Paradisus Grand Cana

Paradisus Grand Cana - All Suites

Dominican Republic , Punta Cana
PUNTA CANA, Playa Bavaro Punta Cana La Altagracia
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100 reviews shown

10/10

Exceptional

25 Jun 2026

Tami

The room was clean and amazing the stuff very kind and patient we had pool in our room which was the best thing

Family_with_children

10/10

Exceptional

24 Jun 2026

Oladotun O

I enjoyed the resort! I will definitely be going back there again! Wonderful customer service and great food and hospitality

Family

10/10

Exceptional

23 Jun 2026

Dennis valdes

Todo estuvo magnífico desde el recibimiento hasta la despedida el personal super atento y profesional las instalaciones super limpias y con mucha calidad en su servicio super recomendado espero volver en algún momento no muy lejano

Family_with_children

10/10

Exceptional

23 Jun 2026

Giancarlo

Our family absolutely loved our stay at Paradisus Grand Cana!
This was our first time at an all-inclusive resort, and it was truly wonderful. From the moment we arrived, everything felt welcoming and well-organized. The breakfast buffet was excellent with so many options, and we especially loved the custom omelette station.
We were impressed with how easy it was to make restaurant reservations. The resort has five different restaurants, and we enjoyed every single one. Even at restaurants that seemed more limited for kids (like the seafood-focused one), the staff went above and beyond by bringing fries or rice from another restaurant so our children could have something they’d enjoy. When one restaurant was fully booked, they even arranged for us to dine at a nicer restaurant at a sister Meliá property instead. That level of service really stood out.
Our kids (ages 5, 7, and 8) had an amazing time. They loved the Aqua Zone, the main pool, and all the activities. They especially enjoyed Fun Republic — we wish we had gone more than once! They also had a great experience at the Kids Club (Kidsdom).
One of the highlights of our trip was Carlos, our dedicated concierge from the Expedia team. Even though we didn’t book through the concierge service, he took excellent care of us. He answered all our questions, helped us book restaurants, and even adjusted reservation times when needed. Sandra, the manager on the Travelocity side, was also very helpful and stepped in when needed.

Family_with_children

10/10

Exceptional

22 Jun 2026

Clementson

Highly recommended 10/10

10/10

Exceptional

22 Jun 2026

Abner

Hotel is good. Rooms are very spacious and the facilities are good.

Family_with_children

8/10

Excellent

21 Jun 2026

Fannie

Check in was very upsetting it got better once it got ironed out. But the concierge made the stay feel welcoming Omar was very helpful throughout my family stay. He’s amazing.

10/10

Exceptional

21 Jun 2026

Zaydee

It was great experience

2/10

Poor

21 Jun 2026

Roselys

The staff for the most part were terrible & useless. Jonathan who was a waiter in Sal was amazing and so was the food in that restaurant. The beach restaurant & the buffet & the room service food quality was below quality. The communication that the staff has overall is terrible, specially the concierge service they offer is practically non existent. I missed out on reservations to other restaurants because although guest services had “done” the reservations when i arrived at the restaurants my room was not listed. Overall i would no return to this resort. The drinks & the food were really below standard. What i did enjoy was my room which was the swim up master suite, the swim up option was great. Also the aqua park is pretty fun but the food place there is horrible as well. The beach is dirty.

Family_with_children

8/10

Excellent

20 Jun 2026

Ragan

Everything was good about my stay. This was my second time coming. The only thing that I didn’t like was every single time we went to eat or get a drink from the bar they always ask me for my room number.

Partner

10/10

Exceptional

20 Jun 2026

Joshua

My wife and I really enjoyed our stay at Paradisus Grand Cana. Tons of amenities, perks, food options, and friendly staff. Special shoutout to Carlos who assisted in making our honeymoon trip spectacular. We really appreciated his hospitality during our stay at Grand Cana. Would definitely recommend this resort to other people.

Partner

10/10

Exceptional

20 Jun 2026

Yordanka

awesome resort

Family_with_children

6/10

Pleasant

19 Jun 2026

ROBERTO

We had a good time but the food could be better and more flavorful. We have a personal concierge and he was great his name is Andy. They had activities for the families.

