The Worcester Whitehouse

10/10

Exceptional

08 Mar 2026

Sally

My daughter and I stayed for two nights, while visiting my son. The hotel from the staff to amenities to location were spot on.
The positives:The staff, from reception to housekeeping, were lovely, friendly but not pushy. The amenities: pool was gorgeous, not too warm but not cold either, I’d recommend going early so you can fantasise that’s it’s your own. The rooms were spotless clean, towels big enough to cover a curvy person and so fluffy. Bonus for the biscuits. Breakfast was buffet style, we found the last day that you can also order porridge or eggs if you’re not a fan of fried eggs. Location is a stones throw from the train station, the river and a short walk to shops, pubs and cafes and the cathedral and has two Tesco express’ on the doorstep. The outside is a bit tatty with litter but don’t lay that put you off. The local stand to move on and the hotel was really quiet from any traffic noise once inside, although I find Worcester is quiet anyway.
The negatives: The hairdryer in the leisure part didn’t work, if you’re an unkempt soul(me) it was fine, if you are not I’d suggest taking your own, I’m also sure they can be found at reception, I just didn’t want to drip everywhere. The beds were so comfortable, you might just be tempted to stay there and not see anything you came to see or do!

8/10

Excellent

08 Mar 2026

Stuart

Clean and comfortable with helpful staff. Good location in centre of city

10/10

Exceptional

07 Mar 2026

Dom

Another comtortable stay

10/10

Exceptional

27 Feb 2026

Andrew

Hotel was spotless, Room and facilities were excellent, comfy bed and really powerful shower.
Receptionist was really friendly and welcoming.

Partner

2/10

Poor

24 Feb 2026

Danny

Stepping back in time, tired, mucky, awful hotel.

Self

10/10

Exceptional

15 Feb 2026

Mark

The staff were super polite and helpful. The room was spotless and great tempetature

Partner

8/10

Excellent

01 Jan 2026

Sara

Nice big bathroom, comfortable bed

Partner

6/10

Pleasant

01 Jan 2026

Jay

Check in was not the friendliest...The hotel is very dated with the mirror, soap and shower gel dispensers very high on the wall so not convenient for shorter people.
Parking £10 extra which meant not the greatest room rate. Car park not well sign posted so expect a trip around the block.

Best thing is location as very central.

Self

10/10

Exceptional

19 Dec 2025

Colin

No

10/10

Exceptional

14 Dec 2025

Anthony

Very helpful staff, pleasant stay

Leisure Self

10/10

Exceptional

13 Dec 2025

Sophie

Lovely room, great location, staff were friendly and helpful

10/10

Exceptional

13 Dec 2025

Paul

Breakfast was very enjoyable, quality ingredients.

Leisure Partner

8/10

Excellent

13 Dec 2025

Steve

The room was perfect; parking was great after I found the entrance (not clearly marked).
On booking in, the receptionist was particularly welcoming. However on signing out, the different receptionist was extremely nice and helpful.

Breakfast was exceptional!

Leisure Self

6/10

Pleasant

06 Dec 2025

June

Overall I was not impressed with the hotel and the facilities. They do not have a restaurant service for guests on the weekends - I have never stayed in a hotel which does not cater for guests before.
The room was spacious, but not very warm and I could not get the radiator to work.
The \"rainforest\" shower in the bathroom did not work, meaning I had to use the hand-held shower. (Room 311)
I consider the hotel to be overpriced.

Leisure Self

10/10

Exceptional

30 Nov 2025

Susan

Each time have stayed the hotel is both noticeably very clean and staff very helpful

Leisure Self

6/10

Pleasant

30 Nov 2025

William

Hotel was OK. Room was quite nice, but bathroom was a little tired. Breakfast wasn’t great, cold coffee and tea and limited selection. Unpleasant music playing constantly in all public areas. Central location was convemient.

Leisure Partner

2/10

Poor

20 Nov 2025

Michael

Absolutely disgusting hotel. Poor staff who are rude and have no idea how to handle a fire alarm.

