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Mercure Manaus

Manaus · Brazil

Av. Mário Ypiranga Monteiro Nº 1000 - AdrianópolisView location

8.0/10Excellent288 Reviews
Cleanliness8.4/108.4
Service8.2/108.2
Comfort8.2/108.2
Condition7.8/107.8
Location7.6/107.6
Neighborhood8.4/108.4
Quality6.0/106.0
Value6.0/106.0
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mercure Manaus

The Mercure Manaus is located in the Adrianópolis district, one of the best in the city. The hotel has a modern structure for corporate or leisure trips. The apartments are large, with Wi-Fi and, cable TV and air-conditioning. Guests can enjoy a full breakfast with regional cuisine.

The hotel has a swimming pool and fitness centre for you to relax.

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Located in Manaus (Adrianopolis), Mercure Manaus Hotel is within a 10-minute walk of Hospital 28 de Agosto and Manauara Shopping. This hotel is 2 mi (3.2 km) from Amazonas Shopping and 2.3 mi (3.7 km) from Teatro Amazonas.

Make yourself at home in one of the 91 guestrooms, featuring kitchenettes with stovetops and microwaves. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Manaus? This hotel has 721 square feet (67 square meters) of space consisting of conference space and meeting rooms.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 5:30 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No hot water onsite Professional property host/manager Pets not allowed Service animals are allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • There is no hot water on site.
    • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
    • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately BRL 70 per person
    • Valet parking fee: BRL 30 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    Spanish

Nearby attractions

Hospital 28 de Agosto 0.7 km / 0.4 mi
Manauara Shopping 0.7 km / 0.4 mi
Clinica Sorrimed 1.4 km / 0.9 mi
Museu do Indio 1.5 km / 0.9 mi
Hospital Santa Júlia 1.9 km / 1.2 mi
Teatro Jorge Bonates 2 km / 1.3 mi
Museu de Mineirais e Rochas 2.6 km / 1.6 mi
Parque Ecologico Januari 2.6 km / 1.6 mi
Americo Alvarez Theater 2.8 km / 1.8 mi
Amazonas Shopping 2.9 km / 1.8 mi
CIGS Zoo 3.2 km / 2 mi
Hospital Português Beneficente do Amazonas 3.2 km / 2 mi
Museu Amazônico 3.3 km / 2 mi
Saudade Park 3.3 km / 2.1 mi
Mindu Municipal Park 3.4 km / 2.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 89
  • Number of floors (main building): 12
  • Accessible rooms: 1
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • City centre
  • Nearest Bus / Metro Stop
  • Harbour
  • Wheelchair-accessible
Show 49 more facilities & services
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Valet parking
  • Room service
  • Laundry serviceExtra charge
  • Launderette
  • Multilingual staff
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • Garden
  • Terrace
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • CaféExtra charge
  • Bar
  • Restaurant
  • Non-smoking area
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Photocopier
  • Business centre
  • Audio-visual equipment rental
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • Children playground
  • TV lounge
  • Sauna
  • Steam bath
  • Hot tub
  • Breakfast
  • Breakfast buffet
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • LGTBIQ friendly
  • Non-smoking establishment
  • Single-Use Plastic Free
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Mercure Manaus

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ

    Photos are not available for this room type.

    Mercure Manaus

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT SUPERIOR QUEEN BEDAPARTMENT • SUPERIOR QUEEN BEDAPT.QN-SU

    Photos are not available for this room type.

    Mercure Manaus

    APARTMENT SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT SUPERIORAPARTMENT • SUPERIORAPT.SU

    Photos are not available for this room type.

    Mercure Manaus

    APARTMENT SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU

    Photos are not available for this room type.

    Mercure Manaus

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU-1

    Photos are not available for this room type.

    Mercure Manaus

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-1

    Photos are not available for this room type.

