.

Leisure Self

10/10

Exceptional

20 Oct 2021

Verified traveler

Nothing to complain

Very nice stay. I’d been even upgraded to the best room. Staff was friendly and efficient

Self

2/10

Poor

30 Sep 2021

AHMED

Avoid!

Poor service, management, run down condition, worn-out towels! so gross! I'm ashamed I stayed here for 4 nights
I had a prepaid stay. A Trap! Zero stars!

I won't share the pics let's just leave it at that.

Business

8/10

Excellent

24 Jul 2021

Sean

Hotel Fine - Visit rules a bit Prison-like

Room was large and clean. Hotel a but dated but in good condition and clean.

I didn't like the prison-like requirements of demanding ID from anybody you wanted to go back to your room, even for a drink !

It's very controlling and you don't see it in many other hotels - suggests it's a down-market clientele. Didn't like the fact that the hotel does not regard you as able to trust your own invited visitors. For this reason i will not use it again

Self

10/10

Exceptional

22 Feb 2021

Verified traveler

Was a good stay in general, good hotel, good stuff

Business Friends

2/10

Poor

02 Dec 2020

PeterWilcoxson

Avenue hotel has always been my “goto place” when visiting Dubai, always have a great time in Manila21 bar.
However.... Reception check in on Tuesday 1st Dec was the worst customer service I have EVER experienced. Rude manager. I had booked via Expedia and they would not honour the booking, stating the price wasn’t available due to Expedia using another site to get the best available price. Told me If I wanted a room I would have to pay directly for a room at a “well overstated” price.
Lucky for me, after 10 mins arguing as I had already paid and had confirmation he honoured the booking. Like I said, always use Manila21 bar at this hotel and also stayed previous with no issues. Sad to say, I won’t be staying again, customer service is key especially in these hard times.
Special thanks go to Mr Numan, extreamly friendly and courteous at all times and to the band and staff in Manila21 - Hazel, Anne, Krissa, Joven, William, Mark, Kiko, Anton.

Business_and_leisure Self

10/10

Exceptional

29 Nov 2020

PeterWilcoxson

Friendly staff. Warm welcome received in hotel and Manila21 bar, always courteous and accommodating, Special thanks to Chris, Julie, Joven and Hazel for making my trip memorable

Business_and_leisure Self

6/10

Pleasant

26 Feb 2020

Jackie

The facility was clean. You can get a good night's sleep there. There was plenty of hot water too. The internet was dropping off. I called and the front desk said they would send an engineer. He never showed up. The air conditioner kept getting colder and colder, way past the setting. The front desk said they would send an engineer. He never showed up. (You can turn it all the way off to control it. That's what I had to do.) The location is good. There are many place to eat, convenience store, forex stores, withing walking distance. Al Ghura mall is about a 6 minute walk. Reef mall maybe 8 minutes away. The biggest problem is the engineer named Casper the ghost, who does not do his job. Also, when you check in, be sure to remember to get your passport. I got ready to leave and discovered I did not have my passport. I had left it at the front desk.

Business Self

10/10

Exceptional

22 Jan 2020

Verified traveler

Staff is always great. Hotel is close to metro and not far from airport.
Room quiet and comfortable. Some eating and shopping options within walking distance. Never disappointed staying here.

Business_and_leisure Self

6/10

Pleasant

13 Jan 2020

Seyed M

Hotel needs a bit more attention

Bed and sheets were clean but flooring in the corridors and room was not clean. Location is great but lobby area had no air-conditioning and was uncomfortably warm while waiting for the room to be ready.

Business

10/10

Exceptional

22 Dec 2019

Hugh

Excellent as usual. Staff unbeatable, our 7th visit.
Over chaged 80 dir more than quoted by Expedia.

Leisure Partner

4/10

Poor

05 Nov 2019

Verified traveler

They couldn't reduce the A/C, had to wear a jacket. Hot water was minorly warm at best. Didn't honor complimentary breakfast included. I checked out early and went to another hotel. Nothing at all like my previous stays at this hotel.

Leisure Self

10/10

Exceptional

18 Sep 2019

Verified traveler

Perfect in every way, clean, great staff, great location.

