Banyan Tree Kuala Lumpur

Malaysia , Kuala Lumpur
Kuala Lumpur, Jalan Conlay
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100 reviews shown

10/10

Exceptional

03 Mar 2026

Mark

Everything was perfect.

Business Friends

8/10

Excellent

28 Feb 2026

Paul

Great hotel, in an ideal location. The convention centre is close by with a lovely park and some good bars and eating places. The swimming pool was too cold to enjoy. Not great for just lounging around, shame really.
Book your trips on Trip adviser as the concierge service was 4 times the cost for the same experience.
Staff were very friendly and attentive, breakfast was superb.

Partner

10/10

Exceptional

21 Dec 2025

Shobha

Our stay was made truly memorable by the exceptional hospitality of the hotel staff. Everyone was courteous, attentive, and always willing to help, which created a very welcoming atmosphere throughout our visit.

A special mention to the restaurant team Nash, Hanif and Rayna for their outstanding care and thoughtfulness. They went out of their way to understand our vegetarian preferences and ensured that we had a variety of well-prepared and delicious options. Their warmth, flexibility, and genuine hospitality made dining a delightful experience.

Thank you to the entire team for the care, professionalism, and personal touch. We truly felt looked after and would highly recommend this hotel to anyone seeking comfort and exceptional service.

10/10

Exceptional

11 Dec 2025

Annie Eno

My stay at the Banyan Tree was exceptional. From the meticulous attention to detail, the delicious food at Horizon Grill and the general customer service. I had a blast and really enjoyed my birthday 🎁

Leisure Self

8/10

Excellent

24 Nov 2025

Robin

Staff were over courteous because they wanted you to give them very good comments on a certain review website, they even handed out their own cards so you had their name. Yes they were helpful but how much was genuine. There were areas where the hotel let themselves down so they should have focussed on these.

Leisure Partner

10/10

Exceptional

11 Nov 2025

LINDSAY

Very good room, great breakfast and best views in KL

Leisure Friends

10/10

Exceptional

10 Nov 2025

Lau

Great service n environment

Partner

8/10

Excellent

14 Oct 2025

Genevieve

This is a luxurious hotel that is very grand and spacious with huge rooms and a stunning rooftop bar. The staff were extremely kind and quick to help with whatever we needed. Breakfast was very generous and was in a nice setting. Overall we had a comfortable and peaceful stay.

Unfortunately there were just a few things that could have made our stay better for the price we paid. The room itself had a very good layout, however it wasn't 100% clean when we arrived and the shower (which in principle was very cool and high tech) didn't work very well/hadn't been maintained. We could also hear next door very loudly while in the bathroom, as if they were in the same room!

The pool had a great view of the twin towers but it would have been nicer if the glass panels had been clean or the facility had been outdoors with a bar or similar! We got the feeling that this hotel was less for tourists and more for luxury residents/business trips so I suppose it makes sense why the pool was quiet and private. I would just be wary of that if booking for a holiday.

Lastly, it is almost impossible to walk to anywhere close to the hotel. Even heading to the Pavilion shopping centre directly opposite is quite tricky to get to. However this isn't a major inconvenience as the Grab taxi service is so smooth across KL!

Overall, this is a peaceful and luxurious hotel with great staff and service, however at times it feels not very well suited as a holiday destination.

Leisure Partner

10/10

Exceptional

12 Oct 2025

stephanie

Perfect stay

Everything was perfect ! highly recommend to stay at the Banyan Tree when you are in KL ;-)
Beautiful bedroom, spacious, amazing and kind staff, great restaurant and rooftop bar with an impressive view

Partner

10/10

Exceptional

22 Sep 2025

LEONARD PIO

From check In , throughout the stay and check out, the staffs were excellent during my stay for a night

Partner

10/10

Exceptional

16 Sep 2025

Fergus

Great

10/10

Exceptional

04 Sep 2025

Eric

Leisure

6/10

Pleasant

29 Aug 2025

Khalid Abdullah

It is overrated while there are lots of 5 * hotels adjacent with better rates

Leisure Family

10/10

Exceptional

28 Jul 2025

Oscar

Outstanding!

