Gallery Room

6/10

Pleasant

24 Apr 2026

Josephine

The area was very,very noisy until after midnight. The hotel refused to turn on the air conditioner so the room was stuffy. The bed was extremely firm as was the pillow. The breakfast was very good and location was excellent.

Friends_and_family Friends

8/10

Excellent

24 Mar 2026

Shirley

Excellent Location

Friends_and_family Family

4/10

Poor

20 Jun 2025

John

Customer is Always Wrong at this Hotel

I was part of a group of 4 male friends staying over in Verona for one evening. We booked 2 x Twins but when we checked in, we had been given 2 x Doubles instead which was unacceptable. On returning to reception & showing the receptionist my booking stating 2 x twin rooms, she insisted it was an Expedia problem & I was told there was nothing they could do as the cleaning staff had finished at 2PM!! She didn't even try to solve the problem. After 5-10 mins of arguing & telling her that I would cancel the bookings, she finally got on phone to a manager. It was agreed that the beds would be changed but not until after 8PM in the evening. I was hoping that was the end of the matter but upon returning late from evening meal. I was dismayed that the rooms hadn't been changed to twins. There were just 2 x single duvet covers (& no duvets). I complained again at reception and was told there was nothing they could do & I should complain to Expedia. In disgust, we went back to rooms & managed to re-arrange the furniture & separate the beds/mattresses somewhat. However, we ended up sleeping on loose sheets & empty single duvet covers - most uncomfortable.
The whole point of customer service is to try and solve customer problems and not just repeatedly argue it's not their fault. The two rooms cost €400+ and it's the worst customer experience I have ever had.
The one redeeming point was the morning receptionist who basically apologised for the whole sorry affair, but the damage was done

Friends_and_family Friends

10/10

Exceptional

21 May 2025

M P

Ideal place for exploring Verona

Great location for a first-time stay in Verona. A short walk from the Arena and the city’s main attractions and only a 15-minute walk to the train station - yet the hotel was quietly hidden away down a side street.
The reception staff could not have been more helpful.

Partner

10/10

Exceptional

14 Feb 2025

Tiina

Very clean and nice hotel. Walking distance to all the major attractions, shopping and restaurants

Leisure Partner

10/10

Exceptional

25 Oct 2024

VIACHASLAU

All good

10/10

Exceptional

25 Oct 2024

Adina

Very clean, great location and friendly staff. The breakfast was quite extensive with great choices. Beds were comfortable and the bathroom was large and clean. I would definitely stay again the next time I'm in Verona!

Leisure Friends

8/10

Excellent

03 Oct 2024

Susan

Close to train and old town

Leisure Partner

6/10

Pleasant

27 Jun 2024

iryna

Hotel it self is fine, in a good walkable location to everything. We did experience an attitude from a few employees and also even though on here it says the items in mini fridge are free, that’s not true. We took items thinking is it free as it is listed in the property details but at the end we had to pay for these items. Not even a water was free.

Leisure Partner

8/10

Excellent

21 Sep 2023

Verified traveler

Great facility. Clean and cute. Lovely breakfast!

Leisure Partner

10/10

Exceptional

11 Apr 2022

Chris

I accidentally booked this hotel two times over and only realised when i got there, my error. Whilst the hotel could not refund me (they would not be able to reuse the room at such short notice), they added some extras to soften the blow. Late check out, breakfast in bed and a discount from the quite wonderful Spa (which i highly recommend). Staff were friends, rooms beautiful and the complex spotless. Only a short stroll from the Arena and 15 minutes walk from the train station, i could not be happier with the location. Highly recommended.

Leisure Partner

10/10

Exceptional

06 Dec 2019

N.k

Perfect hotel, was so good and close to everything

8/10

Excellent

07 Oct 2019

Verified traveler

Great Location, clean, fresh accommodation. Very little communal sitting space in accommodation and no information on the hotel on arrival - i.e. Reception staff did not tel us anything regarding the actual Gallery Rooms - apart from where to get breakfast (Marco Pollo).

