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Four Points By Sheraton Elkhart

Elkhart - IN · United States

3254 Cassopolis StreetView location

8.6/10Excellent496 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort9.2/109.2
Condition9.0/109.0
Neighborhood8.6/108.6
Amenities8.4/108.4
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Four Points By Sheraton Elkhart

'The Four Points by Sheraton Elkhart offers a comfortable stay with various amenities, including an indoor pool, 24-hour fitness center, and complimentary Wi-Fi. Guests can enjoy a meal at the on-site restaurant, mingle at the complimentary receptions, or relax at the bar/lounge. Cooked-to-order breakfasts are available for a fee.

The hotel provides a 24-hour business center, express check-out, and dry cleaning/laundry services. Free self-parking is also available. Each of the 101 guestrooms features a microwave, LED TV, and private bathroom with rainfall showerhead. Wellfield Botanic Gardens, Ruthmere Mansion, and the Lerner Theatre are just a short drive away.

The nearest airports are Goshen Municipal (GSH) and South Bend International (SBN). '

Read more about this hotelShow less

Located in Elkhart, Four Points by Sheraton Elkhart is in the business district, a 3-minute drive from Hall of Heroes Super Hero Museum and 5 minutes from Wellfield Botanic Gardens.

This hotel is 3.9 mi (6.3 km) from Elkhart Tactical Laser Tag and 4.1 mi (6.6 km) from NIBCO Water and Ice Park. Make yourself at home in one of the 101 guestrooms featuring microwaves and LED televisions.

Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include desks and free tea bags/instant coffee, as well as phones with free local calls.

Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 2:00 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 8:00 AM to 10:00 PM.
    • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Guests can access their rooms with a mobile device.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Long-term renters welcome
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 3 to 13.5 for adults, and USD 3 to 7 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Hall of Heroes Super Hero Museum 3.3 km / 2 mi
Wellfield Botanic Gardens 5 km / 3.1 mi
Ruthmere Mansion 5.2 km / 3.3 mi
Elkhart Tactical Laser Tag 6.3 km / 3.9 mi
Elkhart Health & Aquatics 6.5 km / 4.1 mi
NIBCO Water and Ice Park 6.6 km / 4.1 mi
The Lerner 6.6 km / 4.1 mi
Midwest Museum of American Art 6.7 km / 4.2 mi
National New York Central Railroad Museum 7 km / 4.3 mi
Walker Park 7.7 km / 4.8 mi
Elkhart Bog Nature Preserve 7.8 km / 4.8 mi
Heaton Lake 7.8 km / 4.9 mi
Elkhart General Hospital 8.3 km / 5.2 mi
Painter-Juno-Christiana Lake 8.5 km / 5.3 mi
Eagle Lake 9.6 km / 6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 101
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Valet parking
  • Room service
  • Laundry service
  • Lift access
Show 13 more facilities & services
  • Garden
  • Concierge
  • Luggage roomExtra charge
  • Bar
  • Restaurant
  • Business centre
  • Indoor freshwater pool
  • TV lounge
  • Game room
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE CITY VIEW KING BEDSUITE • CITY VIEW KING BEDSUI.CV-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Elkhart

    SUITE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Elkhart

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 33 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable16 photos

    Room overview

    Smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Disability-friendly bathroom
    • Centrally regulated air conditioning
    • Bathroom
    • Shower
    • Bathtub or Shower allocation on arrival

    Facilities with extra charge

    • Toiletries
    • Wi-fi
    • Satellite TV
    • Individually adjustable heating
    • Desk
    • Pay movies
    • Housekeeping
    • Ironing set
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Mini fridge
    • Microwave

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Elkhart

    DOUBLE TWO QUEEN BEDS

    Room photos

    16 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Disability-friendly bathroom
    • Centrally regulated air conditioning
    • Bathroom
    • Shower
    • Bathtub or Shower allocation on arrival

    Facilities with extra charge

    • Toiletries
    • Wi-fi
    • Satellite TV
    • Individually adjustable heating
    • Desk
    • Pay movies
    • Housekeeping
    • Ironing set
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Mini fridge
    • Microwave

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • Accessible • 1 BedroomQUA.H6
    QUADRUPLE AccessiblePhoto unavailable8 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Elkhart

