Name: Spring Hill Gardens Apartments
Address: Bowen Street, 101, Brisbane, 4000, AU

10/10

Exceptional

22 Apr 2026

Jason

Close to the city and private. Felt like your own apartment

Friends

10/10

Exceptional

07 Sep 2023

Chloe

Absolutely fantastic location for our stay in Brisbane. We loved how walkable it was and how central it was to so much in and around Brisbane. The size of the apartment was generous and made it easy to relax and enjoy our stay.

Leisure Partner

6/10

Pleasant

31 Jul 2023

Joseph

Need a bit of renovation, otherwise it’s ok

Leisure Partner

8/10

Excellent

28 Dec 2022

Fiona

Very quiet location and private apartments. Not ideal if you have a lot of luggage, as there are many flights of stairs throughout the property.

Business_and_leisure Self

6/10

Pleasant

02 Oct 2022

Barry

Well located.

The property was very well located.
Easy to get buses or walk down town.
There were a lot of restaurants within 10 minutes walk.A Woolworths 2 minutes away walking.
The apartment needs something done about the shower temperature.
It is very very difficult to regulate .
The only other thing which is easily fixed is supply plugs for the kitchen & bathroom .
Everything else matched the advert & star rating.We also used the pool which was adequate for a cool off.

Friends_and_family Family

6/10

Pleasant

24 Dec 2020

Verified traveler

There is no lift and need to walk many stairs. There is one air-conditioning in the living room , but no air-conditioning in the bedroom and the fan in the both room are out of other. The curtains are broken. There is a hold in the mosquito net , but the house owner repaired it. On the top floor, I often smell the oily smoke seeping into the apartment. The apartment is on sale. So, the staff bring strangers to visit our apartment two times.

Friends_and_family Family

2/10

Poor

03 Feb 2019

Verified traveler

The bathrooms were descusting and mouldy and the receptionist was extremely rude

Leisure Friends

6/10

Pleasant

29 Jan 2019

Verified traveler

The facility is unattended on weekends which was when we needed to speak with the manager. Otherwise very good.

Friends_and_family Family

6/10

Pleasant

24 Jan 2019

Verified traveler

Very close to city which was good. Walking distance to doctors on Wickham Terrace and Queens Plaza.
Very dusty in side. Needs a good spring clean.

Business Partner

6/10

Pleasant

02 Jan 2019

Verified traveler

Slightly older apartments which are starting to show their age and could do with some refurbishment. Lots of minor issues, eg washing machine not plumbed in, batteries missing from remote controls, air conditioning unit without batteries which suggest pre arrival checking is not done thoroughly. When highlighted staff resolved quickly though. Good location - walkable to centre

Leisure Family

10/10

Exceptional

24 Dec 2018

Verified traveler

In a nice quiet location. Pool was cold on a hot day. The bed was very comfortable. Quite roomy with being a bedroom place as opposed to a studio so from that point of view very good value. Close to CBD, Fortitude Valley the new Howard Smith Wharfs. Highly Recommended.

Leisure Family

4/10

Poor

09 Nov 2018

Jennifer

This business has a no refund policy and as my husband became very sick when we first started our journey to Brisbane we were not able to keep our reservation (they knew this two days before the check in date) we returned home and my husband was in hospital for a week $429 not refunded even though this was totally unavoidable

Friends_and_family Partner

10/10

Exceptional

15 Oct 2018

Celeste

Good clean large unit.

Booked 2 bedroom unit, the unit was really spacious and comfortable. Full kitchen and laundry. Easy car parking and central location. Room was clean. Hard with the reception being closed and only 1 key.

Friends

10/10

Exceptional

21 Sep 2018

Louise

Cosy

Great area! These apartments are half way inbetween the city and fortitude valley so if you feel like shopping, nightlife, going to a bar, the library etc you are close enough. Your only 5 minute walk from either train station as well as buses but far enough up the hill to be away from the traffic and noise. Super comfy bed, spacious kitchen and it was nice how they provided soap, shampoo, conditioner, towels and hangers for clothes. Good job! Only complaint would be the service - the welcoming email isn't very welcoming as it just mentions that price of things ($100 surcharge to stay past 10am a bit steep!) and noone instructed me what to do if i needed to check out before 9am so i just ended up leaving the keys in the room.

