Name: FV by Peppers
Address: 191 Brunswick St, Brisbane, 4006, AU

10/10

Exceptional

19 Jul 2026

Dan

Our stay was very good.

Partner

8/10

Excellent

18 Jul 2026

Carolyn

Great facilities and great location. The checkin process was great but post that a little lacking in communication ie no house keeping, phone didn’t work to reception and lacked responding to our enquiries.

Partner

10/10

Exceptional

11 Jul 2026

Richard

Very convenient location 2 min walk from the station on the airport line.
Very spacious and equipped luxuriously.
Very friendly and accommodating reception staff available 24-7.

Partner

6/10

Pleasant

04 Jul 2026

Michael

The cleanliness of the property was great but the lack of a room service (not one for a 6 night stay) was completely inadequate and disappointing.

Family_with_children

2/10

Poor

24 Jun 2026

Kathryn

Went to check in and they claimed they didn’t receive my payment, then had to pay twice for the room, got placed into a car park on the property, one hour later got abused by their security officer, the following morning received a phone call from the front desk telling me that the tow truck was there to tow my car from a park that I was permitted to parking with a displayed parking permit from the hotel on the dash. Would not recommend this hotel at all, could not been anymore disappointing if they try, thank you for making my family even more stressed as we watch our father in ICU fighting for life

Family

8/10

Excellent

07 May 2026

Jessica

Reasonable place for an overnight stay and nice and close to the heart of the Valley. I think next time it would have been good to know if there was any unexpected marches on the day, as the roads were blocked off, to plan for check outs - especially needing to catch a flight. Staff were friendly and helpful though.

Friends

8/10

Excellent

18 Apr 2026

Stephen

Great place to stay in Fortitude valley. Remarkable rooftop with pool and sensational views. Good value at the price point.

Friends_and_family Friends

4/10

Poor

15 Mar 2026

Shinobu

I expected amenities like charging phone or usb socket in bed room and tooth brush in bathroom but they don’t have provide in our room. If we ask them, we may have one but we pretty busy to stay there. Don’t have time to asked them. So it was bit concerned.

Partner

10/10

Exceptional

15 Feb 2026

Glenn

Room was clean and staff were very helpful

6/10

Pleasant

13 Feb 2026

Martin

Very basic for price

Leisure

10/10

Exceptional

12 Feb 2026

Jill

Was good!

Leisure Self

8/10

Excellent

02 Jan 2026

Scott

I asked for an east facing apartment but got a west facing one. Otherwise it was fine.

2/10

Poor

29 Dec 2025

Jade

I was quite disappointed with my stay at FV by Peppers. Unfortunately, the accommodation did not match the expectations set by the online images—the reality was vastly different. The lobbies and hallways had a noticeable smell, particularly on the way to the pool areas. The bathrooms near the pools also smelled and the floors were wet at the pool entry. Additionally, the pool area appeared not to have been cleaned.

The room itself was noisy, with sounds coming from outside, nearby rooms, and loud bangs from the ceiling past 9pm. Running the air conditioning made a constant noise like a train running over the room throughout the night.

This was meant to be a Christmas gift for my fiancé, but sadly it left me feeling embarrassed rather than delighted. I hope the management can address these issues to better match the expectations set online.

Partner

10/10

Exceptional

28 Dec 2025

Aretha

Outstanding Staff! Beautiful Room! Lovely ammenties! Fantastic Location!
Well Done FV Peppers ⭐️⭐️⭐️⭐️⭐️

Business_and_leisure Friends

8/10

Excellent

27 Dec 2025

Maree

Staff very accommodating and friendly, moved our room when aircon not working. Spa rooms were clean but water was dirty and cinema room not working for our second stay here so that’s disappointing, but overall facilities are clean and lovely and staff are great and location is excellent.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Caroline

Great location close to a train station awesome pub nearby that did cocktails and great food. Extremely comfortable bed and pillows

Leisure Partner

10/10

Exceptional

12 Dec 2025

Wayne

Well appointed room. Comfy bed. Great location being so close to the station.

Partner

10/10

Exceptional

05 Dec 2025

Steven

Staff great, room awesome

Business

6/10

Pleasant

29 Nov 2025

Jacqueline

There is a large light at the bottom of the TV in the bedroom that couldn't be turned off which made it very difficult to sleep. Otherwise, room was clean and decent.