    QUADRUPLE Accessible

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Elkhart

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 BedroomDBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Elkhart

    DOUBLE Accessible KING SIZE BED

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDSSTU.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Elkhart

    STUDIO TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CITY VIEWSUITE • CITY VIEWSUI.CV-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Elkhart

    SUITE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOMQUADRUPLE • GUEST ROOMQUA.GR

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Elkhart

    QUADRUPLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Elkhart

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Elkhart

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Elkhart

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Elkhart

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Elkhart

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Four Points By Sheraton Elkhart

8.6
Excellent
496 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
9.2 /10
Condition
9.0 /10
Neighborhood
8.6 /10
Amenities
8.4 /10
100 reviews shown
2/10
Poor
14 Jul 2026
Deana
Worst stay of my professional career! The internet was down, the elevator was not working, and the bar/restaurant waitress double charged me, and no one there could rectify the situation as the general manager was the only one authorized, and she went on vacation, without backup, and without even telling anyone when she would return. Overall, the worst hotel experience I have ever had. I will NEVER book Sheraton again.
Self
4/10
Poor
13 Jul 2026
Kristin
Disappointed that not all amenities were available yet staff was unwilling to offer solutions or discount for inconveniences due to poor upkeep. No WiFi the whole stay and elevators were out of service but my family was placed on the second floor. Room experience was satisfactory, other than being woken up at 2am to someone trying to enter the wrong room.
Family_with_children
10/10
Exceptional
02 Jul 2026
Tina
Room was clean and staff was pleasant.
Self
10/10
Exceptional
01 Jul 2026
Paul
A+
Partner
4/10
Poor
12 Jun 2026
Shalon
A storm blew through and there was no electricity. The staffing was rude. Cleanliness could have been better.
10/10
Exceptional
08 Jun 2026
Melissa
We were just traveling through and stayed here now for the second time. Nice, clean rooms, no weird smells, updated.
Family_with_children
10/10
Exceptional
08 Jun 2026
William Harrison
Clean room
Family
10/10
Exceptional
31 May 2026
Tyler
The hotel was very clean and all staff were very helpful!
Friends_and_family Family
8/10
Excellent
28 May 2026
William Harrison
Nice place, clean, not much for eating
Family
10/10
Exceptional
05 May 2026
Lionel
Great stay only bad thing was the bed frame is better than the bed feet kept hitting it
Self
10/10
Exceptional
03 May 2026
Heather
The room was just what I hoped for and the bed and the bedding, amazing!!! Will stay here again!
Partner
8/10
Excellent
20 Apr 2026
Jennifer
The hotel room was very nice and overall we enjoyed our stay. What I don’t appreciate is the housekeeping people waking us up on the last day. Check out is noon and we had the do not disturb sign outside the door but housekeeping knocked at 9:15 and woke us up. I told the man we are staying until checkout. Yet he came back a little after 11 and knocked again. There should be better coordination so housekeeping knows when a person has left or at the very least, honor the do not disturb sign until checkout.
Partner
6/10
Pleasant
11 Apr 2026
Charles
Breakfast was not available at 630AM. IMO, needs to be available at 600AM.

Room was great.
10/10
Exceptional
06 Apr 2026
Ryan
Stay was great for what I came for.
2/10
Poor
21 Feb 2026
Melissa
Very noisy unable to rest while we were there. No one at the hotel would help we left a night early and when we tried to get help with the cost refund no one will respond and the hotel says they can’t help because Expedia is a “third party app” so there’s no one to assist with issues. The chat feature does nothing. Will NEVER use this app again
Leisure Partner
2/10
Poor
18 Feb 2026
Fabian
No breakfast in the Morning because Manager apparently did not make it to the Hotel.
When asked for immefiate refund the answer was „I cannot do this. I will leave a note hopefully they will then answer you“.

Also no coffee available that was not refilled.

