Name: Best Western Plus Hotel Fino Chitose
Address: 13-3, Chiyoda, Chitose-shi, 066-0062, JP

6/10

Pleasant

19 Jul 2026

Liane

We only stayed a night before our flight. We had the worst time looking for parking because there were no parking stalls available even thought we saw numerous empty stalls. But they were probably reserved or the people were out. We had to stop on the side of the road in the rain to run our luggage to and from the hotel and the staff said they could t watch it so one of us had to stay with it while the others ran back and forth, luckily we had many people. There was a disconnect with Expedia and the hotel, it did say the hotel considers anyone an adult in a separate section somewhere. So for our family it showed up on the hotel side as 2 adults, even though through Expedia it was 2 adults and 2 children. However in the room there were 2 futons in the closet with everything we needed so it was totally not a problem! Just be prepared to pay an additional small fee at desk and surprised looks from staff about 4 people in 1 room. For one night, it was perfectly fine. The breakfast buffet was better than the pictures and had lots of choices. I was pleasantly surprised! But we had to dash off to our flight so it was an eat and run and it wasn’t crazy busy so it worked! The lack of stars was mostly for no parking or help with luggage options in the rain. But everything else was great.

10/10

Exceptional

23 May 2026

Janet

It was clean and room with 4 twins was roomy enough for our family. Having the shower toilet and sink all in one bathroom room was a little inconvenient for a family of 4. It is only a straight 10 minute walk to Chitose Station if you are using the train. 7-eleven next door was convenient. I would stay here again for a place close to airport arrival or departure location.

Family_with_children

10/10

Exceptional

21 Apr 2026

Sandra

Very convenient for an overnight stay before an early morning flight the next day.

Partner

10/10

Exceptional

10 Feb 2026

JYH BIAO

The hotel is a great place to stay, with an excellent location, clean facilities. I highly recommend it to everyone.

Business

8/10

Excellent

30 Jan 2026

Chang

Room was clean, and front desk staff was very kind.

8/10

Excellent

15 Jan 2026

YUTA

Good!

Leisure Family

10/10

Exceptional

28 Dec 2025

Loo Toon

Spotless clean room. Spacious for family of 4. Plenty of eateries and convenient shops nearby

Leisure Family_with_children

10/10

Exceptional

24 Oct 2025

Harold

The staff was very helpful.

Leisure Self

10/10

Exceptional

04 Oct 2025

Dana

Fast and easy check in. Coin laundry on premises. Clean room, but small. Forgot my iPhone charger, but they rushed one up to the room that I could borrow. Famous bakery and convenience store across street

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Glin

Great staff and breakfast

2/10

Poor

30 Aug 2025

Cecilia

Room felt dirty. Did not feel comfortable staying here.

Leisure Family_with_children

2/10

Poor

12 Aug 2025

Geoffrey

The staff at this hotel strictly enforce their 3pm checkin time. Rooms were ready but they were not interested in being accomodating.
They smiled and watched as I made several trips upstairs carrying my groups luggage after sleeping on the floor of the lobby for an hour waiting to check in.
Room was dusty and found hair in shower.
I’m not generally hostile towards hotels but the staff here went out of their way to make life more difficult.
Will avoid the Best Western chain in future.

Leisure Friends

10/10

Exceptional

21 Apr 2025

Jincy

One of our best stays in Japan. A very good hotel with all the amenities you need.

Leisure Family

10/10

Exceptional

29 Mar 2025

Yu-Ying

Very clean hotel and staff is friendly. Some restaurants around the hotel. Bakery across street is most go. However , the room is small but still bigger than regular JP hotels.

Leisure Partner

10/10

Exceptional

06 Mar 2025

Nigel

Nice stay…very helpful staff

Leisure Friends

8/10

Excellent

20 Feb 2025

Simone

Overall good!

Good location: 5 minute walk from Chitose Station. Next door is a 7-11.
Clean and tidy, facilities is new. I’ll choose again if I come to Chitose.