Family_with_children

2/10

Poor

19 Jun 2026

Keisha

Day one entering the hotel, they placed us in a open waiting area for 45 min to check in if we didn’t inform them that we have been waiting we would still be waiting. I checked in from in ny and up until I told him I already checked in it was pulling up on my phone. As soon as he walked away to go check and came back it disappeared. We walked 2 miles for are room and upon entering it was beautiful. Wonderful swim-up room. But the master bedroom had no volume on tv and ac in living room kept cutting off. It took 3 days for them to finally solve that issue with constant reminders. Food was basic had to keep eating at the buffet because the other restaurant were giving substitutions to what we ordered. The staff never understood what I was asking for and very slow to complete a task. My toilet got stopped up and had to wait 1 1/2 hrs to get a plugger. When checking out the guy forgot to put my room # on the ticket and the guy asked me go back to get the room # written on the ticket after we told him numerous times the room #. I have been many places and this by far was the worst experience. If it wasn’t for my kids having fun I would completely giving up on this trip.

Family_with_children

10/10

Exceptional

18 Jun 2026

Edwin

The entertainment was great, Randy Santana y Charlie Brown were great, very enthusiastic and friendly, food was great and the staff were very attentive. The only downside was the room temperature, it was set a bit to high considering the outside heat.

Family_with_children

4/10

Poor

18 Jun 2026

Manuel

Staff Excellent. Food not good.

Family_with_children

8/10

Excellent

17 Jun 2026

albulena

I had a pleasant stay at Paradisus Grand Cana overall. The rooms were amazing—spacious, comfortable, and very accommodating. The balcony was the best I've ever had at an all-inclusive resort and was definitely one of the highlights of the trip.

Unfortunately, the noise was unbelievable. Every night, there were loud sounds coming from the room next door and from upstairs. The worst part was hearing furniture and chairs being dragged across the marble floors, which made it difficult to relax and get a good night's sleep.

The beach was not as close as I expected. Guests have to take a shuttle to get there, which often meant waiting in the heat. On several occasions, the shuttle was full, resulting in even longer waits both to and from the beach.

Service at the beach restaurant was inconsistent. Some days were fine, but one experience was exceptionally poor. If you plan to eat there, I recommend arriving shortly after they open, as the service seemed much better earlier in the day.

Overall, the beautiful rooms and excellent balcony made for a pleasant stay, but the noise, beach transportation, and inconsistent restaurant service prevented the experience from being truly exceptional.

* ensure you tip your waiters/staff - they truly appreciate it

Family_with_children

10/10

Exceptional

16 Jun 2026

Valentina

Everything was great

6/10

Pleasant

16 Jun 2026

Jonita

The food was awful. But, our room and swim up pool was beautiful.

Partner

6/10

Pleasant

16 Jun 2026

Selena

The hotel was clean, rooms were spacious, beach was great. However, making dinner reservations was a hassle and we found ourselves eating at the buffet most nights even after speaking with management. Room service took 2 hours and in two separate occasions the food never arrived. Some of the staff was great but some not so favorable. I personally won’t be staying here again.

Family_with_children

10/10

Exceptional

16 Jun 2026

Denver

My family of four had a wonderful 5-night stay at the property. Our family concierge Juan was incredibly helpful in making our entire vacation enjoyable, helping with reservations and any needs we had. We were traveling with another family and he always made sure to accommodate our plans. Loved the activities at night and waterpark for the kids. The food and staff were wonderful.

Family_with_children

6/10

Pleasant

16 Jun 2026

Edgar

It's hard to make reservations for dinner. The service was really slow and seem a little under staff. Had a swim up suite and I was out there for over an hour before anyone showed up to ask if we needed anything to drink. The property is nice and has a lot of potential with some service improvements.

Family_with_children

10/10

Exceptional

15 Jun 2026

Andrea

Very nice hotel! Not good to check-in at 3:00pm and not possible to book restaurants for the arrival dinner.

Partner

10/10

Exceptional

15 Jun 2026

Solangel

Es un ambiente familiar , lo recomiendo

Family_with_children

10/10

Exceptional

15 Jun 2026

Stefanny

Very modern and clean hotel. The staff was incredibly friendly, welcoming, and always willing to help. The rooms are very spacious, especially if you’re traveling with more than one person.

The food was excellent, and there were plenty of options to choose from. For restaurant reservations, I recommend booking them in advance. If needed, your assigned concierge can help secure reservations for you.

The resort is quite large, so it never felt crowded, even during busy times. If you’re looking for a relaxing and peaceful vacation, this is the perfect place. However, if you’re looking for a party atmosphere, this may not be the best fit.

