Name: Mercure Brisbane Spring Hill
Address: 345 Wickham Terrace, Brisbane, 4000, AU

2/10

Poor

02 Aug 2026

Jaden

The staff were rude and no remorse after I tried to plan a anniversary suprise and they forgot to set up the room

10/10

Exceptional

24 Jul 2026

Kelly

✅

10/10

Exceptional

12 Jul 2026

Katherine

Perfect location right downtown, opposite Roma Parkland. The room outlook was pleasant and tranquil (especially considering the downtown location!) and the staff were all incredibly friendly and helpful. We loved our stay!

Family_with_children

8/10

Excellent

08 Jul 2026

Keith

Nice room snd helpful staff.

Partner

10/10

Exceptional

05 Jul 2026

Kim

We have stayed here several times and everything is always amazing. This time it was our 25th wedding anniversary and the staff sent up a sweet plate for us to share and a beautiful card. We will always choose Mercure Spring Hill when staying in Brisbane.

Partner

10/10

Exceptional

05 Jul 2026

Brodie

My experience at the Mercure was wonderful, staff were super friendly and helpful. Room was tidy and the bed was so comfortable.
There was a pair of old socks left in the corner of our room and a half eaten can of pringles in the bedside drawer. Everything looked very clean and tidy however.

Family_with_children

10/10

Exceptional

03 Jul 2026

Matthew

Stayed here for a 3 night stay. The location was perfect for my needs, the free public loop bus was available from the front of the hotel which took you to the city, but it was also a short 8 minute walk as well. Acces to Roma st station was easy. The rooms were well.apponted, clean and comfortable. All staff were welcoming. The onsite restaurant eas excellent for both dinner and breakfast. On my last day I had an early flight and the the dining area for breakfast wasnt opened but the staff understood and provided me with a breakfast box to take away which was amazing. Highly recommended.

Family

10/10

Exceptional

28 Jun 2026

Chris

.

Friends

8/10

Excellent

28 Jun 2026

Melanie

The junior room was fantastic. Great location to the parks and the CBD. Its sat on a hill so does have an incline so wouldn’t suit mobility issues. Otherwise lovely hotel located on a free bus route into the CBD

Partner

10/10

Exceptional

26 Jun 2026

Kiah

Amazing stay. Check-in was simple, the room was clean and had a lovely view of the city and mountains further away. We had dinner at the hotel restaurant and the food was amazing. After a smooth checkout, we left and realised I had left my engagement ring in the room! We raced back to the hotel and the staff were busy as it was a Saturday, but they managed to make time to retrieve my ring for me! Very very thankful. Overall, a really great experience and I will be staying again!

Partner

10/10

Exceptional

25 Jun 2026

Joel

Very loud from the road below and was made to wait a bit long to check in even tho the room was ready.

Self

8/10

Excellent

23 Jun 2026

Sally

Clean room, staff did not have breakfast

Family_with_children

8/10

Excellent

22 Jun 2026

Bruce

Very well situated to the CBD and Specialist Hospitals on Wickham Terrace. Meals were good, (experienced dinner & breakfast) and staff helpful and polite. Rooms were good, but pillows were a little hard and had trouble with the liquid soap not working in shower and hand basin. Left message for cleaning staff. Would stay there again.

Partner

8/10

Excellent

07 Jun 2026

Amy

We had 2 people check in to stay the night
But we only had 1 towel

10/10

Exceptional

06 Jun 2026

Allan

Car parking was awkward with building support pillars placed randomly, I suppose it takes sometime to get used to navigating these hazards. Looking at the scrape marks, it would appear they have often been contacted by vehicles. Anyway it is what it is much care need to be taken by newcomers.

Partner

4/10

Poor

02 Jun 2026

Phil

Checkin was great - lady was very helpful and took credit card for paying parking, after departure phone call received that credit card declined - they asked me to read out the numbers, while I was in the middle of supermarket. Asked for a link to pay it. No link received. Emailed in to ask for it and link received and bill paid. Then they decided to try my credit card 10 more times, 4 more emails to demand payment for parking. Eventually threatened them with legal action if they persisted in demanding payment after I had paid. The incompetence of the back office staff is legendary and reinforces my dislike of Mercure!

