Name: Via Inn Umeda
Address: 1-20 Komatsubara-cho, Kita-ku, Osaka, 530-0018, JP

10/10

Exceptional

12 Jul 2026

Ashley Josefina

Everything about the stay was great. The room was on the smaller side for two people, granted we had a lot of luggage with us and we worked it out just fine. Everything was a little more upscale than I expected, like the embroidery on the towels and embroidered robes. Amenities were aplenty right by the elevator. The location was so central to food, nightlife, shopping, and so close to public transit. Our favorite part is that it was attached to a 7/11 with a private hotel entrance in the store. Everything about the stay was great and I would happily stay again.

Partner

10/10

Exceptional

19 Jun 2026

Daryl

The hotel has direct access to the 7-eleven! That is a very huge plus point.

Self

10/10

Exceptional

05 Jun 2026

Rajesh

A fantastic hotel overall. The room was a little on the small side and limited storage, however I find this to be the case in most hotels in Japan’s big cities. The hotel itself was excellent, the staff were super friendly and helpful and the breakfast buffet every morning was always fresh and well stocked and the staff up there were always so kind, helpful and generous. The hotel is also superbly located, with a 7-eleven connected directly and countless restaurants on the doorstep. It’s also great for shopping with so many flagship stores in and around umeda all within a short walk. Osaka Station City which includes a number of stations including Umeda is also only a 5-6 minute walk. This means the connection to Shin-Osaka for the Shinkansen is only a 5 minute ride on the Midsuoji line from Umeda. Oh and the lovely charming cafes of Nakazakicho are just a 10 minute walk away. I feel it’s THE best location in Osaka on many levels.

Minasan, hontōniarigatōgozaimashita!

Self

8/10

Excellent

01 Jun 2026

Amratben

Good stay at hotel. Just a little difficult to locate but once there the hotel and amenities were good. room size was good. Staff were helpful. Convenience store on site was useful. Enjoyable stay.

Partner

10/10

Exceptional

29 May 2026

Jessica

Really enjoyed our stay. It's close to many food places and umeda station is right around the corner. They also ha e a 7eleven connected to their building, very convenient

Family_with_children

10/10

Exceptional

23 May 2026

Yuen Man

Location is good. Many restaurants around. The room is clean and tidy.

Partner

10/10

Exceptional

12 May 2026

Jennifer

Room was clean and comfortable. Has all the necessary amenities. Excellent location and helpful staff.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Christina

I loved how quiet the rooms were! I had no problem sleeping.

10/10

Exceptional

08 May 2026

Chi hang

The place is super convenient and very easy to get around in Umeda area with the underground paths.

Partner

10/10

Exceptional

06 May 2026

Taehoon

Good

6/10

Pleasant

04 May 2026

thomas

GOOD LOCATION: The hotel is located near local subway station, restaurants, and shops.

NOT VERY GOOD: Hotel rooms are small.

Family

4/10

Poor

29 Apr 2026

Bruce

Breakfast was generous and fresh

Partner

10/10

Exceptional

23 Apr 2026

Sam

Place was clean, staff was friendly, very quiet. Breakfast was ok. Very good location for transportation.

10/10

Exceptional

19 Apr 2026

Victor

The stay was pleasant. The staffs are friendly and room is clean.

Family

10/10

Exceptional

14 Apr 2026

Yanira

..

10/10

Exceptional

11 Apr 2026

Eduardo

Everything went perfect, the staff was very helpful and the location is best for restaurants, night life and shopping, will definitely stay here again when Im back in Osaka

Self

10/10

Exceptional

07 Apr 2026

Meredith

A perfect place to stop for one night in Osaka. Great location and I could not fault the hotel in any way. Highly recommend and would stay again.

Partner

10/10

Exceptional

07 Apr 2026

Yong Xiang

A very convenient hotel that’s got everything close by.

Self

10/10

Exceptional

30 Mar 2026

Kristen

Very convenient location to the Umeda Whity underground. Great amenities available for hotel guests and a convenience store attached. Nice room as well. Nice new laundry machines too. Would recommend and would stay again.

Partner

8/10

Excellent

24 Mar 2026

Olivier

Well located

Partner

10/10

Exceptional

10 Mar 2026

Rachel

Very good location, close to the subway, lots of restaurants and shops! You can even walk almost all of the way underground if it’s raining outside. The staff were very friendly and helpful. We also enjoyed the convince of having access to the 7/11 from the hotel.

Partner

10/10

Exceptional

25 Feb 2026

Hannah

Clean room. Amenities available. Laundry room available. Busy location but walkable to a lot of things.

