Name: Khalidia Palace Hotel Dubai
Address: Al Maktoum Rd, Dubai, AE

10/10

Exceptional

27 Jun 2026

Yacine

So lovely and beautiful and amazing Hotel

Partner

10/10

Exceptional

03 Jun 2026

Ehab

Amazing hotel , safe , clean, professional

10/10

Exceptional

02 Jun 2026

Yacine

So lovely people are amazing good customer service everything is neat and clean

10/10

Exceptional

27 Apr 2026

Jonathan

Great place to stay. Close to the airport, and lots of shops, restaurants and markets nearby. Clean and well run. Good breakfast.

Self

6/10

Pleasant

19 Apr 2026

Sheila M

We’ve only given the hotel a 3 1/2-star rating because its advertising deceived us. Your advertisement stated the hotel had been open for only 3 years, but in reality, it was an old hotel with only a few updates. The furniture and doors didn't match; there were stains on the lobby carpet; and the first room we were assigned didn't have hot water. It took two attempts of complaining
to be moved to another room. Our thanks go out to the front desk manager who finally got things moving.

Our best part of the stay was the warm, friendly staff at the front desk and the morning breakfast staff. The breakfast staff, and their supervisor in particular, were the best. Very inviting smiles and their willingness to get us whatever we requested. It was a joy to chat with them and find out about their backgrounds and what it took for them to arrive in Dubai for work. Thank you very much for your service; it was greatly appreciated (you deserve a 5-star rating). And, we wish you the best in whatever you do. We also hope the situation improves so that everything returns to normal.

Partner

10/10

Exceptional

19 Feb 2026

James

Customer service. I would stay there again

10/10

Exceptional

08 Feb 2026

Ana

It was amazing, the staff were all super friendly and helpful, wether it was the room service staff, bar staff, pool staff, receptionists, door staff. All were amazing. The food was great, breakfast had so many great options daily, pool was super warm, hotel rooms were beautiful and super clean! Absolutely recommend! Thank you for a great stay ☺️

Leisure Partner

6/10

Pleasant

18 Jan 2026

Tomas Junior

The hotel was ok, but was disappointed when we checked out, as I was told by the receptionist that we had a mini bar bill in our room, when we never wven touched nor took anything in the fridge / mini bar. We were in a hurry tonleave for the airport, we did not have time to argue with the receptionist. I think the person who went to checked our room had something to do with it. Very disappointed, as it would have been very positive with our stay at the hotel, but at the end, we lost trust. We would not stay at the hotel again when we go back in the future as we do not want to be charge something we do not use again.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Amgad

ننت

10/10

Exceptional

13 Jan 2026

James

My stay at the hotel was great. Although its not really walkable to the sites you might want to see--IT is located near the Red Line (10 minute walk) which is super convenient. I highly recommend using the metro. Lastly, the man who cleaned my room Amith was great. Very nice and did a wonderful job.

6/10

Pleasant

08 Jan 2026

Mrs Faye

Check in took over 1 hour !! It was slow to begin with but the. We were held up as the receptionist said hotels.com has cancelled our booking ! I had no communication saying so , quite the contrary , I had confirmation that morning saying the hotel look forward to welcoming me . We were stuck in reception with my elderly parents , my father has Parkinson’s and was very distressed sitting in the reception for long !

We booked a suite as we had our 16 year old daughter , we requested the sofa bed to made up , we returned to our room at 11.30 pm to find no duvet fo the sofa bed , it took three phone calls and 55 minutes for the duvet to arrive .

Breakfast was appalling !!!! Huge queues , far too may people in the restaurant , only 1 filter coffee urn which took over 19 minutes to brew , staff didn’t communicate that the coffe would
Take so long so lots of people queuing for coffee on both mornings !

I asked for the manger to contact me , they have not !
The room we had was lovely and luxurious and spacious , however the stay was ruined by the service !
Overall , disappointing !! Would big return

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Anisur

Nice hotel. Moderately decent breakfast. Good location

10/10

Exceptional

14 Dec 2025

Massita

We enjoyed our stay at the Khalidia palace hotel. It was my 2nd time staying there and they did not disappoint. We arrived few hours before check in time and the staff were kind enough to accommodate us. The room was clean and spacious. I loved the breakfast.

Leisure Partner

4/10

Poor

02 Dec 2025

Makay

I didn’t like anything a bout it

Leisure Family

8/10

Excellent

02 Dec 2025

Diana Paredes

I would have been able to give this hotel 5 stars, but we had one issue: the hot water in the room, which is very important to us for taking a relaxing shower after a long day of tourism . Even though the technicians checked it, the problem wasn’t resolved, and we had to shower several times with cold water.

