Name: whala!bávaro
Address: Los Corales, El Cortecito, Punta Cana, 23000, DO

10/10

Exceptional

21 Jul 2026

Javier

Best buffer and room

Family_with_children

10/10

Exceptional

21 Jul 2026

Jorge Rivera

Buffet rest and beaches

Family_with_children

10/10

Exceptional

21 Jul 2026

Maria

Breakfast and buffet rest

Family_with_children

2/10

Poor

19 Jul 2026

Rob

There was actually nothing nice about the property. It smelled very bad. The roomwas/very extremely small, the value of all inclusive just was not demonstrated, very well, at all… I had to walk about a block down with my luggage no one offered help… broken rugged no ramps sidewalks….unacceptable ,the streets were extremely crowded with locals and small/Thin street…. There was seaweed, bad smell when I went to the beach I couldn’t even stay there, this was not a good experience for me, I will not return

10/10

Exceptional

19 Jul 2026

Olga

Clean room , staff , breakfast

Partner

2/10

Poor

15 Jul 2026

Maria

I need to contact Expedia customer service we didn’t stayed at the hotel to many inconveniences…

Family_with_children

6/10

Pleasant

14 Jul 2026

Aimee

There is not a beach view because the beach is down the street. Dislike that the shower and pool are salt water.

Family

2/10

Poor

11 Jul 2026

Alma

The property was not well maintained and appeared run-down. Throughout the resort there was a strong musty odor, as if there were excessive humidity or mold issues. The sink in the restroom was stained, and the water had a petroleum-like smell, which was very concerning.

Cleanliness and maintenance were disappointing. The beach had a significant amount of sargassum (seaweed), and unlike neighboring resorts, this resort did not appear to clean its section of the beach regularly.

The service was equally disappointing. The staff was generally unfriendly; I can only recall three employees who were genuinely welcoming and helpful during our stay.

The dining experience was poor. On several occasions, the resort’s only restaurant became so overcrowded that it ran out of plates, cups, and dishes. Some guests had to drink soda in coffee cups. The restrooms near the restaurants frequently had no toilet paper, and smelled like urine, which reflects a lack of attention to basic guest needs.

Food quality was below expectations. Most dishes were overly salty, the lines for pasta and protein stations were extremely long, and I did not enjoy any of the desserts.

Overall, I do not believe this resort lives up to its advertised star rating or the standards it claims to offer. Based on my experience, I would not recommend staying here.

Family_with_children

8/10

Excellent

09 Jul 2026

Cassandra

I stayed here with family members who traveled from Jamaica, and it was an excellent choice for our vacation. It was a great introduction to the all-inclusive resort experience.

Most of the staff were friendly, helpful, and professional, which made our stay even more enjoyable. The nightly entertainment was the highlight of my trip, it was fun, engaging, and something I looked forward to each evening.

The food was standard overall, with our favorite meals coming from the snack bars. The pools were clean and well maintained, and my personal favorite was the pool closest to the entertainment area because of its lively atmosphere.

My only downside was that the beach is not located directly on the resort property. It's only about a three-minute walk away, but once you get there, the resort does not have a dedicated section services.

Overall, I think this is a great option for anyone planning their first all-inclusive vacation or looking for an affordable, enjoyable resort experience. I would definitely recommend it.

Family_with_children

10/10

Exceptional

04 Jul 2026

Rene

Clean room , staff, buffet

Partner

4/10

Poor

29 Jun 2026

Joseph M

The food and drinks were good. Lots of choices. Staff were very friendly and accommodating. I gave only 2 stars for 2 reasons. The first was not the fault of the resort but there were massive amounts of sea grass on the beach Had to walk around 10-15 minutes down the beach to be able to swim. Reason 2 is that a portion of the ceiling came down in the shower. If someone would have been in the shower they would have a cement block on their head. Manager sent someone to “fix” it but wouldn’t move to a new room. This happened on day 2 of a 5 day stay

Family

4/10

Poor

29 Jun 2026

Aylliana

Presentan una cosa en interner y la rwalidad es otra, las fascilidades filtrando agua, mal olor y humedad. La comida siempre el mismo menú, no hay obsiones para personas vegetariana. No hay estacionamiento para los huéspedes

Family

6/10

Pleasant

28 Jun 2026

Clara

Me gustó la habitación, los show, las piscinas.