8/10

Excellent

20 Oct 2025

Richard

The property is great
Great ammenities with everything including huge pool , deck , cinema, gym, cocktail bar all exclusive for patrons
The only thing which is personal is that an apartment block has gone up and looks straight in at most windows especially the bedrooms but does not block the magnificent view
I wish there was a 99% review of hotel as marking a whole point down for something as ridiculous as the apartments opposite is not fair

Business Self

8/10

Excellent

19 Oct 2025

Leilani

Check in: Loading zones weren't easy to get a park in to check in due to other people checking in and also a few delivery cars parked there. Staff were lovely and lobby area was nice and clean.
Room: The room we stayed in was right above a restaurant so there was noise from there but quietened down later in the night. Just incase you are a light sleeper. Room was ok for what we needed it for. Parts of the room bedroom were not practical, the full length mirror is blocked by the bed, there is no space in the bedroom to use the luggage stand. There was also a slight step down from the bathroom into the adjoining bedroom but no warning of it, so a bit of a trip hazard. No fans for airflow so had to have the a/c on the entire time.
Full kitchen and laundry in the room.
Location: Well located in Fortitude Valley, close to restaurants, bars, train station.
Internet was patchy so couldn't always connect.

Partner

4/10

Poor

27 Sep 2025

Deric

You need to carry 1 Key Card, 1 Key Tag, 2 Access Dongles.

If you not allocated a room within the main building, you will need to take 2 separate lifts and walk a distance to get to your room.

No wall plug beside the bed to charge your devices.

Business

10/10

Exceptional

25 Sep 2025

Danielle

The room was gorgeous and was exactly what we needed.
My main gripe with the room is a lip/step into the bathroom that I kept tripping on. My other issue is a lack of tea towel/cloth in the kitchen.

The staff were very helpful especially when we had trouble finding the place, we circled 3 times before pulling up and calling.

Would have been nice if the pool was heated, but we used the spa instead.

Conveniently located for where we were headed and valet parking cost wwa covered by a promo they were running which was great!

All in all a great stay, highly recommend.

Leisure Family

10/10

Exceptional

11 Sep 2025

Nigel

Fantastic property. Friendly attentive staff. Great location.

Leisure Self

6/10

Pleasant

14 Aug 2025

John Murray

close to shops
bed comfy

4/10

Poor

13 Aug 2025

Alexander

Photos werent what it was, not a very relaxing stay. Probably ok if you want to party for 3 days and have shower and a bed. Communication from staff wasnt the best. Would not stay here again, if price was 150 to 200 a night it would be acceptable

Business_and_leisure Partner

8/10

Excellent

27 Jun 2025

Mark

FV by Peppers is very central and right in the heart of the Valley. Everything you need is right at your doorstep.

Business Self

2/10

Poor

12 May 2025

TROY

Room was not as displayed in book. Still waiting on refund 4weeks later and they don’t care.

10/10

Exceptional

14 Apr 2025

Tinei

Good after a day in the valley

Leisure Self

10/10

Exceptional

25 Mar 2025

Peter

Very handy location and a lovely unit.

Leisure Friends

10/10

Exceptional

26 Feb 2025

Family Support

Great place central for where I needed to go.

10/10

Exceptional

26 Feb 2025

Michael

Great value for money

Great value for money.

Business

8/10

Excellent

25 Feb 2025

Natalie

Great room just not my area

The hotel staff were fantastic. The location was good however a lot of homeless in the street outside. Parking was offsite and I was not going out at night with the vibe outside. Ok during the day but people asking for money and a lot of police around. Adult clubs close by so it had that seedy vibe. The hotel has 3 towers and confusing if instructions aren’t your thing.

Business

8/10

Excellent

18 Feb 2025

Jerry

Not enough power points for my devices. Not enough towels.

2/10

Poor

04 Jan 2025

Kylie

There was nothing to like ..service was rude and absent and location was dirty. The accomodation was mouldy

Leisure Partner

8/10

Excellent

30 Dec 2024

Yul

We got a 2 bedroom apartment room in forester hall.
Didn't realise this had no view when booking just streets buses and construction.
After initial disappointment with view we found
The room had great soundproofing
Next to train station.
Train station attracts derolics outside but we knew this before our stay, security in the hotel was fine.
It was clean, small intercity apartment.
With everything in it,
Rooftop pool was excilent.
Apon check out an susiquant communication Staff refused to tell us if our room has been checked.reciting a 72 hr policy not to release security deposit. Weird behaviour around security deposit.

Leisure Family

10/10

Exceptional

19 Nov 2024

Grayson

Although our room was a bit dated with its decor it was spotlessly clean. Worth staying just for the amazing rooftop pool. Walking distance to all that Fortitude Valley has to offer. Loved our weekend away and will be back.