    Mercure Manaus

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Mercure Manaus

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIOR • 1 Bedroom • 35 m²TWN.SU
    TWIN SUPERIORPhoto unavailable4 photos

    Mercure Manaus

    TWIN SUPERIOR

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Room amenities

    • Shower
    • Bathroom
    • 220V power supply
    • Cable TV
    • Kitchen
    • Minibar
    • Microwave
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Safe
    • Balcony
    • Wheelchair-accessible
    • Wi-fi
    • TV
    • Kitchenette
    • Direct dial telephone
    • Hairdryer
    • Bathtub

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-6

    Photos are not available for this room type.

    Mercure Manaus

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BED • 1 Bedroom • 35 m²DBL.KG-PI
    DOUBLE PREMIUM KING BEDPhoto unavailable2 photos

    Mercure Manaus

    DOUBLE PREMIUM KING BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PI

    Room amenities

    • Bathroom
    • Cable TV
    • 220V power supply
    • Wi-fi
    • Wheelchair-accessible
    • Balcony
    • Safe
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Microwave
    • Minibar
    • Kitchen
    • Kitchenette
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mercure Manaus

8.0
Excellent
288 Reviews
Cleanliness
8.4 /10
Service
8.2 /10
Comfort
8.2 /10
Condition
7.8 /10
Location
7.6 /10
Neighborhood
8.4 /10
Quality
6.0 /10
Value
6.0 /10
Amenities
8.2 /10
100 reviews shown
10/10
Exceptional
04 May 2026
John
The internet worked very well.
Breakfast was delicious, and the breakfast staff were very helpful
Self
10/10
Exceptional
17 Apr 2026
Essene
🙂
10/10
Exceptional
13 Mar 2026
MARCO
Excellent staff, nice area, shops nearby
Friends
8/10
Excellent
20 Jan 2026
Brendon
Good rooms except that some of them are owner apartments and it is not stated on the booking. The owner apt I’m in is not as clean and maintained as the actual hotel room I was in.
6/10
Pleasant
15 Jan 2026
Brendon
There is no more sauna
Business_and_leisure Self
8/10
Excellent
13 Dec 2025
MARCO
It is a good hotel, well located and I stayed there before and will return in th future.
Leisure Self
4/10
Poor
11 Apr 2025
SEME GABRIEL
They tried to charge me for having a guest, a schoolar friend, that came to chat within the hotel dependencies . It was said that I could only have my friend for one hour. Horrorizes were felt, totally unpleasant, it is not a “real” Mercure. The staff are hostile. Not getting back while on Manaus.
Business Family
8/10
Excellent
14 Oct 2024
Marilyn
The property is well located to the shopping center, dinners were good. Breakfast is available with a good number of options.
Leisure Friends
8/10
Excellent
15 Apr 2024
Diane
This property had great rooms, large and lovely good size bed. Also the curtains were total blockout. Buffet breakfast was very good. Staff service was good, but not much english speaking staff, but friendly all the same. Would recommend.
Leisure Friends
10/10
Exceptional
13 Apr 2024
John
Excellent hotel
Leisure Self
10/10
Exceptional
11 Jul 2023
Cristan
It would be better if the check in was faster!
Business Partner
8/10
Excellent
31 Jan 2023
Enrique
Location, price, big room and big bed, good service. All what you want in a hotel.
Business Self
10/10
Exceptional
26 Jul 2022
Antonio
Ótimo hotel e localização.
Friends_and_family Family
10/10
Exceptional
12 Jun 2022
DAVID
Very close to large shopping mall and a relatively new and hip restaurant. All within a 5 minute walk.
Leisure Family
10/10
Exceptional
13 Mar 2022
MARCO
Safe area, walking distance to one of the main shopping malls in Manaus area. Walking distance to very good restaurants. Staff is always great, clean rooms. Very carefully with guests.
Leisure Self
10/10
Exceptional
08 Dec 2021
MARCO
cleanness, safe and staff excellent!!!!
Leisure Family
10/10
Exceptional
03 Nov 2021
Aaron
Great stay. There were some issues with check in and room service, but the hotel responded quickly and made things right!
Business
10/10
Exceptional
19 Sep 2019
Giovani

