Name: QUEEN'S HOTEL CHITOSE
Address: 5-6-1, Saiwaicho, Sapporo, 066-0063, JP

10/10

Exceptional

31 May 2026

Karyn

Room is clean and hotel is very new. Staff at reception and breakfast restaurant were very helpful and polite. But being a small business hotel, room size is small and breakfast options are limited. Ample parking lots right outside the hotel.

Family

8/10

Excellent

31 May 2026

Cathrine

Really nice business hotel close into town and dining. Breakfast was good and public bath

8/10

Excellent

26 May 2026

Sharron

The hotel was convenient & had free parking for our rental that we returned the next morning. Staff were friendly. Good sushi restaurant 1 block away. \"Western breakfast\" was an unusual mix of breakfast & dinner items: hamburger steak with gravy, carrots & broccoli, cold soup, canned fruit salad, yogurt, lightly toasted bread & butter, milk, water, & coffee. Plenty of it!

Partner

10/10

Exceptional

07 May 2026

SHELLEDIE

Staff are so nice and ery helpful.

10/10

Exceptional

05 May 2026

Micah

The room was larger than expected for having twin beds. It was roomy enough to maneuver around without feeling cramped. For a hotel in this price range and category, it provided all of the amenities that is to be expected. Having a free shuttle to the airport was a nice option to have, which I took advantage of. It was surprisingly in a decent location, about a 20-30 minute walk to a small shopping center, along with other food spots within the vicinity. I would stay here again.

Family

10/10

Exceptional

14 Feb 2026

Shisanupong

Convenient location, not far from train station and airport!

Leisure Partner

10/10

Exceptional

10 Feb 2026

Glenn

Staff are very polite and helpful. Very nice hotel, Hard walk in snow with luggage from Chitose train station to the hotel but that’s winter in Japan. Room is small but adequate. Hotel Onsen is also small but clean and refreshing. Not bad place to stay.

Leisure Self

10/10

Exceptional

09 Feb 2026

William

Room as advertised and nice. Everyone helpful. Great to have an onsen in the hotel.

8/10

Excellent

06 Feb 2026

John

Great stay for a stop over in chitose.

Partner

10/10

Exceptional

02 Feb 2026

John

The staff was very helpful and kind. They spoke English well.

10/10

Exceptional

29 Dec 2025

Daanish

Room was clean and well however the room was a bit too hot due to central air conditioning.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Mario

Yes

10/10

Exceptional

21 Oct 2025

William

The Room was in excellent condition. The staff were all very friendly. I did not have the breakfast. No problems with the AC.

6/10

Pleasant

21 Jun 2025

Stella

Very small rooms. Sufficient for a limited stay only. No room to put out suitcases

10/10

Exceptional

21 May 2025

Yoko

The hotel came with a welcome drink at the restaurant attaching to the hotel. Small room but all amenities are available to stay comfortable. I enjoyed the hot spring.

Self

10/10

Exceptional

14 May 2025

Thanyawan

รร ใกล้สนามบินแค่10นาที รร มีบริการรถตู้รับส่งด้วย แต่ต้องจองล่วงหน้า รอบแรกคือ 6.25am เหมาะกับคนบินกลับไทยเช้าของการบินไทย พนักงานบริการกลางๆ แต่คุณลุงขับรถตู้ส่งสนามบินบริการดี ใจดีมากๆ ส่วนห้องรรไม่ได้กว้างมาก ห้องสะอาดดี รร เดินไปjr ได้ และ มีห้างอิออนเดิน10นาที มีออนเซ็นด้วยในรร ใต้รร มีร้านอาหารญี่ปุ่นเหมาะกับคนขี้เกียจเดินหาร้านอาหาร ราคากลางๆ รสชาติโอเค

Leisure Family_with_children

10/10

Exceptional

12 Feb 2025

Toshiko

Staff spoke excellent English and breakfast was absolutely delicious!

Leisure Friends

8/10

Excellent

06 Jan 2025

Adrian

I like the onsen and free airport shuttle service

Leisure Partner

10/10

Exceptional

05 Jan 2025

Orlean

Really liked the hotel and its amenities.

