Name: Grand Hyatt Dubai
Address: Riyadh Street, Sheikh Rashid Road, Dubai, Dubai, 7978, AE

Grand Hyatt Dubai

Dubai · United Arab Emirates

Riyadh Street, Sheikh Rashid Road, DubaiView location

100 reviews shown

10/10

Exceptional

22 Jun 2026

Reem

Excellent hotel and good amenities

Friends_and_family Family

6/10

Pleasant

31 May 2026

Fady

What i liked:
The hotel itself offers a fantastic experience. The service is excellent, and the check-in and check-out processes were completely smooth despite the hotel being crowded. Cleanliness is top-notch, and the food options across the property are amazing.
What i didn't like:
The water park experience was awful and completely overshadowed our stay. It is heavily overpriced, which clearly inflates the overall room rates. It is marketed for kids, but they refuse to accommodate basic toddler needs. Security confiscated the baby food we brought for our 1 and 3-year-olds, even though no venue inside sells baby-friendly food.
The manager, Zeeshan, was incredibly unhelpful and unsupportive, only letting us bring in a tiny fraction of the food. Later, security told us that if we wanted to feed our children the rest of their meal, we had to take them outside to eat in the intense Dubai heat before coming back inside. In 11 years of living in Dubai, I have never experienced such terrible customer service. Avoid if you have young children.

Family_with_children

10/10

Exceptional

26 May 2026

LUIS

Nice hotel, great leisure area. Multiple options of restaurants

Self

4/10

Poor

11 May 2026

rawan

Family_with_children

10/10

Exceptional

19 Apr 2026

Saleem

.I wanted to share feedback regarding my recent stay at your property from April 9th to 16th.
I have stayed in the UAE multiple times, and interestingly, during this trip I stayed at Hyatt properties in different locations—including Dallas and Oman—and was assigned Room 616 each time. My stay at your Grand Hyatt property was overall excellent, and I truly appreciated the service and experience provided.
However, I would like to raise a concern regarding a billing matter. I was charged AED 700 for a couple of laundry shirts, which I found to be quite high. Given the broader challenges affecting the region, I had hoped for a more considerate approach.
Additionally, at the time of checkout, I specifically asked the front desk if there were any outstanding charges on my account and was informed that there were none. It was therefore surprising to see that three days later, my deposit was released with a deduction for the laundry charges.
I would appreciate clarification on:
Why this charge was not communicated at the time of checkout
Whether there is any flexibility regarding this charge
I want to reiterate that my stay was otherwise very pleasant, and this feedback is shared in the spirit of transparency and improvement.
I look forward to your response.

2/10

Poor

20 Mar 2026

Hira

Rude staff at pool side and waterpark. 3 people questioned if my newborn was wearing a swim nappy, then went on to ask why it looks swollen. Poor communication. Poor customer service. Manager did nothing to resolve apart from say sorry. We left early

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Chunilal

Yes

10/10

Exceptional

04 Mar 2026

Bhavika

No activities at the hotel, but staff where exceptional. Rooms where very clean and pool was great

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Everything about this hotel and experience was beautiful.

Business

10/10

Exceptional

03 Mar 2026

Soheila

Great facilities

Family

10/10

Exceptional

15 Feb 2026

Mohammed

Great hotel, good restaurants and impressive amenities, but it could get noisy when there is a conference in the hotel.

Leisure Family

10/10

Exceptional

11 Jan 2026

Janet

This was a truly beautiful stay from check-in to check-out.
We arrived just after 6 a.m., and the receptionist, Tahura, was incredibly helpful and managed to get us a room within a very reasonable time which we really appreciated after a long journey. The room was exceptional: spacious, comfortable, and with stunning city views.
We dined at the international restaurant and the food was excellent. The service was outstanding, especially from Faquel (or was he Fariquel?) and Sumon, who went above and beyond to make us feel welcome and well cared for.
Although this is clearly a very busy hotel, everything was impeccably maintained , the pools were clean, the grounds were well kept, and everything was just beautiful.
Special mention also to the two African gentlemen (from Uganda and Cameroon) at the Waterpark station in the hotel lobby; they were friendly, professional, and very knowledgeable.
Overall, an outstanding experience. 10/10 - highly recommended.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Kirsy

5 stars hotel

10/10

Exceptional

04 Jan 2026

joanne

3rd vacation at the Grand Hyatt and it didn’t disappoint.. amazing staff & service , facilities and food .. Club level lounge was wonderful and the hotel now has the bonus of its own on site Water Park.

