Name: Worcester Bank House Hotel Spa & Golf, BW Premier
Address: Bransford, Worcester, WR6 5JD, GB

10/10

Exceptional

12 Jul 2026

Sian

It was a great stay, the spa area was in particular amazing, the concertina doors were open to the pool and the outside area ws great to relax. Great food in the bar and lovely staff overall. Will definitely stay again.

Partner

4/10

Poor

03 Jul 2026

Russell

Most of the beer in the bar was off. We asked for an extra fan for the room, it didn't turn up. My wife is a vegan, we asked for oatmilk in the room. That didn't arrive either. To cap it all when we left we were told that we had to pay an extra £55.00 as the price we were quoted was less than what it should have been. Won't be stopping here again.

6/10

Pleasant

26 Jun 2026

Philip

Unfortunately, our room was exceptionally hot at 29°. A small fan didn't offer any relief. No other rooms were available unless we paid £200 for a suite upgrade. The hotel was air conditioned in the hallway and common areas which kind of made it feel worst in the room. The heat wave is not the fault of staff or the hotel owners but a heads up on accommodation could have allowed us to consider alternative options. The hotel gave us advanced notice of a ball in the function room in terms of parking for example. The room was spacious and clean. Bed and pillows were comfortable. Shower was not great, needed an aeroated showerhead to make better use of water pressure.

All staff we met were friendly and helpful. A minor thing but at breakfast and dinner, we had to ask to be served / chase up orders a couple of times...to me, a lack of any direction / supervisor was the cause.

In terms of the pool and thermal suite, to me, it was not worth paying £15...small facilities. Far nicer spas that don't charge e.g. Cottons Hotel, Knutsford.

Food at dinner was very good. Tried a variety of dishes. Decent continental breakfast and hot food options.

If the room was not so hot, we probably would return.

Partner

10/10

Exceptional

26 May 2026

Kathleen

I had no idea you had to pay too use the swimming pool and the spa £10 pp that’s per day omg ,

Partner

8/10

Excellent

25 May 2026

Derek

Nice enough, a bit shabby here and there (new carpets needed?!). A good spa (though don’t miss the hidden charge of £15pd on top of the room price to get in).
The WiFi needs to be better for the price.
Nice grounds for a drink and a decent restaurant (nice to have the pianist on Saturday night).
A good breakfast, but a bit frantic and thin if you leave it until the end of the session.

Partner

8/10

Excellent

22 May 2026

Mike

Bank House is a nice well maintained hotel with quality teas and coffees in the rooms.

Partner

6/10

Pleasant

15 May 2026

Nicholas

The room was clean and well serviced. Disappointed that the tissue box only contained 4 tissues and was
not replenished.

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Mariana

Wonderful hotel. Clean room. The pool was great and nice and warm (just remember kids are only allowed at certain times).

Friends_and_family Family

8/10

Excellent

08 May 2026

JULIE

Swimming pool and spa very relaxing. Garden restaurant pleasant, food average. Breakfast wasn’t explained so we didn’t realise you could order eggs. Bacon was rubbery. Melon all gone by 9am. Pastries could have been fresher.
Good tea tray in room. Room was larger than expected.

Partner

10/10

Exceptional

01 May 2026

Iqbal

Good quality breakfast with amazing staff.

Self

6/10

Pleasant

27 Apr 2026

clare

Parts of the hotel are tired and in need of an upgrade. The bed base in the room we stayed in needed to be discarded and replaced. It had started to collapse and won’t be long before it completely breaks (room 104).
Excellent breakfast.

Partner

8/10

Excellent

12 Apr 2026

Peter

Nice property. Quiet location. Clean room. Decent amenities and staff but not well equipped or overly friendly. Good breakfast.

Partner

10/10

Exceptional

03 Apr 2026

R. G

Nice room when upgraded after TV not working. Friendly, helpful staff

Partner

6/10

Pleasant

02 Apr 2026

Sally

Always enjoy our time here but it was a shock to find that access to the spa is no longer included. Expedia should make this clear on their website as the reviews all say how lovely the spa is butno mention of the £15 per person each day required which puts an additional £60 on an overnight stay if you want to go in when you get there and before you leave.