Business_and_leisure Partner

10/10

Exceptional

14 Apr 2018

Erin

Superb hotel!

Lovely room, super friendly staff. Amazing breakfast buffet

Partner

8/10

Excellent

30 May 2017

Verified traveler

Good stay

Positives: Nice hotel, very clean and brights rooms. Modern bathrooms. Full length mirror.
Negatives: Needs to be up-kept (shower head in need of replacement), very hard pillow (but comfortable mattress), rooms lack a little character, quite a noisy street at night. Tad over priced for what it is. Shame about the coffee at breakfast!
Overall a nice hotel, convenient location but considering the price & negatives probably wouldn't return.

Family

10/10

Exceptional

31 May 2016

Kimberley

Jacuzzi baths and murals of Verona

Lovely hotel, with murals of Verona and jacuzzi baths in the bathrooms. Clean and great beds, we stayed one night and wished we stayed longer. They even upgraded us to a larger room!

The only confusing thing is that it is a sister hotel to Hotel Marco Polo a few doors down, and it said on the reservation that we had to check in at Marco Polo but in reality the reception was in the Gallery Room but the breakfast was in Marco Polo. The staff were very helpful though, and the two hotely are only across the street from each other.

Partner

10/10

Exceptional

11 Apr 2016

marcus

Perfect for our stay

Perfect hotel for our stay in Verona - the location was perfect for getting access to the centre of Verona and it was great for driving to - very easy to find. The car park was great as well and for 18 euros it was cheap as chips - underground and very secure. Rooms were spotless and the hotel staff were very helpful. I would happily stay again

10/10

Exceptional

30 Mar 2016

Charlotte

perfect location

Great place to stay in perfect location for all the sites in Verona. Very friendly staff. Good parking available. Great breakfast too. Couldn't fault it for the price. Would have no hesitation in recommending it

Partner

8/10

Excellent

03 Dec 2015

Caroline

My Verona

The hotel was great perfect location, in the town.
I had asked for a twin room but got a double it didn't bother me and my mum though.
The only thing that would have made it better would have been a kettle in the room for a cup of tea/coffee, you could ask for room service but it was a bit slow.
The wifi was great however free and fast how unusual is that.
Breakfast was a good selection of continental food.
If you do stay here check out the cafe/patticerria at the end of the road on the left Pradaval, the hot chocolate, the cakes, the coffee yum yum yum.

Family

10/10

Exceptional

04 Aug 2015

michael

Brilliant customer service/Fabulous property

Firstly, at most importantly, the young lady at reception was exceptional. She was helpful, knowledgeable and even prepared to put off her lunch to wait for us to be able to access our rooms. She took the time to point out places of interest on the map and even gave advice about the train system. Verona is a gorgeous spot and the hotel was a real surprise in that it was very good value for money, cool, bright and seemed to have been newly decorated. We would definitely stay again and recommend it to any future travellers to the area.

Partner

8/10

Excellent

01 Apr 2015

Verified traveler

Good value for money

Great central location and friendly staff. Room was spacious and comfortable.

10/10

Exceptional

11 Feb 2015

Julia

Can't wait to come back!

Couldn't have asked for better! The room was perfectly clean, the beds were comfy. The Hotel Marco Polo (where you check in and where breakfast is served) is right next door, on the other side of the (very quiet) road, so it was not a hassle at all. We got a lot for such a good price. And we were in an ideal location - right next to Piazza Bra and nearby Museo di Castelvecchio, where we found the best restaurants.

Partner

8/10

Excellent

31 Dec 2014

Verified traveler

Great location, mediocre service.

Aesthetics are nicely done, great location. Breakfast serving staff were fantasic, prompt and friendly. Good selection of food.

