Name: Paradisus Palma Real Golf&Spa Resort All Inclusive
Address: Playa de Bávaro, Punta Cana, DO

Paradisus Palma Real Golf&Spa Resort All Inclusive

Punta Cana · Dominican Republic

100 reviews shown

10/10

Exceptional

01 Aug 2026

Annia

I’m definitely coming back here. The food was amazing, the staff were incredibly friendly, the atmosphere was incredible, the activities were fun, and the property was magnificent. The rooms were clean, the pools were huge and very well maintained, and the hotel was always holding some kind of nightly event. Overall, my family and I had a wonderful time. The only thing that I did not like about the hotel was the room’s bathroom, which did not have a door. Instead, the bathroom had a rather see-through curtain which was very “romantic,” but not very appropriate for families. Just a slight warning for any families looking to book a room in the “adults only” section of the hotel, haha! That’s really it though. Everything else was spectacular. The hotel is brimming with wildlife too! There are all kinds of birds flying around the pool and cats lounging about, which made the experience a lot more interesting and humorous. In conclusion, the hotel was great. If you have the opportunity to stay there, you should!

10/10

Exceptional

28 Jul 2026

lamarre

Very nice place only thing not much choice in restaurant menu

10/10

Exceptional

27 Jul 2026

JAVIER

Excelent and luxury experience. Great staff, very helpful. Great food also. Will come back soon.

8/10

Excellent

27 Jul 2026

Gustavo A

The property was excellent, we were very disappointed with some food. The chicken and meat was overcooked and hard in every restaurant. Extremely happy with Angela she was very helpful and resolved immediately every issues we had.Excellent employee. Not to mention your breakfast lunch manager Jonathan very helpful and tried to accommodate all of us every single day.

10/10

Exceptional

27 Jul 2026

Waleska

Is a excellent place

10/10

Exceptional

26 Jul 2026

Jorge

Our visit to the Paradisus Palma Real resort was amazing. All worked together for a beautiful awesome experience from the staff, to the cleaning of the property and to the amazing food.
We are planning to return to it and be able to experience more and include some activities.
We recommend the place and evaluate it with the highest level possible.
Thanks to all people that made our vacation visit outstanding.

10/10

Exceptional

26 Jul 2026

Cristina

Such an amazing place, service everything was excellent......will be back

10/10

Exceptional

25 Jul 2026

Robin

We truly enjoyed our stay. From the beginning once we arrived Melvin took our baggage, he also carried us by golf cart to spa and then picked up our bags from room on check out day. He was very friendly and helpful. Once in The Reserve registration everyone was nice. In here we were escorted to our room by Zeneica (spelling) since our concierge wasn't available. We ran into her everyday. She is all over the resort, from check in to helping in restaurants. Always had a smile on her face and making sure everything was OK. Our concierge, Ricardo was very tentative to our needs (reservation, etc) and he decorated our room for our 45th anniversary. He texted us many times and came by to make sure we didn't need anything. The resort was extremely beautiful and clean. Mina Steakhouse was our favorite restaurant. The buffet was good, but most of the meat was usually over cooked. However, it had just about everything on it. Overall it was great and very relaxing.

8/10

Excellent

25 Jul 2026

Hunter

the room and property were very clean. food and drinks were very good! the only downside is there is not much nightlife on the resort compared to other resorts we have been to. the adult only sections were awesome but there was only 2 main pools. staff was very friendly and helpful.

8/10

Excellent

25 Jul 2026

Boris

10/10

Exceptional

25 Jul 2026

Colette

The staff was attentive, kind, and hardworking. You can choose between a family side and an adult side of the resort, but you all come together for dinner and activities. Make your dinner reservations early - they fill up fast.

Our concierge at the Paradisus Palma Real did an amazing job looking after us, providing us with daily information, making reservations for us, and helping us choose our activities. He was very professional and upbeat every time I saw him. I would definitely recommend him to others! He helped make our visit great!

10/10

Exceptional

24 Jul 2026

BETZAIDA

Excellent service. Amazing vacation!!!

10/10

Exceptional

24 Jul 2026

Alfredo

Everything was perfect Salvador from my assign concierge was very helpful

10/10

Exceptional

24 Jul 2026

Eden

Me gusta la ubicación,el servicio de todo el personal es excelente y su amabilidad.Especial reconocimiento a Gustavo nuestro conserje,siempre atento a que la estancia fuera perfecta,también los muchachos de el bar de la playa,Raúl,Denis,Maryleisi,todos en general,así como los de el restaurante de la reserva y las de la limpieza de la habitación.Gracias a todos.