The room was gorgeous with incredible views. The staff from the moment we arrived were kind and attentive. The room had been decorated for us with birthday balloons and a piece of cake each - this was totally unexpected but such a nice touch. The staff were really accommodating when we wanted to watch the sunrise on the roof, something I highly recommend doing. We can't wait to stay again later in the year :)

Partner

10/10

Exceptional

17 Jun 2025

LORRAINE

A brilliant choice!

Surprising small hotel, you would think it was huge. Rooms on 56 floor. Beautiful room and fabulous bathroom. Lovely, personal service. Vertigo bar is a must and very reasonably priced. Best views ever over Petronas towers! The pool is amazing too and was empty. The location opposite the Pavilion shopping mall and near other attractions is really good. A lovely hotel, highly recommended.

Business Family

10/10

Exceptional

16 Jun 2025

Rupert

Wonderful hotel in central KL, the breakfast views are spectacular! Beautifully appointed rooms with great attention to detail.

An excellent base for our time on business and exploring the city.

A much easier spot for car drop offs than other hotels near Bukit Bintang

Business_and_leisure Partner

10/10

Exceptional

14 Apr 2025

moufi

Very nice hotel .. vwry kind staff .. amazing view from the rooftop bar ...

Leisure Self

10/10

Exceptional

13 Apr 2025

Julie

I had a very nice stay at Banyan Tree KL. The room was very spacious and I loved the bathtub and bathroom. Comfort level was high, staff was excellent. Lots of little attentions in the room (essential oil, yoga mat, smart toilet - scared me at first!). There is a nice pool and the breakfast was excellent. It's pricey, but a nice treat!

Leisure Self

6/10

Pleasant

28 Mar 2025

Nigansha

Misleading post by hotels.com

The pictures provided through hotels.ca was misleading as I primarily booked this hotel for the view of the klcc towers from the swimming pool. On the pictures through hotels.com the two towers are perfectly visible. However there is now a building that's come up which blocks that promised view. This really defeat the purpose for me as traders was a cheaper hotel with a better view.

Partner

8/10

Excellent

20 Feb 2025

Lina

The room is big and nice decor. Staff at the lobby and check in are very attentive. Only problem is the staff at breakfast forgot to put our order and we wait more than half hour the food didn't come so I had to cancel my order. Very disappointed!

Leisure Family

10/10

Exceptional

18 Feb 2025

julien

Excellent tailored service, beautiful room and amazing roof top bar.

Leisure Partner

10/10

Exceptional

29 Jan 2025

HYUN JI

Best experience ever. Location, view, facilities and services were all on point! Lifetime experience and will remember this memories forever.

Leisure Family

10/10

Exceptional

16 Dec 2024

chris

Luxurious hotel

Fantastic hotel at the hight of luxury. Great location and amazing roof top bar

Friends_and_family Family

10/10

Exceptional

12 Dec 2024

Chee Hwa

Nice and relaxing with friendly and helpful staff. Will definitely be returning.

Leisure

10/10

Exceptional

07 Dec 2024

Caroline

Best hotel and best service

Best hotel weve ever stayed at. Exceptional service

Partner

10/10

Exceptional

05 Nov 2024

Benjamin

Stunning hotel with amazing rooms. Views are incredible over the KL skyline. Rooftop bar is fantastic with great views of the Petronas towers. Staff on the whole were very friendly and welcoming, particularly those on reception and at breakfast. Well located for access to the main areas of Kuala Lumpur.

Leisure Partner

10/10

Exceptional

22 Sep 2024

Efstathios

Amazing hotel, best one I have stayed. Not only it has all you expect from a 5 star, but everyone is so professional without making you feel too awkward by being super polite, as it happens to many 5 stars. Amazing views, very very nice bathrooms with views from the window, amazing breakfast, good location. I could leave there for ever.

Leisure Partner

10/10

Exceptional

10 Sep 2024

Ben

This is our 2nd stay with the Banyan Tree brand and we were equally impressed as the Macao property. Thank you for maintaining the very high standards.
We highly recommend.