Service from front desk was mediocre:
Despite calling to inquire about parking before we arrived, I was not told I would need to book a space, and when we arrived they had none left. We were directed to a secure public car park a few blocks away.
Not given Internet access info on arrival- we had to call twice to get it and were told it would be sent up. It never was, hence the 2nd call.
Room was non smoking but smelled lightly of cigarette smoke.
Arrived at address for hotel to check in and after ringing door, were told \"well this isn't where you check in\" and redirected to sister hotel down the street. Not a big deal but tell your gueats where to check in if its not in the hotel where one is staying.
Lastly, spa is an extra 20 euro, disappointing.

Partner

10/10

Exceptional

24 Nov 2014

Sung Phil

Great stay

Very modern inside while the outside is old Italian look. Great hotel to stay.

10/10

Exceptional

27 Oct 2014

Priscilla

convenient lcation

This was a nice hotel. A little odd in that we stayed in one building and walked about 1/2 block to get to reception desk and breakfast room. The staff was helpful and the location was convenient to the sites we wished to see. The street was a side street and pretty quiet. Good restaurants near by.

Family

6/10

Pleasant

06 Oct 2014

Natalie

Expectations unmet

When we arrived at 6 St Antot our first encounter with staff at the hotel was a rude man who told us we had to walk down the road to number 21 to check in, once we had checked in we had to return to number 6 the rude man didn't welcome or greet us, he offered no assistance, to two women travelling alone, with our bags or an explanation of how to get up to our room! The room itself was FINE, nothing like I had expected from the pictures so I was quite disappointed, there was also a large ball of hair in the corner of the room where I'm assuming the previous guest had blow dried her hair - YUK! It was basic, nothing spectacular but the remainder of the staff were friendly and sweet and the location was nice - that's about all I can say, it was just bland!

Family

8/10

Excellent

02 Oct 2014

Gary R

Good price , Good hotel

Nice hotel that looks to be recently renovated. Nice big shower and comfortable bed. A/C blew cold and the employees were always very helpful with directions, booking train tickets, printing documents and assistance with laundry services.

10/10

Exceptional

09 Sep 2014

Mary & Phil

Perfecto Oasis in Verona !

A bit tricky to find but the GPS got us there. We stayed in the gallery above the spa shop. Very clean and quiet. Great smells! Room was smaller as is typical in Europe but very clean efficient and king sized bed!! Great bathroom. Located in a small cross street a few blocks off the Piazza Bra which made it very convenient to get around. Very ample breakfast buffet. Staff was very efficient and accomodating. Breakfast room was a bit small so guests had to be patient when arriving at same time. Garage parking underground! All in all a wonderful stop! Would definitely return next time we're in Verona! Che Bella!

4/10

Poor

06 Sep 2014

Peter

Potentially a nice hotel but in wind down mode

No reception, no signs where to go, breakfast at another hotel, staff very indifferent. It just seemed liked they were ready to go on holidays, started to shut up shop but still charged a very high room rate for what you got compared to other hotels in Italy.
Not good value. We wont stay here again

10/10

Exceptional

28 Aug 2014

Duncan

Lovely bright room

Handy location between city centre and train station. The room had good air conditioning and a huge bathroom with a great shower. Staff were friendly and spoke good English. Would recommend and gladly stay again. Also the pizzeria on the same street was cheap, tasty and useful if the day's sightseeing has tired you out.

6/10

Pleasant

23 Jul 2014

Honeymooners

Modern hotel close to the centre of Verona

Check-in for the Gallery Rooms is at the Marco Polo hotel as other reviewers have mentioned, so we knew what to expect. However on check-in the receptionist told us we were being taken to our hotel, only to be taken to another, Hotel Mastino. After realising our room looked nothing like the photos online (and we were given 2 single beds when we had booked a double), we spoke to this hotel's receptionist, who told us that the Gallery Rooms had been overbooked and so they had put us in this hotel instead! We were furious and upset that the receptionist at the Marco Polo hotel had tried to trick us, and that despite us checking in early, there was apparently nothing they could do, so we had no choice but to spend our first honeymooon night in a hotel we had not booked! By the 2nd day, they \"found\" a room available, but of course it was an inconvenience to pack up and move again, however we wanted to stay in the hotel we had chosen! When we eventually got there, it was wonderful - the room was clean and spacious, and it was less than a 5 minute walk to the arena, the shops and the main restaurants.