8/10

Excellent

16 Sep 2018

Herbert

Top value for the money in the Brisbane CBD. I will use it next time again

2/10

Poor

15 Sep 2018

Hilary

Not a great stay

Difficulty checking in on Saturday as office not manned in afternoon and apartment was deadbolted so we had to get assistance to open. Management and staff were friendly.. No lift access with several flights of steps to unit (not suitable for older people). Bedding and towels were clean but everything else was filthy. Oven, cooktop, rubbish bins, tiled floors, laundry area, dryer, shower/bath. Would never recommend it to anyone.

2/10

Poor

05 Sep 2018

Verified traveler

Very dirty apartment, furnishings were very outdated. Study desk as a TV cabinet, very old worn out rug. Apartment was very empty, kitchen not stocked properly. Filthy kitchen, bathroom and laundry. Walls were filthy. The linen was clean, as were towels. Unfortunately the rest of the unit was extremely dirty. I had to get in touch with them to get check in details? Very disorganised and unproffesional. Apartments need a good clean, updated furniture and management needs to communicate properly. Wouldn’t recommend to anyone. This property expects a $200 bond when their units are in disgusting condition.

6/10

Pleasant

05 Sep 2018

John

Spacious and Well Situated

I got off to a bad start because the gate code I was given for out-of-hours entry did not unlock the gate. And when I phoned the after hours number for assistance, nobody answered. Fortunately some guest leaving the premises let me in after I'd had an anxious 15 minutes wait.
Once I finally got into my apartment I found it adequate but slightly run-down. The towel rack in the bathroom fell to the floor as soon as I put a towel on it, the door handle to the bedroom fell off and there was no iron. Additionally none of the lids fitted the saucepans, the frying pan had burned food on it and hadn't been washed, and I had to buy my own egg flip/lifter.
Apart from these minor irritants, I found the apartment spacious, comfortable and pretty good value for what I paid.

6/10

Pleasant

12 Aug 2018

Linda

Great location, quiet, great for. Quick visit. could have paid some attention to cleanliness , bathroom had only been quickly mopped , build up around the toilet system dust and rubbish, was noticeable and kitchen utensils not great. 1:teaspoon, dishes taken and stacked from dishwasher still had dried food on them. Price very affordable but for an extra 15 mins cleaning would have rated much higher. The used condom in the bedroom totally not acceptable

Partner

6/10

Pleasant

07 Aug 2018

Graham

Apartment needed pre-cleaning

The apartment is adequate and what we found is that the floors had not been cleaned and were very dirty and the cutlery in the kitchen was not all there, we had no forks for when we ate meals. The washing machine was annoying as well and did not function well.

8/10

Excellent

05 Aug 2018

Louise

Great wee city apartment

Great location and handy to city. Good apartment and quiet.

Family

6/10

Pleasant

16 Jul 2018

marie

Close to CBD and train station

The room could do with a professional clean and some furniture updating, to bring it up to the speck it deserves .

Family

2/10

Poor

22 Jun 2018

Deb

Terrible

Terrible Capets so wet, kitchen floor slippery, TV worked for about an hour the worst possible stay we have had experience out

4/10

Poor

20 Jun 2018

Fee

Toilet floor covered in Urine!

We arrived at 3.15pm and our room was still being cleaned, we used the bathroom and it was disgusting. I asked if it would be cleaned and was told it would but as we left i saw the bucket of BLACK water and mop. When we returned the room had been cleaned but the bathroom floor was sticky and stank of urine, I had to wash it there was no way i was letting my 6yr old walk on that floor. We also got no sleep because the people upstairs were running around up and down from 12am to past 2am. Also our key didnt fit the front door, we were so lucky that the owner was passing as we were trying to get in later in the afternoon because as there is no one on reception etc. We would have been stuck outside. On a positive note great location for bike riding over story bridge and around Southbank and really easy to get the bus to Suncourp Stadium.

8/10

Excellent

10 Jun 2018

Nicky

Cheaper accomodation close to the city

Nice and cheap for a 2 bedroom, plenty of space, close to everything and good security.

6/10

Pleasant

23 May 2018

Mike

Nice apartment, poor management

We had difficulties checking in. The office was closed when we arrived, even though it was supposed to be open for at least another 30 minutes. Other tenants had to let us in the gate and get the keys from the lock box. The essential check-in information was sent while we were on an airplane, and we could not retrieve the message until we had Internet service. All of that should have occurred at least 24 hours earlier.