Leisure Partner

6/10

Pleasant

05 Aug 2024

Hakam

over priced hotel
Bath tube did not work
Restaurant food was very generic
The roof top bar service sucked and a local beer (tiger beer) was ~8us$.avoid

Leisure Self

6/10

Pleasant

06 Jul 2024

Dixon

Do not have the service expected from a luxury hotel.
Offered us to upgrade for a fee and when i asked for free upgrade based on my platinium status, they said the hotel is fully booked. Then why its available if we are willing to pay?
Lobby dark and warm.

Leisure Family

10/10

Exceptional

04 Jun 2024

Ibrahim

Good

10/10

Exceptional

19 May 2024

Madiha

Love the spa

Business_and_leisure

10/10

Exceptional

04 May 2024

Chan Hang Yee Daisy

very good staff service!

Leisure Family

10/10

Exceptional

03 May 2024

Michele Jean

Stunning rooms and service. Dinner at Altitude was excellent. Room was spacious and no detail overlooked. I look forward to coming back!

Leisure Friends

10/10

Exceptional

26 Apr 2024

Kam

Hotel has a bridge to the Pavilion Mall which is so convenient when rain was pouring.

Leisure

8/10

Excellent

22 Apr 2024

Danish

Amazing place

10/10

Exceptional

20 Apr 2024

Franklin T

This is a fine truly five star hotel. The breakfast on the roof restaurant was excellent. The service of staff is top notch. The spa was relaxing and moderately priced. The hotel has a walkway to the mall across the street with excellent shopping and dining choices. The only bad experience is that the room takes a long time to cool down if the air conditioner is shut down due to vacancy. I would definitely book this hotel again.

Leisure Family

10/10

Exceptional

26 Mar 2024

Gaige

Beautiful!

10/10

Exceptional

29 Jan 2024

Helen

The Banyan Tree is a great option for anyone travelling to KL on holiday, due to its convenient location.
The rooms are spacious and very comfortable. Vertigo Bar is a must for a sunset cocktail and the staff are so attentive.
The only slight negative is breakfast which is confused (waiters getting orders muddled) and it’s not particularly appetising, although if you like pastries you won’t be disappointed!

Leisure Friends

10/10

Exceptional

11 Jan 2024

Ming Long

It was a luxurious experience, the service was out of this world and the entire property just felt really safe with a super nice view from the room.

The breakfast and food were pretty good as well and it was definitely worth the price for the stay if you are looking for something more luxurious.

The room was very spacious together with the toilet and there was even a toto washlet toilet bowl!

Leisure Partner

10/10

Exceptional

18 Dec 2023

Maria

Customer service was excellent

Leisure Partner

10/10

Exceptional

30 Oct 2023

German

All the staff at the hotel are super nice and kind, the lady at the front desk of the roof top always find us table even when the place was full, the concierge people also very helpfull

Leisure Partner

10/10

Exceptional

26 Jul 2023

Greg

Perfect staycation

Excellent stay. Service was spot on and room comfort/amenities perfect. Everything about the stay was positive. Although one of the pricier properties in KL, the exclusive feel of this hotel justifies the little extra. I would rate as nearly as good as EQ.

Partner

10/10

Exceptional

13 Jul 2023

Zhala

Great location!

Leisure Self

8/10

Excellent

30 Jun 2023

Ferenc Bence

A nice hotel, but not necessarily worth the extra cost compared to other options in central KL. We liked the building and our room (spacious, great views), the complimentary aromatherapy set, and the staff were great too.
However, the breakfast was somewhat disappointing - both in variety and taste. We had better in a hotel in Chinatown for half the price. Also, while Vertigo does have the views, the cocktails are just not great - again, the cocktail bars in Chinatown offer better and more creative drinks.

Leisure Partner

10/10

Exceptional

13 Jun 2023

Fauzia

Nil

Leisure Partner

10/10

Exceptional

04 Apr 2023

Ghee Wee

We are fully satisfied with location, room condition, staffs kindness and their hospitality. And the breakfast is delicious too.

Leisure Family

10/10

Exceptional

30 Mar 2023

DAXIAN JACKSON

The best of the best! Bayan tree never fail to impress!

Leisure Partner

8/10

Excellent

20 Mar 2023

Fanny

Like the hotel ambient, spacious room and room layout, spa, good breakfast, friendly and helpful staff serving breakfast, covered link to the mall.

Dislike the scent of the toiletries.

