Zain International

United Arab Emirates , Dubai
DUBAI, Al Rigga Road
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44 reviews shown

4/10

Poor

04 Feb 2026

Muhammad

I don’t mean to be an angry frustrated customer but hotel management needs to review some aspects. Cleanliness is at top among the list. Facilities available in the room also needs to be looked into. Mattresses were worn out. There was no charging socket for iPhone or any flat pin plug. The list will go on and on. My suggestion! Management needs to spend some money …

Leisure Self

6/10

Pleasant

21 Jan 2026

Tahir

All of it.
-Rooms need deep cleaning
-Staff need to learn how to talk to customers. They are rude specially checkin counter staff.

2/10

Poor

15 Nov 2025

Amanpreet

Very Bad Hotel…They showed beautiful room while we’ll go book online by Expedia but when we get there it was totally disgusting room…Very bad Bed,Carpet,Terrible AC especially according to Dubai Heat,Rude Staff and The waist bin was broken,only big nail you have to push with your foot to open it…My foot almost injured…First time I didn’t enjoyed my trip…

Leisure Friends

8/10

Excellent

27 Apr 2025

Mohammed

Very beautiful location, near to metro, room clean, bathroom 1/2 and 1/2

Air condition very cold and control not working

Overall it's good for business or Solo trip

10/10

Exceptional

28 Nov 2023

Ajay

All good

2/10

Poor

17 Mar 2022

ABDUL

Worst

Totally not matching as per pictures area is not suitable for families

Friends_and_family Family

2/10

Poor

24 Feb 2022

Jassim

Not recommend

4/10

Poor

12 Apr 2021

Mohammad

Not worth it!

Old hotel, poorly maintained and definitely not 3 stars. Cleaning is not done properly, carpets are stained, bath tub is broken and bed covers are torn. Ask for non smoking room and you get a room with ash tray. When you ask to confirm it is non smoking the answer is it is but they cannot do anything if someone smokes! The cleaning and management staff are friendly but the ladies in the reception seem to be overwhelmed and not willing to serve the customers. If possible they try to ignore you. The whole property seems like a failing hotel which might be close any day...

Self

6/10

Pleasant

09 Apr 2021

Mohammad Naaz

It's very poor service
No Drinking water, tea coffee
1 towel only It's very poor this is my 1st sty like this
I'm the your golden customers in Hotels.com last 4 years

Partner

6/10

Pleasant

28 Mar 2016

Chris

Great location - if the price is right

Short weekend stay for leisure purposes. Hotel was very well located for the metro,airport and shops and free parking. Staff were very friendly and accommodating. Restaurant was good but I only had one meal there, and no breakfast. Room was sufficient in size and clean and the bed was comfortable. Free wifi was available but I had to keep logging in which was a little irritating. There is a nightclub (Indian style) but I did not hear any noise from it on the upper floor. No free water available but there is a mini bar. However, there is a supermarket very close by if you need anything. I would stay again if the price is right.

Family

4/10

Poor

16 Mar 2016

Saad

Stay and go Away

The stay was good in general, but expecting much more maintenance.

Family

4/10

Poor

03 Jan 2016

zein

Book a better place if you can afford it

Was okayish I guess. Staff wasn't the most friendly or efficient. No training I don't think.
Didn't like the fact that I had to leave my passport with reception. I've stayed in hotels in dubai before and I haven't had the need to leave my passport, they usually just take a photocopy of it.
There plenty of room for improvement. Plenty.

2/10

Poor

01 Dec 2015

Verified traveler

Would not recommend

You get what you pay for. I made the mistake convincing myself that I would use this as merely a place to sleep. I've lived and visited Dubai for 5 years now. I can say this was the worst place I've stayed at. I checked out the day after my 6 night stay and moved to my usual hotels in the marina.

The positive is its relatively inexpensive to hotels in downtown, the Palm or the marina. The negative is if you're used I staying at 3+ star hotels, not to mention 4 and above, this is unbearable.

All the reviews about them wanting to keep your passport are true. Also they don't give you the room you paid for on Hotels.com. My room said it would have a balcony/patio. It didn't.

4/10

Poor

16 Nov 2015

Jack

Economical night in Dubai

Stayed for one night and the neighbourhood was noisy during the late night, maybe because it was Thursday and Friday is a religious day. Still people talking at 3:00AM is unexpected. The hotel was extreme in it's regulation of mini bar abuse.

Partner

2/10

Poor

12 Nov 2015

Verified traveler

Don't hand over your Passport..

Spent the night there on a layover. I was warned that they keep,your passport and decided to go ahead because I only needed the room for a few hours and it's located near Union Metro. Unfortunately when I went to check out I had to wait 15 minutes while the customer ahead of me begged for his passport so he could do some business in Dubai. The staff were unmovable. They would not give it to him even after he agreed to put down a deposit. Next thing security is surrounding the guy in case it's gets ugly. On principle they have no right to keep passports and in any event it's bad business. On that point alone I will not be back.