Leisure Partner

6/10

Pleasant

15 Nov 2024

Alby-hales

Customer service was terrible from start to finish.

Leisure Family_with_children

2/10

Poor

04 Nov 2024

Ashraf

Stayed on a 3 night stay and yet the staff booked me into an accessible room (disabled room). After complained to staff i was able to move into a different room for the following two nights.

I review both rooms below.

Foresters Hall Apartment:
- Listing is misleading and pictures give the perception of a balcony. Also no brick wall, no bedsides lamps, no window in bedroom. They clearly mix and match the pictures from different apartments to give perception of nice furnishing.
- Simply false and lies in the unit amenities list
- no blackout curtains
- housekeeping did not attend even once
- no adjustable air conditioning (very hidden is so)
- shower does not drain water easily and can overflow (even after their maintenance \"fixed it\")

Accessible Room:
- Crooked and weird to close bedroom door (sliding and has gap when close)
- No bedside tables
- Bedroom power sockets impossible to reach from bed and were on the wall. This means any phone or charger will be dangling from the wall (not safe, annoying and inconvenient)
- Bathroom looked exactly like a public toilet, no effort put into the design to make it dignifying for disabled persons.
- Bathroom door is hard to close and seemed in need of repair.
- Small corridor connecting to bedroom and living area. Width is small.
- No blackout blinds, only semi-opaque blinds

Other:
- Deposit is too high given their poor facilities
- Outdoor facilities not as spacious as pictured.

Not recommended!

Leisure Self

8/10

Excellent

01 Nov 2024

Maxine

Good if going to music hall in valley

Very clean close to everything , train , valley, city
Lack of parking to just checkin disappointed
Valet parking efficient after checkin . No information in room as facility’s within hotel or close cafes, restaurants , etc .
Room facing Brunswick street very noisy from street .

Friends_and_family Friends

10/10

Exceptional

25 Oct 2024

Louiss

Service was great and valet was really convenient and efficient

Leisure Self

8/10

Excellent

18 Oct 2024

Adam

This property has perhaps the best rooftop pool around. The rooms are very modern yet a little small. Unfortunately we were not able to extend our stay for a day stay as we are able to at other hotels such as the novatel and Pullman. These other hotels accomodate our needs better in this area. Overall we were satisfied with our stay yet may reconsider as we wanted a slightly longer stay.

Adam

Leisure Friends

10/10

Exceptional

17 Oct 2024

Ramez

Great place

10/10

Exceptional

28 Sep 2024

Deanne

Rooms were perfect

Leisure Family

10/10

Exceptional

15 Sep 2024

Jade

Jasmine on the front desk is amazing. Tell her I love her.

Self

8/10

Excellent

25 Aug 2024

Chris

Location was excellent for our purpose of a simple holiday and exploring. Plenty of room in the apartment.

Leisure Partner

8/10

Excellent

22 Aug 2024

Gavin

Great location, great property

Business_and_leisure Partner

8/10

Excellent

03 Aug 2024

Steven

Was nice, but for a pretty new apartment there were a couple of issues but nothing too bad.
Was a bit of a sewer smell and shower didn’t drain very well.
Lots of loud people in area but don’t really hear it from the room. Area is a bit seedy, lots of strip clubs and night clubs

Business Self

10/10

Exceptional

06 Jul 2024

Kelly

Night at Peppers

Received a complimentary upgrade so had an enclosed balcony which was a really nice addition. We had a 2 bedroom unit. Very clean, comfy beds and sofa bed was great quality. Rain shower was not great. Low flow to the extreme. Staff weee very friendly and helpful. Found valet parking a bit expensive but lined the convenience. Location was perfect. Train station with a supermarket and eateries down the street. Would definitely stay again.

Friends_and_family Family

4/10

Poor

24 Mar 2024

Peta

Valet service but have to park first which is a nightmare. Rooms very tired. Dirty carpet, bathroom old and needing Reno.
Good location but can’t believe this hotel is part of the Peppers family!! Would not return.

Leisure Family_with_children

10/10

Exceptional

09 Mar 2024

Poppy

The layout of the apartment is very user friendly, spacious comfortable. Staff were super friendly and efficient. Valet parking was efficient, would highly recommend this stay.

Leisure Partner

6/10

Pleasant

03 Mar 2024

Caroline

Don’t drive there!! To gain access to the car park (which is valet parking only at a high fee) you need to find a spot on a loading zone outside the main foyer. This loading zone fits 3 cars and there is no parking bay, you need to keep going around the block until a space is available. Very inconvenient.