I traveled with two friends to celebrate my birthday, and we had a wonderful experience. Everything was great, and I would definitely recommend this resort.

Friends

8/10

Excellent

14 Jun 2026

Pedro Rodolfo

Excellent

Partner

4/10

Poor

14 Jun 2026

Willy

This hotel is not anywhere near the beach. It is about a mile and a half away. It requires taking a golf cart shuttle, which comes every 15 minutes. Chairs and furniture are stained. Basic amenities and food is mid range.

Partner

10/10

Exceptional

14 Jun 2026

Elluz

Todo excelente. La verdad superó mis expectativas. La comida super rica, la habitación casi un apartamento grande limpia. La atención increíble. Yo recomiendo dejar tip 😁

Partner

8/10

Excellent

14 Jun 2026

Grzegorz

Clean room and beautiful swim up pool, a lot of activities for kids (water park, fun republic) good food, amazing drinks. On my to go list!

Family_with_children

10/10

Exceptional

13 Jun 2026

Svetlana

Very friendly great for kids loved the desserts at Sal steakhouse

Family_with_children

10/10

Exceptional

13 Jun 2026

Eami

The property is as clean and modern as the pictures. It is extremely family friendly with all the amenities and activities catered towards young families. The service was excellent. Juan was our family concierge and he made our stay so easy by booking our dinner reservations and letting us know what the activities were on a daily basis.

Family_with_children

10/10

Exceptional

13 Jun 2026

Shirley

Fantastic family vacation! We stayed for 5 days with my mom and 5-year-old son and had an incredible experience. My son loved the water park and kids’ activities, while my mom and I appreciated the outstanding service and attention to detail. Everyone we encountered—from the restaurant servers to the pool attendants—was warm, attentive, and genuinely focused on making our stay enjoyable. Special thanks to our concierge, Ali, for making our stay seamless and memorable. The resort is perfect for families, with great food, beautiful pools, and plenty of activities for kids. We would definitely recommend Paradisus Grand Cana and look forward to returning!

10/10

Exceptional

13 Jun 2026

Jose Angel

We had a wonderful experience at Paradisus Gran Cana. The staff was always friendly, attentive, and eager to help. Our housekeeper did an excellent job keeping the room clean and well organized every day. The hotel itself is beautiful, with well-maintained facilities and a welcoming atmosphere. Room service was good, although it could sometimes take a little longer than expected. The water park was fantastic and provided a lot of fun for the whole family. The entertainment and recreation staff were exceptional, making our stay even more enjoyable. Overall, we had a great experience and would definitely recommend this hotel.

Family_with_children

4/10

Poor

13 Jun 2026

Jenny

My family and I didn’t need the concierge service during our trip, and the $200 credit from Expedia was useless at the resort. It’s a coupon, not a credit, and the resort never explained what we could use it for. We received no response to our inquiries. The food quality was the biggest disappointment. The staff, especially at the bars, seemed unhappy with their jobs.

Family_with_children

10/10

Exceptional

13 Jun 2026

Belinda

From the moment I arrived at the property, I knew was in for a treat. Staff members were helpful, facilities and grounds were clean, suite was spacious, and the food was delicious. Fun activities to partake in or simply relax by the pool or at the private beach. Nice food options, though difficult to make reservations at the restaurants, which thankfully the buffet (which had a different theme every evening) and sports bar did not require. Enjoyed several tours as well- worth experiencing the culture and area. Would highly recommend this hotel!

Friends

10/10

Exceptional

12 Jun 2026

Eric

We stayed at Paradisius Gran Cana from May 28 to June 3. The property is gorgeous, clean and the staff is really friendly and welcoming.
We had the best concierge Omar!! He helped us with everything that we needed. He brought us towels, drove us to the water park and made reservations for the restaurants. He really went above and beyond and we are so grateful that he made our family vacation stress free. We can’t wait to book our next trip md as for him as our concierge again.
The best restaurant was Tori (Japanese restaurant). Jenny, Miguel and Cristian are a gem. They provided excellent service and were always so friendly. They were very accommodating.
At the buffet, Daniel always greeted us with a smile and prepared delicious eggs for us every morning. We preferred the food and service at the buffet over Lemonfish à la carte for a family concierge only.
Our room was very clean and organized thanks to Julia. She was so sweet and her attention to detail was amazing.
Beach was pretty clean (almost no sargassum) and just a 3 min ride from the hotel. Water park and pools were also well kept and in good condition.