Poor Customer Service!
Self
2/10
Poor
16 Feb 2026
Crystal
So loud. Had to call multiple times to
10/10
Exceptional
22 Dec 2025
Christopher
Nice joint!
6/10
Pleasant
28 Sep 2025
Darren
Newer facility, everything up to date.
Beware of getting in and out of shower, very slippery. Shower doors continually open up( not level) Had to jam a face cloth in between shower doors to keep closed.
I mentioned to two different staff , and basically could care less. I told them that an older person has a high probability of falling and seriously injuring themselves and could sue them. One male staff told me that they can’t be sued because of some technicality….hogwash !
On other reviews, often stated same problem. It’s true.
Business Family
4/10
Poor
01 Sep 2025
Janet T
When we went to our room, the door was ajar. We entered and found the door jam was broken and we couldn't shut the door. I went to the front desk to inform them, and the individual didn't say anything to me, seemed irritated, and took five minutes to assign us another room--finally handed over the keys without a word.
10/10
Exceptional
02 Jul 2025
Janie
Great stay.
2/10
Poor
22 Jun 2025
Christina
Start to finish - not a great experience. Issues with the room, they said they were refunding the first night - never did. The room had a broken hair dryer and no body wash. The refrigerator had the previous guest’s food in it. Ordered a beer at the bar and the bottle was only 2/3 full…I looked at it funny and he asked “what? It’s not full enough for you?” Actually it struck me as odd it wasn’t full - I was more worried something was wrong with it. He then asked “do you want a full one?” Yes, that would be nice. He was holding a personal conversation through his AirPods the entire time. Then another guest asked him for a menu, he seemed annoyed, told the person in his ear “hold on” handed it to the guest and never acknowledged the guest. She seemed confused at the lack of hospitality - he walked over and she said she was going to order and he said “you better hurry they are closing” and then went back to his phone conversation. The gal finally left. There was a complete lack of hospitality. Very surprising for a Marriott property. I’ve always had great experiences but if you are going to Elkhart - skip this one
Leisure Family
10/10
Exceptional
18 Jun 2025
daniel
Really nice and clean and updated.
10/10
Exceptional
15 Jun 2025
Tiffany
In the area for a softball tournament. The hotel was great. The pillows could be a lot better. Other than that, our stay was great!
Friends_and_family Family
2/10
Poor
15 Jun 2025
Tracy
Very basic hotel, but carpet was dirty, strange hooks all over the room for missing art, cheap headboards and SO noisy. So much less than I’d ever expect from a Sheraton property.
Leisure Self
10/10
Exceptional
02 Jun 2025
Maurice
Perfect
10/10
Exceptional
25 May 2025
Katrina
It was so clean and smelled amazing and the bed was very comfortable .
Leisure Family
6/10
Pleasant
25 May 2025
scott
Area was nice, but doors to gym and pool were tapped open the locks didnt work, pool was cold, and parts of wallpaper were pealing.
Leisure Family
2/10
Poor
06 May 2025
William
This was possibly the worst checkin in memory. I paid for a king room and was told when I checked in that there were no more king rooms available - as they scratched out our original room number on the key cards and wrote another in. So obviously someone else got our room. The elevator had something sticky all over the floor and rather than cleaning it a caution sign was placed in the floor. When we got to our room the key cards didn’t work. I went down to the desk and could not get a new card. I was escorted to my room which was opened with a master key fob and told someone would be by in the morning to fix it. I asked if someone needed to stay in the room, since we had no working key cards, and was told yes. Someone would need to stay in the room to get back in. We paid for breakfast and I’m not sure how that will happen - unless we go one at a time.

Unacceptable.
Leisure Family
4/10
Poor
01 May 2025
Bruce

Not happy

Reserved a king room and was given a double queen
No kings available
Partner
4/10
Poor
01 May 2025
STEPHANIE
The thermostat battery was dead. I was told maintenence would be there at 9 and could take care of it then... I paid for a king size and got two doubles. Ive been a member of Marriott for years and have never had this type of service before.
Leisure Self
10/10
Exceptional
21 Apr 2025
Ray
Nice
8/10
Excellent
15 Apr 2025
Jeff

Call To Make Sure Amenities Are Working

The staff was great. Very friendly and accommodating. I was upset, however, that the pool was not functioning and we were not told about it before booking. That was the main reason that I chose this hotel and once it's booked, there are no refunds.
Partner
6/10
Pleasant
27 Mar 2025
Andrew
Bathroom door was broken. It was also near impossible for a blind person to operate. There was also no outlet available for a cpap.
Friends_and_family Family
10/10
Exceptional
22 Mar 2025
Michelle
The room was very comfortable and overall quiet. Things were clean and the staff were all very kind.
Leisure Family_with_children
6/10
Pleasant
20 Mar 2025
William
Convenient place to stay while traveling
Leisure Family
10/10
Exceptional
03 Mar 2025
FARRAH

