Name: Puffin Inn
Address: 4400 Spenard Rd, Anchorage, 99517, US

10/10

Exceptional

06 Aug 2026

Dawn A

N/A

4/10

Poor

06 Aug 2026

Louis

Room was not very clean. Breakfast was lacking.

6/10

Pleasant

06 Aug 2026

Tammie

Older hotel- can use updating. Beds were very uncomfortable. Good breakfast. Easy access- close to airport and downtown. Free airport shuttle.

4/10

Poor

06 Aug 2026

Kimberly

Room was dirty when I go there. Bed was unmade and shower was dirty.

10/10

Exceptional

06 Aug 2026

LeeAnn

Ac was out.

8/10

Excellent

06 Aug 2026

chaim

Great breakfast, limited laundry room. Few machines and they were out of detergent. Staff was very helpful.

6/10

Pleasant

05 Aug 2026

lawrence

First of all, the staff was excellent & let us pay extra to have the room for the afternoon of checkout due to our late evening flight home. But, the room we had was short on basic amenities. There was no closet & the bathroom sink was in the living area between the tv and the bed outside the bathroom door. We had to leave the lobby and walk across the parking lot to our room in the rain. It is very close to the airport & the shuttle driver was wonderful, but I don’t think we would stay there again.

6/10

Pleasant

05 Aug 2026

Collette

Shuttle was excellent. Breakfast adequate. Rooms were nice size but a bit noisy. Proximity to airport good.

10/10

Exceptional

05 Aug 2026

Stephanie

We really enjoyed our stay at the Puffin Inn. It was great for our family and in addition to a central location, had wonderful staff and all the amenities we needed. The breakfast was very nice and we appreciated the airport shuttle and workout room. We also loved the special touches with the puffin motif.

Thank you for such a nice experience.

6/10

Pleasant

04 Aug 2026

Matthew

I was sent to a distant room and no one offered the help of a cart (or a person) despite me not having roller bags. There’s an elevator but I still had to do some small flights of stairs.
The breakfast is mediocre. Dry stuff like bread and cereal, no hot food except you can make your own instant oatmeal. No fresh fruit, which seems like something they could easily do. They had boiled eggs and yogurt cartons.
Nice that they have 24 hr airport shuttle service.
People were polite and nice.

8/10

Excellent

04 Aug 2026

scott

Least expensive place to stay before our cruise, bit run down but all we needed was a bed and a shower

6/10

Pleasant

03 Aug 2026

Edward

Room was ok. Small room. Bed was pretty soft. Hot water was difficult to find and regulate. Breakfast was adequate.

4/10

Poor

03 Aug 2026

Gregory

The room was small and VERY run down. Maybe the worst motel/hotel room I've ever been in! Window wouldn't latch shut and crank was broken. Breakfast was very limited and standing room only after 7:00. Coffee, toast, bagels only. Would not recommend. Keep looking

6/10

Pleasant

03 Aug 2026

Gina

juice machine wasn't working. A lot of pastry options for breakfast which is not good for gluten free eating.

8/10

Excellent

03 Aug 2026

Kenneth

The rooms were very clean, front desk staff friendly, Breakfast is fare. Parking is good.

6/10

Pleasant

02 Aug 2026

Maureen

Strange place. When I arrived, workmen had the lobby all torn apart. (It was put back together the next morning when I left but it was strange walking into a construction area to check in.) The staff was super friendly and the room adequate. I slept OK on a very soft mattress but had to turn off the AC which was super loud. (Really didn’t need it.) I didn’t like the black bathroom fixtures and black accent decorations. Disappointing stay.

4/10

Poor

02 Aug 2026

John

Room we were given had no water. Reassigned a second room, which was like a sauna. A/C just put out air. Not cool air!!! Housekeeping didn't make up room until 4:30 in the afternoon and just made the bed. Did not replace used towel or really do any more than necessary. Twice we had to replace keys as they didn't open the door. Overall, I wouldn't recommend this place to anyone. Was extremely disappointed. Only thing they had going for them was that the hotel was just 5 minutes from airport. Would never stay here again!!!