Leisure Friends

10/10

Exceptional

23 Feb 2024

Chris

Needing just a litter bit of maintenance in the bathroom but over all the room was good

10/10

Exceptional

17 Feb 2024

Muhemmed

Beautiful place big space to relax ❤️

Leisure Partner

10/10

Exceptional

27 Jan 2024

Karen

100% would stay & recommend!!!!

Decided to treat myself for my birthday with an overnight stay somewhere in Brisbane with my sisters. Haven’t stayed at Peppers before and oh my goodness I will choose FV over and over again!!!
The entire process was absolutely faultless!
Special mention to Guest Services Agent Hayley Vanderlaan for replying to my email super fast with answers for everything!
Booking, cost, check in, valet, our stay (with late check out) facilities & check out was phenomenal!!
When I first opened the door to our room I was greeted with a balloon, bottle of bubbly, chocolates & a beautifully thoughtful hand written birthday card from staff.
You guys are legends!! Thank you so so much for such a professional & special experience!
Oh, we’ll be back! 100% recommend to anyone!!
Thank you!!!!

Friends_and_family Friends

6/10

Pleasant

11 Jan 2024

Darren

Studio apartment

Reception staff wonderful. Studio apartment ok but no view except building works opposite who would be able to see right in. Couch and rug needs cleaning or replacing and floor didn't look clean. Everything else clean and comfortable. View from roof top pool wonderful unfortunately it was raining when we wanted to use it.

Partner

4/10

Poor

29 Dec 2023

Amy

The room was excellent. However the pool areas / shared areas were not that well maintained / clean.

Leisure Partner

6/10

Pleasant

07 Dec 2023

Eddie Kuok Chuin

Great place

Leisure

10/10

Exceptional

27 Nov 2023

Kaylene

I have never had a bad stay here...

6/10

Pleasant

08 Nov 2023

Jessica

The property was conveniently located and was tidy.
However, valet parking took longer than we expected on check out and we were charged on check out from our security deposit. We hadn’t been informed what this was for.

Leisure Family

6/10

Pleasant

29 Sep 2023

Onkar

We've stayed in a few Accor properties in different cities but this one gave us a different experience. After checking in, we noticed that the outdoor balcony wouldn't lock and the balcony was connected to the next room's balcony. We have two young kids and the Fortitude Valley area is rougher than normal. We tried to call the reception via the phone in the room and realised it wasn't connected because it had no wire. We then called reception from our mobile phone three times with no answer and once to reservations and they also didn't answer so I had to go down to talk to reception about it. In the end, they ended up giving us another room which was smaller but at least the balcony could be locked. But this room had a missing TV remote. Again we tried calling reception and there was no answer so we gave up for the day and tried again the next day. Reception stated that they'd have someone come into our room to investigate but after being out on the town for a few hours, we realised this wasn't done and had to talk to reception again. Only after the second attempt did we get the remote. Overall the experience was very different from other Accor properties we stayed in. We don't plan on visiting this particular hotel in the future.

Leisure Family

10/10

Exceptional

25 Sep 2023

Marianne

Beautiful staff, so friendly. Great central location to the Metro. Apartment was very spacious and the kids loved the rooftop pool!

Leisure Family

6/10

Pleasant

16 Sep 2023

Rebecca

Unsafe and took over an hour to park

Leisure Family

8/10

Excellent

14 Sep 2023

Verified traveler

Comfortable hotel with good amenities.

Business

4/10

Poor

22 Aug 2023

Brett

Terrible communication, customer service and check-in experience even when I contacted the hotel to arrange/confirm arrangements including bed configuration etc prior to check-in. Provided a written complaint to manager via email and no reply or acknowledgment of concerns. Explore other hotel options :(

Business

8/10

Excellent

22 Jul 2023

Suzanne

Lovely, quiet and clean. Good location.

Leisure Partner

6/10

Pleasant

11 Jul 2023

Tanya

Great rooms but terrible sound proofing. Was on level 13 and felt like I was sleeping on the road. Woken up by early morning traffic

Leisure Self

10/10

Exceptional

07 May 2023

Max

Great room, pool was epic. Friendly staff

6/10

Pleasant

12 Apr 2023

Cassandra

The area is not ideal and there was no housekeeping or communication about this.

