Name: Mercure Belo Horizonte Lourdes
Address: Avenida do Contorno, 7315 - Lourdes, 7315, Belo Horizonte, 30110-047, BR

6/10

Pleasant

28 Jul 2026

Demetrio

Hotel precisa ser modernizado

8/10

Excellent

24 Jul 2026

Ruben Dario

Good place to stay near to restaurants and bar. Convenient also to walk

10/10

Exceptional

16 Jul 2026

Rosemar

Muito bom, limpo. Ótimo atendimento!

10/10

Exceptional

07 Jul 2026

João

Ótimo hotel.Sempre me hospedo nele , emBH

Self

10/10

Exceptional

06 Jul 2026

Ciro Charles

Ótimo café da manhã, equipe de funcionários muito atenciosos, excelente estadia.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Rosimara

Tive uma ótima experiência. A localização é excelente, o quarto era confortável e limpo. O café da manhã foi muito bom, a academia atendeu às minhas necessidades e os funcionários foram educados e atenciosos. Também gostei muito do restaurante, que oferece refeições deliciosas e a praticidade para quem prefere não sair do hotel. Com certeza voltaria a me hospedar aqui.

Business

6/10

Pleasant

27 Jun 2026

Cristina

There was a leakage in the bathroom coming from behind the vase, which made the floor to be constant wet + breakfast didn't have more options for people with food restrictions (lactose intolerant, celiac, etc)

Self

8/10

Excellent

07 Jun 2026

Helton

Muito boa a nossa estadia.

10/10

Exceptional

25 Apr 2026

Rodrigo

Excelente

10/10

Exceptional

24 Apr 2026

Fabio

Very good hotel, service and location.

Self

8/10

Excellent

20 Mar 2026

Ivan

Awesome restaurant

6/10

Pleasant

05 Mar 2026

Leandro Eduardo

My reservation says coffee maker, but don't have. Good location, easy parking.

8/10

Excellent

11 Feb 2026

Raphael

Friendly staff. Great location :). Great room view . Would stay again 🙏

Business

10/10

Exceptional

17 Jan 2026

richard

Amazing room , polite staff perfect stay

Leisure

10/10

Exceptional

30 Oct 2025

Valdete

fresh food,quartos sempre limpos,trocas de toalhas diaria etc

6/10

Pleasant

25 Aug 2025

Joao

Unfortunately, my wife and I stayed for two weeks in a room that didn't even have any suitable furniture to store our clothes properly, which is why they had to remain in our suitcases.

Leisure Family

10/10

Exceptional

15 Aug 2025

Dudley

Excellent hotel! Been there twice, will go there again!

Leisure Self

6/10

Pleasant

31 Jul 2025

Sabrina

While the hotel was well-located and generally pleasant, I believe there is room for improvement in terms of cleanliness, both in the guest rooms and throughout other areas of the property. Additionally, the front desk staff did not seem particularly helpful or responsive when we had questions, which impacted our overall experience. I also want to note that I paid for a chocolate bar my son took from the minibar, and although the front desk staff member said he would return my change, I never received it.

Leisure Family

4/10

Poor

11 Jul 2025

Dario

Very basic amenities, building and facilities are quite old. Breakfast is decent for local standards.

Leisure Family_with_children

8/10

Excellent

29 Jun 2025

Daniel

The hotel has a business like environment, so if you are on vacation, expect a lot of the guests walking through the corridors early morning and an also elevator traffic around the peak times. Ask for your room to be as far as possible of the elevators or you will end up waking up with the crowd early in the morning due to the noise.

Leisure Family

10/10

Exceptional

16 Jun 2025

Cleide

Great place

8/10

Excellent

16 Apr 2025

Claudia

Nice hotel, safe and confortable, nice staff, good área, just an old hotel but clean and very nice. I recomend

8/10

Excellent

31 Mar 2025

Fernando

Bom mas precisa ser melhorado

O hotel precisa urgente de uma reforma. Ficou no passado: corredores com tapetes antigos , academia sem manutencao, em geral nao tem investido em melhorias.