6/10

Pleasant

02 Aug 2026

Beverly

Lobby and outside renovations were nice. Room itself was pretty disgusting. Accidentally stepped barefoot on carpet and my foot was left sticky. Someone tried our door and we felt compelled to place a chair under the doorknob. Top bedsheets were dingy, but seemed clean. Mattress cover, tho, was nasty with stains. No closet. There was a bad smell throughout the whole property, so much that it affected the taste of my a.m. bagel and coffee. Front desk clerk was very nice. The shuttle driver was great, I think his name is Wesley. He was efficient and on time. We only needed a place to go for a few hours as our plane landed in the middle of the night. Cheap in comparison to other places, but worth it? Not considering all of the above.

6/10

Pleasant

02 Aug 2026

Lynne

The place was fine for an overnight stay at the airport. The airport shuttle was a good feature. The place was way overpriced for what it offered, but I guess that is Anchorage.

8/10

Excellent

01 Aug 2026

Sandra

Good value for the price, no disappointments.

4/10

Poor

01 Aug 2026

Karen

The air was not working
The room was so hot, had a terrible nights rest

6/10

Pleasant

01 Aug 2026

Gloria

Although it was very small and old it was clean and we slept well.

6/10

Pleasant

31 Jul 2026

Michael

The original wings of the hotel are cheaper but also an older style. This is where I stayed. It was clean but nothing amazing. It is close to the airport but there are other options. There are a few restaurants that are walkable. The newer section of the hotel is nicer. The staff was also helpful. The free continental BF was sparse (baked goods, oatmeal, waffles, and hard boiled eggs). Juice machine was broken.

6/10

Pleasant

31 Jul 2026

Mary

They were painting the lobby the night we arrived and the equipment noise continued until 10.30 PM. The staff didn’t seem bothered by the inconvenience. I hope this is just a temporary setback. Breakfast was poor and the tables overcrowded. We liked the shuttle service and location near the airport.

8/10

Excellent

31 Jul 2026

Jason

This was a cost-conscious and clean staging area from Anchorage to any other destination.

A good place to spend a night.

6/10

Pleasant

31 Jul 2026

Alanna

I would never stay here again. It was okay but at first they put us in the annex building and there were people smoking crack right out front of the particular building. We had them move us, which was nice. Staff was pretty confused. The room was cleanish..

6/10

Pleasant

31 Jul 2026

Tammy

The property needs some sort of renovations for that price. It was very outdated.

8/10

Excellent

30 Jul 2026

jeffrey

Nice place and welcoming staff. Ac unit in the wall so loud. Close to airport. Breakfast was small. Waffles bagels. Boiled eggs. Toast. Coffee orang juice.

8/10

Excellent

30 Jul 2026

Debra

The Puffin Inn is a dated property, but they have done a lot to try and make it nice. The continental breakfast is excellent & the staff friendly and helpful. It is a convenient stopover when visiting Alaska.

8/10

Excellent

30 Jul 2026

Debra

The Puffin Inn is a dated property, but they have done a lot to try and make it nice. The continental breakfast is excellent & the staff friendly and helpful. It is a convenient stopover when visiting Alaska.

8/10

Excellent

30 Jul 2026

Debra

The Puffin Inn is a convenient stopover when visiting in Alaska. The building is very dated, but they have done a nice job to fix it up. They offer a very nice continental breakfast that starts at 5 AM which is nice for early risers. The staff was pleasant & helpful.

10/10

Exceptional

30 Jul 2026

Carlos

Good.for slope workers and vacations.

4/10

Poor

29 Jul 2026

Sheila

Didn't make the beds, never even picked empties out of room. Overall not helpful.

8/10

Excellent

29 Jul 2026

Shoshannah

The staff were friendly and always ready to help. My room was clean and comfy.

8/10

Excellent

28 Jul 2026

Theresa

My only issue was the ac unit was so noisy we had to turn if off and it got pretty warm during the night. Other than that we had a good stay. The room was clean, and the staff was great. The location was perfect for an early morning flight.

4/10

Poor

28 Jul 2026

Bill

I was surprised that I my room was in the older part that was much nicer than where I stayed.

