Name: Truecost Caribbean Paradise
Address: Calle Aruba, Punta Cana, 23000, DO

4/10

Poor

28 Jan 2025

Mathieu

Not recommended

We didn’t get the room we paid for.
Very noisy air conditioning.
Absolutely no interest to help us at front desk.
Definitely not recommended

Friends_and_family Family

2/10

Poor

04 Jan 2025

Sandra

This is a very terrible stay. To start off we had arranged a driver with the hotel to pick us up and no one was there. No one was there during check-in, we had to wait over an hour to get in. They didn’t give us the wifi to our room. The place was very old, the doors didn’t work, the shower head was not working. The ladies in the front where very rude. This has been the worst experience ever. I do not recommend this hotel. Save your money.

Leisure Family

8/10

Excellent

03 Sep 2024

Darwin

Initially, the driver was unable to find the property and had to call to get directions. Once I arrived, the receptionist was on lunch, and I had to wait 30 minutes in the heat. Once the receptionist arrived at 2 pm, I was told the room was not ready and I had to wait another hour.

Self

2/10

Poor

18 Jun 2023

Kerrian

My check in was refused by staff at this property I was left stranded in a foreign country and had to find other accommodations even though I had a confirmed reservation, that was paid for .the staff refused to talk to me or the booking agent, orbitz . She asked the driver “why did you bring them here?”Very disappointed

Leisure Family

2/10

Poor

28 Mar 2023

harutyun

Very bablly received by office workers

Leisure Partner

8/10

Excellent

06 Mar 2023

John

This property is perfect for the location where the beach is nearby, within walking distance. The staff was lovely and the hotel gave me all the basic necessities. My only complaint is the wifi is not great. I had to use my cellular data traveler's plan, which I usually do when I go out of the country. I am glad I booked here because I got to talk to one of the locals here, who explained and treated me amazingly. I would definitely recommend visiting the gift shop right next to this hotel. The owner really has a passion for helping tourist enjoy their vacation here in the Dominican Republic to the fullest.

Leisure Family

4/10

Poor

01 Jan 2023

Lei

Be careful with reserving this property through Expedia. Upon arriving, I was told that Expedia did not forward the reservation to the property manager, and that there was no vacancy. It was quite nerve wracking, but the gentlemen at the front desk helped me find a place to stay.

Leisure Family

4/10

Poor

17 Aug 2022

Nahal

We didn’t have hot water, and bathroom got clogged! I won’t come back

Leisure Family

8/10

Excellent

17 Oct 2021

Celia

Excellent location !!

Excellent location!, good value for the money. would stay here again!

Friends_and_family Friends

10/10

Exceptional

15 Jul 2021

Verified traveler

Location is superb
Suit is very big and clean
Nice pool

10/10

Exceptional

06 Jul 2021

Verified traveler

Wonderful everything
Overall would recommend
And will come back

10/10

Exceptional

07 Dec 2020

Yojanna

The location, pool and beach at this resort are AMAZING!! The hotel itself is perfectly located. We had not any couple issues during our stay, and ew would come back. Thanks!!

10/10

Exceptional

05 Apr 2020

Verified traveler

This place is very nice. The beach is just a few steps away from the unit and the nicer beach is less than 5 mins walk away. We love to take a stroll at night at the beach and just sit there listening to the wave and watching the stars. Highly recommended place to stay at!

8/10

Excellent

25 Jan 2020

Nathan

Budget Hotel \"Near\" the Beach

TrueCost was cheap. It was clean. The check-in process was easy and quick. It's a pretty basic hotel on a fairly busy/noisy road. There are several night clubs in the area so there was loud music until 1-2am every night.

The beach is about a five minute walk and the \"beach club\" is about another five minute walk down the beach. The beach club is nothing more than a bar/restaurant that will let you use their loungers and give you 10% your bill. No beach towels!

Everything you need is within walking distance including dozens of restaurants, several mini markets (decent prices), pharmacies, etc.

The pool was clean and there are many loungers to use. The A/C in the room worked well.

The breakfast included with the stay was at one of three nearby restaurants, none of which are more than a 90 second walk. You get to choose your breakfast from a list of four or five items. They all included coffee. The choices are basic but pretty good. Joy restaurant was our favourite and they also included a choice of fruit juice.

Partner

10/10

Exceptional

23 Jan 2020

Verified traveler

This trip was unforgettable. I took my friend here for the birthday and we could not be happier with our stay. Staff was there to greet us and let us check in early on the morning. Adorable spot with a breathtaking views, so relaxing - highly recommend!!

Leisure

10/10

Exceptional

25 Dec 2019

Carla

Staying here is a step away from an awesome spot on the beach. Short walk, you are there. It was unlike any other on the island and staff was full of great advice and good vibes. Awesome place to stay. Very safe and it felt like we were staying with family. Instructions were very clear and all of the guests were friendly.