Blueberry pancakes and pancake pillows

Very clean and comfortable rooms. We had the room with the pull out couch. Nice size for a family. Hotel staff was very nice and helpful. Breakfast restaurant was decent for a sit down extra charge. Pillows on beds could have been way better. Overall we will stay here again!
Business Family
10/10
Exceptional
08 Feb 2025
Daniel

Excellent Place to stay

Only problem was the bed was a little too soft. Great pillows, though!
Business
10/10
Exceptional
31 Jan 2025
Troy
Very clean.
8/10
Excellent
24 Jan 2025
Kathy
It was tucked away and quiet.
8/10
Excellent
22 Jan 2025
Verified traveler

Good stay

Room was nice. The shower made a mess all over the floor of the bathroom. We we're heading to the Swiss Valley ski area in Michigan and this was good spot to stay within a half hour and with a bunch of dining faculties nearby such as The Chubby Trout, which was delicious.
10/10
Exceptional
20 Jan 2025
Nicol
Very clean, staff was always friendly and accommodating, rooms are spacious and comfortable. If I had to make any criticism, it would be that the mattress on the pullout bed is pretty uncomfortable. Would definitely stay here again.
Business Family_with_children
10/10
Exceptional
15 Jan 2025
Gregory
Excellent
Business Self
8/10
Excellent
05 Jan 2025
Kathy
Friendly Staff. Beds are ok. Pillows are definitely lacking. Good amenities.
10/10
Exceptional
27 Dec 2024
Arnold
Very nice and clean hotel, had a great stay
Self
6/10
Pleasant
17 Dec 2024
Brittany
Staff were very helpful. Bed was comfortable. Pillow too soft. Shower floor was pink (mold?)
Business
8/10
Excellent
06 Dec 2024
Randall
The beds and pillows could be a little better. Other than that is was excellent.
Business Self
10/10
Exceptional
01 Dec 2024
Eric

Great stay!

Very nice hotel, well maintained and clean. Beds were comfy and the bathroom was modern and roomy. I will check this place out the next time I am in town.
Business
10/10
Exceptional
29 Nov 2024
Andrea
.
10/10
Exceptional
29 Nov 2024
Tiffinie
Nice
Leisure
10/10
Exceptional
28 Nov 2024
Verified traveler

Thanksgiving

Great stay
Friends_and_family Family
10/10
Exceptional
27 Nov 2024
kathy
.
10/10
Exceptional
18 Nov 2024
Angela
Busy hotel. Glad to see so many families being taken care of.
Leisure Partner
10/10
Exceptional
17 Nov 2024
Suzie
This was a great place to stay after the ND game
Leisure Family
10/10
Exceptional
29 Oct 2024
Dirk
Comfortable beds clean and quiet
Partner
2/10
Poor
24 Oct 2024
Ira
Room was prepaid on aug 16 via expedia., upon departure on oct 15, card was charged again. Front desk clerks advised will speak witn the manager Adrian to correct. Subsequent tel with mgr Adrian, he was to resolve. Days later still no credit for the erroneous charge. Absurd. Had booked 2 stays back in August. Oct 14to15, and rtn trip October 20 to 21. The oct 14 to 15 is the issue.
10/10
Exceptional
15 Oct 2024
Ira
All good
4/10
Poor
14 Oct 2024
Jonathan
I reserved a mobility/hearing accessible room. The first room I received was a normal room, so I went down to the desk to let them know that I needed the accommodations that I reserved. It was an ordeal at the counter but finally agreed to switch my room. They told me they were fully booked so they were having a hard time switching it to what I reserved. When we got to the new room it was only hearing accessible and not mobility accessible. We had a hard time with the wheelchair in this room the entire stay. The reason I ended up reserving this room at this hotel was because they still had the wheelchair accessible room available when we booked. It was a difficult stay and I would not recommend staying at this hotel.
Leisure Family
10/10
Exceptional
13 Oct 2024
Richard
Great place to stay. Clean friendly quiet
8/10
Excellent
29 Sep 2024
Mark
Will be back
10/10
Exceptional
28 Sep 2024
Linda

Comfortable stay stay at four points by Marriott.