Leisure Partner

10/10

Exceptional

25 Jan 2023

Jahangir

All of the staff at the hotel were amazing.

8/10

Excellent

23 Jan 2023

Enrico

I liked the view and overall the facility, I really did not like the experience at Vertigo bar. The staff was particulary rude.
Also, after we reported it at the reception, nothing happened.

Leisure Family

10/10

Exceptional

18 Jan 2023

Chanthanome Nikki

We love this property, it’s so comfortable with excellent services as well as walking distance to the pavilion for shopping, cafe and restaurants.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2023

KHASHINI

Excellent hotel with excellent service. Would definitely return!

Leisure Self

10/10

Exceptional

22 Oct 2022

Riyadh

Very nice hotel with convenient access to Pavillion Mall.

The staff were friendly and helpful.

Breakfast is excellent and the atmosphere was perfect.

Leisure Partner

10/10

Exceptional

08 Sep 2022

YAZMEEN

The hospitality here is first class. Upon arrival, the staff was very friendly and offered so many recommendations for places to eat and shop. We love our hotel room where the views were simply breathtaking. Especially the rooftop bar. Food was amazing and we absolutely loved their breakfast. Special shout out to our friend Adha who made our stay so memorable with his hospitality and recommendations.

Leisure Partner

10/10

Exceptional

11 Jul 2022

Krishna

Awesome hotel to unwind and relax

Great hotel to relax and unwind. The ambience of the hotel is amazing and the staff so helpful. Had a great stay and really enjoyed the spa facilities and the excellent restaurant and bars. The views from the Vertigo bar are the cherry on top.

The Retreat room is a really treat with lots of great touches and a epic shower room.

Partner

8/10

Excellent

30 May 2022

Choon Hiang

Exclusive and not crowded

Leisure Partner

10/10

Exceptional

15 Apr 2022

Sylvia

Faultless

Leisure Partner

10/10

Exceptional

07 Apr 2022

Ching Yieng

10/10 nothing to be picked on! Very nice hotel and super accessible

Leisure Partner

10/10

Exceptional

09 Jan 2022

Hooi Yin

It's a very nice and comfortable experience in Banyan Tree. Especially the quality of the bed and pillow. I had my best sleep for the night. I was impressed with the toilet, spent my sweet time experimenting the buttons. The bath tub is of high quality and it's big enough for 2. The hotel is very thoughtful to prepare all amenities which you possibly needed for the stay. Eg: I needed bath bombs, they have bath powder ready beside the bath tub. The morning breakfast was awesome too. However, the downside was the Vertigo Bar. The service was not as good. Made a reservation but they did not let me take the good spot. There were tables which was empty and I requested for the seat. They said they will have to sort out the customers before deciding if we could take the spot. And they never came back to me. And that table was still empty when I left. Service was slow as well. Ordered satay and it came after 30 min or more. Never going back Vertigo. But overall it's a very positive experience and would definitely go back again for the stay.

Leisure Partner

10/10

Exceptional

27 Dec 2021

Navaneeswary

The service was amazing and the staff was very efficient, helpful and friendly.
The amenities was good and very well stocked.

Partner

10/10

Exceptional

23 Dec 2021

Verified traveler

Excellent Services

Services are excellent. But the room cleanliness below expectation.

Partner

8/10

Excellent

13 Dec 2021

Cho

clean and nice

Business_and_leisure Family

10/10

Exceptional

21 Nov 2021

Kok Kuan

Worth the money. Service and property is very well design and play. The only items is the conditioner was empty.

Leisure Family_with_children

10/10

Exceptional

15 Apr 2021

Verified traveler

Friendly staff, good location and great views

Stayed for 3 nights at the Signature Sky King. The service was very good, with friendly staff. Despite the CMCO restrictions, the staff there were approachable and they rendered their services professionally.

The KL tower and the city view added a memorable experience, especially at night.

The location was very strategic with easy access to the Pavilion Mall via the link bridge on level 2.

All in all, a much needed break for my Mrs and myself and the experience was very good.

Partner

10/10

Exceptional

13 Oct 2020

Great hospitality from the staff, clean and nice room with great view 👍

Leisure Partner

10/10

Exceptional

15 Jun 2020

Senthuran

One of THE best hotels in KL

Great service, great views. Definitely one of the best places to stay in KL and would recommend it.