Partner

10/10

Exceptional

04 Feb 2026

Emmanuel

Excellent location. Above average for a business hotel at this price level. Provided everything I needed to enjoy my short stay in Osaka including a clean room with mini fridge and electric kettle.

Leisure Self

8/10

Excellent

12 Jan 2026

Panny

Ok experience

10/10

Exceptional

11 Jan 2026

Cuong Van

We had a great stay in Osaka with VIAINN.The rooms were really clean, and the staff was very courteous &
always happy to be of service.
The accommodation is located in a very convenient location to many restaurants, department stores & Osaka train station.

Leisure Family

8/10

Excellent

24 Dec 2025

Helena

This hotel was in an excellent location to catch Public transport and also close proximity to lots of eating options. The room itself was a bit older and had some stains on the walls.

Leisure Family

10/10

Exceptional

13 Dec 2025

Chup Jenny

Convenient of the location

Leisure Family

6/10

Pleasant

12 Dec 2025

Tejas Tovinkere

Room is ridiculously small. If you're traveling with a kid, it's almost impossible to fit. No dining options for vegetarians. Prime location. Attached 7-11 helped

Leisure Family_with_children

10/10

Exceptional

06 Dec 2025

Wei Shan

Staff were friendly and room was clean

Leisure Friends

10/10

Exceptional

03 Dec 2025

Nathan

Kind staff, helped me with luggage shipment. Hotel was clean, amenities available in the lobby. Located in a shopping arcade with lots of food and karaoke next door. 7 Eleven connected to hotel. Do note it is a fairly busy area if that is a problem for you but the hotel itself was quiet despite that. Laundry with 4 wash+dry machines available on top floor, has lock mechanism (for 1h after finish) and the hotel TVs provide live updates on machines so you know when they are available or when your load has finished. Machines were always available from my experience. Would recommend if the area interests you.

Self

10/10

Exceptional

02 Dec 2025

Calvin

I had a great experience staying at this hotel in Osaka. There were plenty of amenities, the room was clean and they had a laundry room which was convenient. They also offer frequent room service such as towel changes, taking our trash, etc. The room is small but that is common in Japan and I think it was great for two people. The staff were very kind and helpful throughout our stay. There is also a 7 eleven in the building so if you want a late night snack you can just go downstairs to grab something. It’s in a populated area so the night life was amazing and there’s plenty of restaurants around that you can visit. Osaka station was nearby so it was very easy to travel around.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Loong

The room cleans everyday default and if not, every 3 days they would request to change need linen. Requested additional pillows and blanket was easy too. It's nearer to Osaka-Umeda metro line than JR Osaka.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Wan Sze

The staffs are helpful and polite,
Hotel location is very convenient, even there are lots of restaurants nearby but it is not very noisy at night.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Adam

The stay was great. The room was clean and the staff was very helpful and polite. This is the best location for a few reasons. It's right on top of Umeda station. This is basically a huge mall and food area with mostly locals living their daily lives. While still a busy area, there really aren't very many tourists in this area which is great. There is a small Sushi spot under the street that was my favorite place to eat sushi in Japan.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Kin Hung George

Great staff, convenient and cleanliness

Partner

6/10

Pleasant

01 Nov 2025

Kamay

Very centrally located. Single rooms are tiny and get quite hot. Bathroom is also tiny. Fine for a short stay but for the money you may be able to get something a little more comfortable.

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Emilia

Great customer service ! Double room with 2 twin beds was great… Location (Umeda) is interesting !!

Leisure Family

10/10

Exceptional

28 Oct 2025

Alice

Location was great

10/10

Exceptional

23 Oct 2025

Dharmasena

Staff highly courteous and professional. Easy access to all metro lines and rail. Located in the middle of a humongous shopping mall.

10/10

Exceptional

16 Oct 2025

Jill

Convenient location and quiet

Self

8/10

Excellent

03 Oct 2025

Natallia

The hotel itself was good, average room size, big bathroom, very clean. Breakfast was good too. The use of laundry machine was 500 yen, however all the button commands are in Japanese, I had to call for help to start it. Also you enter a 4 digit secret code so only you can retrieve your laundry when finished. Also the area is difficult to navigate because most human traffic is underground, Umeda station is huge, dozens of exits. For 1st time visitor it is confusing.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Christian

Accessible hotel

10/10

Exceptional

13 Sep 2025

Stella

great location. very convenient to underground area & many dining options around. room was spacious enough for my son & i with our luggage. not the most spacious but enough to fit 2 carry on & a check in bag.