Leisure Family_with_children

10/10

Exceptional

12 Oct 2019

Jessy

Literally everyone took excellent care of us and were very friendly. The staff was so pleasant to be around and were always there to lend a helping hand. The location, you can’t beat. We walked just about everywhere from here but taxis are easily accessible as well. We would definitely stay here again.

6/10

Pleasant

24 Sep 2019

Karlos

Tropicana property was a good value when bundled with airfare. The staff were very friendly and the apt was adequate. The AC was strong, the TV was a smart TV and the WiFi worked 70^ of the time. Breakfast was voucher style at local restaurant. There is a market downstairs which was handy and plenty of bars and restaurants close by. Some nights the Bar next door has very loud music until 2 AM. Beach is walking distance and the map they provide is helpful. The airport shuttle was 30 dollars each way and 30 minutes ride. My favorite lunch place was Citrus restaurant. I loved Joy nutritional for smoothies and salads and for pasta and steak try Grace house one block away. Very handy laundry facility across the street for 8 bucks a basket full service. It was a pleasant stay about 6.5 stars out of ten.

Friends_and_family Family

10/10

Exceptional

16 Sep 2019

Jack

We had the best time here. Beautiful house with an Absolutely beautiful view. We couldn't of asked for anything better.

10/10

Exceptional

14 Sep 2019

Alisha

All staff is such a friendly and responsive. On-site manager is a wonderful woman and we had great talks with her. They picked us up at the airport when we arrived and we enjoyed our drive with them to the place. The unit itself is on a beautiful beach. We went scuba diving one day and it was one of the best diving experiences we have had. The locals were very friendly and we felt generally safe.

10/10

Exceptional

10 Sep 2019

Jackie

We loved our time in this secluded getaway! The sounds of the waves crashing at night to sleep to was amazing! Such a beautiful location. It was the perfect place for our honeymoon!

10/10

Exceptional

09 Sep 2019

Verified traveler

The views are amazing and you can experience the tropical vibes as well as feeling the fresh breeze. Would recommend visiting a local market if you like cooking at home. When we visited it was out of season but everything was open and i need to say that in low season you can have absolutely everything but with good price so now we think to come again here before winter cause for the same winter budget you can have 2 or even 3 vacations!

10/10

Exceptional

06 Sep 2019

Linda

The amazing home of your dreams. I can’t stop thinking about this perfect cottage on the beach. When navigating there it might be helpful to get their driver. Once come, it’s a perfect beach oasis. The balcony was my favorite part, you hear the constant crashing of waves. They provides everything you need, beach chairs, towels, maid. There was nice breakfast. Walk to the beach for your first welcome meal. Everyone is so friendly, you wont have any trouble finding something to do or places to see.

10/10

Exceptional

30 Aug 2019

Disna

The place is super beautiful, clean and gives you a great starting point to explore the island. The pool is fun to hang out. Bavaro is a cute little village with lovely people. There are nice beaches in short walking. Communication was really easy, thanks again for everything!

10/10

Exceptional

24 Aug 2019

Verified traveler

Upon arrival we were greeted by very friendly staff so it was good for beginning. The home was still being cleaned, as we were an hour early for check in. They were very kind and let us bring our luggage into the reception and provided us with the towels for the pool! They gave us a map and great tips on different places to visit. After doing a little exploring, we found that we were extremely close to everything! Bars, restaurants, beaches and local markets! my husband and I returned to the home to find that it was very clean with everything we could possibly have to enjoy our stay. There were small fixes that needed attention, such as the toilet did not flush properly from the first time. But when we reached out to the reception, they were very quick at responding and fixed the issue right away! We would totally stay here again, thank you for having us!

8/10

Excellent

13 Aug 2019

Verified traveler

Fantastic! Once you come here you will instantly feel like you’re home away from home. Genuine staff with great energy and sincere enthusiasm. The place was perfect for our family of four. Amazing! Will be going back!

10/10

Exceptional

22 Jul 2019

Verified traveler

Fabulous service and house and on a lovely village. The view and the location is priceless!

10/10

Exceptional

22 Jul 2019

Verified traveler

Great view, very comfortable space. Plenty of room for a family to use

10/10

Exceptional

22 Jul 2019

Verified traveler

Really great place and good location, to explore the best part of the island. Very nice white sand beach in walking distance and great snorkeling spot.

10/10

Exceptional

09 Jul 2019

Verified traveler

Amazing staff and location! If you are looking for a place where you can enjoy the beauty of the ocean without the traffic then definitely stay here. It is very tranquil. And it is super affordable.

10/10

Exceptional

09 Jul 2019

Verified traveler

The Hotel has been such a peaceful retreat for me that I have chosen to be a frequent guest. The location and accommodations have been what I was searching for! If you are in need of a hammock, the Caribbean, a great location, and welcoming hosts, this is your spot.

