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H2 Platinum

Belo Horizonte · Brazil

Av. Olegário Maciel 1748 - Lourdes, 1748View location

8.8/10Excellent1,001 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort8.6/108.6
Condition8.6/108.6
Location9.4/109.4
Neighborhood9.6/109.6
Value7.2/107.2
Amenities8.8/108.8
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About H2 Platinum

THE HOTELSophisticated, yet practical and welcoming. H2 Platinum combines the refinements of modernity with the simplicity of Minas Gerais hospitality. Located at Olegário Maciel Avenue, Belo Horizonte's most upscale region, 100 meters from Diamond Mall and 600 meters from Assembly Square, the hotel is an icon of a renovated city.

Warm atmosphere, complete structure, and attention to small details give guests different experiences, making H2 Platinum the best hotel in BH. LOCATIONH2 Platinum Hotel is located at Lourdes, BH's top neighborhood.

Nearby, the perception of life quality is significantly high due to excellent infrastructure, high levels of safety, and tree-lined streets. In addition, the region demonstrates a good gastronomic vocation with the presence of refined restaurants that bring the best of Minas Gerais cuisine.

Read more about this hotelShow less

With a stay at H2 Platinum Lourdes in Belo Horizonte (Santo Agostinho), you'll be steps from DiamondMall and 3 minutes by foot from Carlos Chagas Square. This hotel is 1.1 mi (1.8 km) from Afonso Pena Avenue and 1.4 mi (2.2 km) from Liberty Square.

Make yourself at home in one of the 81 guestrooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Belo Horizonte? This hotel has 2282 square feet (212 square meters) of space consisting of conference space and a meeting room. Limited parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 05 Pet max weight (per pet) in lb is 11 Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
    • Pool access available from 6:00 AM to 10:00 PM.
    • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Parking height restrictions apply.
    • Guests can access their rooms with a mobile device.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately BRL 50 to 80 for adults, and BRL 50 to 80 for children
    • Covered valet parking fee: BRL 60 per day
    • Pet fee: BRL 80.00 per pet, per day
    • Service animals are exempt from fees
    • Rollaway bed fee: BRL 250 per day
    • Service fee: 5 percent

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

Nearby attractions

DiamondMall 0.1 km / 0.1 mi
Carlos Chagas Square 0.2 km / 0.1 mi
MaterDei Hospital 0.4 km / 0.3 mi
Cemig Centre of Popular Art 0.9 km / 0.6 mi
Raul Soares Square 1 km / 0.6 mi
Minas Centro Convention Center 1 km / 0.6 mi
Central Market 1 km / 0.6 mi
Abilio Barreto Historical Museum 1 km / 0.6 mi
Memorial Minas Gerais Vale 1.1 km / 0.7 mi
Liberty Square 1.2 km / 0.7 mi
Biblioteca Publica Estadual Luiz de Bessa 1.2 km / 0.7 mi
Izabella Hendrix Theater 1.2 km / 0.7 mi
Basilica of Our Lady of Lourdes 1.2 km / 0.7 mi
Museum of Mines and Metal: MM Gerdau 1.3 km / 0.8 mi
SESC Palladium 1.3 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2004
  • Total number of rooms: 108
  • Number of floors (main building): 22
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
  • City centre
  • Nearest Bus / Metro Stop
Show 36 more facilities & services
  • Airport
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Valet parking
  • Room service
  • Laundry service
  • Multilingual staff
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • Shop
  • Garden
  • Gym
  • Newspapers
  • Luggage room
  • Café
  • Restaurant
  • Non-smoking area
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room: 1
  • Business centre
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Sauna
  • Steam bath
  • Hot tub
  • Breakfast
  • Identification card at arrival
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 25 m²TWN.ST
    TWIN STANDARDPhoto unavailable4 photos

    H2 Platinum

    TWIN STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Wi-fi
    • Living room
    • Bathroom
    • Cable TV
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Minibar
    • Microwave
    • Individually adjustable air conditioning
    • CD player
    • Individually adjustable heating
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 25 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable4 photos

    H2 Platinum

    DOUBLE STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Living room
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Minibar
    • Microwave
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Wi-fi
    • CD player
    • Cable TV
    • Children share the bed with parents

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    H2 Platinum

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    H2 Platinum

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO LUXURYSTUDIO • LUXURYSTU.LX

    Photos are not available for this room type.