Self

8/10

Excellent

17 Feb 2025

Gretchen

Main issue is no taxi's from airport to the hotel. We waited for >1 hour for a taxi at 10 PM along with about 70 other people. I tried ahead of time to order a private driver but that was $200 for a 9 minute ride.

Leisure Friends

10/10

Exceptional

14 Feb 2025

Verified traveler

Front desk staff very helpful

6/10

Pleasant

06 Feb 2025

burton

Convenient but no dinner service

6/10

Pleasant

05 Feb 2025

Jasmin

Room was really tiny.

10/10

Exceptional

06 Jan 2025

Sam

nice stay

nice, clean and comfortable room with fast wifi before our flights back home. Parking is an issue with not enough parking spaces overnight limited to 36 spaces for its guests. Has to park across the street. Also, the hotel does not have temporary parking space to unload luggage unless to park on a busy, active street to stop the traffic. Otherwise, it is a very good hotel choice to transit back home at a near airport location

Friends_and_family Family

8/10

Excellent

02 Jan 2025

Verified traveler

Generally good to stay

Everything is good with comfortable bed and good breakfast. Cleanliness of room needs improvement e.g. dusty equipment, stain on toilet bowl, etc. Floor bricks at front and back doors need attention which is slippery on snowy season.

Self

8/10

Excellent

08 Oct 2024

Verified traveler

Good choice at Chitose

The room is in good condition. they have parking next to the property that charge reasonable price. The staff is very nice and helpful. Specially thanks for the front desk lady who came out to help at the carpark.

Friends_and_family Family

6/10

Pleasant

02 Oct 2024

Tai-Pong

It is a very very small room with very few amenities

Leisure Family

6/10

Pleasant

29 Jul 2024

Philip

Just a quick one-night stay, so wasn't asking for much. No onsite parking which was a slight disappointment, but there are several parking lots nearby at optional cost.

Breakfast was decent.

All in all a nice stay.

Leisure Self

10/10

Exceptional

26 Jul 2024

Chi Ying

Clean and spacious room

Leisure Family

10/10

Exceptional

22 Feb 2024

John

One night in Chitose

We stayed for the last night of a ski trip before flying out of CTS. Very comfortable room and the only place during our 10day trip that had more than one pillow standard. No shuttle to the airport but the front desk was very accommodating with calling a taxi for us - no problem even with a long ski bag (2,600Y to CTS).

Plenty to eat nearby as well with an awesome bakery, with a ton of options, right across the street that ended up being cheaper than paying for the hotel breakfast.

Friends_and_family Friends

10/10

Exceptional

25 Nov 2023

Michael

Nice room with a delicious izakaya right outside.

Leisure Partner

10/10

Exceptional

20 Sep 2023

Brenda

The hotel looks newly renovated and the rooms were in great condition. The bed was amazingly comfortable, a very essential part! There is a breakfast restaurant adjacent to the front desk / reception area. They offer a shelf of toiletries, assorted teas, and instant coffee that you can take to your room after checking in. Right across the street is a 7/11 for a quick bite or necessary items. Overall, the hotel was clean and the staff was very friendly. Express Check out is available at this location.

Friends

4/10

Poor

10 Sep 2023

Sukulpas

No bottled water provided

4/10

Poor

14 Feb 2023

carlos

one night stay at chitose airport

Hotel has no airport shuttle. Very few taxis in Narita. It took me 1 hr to get one fir a 5 min ride cisting me $15. I saw other guests dragging heavy bags on snowy icd sudewalks from train station about 4 blocks also looking annoyed. It is incredible that an airport hotel does not have a shuttle. Avoid going here.

Business

8/10

Excellent

25 Jan 2023

Joshua

Free airport shuttle was a major factor in booking this hotel.

Leisure Family_with_children

8/10

Excellent

10 Jan 2023

Charlotta L

Good location

Great airport stay, nice and clean

Partner

10/10

Exceptional

20 Dec 2022

Bell

A nice budget Express hotel. Clean and fast service. Close to the car rental area and the airport.

Leisure Family_with_children

8/10

Excellent

03 Feb 2022

Lisa

Comfortable hotel near New Chitose Airport.

