Paradisus Grand Cana

Paradisus Grand Cana - All Suites

Dominican Republic , Punta Cana
PUNTA CANA, Playa Bavaro Punta Cana La Altagracia
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100 reviews shown

8/10

Excellent

14 May 2026

Raina

Stayed at the Paridisus Grand Cana this March with my sister for our spring break. The resort is really nice for families, with plenty of activities for children. Some rooms are nicer and cleaner than others. When we first arrived, we were greeted with drinks and brought to our room. The room looked nice, but upon further inspection, we found the pull-out bed was not clean (leftover sand from a previous guest) and that there were some minor imperfections and wear and tear on the walls, as well as an ant problem. After reporting these, we were given a new room that was wayyyyy cleaner, with no wear and tear.

The staff was very accommodating to our needs. Definitely recommended for families or those wanting to relax. No nightlife on the resort.

Food was very mid, especially the buffet. Restaurants were okay, but that was to be expected. Would say the resort wasn't too far from nightlife or excursions, but that would definitely have to be factored in.

Family

10/10

Exceptional

14 May 2026

Nilda

Excelente hotel, limpieza y trato del personal.

En el área de la piscina está Edwin, que nos atendió espectacular, siempre atento y a que no faltara nada.

En la noches hay actividad en mas noches, muy buena música

Friends

10/10

Exceptional

13 May 2026

olinda julia moreno

La propiedad me encantó, pero algunos del,personal no son tan amable s

Friends

10/10

Exceptional

11 May 2026

Jane

I enjoyed in this hotel, I felt happy and satisfied during my stay. I feel that I can return because the room is lovely and cozy; everything in the hotel is very nice and clean, the food is good, and—best of all—the human warmth.

Family_with_children

10/10

Exceptional

11 May 2026

Philip

Everyone was great

Family_with_children

4/10

Poor

10 May 2026

Paulina

Beautiful hotel with amazing potential, but unfortunately the food and restaurant experience really hurt the stay for us.

The rooms are modern, extremely spacious, and very clean. The hotel itself is beautiful, the pools are large enough to feel relaxing and private, and the beach is super close with golf carts constantly available.

However, the food was honestly some of the worst we’ve ever had at a hotel. We’re not picky eaters at all, but there were multiple things we literally could not eat. As Dominicans, it’s disappointing thinking tourists may leave believing our food is bad when our country actually has amazing cuisine. It honestly felt like the hotel prioritized cutting costs over providing a quality dining experience. We’re not expecting elite gourmet cuisine at an all inclusive, but at the very least the food should be enjoyable and consistently edible.

The staff around the property were very nice and helpful, but unfortunately most of the restaurant and buffet staff were rude and unwelcoming. We also didn’t love how persistently packages and “opportunities” were being sold by concierge, to the point where it felt uncomfortable.

Overall, the property itself is gorgeous and we still enjoyed many aspects of our stay, but the food and restaurant experience would keep us from returning.

Partner

10/10

Exceptional

09 May 2026

Glorimar

Excelente hotel, nos encantó !
Volvemos pronto!

Friends

10/10

Exceptional

08 May 2026

Doris

Our stay at this resort was absolutely unforgettable because of the incredible staff who went above and beyond every single day. The level of hospitality, kindness, and attention to detail truly made this experience special for me and my family.

Yan Carlos Túpete was AMAZING. He decorated my room for my birthday, organized for the restaurant staff to sing Happy Birthday, and even made sure I had my favorite chocolate cake. His attention to detail, professionalism, and kindness are unmatched. He is truly an asset to this property and should never be overlooked.

Gisset Tolentino and Antoni Moreta were extremely attentive and always willing to help throughout our stay. Lissette Carrasco checked on my family daily to make sure we had everything we needed and was always welcoming and knowledgeable.

Randy Santana brought so much fun to the resort. He had everyone dancing and enjoying themselves no matter their age. Juan NOT 2 from entertainment was also incredible and knew exactly how to keep the crowd excited and engaged.

Natividad Sarmiento kept our room spotless every day and provided exceptional housekeeping service. Merlin Baez made every visit to Mangu restaurant feel warm and welcoming, and Chef Starlin Javier was incredibly knowledgeable and passionate about the food.

Thank you all for making our stay unforgettable. We will return year after year because of the staff and beautiful resort.

Partner

4/10

Poor

08 May 2026

Adrina

I like that all the rooms are suites. Pools were nice, never overcrowded; however, there is only one depth so it was impossible for a short person like myself to walk to the bar, get a drink, and stand and socialize in the pool like I’m used to at other resorts. Absolutely did not like that they allowed smoking of cigarettes/cigarillos in the common areas. If one person is smoking, everyone is smoking including children. Staff friendliness was hit and miss, mostly miss. They pass you in the corridors and don’t acknowledge you. You go the bar and have to flag them down from talking to a coworker to get a drink (this happened multiple times). The spa was okay but I would not recommend for the price. I think my massage therapist fell asleep a couple of times during my massage. I had to move around to get her started again. However, my daughter said her message was great which is why I said it was “okay”. The beach is nice and they have a golf cart that runs regularly to take you there.