Leisure Family

10/10

Exceptional

10 Sep 2025

Sui Kam

Location is fantastic. Plenty of dining options and shopping right outside the hotel and the underground mall. Metro is nearby. Also it’s nice to have a convenient store connected to the hotel. Laundry facility is high tech as you can see the status from the TV in your room.

Leisure Partner

10/10

Exceptional

20 Aug 2025

Uriel

Best hotel i stayed in Japan

8/10

Excellent

30 Jun 2025

Ka Nok

Super sincere staff, the hotel is situated in the core of Kita. Lovely.

Leisure Family

10/10

Exceptional

18 Jun 2025

Sam

Calm oasis dear bustling commerce area near Osaka Umeda station.

Went for the expo. Once you orient yourself, it's very convenient.

Really enjoyed the breakfast.

Self

10/10

Exceptional

08 Jun 2025

Sergio

Really good hotel. Close to Osaka central station and a 24 hour Donki. Right at the end of E Street, so a lot of isekaya, pachinko machines, and big echo karaokes. But the most convenient was an exclusive access from the hotel to the 24/7 Seven Eleven.

Business_and_leisure Partner

8/10

Excellent

30 May 2025

DTroit

Close to the train station (5 minute walk) and nice staff

10/10

Exceptional

11 May 2025

Doron

Centeral & Clean

The property is very clean and tidy. Very close to the center of the city and the main train station. The staff is very kind and helpful. There was only one issue that the staff at the reception struggled a lot with English and with understanding us

Friends_and_family Friends

10/10

Exceptional

09 May 2025

Ryan

Excellent Hotel in Exciting Area in Osaka

Hotel was fantastic! Great location, right on the entertainment street of Umeda, surrounded by restaurants, bars, shops, karaoke, casinos, you won’t get bored! There’s a 7-11 attached to the hotel as well which is super convenient (no pun intended) for a late night snack or breakfast. Hotel staff were extremely helpful and nice, check in and out was smooth. Rooms were clean and comfy, perfect size for two. Amenities were also great. A few minutes walk to Umeda station so you can get anywhere in the city. Would highly recommend this hotel to visitors of Osaka!

Partner

10/10

Exceptional

08 May 2025

Nyi

Located in prime area...

Leisure Family

8/10

Excellent

23 Apr 2025

Ying

The hotel service is good.

Leisure Family

10/10

Exceptional

15 Apr 2025

Yan

Very convenient location

Leisure Family

10/10

Exceptional

28 Mar 2025

Umang

The JR Via Inn Umeda boasts an absolutely fantastic location in Osaka. Staying here for three nights, I was thoroughly impressed by the sheer number of shopping and dining options right at the doorstep. The hotel's connectivity is also a major plus, with direct access to both JR Osaka and Umeda stations via an extensive network of underground tunnels. This made traveling to other parts of the city incredibly convenient.

However, a significant area for improvement is the hotel's provision of directions for foreign tourists. The underground tunnel network, while a huge advantage, can be incredibly confusing without clear guidance. With luggage, navigating these tunnels is essential, but the lack of detailed directions made it a bit of a challenge.

Compared to other Via Inn hotels I've stayed in, this one felt slightly dated. Nevertheless, the rooms were functional, clean, and the service was consistently excellent. The staff were helpful and accommodating throughout my stay.

In summary, the JR Via Inn Umeda offers an unbeatable location and great service, but could greatly enhance the experience for international guests by providing clearer, more detailed directions for navigating the underground tunnel network. If you don't mind a slightly older hotel, the location and connectivity make it a strong choice.

Leisure Partner

10/10

Exceptional

28 Mar 2025

Kelvin

Great location with direct access to 7 eleven

No doubt standard room size, location is a plus.
For first timer following google map, it will tell u to exit from number 2 of Umeda station. However if u get use to the underground mall, u can walk all the way underground to M9 exit which is directly infornt of hotel.
There is a direct access from hotel lobby to 7 eleven.

Partner

10/10

Exceptional

19 Mar 2025

seyhan

It was great stay

Leisure Family

10/10

Exceptional

21 Feb 2025

Amilia

Overall I recommend this hotel.

10/10

Exceptional

16 Feb 2025

Jerrell

The hotel was in a really convenient area. I liked that staying here gave us a plethora of food options, and shopping, plus a konbini attached to the hotel. The staff was very helpful and friendly. Check in was easy as well as check out. There were also very nice lockers at the front of the hotel for keeping luggage before or after check in. I would def stay here again!