    H2 Platinum

    STUDIO LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIUM KING BEDSUITE • PREMIUM KING BEDSUI.KG-PI

    Photos are not available for this room type.

    H2 Platinum

    SUITE PREMIUM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIUMSUITE • PREMIUMSUI.PI-2

    Photos are not available for this room type.

    H2 Platinum

    SUITE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PI-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIUMSUITE • PREMIUM • 1 Bedroom • 25 m²SUI.PI-1
    SUITE PREMIUMPhoto unavailable5 photos

    H2 Platinum

    SUITE PREMIUM

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 2
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PI-1

    Room amenities

    • Children share the bed with parents
    • Cable TV
    • CD player
    • Wi-fi
    • Living room
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Microwave
    • Minibar
    • Radio
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIUMSUITE • PREMIUM • 1 Bedroom • 25 m²SUI.PI

    Photos are not available for this room type.

    H2 Platinum

    SUITE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PI

    Room amenities

    • CD player
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Microwave
    • Wi-fi
    • Cable TV
    • Minibar
    • Shower
    • Hairdryer
    • Bathroom
    • Direct dial telephone
    • Radio

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    H2 Platinum

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    H2 Platinum

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 25 m²SGL.ST

    Photos are not available for this room type.

    H2 Platinum

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Minibar
    • Microwave
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Living room
    • Wi-fi
    • CD player
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    H2 Platinum

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT LUXURYAPARTMENT • LUXURYAPT.LX

    Photos are not available for this room type.

    H2 Platinum

    APARTMENT LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    H2 Platinum

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    H2 Platinum

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    H2 Platinum

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about H2 Platinum

8.8
Excellent
1,001 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
8.6 /10
Condition
8.6 /10
Location
9.4 /10
Neighborhood
9.6 /10
Value
7.2 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
29 Jun 2026
Fernando
Breakfast, clean room and location.
Friends_and_family Family
10/10
Exceptional
09 Jun 2026
Deraldo
Muito boa a experiência, não tenho nada a reclamar
Friends_and_family Family
10/10
Exceptional
03 Jun 2026
Ana
Property situated in a great place with great service.
Self
8/10
Excellent
29 May 2026
Paula
O ar condicionado no quarto estava fazendo um barulho que atrapalhava o sono. Embora uma pessoa da manutenção tenha ido ver, não foi resolvido. O problema continuou até o checkout. Sugiro que antes de disponibilizarem os quartos uma checagem seja feita. O restante estava muito bom.
Partner
10/10
Exceptional
04 May 2026
Tamara
Quarto limpo. Funcionários bem receptivos. Foi um boa experiência. Ótimo hotel!
Partner
8/10
Excellent
26 Apr 2026
Gillian
We will definitely choose this hotel again. The hotel is clean and our room was well designed with plenty of storage and lots of windows. The small gym seems to be nicely equipped compared to other hotels I have been to. The location of this hotel is excellent, with many restaurants and shops nearby. I felt completely safe wandering the neighborhood and walking to the Mercado Central, Parque Municipal and the Praça da Liberdade - all 30 minutes or less. The omelettes at the pleasant breakfast room were great, but otherwise breakfast was mediocre. We also found that the motion activated lights in the hallway do not turn on quickly and the hall was still dark as we walked to the elevator - this is dangerous but we could’ve used our phone light 😏.
Partner
10/10
Exceptional
17 Apr 2026
Manuel
Na
10/10
Exceptional
05 Apr 2026
João Paulo Gema
Hotel excelente, desde o atendimento dos funcionários até a acomodação. Quarto muito confortável, cama maravilhosa e café da manhã digno de resort. Experiência nota 10.
Partner
8/10
Excellent
16 Mar 2026
DUARTE
Good place, but don't have cofee cortesy during week end. Lamentable!
Friends_and_family Family
10/10
Exceptional
05 Mar 2026
Francis
y
10/10
Exceptional
19 Feb 2026
Paul
Room is very comfortable. Staff was wonderful!