Leisure Partner

10/10

Exceptional

02 Apr 2023

Spencer

Perfect position, close to everything we need. Stayed here before and will definitely be booking again

Business_and_leisure Partner

8/10

Excellent

17 Mar 2023

Kieran

Fire alarm went off in the room 3 times due to an issue. Pool & spa on the rooftop were amazing. Great location

Leisure Friends

10/10

Exceptional

24 Feb 2023

Rachel

I was a bit unsure as I had read some mixed reviews but I honestly couldn’t fault this hotel! It was perfect for attending the Ed Sheeran concert as the train station was so close and the staff were friendly and helpful. Room was clean and the roof top pool was amazing for a morning swim on Sunday.
I would definitely stay again!

Leisure Family

6/10

Pleasant

22 Jan 2023

Sharni

Stayed in forester hall room. Room was lovely but there was no air conditioning, I was fine with the temp but my partner was sweating at night. Also no hot water in the bath tub so not sure why they even have it. Also the construction across the road is very loud and starts early in the morning which is why we didn’t want to open a window for a better breeze. Woke us up both mornings even with windows shut.

The pool and fv spa area is amazing. Views from the rooftop pool is lovely. The spa room is a perfect temperature.

Leisure Partner

10/10

Exceptional

03 Jan 2023

Tanner

Loved it! High quality amenities

Leisure Self

4/10

Poor

08 Nov 2022

Eamonn

Not worth the money.. whatever star rating it has needs to drop at least one of those

Leisure Friends

10/10

Exceptional

11 Oct 2022

Theresa

Great check in. Room clean and facilities great.

Leisure Partner

8/10

Excellent

01 Sep 2022

Jen

No room service, no breakfast at hotel restaurant

Leisure Family

10/10

Exceptional

27 Jun 2022

Harry

Amazing

Business Family

10/10

Exceptional

09 Jun 2022

Greg

The property was worth the money paid

Business Self

10/10

Exceptional

05 Jun 2022

Rebecca

The windows were very dirty and it looked like nothing was dusted at all but was clean the vent in the shower was very dusty looked like it hadn’t been cleaned in months, loved the pool area

Leisure Family

10/10

Exceptional

15 Apr 2022

Laura

Lovely property and the facilities are a bonus.

Leisure Family_with_children

2/10

Poor

04 Apr 2022

Nigel

Poor. we were expecting a Peppers experience and realised early in the piece (when someone got into the lift smashed and swore at us for no reason at 7pm!) that it wasn't going to be that...
First - To only have valet parking is a horrible start. Happy to pay but I want to be able to go to and from the car... had lots of meetings and don't want to wait 15 mins for every drop off and pick up. Ended parking on the street which is (a) hard and (b) you can only stay 4 hours Mon to Fri and (c) costs. Apparently some sort of insurance reason - bizarre.
We didn't have 1 minute's sleep on the Sat night as there was a loud party above - the floor is paper thin and you can hear people talk, go to the toilet and it was like they were in the next room.
Eventually security stopped the party at 4am. Tried to change rooms the next night but it wasn't possible. The receptionist and security guard were nice though.
Ear plugs were bought for the other nights.... hmmm.
Details were just missing - no plug for the sink, someone had punched a hole in the bedhead, NO HANGERS (!), no drawer space... so clothes were squeezed into the Gideons bible drawer in the bedside table. So weird to have no hangers & no drawer space in an apartment.
Best thing was the rooftop bar next door - which I believe isn't Peppers. No issue with noise in FV & people having a great time. But the infrastructure of a premium hotel is terrible - the insulation between the floors is unacceptable - won't stay again.

Business_and_leisure Partner

10/10

Exceptional

28 Mar 2022

Karina

Great Location

It was a great location in the valley. The apartment has a small kitchen and full size fridge. Also a washer dryer. The pool is warm with wonderful views. Sofa very small and not super comfortable also the bed was small. Apart from these small issues it was a great stay. Would recommend and would stay again.

Partner

10/10

Exceptional

17 Mar 2022

Errol

Spacious, clean and quiet posh actually.

Leisure Family

10/10

Exceptional

17 Mar 2022

Bianca

Great location, awesome roof top pool

Leisure Partner

10/10

Exceptional

20 Feb 2022

Craig

Really loved our stay. great room, great view, great amenities and really helpful staff

Leisure Partner

6/10

Pleasant

19 Jan 2022

Alexandria

The location was great, but the overall condition of the soft furnishings was poor. The couches and cushions and blinds were stained and old, which is a bit off putting. But it was spacious and nice to have a kitchen and two bathrooms.