Partner

4/10

Poor

27 Jun 2026

Abigail

Toilet in room was broken even after they sent someone to fix. Holes in sheet. Salt water to bath and brush teeth. Hole with pipe coming through bathroom window which people on balcony could see you shower. Smell in bathroom in one of rooms. Staff was helpful when asked however not friendly.

Friends

6/10

Pleasant

19 Jun 2026

Merquin

No es Como presentan en los video la bebbida en el es muy simple

Partner

10/10

Exceptional

17 Jun 2026

Hector

Every thing was awesome about this place ! The only thing that ruined it was the noise that people were making outside in the hallway and lobby in the middle of the night. The guards and security showed little to no concern about the noise

4/10

Poor

13 Jun 2026

Enrique

No direct access to the beach. Not enough infrastructure to attend so many people. Noisy.

Partner

10/10

Exceptional

09 Jun 2026

Carlos

Nice

10/10

Exceptional

09 Jun 2026

Nereida rosa

Estaria nejor con cafetera y plancha en habitacion

Partner

4/10

Poor

08 Jun 2026

Pedro J Martinez

El hotel es como viejito, le hace falta mantenimiento y por los menos en las habitaciones estilo villa… la calidad del agua en la ducha era mala mala olía a pozo muro (excremento), nos mudaron a otra habitación en el mismo edificio y tenía el mismo problema, terminaron mudándonos a otra línea de ellos de hotel más exclusiva y ahí no sufría del mismo problema. En servicio excelente porque nos resolvieron en el mismo instante y a parte de eso se gozó en el fin de semana.

Partner

10/10

Exceptional

07 Jun 2026

Gabriela

Excellent staff and service! I would definitely choose it again for my vacation! It's a 10/5

Family

8/10

Excellent

05 Jun 2026

Angel

Todo muy limpio

Partner

8/10

Excellent

09 May 2026

Jessenia Maria Bedoya

Overall, the staff was very nice. The pool could use more maintenance. We didn’t use the pool because they didn’t look too clean. The buffet could have a little bit more international selection. Otherwise, everyone treated us well.

Family_with_children

2/10

Poor

05 May 2026

Nancy Victoria

The rooms were falling apart and the food was so bad. The beach was across a street. Security was also an issue. Staff in general were not attentive.

Family_with_children

2/10

Poor

04 May 2026

Robert

I told my wife to shoot me if I ever suggest coming back here. Something’s are worth what you pay for them. Looking to save money and we got what we paid for actually a less. Food was cold short on protein and business approach to cut corners just to keep the price low.

Family_with_children

2/10

Poor

26 Apr 2026

Rosa

The room i was assigned the bed had blood stained we told the reception in the am we went out came. Back to the dirty room 1 hr to wsot for towel the toilet was clogged cuz we had no water.

Family

6/10

Pleasant

22 Apr 2026

gerald

Buffet was VERY good but no parking available and access to beach was a bit tight!

Partner

4/10

Poor

22 Apr 2026

Kevin

El hotel no da hacia el mar, el hotel qu si da al mar el Bávaro Beach. El Bávaro beach tiene dos sectores en la arena, uno para sus huéspedes y otro para los del Hotel Bávaro (normal). Para llegar a la playa tienes que caminar una cuadra. Hay muchos mosquitos. Infraestructura del edificio es antigua. Artefactos antiguos. La comida es variable (aceptable), hay shows todos los días a las 9 o 10 pm que si son buenos. Tener mucho cuidado con tomar servicios de turismo fuera del Hotel (son estafadores y en especial uno llamado Samuel “Sami”), había mucha gente estafada y lo peor es que están justo en la puerta de entrada del hotel y el personal del Hotel no hacen nada por echarlos, hasta incluso uno de los seguridad del hotel está coludidos con los estafadores. Esto lo comento porque una pareja de amigos fue estafada por una pequeña empresa que está por la zona llamada “Tours Excluisve” letrero de color verde, al verse estafados llamaron a la policía, cuando la policía llegó muchas tiendas de al rededor cerraron, la pareja estafada recibieron llamada del estafador “Sami” diciendo que iba a devolver una parte del dinero y una parte del dinero fue recibida por un seguridad del Hotel. Tengo muchas pruebas y fotos hubiera sido bueno poder adjuntar las pruebas pero no hay una opción para subir archivos.