Leisure Partner

6/10

Pleasant

25 Jan 2025

Shannon

This was only a buffer room for us (in between destinations), so it was suitable for its purpose for us. However, I couldn’t recommend the rooms for a longer stay especially if you’ve got multiple suitcases and plan to shop til you drop. It would be too hard to manage on such tight space. Other than that it was clean, comfortable and the staff were super friendly and helpful.

Leisure Partner

8/10

Excellent

14 Jan 2025

Marcisus

Convenient location.
Very friendly staff.

10/10

Exceptional

06 Jan 2025

Aimee

Check-in was quick and easy. The location of the hotel is great, surrounded by lots of different types of foods and very close to a subway station entrance. A 7/11 is also connected to the hotel which is very convenient. The staff also speak English which is very helpful

Self

8/10

Excellent

04 Jan 2025

Chi Tak

Good experience

The location is good and close to JR Osaka station and shops, but we have one room which only have one pillow, and out of stock when we asked for it.

Friends_and_family Family

10/10

Exceptional

20 Dec 2024

Bryan

Block out drapes that actually blocked out light. Bed was big (for Japan) as was our room. Liked the convenience to the station, shopping and restaurants. Staff were friendly. The laundry was useful, as was the easy access to 7/11 via the lobby.

Leisure Partner

10/10

Exceptional

06 Jul 2024

Jonathan

Amazing location. Great staff, super friendly. Extremely easy and quick check in and check out processes.

Leisure Partner

10/10

Exceptional

04 Jun 2024

John

Couldnt have asked for a better location!

10/10

Exceptional

08 May 2024

Corey

Can’t beat the location. Walk out the front doors to numerous subway entrances. The area is less touristy as other spots in Osaka so got better prices on food and beer in comparison to the overloaded tourist locations. Surrounded by bars and restaurants

Leisure Partner

8/10

Excellent

14 Feb 2024

Jennifer

Loved the place

Leisure Partner

6/10

Pleasant

04 Jan 2024

Christina bik yan

There are pros and cons about this hotel. My family and I stayed for 4nights in this hotel.
Pros:
Subway connection just right next to the hotel but still need to walk around 5mins to the nearest subway.
Loads of restaurants and shops around you.
Great smiles and greetings from the staffs

Cons:
No selection of pillows available….
No water bottle offer for free…
No hair brush….
Very noisy when other people talking in the corridor…
Traffic noise is loud even I was in the highest floor….

Friends_and_family Family

6/10

Pleasant

22 Oct 2023

Victor

Located near exit of subway station.
Room is quite small. No razer or comb provided. Surrounding neighbourhood are mostly night establishments.

Leisure Self

10/10

Exceptional

18 Jul 2026

YOKO

立地もよく、ツインの部屋に泊まりましたが、トイレとお風呂が別になっており、部屋も綺麗で、隣の部屋の物音もあまり聞けえず、快適な2日間を過ごせました。
また泊まりたいホテルです

Friends

10/10

Exceptional

16 Jul 2026

CHUI HA

位置方便，服務很好，對房間設備很滿意，浴室有驚喜。

Partner

8/10

Excellent

12 Jul 2026

Chenhua

房間乾淨舒適，洗衣機好用，備品品質也不錯！

Family

10/10

Exceptional

09 Jul 2026

TAKUJI

綺麗で良かった

Self

2/10

Poor

30 Jun 2026

TIK MING CHRISTINA

酒店有提供一次性的牙膏，很方便。附近亦有很多食肆，以及有地鐵站出口，下雨不用淋雨。

Partner

10/10

Exceptional

23 Jun 2026

MU CHEN

房間算乾淨，早餐很簡單，M5出口上來就到了，但沒手扶梯，如果提行李要走M6出口，比較方便

Friends_and_family Family

2/10

Poor

23 May 2026

takahiro

最悪、足ケガしたけど、スタッフが全く寄り添ってくれず、ホテルにいるのが嫌なので、足引きずって、始発に乗って帰った。

Self

10/10

Exceptional

20 May 2026

Nozomi

、

8/10

Excellent

14 May 2026

Wai Fai

可以自由選撰清潔房間，對客人有很大的方便性，不用限3天可清潔一次

Partner

8/10

Excellent

09 May 2026

HIROMI

とても便利な場所で、清潔感もあり、快適に過ごさせだらいました。お部屋は狭いですが、2人での滞在でゆっくりはできました。

Partner

8/10

Excellent

28 Apr 2026

Keiko

朝食、客室、サービス、設備は大変良かったです。１２階のレストランは街の様子を見るのに良い場所で、サービスも味もとても良かった。
夜のホテル周辺は、割とカオスですが、治安は悪くなく、交通整理も人がしてくれていて、安心でした。