Leisure Family

8/10

Excellent

07 May 2019

Verified traveler

Every thing is good , good location, good staff very helpful. Will book this hotel again God willing

Leisure Family

8/10

Excellent

19 Apr 2019

Verified traveler

It was good,

10/10

Exceptional

07 Mar 2019

Verified traveler

Location and helpful staff. Breakfast eas great. Convenience to stores amd supermarkets

Leisure

8/10

Excellent

24 Feb 2019

Haisam

Nice for the price. Premium room is not premium but a standard room.

2/10

Poor

17 Feb 2019

Verified traveler

The staff were not cordial at all. They kept us in the reception for hours. I definitely will not come back here or recommend this hotel to anyone.

Business_and_leisure Family

8/10

Excellent

26 Oct 2018

alaa

Good location in busy street

Thanks to Majed Makawi duty manager ho was helpful and made me feel welcomed

10/10

Exceptional

16 Oct 2018

Imran

Best hotel in dubai

Family

4/10

Poor

11 Oct 2018

Verified traveler

I would not stay again

Granted, the price is good. But with enough effort, you can find a better value. The bed was so hard that I checked out ASAP. The hotel also keeps your passpoyuntil checkout. The neighborhood seems nice enough and the room was clean. But I would not return.

10/10

Exceptional

07 Oct 2018

Rimesh

Nice service

Nice

2/10

Poor

23 Sep 2018

Mercedez

One receptionist is rude and judgemental even making bad remarks about the African customers in front of us. Your need to orient your frontliners thats not the way how to deal with your clients. You are working in service industry customer satisfaction is your main goal.
The shower water once you open it brownish water coming out meaning rusty heater tank grrrrr

Partner

10/10

Exceptional

17 Sep 2018

Cameron

I enjoyed my stats at Avenue Hotel Dubai, the staff especially the reception Mr. Sujith was extremely welcoming and helpful, as I arrived at the hotel before the check in time, and I had an appointment to get to and I couldn’t wait, he went above and beyond to assist me in accodations so I don’t miss my appointment.
He also was very welling to assis during the duration of my stay here, so he provided the customer service at its best, the rest of the staff were friendly and helpful as well.
I experienced a bit noise issue from the next room in my last night, nut when I called the front desk, it was resolved right away.
I also recommend this hotel for its service and convenient locations to some great restaurants and shopping.

10/10

Exceptional

08 Sep 2018

Verified traveler

It was very nice hotel, staff and room were very good

10/10

Exceptional

05 Sep 2018

Jamal

Perfect trip

Awesome location close to catch a train station family loved it kids enjoy swimming too

Family

10/10

Exceptional

31 Aug 2018

Abdulrahman

Affordable price with good services

Location is great, friendly.

8/10

Excellent

25 Aug 2018

Verified traveler

..nice area plenty of restorans,staff is friendly.nice room

8/10

Excellent

22 Aug 2018

Verified traveler

Nice place ...no micro wave or hand towels but good location nice bars on site

10/10

Exceptional

20 Aug 2018

Alex

We booked at the last minute, and they were able to accommodate us with a room that had a view of the city. The accessibility to the city/airport from the hotel was extremely easy.

8/10

Excellent

15 Aug 2018

Verified traveler

Stuff very helpful and professional. Close to the metro station and some malls. There is a few laundry services close by.

8/10

Excellent

09 Aug 2018

Verified traveler

Good hotel. Better than Burjuman arjaan by rotana

Good hotel..good rooms. The counter staff were annoying since they kept asking me questions as though I did something wrong at check in and check out. Apart from this, room was good. Not worn out. Service was good. Breakfast was delicious..

Partner

8/10

Excellent

05 Aug 2018

Aziz

Nice hotel, good location only 15 min to the airport, near the mall, metro, grocery store, exchange place and a good Lebanese Restaurant called Al-Safadi.

8/10

Excellent

09 Jul 2018

Abbie

An overall nice experience, checked in at 11am and the process was very quick. The daytime manager was very efficient and the staff were friendly and helpful. Tried to extend my stay for a day and the evening manager charged me more than the hotel website charges so ended up booking the extra night online. Housekeeping was excellent.

8/10

Excellent

03 Jul 2018

John

Good value for overnight stay. Staff were very helpful. Restaurant also not bad.

8/10

Excellent

22 Jun 2018

Em8d

Nice hotel and everything front of it.