Family_with_children

10/10

Exceptional

12 Jun 2026

Alfonso

Perfect stay everything was amazing to my concierge kenia to out hibachi chef and attendies everything was delicious food was super good 10 out of 10 and we live in miami we use to good quality restaurants and there sal and hibachi restaurants were delightful the amenities and attractions are top level recommend to anyone i booked again for this year and the next

Family_with_children

10/10

Exceptional

12 Jun 2026

Monet

The property and amenities were a 10/10 my only complaint was the food. It’s hard to get a reservation at the restaurants and the buffet at Origen needs more options.

Family_with_children

10/10

Exceptional

10 Jun 2026

Josue

Excelente hotel!

Family_with_children

10/10

Exceptional

10 Jun 2026

Nancy Rocha de

Que los cuartos no tienen abanico de techo y el aire no funciona muy bien. Hacía calor

Partner

10/10

Exceptional

10 Jun 2026

Annette

Great experience from start to finish. The hotel was clean, comfortable, and well maintained. The staff was friendly and helpful, the room was spacious, and the location was very convenient. I appreciated the attention to detail and would definitely stay here again. The bar in the lobby was great, Darvin the bartender was superb and very friendly. Our family had the swim up rooms and the experience was amazing. Our housekeeper Yafreysi was great, cleaned our room very well and was very attentive to our needs. Our concierge Carlos Santana was attentive and made sure our experience was great. Perfect place for a family stay. The entire staff in the buffet was extraordinary, great staff.

Family_with_children

10/10

Exceptional

09 Jun 2026

ANTONIO

The staff are great

10/10

Exceptional

08 Jun 2026

Laurys

El hotel es más que excelente. Si buscas servicio personalizado, modernas habitaciones, buena comida y tranquilidad y relajación total, este es el hotel indicado. Encantada con todo, recomendado al 100%. Sol Kenia, gracias por brindarnos excelente servicio.

Family_with_children

10/10

Exceptional

07 Jun 2026

Maria

Muy buena limpieza , las habitaciones muy bonitas

Friends

10/10

Exceptional

07 Jun 2026

yisel

Yo sé lo recomiendo es un hotel 5 estrellas desde la atención, comida , entretenimiento,seguridad limpieza total
Es ecológico yo no puedo esperar para regresar en realidad no me quería ir muchas gracias a mi agente asignado en el hotel Julia siempre muy atenta en todo señor Juan ,Paul y todo el elenco mil gracias 🙏

Family

8/10

Excellent

07 Jun 2026

Atosa

We went there with two young kids and got a swim up. It was nice to be able to walk into the pool without packing everything.
Food was good. Service was good but at times slow. The front conceirge staff were the most helpful.
The only issue we had was not being able to get any reservations to the à la carts because they would book so fast.
Overall we had a nice stay. If you are getting swim up just a heads up that there are lots of stray cats at the resort in case you’re allergic or afraid.

Family_with_children

10/10

Exceptional

06 Jun 2026

Gladys

Everything was great! The staff were excellent, and everything was very clean and well kept. The food was great and always fresh, and all of the restaurants were excellent. The kids’ water park was so much fun! Overall, all of the staff went above and beyond, but we would especially like to thank Fransua for ensuring our stay was exceptional. He truly went above and beyond to make sure my family and I were well taken care of and helped us with everything we needed. He made our experience even more meaningful and made it feel like a true vacation. Our expectations were exceeded. Thank you for such a wonderful experience!

Family_with_children

10/10

Exceptional

05 Jun 2026

Kevin Edwin Hernandez

Translation:

Overall, our experience was excellent. The staff was friendly, and the facilities are spectacular. The only thing we would like to see improved is the quality of the food. There is a good variety, but we believe this is an area that could be better. Other than that, we absolutely loved it.

If you’re looking for a relaxing, family-friendly vacation, this is the perfect hotel.

Family_with_children

10/10

Exceptional

05 Jun 2026

Kayla

Honestly, I was skeptical because of the bad reviews but that’s why you should always see for yourself before judging completely on a place you’ve never been. Punta Cana honestly is one for the books & the hotel was better than I expected. It’s all all inclusive so of course everything won’t be perfect but with the fast service, friendly staff & seeing how much they care about detail makes it worth wanting to come back! At least for me!

Partner

10/10

Exceptional

05 Jun 2026

Sylvia

Great experience! Very toddler friendly. The waterpark was the highlight of our stay. We went everyday. My 2yr old loved the water. The beach was nice. Lots of lounge chairs and good beach service. Nightly entertainment was fun.