6/10

Pleasant

31 Mar 2026

Alex

Lovely Hotel, clean, friendly staff.
Disappointed in the breakfast, looked at the menu online and was looking forward to some fresh eggs Benedict with salmon, instead it was a buffet breakfast with all the food under heat lights, so the eggs were like rubber, the bacon was very fatty, sausages dried out.
Fruit juice sat in open jugs so was like room temperature and open to atmosphere.
Would stay again but without the breakfast.

Self

8/10

Excellent

16 Mar 2026

Helene

One of the best hotels my chap and I have stayed in for a long time. It wasn't 'tired', the staff were helpful, the breakfast was excellent and the room clean. If we had to fault it, being very picky, the bathroom was a bit cramped and the towels weren't changed when we asked.
The superb spa treatment that was a last minute booking, was a bonus. We highly recommend this hotel and we will be staying again.

Partner

10/10

Exceptional

08 Mar 2026

Hailey

Room was lovely an so was the spa! Didn’t like that I had to walk through the restaurant from the spa in a towel to get a drink! Then was handed a prosecco in a paper tea cup! That was the only downfall! Everything else was perfect ! The two young ladies behind the desk in reception were fabulous and very polite!

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Kelvin

The room was clean and comfortable, The cooked breakfast was lovely, also the lunch with had in the bar area very tasty. Spa areas/pool were very clean and very helpful staff.

Partner

6/10

Pleasant

18 Feb 2026

Jeremy

Fine

4/10

Poor

08 Feb 2026

Maggie

Hidden costs. Inadequate spa facilities for the number of clientele. Billed incorrectly. Food menus pricey and the food was uninspiring and very average.
Danger of scalding as regulator on hot tap was locked onto full heat- had to call out staff to rectify problem.
The staff were fine, but it seemed they lacked direction at times.
False alarm from fire alarm just as dropping to sleep.
Definitely did not come up to expectations.

Friends_and_family Friends

10/10

Exceptional

20 Jan 2026

Gwyneth

Very helpful staff on Reception, in the Spa and Housekeeping.

Leisure Family

10/10

Exceptional

20 Jan 2026

Christopher

Just like to say that EZ on reception was excellent.
Chatty , pleasant and helpful.
Finished our stay on a high note.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Jose

Could not complain about a single thing, very friendly helpful staff, lovely clean hotel and great facilities, we were here for our anniversary and we booked a Supreme room, much to our surprise we had been upgraded to a suite, a card was also left in our room wishing us a Happy Anniversary with a coupon for 2 free drinks, such a lovely thoughtful gesture, beds were really comfortable and the food was also very good, the breakfast was amazing, we had a three course meal and all 3 courses were lovely, only a slight criticism was that the starter (Smoked Salmon) was very small so probably wouldnt order a starter next time but apart from this everything was perfect and we were very impressed.

Partner

10/10

Exceptional

11 Jan 2026

Deborah

Beautiful pool and spa

Leisure Family

10/10

Exceptional

23 Dec 2025

Peter

Really nice stay before Christmas

10/10

Exceptional

20 Dec 2025

ANAR

Gorgeous very spacious and well appointed room.All staff were very friendly and welcoming.Definitely would recommend.

Leisure Partner

10/10

Exceptional

09 Dec 2025

Emily

Enjoyed the stay so much , sad there was no fridge in room but overall happy with service. Fire alarm went off during my treatment which was startling.

Partner

8/10

Excellent

07 Dec 2025

Hackett

Comfortable room, slow to replenish hot breakfast items

Partner

6/10

Pleasant

28 Nov 2025

Shelley

Hi I think as a business customer not having enough plug sockets either by the bed or the table and chairs was quite inconvenient.