4/10

Poor

11 Nov 2015

Verified traveler

Worst Hotel Staff in Dubai

If you want an experience of getting into a prison that is how you will be treated by the reception staff.
They told me that want an deposit as they want to be sure you don't steal anything from the rooms What?

I had a chat with so many guests and all got treated the same. What a waste for good facilities? Hotels forget that people pay for hotels for service and not to serve time.

The housekeeping frowns if you call them and Internet is only one device next is chargeable at exorbitant rates. Oh fellow travelers you got to experience this bad experience to develop a taste.

8/10

Excellent

01 Nov 2015

Verified traveler

Good Hotel Poor Staff

Travellers with online bookings are looked down upon.
The reception staff is very rude and is not welcoming. They want a compulsory deposit of 500 Dir even if you have prepaid the booking else they will hold your ID or passport.
Logic they gave for this is that if you consumed any items from the fridge or you broke the TV or furniture. That is the welcome you get. Most of all they are rude and arrogant and treat you like a prisoner coming to a jail and not a guest to a hotel. Do you want to stay in such a place. Although the hotel is nice and clean. Choice is yours. I will not stay here again even if they give me a free stay.

8/10

Excellent

01 Nov 2015

Not Provided

Good

Pleasant stay

6/10

Pleasant

29 Oct 2015

Verified traveler

Excellent

Get away

8/10

Excellent

29 Oct 2015

Mohamed Ali

V.good to stay nice location

Fair price

Partner

8/10

Excellent

29 Oct 2015

mr S L

Vert well run Hotel

Very nice hotel with gd service .
Did not get disturbed in the morning
Area was central to transport and shopping

8/10

Excellent

28 Oct 2015

Balasubramanian

Very nice hotel

Very nice hotel with clean rooms, friendly staff. Would recommend this hotel for families and business travelers

8/10

Excellent

23 Oct 2015

Sumeet Raj

Decent Hotel

Decent hotel for the price I paid. The hotel manager was really good. Despite of chargeable WIFI, he gave me a complimentary 12 hour wifi access which was really nice of him. The only bad thing is that the night club music which is audible even till the 5th floor. Overall, I would definitely come back to this hotel

8/10

Excellent

21 Oct 2015

kenny

Nice hotel

It was a nice experience at zain international hotel. i enjoyed the serenity of the environment. the staffs were wonderful, accommodating and lively. i will like to stay there anytime am in dubai

2/10

Poor

18 Oct 2015

Verified traveler

Book at your own Risk

The rooms are comfortable and the locations is accessible to food, shopping and transportation. And near my school where I attend my training. That was the good part.

The worst is booking this hotel online will not give you information of the actual situation.

1)They will require you to hand in your passport and it stays with the hotel until you check-out.

2)They will require you of marriage contract if you come as couple who are not married or of different Nationality.

3)Now if you are both there, not expecting this kind of situation, if you have no choice because you already paid online non refundable, they will suggest you take another room on normal rates. Its up for your guys what you will do with the extra room.

For the reason that the Hotel is for \"Family Only Hotel\". Maybe there's nothing wrong with that - But please POST IT, so that people can know, and they wont have to be rob off by getting another room they wont need.

4)You can hear the door from other rooms slamming because people are actually switching rooms.

5)The displayed coffee and tea in the room are not complimentary, you have to pay for it.

6)The Reception seems to be in constant argument with the Clients.

Bottomline, If you are cool and a constant traveller who have been through different hotels, this hotel with their \"whats not and what is\", will really disappoint you.

Family

8/10

Excellent

17 Oct 2015

Verified traveler

Comfortable stay, though staff can be a little more friendly

Partner

4/10

Poor

10 Oct 2015

USMAN

Below average

It was below average. Staff is not good.

Family

4/10

Poor

08 Oct 2015

SHOAIB

budget hotel

basic hotel, old fashioned decor and bedding. make sure to get wifi along with your booking or else you need to pay expensive rates to use internet in room. bed size is very small (queen) and instead of duvet or comforter they are using very old blankets with people embedded under.

i booked with them only becuase all other places were very expensive due to eid holidays.

Family

2/10

Poor

29 Sep 2015

Verified traveler

I add child 1 in booking
Thin hotel say no bed for children
It is shiring sleep

8/10

Excellent

19 Sep 2015

Balasubramani

Comfortable Stay

A very comfortable stay, clean rooms, friendly staff and good food. I woukd recommend this hotel.

6/10

Pleasant

15 Sep 2015

Verified traveler

Value for money hotel

No frills, value for money hotel esp. with their 4th night free promo.; about 4-5 minutes walk from metro station/local food joints/AlGhurair Mall.

2/10

Poor

24 Jun 2015

Verified traveler

Needs lots of work.