Self

8/10

Excellent

11 Mar 2025

Luiz

Every year we choose Mercure to stay few times. Unfortunately, our last time we didn't have a good experience. In our last day they didn't change the towels, didn't make the bed. We ask several times for service and nothing. We like the hotel, but they have to take more attention with the customers

Leisure Family

6/10

Pleasant

26 Feb 2025

Luiz

Every year i make some trips to Belo Horizonte and stay at Mercure Lourdes, i like the hotel. Unfortunately this time, my last day they didn't take care of our room. The didn't make the bad, no clean towels, no coffee capsule, nothing.

10/10

Exceptional

31 Jan 2025

Chrystiane

Staff rapido no checkin. O quarto tem uma vista linda da cidade. Academia é ótima.

Leisure Self

10/10

Exceptional

19 Sep 2024

Luiz

Always my favorite Hotel in Belo Horizonte

Leisure Family

8/10

Excellent

22 Aug 2024

Janaina

Service was good. The employees are the jewels of this hotel. The property felt dated and the rooms are just okay. The quality of the breakfast bar went down from my previous stays at the same hotel.

Business_and_leisure Partner

8/10

Excellent

23 Jul 2024

Daniel

Very nice hotel for short travels. There was no iron or iron board in the room, so we had to go to the last floor to use a common area for ironing and the iron was not working. Very busy in the mornings. The breakfast was really good.

Business_and_leisure Family

10/10

Exceptional

20 Jul 2024

Rogerio

Good

Business

10/10

Exceptional

20 Jul 2024

Rogerio

Good

Business Self

6/10

Pleasant

08 Jun 2024

ROBERT

Toilet didn’t flush properly.
Toilet rattled when you sat down.
No exhaust fan in bathroom.
Staff insisted on knocking on the door at 8 am to refresh the frigobar!!! That was ridiculous! My girlfriend and I thought it even may have been a scam to get us to open the door and rob us. We called the desk and they said it was their policy and didn’t even apologize!!!!

Leisure Partner

6/10

Pleasant

17 Apr 2024

Fred

Check in was like 30 minutes to get to the counter. Bed was the worst out of 7 hotels I stayed at. They also didn’t have my reservation through Expedia and tried to bill me again.

Business Self

4/10

Poor

21 Mar 2024

Matthew

Not a great experience for me

I had a tough time at this place. First, after only a few minutes in my original room, water began leaking from the ceiling. The staff were nice about switching me over to a room nearby. After that, I ordered room service, which I suspect gave me food poisoning. Overall, staff were friendly but it wasn’t the best stay for the reasons mentioned

Self

8/10

Excellent

02 Feb 2024

carlos

only the food .i don’t like no tasty and very simple.

Business Friends

10/10

Exceptional

19 Nov 2023

Andrea

Great place, great breakfast!!
Bed and shower is amazing!! Loved it.

Family

2/10

Poor

19 Nov 2023

Struan

This week in Belo Horizonte has been extremely hot and over 35C. I decided to find a hotel with a pool and went to the Mercure Lourdes. When
I explained to the receptionist that I was looking for a pool to cool down, he told me I would to book a room however there was nothing available. I then opened the Expedia app on my phone while standing in front of him and made a reservation. He then told me the room’s air conditioner didn’t work and only the fan would come on (no cold air) I agreed in any case as I re-explained I only wanted to use the pool. After taking my passport to make a copy for checkin purposes he then gave me a key to access the elevator only. When I got to the pool area, I found that it was indoors and with 4 solid walls and a ceiling. After telling the receptionist my want for a pool, I expected he would have told me it was indoors. Frustrated I decided to leave only to remember he did not return my passport. I returned desk and asked a different receptionist about my passport. He looked at me like I was crazy in that they did not return my passport. I asked him to check again and he found it laying in the photocopier and sheepishly handed it back to me. I took my passport and with no words left the hotel; retuned to the Novotel where I am staying and happier. I do have a recommendation and it is to be very cautious if you select this property. Buyer beware is an understatement.

Leisure Self

2/10

Poor

20 Mar 2023

Eduardo

Hotel restaurant does not serve the hotel guests for dine in, they make you order your food only through room service, which has a very limited and EXPENSIVE menu options. Poor. Will not stay there again, there are better options nearby

Business Partner

10/10

Exceptional

12 Mar 2023

Luiz

For the second year i got 4 rooms for me and family members at the Mercury Lourdes. The hotel is wonderfull, the rooms very clean, and comfortable, the location is perfect and the staff was amazing, specially Mariana in the front desk and the housekeeper who unfortunately i forgot the name. They went over and beyond to help make our stay enjoyable. I definitely will be back soon and highly recommend this hotel for anyone visiting the amazing Belo Horizonte.