Family

10/10

Exceptional

08 May 2026

Felipe

We have had an awesome 6 day stay, our room 2407 was super comfortable and we loved our terrace jacuzzi 😊 everyone was very friendly and welcoming. We would like to thank specially the ones that we treated the most, Francellis from Concierge for all your help and consideration / Lissette the event coordinator / Domingo the waiter from the Buffet area/ Kendal who served us as SAL Restaurant / Dionas the Captain at Amor de Mar Restaurant, and Michael at the reception area.
Thank you all and everyone for making our stay an amazing experience 😊🎈😊

Partner

10/10

Exceptional

08 May 2026

Jesly

Family-friendly, staff all very accommodating. quick service except in some of the restaurants requiring reservations.

Family_with_children

10/10

Exceptional

06 May 2026

Juan

Everything was perfect! We couldn't find anything wrong. The food, the staff, the whole structure, luxuries, how peacefully it was and well-maintained. We made an upgrade at the check in and they even add extra benefits for us including a free spa that was amazing. We enjoyed every moment and definitely we're planning on coming back.

Partner

10/10

Exceptional

04 May 2026

Joel

Toda la estadia y la experiencia fue espectacular

Family

8/10

Excellent

04 May 2026

Victoria

My only negative comment is about the buffet dining. Somewhat variety but if your American could be less options.

Partner

6/10

Pleasant

01 May 2026

Hanser

Me gustó la limpieza, el personal , la comida, los servicios y la playa.

Friends

10/10

Exceptional

30 Apr 2026

braulio

The staff was always polite and friendly always willing to help all my needs everywhere I went.the room was spectacular wow.the outdoors pools we're very clean the safeguards were always on top of us making sure everyone was safe.the food was delicious.the experience was spectacular i give this resort a 6 star instead of a 5.i recommend this resort

Partner

10/10

Exceptional

29 Apr 2026

Marcos Ramon Argueta

The food is very tasty and a lot of variety to choose from, the service is excellent, very friendly, the rooms are super comfortable

Partner

10/10

Exceptional

29 Apr 2026

angela

All was great

Family_with_children

10/10

Exceptional

28 Apr 2026

Pamela

Everyone was so nice! Had such a great time at this resort.

Family

8/10

Excellent

28 Apr 2026

Aaron

Our room was nice with a soaking tub and hot tub on the balcony. Staff was amazing. Buffet was just ok in my opinion. A big disappointment were the "credits" they promised. A $90 spa credit could be redeemed $30 per day. The other $200 "resort" credits came with so many limitations that we really didn't an opportunity to use them. That slick marketing was enough for me to potentially book elsewhere next time as that was a large factor in booking here.

Partner

10/10

Exceptional

28 Apr 2026

Angelica

Every thing was beautiful, Ali was an amazing concierge:)

Family

10/10

Exceptional

27 Apr 2026

Franclino

Good helpful staff

6/10

Pleasant

27 Apr 2026

Gurkirat

Good resort, but not quite the VIP experience advertised

We stayed at Paradisus Grand Cana in a swim-up room, which was definitely the highlight. The pool was beautiful, the beach was clean with very little seaweed, however i did notice how crowded the beach loungers are.

Food was also slightly better than the average all-inclusive.

That said, service was inconsistent. We arrived around 4 PM and our room still wasn’t ready. We also didn’t receive the welcome drink or cold towel that was listed during booking on Expedia.

Our complimentary bottle of sparkling wine took multiple follow-ups and was only delivered the day before we left.

Housekeeping was slow and sometimes left notes saying they couldn’t service the room even when it was accessible.

Food and drinks were good but never consistent—same orders often came out differently each time.

Specialty restaurant reservations were inconvenient since they must be done in person with long morning lines, so with kids we skipped them.

One thing to note, loud music plays every night until around 11 PM, and even from Building 2 we could clearly hear the bass in our room.

Checkout was fast and easy, and they did approve late checkout after we explained the earlier issues.

Overall, it’s a nice resort with great facilities, but don’t expect a true VIP experience or highly attentive service.

Family_with_children

10/10

Exceptional

26 Apr 2026

Thais

This was on of the best experiences the staff never leave you with out make you fell that all your needs been done so friendly , deluxe your vacation dream Lissette our guide was problems solve and all the staff we will come back!!!

10/10

Exceptional

26 Apr 2026

Ariel Sta

Travelled to Paradisus with my husband and 2 young children (1 and 5 year old) and my in-laws. The resort is very family friendly with spacious and well-kept rooms. The entire property is spotless and staff are friendly.

We booked our stay with the addition of the family concierge service which I would recommend if you have young children and are travelling with elderly parents as the concierge will assist with nightly dinner reservations and activities (otherwise, you will need to line up every morning at 9 AM in the main courtyard to book dinner reservations for the evening - this is probably the biggest negative I can think of for the resort as it is an inefficient system).

There are lots of activities for kids to do in the separate kids club and a fantastic water park (Aquazone) that is great for all ages, with lots of seating and a snack bar/restaurant. The beach is about a 15-20 min walk from the main resort area, otherwise there are golf carts that run frequently that will take you down. The water park is about a 10 min walk straight up from the main drop off point at the beach if you don't want to wait for a cart - the walk is easy and mostly shaded. The beach area has a separate area that is roped off for family concierge guests and there is an extended walkway onto the beach itself with seating directly next to the walkway, so it is easy to maneuver strollers and wheelchairs.

Our family thoroughly enjoyed our stay and we would happily come back again!