Leisure Friends

4/10

Poor

16 Jan 2022

Jarod

Valet parking was a joke late every day and wrong car delivery. Communication regarding room upgrade did not occur. Alternative parking conditions at Metro not explained at all incurred $75 fine despite paying $30 VIP to park there and lug luggage up the street for 5 minutes. Room was fine but for the price left a lot to be desired. Will seek alternative accommodation in the future and will be letting the company travel hub know

Business Self

10/10

Exceptional

15 Jan 2022

melinda

Absolutely loved the apartment in Forresters Hall. Not sure if facilities family friendly though (noted on our last day). During the week was great however on the weekend there seemed to be some groups getting together at both pools - lots of music (a little loud) dancing and drinking - very much a party atmosphere rather than a relaxing resort-style lounge and swim. Reminded me a little like love island and the behaviours not something I would have wanted my child exposed to. Am not sure if they were residents or hotel guests so appreciate it can be hard to police. That was the only thing that let it down otherwise amazingly beautiful place and very friendly staff.

Leisure Family_with_children

6/10

Pleasant

11 Jan 2022

Michael

The Property was fantastic but the surrounding area was terrible. I knew that I was staying in the Valley when I booked but every morning my family were confronted by homeless asking for cigarettes or money. On the last night there was a street fight between a bunch of junkies. The kids noted the three strip clubs and sex shop within the same block. Its a def hard no for a family stay.

Leisure Family

8/10

Excellent

21 Nov 2021

Sarah

We were impressed with the proximity of the hotel to the city and restaurants. The room was beautiful and the beds were luxurious. However, it would have been nice to have some large curtains to block out the light from the street at night and the morning light as the blinds barely covered up the windows. The bathrooms were standard and clean, however it would have been nice to have a shelf in the shower for our products to sit on, rather than just on the floor. We also couldn’t find a sharp knife anywhere for prepping food, we had to use standard butter knives which was really difficult. The fridge was a good size as was the dishwasher and oven. The roof top pool was absolutely stunning! Beautiful views and the pool was a lovely temperature, however it would have been good to have some more shade up there, even a sail cover so there is some shaded areas to sit and relax out of the sun.

Leisure Friends

8/10

Excellent

29 Oct 2021

Rolf

Small apartment but ok for a couple of nights.

Leisure Partner

6/10

Pleasant

15 Oct 2021

Jose

Everything was good just would have expected a free onsite parking.
Only reason I won’t use again.

6/10

Pleasant

19 Sep 2021

Dean

The rooftop was absolutely stunning, however for what we paid, we felt the room was a huge let down. We were shoved on the bottom floor, zero view and had a wheelchair bathroom (the shower basically flooded the bathroom.) Comfortable beds though. We awoke to fighting in the hallways and the next morning there were punch holes in walls near the lifts. Very rough part of the Valley for our young family to walk through too, ended up catching a taxi back from dinner as we felt unsafe walking back.

Leisure Family_with_children

6/10

Pleasant

19 Sep 2021

Craig

Obnoxiously rated couches and living spaces. Very uncomfortable. Lumpy pillows. And priced well above expectations.
Great locale. Mixed patrons with residents.
Not private if facing other buildings at all.
Won’t stay here again unless it’s a must do.
Friendly staff. Unfriendly supervisor.

Leisure Self

10/10

Exceptional

05 Jul 2021

Verified traveler

The hotel kindly upgraded us to a room with a beautiful view of the Storey Bridge, as it was our first night away as parents with our new bub. There was a bottle of wine and chocolates upon arrival.

Leisure Family_with_children

6/10

Pleasant

13 Jun 2021

Verified traveler

It was an ok accomodation. The lifts weren’t working so we had to exit the accomodation walk down the street to enter around the side, which was annoying given you just want to jump into a lift and go straight to your room to retire.

Business_and_leisure Partner

8/10

Excellent

18 May 2021

Verified traveler

Reception staff were extremely helpful and knowledgeable.

Business_and_leisure Self

8/10

Excellent

04 May 2021

Sophie

Excellent customer service

Lovely hotel, comfortable room and great location. The hotel is very big and can bit a little confusing navigating around. My room seemed to be integrated in the residential area so didn’t feel like a hotel vibe as much there. But the staff went above and beyond with our complicated exit due to road closures and valet parking, so that was very nice. The room had nice features and modern. Overall was a nice stay.

Friends_and_family Friends

10/10

Exceptional

22 Mar 2021

Verified traveler

Receptionist was fantastic, she guided us to some great restaurants.

Business Partner