6/10

Pleasant

22 Jul 2014

Verified traveler

Good Rooms, poor service

The internet service was terrible
They work with a password for each device if You confuse codes with devices You Loose access
You have to log in everytime You use the device

4/10

Poor

09 Jul 2014

Verified traveler

The pictures and description look/sound better than the actual place was. The staff was not very attentive and seemed overwhelmed with basic questions. It seems very overpriced compared to many other places we stayed while on vacation.

Partner

10/10

Exceptional

23 Jun 2014

Pippa

Good hotel in central location

I stayed in a twin room for two nights whilst on a city break to verona. Good location, nice decor and excellent bathroom.
Friendly staff based at a sister hotel a few metres down the road,
Recommended.

10/10

Exceptional

20 Jun 2014

John

Excellent room

This is a few seconds walk from the main hotel: Marco Polo.

8/10

Excellent

14 Jun 2014

Verified traveler

hotel location is ok, still need 10 min walk to the city centre. The room is quite small but was very clean indeed.

Family

10/10

Exceptional

15 May 2014

Verified traveler

Very confusing to find but great front desk folks

So, we went to the address listed but it was for a Hotel Marco Polo (which is evidently related) and our hotel was really up the street and wasn't marked as Gallery Room at all. That being said, it was a lovely room and a fabulous bathroom. Had to pay for wi-fi. Front desk girl was fantastic and had great restaurant recommendations. The location is a not-very-long walk from the train station off a main street (quiet).

Partner

10/10

Exceptional

20 Apr 2014

Verified traveler

We had a wonderful stay at this hotel. Perfect location to the train station, center, shopping and the tour bus. The staff was helpful, room light and clean. Also their breakfast was very good

10/10

Exceptional

13 Feb 2014

Troy

Beautiful modern room!

Beautiful clean room, huge bathroom with spa towels. Free room service for breakfast. Located above a new health spa. Quiet location only minutes from Verona's coliseum. Not far from train station.

10/10

Exceptional

28 Jan 2014

Erik

Gallery Room in Verona

It was great

10/10

Exceptional

18 Dec 2013

Wendy

Excellent hotel :)

Our stay at the Gallery room was lovely, the hotel itself was beautiful !
Close to the centre of Verona, the staff were very helpful. I would definitely recommend this hotel to friends and would stay here again.
We had a hire car, they provide secure lock up garage for your vehicle at a cost of course.
I can not fault this hotel at all :)

Partner

10/10

Exceptional

24 Oct 2025

Thais

Quarto limpo, chuveiro bom, cama confortável, café da manhã excelente e localização excepcional!

Partner

10/10

Exceptional

02 Jun 2025

Stefan

Top Lage

Leisure Family_with_children

10/10

Exceptional

13 Mar 2025

Augusto

Boa localização, limpo e com um bom café da manhã

Localização excelente, próximo à arena de Verona. Muito limpo e organizado. Não possui estacionamento, mas dá pra deixa o carro em um estacionamento próximo. Nosso chuveiro estava com problemas, mas o restante foi tudo perfeito.