2/10

Poor

12 May 2018

Jodi

TAKE MY MONEY CANT RETURN MY CALLS

Didn't end up staying as the after hours number was not answered - 1 week later & still no phone call from the office..
If reception is going to be closed & noone is monitoring the after hours number don't advertise there are vacancies... I booked the apartment in which I paid for it also & have had no contact from anyone from the apartments... Good job guys - take someone's money & don't return their phone calls.. Will definitely NOT recommend to anyone to stay here

Partner

4/10

Poor

10 May 2018

Verified traveler

Hotel cancelled booking 2 hours before check in!

They texted us at 12:15pm on the day were suppose to check in to say their Water pipes burst and they cancel our booking. I am not sure if that was the true story but disappointed that we had to run around 2 hours within check in time to find an alternative accommodation for the night!

Partner

4/10

Poor

06 May 2018

WENZEL

Oh no

Very dirty
A renovation would be necessary

8/10

Excellent

30 Apr 2018

Verified traveler

Staff were friendly
Apartment is big and in a good location for the price was a little untidy but other than that a great place to stay

Family

6/10

Pleasant

20 Apr 2018

Verified traveler

Comfortable and close to all amenities

While the rooms were comfortable and clean, the kitchen oven and dishwasher were dirty on arrival and the main part of fridge was not cold enough. The complex was close to all amenities which was pleasing as we did not hire a car.

2/10

Poor

09 Apr 2018

Reggie

Dirty, run down and poorly maintained.

Booked at Spring Hill Gardens Apartments as it was close to the wedding that we were attending. Checked the reviews and they all appeared positive. When we arrived the bed was made up and clean towels were laid out. However, the floors appeared never to be cleaned as there was dust, rubbish and dirt under the bed, under chairs, tables and behind the couch. There were also muddy stains on the tiles. Blinds were broken, light fittings removed, stains on the lounges, scraps of food still in the microwave and oven. The bathroom was mouldy and only superficially cleaned. When we mentioned the state of the room we were told that our booking was non refundable. The management made the excuse that the Commonwealth games meant they were busy. This sounded ludicrous because it was obvious that the room had not been properly maintained for years. There were also tiles loose and broken and the bathroom did not have an exhaust and the door did not lock. Extremely disappointed. It appears that they are also renting rooms out long term to residents with dogs. The flat next door had a dog and dog droppings all over the patio which we could see from our room. There was also dog hair on the old door mats outside the door. It felt like we were in a third world country as there appeared to be no basic standards of cleanliness as you would expect from accommodation within Australia. I was worried of taking my shoes off as everything was so dirty. Disappointed and disgusted with the experience!

4/10

Poor

28 Mar 2018

Sharon and Adam

Very disappointing ..

My partner and I were looking forward to having a few days in Brisbane , we both work long hours hence we were excited about being able to get away and relax.

Upon entering the apartment we were overwhelmed with a strong smell, mouldy stale type smell. The main bedroom was closed with a note on the door saying \"maintenance\". The carpets were dirty and the walls were dirty . We went straight down stairs to find the office closed.

We discovered the smell was likely to be coming from the large pool of water that was directly under the air conditioner, it looked like and smelt like this had been an ongoing problem.

The bed and pillows were old and very uncomfortable.

As soon as the office opened the next day we went down and asked to be moved to another room, they didn't straight away and I suspect they knew the room was unsuitable .

They then moved us to another room which was cleaner and didn't smell but overall the room was disappointing. The bed was probably the worst my partner and I have ever slept in and I suspect the blanket on the bed had never been washed.

My partner and I travel quite a bit for work and we have stayed in various hotels around Australia and the world. I am generally happy with the standard of rooms particularly if its clean. Certainly in this case the apartments are in need of repair and maintenance. ( and new beds)

6/10

Pleasant

21 Mar 2018

Verified traveler

Central to the city

Had problems accessing car park. No lift all stairs. Rooms were clean. A lot of space for families or groups.

8/10

Excellent

11 Mar 2018

Carmyl

Nice place to stay

Comfortable place close to CBD. A little old needs an update. Would recommend. Will definitely stay again.

4/10

Poor

04 Mar 2018

Wendy

Room was not clean

When we arrived the method of obtaining the key was unsecure. The key was in safe which everyone arrive that weekend had the code to. This raised alarm bells. When entered out room it was evident that some had already been in there or the room had not been cleaned since the previous people. There was rubbish in the kitchen, dirty dishes on the sink, a prengancy test and used condoms in the bathroom among other things. I rang the contact number and was told that we had already checked in and this was our mess as we had left the key in the gate. After a heated discussion with them they came and changed our rooms.