Leisure Partner

6/10

Pleasant

02 Jan 2026

Andrew William

Our room and housekeeping were excellent.
The restaurant staff were lovely- particularly Lissa, Mohit, Ajmal, Kumar & Faiz who looked after us well all week and gave us a lovely send off for our last meal. The Christmas Day spread and activities there were amazing, although not cheap.
The waterpark was brilliant and we made full use of it - not sure we would have visited so frequently had it not been included in our package.
The only downside to the hotel, for us with a 7 year old, was a lack of activity in the evenings and no obvious lounge/relaxing space inside or outside in the evening. The outside bar area closed relatively early and the one time we wanted a drink there, we left because no-one came to take our order.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2026

Ho Laam

Staff are very friendly and helpful. Complementary unlimited access to the waterpark included in room charge makes it a very good deal. My 6 and 10 yo boys loved the waterpark very much.

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

James D

Nice hotel for work or family stays

Business

8/10

Excellent

28 Oct 2025

Melissa Giwa

The hotel was grand, lovely, and very clean. The rooms were a good size and spotless. We had a rollaway bed for our 10-year-old, which was comfortable and convenient.

Breakfast offered a great variety of options, with plenty to choose from.

We would definitely recommend the Rolly Polly Kids Club — our boys really enjoyed it!

The only downside was the pool area, which felt quite packed. The sunbeds were too close together, and there wasn’t a clear path to reach the pool.

Overall, it was a very comfortable and pleasant stay.

Leisure Family

10/10

Exceptional

23 Oct 2025

Wasi

Great job

Business Self

4/10

Poor

22 Oct 2025

SERGEY

Nothing grand about this Hyatt. It’s a mix of a cheap mall and super busy loud family resort with no sound proofing. Don’t waste your money here, much better hotel and food options nearby.

Business Self

10/10

Exceptional

19 Oct 2025

Ala

Excellent

10/10

Exceptional

13 Oct 2025

Mohammed

The hotel was great and enjoyed for my kids. Recommended for family.

Leisure Family_with_children

10/10

Exceptional

11 Oct 2025

Ala

Excellent hotel. Real 5 stars

10/10

Exceptional

26 Sep 2025

Pia

We had a great stay

Friends_and_family Friends

10/10

Exceptional

09 Sep 2025

Adebayo

Very clean. All the staff are good people

Leisure Family_with_children

2/10

Poor

01 Sep 2025

RICHARD

The issue was not with the hotel but with expedia who charge me a fee for one nights cancellation and claimed the hotel charged it which was not true.

Business Self

8/10

Excellent

19 Aug 2025

Raj

Friendly and courteous staff

8/10

Excellent

17 Aug 2025

Premananda

Average experience.

This property gave me a really bad taste as their key to enter the room didn’t work for almost 45 minutes of my check in and they made me go up and down for multiple times while having my family standing in the hallway. Didn’t feel like a great hotel as I was expecting.

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Peter

Good

10/10

Exceptional

26 Jul 2025

Ahmad

Excellent

10/10

Exceptional

03 Jul 2025

Kesia

Great

8/10

Excellent

02 Jul 2025

Kesia

very good

Business Partner

2/10

Poor

20 Jun 2025

Chattar

Great hotel but the most HORRIBLE STAFF. Charged ridiculous moneys on my card and wasted a lot of our time. Never been to a grand Hyatt this corrupt

Friends_and_family Family

10/10

Exceptional

06 Jun 2025

Luis

Breakfast, concierge cleaning

Business_and_leisure Friends

10/10

Exceptional

16 May 2025

Mossamod

Second time coming back here, the service at the hotel is always great. We never have any issues at grand Hyatt. We tried once a different hotel and we said there’s no comfort and service like the way you get it here. Also the waterpark that will be opening soon looks amazing already so cannot wait to come back when that is done! Even when we were checking out the hotel was really busy at the lobby due to a conference happening but no staff missed greeting and giving their best service to us and going out their to approach us to say bye which was nice. Hotel is always clean and has great facilities.

Leisure Family_with_children

10/10

Exceptional

15 May 2025

Husna

Awesome place

Amazing room all the amenities awesome pool sauna plenty of surprises within.

Friends_and_family Family

10/10

Exceptional

13 May 2025

Dana

An absolutely beautiful property. Everything we needed was on site.