Leisure Self

8/10

Excellent

07 Oct 2024

Alice

Walking distance from JR chitose station. Not much food stores still open after 8pm. Settled for cup of noodles for dinner

Leisure Partner

10/10

Exceptional

13 Jul 2024

Robert

Great hotel great value

Great hotel with a nice Izakaya restaurant downstairs

Partner

10/10

Exceptional

18 Jun 2024

Rebecca

The staff members were extremely professional and polite. The location was close to the airport and the train station. The facility was clean and comfortable.

Leisure Friends

10/10

Exceptional

12 May 2024

Andre

A real nice place.

Leisure Self

10/10

Exceptional

25 Apr 2024

Jordan

Awesome

Leisure Partner

6/10

Pleasant

05 Mar 2024

Verified traveler

いまいち

徒歩圏内に店が少ない。
いろいろと受付の方の対応がいまいち。

Business

10/10

Exceptional

26 Feb 2024

Jeremie

The property was great, easily accessible via $16US taxi, clean, with plenty of restaurants within walking distance. The rooms are well appointed with everything but are a bit small by western standards. Breakfast in the hotel was solid and offered a little bit of everything. My one complaint is that the temperatures are kept too high. I think this is a Japan wide situation, but damn the hotel and my room were nuclear. Mitigated by opening the 17 locks on the window and turning the fan off.

Leisure Self

10/10

Exceptional

16 Feb 2024

Mari

Nice facility and good service

Business_and_leisure Partner

10/10

Exceptional

05 Feb 2024

Judith

Nice and quiet.

Leisure Family

10/10

Exceptional

03 Feb 2024

Glen

Perfect stay!

10/10

Exceptional

02 Feb 2024

Matthew

Very clean and comfortable, nicer than I was expecting given the low price. Small room but I knew this before booking and big enough for what you need. Excellent location close to train station which connects to airport. Staff were helpful albeit with limited English speaking, but were very hospitable and were able to help with my questions. Definitely excellent value and would stay again.

Leisure Self

10/10

Exceptional

30 Jan 2024

John

I love it! I’ll come back if I got chance

Leisure Partner

10/10

Exceptional

25 Jan 2024

Rina

Great stay, staff were helpful and room was very clean. Good onsen and breakfast too, perfect for a stay near the airport

8/10

Excellent

24 Jan 2024

Laurence

Close to the airport and train station. Helpful staff.

Leisure Self

10/10

Exceptional

20 Jan 2024

Ashlee

Can’t wait to go back!

This was out last stay in Japan before heading home and they have so much to offer aside from the cleanliness and friendly staff. Firstly the rooms are super decent to size, even fitting a mini couch was such a tasty touch. The bathrooms were fully stocked with toiletries for 2 people. They offer a free spa/bathhouse but we didn’t have enough time to visit it. They also offer free bus rides to the airport! Super awesome for people with big luggage or big groups. The restaurant attached to the hotel is great for late night drinking or snacking. The more we got into the night, the more impressed we were. Thoroughly enjoyed our stay and last night in Japan!

Partner

8/10

Excellent

19 Dec 2023

Kelly Jane

Good location, close to airport. Unfortunate that there was no airport pickup. Took the JR rail and had to walk on a sheet of ice. Onsen was nice, could use some re tiling. Room was small but has everything you could need for a quick overnight stay.

Leisure Self

2/10

Poor

24 Oct 2023

Kevin

The room and bed was not up to cleanliness standard. There were dust on the wall and the bed has long hair lying around. But I saw the surrounding hotels has worst review.

8/10

Excellent

13 Oct 2023

Joanna

Close to airport, good price, comfortable bed, polite staff.

10/10

Exceptional

15 Sep 2023

CHEN

Very good service, shut bust to airport directly, very convenient to catch airline,

8/10

Excellent

22 Aug 2023

Gabriela

Close to the airport.

Leisure Partner

10/10

Exceptional

03 Jul 2023

Stuart

This was a nice place to start our trip after a long flight. The staff at the hotel was very friendly. The room was clean, and the morning breakfast is a must. We had some time to walk around the town and it felt very safe and friendly. We will stay here again given the opportunity. Thank you

Leisure Partner

8/10

Excellent

02 Jul 2023

Peter

Queen's Hotel Chitose is a very convenient location to Sapporo's airport. Ordinary rooms are quite small, but I appreciated well-appointed room and the quiet atmosphere of the hotel. I opted to buy the breakfast in the hotel's restaurant and I'm glad I did. They gave me a multilayered bento box with plenty of Japanese tastes to savor. Chitose itself may not be the most interesting city to visit in Hokkaido, but the convenient access to Sapporo and the airport via the nearby train station make it worthy of your consideration.