Nice hotel close to the airport. Very reasonable price.

Friends_and_family Family

8/10

Excellent

17 Sep 2021

Evan

Hotel is pretty new and still very clean and the room I had was very big for Japan. They have paid parking on property but there are not a lot of spots available. So if you check in later in the day you may have to park in paid parking off site. Which cost me more for the stay and I had to walk a little bit to the hotel from the off site parking. Other hotels in nearby offer free parking. So I am not sure why they are one of the few hotels in the area charging for parking.

Business Self

8/10

Excellent

05 Aug 2020

Marta

Overall good hotel.

Good location in front of bakery. Good staff but not free parking. Quiet area. Bed too firm. Tiny room. Decent public bath.

Partner

10/10

Exceptional

30 Jul 2020

Verified traveler

Great hotel new New Chitose Airport.

This was a wonderful hotel to stay in the night before we flew out of New Chitose airport. The check-in was smooth and both folks who helped us spoke English. We added breakfast at check-in and that was a good plan- it was nice and relaxing. The beds were wonderful, air-con worked well, and great bathtub. It was 10 mins from car rental. I would stay here again if in Sapporo.

Partner

10/10

Exceptional

12 Feb 2020

Julie

2 day stay

Enjoyed our stay! Great breakfast buffet. Tiny rooms but comfortable.

Partner

8/10

Excellent

08 Feb 2020

Verified traveler

Convenient place to stay overnight near the airport. Very clean and quiet, feels brand new.

Leisure Partner

8/10

Excellent

03 Feb 2020

YyLee

The hotel is very clean and pleasant. They don’t provided the usual complimentary mineral water but that’s easily manageable as the 7-11 is just a few walk away from the hotel.

Leisure Friends

10/10

Exceptional

22 Dec 2019

Issey

Amazing Airport hotel

The hotel is very near to the airport and is very ideal place to stay in when you have a very early flight the next day(as downtown Sapporo is almost an hour away by bus and 40mins by train). The hotel is quite new for me and is very clean and the beds are comfortable. Check in was quick. The lady was very knowledgeable and can converse well in english. She was also very accommodating unlike the guy who checked us in who is a little arrogant. There is a motomori near the hotel that sells yummy hokkaido milk cake (you should try it!) and a 711 across the street. But a few mins away there is an Aeon mall and a little further is a small aquarium for the kids.

All in all, this place is a great option for an airport hotel. Will definitely book this hotel again when we return to sapporo.

Friends_and_family Family

8/10

Excellent

19 Dec 2019

Patrick

Near to convenient stores and restaurants. 10-15 mins walk from Chitose Station

Leisure Family_with_children

8/10

Excellent

03 Oct 2019

Verified traveler

The room is new, clean, and modern. The hotel is located in the good area.

Partner

10/10

Exceptional

11 Sep 2019

Hasliza

Modern hotel near airport

Finally after a week in Hokkaido visiting different cities and staying in various hotels, the room here is the largest and most beautiful. It is not my first time staying in the Chitose area having stayed in other hotels in the vicinity. The downside of this hotel is that it is quite a walk from the Chitose station - about 15 minutes walk in the hot summer weather whereas the other hotels were much closer to Chitose station but were older and dated. I think it might take longer to walk in winter with all the snow. So you might consider a cab from the airport or from Chitose station if you have a large luggage. The pedestrian path is rough and rocky and it is tough to pull my luggage along (although it’s a small cabin size). Nonetheless when I got to the hotel I was greeted with the modern lobby and warm welcome at the reception. When I got to my room however I was upset that there was no bottled water provided and I was thirsty and sweaty. Thankfully I brought my own. Room decor was nice and modern with a tablet provided giving visitors information about the hotel and its surroundings. Aeon mall is a 10 minutes walk away for last minute shopping and has a small food court serving Japanese food at reasonable prices. On the last day I did my last minute shopping and found myself having too many bags. I asked if there’s any shuttle, there were none but the receptionist recommended the public bus costing just 210¥ straight to the airport which was very convenient! So happy.