We have stayed here before and will always stay here when visiting BH
Partner
10/10
Exceptional
06 Feb 2026
Sarah
Clean room. Spacious.
Business_and_leisure Partner
10/10
Exceptional
01 Feb 2026
Saulo
O quarto e os serviços com Padrão de 4 estrelas e a equipe bem receptiva
Business
6/10
Pleasant
30 Dec 2025
Felix
The hotel is great, the location is fantastic, but this time the AC in room 1606 was not working well
6/10
Pleasant
28 Dec 2025
Renata
Café da manhã não muito bom
10/10
Exceptional
23 Dec 2025
Celinda
All good
10/10
Exceptional
27 Oct 2025
Daniel
It is a good hotel in a great area of town.
10/10
Exceptional
20 Oct 2025
Cláudio
Hotel com excelente custo-benefício. Estadia excelente. Funcionários prestativos, educados e eficientes.
Partner
8/10
Excellent
19 Oct 2025
DUARTE
Good serrvice. But, serious noise problem in upper floor apartments, engine noise throughout the night. Another problem is extremely soft mattresses, not ideal for body health.
Business
10/10
Exceptional
27 Sep 2025
GRACIANO JOSE
Excelente!!!
Business
10/10
Exceptional
30 Aug 2025
Ethel

Very good location & safe area

Large room, firm and comfortable bed, air conditioning control, excellent shower, friendly staff. No kettle or cups in the room, fridge full so no room for our own stuff. No cereal for breakfast, and the same options every day. No liquid soap in the bathroom, just little shampoo and conditioner.
Partner
2/10
Poor
19 Jun 2025
Sidney
Muito acima do preço pela qualidade geral do serviço prestado. Serviço bem na média pra baixo. Não vale a pena. Não volto a me hospedar nesse hotel.
Business
8/10
Excellent
02 Jun 2025
Danielle
Tudo ótimo, faltou apenas a chaleira que tinha pedido na reserva, se eu soubesse que o hotel não tinha eu levaria a minha, uma pena. No mais atendeu as nossas expectativas, os funcionários foram bem atenciosos.
Partner
8/10
Excellent
30 May 2025
J G M
Os azulejos do box do banheiro estão soltando da parede.
Business
10/10
Exceptional
24 May 2025
Rafael
Amazing!
Business
10/10
Exceptional
18 May 2025
Lucia

Muito boa

Minha estadia foi breve (um pernoite), mas usufrui com tranquilidade de internet e da paz que a acomodação me propiciou.
10/10
Exceptional
23 Apr 2025
Delcio Lage
Good
Business
4/10
Poor
01 Feb 2025
Anouk
Chuveiro ruim, e toalhas e lençóis gastos.
Partner
8/10
Excellent
26 Jan 2025
George Rodgers
I notified the front desk that it was a bad idea to use a fragile plate to hold soap in the bathroom close to the sink edge where it could get wet slip off, fall to the floor and break into sharp pieces that almost cut my foot. I took a picture to show the front desk during check-out. After spending four days and having accident that could have been avoided their response was to charge me a100 multa for a 10 plate that should never have been in the bathroom. I will be sure not to stay there when I return in March.

Notifiquei a recepção que era uma má ideia usar um prato frágil para segurar o sabonete no banheiro perto da borda da pia, onde ele poderia molhar, escorregar, cair no chão e quebrar em pedaços afiados que quase cortaram meu pé. Tirei uma foto para mostrar à recepção durante o check-out. Depois de passar quatro dias e ter um acidente que poderia ter sido evitado, a resposta
deles foi me cobrar uma multa de 100 por um prato de 10 que nunca deveria estar no banheiro. Vou me certificar de não ficar lá quando voltar em março.
Business_and_leisure Self
8/10
Excellent
20 Jan 2025
Clarissa

Excelente localização, mas muito o que melhorar

O hotel possui instalações antigas. O quarto tinha um cheiro estranho, mas a cama era confortável.
O café da manhã é razoável, mas poderia ser melhor.
Fiquei um pouco incomodada com o atendimento recebido na recepção. Chegamos com apenas 2 horas de antecedência, pedimos para realizar o check-in e nos foi informado que somente poderíamos realizá-lo se pagássemos meia-diária.
Na saída, tentamos ver a possibilidade de obter pelo menos uma hora no check out, já que nosso voo era só à noite. Infelizmente, uma das atendentes foi até um pouco rude, disse que poderia fazer o favor de nos conceder 30 minutos, mas que se quiséssemos mais teríamos que pagar a meia-diária. Tudo é a forma que você diz algo. Achamos exatamente desrespeitoso esse comportamento. É importante realizar melhorias e treinamento no atendimento, principalmente da recepção.
Partner
8/10
Excellent
15 Jan 2025
Heloisa
Needs better towels
6/10
Pleasant
19 Nov 2024
Rodinei

Experiência ruim.