Family_with_children

10/10

Exceptional

26 Apr 2026

qubeath

Lovely resort.. got the swim out room n loved it

8/10

Excellent

25 Apr 2026

Devin

The property was beautiful and clean, the staff was friendly and helpful the only issue I had was getting dinner reservations at the steak house but I was accommodated, so it worked out. There’s a shuttle that takes you around to the other properties like the casino and waterpark beach club. Very nice hotel would highly recommend

Partner

10/10

Exceptional

25 Apr 2026

Ruben D

Great Stay!! Recommend 100% in every aspect.

Friends

6/10

Pleasant

25 Apr 2026

Stephanie

This resort lacks staff it was evident during our one week stay.

My family and I with my two children 8 and 11 stayed in a swim up room with family concierge. Our room was lovely kids loved to swim in a mostly private swimming area it was the highlight of our stay. They got a treat drawer filled each day with treats for them. We had our fridge also filled daily with drinks and upon request when needed. The only downside I had was I didn't find the mattress overly comfortable and for that reason didn't sleep well the whole week. I found it so uncomfortable that I debated on sleeping in the lounger outside if it wasn't for the bugs outside at night.

This resort has one main pool and it's large enough that it's never crowded. Everyday they have activities in the pool that are fun for the kids. During our stay we never had an issue locating a bed or chair by the pool for our family they had plenty. Near the pool was an espresso/ ice cream bar which was a nice touch and was well used . The kids loved the ice cream and candy selection.

Although the resort wasn't directly on the water the resort provided a shuttle service to the beach which was well received. We never had to wait long for it however depending on the time during the day it could be crowded. We only went to the beach twice during our stay and enjoyed it both times.

Staff was lacking in the resort. It was noticeable during meal times It took along time to get drinks. The food wasn't great had better in DR.

Family_with_children

4/10

Poor

25 Apr 2026

Kirk

If you want a vacation with tonnes of toddlers completely dominating your experience, then this is it. First off the resort and rooms are beautiful, but it stops there. The food is the worst I have ever seen. The buffet experience was terrible, we never got drink service, tables were filthy and we were tasked with finding our own tables for dinner. Buffet was extremely small for a resort of this size and selection was the least I've seen. The open air bar staff were also extremely rude when ordering drinks. The al acarte service was good but again the food was terrible. The beach bar was another terrible experience, to the point where my kids didn't want to go by themselves. The food at the beach grill was limited and always running out, the gentleman cooking was always grumpy. I am on vacation and don't want to be treated this way by people who hate the guests. Never once did we receive drink service at the beach. We stopped receiving bar fridge and snack service in the room for the last 3 days even though I tipped everyday he showed up. The room service food was not great. There was some highlights that I need to acknowledge. Dalvin at the Nest bar was amazing, he truly is a master of his craft, I've been to resorts where 90% of the staff behave like him. The cleaning lady was excellent for building 1 first floor. Also the older security guard at the front was great. Paradisus needs to hire more ground working staff instead of concierge and timeshare people.

10/10

Exceptional

25 Apr 2026

Marc

The room was like a small apartment. It was beautiful. It was a corner room and the balcony wrapped around and had a hot tub outside.

Partner

4/10

Poor

24 Apr 2026

Denver

The 2 biggest problems with this resort are staff AND misrepresentation! Staff range from incompetent to indifferent, but misrepresentation is the biggest problem because that’s how most of us make our selection of a resort … we trust information. The ONLY people calling this a luxury resort, don’t know what luxury is. The facilities are nice, but luxury comes from guest service and the quality of food and beverage. Food was average for Punta Cana at best! If you choose this resort, choose it for size of room or the waterpark but don’t be fooled into thinking this is anything more than a solid middle tier. I have stayed at 10 different all-inclusive resorts in Punta Cana … this ranks 9th!!

Family_with_children

10/10

Exceptional

23 Apr 2026

Manny De La

We had a great time at this resort, staff were incredibly kind and welcoming. Santa was an amazing room keeper! Room service was top tier!! The food was great. Food at Agua Marina was not super great but the restaurant Mangu was exceptional! Would definitely return in the future. 100% recommendation.

Family_with_children

10/10

Exceptional

23 Apr 2026

Erika M

This was absolutely the perfect hotel for our stay in Punta Cana. We were celebrating our anniversary, and it matched our style beautifully. The customer service was truly beyond our expectations—staff were attentive and welcoming, and they went out of their way to make our stay special. Although there were many families with children, likely due to the on-site water park, it never disrupted our experience. We were still able to enjoy a relaxing and memorable getaway.

Partner

10/10

Exceptional

23 Apr 2026

Fernando

Wonderful hotel

Partner

10/10

Exceptional

22 Apr 2026

Sahar

Great resort to stay in!!!

Family_with_children

2/10

Poor

22 Apr 2026

Sercan

Huge disappointment

Friends

10/10

Exceptional

21 Apr 2026

Angel

I absolutely had a great experience overall staying at this hotel. My room was one of the best rooms I've ever stayed in! Absolutely felt at home and comfortable. The food and pool were great. The drinks from any of the bars were top-notch! Bartenders and servers were very friendly! So much fun, and we do plan to go back if we never have to deal with one person ever again.

The salesperson who sat us down was an absolute waste of our time. He was extremely condescending and one of the worst salespeople I've ever dealt with, especially on vacation when everything else was so good.