Family_with_children

8/10

Excellent

21 Apr 2026

Kayode

I like just about everything about this property. It was my second time staying and I do look to return soon.
The only request I can ask for is “ Have plenty of irons for guests to use, and not the burned out one”.

Thank you.

Family

2/10

Poor

20 Apr 2026

Giselle

The staff was caught trying to steal in our hotel room with the lights off without us present.

Friends

8/10

Excellent

14 Apr 2026

Vanessa

I actually enjoyed my stay, good food. The only thing I did not like is the restrictions on the beach. Other than that great time!

2/10

Poor

12 Apr 2026

Mentor

This hotel it’s not 4 star hotel ,it’s completely outdated bathrooms clogged shower not working no shampoo the beach was ok but to much outside people and vendors I will not recommend to anyone this hotel , people don’t go there, I paid a lot of money but it’s not worth it find a different hotel my advice would be to go to a different location very old and outdated.

Family_with_children

10/10

Exceptional

11 Apr 2026

Patcelia Kikeh

The beach was ok. Not extra but ok. The breakfast was amazing.

Family_with_children

6/10

Pleasant

10 Apr 2026

Ivan

Too noisy in the room.

Partner

10/10

Exceptional

08 Apr 2026

Desiree

Went for my best friend’s 21st in march Amazing hotel, clean room, shower head broke 😂 but they fixed it right away, amazing staff and great food, 2 min walk from beach!! 4.5 stars for sure especially for the price!!!

6/10

Pleasant

06 Apr 2026

Jade

The sulfur water was challenging and the beds were really hard

Friends

8/10

Excellent

04 Apr 2026

Jairo

This is the cheapest all inclusive in the region, so keep that in mind. The property is fair for the price, simple but delivers what is promised and the staff compensates with an amazing service. You need to walk on the street for half block to reach the beach, this is unconfortable. This hotel has the only \"mall\" with fair price I could find around here. The experience is exaclty what is promised, however, this is not a fancy all inclusive experience.

Family_with_children

10/10

Exceptional

02 Apr 2026

Kaitlyn

Food was fresh and varied and was truly all inclusive. The cleaning staff ensured room was picked up everyday. Everything was clean throughout resort.

6/10

Pleasant

02 Apr 2026

Crystal

The Staff was amazing! Breakfast, lunch and dinner were delicious. The beach is super close like a 35 second walk. The area itself is close to everything! The rooms and and bathrooms completely outdated we had to switch rooms and still very displeased but we were only there for a few nights and checked in to another hotel.

Friends

6/10

Pleasant

01 Apr 2026

Stephanie

Staff was the best part.

Family

6/10

Pleasant

30 Mar 2026

Orquidea

Food were fresh but the last night we got sick from the stomach very bad. Staff is very good and polite. The room was clean but it was humid. Bar full of people lol

Family

10/10

Exceptional

25 Mar 2026

Aida

\"Still thinking about my stay at WHALA! Bavaro! 🌴 The staff made me feel right at home and the amenities were 10/10. Such a beautiful place to relax and recharge. Can’t wait for my next visit!\"

Self

10/10

Exceptional

24 Mar 2026

Andrew

Yes very accommodating and amazing food

Family_with_children

10/10

Exceptional

23 Mar 2026

Maricela

The hotel was very clean and the staff were all friendly. Our front desk clerk made sure we had everything we needed and even checked with us frequently to make sure we were ok. The beach is a very short walk away and I felt safe walking to and from there because there was always security staff around keeping an eye on things. The food was delicious. Authentic Dominican food every time. I was very happy with how tasty and fresh it all was. There were a few stores and shops very close by and stocked with all our needs. I will definitely come back to this resort.

Friends

10/10

Exceptional

22 Mar 2026

Aneurys

Muy bien todo

Family_with_children

10/10

Exceptional

20 Mar 2026

Rochelle

The housekeeper clean the rooms almost everyday .