Partner

8/10

Excellent

07 Mar 2025

ANA PAULA

MUITO BOM

EXCELENTE HOTEL EM TODOS OS QUESITOS, EXCETO CALEFAÇÃO MUITO QUENTE IMPOSSIBILITADO DE REGULAR

Friends_and_family Friends

10/10

Exceptional

13 Feb 2025

Verified traveler

Hôtel charmant

Hôtel charmant, chambre très jolies, lit confortable, grande salle de bain
La table est peut être un peu petite pour poser les affaires
Déjeuner varié et délicieux
Personnel d'accueil pas toujours chaleureux, mais c'est le seul point négatif

Partner

10/10

Exceptional

25 Aug 2024

Massimo

Piacevole soggiorno

Posto molto bello, ristrutturato da poco, pulito e ordinato. Camera molto carina, ben tenuta. Il bagno eccellente. Posso solo dire che ci sono prese per ricaricare il telefono non propio in vista e nascoste, il bagno non ha porta asciugamani. Ma sono solo le due cose che ho notato. Colazione ben assortita sia dolce che salato con qualità dei prodotti. Tornerei di sicuro

Partner

8/10

Excellent

30 May 2024

Carina

Bra läge

Helt ok förutom att rummet doftade alltför starkt.

Friends_and_family Friends

4/10

Poor

05 Feb 2024

Alex

一次性漱口塑料杯，房间也说不上清洁，不过整个维罗纳都蛮脏，遍地烟头和垃圾。酒店除了地理位置好以外，没啥可取之处了～早餐也属于大众水平！

Partner

10/10

Exceptional

08 Jun 2022

Edina

Közel a központhoz

Nagyon közel a központhoz, tiszta, rendezett szálloda. Az utca csendes. A klíma azonban hangos a szobában.
A szemèlyzet kedves, segítőkèsz.
A szoba tágas, a fürdő is. Összességében igazán meg voltunk elégedve a hellyel

Partner

8/10

Excellent

23 Oct 2021

Karin Sköld

Nära ventrum

Bra hotell nära Bratorget

Partner

8/10

Excellent

04 Aug 2021

Verified traveler

Très agréable sejour, charmant hotel de Vérone

Nous avons passé un très agréable séjour.
Le personnel est tres à l'écoute et délicat.
Nous avons juste eu du mal a trouver la réception, étant donné qu'elle n'était pas au même endroit que l'hôtel.

Partner

6/10

Pleasant

26 Sep 2020

Christian

Die Zimmer waren OK und sauber. Leider

Friends_and_family Friends

6/10

Pleasant

03 Feb 2020

Verified traveler

Struttura molto pulita ed organizzata. Unica pecca nei bagni un po’ di muffa (547) e in una stanza (541) in corrispondenza della vasca da bagno (lato camera da letto) il pavimento con lo zoccoletto era tutto rovinato.

Leisure Friends

8/10

Excellent

01 Feb 2020

Paola

Esperienza assolutamente positiva: camera nuova e spaziosa, con ampio bagno, tutto pulito e confortevole. L'hotel si trova in centro, in una via tranquilla, a due passi da tutti i luoghi di interesse. Molto piacevole e ben funzionante la SPA, anche se a pagamento. Buona la colazione, dolce e

Business

10/10

Exceptional

12 Jan 2020

Verified traveler

Hotel muy bien ubicado, personal amable, habitaciones muy bonitas sin duda regreso.

Leisure Family

8/10

Excellent

24 Nov 2019

Verified traveler

Es war alles super in Ordnung, bis auf die Nacht, in der es sehr hell in den Zimmern ist, da die Verdunklung nicht funktioniert. Leider hört man durch die Zimmer auch alles durch.

Friends_and_family Family

8/10

Excellent

01 Sep 2019

Beate

Flott!

Supert renhold. Stort rom, god seng, spinkle sittestoler
Serviceinnstilt personale
Flott beliggenhet - nært sentrum
Rolig strøk

Partner

8/10

Excellent

04 Jan 2019

Verified traveler

Bel hotel, è la seconda volta che torniamo ci siamo trovati bene di nuovo.
Bella camera e bagno ampio tutto ben pulito.
Disponibile parcheggio sotterraneo a pagamento.
Lo consiglierei perché si trova in una zona centrale 😊

10/10

Exceptional

25 Nov 2018

Alberto

Perfetto.trovato pulizia..oersonale cordiale inoltre e in centro a Verona.

