Name: Courtyard By Marriott Elkhart
Address: 3445 Plaza Ct, Elkhart, 46514, US

2/10

Poor

06 May 2026

Nicole

Terrible rooms and customer service! My room smelled of urine, the pull out bed had brown pee stains. The hotel hair dryer had a cockroach in the bag. I brought it to the attention of the front desk person. Later that day I received a receipt for a refund BUT it wasn’t to my credit card! I have made several attempts to contact a manager and have left several messages. Being that this is a Marriott Hotel I would expect better customer service. I had another stay at this hotel planned in two week and I have cancelled that reservation.

Family_with_children

10/10

Exceptional

20 Apr 2026

Candice

Very clean hotel. Nice big rooms.

Family

10/10

Exceptional

19 Apr 2026

Rachel

Nice, clean and comfy. I’d stay again.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Matt

Extremely clean and updated, great little bar and lounge area. Bartender was fun.

2/10

Poor

24 Mar 2026

Danielle

Our minifridge was blowing warm air the entire time. Our door lock kept locking while the door was open so we could not properly close the door! Almost missed my daughter's cheer competition which is why we were there because I couldn't sleep did to the door being propped open all night due to this issue. They offered to move our room... at 2:30am! I asked when maintenance would be there and I was told about 7:30am. They did through their Bonvoy app that they'd be there and have my door fixed and a replacement mini fridge works be there before 8am.
Needless to say, they weren't! I chatted all night with someone on their app.
They offered to move our room again at 8:45am but we had to be at the arena for her competition at 9;39am and had no time to pack up recruiting and move plus get ready for the competition.
They said they'd have it fixed before we got back at 1pm... it wasn't. They said there wad nothing wrong with the door, you just needed to open the handle really slow...huh?
They did they swapped out the mini fridge... but when I opened it not only was it still blowing earn air, the and chunk of ice that dead there when I left was still there stuck on the compressor.

6/10

Pleasant

20 Nov 2025

Tracy N Urquizo

Shower had hair in it. The big chair had ton of stains. Customer service and bed was excellent

Business_and_leisure Family_with_children

10/10

Exceptional

07 Sep 2025

Garrett

Loved the bathroom, room was spotless and loved that the gym was complimentary.

Leisure Family

10/10

Exceptional

25 Aug 2025

John

Nice

10/10

Exceptional

19 Jul 2025

Andrea

Loved the hotel and beds

10/10

Exceptional

06 Feb 2025

David

Nice, clean.

Leisure Family

10/10

Exceptional

19 Jan 2025

Grant

Friendly staff

8/10

Excellent

27 Dec 2024

william

date problem

it was a nice stay and my complaint would not be about the room itself but the dates of stay that the staff thought i had booked. Originally i had booked a friday/saturday and thought I might try to change it to a thursday/friday. That was a big no go when I was told the price would increase by nearly three times so I said thanks but no thanks. Thought that was that but when I arrived I was told that I had booked for the thursday and friday and my price had increased. Talked to the manager and he fixed the price but I received many annoying texts telling me that my stay had been for thurs and friday. It all got fixed but it was very annoying.

10/10

Exceptional

21 Dec 2024

Shanell

Great

10/10

Exceptional

11 Oct 2024

Rachael

Was a nice stay

Leisure Family

10/10

Exceptional

22 Sep 2024

Emily

Super clean will be back!

10/10

Exceptional

07 Sep 2024

Roger

The staff was great. Made us feel welcome.

10/10

Exceptional

06 Jul 2024

Diana

10/10

we had an amazing time, the hotel was nice and staff was nice, he was able to help with food ideas, although we didnt get to eat breakfast due to we were told it didnt come with the room, it said on the website that free breakfast but nope, so we had to do something else, the room was great people around was great

Friends_and_family Family

10/10

Exceptional

16 Jun 2024

Amanda

Nice and clean. The bathroom was big and spacious.

Leisure Family

8/10

Excellent

05 May 2024

Lindsay

The cover panel for the air conditioning until fell off and when I told the front desk worker he looked at me and said “so”. I was then told that there was no maintenance worker in staff which seemed very odd for a weekend which I would assume is the hotels busiest time. The toilet seat was also loose and got worse during our stay.

Leisure Family

10/10

Exceptional

21 Mar 2024

Donald

Very nice hotel

10/10

Exceptional

18 Feb 2024

Timothy

Great stay for the weekend. Super comfortable room and helpful staff.

Friends_and_family Family

10/10

Exceptional

21 Nov 2023

Kip

Very nice.

Leisure Family

6/10

Pleasant

30 Sep 2023

Mary

When we booked this hotel it said breakfast for one. Well that really was only a $12 credit towards breakfast- not free! We ended up paying $22 for two ppl and that was the difference after the $12 credit was given.

Leisure Partner

4/10

Poor

07 Sep 2023

Theodore

No coffee available in the AM

There was no coffee available in the morning before 6:30 am, in the lobby. I do not trust cleanliness of the room Kurig machines.

Business

2/10

Poor

18 Jul 2023

Meredith

Do not stay here if you both the breakfast included on Expedia. They do not honor it. Tgey only give you up to $12 / rm EVEN if you paid $20. They are severly understaffed and you can tell there was a lot if turn over because the cook did not show up the first mornibg on a Saturday and they wete training two people. The staff were very rude and annoyed at the slightest ask. I hear someone ask for towels and they snapped at them no. Sme asked for toothpaste and anither desk person said CVS was across the street. The place is clean but the showers don't have doors or curtains like the other Coutryards do, and as a result areas are starting to rust even though it must have been updated relatively soon.

Family

10/10

Exceptional

07 Jul 2023

Arlene

We enjoyed our stay very much. Everything was clean and the beds were super comfy. We were well rested. The staff was also very personable.