Perfect room and reception, week breakfast

The room was absolutely spacious, clean and comfortable. Front desk very helpful and friendly at all times. Location of the hotel is convenient and in a safe area; not too far from city centre. If there is one thing I was not very happy about, that was breakfast: from food selection to service. I found the selection a bit week for Mercure and Brazilian standards; also, the staff who greeted me in the morning didn't seem very friendly or helpful. Still, despite the small problems with breakfast, I recommend Mercure Manaus as it is an absolute amazing hotel to rest after a hot day exploring the city and/or the forest.
Self
8/10
Excellent
17 Aug 2019
Verified traveler
Comfortable hotel with large pleasant rooms. Friendly and helpful staff. Good restaurant. 5 mins walk to Shopping Mall, with many restaurants.

Bad points. Not enough glasses in the room. Only one chair, so eating a meal for two delivered by room service was tricky. TV channels limited.
Leisure Partner
8/10
Excellent
17 Jun 2019
Verified traveler
Front desk reception staff extremely helpful and cheerful.

Very close to one of their main shopping centres.
Leisure Partner
8/10
Excellent
17 Apr 2019
Ana Cristina

Would recommend and stay again at Mercure Manaus

Everyone at this hotel was very nice and helpful.
The rooms are large and comfortable, though the bathrooms could use some updating.
The bar served great cocktails (specially a delicious passion fruit caipirinha) very reasonably priced.
The breakfast was wonderful. Different flavored fresh tropical fruits juices, delicious fruit and homemade pastries and breads that varied each day. Good strong brazillian coffee.
The area around the hotel is residential and safe. A very short walk from de hotel is the Manauara shopping which is quite large and has some interesting shops.Downtown Manaus and excellent restaurants are a short taxi/uber ride away, which are quite cheap here.
This hotel has a nice small rooftop pool and sauna.
Family
8/10
Excellent
01 Jan 2019
Verified traveler
There was a great room, but the facilities are in need of repair. Doors to the pool and gym were a struggle to open.
Leisure Self
8/10
Excellent
10 Oct 2018
Dayna

Clean, affordable hotel not far from airport

We arrived in the middle of the night. The front desk check in was easy and quick. The clerk understood we were exhausted and hurried through the process. We had 3 rooms, two with double beds. When we arrived they didn't have two rooms with double beds and kindly gave us a 4th room at no charge. The hotel is no frills and one of our rooms didn't have a working TV remote, complete Wi-Fi coverage or very much cold water. However, the price was fair for what we received. Most of the front desk staff spoke English which was very helpful. There is a mall within walking distance that has a food court but we ordered room service at 3am which was very good. The breakfast was interesting and perhaps typical in Brazil. If I needed a clean, safe place to stay, I would definitely stay here again. If you need something a little more plush, this isn't it. The hotel also offers airport transportation which we didn't know in advance and would've preferred to use since there were 5 of us.
Family
8/10
Excellent
27 Jul 2018
Anil

Great Hotel

Very good.
Family
8/10
Excellent
19 Mar 2018
Hyun

Clean room and outstanding location

It was very comfortable stay and the room was clean, but the breakfast was decent. The hotel is conveniently located right next to shopping and restaurant area. I will come back again.
8/10
Excellent
30 Mar 2017
JOO HWAN

Easy access downtown

Easy access to shopping area and restaurants..
2/10
Poor
16 Dec 2016
Verified traveler
Disappointed experience. My Room had no hot water in the bathroom and I had to shower with a very cold water for 4 nights. After my complaint in the first day, the staf spent 4 nights \"trying to fix it\" with no sucess. Also there is no iron in room. If you use it many times in a trip, you will spend some embarrassing time using a shared Iron in a common area in the end of the hallway.
8/10
Excellent
22 Jun 2016
Carlos