Family

2/10

Poor

19 Mar 2026

don

My legs and back got bites from something maybe bed bugs. I had three night reservation from March 12-15 but only stayed on the 12th and had to leave. The phone in the room does not have a dial tone. The toilet was clogged and I have to go downstairs to use the public bathroom for the pool. In the bathroom there, I got a few more bites by mosquitos. This was the worst hotel I ever used and will avoid it at any cost. I left the hotel and booked another one, although I lost money for subsequent two nights of stays.

Self

6/10

Pleasant

17 Mar 2026

Tom

Main floor, with patio...couldn't lock patio door...used 2 drawers to secure door.
Hot water was a luxury, we had 2 days out of 12 days of hot water. Plumbing and electrical issues are common.
Beach access, very small and not the best. Only went to the beach once.
Room doors do not have automatic closers so listened to room doors slamming at ALL hours.....so loud it was like a shot gun blast.
I wouldn't stay here nor recommend it.
Food selection was average.

Partner

8/10

Excellent

17 Mar 2026

LaCrystal Jonae

I had to adjust initially (do to personal reasons) but once I did we ended up having a great time! I wanted to change rooms & they were fully ready to accommodate my request! I do appreciate them willing to accommodate me. The food was pretty good as well! My fiance & I purposed to reach other here so it'll always have a special meaning to us!

Partner

10/10

Exceptional

16 Mar 2026

Istvan

👍

Friends

8/10

Excellent

15 Mar 2026

Gladis

Llegue el viernes 6 de Marzo por la noche. La habitacion no estaba habilitada propiamente, no estaba limpia y are acondicionado no funcionaba.

Clean room: deberian de mejorar en el aseo, especialmente en los baños, no son limpios aunque el personal de aseo lo haga!

Staff: muy servicial todos

Family

2/10

Poor

14 Mar 2026

Navdeep Singh

This hotel has the worst water quality I have ever visited so far. Please DO NOT let this water touch your lipa. Bursh with drinking water. Water smells like gutter. I wish there was an alternative to avoid taking shower. Beds are not comfortable for sleep. Beer tastes like lemonade. Only one option. Some drinks with local Rum are available which I did not taste.
Not everything is negative, the staff is super friendly and they provided water bottles whenever needed. Food is so-so. I would have not written negative review if their water quality is better. I asked a worker and as per him the water is treated by the hotel and is not city supply.
By the way the photo you are viewing is not from this hotel. I will not repeat this one.

Friends

8/10

Excellent

10 Mar 2026

Jonatan

We booked 3 rooms. One for our 2 sons (16 & 19), one for our daughters (14, 16 & 18), and one for us.
Me and my husbands room smelled so bad of sewage, i could not sleep. We complained and they changed us to a much better room. The air conditioner was broken but they did try to fix it right away. When they couldn't, they offered another room. We didn't want to change again so we asked for a fan. They gave us a really nice, powerful fan that did the trick. The shower smelt of sulfer strong. Our kids rooms were fine. Our sons rooms air conditioner was leaking so much water but they fixed it. Also they had a shower room seperate from their toilet room. The toilet area smelled fine but their showet room had an awful smell. The food was good for some of us, not so good for others. Some had stomach issues during our stay. The staff was absolutely amazing! They were the best part to be honest. They try hard to keep you happy, they're pleasant & helpful. The resort itself was nice, they close the pools at 8 pm though so that kind of sucked. Plus they cut off drinks and snacks, etc. By 1 am. Nightly entertainment was good! The beach was also good! The only complaint being how much they hussle you there. Its annoying. You basically need to go with a roll of bills to be comfortable. Prices are outrageous, people there are always trying to get you to buy something. The excursions are amazing but sometimes cut short, and the drive is nerve wracking!

Family

4/10

Poor

09 Mar 2026

Jody

Staff at bars rinsing cups.. especially beach bar.. not washing. Beach bar repulsive smell as it is near waste water/toilet holding tank. Not nearly enough loungers at beach and the ones there most are broken. Couldn’t get towels for the first 3 days.