Rooms are dirty and food is terrible. Do not stay here

8/10

Excellent

17 Nov 2025

Wayne

Staff very corti

8/10

Excellent

17 Nov 2025

Lindsay

Quick check in. We oaid fir oarkung as theres a machine as you walk in and pre stay email said oarking was payable. So we paid. But reception advised free parking was an expedbooking perk. No refund as a diffrrent company. Lovely room , big and comfy bed for a double, good hot shower and amenties good. Great location.

Partner

8/10

Excellent

16 Nov 2025

Michelle

Lovely hotel. Very convenient for exploring Worcester. Great staff. Michelle was very accommodating. Room was in back of hotel which was quieter until 6.45am on Sunday morning when scaffolders were dismantling scaffolding!!! Spa was good but small. Would have been good to have adjoining door from hotel open instead of walking outside. Lovely clean room. Good breakfast. Would certainly recommend.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Julie

Friendly staff, Hotel and Room clean , Breakfast good

10/10

Exceptional

09 Nov 2025

Jenifer

Never disappointed whenever we stay

Partner

10/10

Exceptional

26 Oct 2025

Philip

Good location, fair price, nice staff, good parking, great location, good stay thank you.

10/10

Exceptional

12 Oct 2025

Catherine

Best breakfast we've ever had at a hotel. Staff all very friendly and helpful. Added bonus of pool etc

Partner

8/10

Excellent

05 Oct 2025

Miss

Nice hotel with a pleasant atmosphere and friendly staff. I would change the weekend breakfast time to a little earlier, if I had a large coach party in as you did. It was very crowded at 8am and seats were hard to come by.

Self

8/10

Excellent

01 Oct 2025

Robert

The only minor problem was that there were no power sockets near the head of the bed. It means my iPhone is across the room at night for charging.
I have problems walking which did not help.

Leisure Self

8/10

Excellent

29 Sep 2025

Ann

Just a one night stay

Self

10/10

Exceptional

28 Sep 2025

John

The hot tub and pool were closed for refurb disappointment as one of the reasons for booking hotel
Never mind the rest of the stay was top notch. Rooms beds and shower all top rate.
Must mention the Breakfasts which were cooked to perfection service in dinning room fantastic.

Leisure Friends

8/10

Excellent

28 Sep 2025

Brendan

Very disappointed that the Spa was closed. My room was a small single room but quite noisy regarding floorboards etc etc
The Shower however was probably the best I've experienced in hotels, a power shower plus !

Leisure

10/10

Exceptional

21 Sep 2025

Kathryn

Whitehouse Premier Inn was in a great lication, right in tye city centre. Parking was easy and not too expensive at £10 per night, lots of spaces when we went on a Saturday night in Sep so there was no need to book in advance. Would definitely stay again.

Leisure Partner

6/10

Pleasant

20 Sep 2025

Alastair

Excellent location right by station.

Very convenient location, right by Foregate St. station and a few mins walk from cathedral. My room was quiet and comfortable but could have done with a refurb - one double socket 3m from the bed is really not enough these days. Decent breakfast but the breakfast room was drab and harshly lit, staff were friendly and welcoming.
Nothing really wrong with this hotel but just not sure if it was value for money.

Self

8/10

Excellent

18 Sep 2025

Jeremy

Overnight Stay

The room was ideal for my overnight stay. It was clean and well set out with tea and coffee.

Greeted by friendly welcome. Will definitely stay again.

Friends_and_family Friends

10/10

Exceptional

15 Sep 2025

gary

Lovely hotel in great location near train station I asked for a fridge in the room which was supplied at no extra cost room and bathroom were lovely , only disappointment was pool & spa not available at the moment

Leisure Partner

6/10

Pleasant

14 Sep 2025

Caroline

Our room overlooked the main street and it was so noisy that neither of us slept a wink thanks to the incessantly loud partygooers. I'd advise asking for a room at the rear of the hotel if you want any sleep. Because of this we won't stay again.

Leisure Partner

8/10

Excellent

05 Sep 2025

Jonathan

A clean, reasonably comfortable hotel, very well placed for Worcs. Foregate station.

Leisure Self

6/10

Pleasant

31 Aug 2025

Adam

The staff were lovely and the breakfast was good. The hotel was tired. Extremely thin bedroom walls. You could hear nextdoor talking as if they were talking in your room. £10 per hour for early check in was a bit steep and it's £10 to park and another £10 if you want to reserve a space. Car park wasn't even that full.