8/10

Excellent

22 Jul 2026

Pablo R

Nuestra experiencia en Paradisus Palma Real fue simplemente extraordinaria. Desde nuestra llegada nos sentimos bienvenidos. Las instalaciones son hermosas, el ambiente es relajante y el servicio fue impecable, haciendo que cada momento de nuestra estadía fuera realmente especial.

Queremos hacer un reconocimiento muy especial a Angela Cuevas, nuestra concierge, quien fue una pieza clave para que estas vacaciones fueran inolvidables. Su amabilidad, profesionalismo, calidez y atención a cada detalle hicieron que nos sintiéramos atendidos y cuidados en todo momento. Siempre estuvo disponible para ayudarnos y se anticipó a nuestras necesidades con una sonrisa.

Uno de los momentos más significativos de nuestro viaje fue la celebración del 75.º cumpleaños de mi madre, y Ángela hizo que fuera un recuerdo para toda la vida. Se encargó personalmente de coordinar el pastel de cumpleaños, cuidando cada detalle para que fuera exactamente como lo habíamos imaginado. Fue un gesto que valoramos profundamente y que hizo que la celebración fuera aún más emotiva y especial para toda nuestra familia.

Gracias, Angela, por tu dedicación y por representar con tanta excelencia la hospitalidad de Paradisus Palma Real. Personas como tú marcan la diferencia y convierten unas excelentes vacaciones en una experiencia verdaderamente inolvidable.

Sin duda, regresaremos y recomendaremos este maravilloso resort a familiares y amigos. Gracias por crear recuerdos que atesoraremos para siempre!

6/10

Pleasant

22 Jul 2026

ariel

Limpieza bastante bien.

Personal en su mayoría amable

La comida, muy poca variedad.
En cuanto a la calidad, contaban con productos frescos, pero mal ejecutados, sobre todo las carnes.

Me correspondía un upgrade por mi situación en Expedia, no me lo dieron, el motivo?.. que era para adultos, pero no lo compensaron de otra manera.

Family_with_children

10/10

Exceptional

21 Jul 2026

Ashley Geneva

Has a great time. Would recommend

Family

10/10

Exceptional

21 Jul 2026

Kelly

Beautiful resort with great restaurants and activites

10/10

Exceptional

21 Jul 2026

taumara

Excellent service

Family_with_children

10/10

Exceptional

20 Jul 2026

Juan

El area de la piscina dentro hay areas con hongo y la barra le faltan losetas. Los empleados deben estar mas pendientes de la atencion al cliente que a la propina ya q sino le das propina por solo una vez que te atiendan luego no te quieren atender mas y hasta te miran mal

Family

10/10

Exceptional

20 Jul 2026

Juan

Nuestra experiencia en este hotel fue simplemente espectacular. Desde el momento en que llegamos hasta el instante de nuestra salida, recibimos una atención excepcional. Todo el personal nos hizo sentir bienvenidos, siempre con una sonrisa y una actitud amable y profesional.

Queremos destacar especialmente a los meseros del lobby, quienes hicieron que cada momento fuera aún más agradable con su excelente servicio, amabilidad y atención a cada detalle.

Un reconocimiento muy especial para Freyddy Ramírez, nuestro Guest Service. Sin duda fue la mejor parte de nuestra experiencia. Siempre estuvo pendiente de nosotros, resolvió todas nuestras inquietudes y se aseguró de que nuestra estadía fuera perfecta. Su profesionalismo, calidez y dedicación superaron todas nuestras expectativas. ¡Es el mejor de todos!

Recomendamos este hotel al 100%. Si pudiera darle una calificación, sería 100 de 10. Sin duda volveremos y lo recomendaremos a todos nuestros familiares y amigos. ¡Gracias por hacer de nuestras vacaciones una experiencia inolvidable!

Family_with_children

10/10

Exceptional

20 Jul 2026

Paul

It was a really nice spot. Clean and quiet.

