Name: Paradisus Grand Cana - All Suites
Address: Playa Bavaro Punta Cana La Altagracia, Punta Cana, 23000, DO

Paradisus Grand Cana - All Suites

Punta Cana · Dominican Republic

Playa Bavaro Punta Cana La AltagraciaView location

100 reviews shown

6/10

Pleasant

07 Aug 2026

Swati

The staff in the food and beverage department were very nice and accommodating. Can’t say the same about the front desk and guest services.
When a guest arrives, they should be able to let them know what are the things open and the availability of events and activities around and near the resort… which wasn’t mentioned to us…hence, we weren’t able to get to Fun republic.
They also weren’t able to accommodate any requests regarding restaurant reservations.
They were only trying to get your attention to have a paid presentation for Melia… which was extremely frustrating and disappointing, because once we said No to the presentation, it was almost like we didn’t exist….
But nonetheless we made the most of our trip as we did excursions and activities outside the hotel.
The entertainment is barely there.
To book your restaurant reservations is a task and chore in itself. They need to come up with a better system and have more options available. Way too many restrictions and upset customers.

Family_with_children

8/10

Excellent

06 Aug 2026

Khiry

Great

10/10

Exceptional

06 Aug 2026

Beatriz

⭐⭐⭐⭐⭐

Our stay at Paradisus Grand Cana was absolutely spectacular! From the moment we arrived, everything was perfect. The resort is beautiful, the rooms are spacious, modern, and spotless, and the staff went above and beyond to make us feel welcome.

The food was excellent with plenty of delicious options, the pools were amazing, and the entire resort was well maintained. Every detail made our vacation relaxing and unforgettable.

Thank you to the entire team for providing such outstanding service. We highly recommend Paradisus Grand Cana to anyone looking for a luxurious and memorable vacation. We can’t wait to come back!

10/10

Exceptional

06 Aug 2026

Skeyris

La suit estaba muy bien organizada y limpia , el staff de del hostel súper amable y servicial , principalmente Miguel , Randy y Emanuel su servicio y atención fue 100 de 100 . La comida muy fresca y deliciosa. Todo el personal con lo que nos trataron súper su trabajo .

10/10

Exceptional

06 Aug 2026

nancy

A lot of activities for kids and the food was delicious and a lot of variety

8/10

Excellent

06 Aug 2026

April

The room was beautiful and spacious. The pool was the perfect temperature. Various food options but reservations not easy to obtain. Shuttle to nearby resorts, beach & Fun Republic were great.

10/10

Exceptional

05 Aug 2026

yvette

What a great stay! So many activities for my little one. We really enjoyed the water park and Fun Republic. Overall hotel is well kept and modern. The only complaint I would have is that I have a picky eater and I wished they had more options at the restaurants such as chicken tenders or pizza. Staff was friendly and helpful. Beautiful room with lots of space.

8/10

Excellent

05 Aug 2026

Cristina

Waterpark is great for the kids. Staff is nice but wished the funpark was open everyday instead of Wednesday to Sunday.

10/10

Exceptional

05 Aug 2026

julio cesar de pinho

Great resort amenities, but service fell short of 5 stars
Overall rating: 8/10. The resort property itself is beautiful, well-maintained, and offers fantastic facilities. The main buffet was consistently high quality, and the pools and water park were absolute highlights—my daughter loved every minute of it.
However, for a 5-star resort, the overall service fell well short of expectations.
On a positive note, a few dedicated staff members really stood out and tried their best to help us. Special thanks to Batista and Lissette Carrasco for their exceptional support and care!
Note: I have posted my complete, full-length review with all the detailed specifics on Google Maps if you would like to read the entire breakdown.

10/10

Exceptional

04 Aug 2026

Adriana

Todo super excepto que no me dieron la botella de vino.

10/10

Exceptional

04 Aug 2026

Felix

Estoy disfrutando todavía de este hotel por segunda vez y la próxima será en diciembre 99 por ciento garantizado

6/10

Pleasant

04 Aug 2026

Jamila

Overall it was ok. I don’t believe the resort is a 5 star luxury hotel. I liked that it was family friendly, but the staff need to be more welcoming and helpful. The service of the staff was slow, especially the service and staff at the buffet. The hotel and resort need to retrain their staff in friendliness, organization and efficiency. Last, the reservation process for dining is ridiculous. The kiosk didn’t work half the time and there was limited availability.

10/10

Exceptional

03 Aug 2026

Luis

El servicio muy bueno el personal magnífico es un verdadero paraíso tropical

10/10

Exceptional

03 Aug 2026

GLORIMAR

Súper!

8/10

Excellent

03 Aug 2026

Antonio

10/10

Exceptional

03 Aug 2026

Xguery

It's definitely a must

10/10

Exceptional

02 Aug 2026

DIANA

Everything was exceptional.