Partner

6/10

Pleasant

29 Aug 2025

Verified traveler

Spoilt by staff member

Our stay was completely ruined by the unnecessary discerning manner of the receptionist and the fact that I was told I had booked two rooms and not one which needed to be paid for! I hadn’t, which was confirmed by Hotel.com and my cancellation email, but ended up paying for an extra room anyway which I am still in the process of sorting out. We were there celebrating some incredible news regarding my daughter’s health which was sullied by the dismissive manner of the receptionist and the way we were spoken to and treated. We were not argumentative, rowdy or troublesome but she treated us as if we were! I hope the hotel manager has reviewed any CCTV they may have. The receptionist was reported via hotel.com. She really did let the hotel down as the rest of the staff were lovely and the room was great (didn’t see my other unexpected room but was given the key!) and we had a good nights sleep. In short, hotel has a great location and it’s clean and comfortable but your experience may fall short by whomever greets you on reception!

Partner

8/10

Excellent

25 Aug 2025

mark

Enjoyed our 3 night stay. Will return.

Enjoyed our 3 night stay with friends. Lovely staff. Rooms comfortable & clean. Good breakfasts with lots of choices tho coffee could be better. Pool was out of action for refurb but will be great when available. Plenty of car park spaces. Good location with shops, restaurants & facilities close by. We are already planning our return visit.

Friends_and_family Friends

8/10

Excellent

19 Aug 2025

Shane

Whitehouse

Plus points, staff were great and very helpful. Breakfast was filling, decent quality with standard buffet breakfast options, alongside other items cooked to order. The location of the hotel was good. The small pool/spa area was a nice touch for a little relaxation.

Negatives, the cost of the parking at the hotel, particularly pre-booked spaces. The sleep quality was poor with high levels of noise outside interrupting sleep.

Partner

6/10

Pleasant

19 Aug 2025

Julia

Old building, no air conditioning, bad breakfast.

Leisure Family

8/10

Excellent

12 Aug 2025

John

Warm welcome but a little dated

Very friendly welcome, and free parking in their car park was an excellent addition. Room itself was a little old fashione dand the single glazed windows didn;t shield the road noise/night time chatter very well, but overall it was a very comfortable bed, had the facilities I required but for the price I expected a little more. Breakfast was very good and included and check out was easy. Worcester is a great town, there's a superb Caribbean restaurant near the hotel and a superb micropub in town, well worth a visit.

Business

10/10

Exceptional

10 Aug 2025

Malcolm

The hotel was close to all amenities great breakfast clean tidy and a quiet for a great night's sleep

Leisure Friends

8/10

Excellent

08 Aug 2025

Sarah

Ve

6/10

Pleasant

03 Aug 2025

Mike

The breakfast and leisure club were excellent, and the staff were friendly but the room was a little tired. No shaving mirror in bathroom, nowhere to hang a hand towel by the basin, soap dispenser in an odd location, and extractor fan didn't work.
Mattress was a bit soft and the window overlooked the kitchen area and ventilation system which was noisy all evening and we started smelling the cooked breakfast from about 7am.
We would try somewhere else if we stay in the area again.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Robert

Bed comfort room clean

Leisure Partner

8/10

Excellent

02 Aug 2025

Robert

Hotel and room decor very attractive and well laid-out.
Breakfasts could have been a little better

Leisure Self

10/10

Exceptional

02 Aug 2025

Jonathan

Worcester overnight

Very comfortable stay. The room was very clean and spacious, the bed was excellent. Great breakfast. Use of the hotel car park was expensive imo but it does make access to the hotel easier.

8/10

Excellent

29 Jul 2025

David

Staff were friendly and helpful leisure facilities were good

Business Self

4/10

Poor

27 Jul 2025

Sarah

Poor nights sleep

Location of hotel is great near train station however, the downside is the rooms which face onto the Main Street are noisy all night which mean very limited sleep due to people shouting and also traffic noise all night. I do wonder if we were unlucky with the room location. Room very hot with no air con but had to close window to try and combat noise but failed.

Hotel is quite run down in parts and rooms need an upgrade. Limited plug sockets also in the room.

Shame staff didn’t provide information on check in such as use of swimming pool/opening times and timing of breakfast.