Leisure Partner

8/10

Excellent

05 May 2023

Francis

The restaurant at the first floor is good for breakfast but very rude staff in the evening.

Leisure Partner

8/10

Excellent

28 Mar 2023

Chiemi

There is a good restaurant on ground floor.
We enjoyed our dinner very much at the restaurant in the hotel.
We wore the hotel slippers to go there. Because it was easy to take off slippers before entering inside the restaurant.

Leisure Friends

6/10

Pleasant

05 Feb 2023

Kilty

1. I called the hotel to see if I could get a shuttle from CTS airport to the hotel, and they told me “yes, just call us when you land and we’ll send one.” When I called upon landing, they told me I had to catch a taxi, but when we arrived at the hotel, there was a shuttle that had also just arrived from the airport. They did provide a shuttle from hotel to CTS airport 2. When I arrived, they gave us a smoking room, although I had requested non-smoking. Of course, I could have accidentally clicked “smoking” during booking, although I don’t smoke and would never intentionally choose a smoking room… so I’m a little leery. 3. Otherwise, the hotel itself is a 10-min ride and close to the airport.

Leisure Partner

8/10

Excellent

21 Feb 2020

Verified traveler

Comfortable and good value

Easy walk from station on a fine day. Nice hotel with a quite small and compact room which is common in Japan. Room was modern and very clean and tidy. You get a choice between western and traditional Japanese bedrooms - we chose western and the beds were very comfortable.
Breakfast was a set menu brought to you on a tray as is often traditional in Japan. So if you like a breakfast bar from where you can choose what you want this is not available. But you do have the choice of a number of 'tray' options - again we chose western. This was, as you would expect in Japan, nicely presented and of good quality, with half a dozen different small plate items.
They advertise they have a free shuttle to the airport, however last shuttle is 10.45 am so if you have an afternoon or evening flight you have to find your own transport.

Friends_and_family Friends

8/10

Excellent

14 Feb 2020

Verified traveler

Great place to stay for early flight catching

One of the satisfactory hotels so far which staff speak decent English. Coupons to receive free drinks from a cafe next door were given to us upon check-in too! The room was well furnished and equipped with good amenities and facilities. Do take note that should you select a smoking room (due to cost-savings), please expect a faint woody/musky scent on the pillows and in the room. The hotel also provides shuttle bus service for free, which is very helpful especially for those who are catching morning flights.

Partner

10/10

Exceptional

12 Feb 2020

Verified traveler

Great stay! would recommend!

Loved the hotel and would recommend to others. The only complaint i have is it would be nice to have one more earlier shuttle to the airport. I was told i would have enough time to check in to my 7:45 flight with a 6:35 shuttle. This is NOT true on a busy ANA flight to Tokyo. Huge lines. I had to request from an employee to jump in front of the line in order to get checked in in time.

Self

4/10

Poor

18 Jan 2020

Jennifer

We checked in two adults and two kids in two rooms. We had booked with breakfast included. The rude guy in the reception wanted us to pay for breakfast for our kids although breakfast was included for four people. They told us the included breakfast was only for ADULTS. The men in the reception were super rude. After we had spent much time proving tthe women in the reception

Friends_and_family Family

8/10

Excellent

04 Nov 2019

Verified traveler

Very convenience and free shuttle bus available. Good service.

Leisure Friends

8/10

Excellent

25 Sep 2019

Carl

It was all ok but the room was quite small for two people

Partner

6/10

Pleasant

13 Aug 2019

CL

I don’t like the manner of check In counter staffs, no patience, no smile, not willing to answer questions.
I like the cleaning standard.

Leisure Family_with_children

8/10

Excellent

07 Aug 2019

Verified traveler

Easy check in and check out. Good tea,coffee machine

Leisure Family_with_children

10/10

Exceptional

19 May 2019

PANG

Facilities service

Leisure Friends

10/10

Exceptional

08 May 2019

Verified traveler

Great value and comfortable stay

Great value for money! The hotel is relatively new, modern designed and it offered free parking right outside the hotel, which was very convenient. In addition, it has public bath located at the first floor, though not natural hot spring water, but the facility and setup was great! Staff were very helpful to make dinner reservation for us upon email request before our arrival. Location wise, quite convenient, its 2 streets away from an Aeon mall.
Will return to this hotel is need to travel to Chitose again!