Self

10/10

Exceptional

15 May 2026

Sam

comfortable bed

Self

8/10

Excellent

11 May 2026

Nadeem

good location

Self

10/10

Exceptional

11 May 2026

Joshua

Room was clean, good access anywhere, worth the price.

6/10

Pleasant

10 May 2026

Aleyna

Hotel was cleanish. There were weird black marks on the shower floor but since we’re only there for two nights, it didn’t seem worthwhile to make an issue of it. Staff seemed unavailable when we checked in and it seemed like we were an inconvenience.
Parking is a night mare!! 25$ a day for a parking garage that has been pillars EVERYWHERE! You neeed to be so careful because it feels like you’re going to hit every curb.

Partner

8/10

Excellent

10 May 2026

Caryn

Safe, clean and cosy. False evacuation alarm at 1:40am was very unpleasant though!

Self

8/10

Excellent

08 May 2026

Melissa

Decent gym and pool, good location, very friendly staff, room was comfy, and they have a restaurant on site which can be helpful. They offer parking on a first come first serve basis. My primary complaint was the very loud construction right outside my window (starting at 645 a.m.) ..But obviously wont last forever.

Self

10/10

Exceptional

03 May 2026

Paula Marie

The room was very spacious with two double beds, a balcony, a large bathroom and plenty of storage/closet space.
The large flatscreen TV was great and I could use the smart features to cast my shows from my tablet.
Had a great nights sleep - would recommend this hotel to any travellers in Brisbane.

Self

10/10

Exceptional

27 Apr 2026

Remi

Good location close to a park and walking distance from the center.

Self

10/10

Exceptional

26 Apr 2026

marion

Clean room with friendly staff and excellent room service.

Self

6/10

Pleasant

22 Apr 2026

Noel

We returned to the room late on the 4th night to find the bed unmade, cups unwashed and the bathroom not cleaned. Received an apology on check out.

Partner

10/10

Exceptional

19 Apr 2026

Lence

Great room in an excellent location.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Mark

Great room, very large balcony and being able to get a coffee in the lobby was life saving.

Friends

8/10

Excellent

16 Apr 2026

James

Unfortunately there are renovations occurring at the moment so not all amenities were available.

Partner

2/10

Poor

15 Apr 2026

frank

There was a building site next door that woke us up at 715am
I rang the staff and they said there was nothing they could do

Partner

8/10

Excellent

14 Apr 2026

Kaye

Very clean well appointed room
Staff helpful and friendly
Carpark tight due to pillars
Restaurant was average food served cool not hot

Family

4/10

Poor

12 Apr 2026

Damian

Paid for buffet breakfast for the family - not cheap. Went down and it was setup on folding tables in the small entrance next to the reception desk. Everything was cold, looked dodgy and tasted worse. I even think the staff were embarrassed by it all.

Family_with_children

10/10

Exceptional

08 Apr 2026

Eleanor

Friendly staff

8/10

Excellent

31 Mar 2026

Cassandra

Clean room, staff were very nice

10/10

Exceptional

22 Mar 2026

marian

Clean and close to shops and bus stations

Self

6/10

Pleasant

22 Mar 2026

Rebecca

Lovely hotel room and staff. However issues that were a pain point were the leaking showers, construction noise from the renovations down stairs in the restaurant, loud air conditioner, and a very difficult to navigate car park due to poles (those without sensors… beware!). I’d stay here again, but maybe after the Reno’s are finished.

Friends

10/10

Exceptional

16 Mar 2026

Siew

Clean room and comfy bed

10/10

Exceptional

16 Mar 2026

Coralie

What a wonderful place to stay. Friendly and helpful staff, lovely clean, spaceous rooms. I have already booked my next stay for later in the year!

Self

8/10

Excellent

11 Mar 2026

Andrew

Breakfast we had was off the menu was fantastic .Great location 10 min walk to shops and mall . Hotel was under a refit a bit noisey.

Partner

10/10

Exceptional

10 Mar 2026

Meshach

Great staff,clean and easy to access

10/10

Exceptional

08 Mar 2026

Sharon

Restaurants nearby, Roma street parkland across the road

Friends

10/10

Exceptional

07 Mar 2026

Kim

New renovations have made this property absolutely stunning. The staff were all so lovely and very helpful. Beautiful pool area and views from the bar were fabulous. The carpark is a nightmare but the rooms staff and amenities definitely make up for it.