Good room for a good price

Room looked recently remodeled, it was clean and the internet worked reasonably well (which is a lot better than some of the other hotels I have stayed at in the North and Northeast of Brazil).
8/10
Excellent
19 Mar 2016
Rebecca

Good business stay

The Mercure is in the business end of town right next to the big shopping mal and Carrefour. It's all you expect of Mercure and is a nice stay. Staff spoke good English and we're very helpful. Breakfast was good but have had better in Brazil. Wifi was very slow all over hotel. Expected faster.
Partner
10/10
Exceptional
26 Feb 2016
Verified traveler
Good
Partner
6/10
Pleasant
26 May 2015
C.W

short stay

The hotel staff was very friendly and breakfast was very good. The hotel van was unreliable we had to pay for a cab to the hotel because the van was not heading back to the airport for another two hours.
10/10
Exceptional
21 Jan 2015
Victor

Nice hotel close to the mall

Everything was fine. No complains. It was close to the mall, you can walk for 10 minutes and you're there. I didn't have breakfast there, but the price is about 20 Reais (U$10) per person.
8/10
Excellent
29 Jun 2014
Lupe

Great people!

The folks working there were super friendly, helpful and fun. I would def. stay there again when in Manaus.
8/10
Excellent
29 Jun 2014
Bozghalerules

Manaus

Not bad good value
Good location
Quiet
Comparable to previous trips
2/10
Poor
03 May 2014
Business traveler 1970

Not impressed

It might be the culture in that part of the country or a lack of customer service skills for the people working at that specific hotel, but I felt that I didn't get the value for the amount of money I paid to stay there. I wouldn't recommend this hotel to anyone going to Manaus.
6/10
Pleasant
23 Nov 2013
Fernando

Well located walking distance of Manauara shopping

The hotel is convenient overall speaking, but restaurant is limited as well as breakfast buffet with few options and the same everyday.
8/10
Excellent
17 Aug 2013
Edgar

Perfect location for my needs.

It is locates near the best restaurants in town and close to various points of interest.
Partner
4/10
Poor
22 May 2013
Verified traveler

Really?

I left this hotel with two good notes only: The staff is very kind and the bed is by far the cleanest part of the hotel (whew!). The hotel has an horrible smell in lobby, a poor housekeeping in general and breakfast is disappointing.
2/10
Poor
14 Aug 2012
DF

Won't stay here again

Disastrous stay: air con not working right throughout the hotel. Internet only worked on the lower floors or lobby. The staff kept saying that the a/c would be fixed tomorrow (amanha) and then I found out that they had to wait for a part to come from Sao Paolo. Even some of the front-desk staff were exasperated....remember, this is the Amazon in the hot season. I checked out a day early and went to another hotel. Otherwise, exercise equipment broken, only one towel provided per room. Dishes for the kitchen were dirty. Overall, a real nightmare for an above average rate per night.
8/10
Excellent
07 Jun 2012
j

Excellent Hotel, Price and Internet for Location

For a hotel in the middle of the Amazon this place was great. The staff varied from being completely untrained to taking an hour to check us in. That said, the rooms were a fantastic size for the price and the Internet rocked.
8/10
Excellent
14 Sep 2011
Hank

Looking for clean & comfortable

Room is a comfortable suite. Service - no bell hops and most reception people do not speak English. Got bags to room without a problem and accomplished what was needed through staff. Add taxi fare to Centro and bill is still reasonable.
6/10
Pleasant
11 Aug 2011
Verified traveler

Mercure Manaus - August 2011

I've stayed at this hotel many times and it appears to be going downhill. The room was fine and was as expected and the service was okay, but the price has increased significantly and various facilities are falling into disrepair. In particular, the hotel does not seem capable of maintaining the swimming pool, which has grey-green water and the fitness facility is a sham. Internet was also slow and flaky.