Business_and_leisure Family

10/10

Exceptional

10 May 2025

Samad

Amazing getaway hotel

It was a great getaway hotel and features top of the line luxury for a 5 star resort.
Amazing stay

Partner

10/10

Exceptional

30 Apr 2025

John Aref

10/10

Exceptional

29 Apr 2025

Elisha

It was wonderful experience

Leisure Family

10/10

Exceptional

27 Apr 2025

Sangita

Beautiful and serene property

6/10

Pleasant

25 Apr 2025

Anesha

The hotel is beautiful and the staff was very nice and pleasant. The restaurant Panini was awful. The service was bad and the people were very rude. Food was not great at all. Remove Panini restaurant and all else was great.

Leisure Friends

10/10

Exceptional

24 Apr 2025

Patrick

Family leisure holiday

I cant find a bad word to say about this hotel.its excellent location near to the airport offered easy access to all of dubai, with taxis available to and from the hotel day and night.the hotel itself, with its stunning interior, offered an excellent range of restaurant's which easily met our half board needs with flexible meal times.A lovely swimming pool with plenty of sunbeds and very safe for our 10 year old son, i also have to give a big shout out to every member of staff who were so friendly and professional with some taking time to stop for a casual social conversation taking a genuine interest in the welfare of their guests.would recommended this hotel 100% and hope to stay again soon

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Shahrouz

all good

10/10

Exceptional

12 Apr 2025

Mohammad

Excellent staff , clean and good size rooms , fantastic facilities both indoor and outdoor .
Thank you so much to the staff to make our stay more enjoyable.

Business_and_leisure Partner

6/10

Pleasant

09 Apr 2025

Amadou

Everything is fine except that we did not appreciate the fact that the so call self bar in the rooms where the stuffed drinks with no explanation and leading the customer to beleive it was a perks from the hotel,when ready to check out you get hit with a large bill .It was so deceiving .

Business_and_leisure Partner

8/10

Excellent

02 Apr 2025

Rana

The big drawback was that the indoor pool closed early for children and the outdoor pool closed too early for everyone, plus the waterpark was still not open. The front desk was not well organized and it is not clear which customer is next to be helped.

Leisure Family

10/10

Exceptional

29 Mar 2025

Sissy

We had a great experience!

Leisure Family_with_children

10/10

Exceptional

22 Mar 2025

AYO OLUWA OLUWASEYI

I had a really nice and spacious room and the bed was quite comfortable. The staff were very approachable and helpful each time I approached them.
The restaurant staff did everything they could to ensure all guests had a good experience at every meal.
They went over and beyond, asking each time they came to my table if everything was ok and if they could get me anything. The amenities available were good. The property is lovely, nice and clean. It was quite some distance from the main areas in Dubai though, however taxis were available at your request which made it easier to get around. I had a really good time.

Leisure Self

10/10

Exceptional

20 Mar 2025

Dennis Poblete

It was close to most points of interest. Hotel is clean, staff friendly & room is spacious, clean & furniture & appliance all worked.

Leisure Friends

8/10

Excellent

17 Mar 2025

Teni

I had a good experience overall. The staff at this hotel were incredibly friendly, accommodating, and provided excellent service, making my stay enjoyable. The hotel felt safe, and its proximity to the airport was a plus. However, it’s quite far from major tourist attractions, so if you’re looking to be closer to places like the Burj Khalifa or beach clubs, this might not be the best location. The food at the restaurants onsite were decent, but nothing extraordinary. Overall, a solid choice for airport convenience and great service.

Leisure

10/10

Exceptional

17 Mar 2025

Harjinder Singh

Excellent service overall

10/10

Exceptional

12 Mar 2025

Jacob

Excellent

Business_and_leisure Self

2/10

Poor

26 Feb 2025

Vickram

Property itself was ok but staff were not very helpful after my circumstances changed and I needed to check out a day early. They would not refund last days booking and were quite rude about it.

Leisure Family_with_children

6/10

Pleasant

12 Feb 2025

Verified traveler

Hotel requires a renovation

Check-in took a while, room is very far and facing an unattractive view, breakfast hall was full so I was diverted to an old uncomfortable dining room with less selection, overall hotel requires a renovation.

Business

10/10

Exceptional

12 Feb 2025

Verified traveler

Enjoyed our stay!

Great hotel with everything you need and then some plus wonderful service. Would recommend!

Business

8/10

Excellent

06 Feb 2025

All good

10/10

Exceptional

18 Jan 2025

Melanie

Fourth visit to this hotel, it’s fantastic. The hotel and rooms are fabulous, spotlessly clean. However it’s the staff that really make this hotel special, especially at the market place.