Overall, I loved the hotel and would definitely love to go back with my entire family, not just my wife and me.

Pros
Clean
Safe
Staff
Pool
Food
Room

Cons
Salesperson

Partner

10/10

Exceptional

20 Apr 2026

Linda

Nous étions à Grand Cana , immense resort avec beaucoup de facilités , plage magnifique, sable blanc le transport aller retour rapide,
Suite grand et propre
Piscine très grand et agréable
Fun république amusant , mini golf on a adoré
Nous pouvons voir les autres resorts comme Punta Cana beach mais on ne peut pas commander rien qui semble être logique. Mais nous avons assisté à leur spectacle qui était magnifique
Beaucoup de points positifs dans cet endroit, seul point négatif c’est le service qui est long , (comme si manque de quoi dans la chambre, ect)
Excellent service de qualité qui ont réglé le problème existant rapidement
Hôtel très familial si tu cherches la tranquillité et t’as des petits enfants c’est l’hôtel de choix, mais qui préfère la fête et les spectacles je crois pas que c’est le meilleur.
Je veux remercier notre concierge Lissette , Nicol et Samira pour l’animation et surtout Ms Rodrigues est s’occupée de notre suite
En générale belle expérience, je recommande

Partner

8/10

Excellent

20 Apr 2026

Viktoriia

The buffet was one of the best parts. The food was very good, with a nice variety, and I liked that it changed daily. The steakhouse was also solid. Mangú restaurant was just okay, nothing special. We did not get a chance to try the other restaurants.
One of the main frustrations was with requests. We mentioned multiple times that we were celebrating our anniversary, and it felt like pulling teeth to get any of the promised amenities. That was disappointing.

Our concierge, Julianna, was very kind and helpful. She assisted with a few things, including getting toys for our daughter to use at the beach and helping move our dinner reservation to an earlier time since we could not book anything before 9:30 PM ourselves. She was great.

The rest of the service needs improvement. The front desk gave us the wrong bracelets at check-in, and we only fixed it 24 hours before departure. They also were not very helpful when answering basic questions like pool hours etc.

The beach was clean and beautiful, but there was no service unless you were in the VIP area. If you wanted a drink, you had to go to the bar yourself. Same at the pool. It was much easier to just get drinks on your own because service was very slow, and it felt like they did not have enough staff.

Family_with_children

8/10

Excellent

20 Apr 2026

Elizabeth

Great staff service. Property is beautiful and clean. Food can be better. Overall I had a good time.

Family

10/10

Exceptional

19 Apr 2026

Fredericka

Very nice

10/10

Exceptional

19 Apr 2026

BIBI S

Great family friendly resort.

Family_with_children

10/10

Exceptional

19 Apr 2026

Josefina

Loved it!!

Family_with_children

10/10

Exceptional

19 Apr 2026

Tathiana Valdez

Excellent!!

8/10

Excellent

19 Apr 2026

Kristin

Expedia should specify that the $90 spa credit is really 3 vouchers of $30 each for separate treatments of OVER 50 minutes. The Paradisus doesn’t let you combine and 70-minute massages are $215 U.S.!

Family

10/10

Exceptional

19 Apr 2026

Katherine

ME ENCANTOOOOOO, DIOS MÍO NO QUERÍA IRME , que buen hotelll. Ame cada cosa , las atenciones , la comida todo de primera , EXCELENTE , volvería 1000 veces más !!! Gracias por tan buena estadía

Family_with_children

8/10

Excellent

19 Apr 2026

Gabrielle

Everything was great ! Very helpful, accom Just there weren’t many chair lounges at the pool.

6/10

Pleasant

19 Apr 2026

Charlene

There was not enough things for adults other than the pool

Partner

6/10

Pleasant

18 Apr 2026

Lea Marie

Our room wasn’t ready by check in.

2/10

Poor

18 Apr 2026

Lilliana

Unsure how this resort has such high ratings but we fell for it. My husband, 10yr old and I recently stayed and DO NOT RECOMMEND!

Arrived at 2:40pm, taken off line because of “vip expedia members” then seated in lobby and forgotten about. I walked over to the front desk as we’ve been waiting for a while to check in. Finally, someone helped us! Check in was done at 3:20pm. We were told the room was not ready and check in “begins at 3pm so they could not tell us when the room would be ready” to come back. I was told by the front desk “you should speak Spanish, you look more Spanish than him” Excuse me?! How unprofessional and rude!

The food is disappointing! Not much variety, flies in and outside, drinks are hard to get, messy food stations, service is non existent and staff is unfriendly and rude.

Day beds around the main pool are impossible to get. Very limited seating all around the resort. It’s hard to get service.

Many issues with our room! The a/c kept turning off. We had people come see it and were told that it would be fixed but it wasn’t. It kept turning on & off. We had no dial tone on phone so unable to call front desk. I requested help on the app they responded that our room was not rented. Hot tub was dirty upon arrival. When asked to switch rooms, they told us none were available.

We were ready to do early check out by Day 2 but unfortunately they told us they wouldn't grant us a refund for UNUSED days

Best thing was mobile check out. DO NOT RECOMMEND!

10/10

Exceptional

18 Apr 2026

Zareshly

excelente hotel para descansar y estar en familia

Partner

10/10

Exceptional

17 Apr 2026

Jeffrey

Great location and amenities. The staff and the food was exceptional!