6/10

Pleasant

18 Jun 2018

Dougal

Could do better

Good value for money hotel, the check in was great and speedy our room was ready in no time which was handy as we arrived about 9am, good food at a fair price breakfast has a good selecti9n buffet at a very fair price the evening buffet is also a good selection again at a fair price as is the main menu,
Only thing that could do with a bit of sharpening up was the house keeping, our room was fine and the beds comfy just a few little issues that could do with brushing up on, the wardrobe doors would not shut so the light inside stayed on ok but annoying, very often no coffee left and the day to day cleaning was a little lacking,
Just a few little issues that they have slipped on this was our third visit and We will stay again as it is a good value for money hotel in a good location,
Just needs a little tweak, to keep its star ratings,

4/10

Poor

13 May 2018

Yasmin

Never again

Took forever to check in as no room available due to so many guests getting extended check outs after 2pm - eventually got one but was a smoking room and stank of smoke. Outside restaurant was nice and food very tasty

Family

10/10

Exceptional

01 May 2018

Abdulkadir

Great

Great location and great staff I will recommend and will stay again.

8/10

Excellent

28 Apr 2018

Mary

Excellent location for train

Staff very helpful, great place to stay in Dubai

Partner

8/10

Excellent

20 Apr 2018

Verified traveler

The staff was the best!!!!!!!!!! thank you for making my stay great

10/10

Exceptional

05 Apr 2018

thomas

Convenient local venue

Pricey but good atmosphere...ammenities are expensive and the bar is very expensive

2/10

Poor

02 Apr 2018

Verified traveler

Don’t believe their policy

They changed their policy from a person to another

6/10

Pleasant

20 Mar 2018

Sadik

It's NOT a 4 star hotel.

More accurately would be 2-3 star hotel. The staff are very nice and helpful. Room was a little gloomy and sometimes it smells as there are gutters nearby. Room was small. Bathroom door when closed made loud noise. They do put scents outside the rooms. Pool is small and not heated (would have thought for 4 star it be heated). For the price paid i think this was not worth it. I stayed in Ramada hotel nearby which was 3 star amd the facilities were much better.

10/10

Exceptional

11 Mar 2018

TARIQ

NICE VACATION

IT'S LOCATION IS GOOD AND THEIR STAFF WERE HELPFUL

2/10

Poor

06 Feb 2018

RS

Way too expensive once you get in the door

Checked in at 1 am. They tried to keep my passport til the next day. That's not happening. Ordered room service twice. The first time I signed the ticket and it was fine. The second time I signed the ticket and five minutes later, I had a goon at the door telling me I did not have credit with the hotel and had to pay now!!. Shuttle to airport is 60 DHS when regular taxi is 40 DHS. Exchange rate at front desk is 3.25 when every where else is 3.6. Everything is too expensive and felt like management was trying to bully the customers into spending money. This is all from a frequent Dubai traveler. I am not new to the game.

2/10

Poor

04 Feb 2018

Randy

Nice hotel but way too expensive

1) Signed in at 1am. They wanted to keep my passport til the next morning. NO WAY am I leaving my passport here. 2)Stayed for two days. Ordered room service 1st time and was good. Ordered 2nd time and I signed the ticket and 5 minutes later there was a knock at the door with the waiter telling me I had no credit with the hotel and I had to pay in cash immediately. 3) Room was freezing cold the entire stay. No help showed to help 4) Restaurant and Room service rates were very expensive. 5) Airport shuttle is 50% higher than a regular taxi. Overall, not a good experience. I will not be back.

6/10

Pleasant

25 Jan 2018

Mike

Good location in the old part of Dubai

Helpful, friendly staff. The hardest hotel bed I have ever experienced! No decent eating options in the evening.

10/10

Exceptional

25 Jan 2018

Thomas

Nice Stay

Everything about this hotel is great, from the front of the house to the back of the house staff. All of them are very helpful and greets you with a smile. Looking forward to staying with them again in the future.

8/10

Excellent

14 Jan 2018

Tara

Quick stay in Dubai

Hotel room was perfectly fine for a one night stay in Dubai. The bed was very hard. Bathroom and room were very clean. The staff are wonderful - very polite and very helpful!!! Location is as stated on the map - good and safe area. Perfectly good WIFI.

8/10

Excellent

12 Jan 2018

PM

Close to the airport

I chose this hotel because the price was right, it was close to the airport and it was sitting on a metro station.