Partner

6/10

Pleasant

05 Mar 2026

Andrew

The hotel is pleasant, but remains under renovation. Wifi in the room was poor to non-existent at various times, but the worst part of it was the unresponsiveness of staff to my polite but repeated entreaties to provide a remedy. I ended up spending much of my time in the lobby in order to access the internet. This was functional but inconvenient, and not what I paid for.

Self

10/10

Exceptional

02 Mar 2026

Alistair

Exceptional staff
Bed was heavenly
Cleanliness faultless

Self

10/10

Exceptional

01 Mar 2026

david

Excellent stay

Partner

8/10

Excellent

01 Mar 2026

Wynand Gerhardus

Very nice place

Friends

10/10

Exceptional

28 Feb 2026

frances

Staff was great..room was clean...location was 7 minute walk to train station and queen street mall

Partner

10/10

Exceptional

24 Feb 2026

Daryl

Yes

8/10

Excellent

21 Feb 2026

Joel

Room was very nice and staff were lovely but terrible carpark.

Family_with_children

8/10

Excellent

21 Feb 2026

Lauren

The room was fabulous, and the in room dining was delicious. The main disappointment is the car parking. Definitely the worst in Brisbane and if you have a medium or larger car/ suv it’s a nightmare and plan to tar an extra 30 minutes just to park :/

Family_with_children

2/10

Poor

18 Feb 2026

Peter

The Mercure heavily overbooked and without any previius nitification we were moved to another premises which did not match in any way the price I paid for tge Mercure. Very very poorly managed. To date no response from Mercure Spring Hill. Be wary and confirm accommodation before arriving. Not impressed.

8/10

Excellent

12 Feb 2026

Brian

Room was clean.

Staff didn't explain anything about the hotel or the area or the fact you could get a free loop bus to and from the city and hotel.

Parking difficult if you aren't confident with tight manoeuvres, ok for us.

Leisure Partner

8/10

Excellent

09 Feb 2026

Michael

Great location and great outlook and free city loop bus stopping at the front door. The a/c is a bit loud and my bathroom layout was “tight”. Otherwise it’s older but well kept

The staff were great - Alexandra on reception and Joyce from housekeeping

Self

10/10

Exceptional

08 Feb 2026

Jessie

Lovely room, clean hotel and quiet but central location. Amazing value for money.

Leisure Partner

6/10

Pleasant

05 Feb 2026

Harrison

The breakfast the first morning was a bit chaotic. There was a large group of foreign students in the breakfast area and individuals were forced to sit in the conference room. I believe the student group should have had a setup in the conference room.
I thought the restaurant in the evening would be in a different room. It was not as appealing from what I would expect for the cost.

Leisure Self

10/10

Exceptional

03 Feb 2026

Toni

Clean and comfortable room, helpful staff, good location

Leisure Self

10/10

Exceptional

01 Feb 2026

janamjeet

Best location

8/10

Excellent

01 Feb 2026

David

Our second stay at this hotel confirmed our earlier impression that this is a clean, friendly, well-run hotel; very convenient for Roma Street Station and the centre of the City.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Michael

Everything was spotless and the hotel staff were delightful. There was a program of improvements going on but thankfully it didn’t affect our stay

Friends_and_family Friends

10/10

Exceptional

05 Jan 2026

Mark

Great price for the size of the room and its inclusions- air con was cold (many hotels fail with this) - the staff on the front desk tried hard to assist me with ferry times and other information about sites worth-seeing in Brisbane but were not trained in this and I had to find the under freeway ferry wharf on my own (a french tourist showed me) plus the sky-walk at the Star Building- I'm not complaining though, as your ladies tried, but they obviously didn't know anything about Brisbane CBD tourist attractions unfortunately. (They didn't seem to be local or residents of Brisbane) - anyway, I'll book again at the Spring Hill Mecure, as the hotel experience was excellent-thanks

Leisure Partner

8/10

Excellent

05 Jan 2026

David

There was no problem about leaving our luggage at the hotel 2 hours before check-in time; also no problem about asking for extra tea and coffee sachets in our room (plus plenty of fresh milk in the fridge, hurrah); and for the first time ever we ordered \"room service\" which was marvelous, with delicious items from the restaurant's menu at no extra charge except for $5 delivery! We were very happy with our stay in Brisbane.