Family_with_children

10/10

Exceptional

04 Jun 2026

Jose J

We have no complaints. It is typical of the Dominican resorts. We have been going
to this country for 12 years to different resorts and it is typical of the Dominican
people. But we are a bunch of wieners and complainers.

Family

10/10

Exceptional

03 Jun 2026

Alberto Jose Torres

The staff was amazing! Rooms are super clean with excellent view and places for kids!

Family_with_children

10/10

Exceptional

02 Jun 2026

Eliezer M

Great place to stay.

Partner

10/10

Exceptional

01 Jun 2026

Iris

Bonito

Family_with_children

10/10

Exceptional

29 May 2026

Evelyn Xiomara Salazar

Great resort and perfect location.

Friends

10/10

Exceptional

29 May 2026

Elsie Angelic Diaz

Excelente! Habitaciones cómodas y espaciosas. Comidas deliciosas y bebidas ricas desde Ice tea, limonada, jugos naturales y bebidas internacionales. Restaurante Sal excelente comida y servicio por Gregorio. Mini bar con snacks en los cuartos. Area lara niños e incluye el Fun Republic nos enteramos de este servicio tarde pero mi hija pudo disfrutar una hora ya que cierra a las 11:00pm. Definitivamente lo repetiremos.

10/10

Exceptional

27 May 2026

Zeinab

We just got back from our vacation at Paradisus Grand Cana and overall, this was a 10/10 experience.

The staff truly went above and beyond for us. Specifically, when we requested a late checkout due to our nighttime flight, they kindly accommodated us. This allowed our toddler to take his nap and gave our kids time to rest before the flight home, which made a huge difference for our family.

Beyond the excellent service, the property itself is absolutely stunning. From the rooms to the outdoor areas, everything is beautifully maintained and visually impressive.

This resort is also extremely family-friendly. There were so many activities and things for our kids to enjoy throughout our stay, including virtual reality games, painting activities, inflatables, and most importantly, Fun Republic, which is only a short 2-minute shuttle ride away from the resort. The kids truly had the time of their lives and made memories that will last forever.

The food at the buffet was also great. My only suggestion for improvement would be the restaurant reservation system, as it was a little difficult to secure dinner reservations at times. Thankfully, the quality and variety at the buffet more than made up for it.

All in all, this was a beautiful property and an excellent stay. Once again, thank you to the wonderful staff who consistently went above and beyond to accommodate our family throughout the trip!

Family_with_children

10/10

Exceptional

26 May 2026

Veronica

Our stay was everything we wanted and more! The resort was beautiful, clean, and so relaxing from the moment we arrived. The staff was incredibly friendly and made us feel welcome throughout our stay. We loved the atmosphere, the amenities, and how peaceful everything felt. The room was spotless and comfortable, and the overall experience exceeded our expectations. We would absolutely come back and highly recommend this resort to anyone looking for the perfect getaway!

Partner

10/10

Exceptional

26 May 2026

Blanca

My stay was amazing the staff was courteous and attentive the suite was clean room service was great will definitely be returning.

10/10

Exceptional

22 May 2026

Francisco

Clean room. Excelent staff. Love it

Family_with_children

10/10

Exceptional

22 May 2026

Felix R

rooms are big clean staff are all helpful and friendly only downside was some of the restaurants weren’t available due to reservations and some of the ones that were food wasn’t that good

Friends

8/10

Excellent

21 May 2026

Kassandra

The tour people on site always try to upsell you. The good wasn't great. The resort was nice.

Family

10/10

Exceptional

21 May 2026

Claudia

The property is beautiful, the rooms are so big, beach is a few minutes from the rooms but they have a good transportation service food and drinks amazing, but the best is the staff, everyone who serves there is nice and always smiling faces making you feel so welcome, Jose serving coffee at Origen buffet and giving us a good morning like he was waiting for us ❤️, Luis and Gregorio at Salt, they work on any detail to make your experience unique, and Juan at beach club!! Wow! So nice and always around bringing everything we needs, animations are so good too, thank you all, I can’t wait to come back to visit you guys.

Partner

8/10

Excellent

21 May 2026

Vanessa

The staff were incredibly helpful and available for anything you needed. Amenities were beautiful and everything was clean. The night entertainment was light but still nice. The buffet was good but not as many options. overall it is a very family oriented resort for a more relaxing experience. water park was amazing and i would absolutely go back. Thank you Ana!