Partner

6/10

Pleasant

16 Apr 2026

Jorge

La propiedad estaba limpia, la piscina la disfruté mucho y el cuarto nos gustó mucho.
Los empleados no nos otorgaron el mismo sentimiento. La atención al cliente no es la mejor, y mienten en todo momento. Todo para manipularte y que al final les des algo de dinero. Como parte de nuestra reservación nos debían haber entregado una botella de vino espumoso. Nunca la pusieron, por mucho que lo mencionamos, siempre había una explicación para no ponerla. Se nos metió una empleada de limpieza al cuarto sin tocar la puerta oh pedir permiso cuando mi pareja y yo estábamos en un momento íntimo. También se nos otorgó unos cupones que nunca pudimos usarlos porque el hotel decía que teníamos un mínimo que gastar. No asignaron una representante cuando llegamo porque supuestamente éramos clientes VIP de Expedia, esa persona no escribió cada día a cada hora para que tomáramos una charla. Al momento que le dijimos que no nos interesaba la charla, más nunca se interesó en nosotros. La variedad de alcohol no existe, son solo bebidas locales, y si tienen algo diferente , como Bacardi por ejemplo, si se acabó la botella del día ya no hay más.
El servicio al cuarto es pésimo, no solo la comida se demoró más de una hora, sino que prácticamente nada de lo que había en la carta estaba disponible.
En fin, Expedia debería comunicarse con el hotel y asegurarse que el nivel de servicio el hotel promete es cumplido. Yo me siento engañado y aunque el hotel estaba lindo y cómodo, no regresaré más.

10/10

Exceptional

16 Apr 2026

Maria

Clean room, Fun Republic and the Water Park were great for kids.

10/10

Exceptional

15 Apr 2026

Lymaris

Espectacular, personal muy amable, para pasarlo en familia

Partner

10/10

Exceptional

15 Apr 2026

Maria

Fantastic resort, especially if you have children! We’ve been to a few “five star” resorts that did not live up to their rating- but this one certainly did. The room was gorgeous, bed was comfortable, food 10/10, resort was very clean (especially public bathrooms), and the beach was stunning. I’ve been at “family resorts” before but I’ve never experienced one quite like this. There were multiple activities every day for children that spanned throughout the day into the evening.
The only downfalls were the buffet was a bit small for the size of the resort - there is only 1 public pool (aside from the kids water park) so if you didn’t have children, you basically didn’t have a place to escape to be around adults only (I’m not complaining - I know this is not an adults only resort, I just didn’t expect there to be SO many children) - and they don’t allow for online restaurant reservations.

Partner

8/10

Excellent

15 Apr 2026

Jonathan

What really upsets me is when you stay for 2 to 3 days you can't get in to any of the nice restaurants that you need reservations. You pay so much money and the resort does not help you with any reservations.

I supposedly had Expedia VIP access but upon early arrival I was not assisted or told to go make reservation for dinner and no one spoke to me for assistance.

Resort is in the top half of the 20+ places I've stayed in the Dominican Republic and staff is very friendly, helpful and caring.

I did appreciate being able to check bags last day after checkout, go on excursion, then return to be able to shower in lobby family restroom and able to eat at buffet before i left property. 8 of 10 rating

Friends

8/10

Excellent

14 Apr 2026

Fernando

Great hotel will def stay again

Family_with_children

2/10

Poor

11 Apr 2026

Aaron

Please be aware of our experience during our stay at Paradisus Grand Cana from March 11–16.

Our 14-month-old daughter became sick after dinner one evening with symptoms consistent with suspected food poisoning, including vomiting followed by two days of diarrhea. Later in the stay, both my wife and I also became ill within hours after eating, with similar symptoms overnight. This resulted in multiple nights of little to no sleep and extended time confined to our room caring for our sick child.

While we understand that illness can occur while traveling, the timing and pattern of symptoms were very concerning. We reported the issue during our stay and followed up afterward, providing documentation, but no compensation or meaningful resolution was offered.

In addition, my wife’s tomato allergy was not consistently respected, making some meals inedible, and a personal item was lost during arrival without resolution.

The resort has nice amenities, but based on our experience, this was not the level of care or response we expected—especially when traveling with a young child.

Family_with_children

2/10

Poor

10 Apr 2026

Bradford

Our room wasn’t ready at the 3pm timeframe an wasn’t ready until 4:30pm, which would’ve been fine except the reservation desk for dinner closed at 4pm so we were forced to eat at the buffet for dinner. The second day we made dinner reservations for the next three nights, then came to find out when we went for dinner the second night none of the reservations were actually made. Third and fourth night we could only get 8:30pm and 9pm reservations. The last night, we weren’t seated until 9:30pm at the steakhouse then had little service. Drinks are hard to come by unless you tip plenty and often. Very little food options for anyone with a vegetarian diet at the restaurants or anyone with a special diet. Service for anything is slow. Overall property is rundown. Very few staff members we encountered were actually nice, most were rude or disengaged. Wouldn’t recommend this place to anyone! We aren’t sure how this place was so highly rated!

Family_with_children

10/10

Exceptional

10 Apr 2026

Fuad

Restaurant reservation system is not the wisest. Outside of that, incredibly family friendly and buffet was excellent

Family_with_children

10/10

Exceptional

08 Apr 2026

SHAMSHER

Had an amazing stay at Paradisus Grand Cana - All Suites Punta Cana!