Unfortunately, I think this \"new\" hotel is headed very rapidly in the direction of most other Brazilian hotels: downward with little investment in upgrades or repairs. Wouldn't it be nice to know where all the money goes? Probably into Miami condos for the owner and his family.
6/10
Pleasant
11 Jul 2011
Verified traveler

Manaus-hotel-mercure

Not a bad hotel by Brazil standards, which are low compared to other parts of the world. I found it a bit overpriced, but it met my needs in terms of providing an apartment-style room. Also, the location is quite good near shopping (supermarket and mall), so one can walk to get groceries, money, restaurants (in the mall). Overall, I would stay there again. Plus, the staff are very nice and efficient.
6/10
Pleasant
09 Mar 2011
Michael

Mercure Hotel Manaus

The Hotel is located in an area with shopping centres and restaurants all around. Getting into the city centre requires a taxi. Service is friendly but a bit slow, otherwise, staff is trying to do its best . Response to requests is not always forthcoming, and the hotel restaurant is closed on sundays. There is a nice small pool on the roof top and the terrace provides a great view over Manaus.
4/10
Poor
04 Nov 2010
Verified traveler

I do not recommend

This is the worst Mercure's unit I've stayed so far. The variety and the quality of the food in the breakfast are low. Internet does not work well; it does not work at all at the 3rd floor. The air conditioning stopped working at night (and we are talking here of a hotel in the middle of the Amazon!). The room had no electricity when I first came in.
6/10
Pleasant
27 Oct 2010
David

Good for business travelers not tourists

Staff was friendly. Hotel is located on a busy street so not an ideal location for walking anywhere -- have to take taxis to get downtown. Room was clean, bright, comfortable. Breakfast was not included and was below average.
8/10
Excellent
08 Aug 2010
Arf Bargle

Mercure Manaus

Generally good. The staff were helpful and polite.
4/10
Poor
22 May 2010
Verified traveler

Management needs to change

Three years ago we stayed here for a few days. We are from the U.S. and did not know what to expect and we did not have any problems then. When we returned in May of 2010 things had changed for the worse. First, the dest had trouble finding my reservations. They did let us in the room early, but from then on I could see management needs to be more mindful of its foreign and returning visitors. They do not exchange money as before so we had to walk two blocks to the Manaus Mall for each exchange. I blew up a xbox 360 because unlike in most parts of Manaus they are on 220 voltage!
The food in the resturant is not very tasty and for some reason the waiter claimed that the credit card machine was broken. First time I had heard of the anywhere!. Even local telephone calls are charged to your bill so be careful and have the right change at the bar. The bed was a double twin with a 3\" topper mat which was uncomforable. The hotel is becoming run down so I think a Management change could help. Otherwise the staff was clean and professional and one spoke english well.
6/10
Pleasant
08 Apr 2010
Roland

Basic

Basic hotel. Great location.
Partner
8/10
Excellent
27 Jan 2010
Rio-yearly

Great \"Day Hotel\"

We used the hotel as a day hotel whilst waiting for a very late flight. The suite was well designed, cool and airy.
Excellent restaurant with interesting and tasty local cuisine.
Charming and helpful staff.
Manaus does not have hotesl in convenient locations, but this hotel had easy access to taxis and transport.
Partner
4/10
Poor
20 Jan 2010
Anonymous