Leisure Partner

8/10

Excellent

22 Jun 2023

Kimberly

Overall a very modern clean hotel. Loved the layout of the king room. The tv even a personalized greeting for us. Highly recommend!
Only had a couple small issues. 1) The shower is an open concept, sprayed water all over the place and the shower floor was very slippery. Nearly wiped out twice. 2) I was travelling for work with my boss. I made the reservations thru expedia. I got a confirmation and a couple minutes later a problem with payment email. I promptly called the hotel to confirm. The manager made a seperate reservation that promised would get cancelled when expedia flowed thru. That never happened. Thankfully I didnt get a cancellation fee. 3) The charges for both rooms were to be put on my bosses credit card. They only did one not both.
Anyways all minor but kept the review from being excellent.

Business

10/10

Exceptional

28 May 2023

Brent

Everything has been great!! Best hotel stay in Elkhart in quite some time

Leisure Family

10/10

Exceptional

15 May 2023

John

Excellent hotel

Receptionist was amazing. Rooms were very clean and large. Absolutely nothing to say negative about my stay. Highly recommend this place

Partner

6/10

Pleasant

12 May 2023

Randy

Made reservation 5 months in advance for king bed. At check-in was told all king rooms were booked to BonVoy members (turns out this might not have been true) and instead was given a room with 2 queen beds.

The second night, at 3:00 in the morning, the ceiling in the bathroom began leaking profusely (to their credit the night manager quickly transferred us to another queen suite).

After arriving home, while reviewing my credit card account, found out they charged for the room even though it was prepaid through Expedia so had to call the hotel to get the charge reversed (they assured the error was theirs).

10/10

Exceptional

03 Dec 2022

Ted

Ashley was great, very nice and helpful.

Business

2/10

Poor

21 Nov 2022

Peter

Not great, expected much better

Room was not cleaned or towels replaced. Front desk then lied to us about a policy change. No Soap found in room during check-in. Tissue box in bathroom was soak in water but did not realize for a while. Front desk did nothing to compensate for poor experience.

Friends_and_family Family

10/10

Exceptional

19 Nov 2022

Jacqueline

The parking lot was layered with snow and ice and was very slippery to walk in and could have been plowed and salted for safety measures

Leisure Partner

6/10

Pleasant

17 Oct 2022

William

Disappointing

I was amazed that Marriot still doesn't routinely clean your room. I was amazed that they couldn't serve a complimentary breakfast. I was amazed that even coffee in the morning wasn't adequate. No creamers to speak of, the teas were empty almost completely. For 300 a night you'd expect something more than a bar of soap. Time to go back to Rent Like A Champion. Sad!

Friends_and_family Family

8/10

Excellent

19 Jul 2022

Terry

Close to where we wanted to eat and off the freeway. No amenities to speak of. There was no breakfast and all the coffee pots were empty in the morning. Staff seemed oblivious to it or just didn’t care as they could easily see people trying and failing to get coffee in the morning.

Leisure

8/10

Excellent

17 Jul 2022

Sharon

Did not like the high price with nio breakfast and the handicap room really wasn't set up for a disabled person no grab bars by the toleit and not really a shower to shower a disabled person.overall a bit diappointing for the price we paid

Leisure Family

4/10

Poor

10 Jul 2022

Nersi

Bathroom had used shampoo and lotion bottles, thermostat in the room was not working, staff were clueless

Leisure Self

6/10

Pleasant

28 Jun 2022

Nathan

Decent room, but the room wasn't ready over an hour after check in time, and there wasn't enough parking so I had to park at an adjacent hotel in the pouring rain. Way overpriced.

Leisure Partner

8/10

Excellent

21 Jun 2022

Ramona

Other than there only being one person on staff and having to wait for a person to come to the desk, the service was great.

Business Self

2/10

Poor

20 Jun 2022

Roth

The staff booked us into a room with another family in it. Then barely comped us for the inconveniences. Upon checkout they checked me out as someone else and gave me all that persons info on what they thought was my receipt. Staff had no clue what was going on the whole trip. Total disaster and will not be using them again.

Leisure Family

10/10

Exceptional

16 Jun 2022

David

Very clean room- staff is very polite

Business Self

10/10

Exceptional

16 May 2022

Cyrile

Excellent environment and most importantly very neat.

Leisure Family

10/10

Exceptional

31 Dec 2021

Mark

Fitness center

Leisure Partner

10/10

Exceptional

31 Dec 2021

David

Great hotel

Wonderful hotel : very clean and new with a friendly staff.

Partner

8/10

Excellent

19 Dec 2021

Jessica

Had a wonderful stay. Few things I'd fix... bar/ breakfast not consistant. My room was not cleaned ( not a big deal honestly just needed trash out). With that said trash canisters could be Iarger. Overall, staff was wonderful gum is great, and i had a fantast stay

Business Self

6/10

Pleasant

17 Dec 2021

Kenneth

Bathroom and pillows were dirty.

Business Family

10/10

Exceptional

13 Dec 2021

William Belden

coffeemaker in room 212 did not work.

Leisure Family

10/10

Exceptional

03 Dec 2021

Verified traveler

Great service. Staff very friendly.

Friends_and_family Family

8/10

Excellent

27 Nov 2021

Jose

Would have given it an “excellent” overall, but they had a snafu with the breakfast service so there was nothing to eat. But otherwise the place was great. Clean, like new.

10/10

Exceptional

22 Nov 2021

Linda Anne

The rooms were very spacious and it was extremely clean. There was a pull out couch in a lounge area of the room with large flat screen TV's (two). Very nice.

Bathroom was clean, renovated, new flooring

Leisure Family