10/10

Exceptional

16 Jan 2025

Massimo

Beautiful but not gluten free friendly

Beautiful. Breakfast amazing with gluten free option available. The restaurant ok nothing amazing and a very poor selection for gluten free

Business

10/10

Exceptional

15 Jan 2025

David

This is the Grand of all the Grand Hyatts. Top notch. World class

Leisure Family

10/10

Exceptional

05 Jan 2025

YOSBEL

For new years, they charged us 400 us dollara per person because they do a party there for all guest. Party was really good, but I wasn't agreed with it, cause I was planning in going to the califa to see the fireworks from there, other than that, hotel was super, i do recommend, but if u spending new yrs there, just be prepared to pay for the party!

Leisure Family_with_children

6/10

Pleasant

04 Jan 2025

Takeshi

The room was clean enough but some amenity was missing ( I guess the former guest used and not refilled ).
The person in a check-in counter was not accommodating at all.

10/10

Exceptional

13 Dec 2024

Asif

Great service

Leisure Family

10/10

Exceptional

12 Dec 2024

Nicole

Luxury beautiful hotel with great affordable restaurants within the property.

Leisure Partner

10/10

Exceptional

06 Dec 2024

Sattar

Great

Business_and_leisure Family_with_children

8/10

Excellent

18 Nov 2024

David

Good but its size causes issues

The hotel is large but has nice small touches like face cloths at pool and glasses cleaning. The room is large and bathroom well appointed. There are a few irritations though with large comes a crowded pool area, ubers that arrive at the wrong part of the hotel, too few towels in bathroom and a very busy reception area. Breakfast is also busy and slow - all feels non relaxing. hyatt regency nearby fairs better on many of these aspects for a business traveller.

Business

10/10

Exceptional

04 Nov 2024

Katy

Staff are amazing - so kind, helpful and service was next level. Jana & team at breakfast made our stay special

10/10

Exceptional

30 Oct 2024

Emma

The staff and service were fantastic. The beautiful atrium garden was wonderful. The room was spacious and lovely with amazing amenities.

Business Self

10/10

Exceptional

29 Sep 2024

Verified traveler

Very big rooms, great spa and pool.. theybare building water slides so should get even better

Business

2/10

Poor

26 Sep 2024

Fazlay

Very bad

8/10

Excellent

23 Sep 2024

Mark

Loverly staff make this hotel & nice surprise to be upgraded at check in.
Shame Club undergoing renovation's & the usual evening drinks/ canapés now in their busy Market Restaurant.

10/10

Exceptional

26 Aug 2024

Sajid

This is a fantastic hotel and I highly recommend this for couples and families. They are currently erecting a water park/slide area for the kids to add to the fun of the already exciting kids pools. There are lots of restaurant options at the property and shopping malls are very close by.

One of my best stays ever!!!!

Leisure Family_with_children

10/10

Exceptional

25 Aug 2024

Dermot

Excellent breakfast staff and food!

Good: staff - Arun, Ajas, Sainol, Kajol, Lanie were brilliant at breakfast!
Buffet breakfast for an Aussie is expensive but worth it!

Bad: construction going on and fridge in room not cold, you couldn’t leave dairy in it in our opinion.

Friends_and_family Family

10/10

Exceptional

17 Aug 2024

Homayun

I loved the place. The food was good but a bit expensive. Staff were so accommodating and polite. They made is feel good, they were always smiling. The price was great, you teally get your money’s worth and more

Business_and_leisure

10/10

Exceptional

11 Aug 2024

Mohamed

Great

10/10

Exceptional

29 Jul 2024

Gregory

Big resort / conference hotel

Very convenient for DXB airport. Big hotel, great facilities, large rooms. Only gripe was AC didn’t go below 23 degrees and I was left feeling hot at night.

Business

10/10

Exceptional

18 Jul 2024

Surinder

Good service

10/10

Exceptional

09 Jul 2024

Hayder

Great hotel. Still waiting for the new pool facility to open so the kids can have more fun. Staff is great and they listen to your comments. Special thanks to Jackie, the lobby ambassador and to Dana the assistant manager.

Leisure Family

10/10

Exceptional

07 Jul 2024

Michael

Nice hotel

Business_and_leisure Family

2/10

Poor

22 Jun 2024

mubarak

No Maintenance

Family

4/10

Poor

04 Jun 2024

Sukhdev Singh

There were insects in our bed who bite my wife’s legs and face

Leisure Partner

10/10

Exceptional

31 May 2024

Willie

Everything was amazing and very accommodating

Leisure Partner

10/10

Exceptional

27 May 2024

Behroz

Great front disk service

Leisure Family_with_children

10/10

Exceptional

22 May 2024

Bruce

This was the most extraordinarily kind, helpful and professional staff I have ever had the honor to experience. My hat off to them and the management that has created such an oasis in the travel world

Business

10/10

Exceptional

19 May 2024

steven

Great place,near airport.