night club instead of Hotel

The Hotel is located next door to the night club - we could not sleep at all - music and laugh from 11PM until 6AM!!! Staff does not speak English at all. There was only one Towel in the bathroom (for two of us).
Family
10/10
Exceptional
10 Jul 2026
Fernanda
Tudo bom, equipe solicita
Friends_and_family Family
10/10
Exceptional
10 Jul 2026
jose
Café da manhã muito bom, quarto limpo, ar-condicionado bom, funcionários super atenciosos, ótima localização, custo benefício muito bom. Super recomendo.
Friends_and_family Family
10/10
Exceptional
17 Jun 2026
RALPH
Existem excelentes hotéis e eu conheço vários espalhados pelo mundo, mas o Mercure de Manaus é um daqueles que me fez sentir em casa. Quarto confortável, limpo e sofisticado, ótimas instalações e localização, um café muito bom. Porém o time de atendimento me surpreendeu, a começar pelo gerente Alexandre, as recepcionistas, o povo do café e até o manobrista.
Se for para Manaus eu recomendo o Mercure.
Friends_and_family Family
8/10
Excellent
15 Jun 2026
DEBORA
No primeiro dia do café da manhã, às 7 horas, havia a falta de vários ítens, cuja substituição demorou quase meia hora.
Self
4/10
Poor
08 Jun 2026
Andrea
O banheiro estava muito cheio de mofo e sujeiras, especialmente na parte do box.
Self
4/10
Poor
08 May 2026
Lucas
Não mantém a mesma qualidade da rede Mercury, Banheiro com mofo, cortina toda suja bem nojenta, quando cheguei no quarto não tinha toalha tive que secar no lençol da cama.
Self
10/10
Exceptional
22 Apr 2026
MARCELO
A limpeza precisa melhorar um pouco pelo padrão do hotel. A equipe de funcionários excelentes. O café da manhã excelente. Sobre o ar condicionado não posso avaliar pois não liguei o aparelho
10/10
Exceptional
21 Apr 2026
LUCIANO
Quarto limpo, café da manhã completo
Self
10/10
Exceptional
20 Apr 2026
Hallan
Hotel muito bom. Vale a pena
Self
6/10
Pleasant
18 Apr 2026
Unilever
Não teve café da manhã. E o atendimento foi péssimo pra resolver
Self
8/10
Excellent
13 Mar 2026
PATRICIA
Quarto Limpo, café da manhã poderia ser mais completo
Partner
10/10
Exceptional
27 Feb 2026
andrei
Hotel muito limpo, organizado, quarto sensacional e amplo, ar condicionado bacana, banheiro super legal, café da manhã com variedade e tudo muito bem feito, atendentes sempre dispostos. Perto do shopping Manauara, caminhada sem perigo. Realmente um excelente hotel. Venho à Manaus de férias, pescar, o hotel é uma excelente escala para descansar o corpo e curtir a cidade, indico sempre!
Friends_and_family Friends
8/10
Excellent
13 Feb 2026
CLAUDIO
O Hotel é bom, o café da manhã incrível...
Mas achei o quarto barulhento devido ao movimento do trânsito em frente, pois tenho sono leve...
Business
6/10
Pleasant
03 Feb 2026
Leodercio
Ar condicionado velho.
Business
10/10
Exceptional
02 Jan 2026
Ronaldo
Equipe Ótima.
Friends_and_family Family
10/10
Exceptional
27 Dec 2025
ALGOMIRO
Ótimo café da manhã e equipe atenciosa e educada
Business_and_leisure Partner
4/10
Poor
02 Dec 2025
David
Hotel envelhecido. Café da manhã pobre. Toalhas pobre. Quarto em condições ruins. Zero padrão Mercure
Business
6/10
Pleasant
18 Nov 2025
ALEXANDRE F
Estrutura mais velha, quarto sem muito conforto, camas de solteiro e banheiro merecedor de uma renovação.
Business
10/10
Exceptional
16 Oct 2025
Taynah
Maravilhosa
8/10
Excellent
08 Oct 2025
HELIO
Restaurante podia funcionar a noite!
6/10
Pleasant
15 Sep 2025
Helio
o Hotel está precisando de mais cuidados. Está um pouco antigo.
Business
10/10
Exceptional
29 Jun 2025
Juliana
A única coisa que não gostei foi a questão da iluminação do quarto, achei um pouco escuro.
Partner
10/10
Exceptional
21 Jun 2025
kanetoshi
綺麗でよかった!従業員の方もフレンドリー。
Business_and_leisure
4/10
Poor
28 Oct 2024
GERALDO

Estadia decepcionante

Hotel precisa de uma reforma pois tudo é velho elevador, banheiro,corredor...
Partner
10/10
Exceptional
25 Jul 2024
Helton

Otimo hotel

Otimo hotel
Friends_and_family Family
8/10
Excellent
10 Jul 2024
Carlos

Ótima opção!