4/10

Poor

01 Aug 2026

Hebert

Hotel is extremely understaffed and service takes way too long for the price of this resort. Would definitely not recommend or return to this resort. We had a swim up room and did not get any poolside service whatsoever during our 7 day stay. We had to walk across the resort to get a drink which by the way was much quicker than their 45 minute wait time for room service.

Stay elsewhere for the price!

10/10

Exceptional

01 Aug 2026

Ervin

we love this trip witb everything

10/10

Exceptional

01 Aug 2026

Zoe del Carmen Santiesteban

Our stay at Paradisus Grand Cana was truly exceptional, and we would gladly give it 5/5 stars. From the moment we arrived, the hospitality was outstanding. Every team member we encountered was friendly, professional, and genuinely committed to making our stay memorable. A special thank you to Lissette, who was one of the highlights of our trip. Her kindness and attention to detail made a lasting impression. The spa was another unforgettable experience, and my massage with Nelly was absolutely amazing. The food throughout the resort was delicious, with plenty of variety and consistently high quality. We also loved the water park and Fun Republic. If you’re traveling with children, these amenities alone make the resort worth visiting. The suites were spacious and comfortable. The only areas that could be improved are the room service, which was quite slow and often required multiple follow-ups, and the main pool, which could be cleaned more frequently. Other than those minor issues, everything exceeded our expectations. It’s a beautiful, relaxing, and truly family-friendly resort.

10/10

Exceptional

31 Jul 2026

Ashley

Loved our room! The jacuzzi on the balcony was my favorite part! It was very clean but I didn’t get the complimentary wine bottle that I was promised.

6/10

Pleasant

31 Jul 2026

George

Ddx

10/10

Exceptional

31 Jul 2026

Evimer

Everything was excellent

10/10

Exceptional

31 Jul 2026

Ivonne

At the beginning I was little upset because my room was not ready at 3pm but they help me with late check out and that was very nice of them because my flight back to home was at 5pm I appreciate that. Carlos help me surprising my mom in her room plus he decorate my room to celebrate my mom 80th Birthday. I don’t remember the name of the waitress that help me make a video for my Son , he was very nice . Additional at the moment of check out Cesar give us a little souvenir that make us happy . Is second time we go to this hotel to celebrate my mom Birthday and the staff is very friendly and helpful, food is good .

8/10

Excellent

31 Jul 2026

Martine Anuel Rosario

We had the family concierge, we only saw our concierge Yerfe twice- at the start and end of our stay. He was not very responsive as well. He \"tried\" to reserve our requested restaurants, but we ended up mostly eating at the buffet (the buffet was excellent, we just wanted to try something new, like the steakhouse). We were hoping that we couldve had a little consideration because of our short stay, and I thought that was the point of the family concierge. Reviews said to book our restaurants (for the 2nights that we are staying) as soon as we arrive at the resort, but Yerfy told us that we can only book in the morning of the day that we are eating. So we had slim chances of getting a reservation. There was also confusion with him saying that the restaurant Mangu opens 11:30 for lunch, we waited for an hour since the staff said they actually open at 12:30. We also wanted to go to the romantic dinner at Agua Marina, but we were not even offered, and we did not know that that needs reservations as well.
This was my only disappointment, but our stay was excellent. The staff were friendly, our room and room services were superb, and the resort in general is outstanding! It was a short but wonderful vacation for our family. We kept it short since it is our first time but we are already looking forward to going back. Punta Cana is a really beautiful place!

8/10

Excellent

30 Jul 2026

Javier

It’s a great family friendly place. Good pools and my kids love the water park.

10/10

Exceptional

30 Jul 2026

Felix

Outstanding experience for my kids!!

8/10

Excellent

28 Jul 2026

Dylan

The people were super nice and helpful. On the downside we couldn’t get a reservation for any restaurant because they were always full. Other than that the bartenders were great!!

10/10

Exceptional

28 Jul 2026

Malek

We had an absolutely wonderful stay at Paradisus Gran Cana. From the moment we arrived, the staff made us feel genuinely welcome and went above and beyond to ensure our vacation was memorable.

The resort itself is beautiful, modern, and exceptionally well maintained. Our suite was spacious, spotless, and perfect for our family. The pools were fantastic, with plenty of space to relax, and there were always activities available for both adults and kids. The water park was a huge hit and made the resort especially family-friendly.

The food was decent. Not crazy incredible, but tasted good, and decent variety.

What really stood out was how much pride the staff takes in creating a great guest experience. Everyone we encountered greeted us with a smile and was eager to help.

If you’re looking for a beautiful all-inclusive resort that offers great accommodations, good food, outstanding service, and plenty to do for families.