6/10

Pleasant

08 Jan 2018

Nathaniel

ok hotel, starting to tell its age

Every hotel you go to the workers want tips and that is acceptable and understood. Here it is right out in the open and anything you need or want ( e.g. ice, information or anything that does not come directly with the room you are quoted a price for it). I would still go back there, but it makes you check out other places more now

8/10

Excellent

23 Dec 2017

JASON

Dubai quick trip

Great stay

10/10

Exceptional

17 Dec 2017

Verified traveler

very nice,clean,modern hotel,close to metro and bu

loved it.recommend to all.very well priced in value,quality and service

6/10

Pleasant

04 Dec 2017

Chris

Hotel fine, area not so

Check in process was smooth no issues, though they did want to keep my passport until checkout which I wasn’t having any of so took it back off them and said I required it for ID purposes elsewhere. The room was fine and for one person was ample enough space. Not much choice on tv but that didn’t bother me as I was hardly in the room. The one big thing for me was the area itself, I certainly wasn’t comfortable walking around after dark as it just seemed like your local area in the UK with groups sitting on street corners and along the roadside with nothing better to do. In terms of getting around it was pretty good, metro line less than 2 minutes walk and staff more than helpful enough explaining what you need. (If you’re a tourist get the red day pass for 20AED.) spent a day at the marina area and an evening in the Dubai Mall which was an experience in itself. Very easy to get lost it’s so big. Not sure about the driving standards over there, at times I didn’t think I was ever going to make it to my destination, absolute lunatics weaving in and out at high speeds.
In short I would definitely go again but I think I would pay a bit extra to be closer to the marina area as there seemed a lot more to do in that area of Dubai and accessibility is better.

8/10

Excellent

02 Dec 2017

Salman

Brilliant Location

The hotel is at Rigga street which is filled with options to eat and shop. The money exchange, ATM, etc. are all very near. Metro is a 2-minute walk. Service is exactly what you would expect from a lower range 4 star hotel.

10/10

Exceptional

01 Dec 2017

Edwin

Excellent Service

One of the best hotel I ever stay. The hotel staff is excellent very professional and the customer service does anything to accommodate your need.
Outstanding performance from the Crossroads group of Manila 21.

10/10

Exceptional

30 Nov 2017

Verified traveler

I have stayed at the Avenue Hotel more than 4-5 times over the past four years and find the facility and service to be consistently excellent.

10/10

Exceptional

28 Nov 2017

Alvaro

Nice hotel and well located

Hotel is very clean. Staff is very friendly. Convenient location 10 min to Airport. Nice ambient, especially restaurant and live band.

6/10

Pleasant

25 Nov 2017

Mo

Noisy room

Pump noise disturbing the whole night. Asked manager to change the room. They just declined with excuses

10/10

Exceptional

24 Nov 2017

danl

Great vfm.

Great location. Good hotel. Clean.

6/10

Pleasant

12 Nov 2017

eskender

Close to airport ,.bathroom need update

Bathroom water likings,..rooms so small need to update

2/10

Poor

30 Oct 2017

Verified traveler

The hotel doesn't qualify as three star

very dirty room, cant open the balcony room, had to wait for 45 minutes for check in

8/10

Excellent

24 Oct 2017

Dougie

Good value

Good value hotel in a very convenient location close to metro, Dubai Creek and airport,
Rooms are spacious and serviced well
Restaurant has good value for money food and a late night bar though we did not use and will not disturb your stay ,
This was our second stay at the Avenue and will be using them again very soon,
NIce to be remembered and made welcomed

6/10

Pleasant

06 Oct 2017

Elsa

Good overall but with some issues

My two main issues where; 1 Internet connection - the internet connection was awful. I could not make any calls via internet Nor could I browse the internet without interruption, also everytime I left the hotel I had to re-enter the internet login details. 2 Staff members - majority of the staff where helpful but a few where unhelpful and difficult ( I had the same family visiting everyday - whilst some staff recognised and allowed them to enter my room, other staff members refuse to allow them to my room to help with bags and baby), for unknown reasons; even though they had the required Identification needed to be left at the reception but nevertheless they where stopped from coming to my room. Negative staff members: Ms Pearl & Ms Summer. - they need customer service training.

6/10

Pleasant

15 Sep 2017

Natalie

Okay.