8/10

Excellent

24 Jan 2018

AnnaP

Weekend a Verona

Personale sempre gentile e disponibile.
Camera accogliente e ben pulita, con tutti i comfort.
Posizione strategica a pochi passi dall'Arena di Verona.
Parcheggio a pagamento 18 € a notte ma ne è valsa la perché molto sicuro e nei dintorni sarebbe costato molto di più.
Ci è stata portata la colazione in camera senza costi aggiuntivi.
L'unica piccola pecca è l'addebito se prendevi qualcosa dal minibar.
Nel complesso siamo stati molto soddisfatti, è tutto organizzato molto bene, alla prossima!

8/10

Excellent

08 Nov 2017

Marcello

gallery room

direi tutto sommato bene

10/10

Exceptional

30 Sep 2017

Thamiris

Bom hotel

Esperava mais pelo preço. Mas é um bom hotel.

Partner

8/10

Excellent

16 Sep 2017

Thiara

Muito bom, voltaria a me hospedar sem dúvidas.

Boa localização,mt confortável, instalações novas, bom atendimento, porém tem um preço um tanto quanto acima do que realmente é.

Partner

8/10

Excellent

23 Aug 2017

Eric

Court séjour de vacances.
Hôtel parfait. Il faut juste savoir que le petit déjeuner se prend dans l'hôtel en face, ce qui n'est pas très gênant.

Partner

10/10

Exceptional

23 Aug 2017

JL

Accueil efficace. Chambre spacieuse et propre. Décoration appréciée. Petit déjeuner agréable

Family

10/10

Exceptional

22 Aug 2017

Elena

Hotel in centro a Verona

Anche se siamo stati solo una notte, il soggiorno è stato fantastico. L'arredamento e le rifiniture sono nuove, la camera economy è spaziosa, il personale molto gentile e professionale. La colazione è disponibile presso l'Hotel principale, quindi bisogna uscire in strada e attraversare pochi metri, però è anche possibile farsela recapitare in camera senza costi aggiuntivi.

Partner

6/10

Pleasant

07 Jul 2017

정원

갤러리 룸호텔이라고하면 찾을수없는..호텔

우선 골목에서 호텔찾기가 너무어려운데 큰사인보드 하나없었고 심지어 다른호텔에서 운영하는 갤러리호텔이어서..그동네는 골목에 차를 세울수도 없었고 한참을 빙빙돌다가 다른호텔가서 물어봄..그런데 걱정까지 바라지도않지만 친절하지도 않아서 실망함..주차장도 있다고 표시되어 있었지만 막상도착하니 다 찼다며 멀리있는 공영주차장에 대놓고 오라그래서 남편은 계속 왔다갔다하고 주차비는 따로 내고..이럴줄알았음 첨부터 역사지구안에 스테이 할 걸 그랬다고 100번후회한 호텔

Family

8/10

Excellent

28 May 2017

Verified traveler

Gute Lage aber überteuert

Preis/Leistung war nicht angemessen.
Spa Bereich konnte nur mit Aufpreis genutzt werden.
Zimmer sauber, Betten konfortabel, aber zu teuer.
Das Frühstück musste im Keller eingenommen werden- ein kleiner ungemütlicher Raum. Das Buffet schon ziemlich ausgeschlachtet um 9.00Uhr

Partner

6/10

Pleasant

20 Jan 2017

Verified traveler

Sympa

Family

10/10

Exceptional

31 Dec 2016

hector

Limpio y comodo

Todo muy padre

Partner

6/10

Pleasant

03 Nov 2016

Josefina

Nice room and spa

Nice room, but I was dissapointed that the spa was not included in the room price, which costed us an extra 20eur/person. Spa was nice though. Breakfast ok but simple.

Partner

8/10

Excellent

23 Aug 2016

Verified traveler

Gepflegtes Stadthotel in günstiger Lage

Gute Lage zur Arena

Partner

10/10

Exceptional

27 Jul 2016

Verified traveler