6/10

Pleasant

03 Mar 2018

John

Great location

I actually used to live in one of these apartments some 12 years ago and also did some of the maintenance of the complex. The outdoor areas are still looking good but the room was very tired and walls were grubby. Kitchen area and bathroom were clean but it felt like everything else needed a wipe down.
Only paid $105 so all in all the stay was satisfactory.

6/10

Pleasant

25 Feb 2018

Jenelle

Close to everything, very handy area

It wasn’t a restful two nights, as no tv, no wifi, fridge was out of order, dirty dishes, not hygiene, cockroaches everywhere in kitchen and dining room, had a bad experience. Bed was nice, bathroom nice that all

2/10

Poor

16 Feb 2018

Verified traveler

Disgusting apartment

The lady at the front counter was not helpful or responsive to me at all. The room smelt like a combination of bad body odour, smelly feet and stale cigarettes. The carpets were old and dirty. The lounge chair was also dirty and ripped and there was urine on the toilet seat. There was mould in the kitchen and I am still waiting for an unauthorised payment of $200 that they took of my card nearly 3 weeks ago. To top it off they had the forensic police detectives investigating the floor above us. We obviously didn’t stay and they won’t refund us for the night either. So do yourselves a favour and stay well clear of this place. I wish someone would have warned us how bad it is there. To some it I would say it is dirty, dodgy and disgusting.

2/10

Poor

14 Feb 2018

Jenelle

Room was quite and dark

Couldn’t sleep at night as air conditioned wasn’t working, washing machine wasn’t working, key didn’t work into the main gates to drop off the key before I head to work

8/10

Excellent

13 Feb 2018

Bruce

Family

It was comfortable and close to everything

Family

8/10

Excellent

12 Feb 2018

Verified traveler

Convinient, quiet

Cheap , quiet, close to center, and safe place as it has lots of secure entry procedures.
Good parking place

8/10

Excellent

04 Feb 2018

Verified traveler

Cheap but reasonable

The apartment was great. Didn’t have to speak to reception just got the key and went in. Overall it’s a great place for the price but cleanliness could have been improved. Fans were dusty.

6/10

Pleasant

02 Feb 2018

Jodi

Value for money

The apartment and stairwell had an unpleasant odour, however, when we opened up the doors and turned on fans/air conditioner, the smell was less obvious. The apartment had everything we required - the washing machine was particularly handy. Reception was closed when we checked in and out, however, this was not a problem. Procedures were put in place that were easy to understand. Overall, the apartment was a little tired looking, but provided everything we needed for our short stay.

Partner

8/10

Excellent

30 Jan 2018

Ross

Great base in Spring Hill

Stayed at Spring Hill Garden apartments for 4 days across the long weekend.
Place was perfect for my need
Nice and low key and enjoyed having space to spread out
Self contained so I was able to do meals and such in the room
Place was quiet and out of the main streets of Spring Hill
Used the pool a couple of times and was refreshing

4/10

Poor

30 Jan 2018

Andy

Very disappointing

I often travel for work and stay at a lot of different places and this was by far the worst place. The room was dirty when I arrived - fridge had mess on the shelves, dirty coffee cups still in the dishwasher, toilet wasn't flushed, bread crumbs under the toaster.
Also the mould in the bathroom was unsightly - see attached picture.

As for the pool - it was green :(

I don't usually write bad reviews but there were too many things wrong with this place not to.

6/10

Pleasant

28 Jan 2018

Verified traveler

Service below par

Couldn't get a hold of Staff. Left a few messages, emails and texts, but no replies.
Popped around to office 3 times just after 8:30am but it was closed.
TV didn't work.. .
Washing machine door wouldn't close.
4 Police Cars arrived one night. Looked like either domestic violence issue or issue with drugs. Saw two people sitting in footpath area within the complex. One looked like they were on some substance.

8/10

Excellent

23 Jan 2018

sue & di

Central position, no need for car

Easy walking distance to city & great restaurants. Clean, spacious room, well appointed, no lift, car parking very limited, comfortable bed, nice pool.