The room is too small with a view of a wall. It's a non smoking floor but still smells like smoke in the room. It's not really a 4-star hotel.

8/10

Excellent

25 Aug 2017

taz

Not bad close to metro

Very good bars upstairs if your into looking for prostitutes but very expensive 40 dirhams for a sprite (now that's taking the mick) also asked for extra towel was told there was problem with laundry and they took the small one I had from my room .
Swimming pool is tiny and dated

10/10

Exceptional

25 Aug 2017

Nannune

GREAT!!!\nStaff, room, the hotel, location - wow!!

How did my 20 Dubai days began...
-Late arrival to Dubai and the front desk people were nothing but accommodating and check in was smooth, no complications. All the staff were nice, polite, and willing to help you and guide you if you just ask.
-My room was great, on the 6th floor with a view of the city on Al-Rigga Main Street. The only sad part is the bed, it's hard as a rock. At first is okay, but after the 3 or 4 days it's rough & tIhanked God for the pillows to avoid body stiffness LOL each morning. Room cleaning crew were always on top of their service A+ on my book!
-The pool and the fitness room were okay and comfortable.
-Hotel location doesn't provide free breakfast, but plenty of places to choose and eat at reasonable prices. This hotel is within walking distance, a block away 3-5 minute walk to the West entrance of the Al-Rigga Metro station. So convenient!!! AND only 3 stops to the Airport by Metro from the Al-Rigga at only 5+ UAE, taxi will cost you 35 UAE
My experience with Avenue Hotel was more than I expected and pleased....except for the Rayna tour company desk at the hotel -- too expensive and extremely disappointed with my Safari tour. Alpha tour was 100% better (booked through Expedia.com)
Overall, my experience was great, and even the internet service and connectivity was good as soon as you enter the hotel if you set your WiFi on Auto connect -- yes, each morning you have to reconnect with your room number and passcode, but good WiFi connection.

8/10

Excellent

23 Aug 2017

Dougal

Nice hotel good location

Good hotel in a good location, room was clean and well serviced, breakfast buffet was good value and plentiful, restaurants good value and selection,

10/10

Exceptional

23 Aug 2017

Jay

Great Location!

Had a great stay here with my daughter. The hotel is clean and comfortable and the staff are friendly. The rooftop pool provided much needed relief from the summer heat!

8/10

Excellent

28 Jul 2017

Doug

Good hotel

Good hotel in a good location good value for money breakfast buffet is good value and good selection

2/10

Poor

06 May 2017

Verified traveler

Bed was super hard. Not comfortable at all.it smelled old in the hotel. I stayed in a non smoking room but I could smell smoke throughout the hotel

8/10

Excellent

01 May 2017

Mohamed

Good Hotel

Great location

10/10

Exceptional

20 Apr 2017

Innocent Zubi

Great hotel, nice location, and solidly built

8/10

Excellent

05 Apr 2017

Arthur

The hotel is in a great area right off of Al Rigga street and the metro station. Very centrally located. The staff was friendly and nice. The room is very spacious and fairly large. I was very happy with this hotel. If i had to pick one thing out that i did not like is the bed is kind of hard. but other then that it was very clean and the room is large. The Wifi for me is a must and the Wife was great.

6/10

Pleasant

17 Feb 2017

John

Ok for short stay

Staff friendly and polite. Noisy if on lower floors from disco on the Mezzanine floor and street noise outside. Wifi is not so great for speed and connectivity.

6/10

Pleasant

28 Dec 2016

cherylb

Dated hotel in good location.

This hotel is in central Diera area of Dubai. Good hotel for a great price if you are looking for bargains and a good shopping mall.

10/10

Exceptional

25 Nov 2016

Richard

great location, amazing staff

Only minutes from the airport, the hotel has some of the friendliest staff that I have met. What I also really enjoyed was that there are many restaurants close by where you can sit outside and people watch.

6/10

Pleasant

17 Nov 2016

Ahmed

Great location. Close to everything

Very helpful and friendly staff. Worth the price.

6/10

Pleasant

13 Nov 2016

traveller

Not bad

The kingsize bed which i chose wasnt real kingsize it was either double or queen. Some of the front desk staff were not helpful but the other staff were very nice. It is not a bad hotel but for sure doesnt deserve a four star rating