Friends

8/10

Excellent

04 Mar 2026

kory

Staff very good the food average quite bland on most of & but overall very A okay resort for prices. Quite close to nice Bavaro Beach

Friends

6/10

Pleasant

04 Mar 2026

Carlos

Nice beach but you have to walk through another hotel to get there. Staff are very nice!!
Food was not good at all. Bedroom was okay but there was a leak in the bathroom roof.

Partner

10/10

Exceptional

04 Mar 2026

Janina

Very friendly people and food good

Family

10/10

Exceptional

03 Mar 2026

Luz

La habitación limpia y todo súper

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Nora Lizeth

El hotel es pequeño pero acogedor,la comida tiene buen sason,es buena ,solo que falta un poco mas de fruta ,lo unico que no ne gusto es la falta de toallas de playa y sillas,teniamos que acomodarnos en la arena .El personal es muy gentil,me gusto mucho la amabilidad de Scarlet Feliz,muy amable y nos iso sentir muy comodos.La playa es muy tranquila para bañar ,bien placentera y si regresaria otra vez,pero tengo que llevar toallas de playa para no tener problemas.

Family

8/10

Excellent

02 Mar 2026

Arturo

No ocean view, and i paid for a double bed room and didn't get what I pay for it. Instead a was giving a single bed.

Family

10/10

Exceptional

01 Mar 2026

Leybin

Room was spotless, the food was amazing.

Family

6/10

Pleasant

28 Feb 2026

Christopher M

Great location for those who want the best of resort and local action. Room itself was clean an made well however faucets and drains seem dirty and attract mosquitos. Also, THERE IS NO SPA ON RESORT. I brought my girlfriend here for her birthday and she loves spas so to not be included with the spa really let us down. Laundry services are also off the resort but the neighborhood isn’t too bad, the locals were helpful. The beach experience was nice and the sky bar was cool too. Aside from that the resort itself is nice and the food was ok, depends on the chef.

Partner

8/10

Excellent

27 Feb 2026

wady

Very good

2/10

Poor

23 Feb 2026

Rachel

Horrible hotel!
El check in nos tomo 1 hora y tanto oara que nos pydieran atender.
El menu del hotel era realemnte limitado con alimentos que no esperas ver en un hotel todo incluido como carne molida, arroz y lentejas.
El agua para bañarse muy clorificada al punto q puedes asfixiar en el baño cerrado. Toallas sucias, en fin todo muy feo.

Family

2/10

Poor

20 Feb 2026

Gisela

The room was totally neglected . It was an outhouse dump. The room was dirty. TV and phone were not working. The A/C was not working properly. A leak from the a/c inundated the room. My book and clothes were soaked.

Family

2/10

Poor

20 Feb 2026

Abisinuola

The room and bathroom need major renovation

10/10

Exceptional

19 Feb 2026

Dave

Wonderful food. Very helpful staff, steps to the beach

8/10

Excellent

16 Feb 2026

Shalimar

El personal excelente, muy amables y atentos. La habitación un poco incómoda ya que no contábamos con agua caliente y el agua de la pluma es salada. Además habían cucarachas lo cual me decepcionó

Leisure

8/10

Excellent

11 Feb 2026

Toolsie

Everything was good and everyone was positive the vibes were good

Leisure Family

6/10

Pleasant

04 Feb 2026

Robert

Yes, everything was fine

2/10

Poor

03 Feb 2026

Michaela

This place was absolutely ridiculous! Dirty and outdated, staff tried but most of the issues were out of their hands! Like no clean towels!!!!? They ran out every single day! How is this possible at a 4star resort?!!
We had toilet not flushing, days that water would stop running without a notice, missing window in a bathroom, revolting smell out of a filthy shower drain etc etc Even the food was awful, few of us got sick several times. This place was way overbooked for its capacity with not enough supplies and amenities. Not enough room to sit during meals, not enough pool chairs nor beach chairs at their tiny beach allowance at the neighboring beach hotel.
One other issue that needs to be mentioned is the false advertisement of the roof top infinity pool on the Whala!Bavaro’s website, that is actually located at the next door hotel!!! We went and got kicked out, how embarrassing! They wanted $50 per person for a day pass!!! It was 5 of us. Unbelievable!!!
Surrounding of the hotel and the whole neighborhood was equally unkept, muddy, old road with sink holes that flooded every day, no sidewalk and terrible smells and trash everywhere! My family flew in from Europe and it was a very special trip for us! So very sad 😢

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Vilma

The beach was the only thing that was horrible , but the hotel , the food and the service is ok , thank you

6/10

Pleasant

30 Jan 2026

Jennifer

Ok

2/10

Poor

28 Jan 2026

Andrew

Property is very poorly maintained, the room in photos on listing does not remotely match the room received.