Family_with_children

6/10

Pleasant

19 Jul 2026

Albert

The Good -
Dinners…most dinners food quality was very good. In order of preference: Blue Agave (2 dinners it was so good), Mina, Tokimeku (both ala carte and hibachi), Flora, and Mascalzone. Only disappointment was Mascalzone because we usually love Italian food.
Breakfast and Lunch Buffets…very flexible on either sit-down meal or just grab and go. It was nice to be able to take a play of anything you wanted to the beach or pool or back to the room.
Car Service provided by Talixo…very easy to use and reliable service to hotel and to airport.
Drink…the put plenty of alcohol in the drinks.

The Not So Good -
Towels…everyday would result in a search for towels. Each bar area near the condos should have towels, but they are very lazy at putting them out…so we would need to search the main pool area which didn’t always have them.
Room Service…every once in a while we would like a snack from room service. Each time we ordered, the order would be wrong or Not Delivered!
Housekeeping…many days they wouldn’t show up unless you called them. One time they came, but all they did was turn our ‘clean room’ button off and turn the A/C off but didn’t clean. Most times they would not replace the coffee pods or towels or tissue/toilet paper.
The Workers - it was mixed, but overall not as willing to help as other resorts we have been to in Cancun. Definitely not as acommodating.

Family_with_children

10/10

Exceptional

18 Jul 2026

Pedro

Todo muy bueno

10/10

Exceptional

18 Jul 2026

Evelyn

The pool and beach were great, and our room was clean, which made our stay even more pleasant.

Thank you for providing such outstanding service.

Family_with_children

10/10

Exceptional

17 Jul 2026

Tania

I love most how friendly and kind the staff is always with a smile in their face and if they see you woundering around rapidly they come to you to ask how can they assist you with.

Family_with_children

10/10

Exceptional

17 Jul 2026

Correy

amazing stay! staff was attentive and very helpful. aomw ayaff apoke no english but dis what theu could to try amd assist! food was amazing, drinks overflowing and bed was extremely comfortable!

Partner

10/10

Exceptional

17 Jul 2026

Fanny w

Love the staff everyone was very helpful at every moment, we were very satisfied with the amenities.

Family_with_children

10/10

Exceptional

16 Jul 2026

Rabih Afif

Perfect

Partner

10/10

Exceptional

14 Jul 2026

Wilfredo Fernando Napoles

El hotel con muy buenas vistas el personal muy profesional y atento destacando al bartender del lobby bar ANTONY CON SUS TRAGOS DE LUJO Y UN CARISMA Y PROFESIONALIDAD DE 5 ESTRELLAS Y TAMBIÉN A ROSMERIS LA CONCIERGE Q NOS ATENDIÓ DE MARAVILLA Y NOS CONSINTIÓ EN TODO Y A TODO EL PERSONAL PIENSO REPETIR LA ESTANCIA MUY PRONTO

Family_with_children

10/10

Exceptional

12 Jul 2026

Ana M

He ido múltiples veces a punta cana y sineore nos quedamos en diferentes resorts y esta es la primera vez q digo q quiero repetir resort, no pq los otros hayan sido malos, todos han sido muy buenos y hemos tenido excelente experiencia. Pero en Paradisus fue diferente. El servicio y atención de la gente, en el front desk, los empollados de los restaurantes, los chicos de la animación, en especial José y Víctor. Siempre dispuestos a sacarte una sonrisa, con una vibra maravillosa. Lo q más me gustó es q el hotel no es tan grande ni tan lejos de la playa. En otros hoteles tenemos q coger un carrito de golf o un trenecito para llegar a la playa. Aquí puedes llegar a todos los lugares caminando. La comida en los restaurantes q reservas es muy buena. El buffet es normal, no de mis favoritos pero muy completo. Los cafés y el helado delicioso, los eventos/shows en la noche buenismoooss. Definitivamente recomiendo a Paradisus palma real con los ojos cerrados!

Family_with_children

10/10

Exceptional

11 Jul 2026

Indrajit

We had amazing experience.

Family_with_children

10/10

Exceptional

10 Jul 2026

Erion

Beautiful place!

8/10

Excellent

10 Jul 2026

Angela Nicole

I cannot say that it was a perfect 5/5 just soley because of the communication. We had a 5 night stay here at the Paradisus Palma Real and it was absolutely beautiful with clean and well kept grounds. Food, drinks were excellent however, the service could have been better. There were 2/5 nights where someone in my family did not get a meal at the restaurants we ate at for dinner. The Asian restaurant and the Mediterranean restaurant definitely need more staff in order to have things flow properly. The resort itself is beautiful and relaxing and has plenty of space so you dont feel on top of one another. I definitely would come back here, hoping that next time we have a better outcome with service and communication.