Partner

8/10

Excellent

07 May 2019

Verified traveler

It’s neat and clean, hotel is close to JR train station plus hotel provide free shuttle bus to New Chitose Airport.

Leisure Partner

10/10

Exceptional

24 Feb 2019

Verified traveler

Exceeded Expectations

The hotel was very comfortable, super clean, and perfect for an overnight before taking off for the slopes. We didn't have a chance to enjoy the onsen, but it looked popular with hotel guests.

Partner

8/10

Excellent

12 Feb 2019

Verified traveler

Tiny room

Quite a long walk to subway & nearest convenience store. Tiny room. Only great thing was the onsen located inside hotel & free airport shuttle service, also the sumptuous breakfast.

Partner

8/10

Excellent

11 Feb 2019

Verified traveler

Close to the train station. Clean, nice. Free shuttle to the airport.

Business Self

8/10

Excellent

07 Feb 2019

Verified traveler

Nice amenities.

Checked in after 8 on so very tired after a long flight. Thankful there was a restaurant we could eat at. Fresh seafood in individual portions to share. Very nice to have a public onsen afterwards to relax before bedtime. Complimentary water and coffee pods in room.

Partner

10/10

Exceptional

30 Nov 2018

Apiradee

Not far from train station,Clean room, good onsen, free shuttle bus to Airport.

Partner

10/10

Exceptional

07 Oct 2018

NOR DALILA

A pleasant stay

Staff was amazing. Free airport shuttle is very convenient. Room was great. Clean, nice view, comfortable even a bit small. Walking distance to Aeon Mall and Chitose Train Station. Everything was great. Great value for a short stay to catch your early flight.

Partner

8/10

Excellent

19 Aug 2018

Nici

Good accessibility to AP

Good access between AP and have free taxi service to AP (that need reservations, max 6 people at one time)

10/10

Exceptional

06 Aug 2018

Verified traveler

Convenient and comfortable hotel near airport

Needed a place for short stay before early flight next day. Free shuttle bus also available for transport to airport. Recommended for quick stay if heading to airport

10/10

Exceptional

29 Jul 2018

Nik

1 night stay

A few minutes walk from the nearest station and staff provided shuttle to the hotel. Room was clean and decent size. I did not try their onsen during my stay.

8/10

Excellent

30 May 2018

Verified traveler

great location and decent size. grateful for the bottle water provided and shuttle service. highly recommend for a first or last night just to be close to the airport.

8/10

Excellent

05 May 2018

Nicholas

My second time with my girlfriend. Just as I remembered. Staff was nice, and English limited but overall worth staying at for a night or two

Partner

10/10

Exceptional

06 Mar 2018

Verified traveler

Nice & clean hotel if you have red-eye flight.

Wanted to say Thanks to the concierge staff and the shuttle driver to help us get to the airport early in the morning (5:55 am)

10/10

Exceptional

03 Mar 2018

Verified traveler

Great hotel

Queen's Hotel Chitose is a good choice as it is very convenient to get to the CTS airport. Also, the hotel provides shuttle bus service to airport.

The hotel is very clean. the comfortable mattress made me a good sleep. staff are willing to give helping hand.

Partner

8/10

Excellent

26 Dec 2017

Puay Hoon

Good hotel to stay for early flight departures

Booked this hotel as I have a early morning flight to catch the next day and the hotel provides airport shuttle service.

Shuttle service is prompt and starts at 6.35am, reaching the terminal at 6.45, in time for my flight at 7.30am. Need to remember to make reservations at check in.

Good location near to JR Chitose station and Aeon mall. Room is clean.

Family

8/10

Excellent

19 Dec 2017

Hoi Hang

Budget hotel for a breif stop upon late arrival

I stayed in this hotel after late arrival to Hokkaido and planned to move north the day after. In winter, the walkway to hotel is generally paved and easy to walk. The hotel provided free shuttle service to nearby JR station & airport.

Partner

8/10

Excellent

08 Sep 2017

Joy

Good service hotel near to airport

The room was clean and comfy. It is just a 10 minutes drive to the airport. Hotel also provide free shuttle service to airport if you don't rent a car.