Hotel bem localizado, quartos bem espaçosos, café da manhã bem completo. Os quartos e o hotel em si já dá sinais de precisar de uma reforma, mas voltaria tranquilamente.
Partner
6/10
Pleasant
06 May 2024
Pedro Ricardo

Hotel meio sucateado !!

Hotel tá mal cuidado, cortinas furadas, café da manhã péssimo, sem opções, a única coisa boa foi a hospitalidade e educação dos funcionários, por sinal excepcional !
Friends_and_family Family
4/10
Poor
15 Mar 2024
Erasmo G F

Água fria para o banho

Quero expressar nossa insatisfação com a hospedagem no Hotel Mercure Manaus durante o período de 11 a 15/05/2024. Durante a estadia, enfrentamos problemas significativos que afetaram negativamente nossa experiência.

No primeiro dia, o Sr. Erasmo Vieira, hospedado no apartamento 801, não teve acesso à água quente. Este inconveniente persistiu até o dia 14/05, quando fui transferido para o apartamento 505, que felizmente tinha água quente disponível. No apartamento 505 o problema foi o barulho do aparelho de ar condicionado. O Sr. Marcos Knosel ficou 3 dias sem água quente, sendo transferido para o apartamento 106 no dia 13/05.

Essa falta de água quente tornou extremamente difícil para nós tomar banho, tanto pela manhã quanto à noite, o que é essencial para nossas rotinas diárias, especialmente considerando a natureza do nosso trabalho. Como palestrante e diretor, é imperativo que mantenhamos uma aparência profissional e bem cuidada em todas as circunstâncias.

Escolhemos o Hotel Mercure Manaus principalmente pela sua localização conveniente em relação ao nosso escritório de trabalho e esperávamos uma estadia confortável e sem problemas.

Dada a inconveniência enfrentada durante nossa estadia, solicitamos gentilmente uma compensação adequada pela rede Accor, seja na forma de desconto em futuras reservas ou outra forma de compensação que julguem apropriada.

Business
8/10
Excellent
26 Feb 2024
SANGSOO

그럭 저럭

조식 수준이 낮아짐.. 예전 처럼 푸짐하지 않고 뭔가 인색해진 느낌을 지울 수 없네요.
Business
4/10
Poor
19 Jan 2024
Bruno Jose

Não vale o preço que cobra

Atendimento da recepção no check in foi péssimo, deveria se chamar decepção. Parecia que que estava pedindo esmola no hotel. As instalações são mais ou menos não tem nada que justifique o preço da estadia. O estacionamento engana, na descrição do hotel fala disponível mas não relata que é pago e é caro, divide o estacionamento com quem mora no hotel. O café manhã é ruim e os funcionários parecem que estão em trabalho escravo, me senti ate mal em está tomando café lá. Com certeza não volto. A única coisa que valeu a pena foi a localização.
Friends_and_family Friends
10/10
Exceptional
27 Oct 2023
Antonio
Atendimentos atenção de todos os funcionários foi excelente em especial a Marília do front desk .
Local próximo a shopping com várias opções de alimentação. Café da manhã “justo”. 4 andar pouco barulhento pois janelas não são anti ruído.
Quarto limpo diariamente, recomendo e voltarei.
Business Friends
8/10
Excellent
24 Jan 2023
Verified traveler