The food was consistently good with plenty of variety, and the pool area was a standout—beautiful, spacious, and perfect for relaxing. The staff truly made the experience exceptional; everyone was friendly, attentive, and always ready to help, which really elevated the whole stay.

The rooms were another highlight—very clean, spacious, and well-designed, making it easy to relax and feel comfortable throughout the trip.

The only downside was booking the à la carte dinners. It was a bit of a mission with long lineups, and I wasn’t able to reserve all the restaurants I wanted. It would be a huge improvement if they introduced an app or a more efficient booking system.

Overall, a fantastic experience, and I’d definitely come back!

Family_with_children

10/10

Exceptional

08 Apr 2026

Tia

Juan Adbicoles our family concierge was amazing! He made our trip smooth and easy.

Family_with_children

10/10

Exceptional

07 Apr 2026

Dwayne

Family friendly environment that felt like a home away from home. The staff were warm and welcoming and tried their best to accommodate all persons from various cultures. The restaurants, spa and the activities were great. Wi-Fi was stable and room was always neat and tidy.

Family_with_children

10/10

Exceptional

04 Apr 2026

Gia

We loved our swim up option. It was nice to be away from others and have our own pool with sitting area. The food was pretty good. Our favorites were Lemon Fish, the Steakhouse, and the beach side restaurant. The buffet had a great breakfast but dinner options varied. Everyone in the hotel was very nice and accommodating.

Family_with_children

8/10

Excellent

02 Apr 2026

Carlos

buffet i found it a little bit small. o maybe to many people (spring break)

Family_with_children

8/10

Excellent

02 Apr 2026

Leon

Overall, I’d rate this hotel a solid 7 out of 10. The grounds are well maintained, and there are plenty of activities offered throughout the day, which helps keep things engaging.

Pros: The rooms are spacious and clean. I stayed in the master suite and really appreciated the extra space and comfort.

Great for families, wouldn’t recommend for couples.

Cons: The food was the biggest letdown, averaging about a 4 out of 10. The buffet, in particular, was disappointing at a 2 out of 10. The steakhouse (Sal) was better at a 7, while both the Peruvian restaurant and the hibachi came in around a 6. Service was also on the slower side, and while the staff wasn’t rude, some employees seemed low-energy and not especially warm or attentive.

Room service was a miss, in some cases they forgot to restock my towels and both phones in the room didn’t work. The AC unit too awhile to cool off the room.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Ben

We had a fantastic time in no small part thanks to our fantastic family Concierge Omar who is a huge asset to your hotel…. Our only slight complaint was the quality of food in some of the restaurants which truthfully isn’t 5* but this didn’t detract from a wonderful family holiday and will be sure to return…. Thanks again Omar - outstanding….

10/10

Exceptional

30 Mar 2026

Ernest

Amazing experience. Everyone is so kind!

10/10

Exceptional

30 Mar 2026

Dimitry

Everything was absolutely amazing. The Staff, the Hotel, the food, the activities and the kids club. Our concierge, Ricardo, was very helpful and made our vacation even more relaxing by taking any stress from us. I would definitely recommend this hotel to everyone, especially for people who are looking for a place that checks out all the boxes.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Jainarine

Overall a very enjoyable stay. However booking restaurants was a challenge for a group. Eventually finally got reservations for the last three nights but you never know when you are going to get them and when they will be confirmed.

The beach is a one to two minute ride in the trolleys so you do have to plan to make separate movements back and forth. For families with young kids and maybe a little tougher as you cannot easily go back to your room. Overall a very beautiful beach and not very difficult to find shade and a place to sit. Sandy bottom with a little bit of seaweed here and there but overall no water shoes needed.

The buffet food was excellent and the restaurants were overall very good some better than others. Part of our group was vegetarian so that was a little difficult to maneuver out the restaurants but the buffet provided a decent amount of choices.

The rooms are large and beautiful probably one of the nicest rooms I've ever stayed at and so much better to work with a family of two or three kids. You never feel stifled or that you can't find anything there's plenty of space to put your clothes out and store things and we were a family of five.

There are plenty activities but you have to find ways to figure out what is happening at the app is not very clear.

The water park is nice but the slides for older kids are very slow and not fun. It wasn't something the kids cared too much about. The big area is also 51" so you have to watch out for your kids.

Family_with_children

10/10

Exceptional

25 Mar 2026

Charlotte

So may amenities for families and rooms were fabulous!!

Family_with_children

8/10

Excellent

24 Mar 2026

Bianca Audrey

Great property. Lots to do!

Family_with_children

8/10

Excellent

24 Mar 2026

Sandra

This resort is absolutely stunning! The rooms, the beach, the pool, restaurants, all beautiful. It is extremely family friendly. They have a great waterpark that’s ideal for kids 10 and under, activities throughout the week, and access to Fun Republic which is a great little amusement park. My kids would hurry up to eat dinner so we could go to Fun Republic every night.