Not what I expected at all

Family

6/10

Pleasant

25 Feb 2025

HIDEAKI

A bar is below the hotel so it can be quite noisy at night. There is a convenience store and restaurant next to the hotel that are open until late at night, which is convenient.

Business

2/10

Poor

22 Feb 2017

Verified traveler

سيء

لا شي جميل في الفندق كل شي سيئ وسيئ للغاية

2/10

Poor

21 Feb 2017

Verified traveler

صفر

فندق من الاخر سيئ للغاية
لا يوجد فيه شي جميل
الغرفه من اسوء ما يكون الواي فاي كذلك
حتى المصعد يقفل على الواحد بقوة
اجمل ما في المكان قربة من محطه المترو

Family

8/10

Excellent

26 Jan 2017

marwan

لابأس بها . عند الحجز لم يتم خصم المبلغ مباشره بل كانت من شروط الحجز ان يتم خصم المبلغ بعد 72 ساعه من تاريخ الحجز

Family

6/10

Pleasant

15 Nov 2015

Verified traveler

حلو

جيد

4/10

Poor

12 Nov 2015

Verified traveler

Rezeption war morgens immer freundlich, nach dem Personalwechsel Abends teilweise sehr unfreundlich. Zimmer waren in Ordnung, nicht besonders sauber aber auch nicht dreckig. Der Pool und das Fitnessstudio sehen auf den Fotos viel größer aus als sie sind.
Es gibt einen Nachtclub mit 10 Tänzerinnen die Bauchtanz tanzen. Den Club hört man auch auf den Zimmer noch etwas (3. Stock) bis 3 Uhr.
Nicht weit vom Hotel sind verschiedene kleine Restaurants und ein großes Einkaufszentrum.
Alles in allem ok für den Preis aber insgesamt nicht umbedingt zu empfehlen.

2/10

Poor

07 Nov 2015

Tarek

Slumhotellet.

Hotellet snyder på billedet, det lugter og servicen er i bund!

2/10

Poor

04 Nov 2015

Verified traveler

Never again.

Mentiin hotelliin halvan hintatason vuoksi ja alussa oli ystävällinen henkilökunta ja siisti huone. Kuitenkin passin jouduin luovuttamaan tiskillä ja maksamaan etukäteen, myös luottokorttitiedot olivat ilmeisesti saaneet hotels.com:in kautta. Seuraavana päivänä siivousta ei ollut eikä sitäkään seuraavana. Kuitenkaan tämäkään ei vielä minua ja miestäni masentaneet vaan kun yht'äkkiä toisena iltana miestäni ei päästetty huoneeseen. \"You are given only one passport.\" Tässä sitten hotellin respa, vartija ja johtaja eivät päästäneet meitä huoneeseen ennen kuin toinenkin passi oltiin luovutettu. Wlanin sanoivat olevan ilmainen mutta todellisuus oli taas toista. Ilmastointikone muistutti Lemminkäisen katujyrää ja siisteys oli heikkoa. Kaiken muun nielemme mutta todella surkeaa asiakaspalvelua en vaan voi kestää.

Partner

8/10

Excellent

27 Oct 2015

Verified traveler

Super séjour je recommande cette hôtel à coter de tous personnels agréable et à l'écoute

Family

8/10

Excellent

26 Oct 2015

Espen Roll

Du får det du betaler for

Mye støy fra gangen og gatene. Dårlig aircondition og dårlig sengetøy. Ellers bra standard i forhold til pris.

8/10

Excellent

13 Oct 2015

Michal

Dubai - Zain International Hotel

Čistota pokoje/hotelu: Na pokoji a v hotelu hezky čisto, bez problémů

Kvalita služeb: Standardní. Personál ochotný vše vysvětlit. Magnetická karta k pokojům se musí dobíjet každý den na recepci, jinak se zablokuje a nedostanete se do pokoje.

Vybavení hotelu: Standardní. Žádný luxus to nebyl, ale jak jsem psal výše, čistota a vybavení dostačující pro cestující baťůžkáře. Televize na pokoji, příjem místních programů. Wifi je zdarma pouze v lobby hotelu a v restauraci. Na pokoji se musí platit zvlášť, což nebylo předem úplně jasně specifikované.

Poloha hotelu: Hotel se nachází v městské čtvrti Deira. Naštěstí v té čistší části. Kousek od hotelu je levný transport přes řeku (Bur Dubai 1aed) nebo stanice metra (Union 6aed 1 zona, 22aed celodenní). Na pláž to je daleko, je třeba jezdit složitě metrem. Plážovým povalečům bych tuto lokalitu nedoporučoval.

Family

4/10

Poor

04 Oct 2015

ABDULRAUOOF

لا تعليق

كل شيء جيد لا بأس به مقابل السعر
ولكن المسبح غير نضيف وصغيييييير
والانترنت ضعيف ونظام الانترنت بالساعات ليس مفتوح بإستمرار كأنك في مقهى انترنت