Me hospedei na unidade 2107, do quarto se ouvia uma ruído no forro que foi impossível dormir, reclamei, porém não foi resolvido, basicamente uma noite em claro.
Já me hospedei dezenas de vezes nesse hotel, de manhã eu e minha esposa saímos para trabalhar, não conseguimos chegar até às 12h para o check out, chegamos às 14h, mas a gerência do hotel não concedeu nenhuma cortesia, tivemos que pagar outra estadia, inclusive do estacionamento, por nossas malas ter ficado 2,5 horas a mais no quarto. O café da manhã, nunca a atendente do omelete está no local, a três hospedagens que não não consigo o omelete. Estão no direito deles, mas não volto mais.
Business
10/10
Exceptional
10 Nov 2024
Clayton
Clean and easy accessible
Business_and_leisure Self
10/10
Exceptional
22 Oct 2024
Ormond
Location is excellent, safe and the central market and a mall is close by. There is a restaurant next door which has great food. No
Leisure Family_with_children
4/10
Poor
21 Oct 2024
Abhinav
Poor service - missing basic things like coffee in the lobby or common sense practices on being responsive to customer requests
Friends_and_family Friends
10/10
Exceptional
09 Oct 2024
Frederico
Best Hotel in Belo Horizonte
Business_and_leisure Self
10/10
Exceptional
24 Sep 2024
Vivyane

Excelência em hospedagem

Excelência nas instalações, localização, e no atendimento de todos, em especial do gerente Vitor. Recomendo.
Self
2/10
Poor
22 Sep 2024
MATHEUS

Absurdo

Fiz o pagamento antecipado e tivemos um problema no voo de grarulhos. Tivemos que ficar no aeroporto por 1 dia. Quando chegamos no hotel avisaram que nosso quarto não estava disponível, pois eles haviam vendido para outro hóspede, alegaram que deu “no show” sendo que tínhamos pago antecipadamente 2 diárias.
E os mesmos avisaram que a 2 diária tbm n seria reembolsada.
Um completo absurdo.
4/10
Poor
17 Aug 2024
ILDEFONSO A TITO U
O quarto do hotel não era como o que vimos na foto. As 22:10 tentamos um room service e não foi possível tivemos que pedir um iFood . No dia seguinte no café da manhã às mesas estavam todas sujas e os funcionários todos conversando sem mostrar interesse em limpá-los para os próximos hóspedes . A impressão das comidas no café da manhã não eram boas, e o local tinha aspecto de sujo.
Estávamos em mais pessoas , e todas com a mesma impressão .

O hotel tem uma ótima localização .
Business
10/10
Exceptional
06 Aug 2024
Renata
Hotel bem localizado, funcionários eficientes, café da manhã bom e variado.
Leisure Family
8/10
Excellent
15 Jul 2024
Haical Jose
O café da manhã já foi melhor e o telefone da recepção demora uma eternidade para atender (quando atende).
Partner
8/10
Excellent
13 Jul 2024
vera

Bom custo benefício

Bom hotel!
Deixa a desejar no colchão que já está velho e desconfortável.
Travesseiros e toalhas tb merecem serem melhores.
Excelente localização, funcionários atenciosos com destaque para a equipe de durante a semana.
Partner
8/10
Excellent
13 Jun 2024
Carlos

Valentine's night.