Leisure Family

10/10

Exceptional

12 Mar 2023

Luiz

For the second year i got 4 rooms for me and family members at the Mercury Lourdes. The hotel is wonderfull, the rooms very clean, and comfortable, the location is perfect and the staff was amazing, specially Mariana in the front desk and the housekeeper who unfortunately i forgot the name. They went over and beyond to help make our stay enjoyable. I definitely will be back soon and highly recommend this hotel for anyone visiting the amazing Belo Horizonte.

Leisure Family

10/10

Exceptional

12 Mar 2023

Luiz

For the second year i got 4 rooms for me and family members at the Mercury Lourdes. The hotel is wonderfull, the rooms very clean, and comfortable, the location is perfect and the staff was amazing, specially Mariana in the front desk and the housekeeper who unfortunately i forgot the name. They went over and beyond to help make our stay enjoyable. I definitely will be back soon and highly recommend this hotel for anyone visiting the amazing Belo Horizonte.

Leisure Family

2/10

Poor

06 Mar 2023

dariela

The air conditioning of out room didnt work, só it was hot. we payed pet fee and they didnt gave us the dogs kit. I want a refund for this terrible stay.

Business_and_leisure Partner

8/10

Excellent

27 Sep 2022

Dudley

It's a nice hotel. My only complaint is that the bottled water wasn't free for the guests. I've been in less nicer hotels and they had complimentary bottled water. Still, I would go there again.

Leisure Self

2/10

Poor

06 Sep 2022

William

Staff is rude and the hotel is always packed

The front desk staff is very rude and not helpful at all. They actually tried to charge us for breakfast in a day we were not in Belo Horizonte. I had to show our boarding passes to prove that it was their mistake. The hotel is always packed because they have the largest convention center in the city. Elevators take forever and often come packed. The location is not the most desirable and you can hear the traffic from the 14th floor because the hotel is old and not equipped with soundproof windows. We will not be back.

Friends_and_family Family

8/10

Excellent

08 Aug 2022

graham

This is a good hotel, especially for Brazil, where the hotels are several notches below almost everywhere else in my experience. My only complaint with it is that the coffee they serve at breakfast is unbelievably bad - all of it. There are 3 options - The machine that makes cappuccino and the like (very very bad - it's all pre-sweetened and WAY too hot); Brew coffee - undrinkable brown water; and a nespresso type machine - the best of the 3 but seriously mediocre for a hotel of this caliber. This is fairly endemic in most Brazilian hotels...

Leisure Self

6/10

Pleasant

22 Jun 2022

Edmilson

They information about the rooms was inaccurate.
I blocked a better room that I get.

Business_and_leisure Family_with_children

10/10

Exceptional

21 Jun 2022

manoel

well located , staff very friendly.

Business Self

8/10

Excellent

27 May 2022

Maria

The room was spacious and clean, they a have a nice restaurant and it is conveniently close to the places I wanted to go.

Business_and_leisure Self

10/10

Exceptional

23 May 2022

Ronald

Business stay in Belo Horizonte

The Mercure is a great place to stay in Belo Horizonte - very clean, comfortable and modern. The staff was very friendly. The breakfast buffet was very good. There is a Japanese restaurant on the lobby level which was also good for dinner.

Business

8/10

Excellent

05 Feb 2022

Alexandre

Justo

Justo, os quartos sao um pouco antigos(cama ja estava velha porem com colchao novo). Staff atencioso e café da manha bom.

Partner

10/10

Exceptional

17 Jan 2022

Obed

Our stay was very comfortable. Service was quick and front-desk personnel was very courteous and professional. Additionally, the hotel is very clean.
On the downside, the wifi is very weak and the pool is rather small for a hotel this size. Still, I believe a five-star rating is in order.

Leisure Family

6/10

Pleasant

01 Jan 2022

Jonathan

It’s a bit outdated and run down.