Leisure Family

10/10

Exceptional

14 May 2024

Latifah

Beautiful !

Leisure Family

10/10

Exceptional

24 Apr 2024

Donna

Lovely hotel, location for us was ideal and the staff were brilliant especially with the kids.

Leisure Family_with_children

8/10

Excellent

23 Apr 2024

Mischa

Rooms large and clean

Leisure Family

10/10

Exceptional

15 Apr 2024

Mahesh

Overall, the Grand Hyatt Dubai provided a distinguished and memorable experience, marked by its dedicated staff, excellent cuisine, and luxurious accommodations. It comes highly recommended for those seeking a touch of luxury and a team that prioritizes guest satisfaction. The collective efforts of the breakfast and room service teams reflect the hotel’s commitment to excellence in hospitality.

8/10

Excellent

11 Apr 2024

Hayder

Very nice and perfect for families

Family

10/10

Exceptional

10 Apr 2024

Rashidah

My experience with the Hyatt Dubai was amazing. The property was clean, the staff was friendly and courteous, and my room was comfortable. The outdoor pool was amazing and they had a 24 hour adult pool inside. I would definitely recommend this property.

Business_and_leisure Family_with_children

10/10

Exceptional

01 Apr 2024

Saurabh

Above & Beyond Hospitality

During our recent stay at the Grand Hyatt, we were treated to an unparalleled level of hospitality, thanks to their outstanding hospitality manager. From the moment we arrived, it was evident that our comfort and satisfaction were their top priorities.

The hospitality manager, Sugumar, went above and beyond to ensure that every aspect of our stay was exceptional. They took the time to personally welcome us, inquire about our preferences, and address any concerns we had.

Throughout our stay, the hospitality manager consistently checked in to ensure that we were enjoying our time at the hotel. Whether it was providing recommendations for local attractions or arranging special amenities in our room, their attention to detail was truly impressive.

What stood out the most was their genuine warmth and dedication to ensuring that we had a memorable experience. Their passion for hospitality was evident in every interaction, making us feel valued and appreciated as guests.

In addition to the impeccable service provided by the hospitality manager, the hotel itself was exquisite. The rooms were spacious and well-appointed, the facilities were top-notch, and the dining options were superb.

Overall, our stay at the Grand Hyatt exceeded all expectations, thanks in large part to the exceptional service provided by their hospitality manager(Sugumar) & staff. We would highly recommend this hotel to anyone looking for a luxurious and memorable experience.

Friends_and_family Family

10/10

Exceptional

01 Apr 2024

Kevin

Great hotel to chill out in Dubai by the pool. A little away from everything but handy for the metro or just use Uber.

Leisure Partner

8/10

Excellent

17 Mar 2024

Vishnu

Nice room, the pool was being refurbished but they gave us free dinner to compensate but should have told us before that this was going on. Otherwise was a wry nice experience and great food

Leisure Family_with_children

10/10

Exceptional

13 Mar 2024

Hussam

Nice huge Property. Amazing staff.
Very wide range of breakfast options.

Leisure Family

10/10

Exceptional

06 Mar 2024

Tony

Everything of easy access

Business Self

10/10

Exceptional

01 Mar 2024

CAMIL

everything is great

Leisure

6/10

Pleasant

23 Feb 2024

ElijahandMelanie

The facility is beautiful! Unfortunately though it was very noisy in the room above me both nights I stayed. I was unable to sleep well because of the noise. I was also disappointed that my room was not serviced during the day while I was out. They came by at 8:40pm to clean my room but that didn’t suit me as I was already back in my room at that time. Overall I was disappointed by my stay there. It’s a beautiful place but I would not return.

Business_and_leisure Self

10/10

Exceptional

19 Jan 2024

Aman

The staff in general is too slow to respond to anything .. you call and ask for anything they come in 20 mins that too after repeated phone calls.
Also the housekeeping staff even if u r asleep keeps ringing the bell and there is no do not disturb card in the room

Friends_and_family Friends

10/10

Exceptional

05 Nov 2023

Gavin

Friendly

The hotel staff were very helpful and friendly. From arrival to breakfast to concierge

Friends_and_family Family