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Anthony

Staff friendly and accomodating to requests. Room clesn well presented. Shor walk to centre of city.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Kate

Awesome location, right across from the parklands. Cafe / Restaurant was fantastic, all the staff were so lovely. Room was clean, quiet and air-con lovely and cold. Super comfortable bed and the pricing was excellent!

Parking was well priced and secure, however very awkward to manouvre in there, lots of pillars to squeeze between. Glad we took our small car.

Leisure Partner

8/10

Excellent

02 Jan 2026

Brodie

Really decent hotel - location and staff both super and very much a recommendable place to stay. Bathroom needs an update - doesn’t suit the rest of the high quality of the hotel!

6/10

Pleasant

01 Jan 2026

Mojdeh Abedini

The hotel view was excellent, and the location was also very good. However, the room service was a bit weak, and tissues and toiletries were not restocked.

Leisure Family

10/10

Exceptional

30 Dec 2025

Harvard

Slightly out of the way but within walking distance of the city and train station.
Service is great, room is nice sized.

8/10

Excellent

28 Dec 2025

Jasmin

excellent room, just difficult car park

Friends

6/10

Pleasant

19 Dec 2025

Anthony

After booking months in advance, i was contacted by the hotel a couple of days out and advised that due to a system error they were no longer able to provide my room. I was given a room nextdoor at the Soho hotel instead and offered complimentary breakfast for the trouble.
The room was terrible, extremely small and outdated. Massive let down.

Leisure Partner

6/10

Pleasant

15 Dec 2025

Rex

I had booked a room months in advance of my stay for an event but I didn't get to stay at the Mercure!
I have stayed here on many occasions previously. I had a phone call from the hotel a few days before my arrival to say that they had double booked my room (along with a number of others) and that hey had arrange to book me into the hotel next door (which suspiciously happens to be owned by the same family group) . It was now too late to rebook with another hotel. The room I was booked into was not to the Mercure standard. They did however offer free parking and breakfast as compensation, however I would not have booked this alternative location by choice.

8/10

Excellent

14 Dec 2025

Shelley

Clean spacious room . Attentive staff

Leisure Partner

4/10

Poor

14 Dec 2025

Philip

Hotel overbooked and put us in a cheaper lower star hotel. They did give us parking & breakfast but we want to rely on our Wotif booking otherwise we may as well not use this platform

Leisure Partner

8/10

Excellent

11 Dec 2025

michele

Great room and location

Partner

10/10

Exceptional

10 Dec 2025

Jacky

Great rooms, service was excellent.

Leisure Friends

2/10

Poor

07 Dec 2025

Jason

Double booked, so had to stay next door at the SOHO, with no refund. Tiny room, noisy, could hear every time someone coughed, laughed, flushed a toilet, etc... they offered me free breakfast, great!!! Not worth the price I paid, absolutely ripped off... disgusting!

Leisure Self

10/10

Exceptional

20 Nov 2025

brian

Great room, very clean. Courteous and helpful staff. Excellent breakfast , nice to hace outside tables

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

kris

Room was excellent. I look forward to staying again soon!

Business Self

6/10

Pleasant

16 Nov 2025

Brian

Great locale. Staff lovely, very courteous. Food delicious. Reception areas and cafe/restaurant/bar all very attractive.
Our room was on 8th floor. Minimal furnishings. Great comfortable bed.
Our bathroom was disappointing.Dirty floor tile grouting and mould under shower door.
We do understand the rooms are going through an upgrade though.
We wish the hotel all the best in their upgrade.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Chantelle

My stay was for three nights. From check-in to checkout, my stay was perfect.
The room was clean, shower excellent and all round super comfortable room.
The included breakfast buffet was excellent!
Meals from the restaurant, delicious.
The location was great with the Spring Hill free loop bus right outside.
I'd definitely recommend this place and I'll love to stay again.

10/10

Exceptional

12 Nov 2025

Zayne

Good room very clean

Leisure Family

10/10

Exceptional

08 Nov 2025

Renee

Clean room. Great staff. Nice pool.vwry comfortable beds and pillows.

Leisure Family

6/10

Pleasant

07 Nov 2025

Leonie

Staff not courteous ignored at desk was out at pool in brief swimwear then about 70 people congregated there I was very embarrassed

Business_and_leisure Self

10/10

Exceptional

29 Oct 2025

Christine Maree

Clean. Good cafe.