10/10

Exceptional

28 Jul 2026

Ernesto

Perfecto

4/10

Poor

28 Jul 2026

Carla

Easy access to restaurants and the airport, but didn’t feel like a particularly safe area of town. The room we had was fairly musty, very small, and not in the best of condition. Door handle was wobbly and in general, it needed some loving care considering the price. Staff members were very nice.

10/10

Exceptional

28 Jul 2026

DAE KEUN

Xf

4/10

Poor

28 Jul 2026

Debra

My son’s shoes were stolen while sitting outside his room. We had an old room - bathroom was not that great. Construction in the common area. Lots of unhoused people in the area. Expensive for what we got. I would not return.

6/10

Pleasant

28 Jul 2026

heather

Breakfast was below average for a continental breakfast. The hotel was going through renovation so the rooms are well aged.

10/10

Exceptional

28 Jul 2026

Juan P

It was great experience overall

4/10

Poor

27 Jul 2026

Julie

The property is mid upgrade and in convent for guests. They have a breakfast with no coffee and only bagels or waffles. The front desk staff was rude and inconvenienced when asked about coffee. After 45 minutes of waiting for coffee we gave up and left to find breakfast. We also had items missing from our room after someone entered when we weren’t there. Staff not trustworthy and we won’t stay at puffin again.

6/10

Pleasant

27 Jul 2026

Norma L

La propiedad está limpia, pero los empleados no cumplieron expectativas. Las recepcionistas no sabían acerca de la lavandería en el hotel y nos hospedamos una semana en el hotel y pedimos la limpieza de el cuarto a mitad de nuestra estancia y no lo limpiaron. Nosotros teníamos que pedir toallas y el desayuno continental se terminaba muy pronto.

6/10

Pleasant

27 Jul 2026

Russell

Overall OK, but I didn’t realize it was like a motel with room access from the outside. That’s my fault but we would not have booked. Had 3 rooms for family. Staff was able to relocate us to another room after we requested due to cigarette smoke and dirty carpet. Breakfast was just ok. We felt safe enough but very noisy being directly on a busy street. Close enough to walk to restaurants.

2/10

Poor

27 Jul 2026

Connie L.

Never again

Friends

4/10

Poor

27 Jul 2026

Kristofer

I was checking in late. my arrival at Anchorage airport was supposed to be 11p so I called the hotel at noon that day to let them know I was coming and to not give away our room.

We were delayed an hour. We didn't get to the hotel until nearly 1am and were checking out that morning.

When checking in, the assigned room in the annex didn't have a working heater.

They reassigned us to another room. When we tried to access the room the key didn't work, we tried again with the same result. They came with us to try again only to find out why. The room was occupied. It was not a pretty sight.

When I was at breakfast, I expressed my displeasure with the process. They didn't seem to concerned about their mistake.

Wont be going back.

4/10

Poor

27 Jul 2026

Alana

Very rude housekeeping, had a late checkout housekeeping came barging in no knock nothing while me and my son still in bed,not once but twice cause he was on the phone the 2nd time🙄..apparently not his fault because front desk didnt let him in but then again normal checkout is at 11am he came barging in at 11:02, my checkout was at 12pm👎👎

8/10

Excellent

27 Jul 2026

Jeanne

Seatbelt in the hotel van didn’t work

10/10

Exceptional

26 Jul 2026

Kyle

Call ahead if you have fish to store!!! Othwr than that. Property is awesome!!!

6/10

Pleasant

26 Jul 2026

Joanna

Room was very basic. We requested more coffee which was provided but no extra cups!

6/10

Pleasant

26 Jul 2026

Raymond

The staff were helpful and the place is clean, but otherwise it’s a lower scale motel. Breakfast buffet is very limited and tables were not cleaned between guests. Drink machine was broken, but no alternatives were provided. At breakfast all utensils, plates, bowls and cups were plastic & paper with no recycling. Would only recommend if price point is your main factor.