2/10

Poor

18 Jan 2018

Kristin

Disappointed

On arrival the pool was murky so I wouldn’t allow my daughter to swim, much to her disappointment.
The air conditioning unit was not working at first but then leaked water on the carpet when on. The 2 portable units provided were noisy and didn’t cool the unit down.
Was missing most useful cooking utensils, pots missing lids and handles. Not many cups and plates.
Had an electrician knock on the door for intercom repairs that we were not aware of.
Woke up one night with a woman screaming for help at 2am.
Although secure parking was provided my partner had a vulgar note left on his windscreen of his car that we had to report.
For the first 3 days there were no tv channels working.
Very poor communication from apartment staff.
Wouldn’t stay here again and not recommend.
Although handy location to Fortitude Valley and Eagle Street Wharf, Overpriced for what you get.

4/10

Poor

07 Jan 2018

Verified traveler

Dissapointing

Booked 2 weeks to unwind from serious family difficulties. Very noisy. Kitchen floor grimy, lounges dusty and room stale. Fridge over frosted. Pool too small for number of units. Had No TV for over 1 week. Very disappointing. Such a shame as proximity to cbd is very good.

6/10

Pleasant

04 Jan 2018

Alison

Convenient but could improve

Convenient walk to city or RBWH but bed had oily mark on mattress that showed through the sheets. TV Arial stopped working and was not fixed because it was weekend and New year.

2/10

Poor

28 Dec 2017

Verified traveler

Unorganized

Booked through trivago, no information on how to access room or parking after finally getting ahold of someone the parking key did not work so had to park on road and pay overnight parking then entered our room to find rubbish and other people's belongings everywhere then had to wait for someone to come give us a new room then after finding we had misplaced the parking key on checkout would not allow us back into the hotel room to look even with a staff member watching though there was still 10 minutes before checkout and was charged for the key that we weren't allowed to look for all in all a terrible experience I wouldn't recommend this place to anyone.

4/10

Poor

22 Dec 2017

Verified traveler

Quiet inner city apartment

good location and potentially nice arrangement of rooms but the cleanliness, comfort and functionality of the apartment had been let go and having no night staff was an inconvenience

6/10

Pleasant

20 Dec 2017

Jaz

Good cheapie hotel

Clean 1 bedroom apartment. Pretty cheap for the location. A tad old looking but not unexpected for the price. Has a small pool on site. Management were helpful. Mattress on bed was rock hard but was only a one night stay. Surprisingly quiet considering location. Overall good experience, cheap, clean and close to the pubs of Spring hill and an easy down hill walk 10mins to the city.

10/10

Exceptional

17 Dec 2017

Verified traveler

Very helpful.....close to everything

Relaxing, quiet and excellent room for the price... booked after jours and was very helpful

8/10

Excellent

08 Dec 2017

o

Good spot for getting to town

Handy location and quiet yet close to the action. Indoor cleaning only fair, and outdoor space very dusty but otherwise a comfortable stay.

Family

6/10

Pleasant

28 Nov 2017

Verified traveler

Good wifi, thin walls, smelly.

Walls were super thin. I could hear someone chopping food in the kitchen next door when I was trying to sleep.
Apartment was large but smelt of Asian food that was stale. It was ok, but I wouldn't stay again.
Wifi was fast and free. That was great. Plenty of dust on skirting boards etc.

8/10

Excellent

22 Nov 2017

Verified traveler

Stay at spring hill apartments

Found our stay satisfactory to suit the reason of our business in Brisbane. It was within easy distance of our destination.

10/10

Exceptional

21 Nov 2017

Allan Stuart

Garden setting apartment 8 minutes walk 2 RS

I arrived B4 14:00 Checkin, prepayment went through that morning, no fuss reception, took it upon herself & helped with my luggage up a short flight ... right next2 reception so checkin banter kept me entertained ... spent the arvo on delightful balcony in tropical dappled shade ... com4table sitting area, easy 2 oper8 TV, more than adequ8 kitchen, enough consumables in place 4 arrival coffee, Gr8 shower, good firm bed felt brand new ... fans throughout, outlook as if loc8ed in rainforest ... would make a good mid-week getaway 2 recharge & relax, stocked up on life’s little luxuries B4hand (cheese & cliquot).

8/10

Excellent

19 Nov 2017

Steve

Good central location. Reasonable facilities

Good location in Spring Hill. Walking distance to city. Everything worked and was clean although starting to show its age.
Had difficulty communicating with site managers. No replies to my phone calls or emails. Finally got impersonal last-minure SMS messages - whatever happened to the personal touch? Surely returning phone calls is common etiquette and can provide the necessary information quickly and efficiently.