Family_with_children

6/10

Pleasant

21 May 2026

Jaimin Ashok

Buffet options are less very small compared to other all inclusive also workers don’t approach you for drinks or food all on your own which I found strange.

Family_with_children

10/10

Exceptional

20 May 2026

Janus Conrad Reyes

Everything about this hotel is Amazing. From the food, to the activities, amenities, the wonderful staff, waiters, cooks & more. Our concierge & welcoming staff were so on point with greeting us from start to end of trip everyday making sure our needs were met and ensuring our stay was going well. The food could be a hit or miss sometimes but breakfast was always on point (always getting my omelette made on the spot). Getting a golf cart to the beach was easy, we never waited more than 5m. The waterpark access and access to the beach makes the resort even more appealing. Family oriented environment. Clean facilities and extremely helpful staff. Thank you to Nicki, Francelis, Michael and everyone that made this trip very memorable. We will be back for my birthday in October 2026 with more family so they can experience our great experience. Thank you to the entire Paradisus staff!

Family_with_children

10/10

Exceptional

20 May 2026

Richard

Great staff and great resort for family

Family_with_children

10/10

Exceptional

20 May 2026

Patricio

I love it clean spacious and beautiful nice view

Family_with_children

10/10

Exceptional

19 May 2026

Marisol

Everything was better than expected

Family_with_children

10/10

Exceptional

19 May 2026

Pablo Gregorio Arce

Some activities weren't carried out, but everything else was incredible.

6/10

Pleasant

18 May 2026

Crystal

The property itself was okay, nothing amazing about it. If you are a foodie like I am! This is NOT the resort to stay at. Out of all the all inclusive properties I’ve stayed at before, this one is by far my least favorite one. Food was not good. Very bland, a repeat meal on a daily basis. We were not able to secure a reservation at a restaurant. They have you wait until the kiosk is open to check if you can reserve a spot, but no availability! Was not impressed at all. The only thing was we enjoyed was the Kids Water Zone because our girls enjoyed themselves.

Family_with_children

10/10

Exceptional

17 May 2026

YAITZA

Everything was just perfect

Partner

4/10

Poor

15 May 2026

FLOR MARINA VARGAS

Food was poor and drinks too also to complications the appointment for restaurant preference

Family_with_children

8/10

Excellent

14 May 2026

Raina

Stayed at the Paridisus Grand Cana this March with my sister for our spring break. The resort is really nice for families, with plenty of activities for children. Some rooms are nicer and cleaner than others. When we first arrived, we were greeted with drinks and brought to our room. The room looked nice, but upon further inspection, we found the pull-out bed was not clean (leftover sand from a previous guest) and that there were some minor imperfections and wear and tear on the walls, as well as an ant problem. After reporting these, we were given a new room that was wayyyyy cleaner, with no wear and tear.

The staff was very accommodating to our needs. Definitely recommended for families or those wanting to relax. No nightlife on the resort.

Food was very mid, especially the buffet. Restaurants were okay, but that was to be expected. Would say the resort wasn't too far from nightlife or excursions, but that would definitely have to be factored in.

Family

10/10

Exceptional

14 May 2026

Nilda

Excelente hotel, limpieza y trato del personal.

En el área de la piscina está Edwin, que nos atendió espectacular, siempre atento y a que no faltara nada.

En la noches hay actividad en mas noches, muy buena música

Friends

10/10

Exceptional

13 May 2026

olinda julia moreno

La propiedad me encantó, pero algunos del,personal no son tan amable s

Friends

10/10

Exceptional

11 May 2026

Jane

I enjoyed in this hotel, I felt happy and satisfied during my stay. I feel that I can return because the room is lovely and cozy; everything in the hotel is very nice and clean, the food is good, and—best of all—the human warmth.

Family_with_children

10/10

Exceptional

11 May 2026

Philip

Everyone was great

Family_with_children

4/10

Poor

10 May 2026

Paulina

Beautiful hotel with amazing potential, but unfortunately the food and restaurant experience really hurt the stay for us.

The rooms are modern, extremely spacious, and very clean. The hotel itself is beautiful, the pools are large enough to feel relaxing and private, and the beach is super close with golf carts constantly available.