6/10

Pleasant

26 Jul 2026

Craig

The renovation looks great. However, the main reason I stay at the Puffin is because they provide cold storage for our fishing. They did not have room so we had to look at alternatives. Also, morning complimentary breakfast was marginal….juice machine was out of order. Other than that, good stay as always

10/10

Exceptional

26 Jul 2026

ROGER

Nice place! Close to plenty of restaurants.

8/10

Excellent

26 Jul 2026

Josefa

Clean room and good breakfast! Will definitely recommend.

6/10

Pleasant

25 Jul 2026

Ray

Our first room they gave us was in the annex across the parking lot. When we opened the door to the building, it smelled horribly of mold and mildew. When we got to our room it was filthy and had not been cleaned. We trudged back across the parking lot with all of our luggage and went back to the front desk. The front desk clerks were friendly and helpful. They “upgraded” us to a room in the main building. The main bldg was newer and clean. I guess you have to upgrade to get a clean, non- smelly room.

10/10

Exceptional

25 Jul 2026

Robert

Nice place to stay!

6/10

Pleasant

25 Jul 2026

Gianina

Staff was great, place needs upgrading and a better breakfast.

8/10

Excellent

25 Jul 2026

Karen

early am coffee, great check in experience

6/10

Pleasant

25 Jul 2026

Alicia

clean room. hot shower, took a while though and was touchy. clean comfortable bed. no usb ports. very small. air-conditioning didnt work. paid too much for the room.

4/10

Poor

25 Jul 2026

BERNARD

I guess we got a room in the older wing of the hotel. It was very small and there was a musty smell that did not go away. Next morning went down for breakfast and their juice machine was broken, no OJ. I then asked where the scrambled eggs were and was told only hard boiled eggs. No eggs, no sausage no hot meal of any kind. One reason I booked was for the breakfast. I would never stay here again. they need to remodel the older rooms and serve a hot breakfast like most other hotels do.

4/10

Poor

24 Jul 2026

Iouri

The room I was staying in had direct access from outside. The floor was dirty. Housekeeping doesn't remove shoes or use booties when they clean the room. The coffee machine was broken, and it was installed so that, to fill it with water, you have to remove it from the shelf (the shelf height wasn't enough to open the coffee machine lid). To remove the coffee machine, you have to disconnect it from the receptacle because the power cord was too short. Once you removed the machine to fill it with water, it was a pain in the ass to put it back, because the receptacle is behind the shelf. So, I had to disconnect the TV set and connect the coffee machine, but everything was for nothing because the coffee machine was broken. The shower head wasn't adjustable and was aimed at my head (I am 5' 11\"). Taking into account the dirty floor, I can say I was absolutely unhappy with my shower. Never again would I stay in that hotel.

6/10

Pleasant

24 Jul 2026

Diane

Room not ready at 3 nor when we came back at 5:30
Barely anything for breakfast. Coffee,fruit and dry cereal

4/10

Poor

24 Jul 2026

Hanna

Дуже неприємне місце

4/10

Poor

24 Jul 2026

Michele

The bed was the most horrible bed I slept in. Very very soft with pockets that came up if you were lying down. The breakfast milk was left out 5-9 am. Cereals they had where the ones that got soggy quick. Only apples and the juice machine was broke with a sign. It would’ve been nice if they had went and bought gallons of juice for us.

10/10

Exceptional

24 Jul 2026

Lance

Staff was very helpful and kind. Hotel was finishing there renovation. Breakfast could be better if anything.

6/10

Pleasant

24 Jul 2026

Jenifer

So we needed rooms for 1 night near the hotel. The check-in was great and staff st the desk waa very friendly especially since it was so late. The lobby was great entry to Alaska.
Breakfast was non existent, they ran out of coffee. Rooms are clean, a little limited and overpriced.

6/10

Pleasant

23 Jul 2026

Carolyn

Paper thin walls and windows. You can hear all neighbors.

8/10

Excellent

23 Jul 2026

Zheng

The lobby was stylish and clean. Location was great, many restaurants nearby (McDonald, Subway, and a few others across the street). 5-min drive to the airport, 12 min drive to downtown.
The staff were polite and helpful.
The room was spacious but tables in the room were dusty.
I took the stairs and there was a unpleasant smell like paint so I used the elevator thereafter.