Food is thoroughly unseasoned. Staff was all very unpolite for lack of better words if not completely rude. They act as if the are pained to help with anything.

Shower head was broken, and took 20 minutes to get water hot. Ceiling in bathroom was collapsong.

Thugs loiter around the entry and threaten guests. Security is lazier than mall cops unless it is policing the actual guests coming in or out.

Bartenders act like pimps for escorts that should not even be in the hotel.

Avoid booking at all costs.

Leisure Self

6/10

Pleasant

26 Jan 2026

Karim

We showed up and did not have a reservation

Leisure Partner

2/10

Poor

21 Jan 2026

Fiona

All of it was not worth the money

10/10

Exceptional

16 Jan 2026

Edwin

Clean

2/10

Poor

12 Jan 2026

Aiza

The moment I walked into this hotel, I immediately walked out. It was nothing like what had been advertised online. The photos and descriptions were misleading, and the reality was disappointing enough that I chose not to stay at all. I ended up booking another property instead, which was a much better experience.

This facility should be removed from Expedia, as it is damaging Expedia’s reputation. The property was completely misleading compared to what was advertised. The moment I walked in, I walked right back out—I did not stay in the hotel at all. Because of the false information, I had to spend more money booking another property at the last minute. I am requesting a full refund, as I did not use the facility and was misled by the listing.

Leisure Friends

4/10

Poor

10 Jan 2026

Freddy

La comida Terrible
Usan los mismos vasos plásticos para servir Bebidas
Se debió hacer un reembolso por una persona que había cancelado y no lo devolvieron.

2/10

Poor

08 Jan 2026

Mary

Hotel claimed to be Adult only on web site. Lots of kids. Next let down we were told a bus would transport us to hotel. No bus. Pay a small taxi 40 US 10$ tip to transport 5 adults in small car after no one answered phone at Expedia desk at airport was vacant nor did hotel answer the phone after 1 hour delay we gave up and paid cab. Next we arrive to resort only to be told our second reservation was lost. Even though I had written confirmation of advance check in. Finally accepted again after an hour of nonsense a single room with Queen size bed. Two people in bed. Three people on floor with blankets only.

Leisure Family

2/10

Poor

08 Jan 2026

Tomas

Rooms are really outdated it should be max 2 star hotel. Long time I haven't seen so neglected rooms

Leisure Family

2/10

Poor

07 Jan 2026

Ahmad

It is not recommended.lots of noise around hotel and inside of that .rooms are not vacuumed,and food it is not good

Leisure Family

2/10

Poor

06 Jan 2026

Lilia

Place was very disorganized and not very clean.

Leisure Self

10/10

Exceptional

06 Jan 2026

Gilberto

Great

Leisure Self

10/10

Exceptional

05 Jan 2026

Sonya

Great staff friendly and accommodating. Best piña colada ever.

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Marco

N/A

Leisure Family

4/10

Poor

01 Jan 2026

Victor

Rooms poorly maintained,
Not good drinks, food acceptable, not
Warm enough. Breakfast not
Warm enough.

Leisure Family_with_children

2/10

Poor

30 Dec 2025

Kristie

Definitely not as advertised. Charged for use of safe daily which it said it was included. Also didn’t stock anything in rooms even though it said liquor dispensers. Had to beg for water bottles for our room. Leaky ceiling. Food was not good. I’m not sure what most of the meat was. Warm wine at bar. Very small beach area with few chairs. One towel in hotel room for showers. I’m very disappointed.

10/10

Exceptional

27 Dec 2025

Jennifer Ortiz

Everyone was very polite

2/10

Poor

22 Dec 2025

Edward

I had a very disappointing experience with this hotel. I arrived with a fully paid reservation made through Hotels.com and showed my payment receipt, yet I was told there were no rooms available and that the hotel was fully booked. The staff said they never received my reservation and claimed it was not their responsibility, blaming Hotels.com instead.