Family

10/10

Exceptional

10 Jul 2026

Moisés

Excellent customer service, very clean property, friendly staff.Definitely a place to come back again

Partner

10/10

Exceptional

08 Jul 2026

Skyla Rae

This resort was outstanding! Salvador, our concierge, helped us make reservations, navigate facilities, and with off/resort suggestions. I would (and have) recommend this resort to friends and family! 10/10

Partner

6/10

Pleasant

08 Jul 2026

Eric

Not accommodating when it came to getting into restaurants when there wasn’t any reservations. Smaller resort also

Partner

10/10

Exceptional

08 Jul 2026

Madeline

It was a great experience staying here. The staff was very attentive and were always willing to go the extra mile for all needs. All staff were very informative. I can definitely recommend anyone to stay here.

Partner

8/10

Excellent

08 Jul 2026

Venus Marie

Beautiful Pools

Family_with_children

10/10

Exceptional

08 Jul 2026

deymer

Amazing food

10/10

Exceptional

07 Jul 2026

Ailyn

El hotel Paradisus Palma Real me pareció muy bueno, el personal trabaja con mucho profesionalismo y amor por lo que hacen, sólo decir que me gustaría un poco más de animación en el área de la piscina y extender los horarios de música en dicha área ya que a las 5:00 pm quitaban la música. Mi calificación es de 5 ⭐️ pues nos sentimos muy satisfechos durante la estadía en el hotel.

Family_with_children

10/10

Exceptional

07 Jul 2026

Tashae

The property was absolutely beautiful, and I immediately felt welcome and comfortable throughout my stay. The concierge provided excellent support, accommodating both my needs and my family’s needs with genuine care. Several staff members were warm, friendly, and eager to serve, creating a truly inviting atmosphere. However, some interactions fell short, as a few staff members were dismissive and did not demonstrate the same level of attentiveness or willingness to accommodate. They came off a little standoffish. Despite all of that, I definitely plan to book another vacation for my family in the future at this resort.

10/10

Exceptional

07 Jul 2026

Laura

The property looked like paradise...the pictures do not do it justice! The room was a suite and it was extremely well designed for families (sofa bed in living room with separate entrance to bathroom...two totally separate vanity sink areas). The bathroom had frosted glass on shower door and also on separate toilet area door... allowing multiple family members to share the bathroom with privacy! The hotel and room were extremely clean and beautiful. The food was good/very good. Lots of options for everyone with specialty restaurants and daily breakfast/lunch/dinner buffet. The fruit choices were amazing! All the food on the buffet was not always for me...but gave me the option to try new things while still having great items that I am accustomed to in USA. The staff were all very friendly and helpful especially our concierge Fidelina. Service in restaurants was not perfect but where is it?...or where is the food perfect? We primarily stay in 4 or 5 star hotels and I was very pleased and thought Paradisus Palma Real was a good value for the money. The included wine choices were limited but solid, frozen drinks not my favorite ... passion fruit juice exceptional. Free coffee and juice bar...really good! Fun night time musical performances. Most everyone spoke at least a little English... and I felt extremely safe in resort and on beach. Resort felt very European as well as Punta Cana...reminded me of Spain. The beach and pool areas were spectacular! I highly recommend!

Family_with_children

6/10

Pleasant

06 Jul 2026

Carlos Ernesto

me gusto la atención de los empleados pero EN MUCHOS LUGARES NO TENIAN AIRE ACONDICIONADO

Partner

6/10

Pleasant

06 Jul 2026

Estefania

The only think that I have to say is that there were many Haitians working at the hotel and even though some of them were nice, some of them weren’t. I’ve stayed in other resorts in punta cana and this is the first one in where the staff was almost 90% Haitians. I don’t have anything against them, but they tend to be rude when you don’t want to comply with the prices for the services they provide at the beach.

Family

2/10

Poor

06 Jul 2026

Brittany

Staff was terrible!

Family_with_children

10/10

Exceptional

05 Jul 2026

Luis Jonathan Benitez

Súper especial el hotel es hermoso limpio y el trato excelente

10/10

Exceptional

05 Jul 2026

Mark

Very good place

10/10

Exceptional

04 Jul 2026

Maitte

We had the greatest time. A must!