6/10

Pleasant

19 Nov 2017

Jess

Dirty and unhelpful

We arrived a little before check in time and were turned away as our room was not ready. That’s fine check in is 2pm we were happy to wait. But when we finally got our keys and ask for parking for the night I was met with annoyance that he had to do some thing else for me. Vague instructions on car parking are given and sent off to our apartment. We are met with dirty sheets dirty wet towels on the floor and an unclean kitchen. I call front office to explain and am told they can put us in another room but it’s bigger. That’s fine but of course no extra charge. To that I get. Well I will have to check with management about that. We are finally moved to a clean room. And I use that term loosely. All the dishes are in the dishwasher and it has not be run. And the floor and all the benches are extremely sticky.
Bed was horrible my husband and I both sunk right in to the middle of it. Balcony door doesn’t open. And the garden we had put the back was over grown weeds.

Over all a sad dirty little place to stay.

8/10

Excellent

12 Nov 2017

Chris

Cheap & coveniently located

This is a pleasant little hide away located close to Fortitude Valley. A but tired & run down but really good value for money.... we got extra discount from booking co.
A highlight was the fantastic service & hosoitali t of the on-site managers. Thanks

10/10

Exceptional

11 Nov 2017

Laura

Lovely

Had a lovely little getaway. Location was great.
Room was clean and tidy.
Bed was comfy. Weather was too cold for a swim in the pool.
Had a wonderful time.

6/10

Pleasant

06 Nov 2017

Johnno

Good for a short stay in Brisbane CBD

Venue convenient to Brisbane CBD. Clean, but a bit worn and screen door to Street wouldn't lock. I'd use this accommodation again.

8/10

Excellent

04 Nov 2017

Verified traveler

good facility in the apartment. Location is very good and close to CBD and shopping centers. Steps were annoying as there was no lift. if you got a lot of bags that make it very difficult for you. cleaning of room was very ordinary.

8/10

Excellent

02 Nov 2017

Vern

Nice units, close to city CBD, traffic bit noisy

Three day holiday to see a bit of Brisbane. Enjoyed the city centre and the south bank galleries, museums etc.

10/10

Exceptional

29 Oct 2017

Allan

Enjoyable

Spring Hill Gardens was above my expectation as a 3.5 star facility. Check-in was a breeze, my room was bigger than I expected and the 2 balconies were a bonus, especially the large front balcony. It is a little further out of the CBD than I generally use, but for me it was still an easy walk to everything I needed. For the price, Spring Hill Gardens was great value for money.

10/10

Exceptional

26 Oct 2017

Sasha

Nice hotel close to city/valley

Really liked the hotel, I thought the price I paid for the two bdr apartment was really good. The apartment was clean n staff were helpful. I would recommend them to my family and friends

10/10

Exceptional

25 Oct 2017

Aleisha

Fabulous place to stay

Very friendly staff, perfect set up for families/couples/friends. The stairs were not an issue with a baby - we left the stroller in the car and carried him up. Great to have a seperate room for baby and full kitchen facilities

Family

8/10

Excellent

23 Oct 2017

Verified traveler

good postion

The room was very convenient and suited our purposes.

8/10

Excellent

19 Oct 2017

Verified traveler

complicated after hours check in but good experience overall.

8/10

Excellent

15 Oct 2017

Taylah

2 bedroom apartment, good for overnight stays

I was pleased with my stay at Spring Hill Gardens. 2 bedroom apartment was tidy, did have an egg type smell when first entering but after opening the windows this smell subsided. No staff on weekends made it a little difficult as check in was done by following texted instructions. All in all would stay overnight again.

6/10

Pleasant

15 Oct 2017

Sum

Disappointed with stay from the outset. Reception closes at 12pm. Key was not in safe as agreed. Took over an hour to contact after hours reception to receive key and access unit. Unfortunately we were then late for our event. Accessed room. Nothing wiped down. Floors moped but dirt still around edges. 2nd bathroom covered in mould. Unsure as to last time anyone cleaned it. Extremely disappointed as could only use one bathroom between 4 people. Would not recommend to anyone.

6/10

Pleasant

14 Oct 2017

Verified traveler

Good position but not as clean as expected

Position was good, but the rooms were dusty and looked like the apartment hasn't been given a good clean in ages.

6/10

Pleasant

02 Oct 2017

Verified traveler

The hotel itself was good, the room was tidy and all the facilities/appliances were working. However the hotel charges a lot of ridiculous fees, for example we were charged $100 just for the staff to unlock a door for us when we locked the key inside the room.