Other than that, the hotel is recommendable because the rooms are comfortable and clean. It’s located in an area just 8 minutes from the train station, which is convenient.
The hotel, from what we observed, has a larger number of Asian and possibly African tourists, which is noticeable in the breakfast menu. The breakfast is excellent—so much so that on some days we weren’t even hungry for lunch.Also,the staff is super attentive: Sofia, Rachel, Amed.
Especially Hashir, who was very friendly and attentive. The shakes on the first floor are also recommended; I don’t remember the name of the young lady there, but she was very attentive as well.
Pool and gym looks nice .
Overall, the hotel is very good.

Leisure Family

10/10

Exceptional

01 Dec 2025

FAISAL

I had a wonderful experience with this hotel. They went above and beyond to accommodate a special trip for my parents. The staff was thoughtful, attentive, and genuinely great. My parents felt welcomed and comfortable throughout their stay. On top of that, the breakfast was fantastic, with great quality and a wide variety to choose from. Thank you for making their trip so memorable!

Leisure Family

10/10

Exceptional

01 Dec 2025

Roland

Great room spotless
Amazing staff.
Got the chance to meet a great cordial manager Mr Heeshaam.
He made sure service was great .
Highly recommended establishment.

Leisure Self

10/10

Exceptional

25 Nov 2025

Johnnie

The hotel was nice and the customer service was superb! I will return

8/10

Excellent

24 Nov 2025

roger

8 day stay and everything went well, staff was very nice and helpful, rooms were clean and comfortable. location is great so i booked two rooms and we were very comfortable there .. will recommend

Friends_and_family Friends

4/10

Poor

10 Oct 2025

MOHAMMED

I will never live there again

Business_and_leisure Self

10/10

Exceptional

10 Sep 2025

Edward

The property was well kept and spotlessly clean. Our maid on the 9th floor, Mylee was excellent. The breakfast chef Ali was also very obliging. All concierge staff were also very helpful.

Business_and_leisure Family

10/10

Exceptional

14 Aug 2025

Faridoon

Veey easy, great breakfast, smiling helpful staff

10/10

Exceptional

09 Aug 2025

Azaan

All the staff were very helpful, courteous, and pleasant. In particular Harish (i hope i got the name right), the bell boy was very helpful.

Business_and_leisure Self

10/10

Exceptional

16 May 2025

Manuela

Ok

The property is excellent, and we enjoyed our stay overall. However, we had a frustrating issue with the luggage delivery. Upon check-in, we were informed that our luggage would be brought to our room. Unfortunately, our carry-on was with the checked luggage, so we were left waiting.

After about 20 minutes with no delivery, we called the front desk and were told it was on the way. Another 20 minutes passed with no update, so I went downstairs to retrieve the luggage myself, only to be reassured again that it would be delivered shortly. I returned to the room, and four minutes later—still nothing. We called once more, and finally, after a total of 50 minutes, the luggage arrived.

This delay significantly impacted our ability to shower and get ready after a long 13-hour flight. We would have preferred to handle our own luggage—as frequent travelers, we’re used to doing so. A 20-minute wait would have been understandable, but nearly an hour is unacceptable.

Friends_and_family Family

10/10

Exceptional

12 May 2025

Ehab

One of the good hotel in Dubai

Business Self

10/10

Exceptional

22 Apr 2025

Altyn

Altyn

The hotel has comfort conditions for family stay. Very clean, kitchen items in full set, swimming pool amazing.

Friends_and_family Family

10/10

Exceptional

12 Apr 2025

Angela

This was my second time staying at the hotel, unfortunately I was sick my first stay and wasn't able to experience all that the hotel had to offer.

This time around I was able to lounge at pool, the lounge area in the lobby was extremely welcoming and comfortable. The front desk staff was extremely helpful in directing me to outside restaurants and how to get around in the metro. Overall I had a very pleasant stay.

Oh, a special shout-out to the cleaning staff, I left some money under the bedspread because I didn't want to take it outside with me and I was too lazy to put it up. I inadvertently forgot about the money and the next day after coming from breakfast I noticed my room was cleaned and something was on the bed. On closer examination I saw that it was the money I left under the spread.

Alhamdullilah for the honesty of the workers in placing the money where I could find it.....

Leisure Self

8/10

Excellent

02 Feb 2025

Mubdir

Good

Moderate

Self

10/10

Exceptional

17 Oct 2024

Ehab

Excellent experience

Business_and_leisure Self

10/10

Exceptional

26 Apr 2024

Ehab

Good price

Business_and_leisure Self

10/10

Exceptional

26 Apr 2024

Ehab

Size of the room and price is very good

Business Self

6/10

Pleasant

10 Mar 2024

Hanif

It was OK I was not a five star what they said. It didn’t look like a five star.