10/10

Exceptional

01 Sep 2019

peter

Good stay

Good hotel, clean , close to airport. Staff is very helpful and friendly.

Friends_and_family Family

10/10

Exceptional

18 Jul 2019

Verified traveler

Reasonable price and everything in good condition. 1 min away has convenient store

Leisure Family_with_children

10/10

Exceptional

29 May 2019

Joel

Excellent service and stay at Best Western

We decided to stay at Best Western a second time during our visit to Hokkaido as we enjoyed our stay back in Nov’18. Check in process was smooth and quick and the hotel congratulated us on our wedding anniversary with a sweet note and some delectable snacks. Self parking lots at the hotel were limited during peak hours and it was chargeable at 800yen per night. As we were interested in the Eco-rafting summer activity, we approached the front desk to assist us with our booking. Ms Takashima, who was on duty that day, attended to our request and assisted us on the booking. She went beyond her duty to even source for an online coupon code so that we were able to save on the cost of the activity. Unfortunately, we were not able to thank her for her excellent service provided when we checked out the following day as she was not on duty then. We would very much like to commend her for making our stay at Best Western yet another memorable one. We would definitely be back in the near future as we thoroughly enjoyed our stay and have also found a liking to the hotel’s aroma scent too!

Partner

8/10

Excellent

28 May 2019

JA

I only stayed for 1 short night. Had a big room with 4 single beds. Location of hotel is good - near AEON supermarket, next door has a 7-11, near to restaurants too.

Staff spoke basic english. Parking is 800yen per night, with multiple re-entries allowed. I stayed here because it's near to the airport and I had a early morning flight the next day.

Toiletries are ample and provided. Good stay :)

Leisure Family_with_children

8/10

Excellent

25 Feb 2019

Paul

Good hotel but no dinner at restaurant or shuttle

Overall very good hotel. Clean and good quality. Wifi was good and it was comfortable. The fitness center left much to be desired, but at least they had one, which is rare for hotels in Japan. The restaurant didn't serve dinner, which was kind of disappointing considering there was limited dining in the area. But otherwise a decent stay. I would perhaps stay again. Many other local hotels offer free shuttle service, so for some people with a lot of luggage they may want to consider this.

10/10

Exceptional

27 Jan 2019

Verified traveler

Great for overnight. 15 mins from airport & choice of local restaurants.
Advertized free breakfast. It wasn't.
Thankyou

10/10

Exceptional

15 Jan 2019

Verified traveler

Seems to be a newer property. Very helpful staff and room for 3 of us was very spacious. Great breakfast as well.

Leisure Family

10/10

Exceptional

14 Jan 2019

Debbie

Good Stay

We spent 1 night at this hotel prior to flying out of the airport the next morning. The hotel is great, but the surrounding area was pretty dead. Not sure if it was because it was a snowing Sunday night or some other reason. We would stay here again at a different time of the year.

Partner

10/10

Exceptional

04 Jan 2019

Verified traveler

Very clean. Staff very helpful. Room was tight with all our ski gear.

10/10

Exceptional

27 Dec 2018

Teruyuki

Great hotel

Partner

8/10

Excellent

22 Dec 2018

Yin

Nice hotel close to New Chitose Airport

8/10

Excellent

21 Dec 2018

Benjamin

One day in Chitose

Overall good experience staying here. Ten minutes to the airport made this location a ideal choice for a stop off. The staff was very professional and courteous. There was a bit of a language barrier but all worked out fine. Definitely try the breakfast buffet it was outstanding.

Partner

10/10

Exceptional

16 Dec 2018

JOANNA

Awesome spacious hotel room!

The room was huge and had 4 big beds (super single). It was great for my family of 3A2C and we still had lots of space to pack our luggages. We booked this because it was only 15mins away from the airport. Perfect for overnight stay if u have an early flight the next morning!

Family

10/10

Exceptional

08 Dec 2018

Maria

nice hotel near at station and airfort

10/10

Exceptional

23 Nov 2018

Joel

Convenient hotel located just 10 mins walk from the Chitose Train Station. 24/7 convenience stall (7-11) located just opposite the hotel. Open air free parking is readily available at the hotel. Definitely would drop by Best Western Plus hotel if we were to visit Chitose again.