I would give this resort a 5 star if it weren’t for the food. We didn’t have access to the concierge so we had to stand in line at 9am to ask for restaurant reservations. If they had nothing available, you had to come back at 3pm to see what reservations the concierge level guests hadn’t taken and were available. We got a reservation every evening but one night. I saw empty spaces in a lot of the restaurants so I don’t think that this system is the best. But you can pay up for concierge service if you want to avoid the reservation line.
We didn’t like the buffet. The food was always cold in the buffet but there was a variety. The food in the restaurants was good but the descriptions in the menu often didn’t match what you got.

All this said, I would go back because the positives strongly outweighed the reservation shenanigans for us.

Family_with_children

10/10

Exceptional

23 Mar 2026

Maria

Very clean and very good services

10/10

Exceptional

23 Mar 2026

Laura

We loved everything about this resort! There’s so much to do for families with kids

Family_with_children

2/10

Poor

22 Mar 2026

Chanell

Boring ..food horrible… lack of urgency when assistance is needed

Partner

8/10

Excellent

21 Mar 2026

Nicole Marie

Paradisus Grand Cana – Beautiful Resort with a Few Rough Edges

We just returned from a family stay at the Paradisus Grand Cana and overall, it was a wonderful trip — though not without some hiccups worth mentioning for fellow travelers.

The Room: 10/10
Our Master Suite was absolutely stunning. My husband and I had our own private king bedroom while our kids were comfortably set up in the living area — our daughter on the pullout sofa and our son on a twin cot the hotel brought up for us. The wraparound balcony was a real highlight: beautiful, spacious, and very private. The room itself was spotless and well-maintained throughout our stay. No complaints here whatsoever.

The Beach: Excellent
The beach was fantastic. We had a dedicated private area to ourselves and the attendants were genuinely attentive — regularly checking in with food, drinks, and water without us ever having to chase anyone down. This was easily the best service experience of the trip.

Service: 7/10 — Inconsistent
This is where the resort has room to grow. At the restaurants, it became something of a running joke for our family that if you ordered something, you’d receive about 75% of it. One morning my daughter’s Eggs Benedict arrived perfectly; the next morning it came out missing the hollandaise and the side. I’d order a coffee and a mimosa and only the coffee would show up. It was charming at first but got a little tiresome by the end of the we

Family_with_children

4/10

Poor

19 Mar 2026

Alexis

This hotel is completely disorganized and poorly managed, and my experience with their manager, Genesis, was unacceptable. Upon arriving at 6am, a staff member offered me early check-in for a cash payment due to supposed issues with their credit card system. I was told my booked room wasn’t available but that I’d be placed in another room with the agreement that I could check out late. I accepted in good faith.

Fast forward to checkout day, suddenly none of that mattered. The front desk refused to honor the late checkout and hid behind ‘hotel discretion.’ When I asked to speak to a manager, Genesis came out aggressively, accused me of lying, and showed zero interest in resolving the situation. No professionalism, no accountability, just attitude.

What’s worse is that even a simple request to call the spa to adjust my appointment was flat-out refused. It was clear that guest service is selective and entirely dependent on the membership level you are. If you’re not part of their preferred clientele, don’t expect to be treated with respect. And if you show up without a membership, may the force be with you.

I’m not a difficult guest, but this was beyond unacceptable. Between the lack of integrity, poor communication, and hostile management, this place is not worth your time or money. Do yourself a favor and book literally anywhere else. Their sister resort which I also had access to is next door and much better. I assume Grand Cana is where they send their defunct managers.

Family_with_children

6/10

Pleasant

19 Mar 2026

stale

The rooms were great, and property was in great condition. However the service was just okay and the staff seemed slightly annoyed when we were ordering food or getting drinks. The food was mediocre at best, except for Lemonfish, the ceviche was amazing and service good, the steakhouse served a decent steak but appetizers and sides were not great, we paid extra to try the lobster which was really dry, and service was lackluster.

The minibar was supposed to get restocked with what we preferred but after asking for the first two days we started going to the bars to get the drinks we wanted and restocked ourselves.

We were supposed to get a resort credit which they didn't honor at checkout.

Family_with_children

6/10

Pleasant

18 Mar 2026

Victor

Overall, we had a pleasant stay, but there were a few areas where the experience did not fully meet expectations.

The concierge team was courteous, but staff engagement felt inconsistent. We had to follow up several times for dinner reservations, and on two occasions during our short stay, the reservations were not made at all. The shows were very entertaining and well produced, but seating was limited unless you arrived early.

The pool area was excellent — clean, spacious, and enjoyable. However, there were not enough umbrellas to provide proper shade. While we understand that the daybed-style cabanas are a premium option, adding more standard umbrellas would greatly improve guest comfort.

Transportation to the beach was also an inconvenience. The shuttle service was slow, with longer-than-expected wait times, and we often chose to walk instead. The spa facilities were nice, but very expensive, and in our opinion did not offer good value for the cost.

Overall, the property has many positive aspects, but improvements in service consistency and guest logistics would make a noticeable difference.

Family_with_children

10/10

Exceptional

16 Mar 2026

Eduardo

All very good

Family_with_children

10/10

Exceptional

15 Mar 2026

Leslie

We were at the resort with our daughter, son-in-law, 2 grandchildren (4 & 6) and our son-in-law's parents.