Leisure Family

10/10

Exceptional

27 Feb 2024

Asim

Perfect hotel for family

The hotel was very nice, beautiful and clean.
Desk staff needs more training as few times I felt they were bit rude. They charged 300 riyal extra and when I asked for that she sounds bit rude. It's took 1 day to convince her that she overcharged. When I showed her booking she again blamed me that why I didn't show this before. As a customer you expect that your booking is confirmed and you don't have to go throw this hassle.
Hotel is newly built and very clean. Breakfast was awesome with plenty of options. I will happily go again with my family, but will double check amount before paying :)

Friends_and_family Family

2/10

Poor

26 Feb 2024

ayman

I was given a room on a lower floor infront of the elevator , exactly the opposite of my request, the manager never bothered to contact me eventhough i tried to talk to him , phone rang at 320 am first night and fire alarm went off the last night at 1145 pm , the breakfast is lousy, the floor i was on was very noisy even at night , overall a 3 star not 5 star hotel

Self

10/10

Exceptional

22 Feb 2024

Shoaib

Excellent hotel !

Business

6/10

Pleasant

24 Jan 2024

Dawid

Nice property overall with friendly staff. The real issue was the room itself. While fairly nice there were 2 major issues. The room had a very strong odor of sewer water that became unbearable by morning. Second there was a noise that sounded like a tornado alarm that would go off every 20 seconds and last for 20 seconds and repeat again. I was not sure whether it was coming from the AC or the equipment room next door. I only stayed here for 8 hours to sleep as I was exhausted after my flight, otherwise these would be completely unacceptable. Beware. But you do get what you pay for in a below average part of town.

Leisure Self

10/10

Exceptional

30 Dec 2023

ZAID

The hotel is about 15 min from the airport. Also about 15 min from Dubai mall and Burj Khalifa. Staff very friendly and available for any requests all the time. Parking convenient. Very large roomy suites. Shopping centers and restaurants are walkable distance on same side or across the street.

Business_and_leisure Family

10/10

Exceptional

27 Feb 2026

Rafael

Impecável, hotel maravilhoso.

Partner

8/10

Excellent

17 Feb 2026

Anna-Liisa

Kaikki meni putkeen . Ainoastaan huoneen vaihdoimme takapihalle kun liikenne niin kovaa

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Claudia

Todo muy bien

Business

6/10

Pleasant

03 Feb 2026

Joan Blom

Værelset var fint men barsl ikke ekstra for balkonen, den er ud til en stærk befærdet vej med meget støj

Partner

10/10

Exceptional

02 Feb 2026

JOSE

A equipe, as acomodações, o café da manhã, limpeza, gentileza dos funcionários

Business

10/10

Exceptional

01 Feb 2026

Ravinder Singh

Everything was top class, except one thing - the curtains were not from wall to wall, so the strong light in the early hours seeping disturbed my sleep - until I got up and placed a floor lamp to make the curtain not let any light get through.

Friends_and_family Family

6/10

Pleasant

08 Jan 2026

Jost Frederik

The hotel has a nice reception area and a convenient location, and the room itself was spacious with a comfortable bed. However, the bathroom clearly needs refurbishment and felt quite worn down.

While breakfast offered a good variety of food, it was disappointing that only coffee from a thermos was available—no espresso or freshly prepared coffee, which is not what one would expect from a five-star property.

During my stay, the hotel hosted a very loud group of students, which significantly affected the atmosphere and made it feel closer to a youth hostel than a premium hotel. The gym and spa were adequate but not modern or state of the art. The pool area was fine, though quite noisy due to its proximity to a large street.

Overall, the hotel does not deliver a true five-star experience, particularly in terms of amenities and service orientation—with the notable exception of Rachel at breakfast, who stood out positively.

Leisure Self

8/10

Excellent

30 Dec 2025

Baris

Besonders gefallen hat mir das sehr freundliche und hilfsbereite Personal sowie die sauberen Zimmer. Die Lage ist ebenfalls ein großer Pluspunkt: Die Metrostation ist in der Nähe, mit der roten Linie erreicht man die Dubai Mall und den Burj Khalifa in etwa 8 Stationen. Einziger kleiner Nachteil war, dass der Fahrstuhl teilweise recht langsam war.

Leisure Family

10/10

Exceptional

04 Dec 2025

Antonin

Excellent !

Partner

10/10

Exceptional

15 Nov 2025

RAFAEL

Equipe sensacional

10/10

Exceptional

13 Oct 2025

Jonathan

Limpeza ok, só limpam o básico.
Equipe sensacional, sempre prestativos e atenciosos, presam muito pela boa reputação.
Café da manhã é gostoso, tem bastante opção, mas para mim haviam muitas coisas que não encaixavam no paladar, mas mesmo assim conseguimos comer bem.
Hotel é lindo

Partner

10/10

Exceptional

25 Sep 2025

Alae

Excellent

8/10

Excellent

07 Nov 2024

Shantakoemarie

Alles vond ik wel tussen voldoende en goed, maar de house keeping geef ik een onvoldoende! Ik vond dat de kleed helemaal
niet gestofzuiger werd de touwtjes , stof of haren lagen precies op zelfde plek! De concierge waren wel behulpzaam.

Leisure Friends