Ótima opção de hospedagem excelente localização

O atendimento, especialmente do Sr Rodolfo na recepção foi excelente. Prestativo e eficiente.
Friends_and_family Family
10/10
Exceptional
03 Jun 2022
mingu
청결하고 체크인을 공지된 시간보다 빨리할 수 있어서 빨리 업무를 진행할 수 있었습니다.
Business
4/10
Poor
19 Apr 2022
Hamilton L

Não recomendo e não vou mas no mercury

Hotel precisa de uma geral está tudo abandonado
Friends_and_family Family
10/10
Exceptional
29 Mar 2022
ELIZABETE
Muito boa. os funcionário atenciosos. local amplo e confortável.
2/10
Poor
05 Feb 2022
Guilherme
Reserva e pagamento no site confirmados, porém o estabelecimento não encontrou a minha reserva, e em consequência disso não me deixaram fazer check in
Leisure Partner
10/10
Exceptional
17 Dec 2021
Deivid

Excelente

Quarto grande e extremamente confortável
Business
8/10
Excellent
26 Nov 2021
SANGSOO

Well..

Complimentary water is needed
Business
8/10
Excellent
21 Nov 2021
Rodolfo Antônio Bueno
Gostei do quarto como um todo.
Não gostei do café da manhã, fraco.
Leisure Self
2/10
Poor
03 Nov 2021
Juliana
Nenhuma das duas experiências nesse hotel foram boas. Recepção desorganizada, cheiro do hotel é muito ruim. Hotel antigo. Apenas o café da manhã é bom.
Business
8/10
Excellent
16 Oct 2021
Geraldo

Boa estadia

Hotel a um quarteirão e meio do Shopping Manauara e a um quarteirão de um mini supermercado 24h. Quarto grande, ar condicionado tipo split (necessita de pequena revisão). Equipe educada e muito prestativa. Café da manhã com muita fritura (pasteis, coxinhas, etc) e poucas opções regionais.
Partner
10/10
Exceptional
17 Aug 2021
Savio
Excelente localização e serviços.
Partner
10/10
Exceptional
08 Mar 2021
TECON

Aconchegante

Hotel aconchegando, limpo e seguro.
Partner
4/10
Poor
04 Jan 2021
Samia

Tendência a piorar

Achei o hotel em decadencia, sem a higiene necessaria para um período de pandemia, extremamente úmido, o banheiro era pessimo (algumas coisas quebradas, mofadas). O enxoval estava com problemas e eles diziam que era por causa da lavanderia. Ofereceram toalhas que pareciam muito velhas, esgarçadas e algumas muito manchadas. A toalha de piso era horrível. Reclamei e não trocaram. Não tinha sabonete na pia para lavar mãos. Se desligava o ar condicionado, o teto e as paredes pingavam de tanta umidade. Não valia o preço que paguei.
Friends_and_family Family
10/10
Exceptional
02 Jan 2021
Verified traveler
Se não fosse pago ia ser orimo
Friends_and_family Family
8/10
Excellent
14 Dec 2020
Christian a p

Bom mas poderia ser melhor

Hotel confortável, mas alguns pontos precisam ser melhorados. Como a área da piscina. Está um pouco abandonada. O café é bom, mas com pouca variedade. E cobram a mais para adicionar tucumã nos pratos. Achei isso ruim tendo em vista que é uma fruta regional e de fácil acesso aqui.
Partner
4/10
Poor
14 Dec 2020
Ana Paula

Experiência ruim

Achei a parte da limpeza do quarto bem ruim! Toalhas e lençóis tem mau cheiro e são encardidos. Fiquei perplexa! A imagem da TV é muito muito ruim! No total, q experiência foi ruim. Não recomendo!
Self
8/10
Excellent
09 Nov 2020
Marcos
Dentro do esperado, dada a marca desta rede de hotéis.
Friends_and_family Family
10/10
Exceptional
19 Mar 2020
MYEONGSOO

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Mercure Manaus
Av. Mário Ypiranga Monteiro Nº 1000 - Adrianópolis, Manaus, Brazil

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Mercure Manaus

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