Leisure Family

10/10

Exceptional

17 Dec 2021

Yulkis

Family visit to Brazil- final hotel on trip

The Mercure is wonderful. After visiting tow previous hotels during our stay, Mercure was a breath of fresh air. Easy check-in, English speaking personnel, friendly and helpful. The rooms were clean and the beds were comfortable. Nice gym and pool. When we visit Brazil again we will be staying here for sure! Amazing stay and felt very safe!

Friends_and_family Family

10/10

Exceptional

18 Oct 2020

Claudia

Tumbs up

Friendly staff, comfortable, affordable.

Friends_and_family Family

10/10

Exceptional

18 Mar 2020

Amanda

All of the staff was very helpful. The hotel was very nice and clean.

Friends_and_family Family

10/10

Exceptional

27 Jul 2026

Hazel

O espaço do quarto foi muito bom, café da manhã bastante farto e com muitas opções. A piscina interna aquecida foi um fator muito positivo, que fez com que pudéssemos aproveitar mesmo com o friozinho e também à noite.

Friends_and_family Family

10/10

Exceptional

27 Jul 2026

Cida Venturini

Quarto limpo, colaboradores agradáveis e camas confortáveis

2/10

Poor

27 Jul 2026

Hemerson

Quarto sujo, com cheiro ruim. Impossível usar a cafeteira pela sujeira. Esqueceram de repor papel higi

10/10

Exceptional

22 Jul 2026

Renato

Incrível, a hospitalidade da equipe de BH junto com a eficiência da marca Mercure, parabéns

10/10

Exceptional

22 Jul 2026

Décio

Excelentes instalações e localização.

8/10

Excellent

21 Jul 2026

Giovanna

.

4/10

Poor

20 Jul 2026

LILIAN

QUARTO PRECISANDO DE MANUTENÇÃO, LED PISCANDO EM CIMA DA TV , MOFO NO BANHEIRO , PAPEL DE PAREDE DESCOLANDO E COM MOFO, FRIGOBAR COM POUQUISSIMA VARIEDADE, SO AGUA EM LATA DE 300 ML. ESTACIONAMENTO CARISSIMO E SEM SINALIZAÇÃO ADEQUADA PARA QUEM VAI SE HOSPEDAR.

Partner

8/10

Excellent

15 Jul 2026

Juliana

Café da manhã maravilhoso. Porém achei o hotel um pouco abandonado

10/10

Exceptional

14 Jul 2026

TALLES

Localização boa é o restaurante japonês é excelente

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Rogério

Maravilhoso tudo. Tudo excelente.

Partner

8/10

Excellent

12 Jul 2026

Julio

Pelo preço cobrado da hospedagem esperava um quarto mais limpo. Precisei pedir para trocar a capa do edredon de uma das camas por estar suja. Limpeza do banheiro precária. Valor cobrado pelo café da manhã muito alto - R$ 89,00 por pessoa.
Estacionamento terceirizado - cobra R$ 55,00 por 24 horas

Friends_and_family Family

2/10

Poor

12 Jul 2026

Juliana

Cafe da manha impecavel. No entanto, quarto antigo, velho, com cheiro ruim. Banheiro estava vazando agua.
As fotos nao refletem a realidade.

Self

8/10

Excellent

09 Jul 2026

Adriana

Quarto limpo, cama confortável , equipe solicita .

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Keila

Quarto amplo , bem limpinho . Café da manhã impecável .

Partner

8/10

Excellent

05 Jul 2026

Adriana

Quarto limpo , equipe solicita .

10/10

Exceptional

28 Jun 2026

Marina Aparecida

Quarto limpo e organizado,café da manhã excelente,funcionários super educados e prestativos!
Hotel bem localizado!

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

Adriana

Quarto limpo, funcionários prestativos , localização boa .

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Paulo

Já fiquei algumas vezes nesse hotel, que é confortável, ótimo café da manhã, restaurante japonês anexo excelente, além de ter boa localização. Mas esse hotel já precisa de uma renovação, pois notamos sinais de desgaste. Parece que isso já começou e alguns andares já podem, não tenho certeza, estar disponíveis.

Partner

8/10

Excellent

20 Jun 2026

Daniela

Ficamos num apto triplo por 3 dias / 2 noites. Em nenhum dos 2 dias em que deveria ter sido feita a arrumação do quarto, isso foi feito. Saímos pela manhã e retornamos no fim do dia, e nos 2 dias tivemos que entrar em contato com a recepção para reclamar e pedir a troca de toalhas e a retirada do lixo. Os funcionários que vieram fazer isso à noite, foram muito prestativos e gentis, mas não era sua responsabilidade. Reclamamos na recepção.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Marco Aurélio

Todo muy bueno.