However, the food was honestly some of the worst we’ve ever had at a hotel. We’re not picky eaters at all, but there were multiple things we literally could not eat. As Dominicans, it’s disappointing thinking tourists may leave believing our food is bad when our country actually has amazing cuisine. It honestly felt like the hotel prioritized cutting costs over providing a quality dining experience. We’re not expecting elite gourmet cuisine at an all inclusive, but at the very least the food should be enjoyable and consistently edible.

The staff around the property were very nice and helpful, but unfortunately most of the restaurant and buffet staff were rude and unwelcoming. We also didn’t love how persistently packages and “opportunities” were being sold by concierge, to the point where it felt uncomfortable.

Overall, the property itself is gorgeous and we still enjoyed many aspects of our stay, but the food and restaurant experience would keep us from returning.

Partner

10/10

Exceptional

09 May 2026

Glorimar

Excelente hotel, nos encantó !
Volvemos pronto!

Friends

10/10

Exceptional

08 May 2026

Doris

Our stay at this resort was absolutely unforgettable because of the incredible staff who went above and beyond every single day. The level of hospitality, kindness, and attention to detail truly made this experience special for me and my family.

Yan Carlos Túpete was AMAZING. He decorated my room for my birthday, organized for the restaurant staff to sing Happy Birthday, and even made sure I had my favorite chocolate cake. His attention to detail, professionalism, and kindness are unmatched. He is truly an asset to this property and should never be overlooked.

Gisset Tolentino and Antoni Moreta were extremely attentive and always willing to help throughout our stay. Lissette Carrasco checked on my family daily to make sure we had everything we needed and was always welcoming and knowledgeable.

Randy Santana brought so much fun to the resort. He had everyone dancing and enjoying themselves no matter their age. Juan NOT 2 from entertainment was also incredible and knew exactly how to keep the crowd excited and engaged.

Natividad Sarmiento kept our room spotless every day and provided exceptional housekeeping service. Merlin Baez made every visit to Mangu restaurant feel warm and welcoming, and Chef Starlin Javier was incredibly knowledgeable and passionate about the food.

Thank you all for making our stay unforgettable. We will return year after year because of the staff and beautiful resort.

Partner

4/10

Poor

08 May 2026

Adrina

I like that all the rooms are suites. Pools were nice, never overcrowded; however, there is only one depth so it was impossible for a short person like myself to walk to the bar, get a drink, and stand and socialize in the pool like I’m used to at other resorts. Absolutely did not like that they allowed smoking of cigarettes/cigarillos in the common areas. If one person is smoking, everyone is smoking including children. Staff friendliness was hit and miss, mostly miss. They pass you in the corridors and don’t acknowledge you. You go the bar and have to flag them down from talking to a coworker to get a drink (this happened multiple times). The spa was okay but I would not recommend for the price. I think my massage therapist fell asleep a couple of times during my massage. I had to move around to get her started again. However, my daughter said her message was great which is why I said it was “okay”. The beach is nice and they have a golf cart that runs regularly to take you there.

Family

10/10

Exceptional

08 May 2026

Felipe

We have had an awesome 6 day stay, our room 2407 was super comfortable and we loved our terrace jacuzzi 😊 everyone was very friendly and welcoming. We would like to thank specially the ones that we treated the most, Francellis from Concierge for all your help and consideration / Lissette the event coordinator / Domingo the waiter from the Buffet area/ Kendal who served us as SAL Restaurant / Dionas the Captain at Amor de Mar Restaurant, and Michael at the reception area.
Thank you all and everyone for making our stay an amazing experience 😊🎈😊

Partner

10/10

Exceptional

08 May 2026

Jesly

Family-friendly, staff all very accommodating. quick service except in some of the restaurants requiring reservations.

Family_with_children

10/10

Exceptional

06 May 2026

Juan

Everything was perfect! We couldn't find anything wrong. The food, the staff, the whole structure, luxuries, how peacefully it was and well-maintained. We made an upgrade at the check in and they even add extra benefits for us including a free spa that was amazing. We enjoyed every moment and definitely we're planning on coming back.

Partner

10/10

Exceptional

04 May 2026

Joel

Toda la estadia y la experiencia fue espectacular

Family

8/10

Excellent

04 May 2026

Victoria

My only negative comment is about the buffet dining. Somewhat variety but if your American could be less options.

Partner

6/10

Pleasant

01 May 2026

Hanser

Me gustó la limpieza, el personal , la comida, los servicios y la playa.