Accommodation at the Exclusive Penthouse 2022 and we were very bothered by a noise that sounded like a water pump, throughout the night. They should take care of the sound insulation of this accommodation.
Partner
2/10
Poor
30 May 2024
Ralph
Está com cheiro de cigarro, péssimo atendimento do funcionário Vitor, foi agressivo, descortês e rude. Me cobraram taxa extra além do quarto no valor de R$100,00
Friends_and_family Family
6/10
Pleasant
05 Dec 2023
Clayton
Infelizmente, este hotel não oferece ferro de passar e nem taboa. Muita inconveniência pq as vezes eu precisava apenas para desamassar um blusa aqui e ali, e não tinha…o hotel oferece serviços de lavanderia.
Ou seja, ou eu pago ou eu saio amarrotado.
Infelizmente, apenas em Belo Horizonte que eu enfrentei este tipo de serviço.
Hotel não aceita o hospede a receber uma visita breve. Fui informado que se meu amigo subisse para assinar um documento, eu seria cobrado uma taxa extra.
Academia precisa ter ar condicionado pq no meio do verão, impossível de malhar na academia quente que o hotel oferece :-(
Fora estas questões acima, hotel bem localizado.
Leisure Partner
10/10
Exceptional
14 Sep 2023
Maria
Incredible breakfast
Leisure Partner
8/10
Excellent
19 Apr 2023
Sean
Everything great.
Business Self
10/10
Exceptional
05 Jan 2023
Rosemary
Next to diamond mall
Business_and_leisure Self
10/10
Exceptional
25 Nov 2022
Cristiane
Well located, excellent hotel, great staff, friendly and clean!!
Leisure Family
8/10
Excellent
28 Jun 2022
leonardo
Great place, but they charge me a extra 100 reais for parking per night , as I was paying already 640,00 for the room, too much, so be careful people they will charge you for parking,
Leisure Partner
2/10
Poor
20 Dec 2021
Anna
Terrível
Business Self
10/10
Exceptional
09 Dec 2021
Elisa
Excellent location, spacious, comfortable and clean room. Friendly staff. We will definitely stay here every time we come to Belo Horizonte.
Business_and_leisure Family
8/10
Excellent
19 Nov 2021
thomas

Nice hotel. Great location

Nice hotels. Very clean and rooms spacious. They charge $R 40 per person fir breakfast every day
Partner
10/10
Exceptional
09 Aug 2021
Ivana
A localização e perfeita. Perto de um shopping excelente, próximo ao mercado central cuja visita e imperdível, no mesmo prédio do hotel tem uma pizzaria excelente e a vizinhança e muito boa
Business
10/10
Exceptional
11 Dec 2020
Claudia

Will come back.

Great friendly staff, attentive and helpful.
Friends_and_family Family
6/10
Pleasant
18 Oct 2020
Cris
Location - near mall, restaurants and bars, Central Market, squares, etc. very walkable and also easy access to public transportation.
Business_and_leisure Self
10/10
Exceptional
10 Mar 2020
Alan

Amazing!

Perfect Location with a great staff !
Self
10/10
Exceptional
04 Feb 2020
Emma

Exceptional value in a great location

Great location!! Short walk from central markets, right near great restaurants and shopping centres.
Super comfy bed & pillows. Exceptionally clean. Beautiful friendly helpful staff too!! I will stay there every time I’m in BH now.
Business
4/10
Poor
03 Sep 2019
CC
They were not able to run my credit card at check in, but there shouldn't have been an issue since my card had plenty of credit limit. I called the bank and they didn't even show a decline charge. The person at the front desk refused to run the card for me again, they should have tried. I would not stay at this hotel again, not the best service.
Business Self
8/10
Excellent
27 Jul 2019
Austin

Very Good

Went for 3 days. The downtown area around is awesome and hotel seems to be in a really safe and nice area
10/10
Exceptional
14 Jun 2019
Richard

Good hotel with lots of food options close by

This hotel was in a good location. It is right next to a nice mall with lots of food options. It is in the center of town and has a very friendly staff. I stayed here on a cold night and there was no heat in the room, which is common for Brazil in general. I used 2 blankets and still had to wear clothes to keep warm. I would recommend staying here if your travel takes you to center.
6/10
Pleasant
27 Mar 2019
Alexandre

Hotel is good, but bad service!

No clean service for delicate clothes. We received a package in the hotel and it was not delivered to us, nobody has contacted us, even during checkout nobody said anything!!!!!! After we arrive in another city we remembered we should have received this parcel already and we called the hotel, they said they received 1 day before out check out, but they were waiting for us to go in the reception to get it, they didn't think it should be informed to us!!!! They charged us the freight to send it to another city in Brazil. For me, this service is unacceptable!
Partner
10/10
Exceptional
27 Nov 2018
Helenice
Amazing. Great Hotel with Great Staff!
Friends
10/10
Exceptional
28 Jun 2018
Azie

Great hotel in Belo Horizonte

The best thing about this hotel is the fantastic restaurant it has where we ate at the two nights we were there. The Pizzas are to die for, very good. Another good thing about this hotel is its location, its maybe 100 feed away from a very nice shopping mall with wonderful stores and coffee shops and restaurants.
10/10
Exceptional
29 Dec 2017
Edward

I will Return.