2/10

Poor

27 Jul 2026

Marielena

Terrible, frustrating, and deeply disappointing. We stayed only two nights, yet almost every area failed. Our room was ready at 3:00 p.m., but our luggage did not arrive until 6:00 p.m. despite repeated calls. Our children waited wrapped in towels for over two hours because all their clothes were in the bags

Room service got both orders wrong. We were told the correct food would be sent, but it never arrived. The food we did receive was cold. That night, I called from 8:00 p.m. more than five times to have the sofa bed prepared. Someone finally came close to midnight. When I opened it, it was filthy, covered with crumbs and food debris, with used flip-flops underneath. The next night, another family with us called repeatedly from 9:00 p.m. for the same service, and no one came.

At the pool, one overwhelmed bartender served over 30 people and spoke rudely to children asking for lemonade. At the teppanyaki birthday dinner, our chef barely spoke or interacted while the next table received a full show. The server was rude, refused to explain the sushi, and brought warm Cokes without ice after being asked to correct his mistake

The buffet had flies, dirty tables, cold food, and endless waits for coffee. Worst of all, a golf-cart driver became aggressive, insulted guests in front of children, and made us feel unsafe. This was not one mistake; it was constant poor service. We left angry, disappointed, and feeling we had wasted our money. We would never return or recommend

8/10

Excellent

24 Jul 2026

Carla

The only reasons I did not give 5 stars across the board are because of a few details that many guests look for.

The resort does not provide wash clothes. Only body and hand towels so when you are ready to bathe, just know you need to bring your own. The food in the buffet took a while to improve. We stayed for 7 days but the food was not enjoyable until about day 3. Before it was either not hot enough or it tasted like it was left sitting out for a while. Some of the dairy products were also still being served even though they had expired already.

10/10

Exceptional

23 Jul 2026

Carlos

Excelente limpieza y confort

10/10

Exceptional

23 Jul 2026

Eren

The place was wonderful for a family trip it met the needs of the adults the teenager and the kids. Food was wonderful and always plentiful

10/10

Exceptional

23 Jul 2026

Antonia

Very clean and organized, the stuff is very polite, Respectful.
The Food was delicious
I like everything.

Family_with_children

10/10

Exceptional

22 Jul 2026

Edwin Francisco Cruz

El personal del hotel es divino! Fuimos un grupo de 11 y la pasamos genial! Todo excelente!

8/10

Excellent

21 Jul 2026

VERONICA Judith TORRES

We loved our stay at Paradisus Grand Cana, everyone made us feel welcome and safe. The hotel lobby is welcoming and open with a luxurious vibe. Exceptionally designed to have access to all the key amenities including the spa, concierge & restaurants.
The staff at are exceptional. The attention given to guests is kind and attentive as the staff listen to your needs and take care to meet your needs. We requested to switch our rooms as the initial set up was not what the booking site had indicated to us. And the staff quickly initiated the transfer to the new accommodations ensuring every amenity in the room was to our satisfaction. Loved how the staff are very knowledgeable of the grounds and where each major point of interest is within the resort. Anytime we asked for directions or assistance with locations the staff were ready to help and lead us in the right direction.
Loved the shuttle ride to the beach as it is a in a comfortable and roomy automobile that drives along a picturesque and colourful lane, making for a relaxing 5 minute ride surrounded by greenery.
The beach is gorgeous in the morning (that's when we went) and loved the attention of the staff who greeted us, informed us of what to look our for, and brought out to us all our delicious drinks to keep us cool and hydrated.
The pools both near the beach area and at the resort are excellent with soft water, not harsh at all with the chlorine you get in the public pools here in North America. Thank you!! 💗

Family_with_children

6/10

Pleasant

21 Jul 2026

paulina

The positives: the price compared to other resorts, the fact that you get a divided room at base price so it’s good for when you have little kids that need their separate sleeping space.
The kids center/daycare where you can drop your kids off starting at age one which is great, the kids amenities such as the waterpark and the little amusement park thing.

The negatives: the food is below average compared to other resorts. It’s pretty much impossible to get a reservation at the dinner restaurant so you pretty much have to eat at the buffet three times a day. My sister lost 5 pounds over the course of our stay because she was so grossed out by the food.

I would say 50% of the staff has a bad attitude, there is no sense of urgency or responsibility of the staff - for example, when you request something such as additional towels for your room, it just doesn’t happen. There were four of us in our room, but they would only leave us two or three towels even after calling three times and writing two separate notes, we ended up having to share towels.
We tried ordering room service breakfast. It said 40 minute wait but two hours later the food still hasn’t arrived so we left and ate at the buffet yet again.
Our room was not ready for check-in until 4:30 when check-in time is advertised as 3 o’clock.
As far as pools, if you have little ones, you pretty much have to go to the waterpark area because at the main pool it is I think 5 feet so not good for Littles.