Partner

8/10

Excellent

11 Oct 2018

Liling

New clean hotel. A few restaurants nearby hotel. We went to a western local joint , foods are awesome. Taxi to airport around $2000 yen. Opposite cafe is very nice for breakfast and the breads are delicious.

10/10

Exceptional

09 Oct 2018

Verified traveler

Good location but no airport shuttle

Good location for restaurant and not far from airport but no airport ahittle

8/10

Excellent

08 Oct 2018

Vivian

I Made A Good Choice!

Location of the hotel is good, which is just a mere walking distant to the bus stop, subway station and Seven Eleven store is just across the street. The hotel is quite new, so things are very clean and tidy in the rooms. Beds are comfortable and the night robe is made of quality material. Staff are friendly, courteous and friendly. I like my stay here and is highly recommended.

Friends

8/10

Excellent

06 Oct 2018

Ryukun

The room is clean, but it’s too small.
We had very hard time to find the spot to open our small suitcases.

10/10

Exceptional

28 Sep 2018

Alex

I would choose this hotel again.

The room was clean and quite spacious compared to other hotels I've stayed at in Japan. The staff was very helpful and quick with my reservation. The city it is in has a lot to offer, and it's a decent alternative if you can't find a hotel in Sapporo. The hotel not too far from the train station, so Sapporo is very easy to get to even though the train ride takes about an hour.

8/10

Excellent

25 Sep 2018

Fiona

New and spacious room

Nice size room, very clean new hotel, area closed to airport, parking space not enough, we have to park our car at another parking building, walked about 2 mins. But overall very comfortable stay.

Partner

8/10

Excellent

30 Jul 2018

Verified traveler

New and clean room, limit parking space but other parking lot nearby is available with cost. Friendly staff.

8/10

Excellent

14 Jul 2018

Chuah

Everything was fine except the bed one side close to the wall. NG

10/10

Exceptional

15 Jun 2018

Falco

Great beyond expectation

Spacious, clean and efficient hotel. Close to Chitose Airport. Highly recommended for those who wants to stay near to the airport to catch early flights.

Hotel is comfortable and their tatami style room can accommodate 5-6 people at max.

10/10

Exceptional

13 Jun 2018

Verified traveler

Very new and clean and near the New chitose airport.
I parked my motorcycle at the right side of the hotel parking lot which was all empty at that times.
Very nice for the motorcycle tourists.

4/10

Poor

30 Jun 2026

勇太

清掃を怠っていたわけではないと思うが、家族全員ダニに刺された。

Family_with_children

8/10

Excellent

10 Jun 2026

kwok ying

這酒店的設備不多, 但整體清潔舒適, 有附帶停車場, 方便自駕遊人士, 職員有禮熱心幫忙. 我會推薦這間酒店.

Friends_and_family Family

8/10

Excellent

26 May 2026

Kazuhiro

部屋はとても綺麗です。テレビでYouTubeを見れればなお良かった。

Self

8/10

Excellent

18 May 2026

CHUNG-CHENG

客房乾淨，人員服務親切。退房後，櫃檯人員還追岀來門外，要拿停車場free pass卡片給我們，但其實我們前一晚已經將租車歸還租車公司，真不好意思。

Friends_and_family Friends

8/10

Excellent

18 May 2026

Hiroko

駅からも近く、防犯対策もしっかりして安心しました。また、泊まりたいです

Friends

10/10

Exceptional

14 May 2026

HAYATO

千歳へ行く時には、いつも利用しています。
宿泊には快適に過ごせています。
一点だけ、駐車場の数が足りないです。

Self

8/10

Excellent

28 Apr 2026

Kimio

bedが気持ち良かったです

Friends

10/10

Exceptional

26 Apr 2026

LAP TIN

冷氣系統很好，在天冷的時候也有製冷的功能，而非只有製熱的選擇

8/10

Excellent

30 Mar 2026

TAEKO

品数は多くないが、扱っている食材が良い、北海道を意識した食材やメニューがあり、手作り品も工夫されていてとても良かった。通常ドリップコーヒー以外にデカフェのコーヒーマシーンがあり驚いた。