It was only for one night, but it was great!
The room was clean,pillows where excellent.
Restaurant in hotel made wonderful pizza over wood fire.
It is the nicest hotel I have ever stayed in Brazil...
Family
10/10
Exceptional
27 Sep 2017
Stephen

Great Hotel

Have stayed here on previous visits to BH.
Great Hotel and excellent location for EXPOSIBRAM exhibition.
Good restaurant food and wine list
10/10
Exceptional
07 May 2017
Kerry

Great location in BH

The staff were very helpful answering our questions, recommending vegetarian restaurant options, and responding to requests. They were always cheerful, friendly and personable. I will definitely stay at the Promenade when i next travel to BH !
8/10
Excellent
13 Feb 2017
Verified traveler
Good location , good breakfast , security, and close to shooping center
10/10
Exceptional
30 Jul 2016
Max

I'll be back

Excellent location, close to a shopping mall and busy street with lots of option to eat and drink - from casual to formal. Very friendly staff, parking, and great breakfast. Wi-fi fast enough for day to day business needs.
6/10
Pleasant
29 May 2016
Verified traveler

Not 4 Stars

On the positive side the wifi worked great and the hotel is one block from a nice shopping mall. However the rooms are not of 4 star quality. For example the desk chair was old and uncomfortable - I had to put a pillow on it to keep from sinking into the chair. Front desk staff was generally not friendly - when I walked by and smiled and said hello, the front desk person looked away. This hotel would fit well into the budget category.
10/10
Exceptional
01 Dec 2015
Verified traveler

Nice hotel for business people

nice bedroom, clean, very nice breakfast. Great staff assistance
10/10
Exceptional
04 Nov 2015
Allan M.

Quick getaway

Wonderful stay, recommended for all kinds of travelers (executives, families or solo). Friendly staff, close to the best the city has to offer (Mall, bars, restaurants).
8/10
Excellent
21 Sep 2015
Stephen

Great Hotel

Excellent hotel for business travel.
Good accommodation and food.
Friendly staff who can assist with all requirements and speak English.
I will stay there next time I am in BH, Brazil
10/10
Exceptional
15 Sep 2015
Verified traveler

Nice hotel in a great neighbourhood

Hotel is well kept with a nice breakfast. The internet was fast. The neighbourhood has a lot of nice restaurants.
8/10
Excellent
09 Sep 2015
Sagar
Given the limited choices in Belo, this is a good hotel. The rate is competitive. I prefer the larger rooms. Breakfast buffet needs an improvement. Close to the mall and a short cab drive to more dining options.
10/10
Exceptional
18 Aug 2015
Edmes A
Very good
10/10
Exceptional
22 Mar 2015
Verified traveler

Comfort and Convenience in Belo

Nice hotel, wonderful staff, good location near mall and close to offices I needed to visit.
The plumbing could use some attention...water on the bathroom floor, shower head was spraying everywhere...otherwise a great stay!
2/10
Poor
15 Nov 2014
Michael Los Angeles

Not clean

Moved from one room to another because of cleanliness and found the same - mold, old not updated bathrooms and not very clean all around.
Would not recommend .
8/10
Excellent
15 Oct 2014
Marc Thompson

Perfect City Location

In a city that is too complicated to outsiders, Promenade offers a great location for food, shopping and relaxation.
10/10
Exceptional
01 Oct 2014
Verified traveler

Friendly business hotel

I arrived at the hotel very early in the morning following an overnight bus trip from Rio. I only wanted to drop my bag, but they were able to check me in, even though it was barely 7 a.m. That was very much appreciated. The three members of the front desk staff I dealt with during my stay spoke perfect English--a rarity in Brazil. Everyone was helpful and friendly. My room was attractive, modern, and clean. Breakfast was ample. WiFi signal was strong. The hotel is located near a major shopping center in a nice part of town, only a 25 minute walk from the bus station. Overall, a very comfortable, pleasant stay.
10/10
Exceptional
14 May 2014
Diana

Would definitely stay there again

It was a great location and the staff was incredibly helpful. Restaurant also has great food.
8/10
Excellent
30 Apr 2014
Marcus Vinicius

Excellent

Excellent location and attendants. They were very helpful.
8/10
Excellent
25 Apr 2014
Bill

A nice stay with the best pizza in the world!