10/10

Exceptional

06 Nov 2025

Richard

Staff - lovely / friendly
Check in- quick, staff great
Room - clean - a little odd layout (due to age of building) - like sloping ceiling - high window - but fine for a short stay.
Breakfast - excellent and constantly being refreshed
Great value for money - especially if pre-booked
Spa - nice / clean -wasn’t busy when I used.
Gym- limited equipment- but had sole use when I visited - so great, but may need to wait for equipment at busy times.
Overall - can’t fault for the money

Business

10/10

Exceptional

28 Oct 2025

Clare

Fabulous stay at this hotel only one negative was that we could not change the water temperature in the bath/shower.
Water was far too hot and cold water did not seem to be connected to cool it down

Partner

10/10

Exceptional

14 Oct 2025

Shane

The hotel was quiet and the facilities good. Excellent food in the restaurant. The bed could have been a little more comfortable, although this did not impact on sleep quality.

The staff were friendly and I would definitely recommend as a place to stay in the area.

Partner

8/10

Excellent

11 Oct 2025

Alison

Lovely spa. Great location for exploring Worcestershire. Food is good & staff are nice but the service in the restaurant in the evening is slow, even when quiet.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Andrew

Very

Business

10/10

Exceptional

06 Oct 2025

Jill

Fabulous room, luxurious surroundings, very quiet room with great views ..staff friendly, parking plentiful, good spa facilities

Leisure Family

8/10

Excellent

24 Sep 2025

Geraldine

Room we booked with walkin shower was given to someone else. So gad to wait a while when they found suitable room for us and was not what we were promised. They did give us a drink voucher each

Leisure Partner

6/10

Pleasant

22 Sep 2025

William

Needs a full refurb

Business

10/10

Exceptional

24 Aug 2025

Sarah

The staff especially the reception team and spa staff were really amazing,very kind and lovely.

My stay was the perfect pamper break.

Self

6/10

Pleasant

21 Aug 2025

Max

Generally good

Generally good, we stayed towards the end of summer and they may well have a deep clean or some areas of refurbishment planned but the carpets felt tired and the mattresses starting to feel a little old, but it was clean and staff were friendly. Whoever designed their bathrooms needs some training - the basin was small for a family room and the toilet roll holder at low level under the radiator was odd!! Breakfast was good with a good selection but the evening meal was poor - I had a lasagne which was 2/3rds white sauce and very little in the way of actual meat and was expensive for what it was. Good location - quiet and easy to find

Friends_and_family Family

8/10

Excellent

15 Aug 2025

Karen

Stay was lovely and accommodating for attending a family holiday

Interruption of an early morning unexplained fire alarm was a shock to the system

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

Mellissa

We were made very welcome at the spa by a lovely member of staff named Sarah, we really couldn't have asked for better service from her. Worth a commendation.

Leisure Partner

10/10

Exceptional

05 Aug 2025

WAYNE

Lovely stay

Lovely stay. I was kindly upgraded. Will definitely be back

Business

8/10

Excellent

02 Aug 2025

Gwyn H.

Convenient and central place to stay

Great stay, a bit of bother with the bill when leaving- sorted eventually.

Partner

8/10

Excellent

28 Jul 2025

Mark

Lovely hotel with attentive and friendly staff everywhere we went.
We enjoyed the well equipped spa, excellent food in the restaurant and a comfortable nights sleep.

Leisure Family

8/10

Excellent

22 Jul 2025

Hilary

Convenient location for my trip.
Staff were very pleasant and helpful.
Public areas were very comfortable.

Leisure Self

10/10

Exceptional

13 Jul 2025

Julie

Very happy

It was amazing they what out of their way to help us and did a amazing gift for our anniversary, and well deserved stay again

Partner

2/10

Poor

08 Jul 2025

Fraser

This hotel is old and needs a complete refresh, the bed was so uncomfortable
It was a single bed which I didn’t think existed anymore in hotels
The curtains didn’t close properly and the window was in the car park, so could see cars passing by at night
It was noisey, doors slamming all night
The bathroom was outdated and the floor was worn away
The wallpaper was peeling off the walls
The sofa was old and grubby looking
Not what I expected for £100 a night with no breakfast
The bar staff where however very good and friendly

Business Self

10/10

Exceptional

06 Jul 2025

Julie

Relaxing weekend away

Lovely spa/pool with outdoor patio and cafe for those sunny days.