Partner

10/10

Exceptional

29 Aug 2017

Verified traveler

Location wise if you want to be near the airport, this would be a good choice. It has free shuttle bus that takes you to the airport (~10-15 min ride). There is a mall nearby. Service was great, the staff was very willing to help if you have any questions. Room is a bit small, but this may just be standard for Japanese hotels. It even has a free public bath on the first floor.

Family

10/10

Exceptional

01 Aug 2017

C H

Good quality hotel

We found the hotel Modern and comfortable. The restaurant next to the lobby was good.

Partner

8/10

Excellent

28 Jul 2017

Barry

Was there for just a short stay but coean and comfortable room.

8/10

Excellent

25 Jul 2017

Soo

New & clean Hotel

Everything is good but the room might be too small for two large luggages

10/10

Exceptional

17 Jul 2017

Yong

Good to stay.

The room was small but it was enough space to stay a day. They provide a shuttle to the airport in the morning. The staff were so kind, helpful, welcoming.

10/10

Exceptional

27 Jun 2017

Verified traveler

Nice clean and new hotel

Beautiful and relaxing spa. Comfortable room and convenient

10/10

Exceptional

21 Jun 2017

Lih Ling

Great stay

Nice new hotel with a modern touch. Very clean.

Family

8/10

Excellent

06 Jun 2017

Verified traveler

Good for several days stay & convenient for food, JR

6/10

Pleasant

26 Feb 2017

Li Rong

expensive, small room

We have 2 days holiday in this hotel. The room is very small, is not valuable for ₩390,313 for 2 days. The hotel spring is artificial hot spring and hot spring mixed. We have arrived train station at 12pm, no bus, no taxi with darkness, snow and -6 degree, I asked train station staff to call hotel for help calling taxi, because no one speak English. But hotel did not do it, she just said her \" no idea\". We have Stand on the road and took 2 large luggages along the both side for waiting any car or taxi help us to find hotel. I am really unhappy for this lobby staff. I hope that there will not be the next traveler encounter this unfortunate thing again. Hotel restaurant is okay, if you like local food.

Partner

10/10

Exceptional

25 Feb 2017

Queen's Chitose Hotel

great little hotel

great service and excellent food

8/10

Excellent

21 Feb 2017

Pok Man Bowen

Nice and recommended

The check in process was smooth and easy.
Since the hotel is quite new, the room is in good condition. However, the washroom is relatively small.

Family

8/10

Excellent

18 Feb 2017

Verified traveler

Good hotel close to the Airport

Pleasant stay.Decent rooms for Japanese hotels standards. Good restaurant on ground level for breakfast to late night drinks. Little onsen. Convenient location close to shops 10 mins from airport in a taxi.(1600 yen)

8/10

Excellent

12 Feb 2017

Verified traveler

Comfortable 3 night stay

A comfortable room which was bigger than most of the other hotels we stay in during our Japan travel. We put up our do not disturb sign so our room was not made up during our stay. However, they still provided a bag of fresh towels and toiletries outside our door which was a pleasant surprise. The location was a few minutes walk from the Chitose station. Not much in the area, however we picked this hotel because it was close to the station so we could visit Sapporo and Otaru for the snow festivals. Affordable price.

8/10

Excellent

02 Feb 2017

Verified traveler

A nice surprise.

Typical Japanese meticulous attention to detail-terrific presentation and clearly well maintained. Very difficult to get a room that sleeps 5 in Japan- this was a futon on tatame matting- but room was was very small. Took us about 1.5hrs to get set up between 5 people and 6 bags of luggage/ skis! Still, no hesitation recommending.

10/10

Exceptional

20 Jan 2017

Sandra

Great hotel great location

Excellent hotel choice with a fantastic onsen. Close to the airport for early morning flights. Has a unique Japanese restaurant for breakfast or dinner. Nice room although typically Japanese small. Helpful staff with minimal English. Nice stay.

Partner

8/10

Excellent

12 Dec 2016

Christina

Convenient and close to the airport.

Nice and cosy onsen on site but it is enclosed. hotel is about 15 min away from the airport which makes it very convenient and they provide free airport shuttle service.

Family

6/10

Pleasant

01 Jul 2026

Wing Man

Nice & Clean, can visit again

Friends_and_family Friends

10/10

Exceptional

16 Jun 2026

HIRAKAWA

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