The location was convenient to our arrival at the smaller Belo Horizonte airport. With an attached pizza restaurant serving the best pizza two of us ever had and an upscale mall one block away, it was a great stay.
8/10
Excellent
26 Nov 2013
jimmy jamalama

Good location, bad bed

Perfect location, close to mall and restaurants. Seems more attuned to business travelers. The bed was the low point, one of the worst I've slept on in a long time.
Partner
8/10
Excellent
09 Sep 2013
Business Traveler 305

Great Hotel, good pizza and amazing location

Had a great time there! Loved the location which is just a 1/2 block from the mall. Everything that you may need is in the mall. The Hotel's restaurant has an amazing pizza and great service. Breakfast was just perfect. Noise isolation inside the room it was perfect. Good bed, comfortable sleep.... What else can I say it? For sure good stuff no a 5 starts for me just because of the decor luxury in general does not feel like a Ritz Carlton type of Hotel but I can say feel great in this place.
6/10
Pleasant
05 Aug 2013
Luciano

Terrible internet

Bad experience with internet connection. Business hotels need to take care this service.
10/10
Exceptional
23 Jul 2013
Erikaflores

excellent experience

The persoal of the hotel is incredible, friendly and helpful
8/10
Excellent
24 Jun 2013
Verified traveler

Good but expensive

It was overall very good, but too expensive during Confederations Cup.
8/10
Excellent
26 May 2013
Gary

Good location in Belo Horizonte

nice location in Lourdes area , shopping mall near and 3 blocks from many excellent restuarants , well designed rooms and good value for the price
8/10
Excellent
14 Apr 2013
Carol

Thumbs up!

I enjoyed my stay at the Platinum BH...have stayed there 2X before...good location with mall a few steps away...
Complimentary water when I arrived but not the second day. :( This is important to me as a traveler.

As a single female traveler, I felt safe with the card being required to access the floor of my hotel room.

The check out was a 'pain' as there were technical difficulties. Too bad but they did do their best.

Over all, a good stay! I will go back... Happy and safe traveling...
8/10
Excellent
22 Dec 2012
Trisha

Too pricey

Overall the hotel is good, very clean, friendly staff but it doesn't worth the high rate that I paid. Room is very simple and bed is really uncomfortable. I wanted an extra blanklet and pillow and housekeeping was closed.
6/10
Pleasant
09 Aug 2012
Carlos

Good location

Good location. Rooms very plain. Good Breakfast and Internet access.
10/10
Exceptional
10 May 2012
Lorraine

Platinum experience in BH

Staff at reception were very cordial. The breakfast was delicious every day and meals at the restaurant were good. Easy to check-in and fast to check-out and the reception team was also willing to help me sort out some of my flight issues.

The hotel is in a great location - 1/2 block away from a shopping mall, with a taxi rank right there...

Bathroom comfortable with excellent shower heads. Large comfy beds too.

I will definitely stay here every time I travel to Belo Horizonte for work.
8/10
Excellent
06 May 2012
Carlos C
Good hotel for business. Good location. Internet slow and allows only one device at a time.
6/10
Pleasant
19 Jan 2012
Milind

Fine place for business travelers

Free internet - works fine. Exercise machines are 2 treadmills with very basic functionality - no way to change the slope, just the speed on a flat belt. Quite a few weight-training machines and free weights available. Breakfast was fine (nothing extraordinary). A good selection of TV channels for international travelers. Good location. I also liked the free coffee machine in the lobby (no in-room coffee machines). The rooms are a bit older and felt a bit stuffy.
8/10
Excellent
11 Dec 2011
Fnpit

Great Location

Newer Promenade. Great pizza restaurant. Close to Diamond Shopping.
8/10
Excellent
04 Dec 2011
Daniela

Hotel is ok

This hotel was comfortable and clean, nothing special. I got a room with 2 single beds, it's hard to believe that hotels still have rooms with SINGLE beds! This is a little disapointing.
8/10
Excellent
13 Jun 2026
Nelton A
Boa experiência. Check in no QR code mesmo na recepção, achei chato. Funcionário nem sequer ofereceu ajuda.
Self
10/10
Exceptional
08 Jun 2026
Glauco
Tudo ótimo, limpeza e funcionários
Friends_and_family Family
10/10
Exceptional
01 Jun 2026
Consuelo
Bem localizado, quarto limpo e amplo, staff e cafe da manha ótimos!
Self

Location & surroundings

H2 Platinum
Av. Olegário Maciel 1748 - Lourdes, 1748, Belo Horizonte, Brazil

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H2 Platinum

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