2/10

Poor

23 Jul 2026

David

Room not clean
Very noisy - like a cheap motel
Breakfast was just okay

6/10

Pleasant

23 Jul 2026

Robert

The room was okay, but the breakfast offerings was sorely lacking. The only protein was hard boiled eggs and the coffee was bad.

4/10

Poor

23 Jul 2026

RICKY

Room smelled like musty mold breakfast no coffee juice dispenser broken no meat or potatoes waffles only

8/10

Excellent

23 Jul 2026

Myra

Very convenient for overnight stay nearby the airport

6/10

Pleasant

22 Jul 2026

Jerry

Upon checking in I was told my room was not actually inside the motel. It was across the parking lot with an outside entrance, unattached. Ok, not a big deal. The room itself was tiny. Room for the bed, desk, small fridg and sink. The bathroom was even smaller. No place could my wife and I cross paths. One of us had to back out in front of the bed or alongside. When it was time to relax and watch TV, I noticed the TV was still wrapped in the shipping plastic with attached paperwork. It had not yet been set up with the Internet or fire stick. Another trip to the desk. This time I had to wait my turn because the person behind the counter was explaining something to a new employee. Maybe the customer should be first. Fortunately someone came over, 20 minutes later, and had it set up in 20 more minutes. Another trip to the desk to find out about an ice machine. That too was in the main hotel, second and third floors in back. There was a coffeemaker, but only one coffee packet. We both drink coffee. There were no check out instructions in the room, so at 4am I went to the entrance. I wanted to be sure my key cards were turned in. The lobby was Locked. As directed I rang the bell. Nobody. I left the keys in the room. I guess that after spending more than $250 for a room, the highest of our 12 days in Alaska, I expected more.

2/10

Poor

22 Jul 2026

Beverly

Was an awful experience. Will never return. Bathroom had mold. Just terrible.

4/10

Poor

22 Jul 2026

John

A lot of money for a cheap hotel.

2/10

Poor

22 Jul 2026

Lucille

This is a low rated hotel. That’s great for a one overnight stay.

6/10

Pleasant

22 Jul 2026

Lori

This hotel is very convenient to the airport with a free shuttle. The hotel has three sections made up of newer bigger rooms in the main building, nice but older rooms remodeled and then the original building rooms which have been remodeled, but are still somewhat shabby.

Breakfast is included, but they don’t keep it very well stocked and during peak season were slow in replenishing the coffee and food. Coffee was a 30 min wait.

The night staff and shuttle driver were very nice and friendly. The beds were very comfortable. The rooms were clean. We felt safe in hotel.

The road noise was a bit loud. all in all, not a bad choice for the price, but be sure to request the newer rooms.

Family

6/10

Pleasant

22 Jul 2026

Lorraine

It was okay. Convenient to the airport, I really appreciated the shuttle. You are a littke out of downtiwn anchorage, but there isba bus stop across the road from the hotel.

Breakfast was okay, basic, but at least you can get something before heading out.
If you have a thing about it, ask for an internal room as there are rooms with doors inside the hotel and also outside like motel style.

Self

2/10

Poor

21 Jul 2026

ZQ

Dirty room and poor facility.

Friends

4/10

Poor

21 Jul 2026

Wing

The property is outdated and in the process of making some minor improvements. Some furnitures are not equipped for seniors. Just be careful when you sit down at some rooms. The chair can move with the rollers on hardwood floor. The fall can cause fractures. That is the experience with one of our friends.

Family_with_children

10/10

Exceptional

21 Jul 2026

Wendy

Staff were excellent, rooms clean, a great place to stay!

Partner

8/10

Excellent

21 Jul 2026

Patricia

The room was okay and provided what we needed, but was VERY small. No closet or hangers, only hooks provided for hanging up clothing. Very small shower, no tub like in the photos. It was adequate for our needs but we will arrange for something with more space next time. The bed was very comfortable. The room was very, very warm and we had no control of the heat so we slept with the window (no screen) open all night. It did not look anything like the photos on the web site.