Partner

10/10

Exceptional

25 Feb 2020

Verified traveler

Overall it's excellent, conveniently located next to the shoppibg mall, very friendly staff

Leisure Self

10/10

Exceptional

19 Feb 2020

Verified traveler

Staff are very helpful and polite, room are very clean with nice view

Leisure Partner

6/10

Pleasant

05 Feb 2020

Ray

Average good. Facility old and breakfast buffet is limited choice .

Partner

10/10

Exceptional

04 Jan 2020

Kenny

It was a wonderful experience. I got to leave early really don’t have the time to eat breakfast, the staff Was very kind packed me some snacks. Overall great experience.

Friends_and_family Partner

10/10

Exceptional

24 Dec 2019

Verified traveler

This property is run like a small boutique hotel with attention to detail and personal attention. It is in the heart of KL and walking distance, through an elevated tunnel to Pavilion mall and all the activities and eateries of this area and views of the Petronas, yet very quiet. The breakfast was vast and delicious. Emily at the front desk also helped me with an unexpected business issue. I would definitely stay again.

Business Self

6/10

Pleasant

21 Dec 2019

Verified traveler

Breakfast selection not worth trying ... good location walking distance to major Malls

Leisure Partner

6/10

Pleasant

13 Dec 2019

goh

The room was dirty

Friends_and_family Friends

10/10

Exceptional

11 Dec 2019

Andrew

Best hotel stay EVER

This establishment has truly redefined what a 5 star experience is for me. From the moment we arrived we were questioning whether we had been mistaken for celebrities!!

The level of service and care, from every member of staff, was astounding and the environment within which it was delivered was breathtaking!!

I've stayed at many hotels and this has made every other experience feel mediocre. I'm now trying to engineer ways in which I can return to Kuala Lumpur and visit the Banyan Tree once again.

Big shout out to Joshua, who repeatedly went the extra mile to ensure we had the best experience. And huge thanks to Helmi, who completely saved our holiday when we left our passports in a taxi. Also, to Raaj and Larry for helping with that situation.

If I could give this a higher rating than 5 stars I really would.

Partner

10/10

Exceptional

08 Dec 2019

Verified traveler

The amazing staff!

Leisure Partner

2/10

Poor

05 Dec 2019

Gio

AC noise and uncomfortable bed

Self

10/10

Exceptional

10 Nov 2019

Verified traveler

Great location and awesome facilities! The view of the cuty is gorgeous and would highly recommend.

Partner

8/10

Excellent

06 Oct 2019

Yeap

Everything is really good except hotel WiFi which I had problem logging in, needed to refresh whenever I stopped using, speed a bit slow. Hotel staff- reception, housekeeping, restaurant, conceirge- special compliments, they were great!

Partner

10/10

Exceptional

03 Oct 2019

Andy

Marvellous

Stunning hotel, extremely good services and marvellous stays.

10/10

Exceptional

29 Aug 2019

Verified traveler

Everything was excellent, the staff, the room, the amenities. The view from the rooftop was awesome. It was faultless. Will definitely stay there again

Leisure Family

10/10

Exceptional

04 Aug 2019

Rose

Very good service. Nice big rooms. Breakfast choices are reasonable, and come with free Prosecco and great view of the twin towers! It’s a little bit of shame that there is some construction work going on which blocks the full view of the twin towers, but hopefully it will complete soon!

Leisure Friends

10/10

Exceptional

18 Jul 2019

Niamh

Absolutely stunning hotel which cannot be faulted! The standard room is huge with amazing views of Kuala Lumpur.
Staff were extremely welcoming and friendly.
Only thing I will say is to make sure you ask how to switch the AC off in the rooms as we couldn’t figure it out and we’re freezing!
Rather than that minor thing this hotel is one of the best I’ve ever stayed in and 100% recommend to anyone travelling to Kuala Lumpur.

Leisure Partner

10/10

Exceptional

30 Jun 2019

Ray

book to this same hotel again.Good experience stay

Relax and good service .