Ate dinner and breakfast at the hotel and both were of really good standard, very attentive staff

King size bed (superior room) was wide but not long enough, at 6ft my feet were hanging off the end! But a minor gripe for an overall relaxing stay

Partner

8/10

Excellent

04 Jul 2025

Alexandra

I thought this property worked well for my young children and myself. I had asked for an easy accessible room for my father who was unable to walk far due to being registered disabled, our rooms were at the far end of the ground floor sadly and he was unable to shower due to having a bath in the bathroom which he was unable to access.
My biggest upset was not to have butter at breakfast! Flora is an oil NOT a substitute for butter.

Leisure Family_with_children

8/10

Excellent

28 Jun 2025

Verified traveler

Lovely hotel…spoilt by noise and no air con!

Lovely hotel, staff extremely friendly. Room was nice but was incredibly hot lacked any fan or air con. Another disappointment was the noise, there was prom night happening at the hotel and it was very busy, we were situated at the front of the hotel and it was noisy. Wish they had warned us when we booked as we probably would have changed to another night because the noise was too be expected but extremely frustrating when you can’t get to sleep!

Partner

8/10

Excellent

14 Jun 2025

Christopher

Room to a high standard and hotel was well presented.
Bed mattress was cheap and uncomfortable.
Main disappointment was the staff.
Reception staff were robotic and unengaging.
Most staff we encountered failed to engage and did not acknowledge our presence.
Bar staff were young and inexperienced, hard to get their attention.
Great hotel but staff let it down , not sure if we stay again.

Leisure Partner

10/10

Exceptional

13 Jun 2025

James

Booked a standard double, the room was large, clean and well equipped. Bathroom was modern with a powerful shower. Staff were friendly and service was quick.

Business

4/10

Poor

07 Jun 2025

Miriam

The Staff was very friendly, however the steam room was not working in the spa and jacuzzi was full of chlorine to the point that our eyes were hurting so much.
The top seat in the sauna was loose and therefore kept tipping over if sat on the edge.

Prices in the restaurant are somewhat expensive for what it was a very average meal.

Very disappointed and definitely would not return back

Business_and_leisure Partner

8/10

Excellent

16 May 2025

Marie

Friendly place to stay.

Great overnight stay. very friendly and helpful staff.

Partner

8/10

Excellent

14 May 2025

Keith

Disappointing Stay

Booked for 2 nights; first room 127 - very nice and roomy n first night. Moved to room 209 on second night - much too cramped in that room. Disappointing stay because of that.

Partner

10/10

Exceptional

11 May 2025

nikki

Beautiful hotel

Great location and beauty hotel

Friends_and_family Friends

4/10

Poor

30 Apr 2025

Chris

In need of a serious update.

Leisure Friends

10/10

Exceptional

27 Apr 2025

Alison

Great hotel and spa. The staff were hardworking, friendly and helpful. The food was of a very good standard for the price.

Leisure Partner

10/10

Exceptional

26 Apr 2025

Linda

We loved every minute. What was particularly special was how friendly and helpful all the staff were.

Leisure Family

6/10

Pleasant

23 Apr 2025

Deufryn

Comments

Not impressed about a ‘room service fee’ (which was in the hotel handbook), as well as a room service charge’, (which was not!). They both amounted to almost a quarter of the bill! Outrageous.
The fire door on the second floor, near the stairs, which has a step underneath it, is IMHO as a H&S professional, very dangerous! Better signage and perhaps hazard tape on the floor should be installed, to manage this hazard more effectively!

Friends_and_family Family

10/10

Exceptional

16 Apr 2025

Nicholas

The BEST Western

A trip with the kids , honestly in the round this hotel visit was the best ive had ! and I travel a lot .
The staff...all of them in all areas, room quality and hotel decoration and facilities were 10/10 really .

10/10

Exceptional

16 Apr 2025

Janet

Delightful

I was blown away by the excellent service, an amazing stay with so much attention to detail. Couldn't fault it in any way. All the staff are so helpful and friendly. Can't do enough to make your stay so special. The best hotel I've stayed at in a long time. Sometimes the bathrooms let the rooms down but not this one! The pianoist at the baby grand at dinner every night - perfect! Such a relaxing enjoyable experience. Will be back.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2025

Kelly

Good stay

10/10

Exceptional

06 Apr 2025

Julie

Stay 1 night 5/4/25

We stayed here for night in room 104, excellent location for the spa and all the facilities this beautiful had to offer. All Staff were great. The receptionists on our arrival were fabulous. The breakfast staff on the Sunday Morning worked really hard and were always making sure everything was topped up and fresh. Excellent 1 night stay. Would definitely stay here again.