Family_with_children

10/10

Exceptional

21 Jul 2026

Esveidhy

The hotel was awesome however if you travel to this hotel make sure to check if it’s seeweed season, else you won’t be able to enjoy the beach.
Thank you

Family_with_children

8/10

Excellent

21 Jul 2026

Solangi

Resort, rooms, pools, restaurants, bars were very nice. Drinks were made using top shelve alcohol.
The only issue we had was with the lack of employees. The ratio between employee to tourist is low. Meaning to get something done took much longer than expected. For example check in / out, office workers, spa workers, buffet workers, etc…
The other issue that annoyed me was with the massages. My girlfriend and I went with my sister and her boyfriend. We wanted the same exact couple massage. My sister had their $30 per person massage coupon on her. I left mine in the room. The spa secretary said it’s not a problem, they would refund me $60 if I brought them the coupons at another time. Which I tried 2 separate times but every time there was only 1 spa secretary and too many people looking to book massage appointments. I was told they were busy and to come back later. I went back a second time and waited 15 minutes again and was told they are too busy to issue my refund and to come back later. The final time I tried was on our way to airport, but again there was only 1 male working and we had to make our flight so I had to leave. I let the check out counter know, they said a manager will reach out to me.

Family_with_children

6/10

Pleasant

20 Jul 2026

Leoniece

The pull out mattresses were stained and dirty…looked like old blood or pee. They were super thin uncomfortable and squeaky. I had to get the staff to come and examine the mattress in the middle of the night… they tried to replace it but that mattress also had nasty stains…. The most they could do was double up on the sheets. For a nice resort like this that was very unacceptable and pretty gross.

Then upon checkout the front desk tried to charge my room for an order of octopus that we never ordered…. I’ve never had octopus in my life and do not ever plan on eating it. They continued to insist that we ordered it even when showing them that the signature did not match mine on my license and was no where close to it!

Family_with_children

8/10

Excellent

20 Jul 2026

Rigoberto

Room service was 0 out of 10.

Worst room service that I have ever had. The hotel was overall really good . Great for kids even though water park close too early.

10/10

Exceptional

18 Jul 2026

Yelfri

This resort was very nice. We were there for 7 days with the family and everyone had a great time. The kids loved the water park. The food in the à la cart restaurants was delicious which is not common in an all inclusive in Punta Cana. The buffet food was good too but I would have liked more variety. We will definitely consider going back. My only con would be the beach was full of sargassum but I know they have no control over nature and we knew July was high sargassum season for Punta Cana.

Family_with_children

6/10

Pleasant

18 Jul 2026

Mairelys

Hotel is good, but not how last years, many things changes, the staff is good but not so happy like last years..room was good..but need Maintenance is an issue, including the pools; the water park slides have hardly any water pressure. It’s fine for children up to age four, but for anyone older, there’s very little fun to be had. This is my second time at this hotel, but I won't be coming back—everything has gone downhill.

Family_with_children

8/10

Excellent

17 Jul 2026

Dayana Perez

Stay was really good!!

Family_with_children

10/10

Exceptional

17 Jul 2026

Maria Del Carmen

Family friendly!!
Suggest more spaces to sit in the waterpark

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Oscar

Overall great hotel, staff needs better trai

10/10

Exceptional

16 Jul 2026

Ashley

Everything impecable , excellent service and amenities .

Family_with_children

10/10

Exceptional

15 Jul 2026

Tamark

Well maintained property we enjoyed our stay

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Svetlana

We spent two amazing weeks at Paradisus Grand Cana, and it has been the best all-inclusive resort we’ve stayed at.

The staff truly made our vacation special. Every single person—from housekeeping to the entertainment team—was kind, professional, and welcoming. There was never any pressure for tips, just genuine hospitality.

The resort is modern, spotless, and beautifully maintained. Our Master Suite was spacious, perfect for our family, and had a large balcony with a jacuzzi.

There were endless activities for both adults and kids: yoga, cycling, aqua aerobics, painting classes, Kids Club, nightly shows, karaoke, dancing, and a great sports bar where we watched the World Cup. The kids absolutely loved the water park and Kids Club.

The beach is about an 8-minute walk through beautiful tropical scenery, which we actually enjoyed. The resort has multiple low-rise buildings and so many large pools that it never felt crowded. We never had to wake up early to reserve chairs.

A great bonus was the complimentary access to the nearby adventure park with mini golf, climbing courses, swings, and evening entertainment.

Overall, this resort exceeded our expectations. Beautiful accommodations, amazing staff, endless activities, and a relaxing atmosphere made this an unforgettable vacation. Thank you to the entire team—we can’t wait to come back!

Family_with_children

10/10

Exceptional

15 Jul 2026

LaTasha

loved our stay here. be aware of the cats which are super friendly. They came to visit us on our patio everyday and hung out with us. very clean and chill cats.

Family_with_children

10/10

Exceptional

14 Jul 2026

Maria

We have an excellent vacation.