8/10

Excellent

24 Jul 2025

David

Good flow on shower. Hot water came through very quickly. Spacious room.
NO AIR CON. Luckly it was not very hot when we stayed.

Leisure Family

10/10

Exceptional

22 Jul 2025

Amanda

Staff was so friendly and helpful, we’ve already booked another stay for August

Leisure Partner

10/10

Exceptional

20 Jul 2025

Russell

Very nice and warm feeling from all the staff will be going back soon

Leisure Friends

8/10

Excellent

19 Jul 2025

Mark

Nice rooms and comfortable stay

Nice rooms and polite staff, great value for money. The parking is an extra £10, which isn’t exactly fair if you ask me. The local area has lots of pubs and places to eat.

Business

10/10

Exceptional

18 Jul 2025

LAXMAN

Excellent location; friendly and helpful staff

Leisure Family

8/10

Excellent

18 Jul 2025

Linda

Nice but noisy.

Had a good overnight stay. Breakfast was very nice. Staff were courteous and pleasant. Room was clean . Only problem was the outside noise which kept us awake.Sea gulls skreaching all night
Load road sweeper from 5.30. The room needs to block out the noise or the guests need supplying with ear plugs !

Partner

6/10

Pleasant

18 Jul 2025

Martin

A cold reception and not equiped for warm weather

Our check-in experience was well below expectations; we arrived around midday and we knew check-in wasn't until 3pm, however, the first person we met bascially dismissed us. She didn't take our names, therefore, didn't even bother to check if our room could possibly be ready, nor suggest a time other than 3pm. She didn't ask if we had bags we wanted to leave with them, didn't suggest we could use the facilities (pool) ahead of checking in. Just wasn't interested in being helpful at all - it was funny as she was having a performance review in the lobby area later in the day and we were tempted to provide some feedback to her manager but rose above it.

So, first impressions were not good. However, all other members of staff were better. Breakfast was great.

Worst part was the temperature in the room. No air con, a tiny little fan which squeaked as it rotated and moved the hot air around, window that only opened two inches. We actually asked about air con before we went to the room; the answer was no, they did have a few rooms but not as standard but it should be OK as the curtains have been drawn and there is a fan. Well it wasn't OK - it was probably the hottest two nights in a hotel in my life. It was so oppressive - no escape! We did not sleep well because of this. I also struggled to get the shower temperature to anything other than scolding - very frustrating! Needless to say, I will not be going back any time soon.

Partner

10/10

Exceptional

16 Jul 2025

David

Great stay in Worcester

Staff were lovely. Breakfast good -check the additional menu which you can order extras other than food on hot plate.Doublr room was big and clean - comfortable. One nights. There were many birds squawking outside which interrupted sleep. I booked Asda parking - £10 for 2 whole days as hotel 10 per night was first come first served which would have been a concern. Recommend.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2025

Frank

Nice friendly hotel big room nice shower would be good if it had Aircon but fan in room did the job breakfast was very good would definitely stay here again.

Leisure Partner

10/10

Exceptional

13 Jul 2025

Mrs Elizabeth

Its was lovely hotel . Room was very hot and uncomfortableheat ( but it was hottest day of the year)

Friends_and_family Friends

10/10

Exceptional

13 Jul 2025

warren

excellent

we had a fantastic stay absolutely well worth the money met a member of staff who was an old school freind nicky.breakfast was amazing thankyou

Partner

10/10

Exceptional

06 Jul 2025

Verified traveler

Great stay

Great hotel in good position for all around. Clean, comfortable bed. Good choice breakfast.bedroom decor lovely. Bathroom dated but good supply of hot water and towels

Partner

10/10

Exceptional

03 Jul 2025

Nigel

Everything was to my satisfaction. Really enjoyed my stay, and will certainly visit again.

Leisure Self

10/10

Exceptional

02 Jul 2025

Alan

Very pleased- an excellent hotel

Very comfortable room with its own sofa, great location, helpful staff, and a good quality Wi-Fi which didn't break down all the time.

If there was any improvement to be made I'd suggest topping up the tea bags etc after the first day.

Self

10/10

Exceptional

01 Jul 2025

Verified traveler

Really enjoyed our stay as always.
Good breakfast.
Theatre, cinema, restaurants, cathedral and shops, all within walking distance.