Check-in went very smoothly. Check-in clerk was very friendly and fun To talk to.

Good morning check out went well morning checkout clerk was very helpful in finding a local café. Friendly smooth service. Nice big room excellent shower bright and seemed quite new.
Friends_and_family Friends
10/10
Exceptional
23 Sep 2024
Philip
Very clean and comfortable room. Would stay again when we’re in the area next for sure.
Leisure Family
10/10
Exceptional
21 Sep 2024
Charles
Great stay
6/10
Pleasant
18 Sep 2024
William
Property was good, room was in great shape. Just seemed like the lobby was for friends and family of the staff working there.
Business Family
10/10
Exceptional
16 Sep 2024
Martha
Friendly people 😀
Leisure Family
10/10
Exceptional
13 Sep 2024
Eric
Very clean,nice hotel.
Leisure Family
10/10
Exceptional
12 Sep 2024
Patricia

Good Family Spot for ND trip

Single night stay. Very small pool & gym but served its purpose. Clean. Did not have any meals there but a very nice location to a lot of restaurants.
Friends_and_family Family
10/10
Exceptional
10 Sep 2024
Brone
The room was comfortable and clean. I like the fridge and microwave in the room.
Leisure Family
10/10
Exceptional
08 Sep 2024
Frauke
Even though the property is close to the turnpike we did not hear any traffic at all in our room. All areas were really clean and the staff was super friendly.
Leisure Family
4/10
Poor
22 Aug 2024
Todd
WHEN I TOLD THE FRONT DESK PERSON IT WAS A BUSINESS CREDIT CARD THEY SAID OH GOOD I CAN GET A TIP THEN. THE BARTENDERS HAD NO IDEA WHAT THEY WERE DOING THEY COMPED A COUPLE DRINKS BUT THEY SHOULD HAVE ONE PERSON THAT KNOWS WHAT THEY ARE DOING WITH A TRAINEE AFTER A LONG TRAVEL AND DAYS AT WORK ITS NICE TO COME BACK TO THE HOTEL AND RELAX WITH A DRINK
10/10
Exceptional
08 Aug 2024
Adam
Super nice new and clean hotel, awesome. Staff was really polite and helpful however restaurant was short staff the day we were there. Something for hotel management to work on. Breakfast experience could be improved.
Leisure Family_with_children
10/10
Exceptional
27 Jul 2024
Betsy
Clean and comfortable; 10/10 would recommend!
Leisure Family
10/10
Exceptional
29 Jun 2024
Kristi

Nice hotel

We stayed one night. Check in was quick and easy. Our room was clean which is most important. The only thing was that our pillows were so flat, it was like sleeping on a piece of cloth. Other than that, we had no issues.
Partner
10/10
Exceptional
28 Jun 2024
Katherine
Customer Service Rep was very friendly and helpful. Hotel was very clean and room was in great shape.
Leisure
10/10
Exceptional
24 Jun 2024
Josh
Staff was great to deal with.
Leisure Family
10/10
Exceptional
16 Jun 2024
Carrie
Rooms were spacious and clean. Beautiful hotel.
Leisure Family
8/10
Excellent
20 May 2024
Darek
I had a satisfactory experience. Nothing more nothing less.
Leisure Self
8/10
Excellent
16 May 2024
Lisa
The only reason I’m giving a 4 instead of a 5 is because the pillows were so flat on both our beds. I’m not that picky but these pillows were like not even having a pillow. I was also disappointed there was no full length mirror in the room. Other than that it was very nice.
Leisure
10/10
Exceptional
21 Apr 2024
Helen
New and clean building and room. Large seating area. Modern room fixtures.
Leisure Family
10/10
Exceptional
31 Mar 2024
Tracy

Great stay!