Family_with_children

6/10

Pleasant

14 Jul 2026

maria

Front entrance was not impressive. Lobby looked unkept- stains on the carpets and fabrics of seating (which also carried through the property). The bathroom looked like it had serious BUDGET repairs after some kind of damage. There was trash everywhere in the bushes, broken glass on the property but more notably found TWO huge glass bottles under our feet at the beach. The vendors are ruthless on the beach-They don’t leave you alone. The beach is dirty. The staff is rude. Huge language barrier if you don’t speak Spanish. The food was slightly better than a hospital cafeteria. DO NOT go here if you have a food allergy. ONLY TWO gluten free options at breakfast which was a muffin or a piece of bread-no other meals. Nothing was accurately marked for allergens and no one cared to help or fix it. You cant get a reservation for dinner so hopefully you like buffets. My kids wanted smoothies by the pool and that wasn’t possible. Bfast had a juice counter. I was told “no” MULTIPLE times for various things- which at a resort is not common because typically everyone wants your stay to be amazing. Not one person tried to accommodate or be helpful. ONE staff member at the front was kind- thats it. Stray cats live outside your room so if you are allergic- cant sit outside your room. The waterpark was fantastic- the saving grace for this resort. The main pool staff is rude and the pool is deep so hard for kids to play or stand. The show was fun. Drinks were good. 5 star resort? LIES

Family_with_children

10/10

Exceptional

13 Jul 2026

Jessica

Not only did they go above and beyond to decorate my room for my birthday… they secretly coordinated with my best friends to make sure it got done because I kept leaving room on privacy mode (I didn’t want my birthday confetti swept up just yet lol) Everyday their food options were delicious! (& I’m Dominican) Spa and pools were amazing. Will definitely be going back. Every single person there was extremely attentive, welcoming and made me feel safe during my solo portion of the trip! Do yourself the favor and book the king swim up like I did😘

Friends

10/10

Exceptional

13 Jul 2026

Armando

⭐⭐⭐⭐⭐ An Exceptional Experience
Our stay at Paradisus Grand Cana was simply outstanding. From the moment we arrived until the day we left, we felt truly welcomed and well cared for. The hotel is beautiful, the rooms and facilities are spotless, and the cleanliness throughout the entire property was exceptional. The food, atmosphere, and overall service exceeded our expectations.
What made our vacation truly unforgettable was the incredible staff. Every single employee treated us with kindness, professionalism, and a genuine smile, making us feel at home.
We would especially like to recognize:
La Nube Bar: Luis, Alexander, and Anthony, for their outstanding service, friendliness, and warm hospitality.
SAL Steakhouse: Daniel and Elisa, for providing an exceptional dining experience and excellent service.
Hibachi: Cristian and Mayra, for making our dinner fun, entertaining, and truly memorable.
Entertainment Team: Randy, Charly, and Miguel, for keeping the resort full of energy, fun, and unforgettable moments throughout our stay.
Front Desk: Ana, Janisi, and Julianna, for their professionalism, kindness, and for making both our check-in and check-out smooth and pleasant.
Thank you to the entire team at Paradisus Grand Cana for making our family vacation so special. We truly appreciated everyone’s dedication and outstanding service. We will definitely return and highly recommend this resort to our family and friends.
⭐⭐⭐⭐⭐ Highly recommended!

Family_with_children

10/10

Exceptional

13 Jul 2026

Lauren

Great for families. Water park and fun republic were great. Restaurants were great. Buffet pretty decent, depends on your preference.

10/10

Exceptional

13 Jul 2026

Richard William

Instalaciones: excelente, piscinas grandes, parque acuatico excelente para familias
Habitaciones: excelente tipo suites, con jacuzzy´s, realmente espectaculares las habitaciones
Bebidas: premium, muy superior a la mayoria de hoteles, tienen marcas premium y jugos 100% naturales en todos lados lo que me sorprendio bastante
Comida: aqui es donde estan flojos, poca variedad, un solo buffet realmente con poca variedad y calidad, no tienen snacks bars en las areas de piscinas, los restaurantes tematicos hay que reservar y como es de esperarse con ese sistema de reservas nunca hay disponibilidad....he ido a resorts de su mismo nivel y ya eso de reservas no se usa.

en sentido general el hotel es excelente para ir en familia, lo unico es que deben mejorar es la parte de la comida (variedad/calidad)

Family_with_children

8/10

Excellent

12 Jul 2026

yisel

The suite was clean and beautiful design.Staff with lack of education. The music in the pool just for Dominican people. No English music and very loud. No good activities for adults. The food was very good. In general very good hotel.

Family_with_children

10/10

Exceptional

12 Jul 2026

GUIDO

It was our first time at this Resort and I have to say that from landing at the airport, the taxi ride and arriving at the Resort was great. Juny was at the front desk, she was amazing and had such a great attitude, very professional and friendly; made the whole experience amazing. Our concierge Omar was amazing as well very family oriented and such a great guy, thanx Omar for your service, we appreciate you and the kids appreciate you so much. The staff at the buffet was great, I remember some of the names, like Elio, he was very nice, the guys at the pool, like Steven, he was really good, helpful and got us a nice spot at the beach.
Ricardo was one of the golf carts driver/shuttle that took us around to the water park and to the beach and Fun Republic; thanx Ricardo the kids loved when you drove us around.