Partner

10/10

Exceptional

01 Jul 2025

jim

Great location

Partner

10/10

Exceptional

29 Jun 2025

Gail

Excellent

10/10

Exceptional

27 Jun 2025

Paul

City centre location with parking

To find a decent hotel in the centre of a city, with parking is almost impossible. Super location, easy walking access to the city centre, public transport right outside. Beautiful hotel, great rooms, friendly staff and a decent breakfast, loved it.

Partner

8/10

Excellent

27 Jun 2025

Elaine

cricket break

This was a lovely friendly hotel with lovely pleasant friendly staff. The Breakfast was lovely and it was nice to be able to sit and chill in the reception bar area. it has easy access to the city everything is only a short walk away. comfy beds with lovely clean white linen.

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Amanda

Fantastic location, well kept beautiful property, and the staff were among the most helpful and friendly I have encountered. We will absolutely be staying here again. Oh and the breakfast was lovely.

Leisure Family

10/10

Exceptional

27 Jun 2025

David

The staff on arrival provided an outstanding service and went beyond to ensure that my needs were met.

Leisure Self

10/10

Exceptional

26 Jun 2025

Verified traveler

Week at the whitehouse

Checking in was very easy, room was well kept and clean

Breakfast was very nice

Business

6/10

Pleasant

25 Jun 2025

Verified traveler

Three - night stay

Three nights stay. Room was very hot, with an extremely noisy outside leaving tge window open was not an option. Hotel is a little dated. Looks like it has a number of permanent residents. Good breakfast. Helpful staff.
Would not stay again.

Self

8/10

Excellent

25 Jun 2025

simon

Nice big room and bathroom
Unfortunately the room was v hot

Leisure Self

8/10

Excellent

25 Jun 2025

Ralph

Conveniently located. Large room and bathroom Reasonable amenities and decent breakfast. Good friendly service. Noisy plumbing and seagulls and noisy floorboards in the corridor.

Leisure Self

8/10

Excellent

24 Jun 2025

Anthony

Good central hotel right by Foregate st Station, comfortable very clean room, decent breakfast

10/10

Exceptional

24 Jun 2025

Janet

Although the property is old it is well maintained. Beds are extremely comfortable. Very friendly, helpful staff.

Leisure Friends

8/10

Excellent

22 Jun 2025

Verified traveler

Very good stay

Great location, superb facilities, excellent breakfast. It was very hot weather when we visited. Top floor bedroom was unbearably hot as no aircon. Otherwise a lovely stay and may well return.

6/10

Pleasant

22 Jun 2025

Kelvin

Not having aircon was painful on a day where it was 28 degrees - staff was nice though

Leisure Partner

8/10

Excellent

20 Jun 2025

Mark

1 night stay. Good location opposite Foregate Station. Nice clean room. Staff very pleasant.

Leisure

10/10

Exceptional

19 Jun 2025

William

Convenient for town centre and racecourse

Leisure Partner

8/10

Excellent

19 Jun 2025

Judith

It’s a brilliant location in Town for restaurants etc. parking chargeable though & reserved parking £20.00
No air con in bedrooms though and those silly window locks you can’t open wide. Fan provided but still can keep you awake. Rooms clean and comfortable beds. Shower gel etc in silly little tubes and a seal which needs removing a nuisance. Why. Can’t they just provide an applicator for these ? Also need a adjustable mirror.

Leisure Partner

8/10

Excellent

19 Jun 2025

jeremy

.

Business

10/10

Exceptional

19 Jun 2025

Rich

Great location next to railway station and a short walk to town centre. Clean and quiet. Excellent breakfast