Partner

10/10

Exceptional

03 Apr 2025

Angela

Very nice stay

Business

8/10

Excellent

10 Mar 2025

Home

Comfortable room

This hotel was really good value for money. The room was spacious even with three of us in it, beds were comfortable and room was clean. Room could do with hooks to hang coats, rather than having to use the wardrobe.

Friends_and_family Family

4/10

Poor

01 Mar 2025

Lynn

The room I was allocated was very poor with stains on furnishing and ripped bed linen. I was allocated a superior room, although large was disappointing
The reception staff were excellent and could not have been more helpful
The bar staff were not particularly welcoming snd service was poor

Leisure Self

10/10

Exceptional

23 Feb 2025

Simon

Really nice hotel ,the food was good ,everything was clean and well presented, all the staff were excellent in every way, had a really good time and will definitely stay again.

Business_and_leisure Friends

8/10

Excellent

16 Feb 2025

Paul

Bank house hotel stay for business.

Room looks to have been recently refurbed, very nice. Hallways a bit tired. All staff I met very friendly. Food in restaurant very good, but not much of a choice. Swimming pool and spa looks very nice, but didn’t get chance to use it.

Business

8/10

Excellent

10 Feb 2025

james

Great

Business

8/10

Excellent

09 Feb 2025

Martin

Lovely relaxing

Leisure Partner

10/10

Exceptional

29 Jan 2025

Anil

Business

Friendly staff. Clean rooms. Gym and pool.

Business

10/10

Exceptional

06 Jan 2025

Dawn

Lovely stay enroute to Devon from Yorkshire

Great value, kindly upgraded, friendly welcome, lots of helpful communication regarding the weather forecast!

Partner

10/10

Exceptional

17 Dec 2024

Chris

Nice facilities and staff

10/10

Exceptional

10 Dec 2024

WAYNE

Lovely room

I had a lovely room on my stay. They kindly upgraded me to a lovely suite. This is my third time here and will return as soon as I am back in the area.

Business

8/10

Excellent

05 Dec 2024

Sheikh

Just a 1 night business trip. A nice quiet hotel

Business Self

10/10

Exceptional

02 Dec 2024

Mary

70th Birthday break

Well after a very stressful journey due to flooding everywhere we eventually got there,the smile and politeness of the girl on reception made us feel relaxed,she told go have some lunch and i will check you in later which we did,we were met in dining room by a lovely young man shown to table had the most wonderful Sunday Lunch,Than met Manager Salvedori who we met years ago at another venue ,had such laugh with him lovely hard working man.The Room was beautiful the staff were amazing turned up for work under appalling weather conditions due to Storm Bert,We will be going back to Hotel again if only for Sunday Lunch.Happy Christmas to each and everyone of you ,Thank you all again,Mary David Rm2
O

Partner

10/10

Exceptional

18 Nov 2024

Lindsay

Great place to stay, food high standard at dinner. Great pool area and spa. 10 mins outside Worcester

Leisure

10/10

Exceptional

24 Oct 2024

Andrew

Great stay. Staff very friendly

Partner

10/10

Exceptional

15 Oct 2024

Predrag

Great value for money

A well run and maintained hotel, excellent value for money. Good location, good breakfast, spa area smallish but more than adequate and well run. Good location

Self

10/10

Exceptional

30 Sep 2024

Natalie

I stayed here overnight to break up my journey. Nice hotel. I had a spacious room, with good facilities. The dinner was good - a bit of a clinical dining room, but the fish and chips was excellent! The pool was small but nice, and just the right temperature, with a good lounging area. Breakfast was only average, but it was fine. I would stay again if in the area.