The resort was perfect for our 5 day stay. The property was immaculate, the one-bedroom suite with a large balcony worked well, the waterslides and Fun Republic were a great diversion for the kids - they were even excited by the turtles and the koi in the water feature in the lobby. The beach was a 5-7 minute ride on a golf cart (which they had fun riding on) - they even managed to walk back from the beach one day when we couldn't get on the golf cart to come back (no "line" made for an "every man for himself" situation getting on the cart at the beach). One member of our party was looking for low sugar and gluten free options which were tough to find. They also commented that the fitness facility was not really large enough to accommodate the size of the resort. All in all it was a great stay and we would not hesitate to recommend this resort if you are travelling with children. As there were a LOT of young children at the resort (which was fine for us) if you are travelling as adults only, you might want to select a different property.

Family_with_children

8/10

Excellent

12 Mar 2026

JOEL

Speciality restaurants were hit and miss. Did not have all the menu items and sometimes dishes were missing key ingredients. The wait was sometimes long and sometimes not. Getting reservations for a big group was a challenge especially with younger children who could not stay up for an 8 p.m. reservation. Some wait staff spoke very unclear English. I hear the problem with people hogginng bala beds by the pool has been dealt with now. We stayed here last year and came back. We know not to reserve at the end of Jan. as a large group comes and the dining options are really limited. It was very busy this year but we could still enjoy the buffet. Room service is an option our group used and liked. One couple in our group found toe nail clippings on a night table in their room twice- not theirs- weird - they should have reported it. My shower water temperature varied a lot- could be scalding in a second even when I left it at the same setting. Had to use the wand to shower. The entertainment was good- but the music was often so loud it would be hard to sleep before 11 p.m. I love the set up with the suites and the pool area with lots of greenery and trees- The shuttle to the beach is great. Fun Republic and the new cafe by the pool were awesome free inclusions this year. Lost and found not good. My son left his charger in his room after he checked out and realized less than 24 hours later. They claimed to never have found it. We asked many times.

Family_with_children

10/10

Exceptional

10 Mar 2026

Soraya

This is an amazing resort if you have kids. Very clean room, gorgeous property, so much to do. Beach was also very nice.

Family_with_children

10/10

Exceptional

09 Mar 2026

Margarita

I would definitely return! The staff was extremely helpful and courteous. The rooms were very spacious and clean.

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

Mina

Property very clean. Rooms are spacious.
The mail pool is super nice and sometimes there’s an inflatable for the kids which the kids loved.
Kids club was awesome to get the kids out of the sun for 2 hours a day and the kids enjoyed the activities they had for them. They also enjoyed the water park (5 and 3 year old kids).
The food was really. The tapanyaki was especially fun for the kids.
Standing in line to book the à la cart restaurants was annoying and we couldn’t get the times we wanted (we were given reservations at 8:30 everyday which was too late for my kids), but we we to reception after and they were able to help change our reservations to earlier times and texted us everyday which restaurant we were booked for.
You have to reserve a cabana by the pool early (between 7-8) or else you’re not getting one.
The beach was really nice. Minimal seaweed. Beautiful white sand and blue water.
The staff was really hospitable and helpful.
Overall, we loved the hotel and plan on going back soon.

Family_with_children

8/10

Excellent

06 Mar 2026

Elizabeth

The hotel is gorgeous and perfect lcoation. the service is slow but that's probably because its an all inclusive. the food is not very good. the hotel also has you make reservations on site for dinners or else you have to eat at the buffet, but their hotel reservation system doesn't really work and they will tell you you dont have a reservation even though you waited in line in the morning for an hour to make them.

Family

10/10

Exceptional

03 Mar 2026

Ian

Great food, premium liquor, friendly and helpful staff. Pool was great and there's a short free shuttle to the beach- and a bar/restaurant when you get there. (Plus fresh beach towels)

Family_with_children

10/10

Exceptional

02 Mar 2026

Daniel

Best Family Vacation Ever

By far the best room layout for a family. We booked a Family Concierge Master Swim out room for a family of 4. Concierge was a nice addition but definitely not necessary. Food is decent, not great. No issues finding something at every meal. Tons of families with young kids. Waterpark and Fun Republic are must visit places with the kids.

Family_with_children

2/10

Poor

27 Feb 2026

Ana

Arrival was not very welcoming Never got the welcome drink like all the other guests. Staff was not graciously kind to elderly people only to the people who pay VIP. ….The beach was very inconvenient to get to, and there was not enough seating for the people of the elderly…. Food was horrible. Not much Spanish food and it was very bland.

10/10

Exceptional

27 Feb 2026

Nestor

Excellent service, Family Concierge is great to have, they give you VIP treatment from check in to check out!!

2/10

Poor

24 Feb 2026

Romina

Amenities, services, and the food was terrible.
I was there 4 years ago and everything changed for the worst.
Last time that I’ll be staying in this hotel.
Don’t waist your time and money here.

Family_with_children

10/10

Exceptional

24 Feb 2026

Jessica

The room and the resort were beautiful. Francis

8/10

Excellent

21 Feb 2026

Teresa Maria

The room was beautiful. The staff were very friendly. The food and drink were in abundance. No shortage there. The grounds were very nice. The only thing that was negative was both myself and my friend both came down with norovirus, myself on day 2 and friend on day 4. That kind of ruined it for us. But I cannot say anything bad about the hotel.

Family_with_children

8/10

Excellent

20 Feb 2026

Daisy

Service and Rooms were amazing

10/10

Exceptional

17 Feb 2026

Alexis

Good stay

8/10