Leisure Friends

6/10

Pleasant

16 Jun 2025

Simon

Don't believe anything you are told on the phone

The \"welcome\" at reception was the poorest I have ever had - no words of Hello, Good Afternoon etc. just \"NAME\", then \"oh you have to pay for parking.\" Then told the parking was £20 when I had been told on the phone it was £15. Mentioned this expecting a \"oh yes that's fine...\" but no, \"That's the Expedia rate\" but I didn't book the parking or hotel through Expedia, the hotel was through Hotels.com and the parking was direct on the phone. No amount of questioning was going to give this surly person any chance of changing her mind. So, as a consequence we spent absolutely nothing else in the hotel whereas normally we would probably have visited the bar for a while.
Overall the best we can say is that the location was great, right in the middle of town. but it is very unlikely we would ever stay there again.
The room was OK, the window looked out onto a roof and window lights, so no sea view lol!
The shower was strong but made the whole room wet, and I couldn't change the temperature. Of course the bathroom fan didn't work but this is fairly standard, the hatch in the bathroom ceiling was a bit unnerving not knowing if cameras were hidden up there, wouldn't have been surprised.
Breakfast was just ok, the saddest eggs I have ever seen! Even the welcome at breakfast was not welcoming.

Overall a poor experience with any customer facing staff, although the morning receptionist was friendly but still didn't ask if we enjoyed our stay.

Partner

8/10

Excellent

15 Jun 2025

Audrey

Nice stay at the Worcester Whitehouse, good breakfast and being able to use the Leisure facilities was a bonus.

Partner

10/10

Exceptional

13 Jun 2025

eamonn

Brilliant central location, great rooms, pleasant and helpful staff, plenty of parking available on site.

Leisure Friends

10/10

Exceptional

13 Jun 2025

Katherine

This hotel had a lovely spa and was right in the town centre. All sights were in walkable distance and there was lots of restaurants nearby. The buffet cooked breakfast was amazing.

Leisure

6/10

Pleasant

12 Jun 2025

Mark

Room was hot, only one window which was blanked out, loud humming all night.

Car park was full and could not use.

Leisure Self

10/10

Exceptional

08 Jun 2025

S

Lovely room, brllliant staff

Partner

10/10

Exceptional

08 Jun 2025

Susan

Overnight stay for races. Warm welcome. Room large and had everything you could need, including a fan which I appreciated. Breakfast excellent

Friends_and_family Friends

10/10

Exceptional

08 Jun 2025

Adam

I liked how ornate it was and the leisure facilities were clean and relaxing

Business_and_leisure Family

10/10

Exceptional

08 Jun 2025

Mark

We had a two-night visit and really enjoyed the room, which was spotless, the staff, who we found very friendly and accommodating, and the food, which was excellent. Thanks for a great stay..

Leisure Partner

10/10

Exceptional

03 Jun 2025

Susan

Great location
Lovely characterful hotel

Partner

10/10

Exceptional

01 Jun 2025

Catherine

Lovely quiet hotel in the centre of Worcester. Very clean and comfortable with friendly staff.

Leisure

8/10

Excellent

30 May 2025

Andy

All generally ok

It was all generally ok, if I was being picky there were some tatty bits in the room, the kitchen extractor fan was noisy at 6am and the room was very warm.

All in all would still probably stay there again if we needed to stay in Worcester

Partner

10/10

Exceptional

30 May 2025

Ainsley

Great stay

Great Location, fantastic price. Easy parking for a town centre too.

Business

10/10

Exceptional

30 May 2025

Paul

Clean room, good service, great location & friendly staff

Business Self

6/10

Pleasant

29 May 2025

Andrew

Not great

Hotel charges you £20 if you want a guaranteed space. The rooms were like a sauna and they provided a fan that circulated the arm air.
Breakfast wasn’t great didn’t have a good selection. Gentleman on duty was not English. You had to make your own tea or coffee. They did nothing for you.
Where it was situated in town was ideal near all shops and restaurants.
I wouldn’t stay here again.

Partner

10/10

Exceptional

27 May 2025

lawrence

Perfect location, good to have parking facilities and lovely pool 👏👏

Business

8/10

Excellent

27 May 2025

George

A great location in the heart of the city whether it is for business or pleasure. We used it as a dual purpose local visit and as a touring base.Reception staff are excellent being friendly and knowledgable. There was nothing about the hotel/room/staff that was disappointing.
Only downside was the Saturday parking. It would have been good to have been warned when leaving the car park most available spaces would be reserved. I could then have made a decision to pay for a reserved space or find an alternative rather than return and waste time searching for a space.
The good news, a secure alternative is the Crowngate car park. It is a 5min walk and if you enter after 5pm Saturday its £2 overnight and £2 Sunday all day, £4 in total.

Partner