Family_with_children

10/10

Exceptional

11 Jul 2026

Kumardat

We had a very enjoyable stay! We arrived early morning and our check in was until 3:00pm and we are grateful to the staff for accommodating us and they got us a room early considering we had a very lond day travelling. They room was clean and spacious! They staff was very helpful and friendly and we appreciated them for making our stay exceptional! We give our stay a 10/10.

Partner

10/10

Exceptional

10 Jul 2026

Eliecer Alexander

Really nice place to stay

Family_with_children

10/10

Exceptional

09 Jul 2026

Carlos

Great resort great service

10/10

Exceptional

09 Jul 2026

Felix Napoleon

The staff was very polite, the rooms were clean

10/10

Exceptional

08 Jul 2026

Nicole

Boom the resort, you won’t regret it!

Family_with_children

10/10

Exceptional

08 Jul 2026

casey

I would definitely recommend the Grand Cana. The food and restaurant choices were great, the pool and swim up bar were very relaxing, the water park was nice for the kids, and the overall property was very well maintained.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Yessica

Me encantó las instalaciones fabulosas las piscinas el parque de agua 10/10.Las habitaciones algunas los accesorios de los baños no funcionan o están dañados .El servicio es excelente tanto de atención como de limpieza en las habitaciones.La comida muy rica el bufet mucho mejor que los restaurantes (por nada del
Mundo volvería a visitar el restaurante peruano el servicio allí es pésimo y lento es muy poco el menú además)Me encantó el restaurante Asiático si vas trata de visitarlo.

8/10

Excellent

08 Jul 2026

Ninosca M.

Nice and clean hotel, the Asian restaurant need a better food but in general my family had fun, waitresses and animators staff are great

Family_with_children

6/10

Pleasant

08 Jul 2026

Eddie Joshua Vargas

Todo estuvo espectacular a excepción de la comida. Las facilidades son hermosas, pero tienen que mejorar mucho la calidad de la comida y el tiempo de espera de la comida en los restaurantes por reservación.

Family_with_children

10/10

Exceptional

08 Jul 2026

Javier

Loved our time at this location. The recreational team is second the none. Choco was an amazing MC. We’ll definitely go back again!

Family_with_children

10/10

Exceptional

08 Jul 2026

Jenny Lee

Resort was very clean. My kids enjoyed the water park. The beach was pretty and clean.

Family_with_children

10/10

Exceptional

07 Jul 2026

Adriano

Bien

10/10

Exceptional

07 Jul 2026

Daniela

Went here for a weekend for my 22nd birthday I had a great time and everyone was soooooo nice i loved how they had a nespresso cafe too! i wish i could’ve stayed longer i would definitely recommend staying here 😊

2/10

Poor

07 Jul 2026

Seungeun

Food was not good, service was even worse. They don’t keep schedule so kids were repeatedly disappointed with activities. Concierge was not worth the $- can only book 1 dinner res at a time, so you don’t find out when/where you’re eating until that afternoon. You’re at mercy of the resort and have no ability to enjoy a well planned vacay, which is v stressful when traveling with kids. The food was really awful- esp the buffet.

Family_with_children

10/10

Exceptional

07 Jul 2026

layren monzon

Increíble experiencia , súper recomendable, la atención inmejorable , las instalaciones de lujo y excelente variedad de restaurantes , 10/10
! Agradecida ! Todo el personal muy amable !

Family_with_children

10/10

Exceptional

07 Jul 2026

Felica

This resort is very good. The staff was amazing. We had a great time with the entertainment. The food was OK. It could’ve been better but you have to realize you’re on a resort so it is what it is. But overall, we had an amazing time.

10/10

Exceptional

05 Jul 2026

Jenny

The hotel was excellent, and we had an amazing time!

The buffet was outstanding, with an incredible variety of delicious food every day, from breakfast to dinner. My daughter has celiac disease and is severely allergic to gluten, and Chef Michel and Madiolis, went above and beyond to prepare every meal for her safely in a clean, separate environment. Their care, attention, and kindness made us feel so comfortable and gave us complete peace of mind throughout our stay.

We stayed for a full week, and everything we ate was delicious. We truly have nothing negative to say about the food or the service. A heartfelt thank you to Chef Michel, Madiolis, and the entire culinary team for making our vacation so memorable. We will definitely recommend this hotel to all our friends and family!