Partner

10/10

Exceptional

29 Jun 2019

Jonathan

Pretty well perfect

Pretty well perfect. Love the rooftop bar and restaurant. Superb room with enormous well appointed bathroom and walk in shower. Fast check in and check out. Would upload some photos but the upload function doesn’t work... oh well.

10/10

Exceptional

26 May 2019

Chan

Splendid view of KL

Leisure Family

10/10

Exceptional

23 May 2019

Lee

Excellent staff service from them.

8/10

Excellent

20 May 2019

chong

Amazing hotel and cozy hotel.

Amazing hotel and cozy hotel.

Partner

10/10

Exceptional

27 Apr 2019

Chris M.

Wonderful experience

Banyan Tree had remarkable accommodations as well as professional and courteous staff. I would recommend a stay here for family and solo travelers.

10/10

Exceptional

09 Apr 2019

Mimi

A Charming Hotel in KL

Absolutely, Banyan Tree KL is a beautiful hotel in the center of Kuala Lumpur. I stayed there by myself after a busy conference. Being assigned a room on the 55th floor, I had breathtaking view of the city. The huge windows, the charming decor and amenities radiates the room. The staff are caring professionals and many helped me sought out travel routes and questions.

10/10

Exceptional

28 Mar 2019

Pedro L

The best hotel in Kuala Lumpur

Friends

6/10

Pleasant

09 Mar 2019

Ghazalie

It Could Have Been Better

The Banyan Tree Kuala Lumpur would have been a delight if not for some quirks during our two-night stay. Housekeeping not up to mark. If there are ten things to do to a room, they only did a few each time. Used towels were cleared away but new towels were not replenished. Used coffee cups were left on the coffee top. They were not cleared nor replaced until asked. Eaten fruit platter with used cutlery was also not cleared away. The room was also not vacuumed. So for those of us who walk around without our shoes or slippers, we could feel the sand on the floor. The sheets and pillowcases were also not changed daily. Toilets were clean. The WC was a delight to sit and pamper. It really warms one up and made up for the quirks. Hi Tea however came as a major disappointment. The five of us arrived at The Altitude at 3.00 pm and were promptly seated. Coffee, tea and hot chocolate orders arrived within 10 minutes. However, not the food items. The first serving only came at 3.45 pm. By then, our coffee, tea and hot chocolate had turned cold. The three serving categories were also served 20 minutes apart. On a positive note, we liked the buffet breakfast served. The spread was reasonably wide, a good mixture of local and Western array. The waitress was very attentive with our coffee and hot water. So were the chefs who asked if we would like our Danish pastries warmed up. We may return if improvements can be assured.

Family

8/10

Excellent

21 Feb 2019

Verified traveler

Great room but lackluster effort by staff

Was disappointed they couldn't give me my room on time, not very good communication between the staff there. But I was given a free room upgrade as a result. That didn't matter to me much, just wish they could hold their promise with the check in time.

10/10

Exceptional

11 Feb 2019

marta

Amazing!

Partner

8/10

Excellent

08 Feb 2019

Verified traveler

Great location and such large space for bath room with twin towers view.

Business Self

10/10

Exceptional

07 Feb 2019

Nice hotel closes to shopping & dinning centres.
Staff are nice elsewhere.

10/10

Exceptional

13 Jan 2019

Verified traveler

Luxurious pampering in KL. I will be back. 53rd floor pool and restaurants on 53, 58, and 59 are amazing. Full-on views of Petronas Twin Towers and far more of the KL skyline.

Leisure Partner

10/10

Exceptional

01 Jan 2019

Verified traveler

Absolutley fabulous! Best so far in KL!

Super fantatsic service and level of attention, even to the minute details inside the room
Extremely pleasant stay. The best I had so far in KL!

Family

10/10

Exceptional

20 Dec 2018

Verified traveler

Best Choice

The hotel is new and good service. Like the bathroom with City View. The breakfast is good too and located on sky deck! Convenient location with a link bridge to Pavilion!

Friends

8/10

Excellent

01 Dec 2018

Hwee Fern

The shower area stinks of bad sewage. It didn’t go away even after they came up to clean. If you are light sleeper, ask for rooms further away the lift. The walls sound proof don’t seems very good, i can heat the lift ‘tinkle’ very clearly and the ‘tinkle’ sound is actually quite soft.