Family

10/10

Exceptional

20 Jul 2026

Michael

Nice, clean room. Had a quiet night before our early morning flight to Seattle.

Partner

6/10

Pleasant

20 Jul 2026

Gloria

Pros: Convenient shuttle to/from airport. Several restaurant options within walking distance. Small fitness area appeared to be recently renovated and had basic equipment in good condition.
Cons: Front desk staff were not friendly or helpful. Mattress was worn out and very uncomfortable. Sheets were coarse, thin and wrinkled. Bedding and furniture was old & worn. Air in room was stale smelling. Floors and surfaces were not well cleaned. Walls are thin and hallway noise was loud.
Overall we’re glad our stay was only one night.

Partner

2/10

Poor

20 Jul 2026

Karla

The front desk made a mistake and put us in the wrong room and at about 11 PM. They repeatedly called and told us that we needed to move rooms because they accidentally put us in the wrong one. We clearly did not want to move rooms in the middle of the night, but the staff kept trying to convince us to, it was bizarre.

2/10

Poor

19 Jul 2026

Kelly

My experience here was so bad that I have asked for a credit to my card on file. We were not given a room at the hotel itself, rather an annex. The building did not have heat, we were forced to change rooms three times before we decided that we could not stay here. The rooms were dirty. The front desk staff was not helpful. They only suggested that if we paid another $200 we could stay inside the hotel itself. I tried calling Expedia and could not get through to an actual person to issue a complaint. This was an overall terrible experience and I will not be using Expedia again.

Partner

4/10

Poor

19 Jul 2026

Brad

We booked a room with two queens (which were fulls) and a pull out sofa. We had 6 people and indicated that on the reservation. The pull out had no sheets or pillows. My boys were too tired to wait for any of that so they just crashed without us calling the front desk for this stuff. The breakfast was busy and it seemed like the poor lady was trying to keep up alone. Coffee was out and the whole process seemed disorganized. We ended up going somewhere else for breakfast even though we partially decided to stay here because the reviews said the breakfast was good. The whole process seemed a little understaffed. I get it. Busy seasons, but I feel like a few small tweaks would have made the experience way better.

6/10

Pleasant

19 Jul 2026

Theresa

I liked the cleanliness of the place, but in the bathroom the toilet roll holder came off. I think this place was built too fast with several things were either not working or broken. I’ve stayed in puffin inn more than one room in a week and I noticed these things.

Family_with_children

10/10

Exceptional

19 Jul 2026

Jacob

Great

Family

10/10

Exceptional

19 Jul 2026

Jacob

Great

10/10

Exceptional

19 Jul 2026

Preety

Clean room , check in smooth , parking ext to room which was convenient. Next to lake hood sea planes view

4/10

Poor

19 Jul 2026

Frederick

The rooms were clean; however, the shower faucet was falling apart in one of the rooms and the overall feel of the rooms felt outdated. On the furniture, there were lots of marks and scrapes. The reason we picked this hotel was for the 24-hour shuttle service to the airport.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

Jennifer

Room was spacious, clean, and the bed was comfortable. Helpful staff and ample parking. Close to everywhere we needed to be! Definitely our new favorite place to stay in Anchorage!

Partner

6/10

Pleasant

19 Jul 2026

Chad

Nice for a quick 1 night stay.

Self

10/10

Exceptional

18 Jul 2026

Raaghavan

The stay was very comfortable and the hotel staff were kind

Self

4/10

Poor

18 Jul 2026

Mark

Room/building heat did not work.

Family

10/10

Exceptional

18 Jul 2026

Mike

Liked everything!

6/10

Pleasant

18 Jul 2026

Mary

Close to airport. It’s currently going through a remodel/update but the staff was helpful.

Friends

6/10

Pleasant

18 Jul 2026

Kenneth

Property seems to be getting upgrades. Continental Breakfast was sufficient. Room was clean. The noise from the hallway and street was disturbing to our rest that night. The staff was great! Very friendly, helpful and courteous. The shuttle driver carried our bags in and since we arrived late called to make sure someone was there to help us. The place was convenient for a quick sleepover stay.

Partner