Partner

8/10

Excellent

18 Jun 2026

Paulo

Hotel, apesar de ser confortável, já merece uma manutenção de suas instalações. Além disso, o check in poderia ser mais rápido (apesar de já ter estado no hotel algumas vezes, sempre tenho que preencher novo cadastro).

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Anna

Ótimo atendimento da equipe da recepção, bem como da camareira e do serviço de quarto.

4/10

Poor

14 Jun 2026

Ricardo

Os quartos do décimo andar precisam de reforma. Os móveis estavam com o estofado sujo ou manchado. Quando chegamos no quarto não havia toalhas de banho. A descarga do quarto disparou por duas vezes. Sendo que na segunda vez não conseguimos controlar e tivemos que chamar o serviço de quarto. Reforma já!

Friends_and_family Friends

8/10

Excellent

12 Jun 2026

valma

Café da manhã excelente, muita variedade e com qualidade

Self

10/10

Exceptional

11 Jun 2026

Gabriel

localização muito boa, Check in rápido e funcionários cordiais

8/10

Excellent

10 Jun 2026

Fabiane

Quarto confortável com bom atendimento do recepcionista, mas precisando de uma reforma no banheiro

Partner

4/10

Poor

31 May 2026

Eduardo

Mal conservado w serviço péssimo. Nem o frigobar repuseram.

Friends_and_family Family

2/10

Poor

28 May 2026

mucio Rodrigues Da Cunha

pessimo quarto, pessimo hotel

Partner

6/10

Pleasant

24 May 2026

Natalia

Padrão ok e atende para necessidades básicas, o ponto alto do hotel é a localização.

Partner

6/10

Pleasant

20 May 2026

JOSÉ AMÉRICO FONSECA

O hotel é muito bom, mas a acústica é muito ruim e isso me incomoda bastante em hotéis. Ouve-se o vizinho tomando banho, barulhos de trânsito.

Self

10/10

Exceptional

20 May 2026

Katia

Café da manha muito bom, quarto muito confortável e localização incrível

Partner

8/10

Excellent

18 May 2026

Renata

Ótima localização, café da manhã muito bem servido, quarto confortável

Friends_and_family Family

10/10

Exceptional

18 May 2026

Alex

Excelente custo benefício, hotel bem localizado, limpo, com excelente estrutura e um café da manhã espetacular!
Show! Ficaria hospedado novamente com certeza! Parabéns!!!

Friends_and_family Family

10/10

Exceptional

16 May 2026

Izabella

O café da amanhã é ótimo , atendentes super simpáticos , prestativo.

Partner

10/10

Exceptional

12 May 2026

Adriano

Estava tudo a contento

Partner

6/10

Pleasant

07 May 2026

Gabriel

Quarto com barulho e problema de esgosto! Fizeram a troca

10/10

Exceptional

05 May 2026

Rodrigo

Pena que mudaram o chuveiro

6/10

Pleasant

04 May 2026

Sergio Danilo

Não provei achei caro

2/10

Poor

04 May 2026

ALVARO

Péssima estadia no evento da OAB.
O Mercure já foi melhor

Self

10/10

Exceptional

03 May 2026

Marlon

Tive uma excelente experiência na estadia. O quarto estava sempre muito limpo e organizado, o que fez toda a diferença no conforto.

Friends_and_family Family

6/10

Pleasant

03 May 2026

PAULO ROBERTO

Horel precisa de uma repaginada nos quartos. Muito barulhente.

4/10

Poor

01 May 2026

Rubens

Quando chegamos, o banheiro estava com problema, pois a água não esquentava. No outro dia, simplesmente, mesmo tendo sido solicitado, não compareceram para limpar o quarto.

Friends_and_family Family

8/10

Excellent

30 Apr 2026

ELISE

Cafe da manha muito bom

Friends_and_family Friends

2/10

Poor

29 Apr 2026

Jacqueline

Não gostei de nada.!
Hotel velho é café da manhã fraco.
Não vale a pena o valor pago na diária.