The manager, Gilberto, was rude and unhelpful, showing no interest in assisting, taking responsibility, or offering any solution. I was left without accommodation despite having already paid in full.

Because of this situation, I had to pay for a taxi, book another hotel at a higher price, and deal with unnecessary stress. In addition, the hotel’s facilities did not appear well maintained, which further added to the negative experience.

This situation was not my fault. A hotel should honor a paid and confirmed reservation or properly assist the guest when an issue occurs. I am requesting a full refund of my money, as I did not receive the service I paid for. Due to the lack of professionalism and poor customer service, I would not recommend this hotel.

Friends_and_family Family

8/10

Excellent

21 Dec 2025

emily

This place was way better than expected. The room was super nice, and the staff were incredibly friendly and helpful throughout our stay. The pools are also very nice—one is in a bit of an odd location and is on the smaller side, but still enjoyable overall.

The food honestly exceeded my expectations. I had full plates every day during the five days I stayed. Everything was served hot and well kept. I work in food service, so I was a little nervous after reading some other reviews, but I had no issues at all.

The only real downsides were that towels are only changed on Mondays, Wednesdays, and Fridays, and our toilet stopped working a couple of times. That said, maintenance came to fix it immediately each time—before I even had a chance to call.

Overall, for the price and what you get, I would definitely book here again.

Leisure Friends

8/10

Excellent

13 Dec 2025

marybelle

The facility is good. The beach towel they charge $10 if you borrow and bring to the beach area. The hotel activity coordinator was amazing hospitality Rosa, Yhon and Jose the bar tender.
Thank you guys for taking care of us during our stay. From Garcia Family Philippines/canada 😂

Leisure Family_with_children

10/10

Exceptional

10 Dec 2025

Luisito

Room so good very clean and the staff was very friendly and approchable amenities was so great food so good

Leisure Family

10/10

Exceptional

06 Dec 2025

Timothy

Was as good as to be xpected. Small, easy, fun. . Make sure to go down the street to restaurant kats corner. Amazing food .

Leisure Partner

6/10

Pleasant

05 Dec 2025

Tonya

The food was good. Just not a variety of dining options. We like to dress up and have a nice dinner unfortunately that was not an option. the snack shop and the reservation area are the same. No atmosphere.
The nicest area, which is very beautiful and very cozy was catered to family, which is fine but doesn’t make sense. It has the amazing beds but no one can relax or sleep with screaming children around.
The staff warmed up eventually, but service is not a reason to stay. They do the minimum and don’t seem happy about even doing that 😕 but maybe that’s just how is is there.
Make sure you don’t get a room by the exit door they tend to slam most of the night.

10/10

Exceptional

01 Dec 2025

Omid

Great place to stay! Super clean, comfy, and the staff are amazing – so friendly and helpful! Special thanks to Alejandro at the front desk: professional and super helpful ¡Muchísimas gracias, Alejandro, amigo!

Leisure

4/10

Poor

30 Nov 2025

Kimberly

Very disappointing stay. We arrived at 7 AM exhausted and asked for early check-in, even offering to pay extra. The front desk refused to help, even when we asked at 1 PM just to store our bags in just 1 room till they have all 3 rooms ready.

My aunts’ room had a broken toilet, a shower that stopped working, and a sink that wouldn’t drain. Staff came a few times but barely tried and never fully fixed anything. We kept reporting the issues, and the front desk either ignored us or said to wait until the next day at 3 PM for a room change. They told us to use a bathroom outside the room after telling them how are my aunts going to use the bathroom and shower …

The problems were only fixed after we had to get loud and confront them in front of other guests — only then did they finally take action.

Food was decent, drinks were watered down, and the dining staff ignored us often.

Overall, terrible customer service and very poor responsiveness. I do not recommend this hotel.

Leisure Family

2/10

Poor

29 Nov 2025

Julie

The room, the staff, the food and the amenities all very poor. Ran out of bottled water.

Leisure Friends

6/10

Pleasant

26 Nov 2025

Michael Anthony

Better food and foods need to be warm and fresh all the time . Such cold food - tasted terrible .