Family_with_children

10/10

Exceptional

25 Mar 2026

osamu

駅から７分ぐらいで公共機関からの距離も遠くないです。
アメニティが充実しています、パジャマの着心地もよい。
１番は窓が開くため冬でも外気を取り入れできることが良かったです。隣にコンビニがあるし、同じ盾もないに居酒屋があるため飲食には困らない立地と思います。
また利用したいと思います。

Self

10/10

Exceptional

02 Mar 2026

Kazuhiro

朝食も美味しく、良い滞在ができました

Self

10/10

Exceptional

22 Dec 2025

NAOYA

部屋が広く　うるさくなかった！

10/10

Exceptional

05 Dec 2025

Tsutomu

朝食ビュッフェの食材が豊富

10/10

Exceptional

15 Nov 2025

Naoki

客室は清潔でした。スタッフの対応もしっかりしてしかも
迅速でした。

Leisure Family

10/10

Exceptional

22 Oct 2025

takaharu

とても快適に過ごせました！
駅からのアクセスも抜群で、近所に美味しいジンギスカン屋さん、朝までやってるラーメン屋など揃ってます！

Leisure Family

8/10

Excellent

21 Oct 2025

Kazuyoshi

食事は工夫して毎日色々なメニューを用意されていると思った。部屋も基本的に問題ないが、シャワーカーテンの裾がかびていて雑菌臭を放っていたのが残念だった。

Business Self

10/10

Exceptional

20 Oct 2025

YUAN SHEN

員工服務優質，環境非常清潔打掃人員很認真！
離千歲車站不遠，走路大約10分鐘就可到達飯店，每回來北海道千歲一定選擇住這裡

Business Family

10/10

Exceptional

06 Oct 2025

Eva

Schönes Zimmer, ausser dem bequemen Betten war die Einrichtung im japanischen Stil gehalten. Gute Klimaanlage, ruhig.

10/10

Exceptional

03 Oct 2025

Peter

Zentral gelegenes Hotel, wo ich gelegen. Frühstück ist gut. Personal ist sehr freundlich alles sehr sauber.

Partner

2/10

Poor

02 Oct 2025

Keiji

風呂の湯が出ない。水だけ。今どき先進国でこんなホテルありますか？

Leisure Self

10/10

Exceptional

27 Sep 2025

YUKI

部屋も割と広くて使いやすかった

Leisure Self

10/10

Exceptional

01 Sep 2025

MlKI

時計などにホコリが積もっていたのが残念です、、電話機もホコリまみれでした

8/10

Excellent

28 Aug 2025

KAZUHIKO

快適でした

6/10

Pleasant

24 Aug 2025

Yoko

金額の割にね。

Leisure Partner

10/10

Exceptional

12 Aug 2025

Mihoko

フロントの方の対応も丁寧でした。
お部屋も綺麗に整ってました。

8/10

Excellent

03 Aug 2025

noboru

スタッフの　対応や
近くに　コンビニエンスストア
が　あるので　便利です！
朝食も　美味しかったです！

Leisure Partner

10/10

Exceptional

29 Jul 2025

Verified traveler

部屋が広くてきれい

とても部屋が広くて、清潔であり、快適に過ごせました。

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

ai

ホテルはとても良かった。洗濯機1台故障してて残念

Leisure

10/10

Exceptional

30 Jun 2025

Yoshinobu

受付の対応もよく、お部屋も綺麗で一人で使うにもちょうどよく快適に過ごせました。

Leisure Self

10/10

Exceptional

21 Jun 2025

Masahiro

2人用の部屋だったので広々使えました。
設備自体も綺麗でした。
自分が原因のトラブルがあったのですが丁寧に親身に対応して頂けたのは申し訳なかったですが、ありがたかったです。
初北海道旅行の良い思い出となりました。

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