Room was clean and quiet. Service was outstanding.
Friends_and_family Family
2/10
Poor
15 Mar 2024
Amie
I was so tired or I would have walked out the moment I went to reach for light switch as entered room& didn’t want to touch it. Didn’t get type room reserved, no biggie, it happens, but at least provide a clean room.
Leisure Self
10/10
Exceptional
12 Mar 2024
Stephanie
Have stayed here 3 or 4x now every time we visit in Elkhart. Hotel is always clean & tidy. Staff is friendly & knowledgable. Perfect central location near lots of shopping, eating out & gas stations.
Leisure Family_with_children
8/10
Excellent
27 Jan 2024
John
Great staff clean property. The snow and ice were plowed but was still not plowed down the the pavement. They had a big storm but still should have been done better. The breakfast was not good! I will leave it at that rather than get into the details here. I will say that whoever cooked it should not be cooking. Seriously. The previous stay the meal was cooked as expected.
Business Self
8/10
Excellent
09 Dec 2023
Joseph
New opening with limited menu on site.
Leisure Family
6/10
Pleasant
07 Dec 2023
Jodi
Booked this hotel so that I could use the pool was disappointing to find out the pool was closed during stay. Hotels should have to let guests know when amenities that they advertise having are not available.
Business Self
10/10
Exceptional
29 Nov 2023
Stephanie
4 Points was a good choice for us as we travel through. It was a welcoming and comfortable hotel. The two people at the front desk were nice and very helpful. Breakfast was great. Darryal,the new food and beverage manager is awesome! He provided us with great service and a great breakfast. Darryal is so kind and helpful.Thank you for a great place to rest and refresh.
10/10
Exceptional
27 Nov 2023
D
Great alternative to where I used to stay in Elkhart. Will be staying here in future.
Business Partner
8/10
Excellent
19 Nov 2023
Sue

Family trip to notre dame

The hotel was nice. Super friendly staff. Breakfast was great. Only wish was that the pool was warmer for the kids. Hotel location was good. Close to restaurants and shopping. Thanks
Friends_and_family Family
10/10
Exceptional
18 Nov 2023
Lisa
Exceptional staff, clean rooms, great food! Only negative is the pool is like ice water!! Heat it up please!!
Business
10/10
Exceptional
14 Nov 2023
Jordan
Good breakfast. Clean rooms. Friendly staff
Business Self
10/10
Exceptional
10 Nov 2023
William
I have stayed a number of times. It’s always pleasurable.
Business Self
10/10
Exceptional
24 Oct 2023
Daniel
This hotel was fantastic and super clean. It was also affordable and well worth the money.
Leisure Partner
10/10
Exceptional
14 Oct 2023
margaret
Everyone on the Staff is so friendly and helpful
Business_and_leisure Partner
8/10
Excellent
29 Sep 2023
David
The bar tender José is amazing with customer service. He went above and beyond, cant say enough about his attitude and service.
Business
10/10
Exceptional
19 Sep 2023
Michael
It was very clean and quite. My suite was pretty nice
2/10
Poor
17 Sep 2023
Nicholas

Unhelpful front desk staff

My room was switched to a queen bed with no mention until I walked into the room. They claimed a company policy for titanium members getting king beds upon request. That is fine, but tell me before I go up to the room. Once I go back to complain, magically a king room is available. It was a first floor room that had no blinds, just a thin privacy shade, so the parking lot lights and car lights shine in the room all night. The front desk staff lacks the necessary interpersonal skills to assist a living person. The only word they know is “unfortunately”.
Partner
8/10
Excellent
31 Aug 2023
Alaina
The rooms were nice even though we were missing the USB charging station (which the manager brought right up). Also had a problem with the bathtub backing up and even after maintenance \"fixed\" it it still did the same thing and AGAIN the manager came up and fixed it himself. He's the kind of guy that takes action when needed and very pleasant (just wish I could remember his name 😞). Other than that the only thing wanky was the way you had to get to the hotel which was by driving through another hotel's parking lot.
10/10
Exceptional
20 Aug 2023
Verified traveler

Weekend in South Bend

Very nice hotel. Super clean. Kind of hard to find because it is hidden behind another hotel. Had a little trouble with the room keys not working but they fixed it immediately. Easy access to expressways and lots of places to eat close by
Friends_and_family Friends
6/10
Pleasant
09 Aug 2023
Jennifer
It was clean, pool was not so good
Business_and_leisure Family
8/10
Excellent
23 Jul 2023
Corey
Hotel was nice. Weird entrance to the hotel. You have to drive through another hotel parking lot to get it. That was my only complaint. Hotel itself was nice.
Friends_and_family Family

Location & surroundings

Four Points By Sheraton Elkhart
3254 Cassopolis Street, Elkhart, United States

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Four Points By Sheraton Elkhart

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