Leisure Self

8/10

Excellent

28 Sep 2024

Pam

Overnight stay

Staff lovely
Carpets very stained
Quite old fashioned
Awful mattress
Food very good

Partner

10/10

Exceptional

28 Sep 2024

Carol

Everything was perfect, very clean , great staff, lovely food , perfect spa spent the afternoon there. Plenty of parking, will becoming again.

Partner

8/10

Excellent

03 Sep 2024

A

Relaxing break

Relaxing stay and the staff are excellent. Hotel let down by a restaurant menu that is more akin to pub food than a quality hotel.

Partner

6/10

Pleasant

07 Aug 2024

tim

Our room was an exsective

10/10

Exceptional

30 Jul 2024

Cheryl

Lovely stay

Great stay, exceeded expectations, we ate at the bar and food was very good, breakfast great and lovely grounds

Friends_and_family Friends

10/10

Exceptional

23 Jul 2024

Donna

Lovely hotel and would highly recommend.

10/10

Exceptional

16 Jul 2024

Alan

Good value hotel with spa facilities.

Hotel was great for the money and the spa facilities were okay, although if you want a treatment you should book ahead.

Partner

8/10

Excellent

14 Jul 2024

Maria

A comfortable stay with lovely spa facilities.

Partner

8/10

Excellent

12 Jul 2024

Greg

Not good enough for a 4 star

Friendly and helpful staff but often hard to find them. I had to search for someone to check me in on arrival. Very nice pool and this was in good condition. The hot tub/jacuzzi was a bit tired and some of the lights weren't working. The shower experience in the Spa wasn't great either, really tired, some jets very weak or not working at all. Pretty much all the carpets were very worn and stained. The facilities in my bedroom were largely all good, only downside was the fact the bed was in fact two singles/doubles pushed together with a very pronounced 'ridge' in the middle which was not comfortable. Another big downer was the fact there were no sockets or charging points anywhere near the bed. In this day and age that's not acceptable!

Business

10/10

Exceptional

06 Jul 2024

James

Excellent hotel service and breakfast

Leisure Family_with_children

10/10

Exceptional

02 Jul 2024

Elizabeth

I've already tried twice to submit this. Third time lucky or I won't try again. The hotel was just what was needed for a short break. Excellent quality and service with extremely helpful, pleasant staff.

Leisure Self

8/10

Excellent

29 Jun 2024

Elaine

A stopover in Bransford

Room was very good and spacious. However, the service in the evening was terribly slow and the food was disappointing and overpriced.The breakfast buffet was excellent with a wide range of options.

Partner

10/10

Exceptional

11 Jun 2024

Kathie

The staff were excellent professional and friendly. The food was very good both for dinner and breakfast.

Business_and_leisure Self

8/10

Excellent

01 Jun 2024

Nicola

Busy hotel

It was ok but expected a superior room not to be overlooking the car park and all the superior rooms on the website looked a lot bigger with sofas ours didn’t. The service was ok but I think the hotel was really busy with a mama Mia taking place so the seemed quite short of staff. We had something to eat which was lovely and breakfast in the morning was delicious. Spa was really lovely too

Partner

8/10

Excellent

31 May 2024

Craig

Decent place

The hotel offers friendly staff, a clean, modern atmosphere, and spacious rooms with good amenities. However, the bed was two singles pushed together and the curtains weren't blackout, letting in early light.

Business

10/10

Exceptional

30 May 2024

Verified traveler

Great value

Great value! One night stay as a family of four on our way to Hay festival. Mattresses and duvets were very comfortable. We used the spa in the morning - pool on the small side but big enough for a quick swim and play. We paid extra for breakfast and the children remarked on the excellent sausages.

Friends_and_family Family

10/10

Exceptional

30 May 2024

Trevor

Excellent hotel &spa

Great hotel, very clean with excellent service and high quality food. Room was generous size and very comfortable. Spa small but very clean and staff very friendly.

Partner

10/10

Exceptional

28 May 2024

Verified traveler

Very helpful staff

The staff were extremely helpful from before check in, during and even soon after our stay. They provided everything we needed. Highly recommended.

Friends_and_family Family

10/10

Exceptional

24 May 2024

Abhay