6/10

Pleasant

09 Jul 2019

Verified traveler

Very dated. Of three rooms one had a toilet which didn’t work, one was missing a shower head and all three had poor air conditioning.

Leisure Family

10/10

Exceptional

02 Jul 2019

Verified traveler

The room itself is wonderful, clean and has the best view of the beach, street and sunset. It is very conveniently located near shops, private beach, and a few good restaurants. You can get to all of these locations walking or get to other locations by taxi/bus very easily. Absolutely enjoyed my stay and would recommend it if you're going in Punta Cana.

Leisure Friends

2/10

Poor

25 Jun 2019

Verified traveler

Are is in is terrible didn’t feel safe, but the worst part is that the room was a mosquito nest. Was in there for 20 min and got bit by over 100 mosquitos. I was afraid to wait for the cab outside as they don’t have a lobby or anything

Leisure Family

10/10

Exceptional

20 Jun 2019

Mina

Superb

We had a lovely time at this place . Everything was perfect , the spacious rooms and its cleanliness , the welcoming , the beautiful garden . The place is stylish and well located , only few meters from the beach by walk , near local cool restaurants and in a peaceful location. We had the best time and could enjoy treasure beach as much as we thought .

Family

10/10

Exceptional

20 Jun 2019

Verified traveler

As soon as you enter the gate, you know you're somewhere special! Every detail of the place has been beautifully architected. The amenities, cleanliness, location and hospitably made our stay so memorable. The beach is only a short 5 minute walk away and offers great snorkeling & food options.

Leisure

10/10

Exceptional

12 Jun 2019

Verified traveler

Very convenient location for affordable price
Comfortable bed

Leisure

10/10

Exceptional

05 Jun 2019

Verified traveler

Our stay was amazing. Everything we could have asked for and more. Place was great, clean, comfortable , accommodating. People was very helpful and kind. Available anytime we needed. Reception gave us great tips on places to go. So relaxing and beautiful. So close to the beach. We couldn’t have been happier with our vacation. Thank you again!!

Leisure

10/10

Exceptional

03 Jun 2019

Queen

This resort was a bit tricky to find, but once we stopped to read the detailed message that they had sent, it became very clear. The outside, from the street, is so different than the inside. Once inside the gate, I felt as though we were transported to an enchanted, peaceful wonderland. Our stay was magical. Birds and beauty. People are very friendly and they also helped us make reservations at the restaurant across the street. We highly recommend this peace-filled paradise and would definitely go again. What a little unexpected gem.

Family

2/10

Poor

30 Jan 2025

Kari

Terrible service

Don't even know where to start, but a few things: Tried to get contact with the hotel one month before arrival, but no answer on my e-mail. It was almost impossible to find the hotel since the name was something totally different than what was listed on hotels.com. No toilet paper and when I went to the reception I got some without a word from the staff. Most annoying was the lack of service what so ever.

Self

2/10

Poor

24 Jun 2024

Diego

WORST EXPERIENCE IN LONG TIME

SCAM ALERT. At my arrival to the place, they did not have my reservation. After complaining and checking it (20minutes with this) they told me there were overbooking in the hotel and I had no room. After complaining of that they offered me a room in the building next to them. As I came for business I said ok, but experience was horrible. Dirty apartment. Balcony to AC machines. WiFi not working. AC not working properly. DO NOT GO.

Business Self

2/10

Poor

06 Jan 2020

Manuel

Pesima instalaciones y atención.

Las instalaciones de la habitación es pésima. La puerta del closet no abre, el soporte de la ducha y del papel higiénico esta quebrado. El toma corrientes quebrado y descubierto con el peligro de electrocutarse, mesas de la terraza quebrada. Habitación sucia y cada 2 días la limpian. Esto lo reporté el primer día pero no tenia donde comprar esos repuestos según la repuesta entregada por la encargada. Coordiné taxi para la ida y la vuelta del aeropuerto tanto por correo como por teléfono y no llegó el taxi. El segundo día la mucama no hizo aseo y robó un perfume con crema recién comprado marca Victoria Secret a mi mujer junto con un labial y sombra para los ojos. La respuesta del hotel es que yo tenia que denunciar a la policía a la mucama ya que era su último día de trabajo.
el último día a las 09:30 am no había con quien hacer el check out (la recepción estaba cerrada).
Cama cruje al mas mínimo movimiento. En el aeropuerto no se conoce como \"TrueCost Caribbean Paradise\" el nombre real del Hotel es Tropicana.

Family

4/10

Poor

12 Aug 2019

Verified traveler

La persona que atiende no es sociable.
Se le reportan necesidades del cuarto y no las atiende.
El agua de las tuberias es agua salada, le solicite agua al encargado y no surtio, no habia agua para lavarse los dientes, te bañas con agua salada que es la que sale de la tuberia y no te sientes limpio.
La playa no esta cerca