Self

10/10

Exceptional

26 Apr 2026

Emilie

Veldig lett tilgjengelig fra tog og T-bane. Veldig god service og hyggelig personale

8/10

Excellent

26 Apr 2026

Shinji

ホワイティうめだの泉の広場からすぐの場所でしたね。賑やかな場所なので夜はうるさいかな？と思いましたが外の音は気にならなかったです。部屋も綺麗だしコンビニも直結で便利。また利用したいですね。

Self

6/10

Pleasant

11 Apr 2026

nanako

朝食美味しかったです。
コインランドリーも乾燥まであり助かりました。
お部屋も綺麗に清掃してあり浴室も広く使いやすかったです。

Family_with_children

10/10

Exceptional

04 Apr 2026

Azumi

清潔感があって良かったです

8/10

Excellent

30 Mar 2026

Hisayo

フロント奥からセブンイレブンに行けて、便利です。部屋にミネラルウォーターがないとの事だったので、セブンイレブンで購入してから部屋に行きました。
朝食が美味しかったです。朝食会場のスタッフさんが親切でした。
梅田の大きな交差点の所にあって、立地も便利です。

Self

4/10

Poor

29 Mar 2026

saiko

清潔であるだけのホテル
部屋はアメニティや水などなく必要最低限という印象。
枕が硬くてとても寝ずらかった。今までのビジネスホテルでは感じたことがない違和感。枕だけは改善してほしい。
朝食のスタッフは皆さん親切でした。

10/10

Exceptional

26 Mar 2026

Ryunosuke

客室は非常に綺麗でした。設備も綺麗でなかなか快適でした。ただ外の眺めは何も見えず、ただ目の前にビルがあるだけでした。水周りなども綺麗でとても快適でした。

Partner

2/10

Poor

22 Mar 2026

Hajime

浴室、トイレから24時間、水の流れる音がする。とても気になり睡眠不足気味。不快な宿泊先でした。
スタッフに伝えても怪訝な顔をされたので、もう二度と利用する事は有りません。疲れを取るために宿泊したのに逆に疲れて宿泊した意味が無かった。その様な状況にも関わらず、あのスタッフ対応。最悪な気持ちのままチェックアウトしました。

Partner

8/10

Excellent

18 Mar 2026

SHINYA

ホテル自体はコンパクトかつ清潔でスタッフのみなさんに丁寧に対応してもらい、満足です。朝食は選択肢が多くおいしく食べました。
唯一、立地･周辺環境がいまひとつだと感じました。大阪駅から徒歩で向かったのですが、ここにビジネスホテルがあるのかというルートをたどることになり、到着するまで不安でした。大阪に不慣れだったことも一因でしょうし、次回利用する機会があればここまで不安になることはないと思いますが、初めての利用ではちょっと困りました。

Self

8/10

Excellent

14 Mar 2026

YUMIKO

清潔で良いお部屋でした。アメニティも充実していてよかったです。女性用にスタンドの鏡があってもいいかなと思いました。

10/10

Exceptional

11 Mar 2026

PEI-CHUN

good

10/10

Exceptional

10 Mar 2026

Yuri

近くに飲食店が多く、駅からホテルも近くてとても便利でした。
また大阪へ来たときは利用したいです。

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

SANGMYUNG

편의시설

8/10

Excellent

07 Mar 2026

FAN-LUN

附近是居酒屋區域，晚上環境複雜。
房間沒有提供飲用水，需自行購買

Friends

6/10

Pleasant

02 Mar 2026

Murakami

チェーンのホテルで内容的には安定したクオリティだと感じました
2万以上とそれなりの価格の割にはコストパフォーマンスが低いと思います

Self

10/10

Exceptional

25 Feb 2026

Kwan Ming

Quick and easy check in, free lockers and storeroom for day luggage storage, very clean toilet, Aircon and carpet, bed is a bit too soft but comfy, very decent stay

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Kwan Ming

Clean and big room, superb location with easy access to metro and train station, plenty of restaurants and convenient store around, great service, good breakfast, perfect option

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Michiko

コンビニが1階にありちょっとした買い物が便利だった。エアコンをつけなくても快適だった。部屋も清潔でした。朝食は蒸しベーグル、ごはんとおかず、和洋ちょうどいい種類で満足でした

Leisure Family_with_children

10/10

Exceptional

12 Feb 2026

Michael

Freundliches Personal, saubere Zimmer und gute Anbindung fûr Ausflüge