Family_with_children

8/10

Excellent

05 Jul 2026

Jaclyn

We had a swim up suite with concierge for our trip. Recommend as our family-kids/teens- were able to relax in our “own” pool whenever we wanted. The concierge service was most helpful for reservations and making sure our room was as we wanted & any other needs. We are pretty low key so we didn’t need much but if you did it was a big perk. The fitness facilities are clean and nice. The buffet was decent, lots of selections and you can have many meals freshly made. Our favorite restaurant was the Asian- we didn’t get to do the Hibachi but were able to enjoy the same food, also recommend the steakhouse. I’d say the pros are: clean, quiet, upscale, easy to get around, friendly. We stayed 6 days but 5 would have been sufficient. Our kids enjoyed the waterpark which is best for those 12 and under. Our teenagers were a little bored but we knew this wouldn’t be the type of resort to cater to them. One of our older sons did get food poisoning and unfortunately ruined his last day. My husband found a cockroach in our bathroom. Mosquitoes are an issue- we didn’t prepare for that. For drinks I recommend freshly made over the frozen. The bar by the buffet was the best. We knew it was seaweed season for the ocean, they did a sufficient job cleaning up the beach but it is a small area. Unfortunately a lot of vendors. We went to Fun Republic and played golf and had dinner. I don’t recommend the restaurant and bring mosquitoe repellent. Nice perk was the golf cart to amenities!
Rate- 4 stars

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Antonio Enrique

We had a very nice time in this hotel, we were a big group. Our concierge Kenia made all she could to keep us happy, but somehow they would make it hard for her to schedule our reservations. All the staff was great. Daniel, Jose and Juan at the different restaurants always made us feel like kings. Emmanuel at the Kidsclub and his entire team made the kids not want to leave. We will return!

Family_with_children

8/10

Excellent

05 Jul 2026

Natalia

Loved the spacious rooms and the swim out pool. The food was good, can be a hit and miss and without a concierge the à la carte are extremely difficult to book for a time of your choosing. Not enough bartenders to the swim out pool bars, and some slower service at the beach restaurant.
The trip was with some hiccups however management was able to help.

Our concierge Jenfry and the lovely servers at the buffet restaurant serving outside were the ones that made our stay!

Family_with_children

10/10

Exceptional

04 Jul 2026

Farhana

Loved it. Excellent!!

Family_with_children

10/10

Exceptional

04 Jul 2026

Christopher

Me and my partner visited the DR for the first time, and this was hands down one of the best resorts we’ve been to in general. The staff were helpful and attentive, but to be specific, Ana Azcona and Nilvio went ABOVE and BEYOND to make sure all of our needs were met and that we were having a terrific time.

The pool was magnificent, the food was up to par, the activities were well coordinated and transportation around the resort was a 10/10 as we rarely waited more than 10 minutes to get someplace. Lastly, the spa service was relaxing and huge highlight of the trip! Overall there never was a shortage of things to do.

Things that we wish could be better were having to get up early to make restaurant reservations. It was a bit of an inconvenience as sometimes we wanted to sleep in. Another thing was the AC. The auto mode kept flicking off which led to us having to get up to and turn it on manually constantly. Lastly, the TV’s didn’t connect to Wi-Fi, were laggy, and overall seemed a little bit outdated. Most of these things are small in the grand scheme of things, but worth nothing!

Very appreciative of the trip and the resort. We will definitely be back!!

Partner

10/10

Exceptional

03 Jul 2026

Pablo

Excellent service and Food.

Family_with_children

6/10

Pleasant

02 Jul 2026

Alexandra

Not enough entertainment and no reservations for restaurants

Friends

10/10

Exceptional

01 Jul 2026

Nelly

Marianelly was the beat help we can have there
A marvelous person, kind, helful professional friendly
Highly recommended

Family_with_children

10/10

Exceptional

30 Jun 2026

Joseph

Love the gym. Love the design of the complex.

Family_with_children

8/10

Excellent

29 Jun 2026

Rachel

Beautiful property, unfortunatley most of the wait staff in the dining commons (not the specialty restaurants) were rude and very unfriendly. Conceierge and Front desk staff were cordial.

Partner

10/10

Exceptional

29 Jun 2026

Francisco

Excellent stay! The property was beautiful, clean, and very well maintained. The staff was friendly, the rooms were spacious, and the pool areas were fantastic. We really enjoyed our stay and would definitely come back. Highly recommended! ⭐⭐⭐⭐⭐

Partner

10/10

Exceptional

29 Jun 2026

Jason

Honestly, The Paradise Grand Cana is the ultimate hassle-free getaway. The service is amazing, the rooms are pristine, and the food actually exceeds expectations for an all-inclusive. Highly recommend it if you're looking to just chill out in Punta Cana.

Family_with_children

10/10

Exceptional

29 Jun 2026

LEONARDO DANIEL MANZANO

Un hotel perfecto para pasar en familia, todo muy cercano a la habitación. Los restaurantes de especialidad excelentes y el personal muy atento.

Family_with_children

10/10

Exceptional

29 Jun 2026

ileana

We just came back from our stay at Paradisus Grand Cana, and wow—what an incredible vacation! From the beautiful resort to the amazing staff, everything exceeded our expectations. Even the food was surprisingly delicious—we had absolutely no complaints!