Friends

10/10

Exceptional

30 Apr 2026

braulio

The staff was always polite and friendly always willing to help all my needs everywhere I went.the room was spectacular wow.the outdoors pools we're very clean the safeguards were always on top of us making sure everyone was safe.the food was delicious.the experience was spectacular i give this resort a 6 star instead of a 5.i recommend this resort

Partner

10/10

Exceptional

29 Apr 2026

Marcos Ramon Argueta

The food is very tasty and a lot of variety to choose from, the service is excellent, very friendly, the rooms are super comfortable

Partner

10/10

Exceptional

29 Apr 2026

angela

All was great

Family_with_children

10/10

Exceptional

28 Apr 2026

Pamela

Everyone was so nice! Had such a great time at this resort.

Family

8/10

Excellent

28 Apr 2026

Aaron

Our room was nice with a soaking tub and hot tub on the balcony. Staff was amazing. Buffet was just ok in my opinion. A big disappointment were the \"credits\" they promised. A $90 spa credit could be redeemed $30 per day. The other $200 \"resort\" credits came with so many limitations that we really didn't an opportunity to use them. That slick marketing was enough for me to potentially book elsewhere next time as that was a large factor in booking here.

Partner

10/10

Exceptional

28 Apr 2026

Angelica

Every thing was beautiful, Ali was an amazing concierge:)

Family

10/10

Exceptional

27 Apr 2026

Franclino

Good helpful staff

6/10

Pleasant

27 Apr 2026

Gurkirat

Good resort, but not quite the VIP experience advertised

We stayed at Paradisus Grand Cana in a swim-up room, which was definitely the highlight. The pool was beautiful, the beach was clean with very little seaweed, however i did notice how crowded the beach loungers are.

Food was also slightly better than the average all-inclusive.

That said, service was inconsistent. We arrived around 4 PM and our room still wasn’t ready. We also didn’t receive the welcome drink or cold towel that was listed during booking on Expedia.

Our complimentary bottle of sparkling wine took multiple follow-ups and was only delivered the day before we left.

Housekeeping was slow and sometimes left notes saying they couldn’t service the room even when it was accessible.

Food and drinks were good but never consistent—same orders often came out differently each time.

Specialty restaurant reservations were inconvenient since they must be done in person with long morning lines, so with kids we skipped them.

One thing to note, loud music plays every night until around 11 PM, and even from Building 2 we could clearly hear the bass in our room.

Checkout was fast and easy, and they did approve late checkout after we explained the earlier issues.

Overall, it’s a nice resort with great facilities, but don’t expect a true VIP experience or highly attentive service.

Family_with_children

10/10

Exceptional

26 Apr 2026

Thais

This was on of the best experiences the staff never leave you with out make you fell that all your needs been done so friendly , deluxe your vacation dream Lissette our guide was problems solve and all the staff we will come back!!!

10/10

Exceptional

26 Apr 2026

Ariel Sta

Travelled to Paradisus with my husband and 2 young children (1 and 5 year old) and my in-laws. The resort is very family friendly with spacious and well-kept rooms. The entire property is spotless and staff are friendly.

We booked our stay with the addition of the family concierge service which I would recommend if you have young children and are travelling with elderly parents as the concierge will assist with nightly dinner reservations and activities (otherwise, you will need to line up every morning at 9 AM in the main courtyard to book dinner reservations for the evening - this is probably the biggest negative I can think of for the resort as it is an inefficient system).

There are lots of activities for kids to do in the separate kids club and a fantastic water park (Aquazone) that is great for all ages, with lots of seating and a snack bar/restaurant. The beach is about a 15-20 min walk from the main resort area, otherwise there are golf carts that run frequently that will take you down. The water park is about a 10 min walk straight up from the main drop off point at the beach if you don't want to wait for a cart - the walk is easy and mostly shaded. The beach area has a separate area that is roped off for family concierge guests and there is an extended walkway onto the beach itself with seating directly next to the walkway, so it is easy to maneuver strollers and wheelchairs.

Our family thoroughly enjoyed our stay and we would happily come back again!

Family_with_children

10/10

Exceptional

26 Apr 2026

qubeath

Lovely resort.. got the swim out room n loved it

8/10

Excellent

25 Apr 2026

Devin

The property was beautiful and clean, the staff was friendly and helpful the only issue I had was getting dinner reservations at the steak house but I was accommodated, so it worked out. There’s a shuttle that takes you around to the other properties like the casino and waterpark beach club. Very nice hotel would highly recommend

Partner