Business Self

10/10

Exceptional

26 Oct 2025

Valerie May

Clean rooms. Lovely staff affordable

Leisure Self

6/10

Pleasant

18 Oct 2025

Wenjing

The car park is a challenging spot.There are a lot poles,hard to in and out. God forbid you have a large car.
If you traveled and just stay in, the staff and service is pretty good.

Business_and_leisure Family_with_children

10/10

Exceptional

18 Oct 2025

Jasmine

Clean room, cozy bed, two elevators were out of service & only the one with padded walls. The carpark is very tight to navigate. The check in process took quite a long time as there was only one staff member for a queue of 6+ guests. The room was nice. Parking for $25/night seemed excessive but it was handy. Overall, not a bad price for the rooms given it was divided between multiple friends.

Leisure Friends

8/10

Excellent

17 Oct 2025

Meseret Berhanu

All good.

Business Self

2/10

Poor

11 Oct 2025

Michelle

Way Over Priced
This hotel is tired , worn and ugly
The rooms are on the small side and extremely drab
The lifts didn’t work well . One was being renovated
Staff were pleasant
The Cafe has very poor service . Breakfast was odd as I ordered scrambled eggs but they came with bacon . I’ve never experienced that anywhere . I don’t eat bacon , many people do not .
The first morning the chef left after our order was taken . We waited an extra long time before being told .
Room service was good

Business_and_leisure Family

8/10

Excellent

28 Sep 2025

Carmela

Room was nice,staff was friendly ,breakfast was good
Unfortunately our hotel room view was scaffolding ,we were looking into scaffolding and pretty noice during the night
Overall is a nice hotel but we wouldn’t go back price was expensive for what it offers

Partner

2/10

Poor

24 Sep 2025

Katherine

Majorly overpriced, old and gross. This hotel has not been refurbished since the 70s and they are currently in the middle of extensive renovation with construction everywhere and noise of hammering early in the morning. The brochure lists a pool on level 1 which is an entire construction zone, dark and horror movie-ish, the pool is on Ground and is actually nice when you find it. The room was old, dirty carpets, bathroom not properly cleaned, other people's rubbish in the bin, robe was dirty, food service was cold (they did refund it when I didn't eat it), bathroom shelf broken, bedside lamp faulty, curtains didn't fully close, loud whining noise from some electrical. They did move me to another room which was better though no lock on balcony door and still a relic from the 70s that shows its age. The staff were nice enough but a bit ineffectual and there is little they can do about the place.

Business_and_leisure Self

8/10

Excellent

23 Sep 2025

John

Good central location for the city

Leisure Friends

10/10

Exceptional

19 Sep 2025

george

Easy to get to, staff very friendly and helpful, room with a great view, excellent breakfast provided, really felt at home!

Leisure Partner

8/10

Excellent

16 Sep 2025

David

Service and attention of the staff was fab

Business Self

6/10

Pleasant

15 Sep 2025

Bruce

Disappointed with our stay due to the room facilities.
- Air Conditioning failed to reach below 21.9 degrees
- shower gel, shampoo etc in bathroom not filled
- Robes had makeup or similar on them, so couldn't be used
- long black hair found in bed

Disgusting

10/10

Exceptional

11 Sep 2025

Louis

Nice clean hotel. Very comfortable bed and great breakfast.
Staff are friendly and helpful

Leisure Partner

10/10

Exceptional

09 Sep 2025

Javanah

Amazing kind staff! Lovely pool and gym! And nice food and room service!

Leisure Partner

8/10

Excellent

08 Sep 2025

Xiaoben

It was quite nice

Business Self

10/10

Exceptional

05 Sep 2025

Verified traveler

Fantastic staff!

Fantastic staff! Treated so well by everyone.

Self

4/10

Poor

18 Aug 2025

Verified traveler

Very loud (at night). Unorganised staff.

Self

10/10

Exceptional

17 Aug 2025

Kevin

Great staff good location

Business_and_leisure Self

10/10

Exceptional

08 Aug 2025

Tim

Access to central Brisbane. The staff were excellent. Most things i could walk to. Room was clean. Gym was good enough. Construction noise was consistent.

Business Self