Check-in with Michael was quick and seamless, and check-out with Ceasar and Eduard was just as fast and easy. They made the entire process smooth and stress-free.

A special shoutout to our favorite entertainer, Juan, who always put on fun and engaging workshops! Alongside Candy and Charlie, they made every activity enjoyable for both adults and children, filling our days with laughter and unforgettable memories.

A very special thank you to our concierge, Fransua, who was absolutely amazing from the moment we checked in until the day we checked out. He went above and beyond to cater to our every need, always with a smile, and truly made our vacation stress-free and memorable. His exceptional service made all the difference, and we can't wait to come back and request him again!

Everyone at Paradisus Grand Cana was incredibly kind, welcoming, and attentive. They made us feel right at home from beginning to end. Thank you all for such an amazing experience—we can't wait to return!

Family_with_children

10/10

Exceptional

28 Jun 2026

Amanda

Clean rooms

Family_with_children

8/10

Excellent

26 Jun 2026

Yahaira

Overall it was good, le quiero dar las gracias a Ana azcona eres la mejor de lo mejor y su team del front desk, los maleteros y a isidra, el servicio del restaurant Knick Gabriela, Jenny entre otros, del restaurante Sal, Frederick entre otros, la comida y la atención excelente!! Love it!! el buffet origen domingo y kirsi y todas las hottest. OMG entre otros fueron excelentes, nuestra experiencia con la comida 7/10 por la espera creo que deberían mejorar mucho en ese aspecto.. y no muy buena la experiencia del lugar donde venden los cafés,, la recreación de los niños fue muy buena, definitivamente es un hotel super familiar. Gracias a cada uno y espero verlos pronto!

Family_with_children

10/10

Exceptional

25 Jun 2026

Tami

The room was clean and amazing the stuff very kind and patient we had pool in our room which was the best thing

Family_with_children

10/10

Exceptional

24 Jun 2026

Oladotun O

I enjoyed the resort! I will definitely be going back there again! Wonderful customer service and great food and hospitality

Family

10/10

Exceptional

23 Jun 2026

Dennis valdes

Todo estuvo magnífico desde el recibimiento hasta la despedida el personal super atento y profesional las instalaciones super limpias y con mucha calidad en su servicio super recomendado espero volver en algún momento no muy lejano

Family_with_children

10/10

Exceptional

23 Jun 2026

Giancarlo

Our family absolutely loved our stay at Paradisus Grand Cana!
This was our first time at an all-inclusive resort, and it was truly wonderful. From the moment we arrived, everything felt welcoming and well-organized. The breakfast buffet was excellent with so many options, and we especially loved the custom omelette station.
We were impressed with how easy it was to make restaurant reservations. The resort has five different restaurants, and we enjoyed every single one. Even at restaurants that seemed more limited for kids (like the seafood-focused one), the staff went above and beyond by bringing fries or rice from another restaurant so our children could have something they’d enjoy. When one restaurant was fully booked, they even arranged for us to dine at a nicer restaurant at a sister Meliá property instead. That level of service really stood out.
Our kids (ages 5, 7, and 8) had an amazing time. They loved the Aqua Zone, the main pool, and all the activities. They especially enjoyed Fun Republic — we wish we had gone more than once! They also had a great experience at the Kids Club (Kidsdom).
One of the highlights of our trip was Carlos, our dedicated concierge from the Expedia team. Even though we didn’t book through the concierge service, he took excellent care of us. He answered all our questions, helped us book restaurants, and even adjusted reservation times when needed. Sandra, the manager on the Travelocity side, was also very helpful and stepped in when needed.

Family_with_children

10/10

Exceptional

22 Jun 2026

Clementson

Highly recommended 10/10

10/10

Exceptional

22 Jun 2026

Abner

Hotel is good. Rooms are very spacious and the facilities are good.

Family_with_children

8/10

Excellent

21 Jun 2026

Fannie

Check in was very upsetting it got better once it got ironed out. But the concierge made the stay feel welcoming Omar was very helpful throughout my family stay. He’s amazing.

10/10

Exceptional

21 Jun 2026

Zaydee

It was great experience

2/10

Poor

21 Jun 2026

Roselys

The staff for the most part were terrible & useless. Jonathan who was a waiter in Sal was amazing and so was the food in that restaurant. The beach restaurant & the buffet & the room service food quality was below quality. The communication that the staff has overall is terrible, specially the concierge service they offer is practically non existent. I missed out on reservations to other restaurants because although guest services had “done” the reservations when i arrived at the restaurants my room was not listed. Overall i would no return to this resort. The drinks & the food were really below standard. What i did enjoy was my room which was the swim up master suite, the swim up option was great. Also the aqua park is pretty fun but the food place there is horrible as well. The beach is dirty.

Family_with_children