6/10

Pleasant

04 Jul 2026

Alia

We stayed in the Adults Only section. While the property grounds are generally well-maintained, the main pool has visible black mold and is in urgent need of cleaning and maintenance.

The resort is currently under renovation. The main buffet has been relocated to a temporary facility that is too small for the number of guests, which created long waits and a crowded experience.

We also had issues in our room with inconsistent hot water and the air conditioning.

Service was disappointing. Staff were not proactive or helpful. For example, at the restaurant bar we asked for water and were told to wait for our server, even though our meal had already ended and we were still waiting.

We were not impressed with the food at either the specialty restaurants or the buffet.

Based on this experience, we would not return.

Friends

10/10

Exceptional

04 Jul 2026

Leine

Todo en general muy bueno y muy recomendado. Pasamos unos días excelentes! Los muchachos del front desk Gabriel y Juan muy amables. Muchas gracias

Family_with_children

10/10

Exceptional

03 Jul 2026

Carmen

Excelente hotel! Desde el check in que fue rapido...la habitacion extremadamente limpia con una vista hermosa...todo el staff muy agradables,serviciales...las comidas..restaurantes...el spa...excelentes!! Y mencion aparte al Sr. Juan Peña (gerente guest expirience) gracias x tu amabilidad y trato hacia nosotras..10/10....nos vemos el proximo año!!

Partner

10/10

Exceptional

03 Jul 2026

Remie

The beach was excellent

Family_with_children

10/10

Exceptional

02 Jul 2026

Daisy

Un maravilloso hotel…personas muy lindas y encantadoras…la atención maginifica…Hugo el chef fue muy atento al igual q Dionis ….Andres…Antonio nuestro bartender favorito…fue en verdad unas maravillosas vacaciones

Family_with_children

10/10

Exceptional

02 Jul 2026

Albert

One of the best resorts i have been to. Top of the top. Even my 7 months old was having a blast. All the staff and i mean it when i say all were great. All greeted us with a smile. The activities were the best. Fernando is such a great activity instructor. The fresh omlettes in the morning was to die for. The older lady chef had the best omlettes. The dinner experiences was great. All the restaurants were decent but the best top one was Flora restaurant. Loved trying dominican cuisine for the first time and it was delicious! Definitely recommend. All the concierge people helped when needed. Shoutout to Andrés and Maria! Great people. Will definitely go back more and more.

Family_with_children

10/10

Exceptional

30 Jun 2026

Elias Mikhael

Fantastic Family Vacation! ⭐⭐⭐⭐⭐
This resort is the ultimate destination for a stress-free family getaway. The property is beautiful and extremely clean, featuring top-notch pools and direct beach access. There was never a shortage of fun things to do for all ages. The dining options were diverse and delicious, and the customer service across the entire resort was flawless. Highly recommend to any family looking to make great memories!

Family_with_children

6/10

Pleasant

30 Jun 2026

Naybi

Property is beautiful and well maintained , room are spacious and well designed .
Staff is friendly
Some of the event planning and information can be improved.
I will not consider this resort kid friendly , there are no activities for kids of any ages
Food quality is not bad but lacks options ... Buffet was mostly the same food every day
Travelled with 10 people and booked 3 rooms , made a request a month in advance to have rooms together but was only able to get 2 of the rooms together, not great when traveling with older people and kids ...
Resort Credits from Expedia are not handled properly and can be a headache to resolve ...

Overall a pleasant experience but could be much better

Family_with_children

10/10

Exceptional

30 Jun 2026

Luis

The staff was so cheerful and place was amazingly clean
Would go back

Partner

6/10

Pleasant

29 Jun 2026

Ariel

We were very excited for our stay because this resort is advertised everywhere as a luxurious 5-star property. Unfortunately, our experience did not meet those expectations.

The staff was the best part of our stay. Everyone we encountered was incredibly kind, welcoming, and genuinely helpful. They always did their best to assist us, and we truly appreciate their hospitality.

That said, several issues affected our overall experience. The A/C in our room never worked properly, making it difficult to stay comfortable. Our mini fridge also didn’t work, so none of our drinks stayed cold. In fact, almost every beverage we received around the resort was served warm, which was disappointing.

The dining experience was also inconsistent. We had a 9:00 PM dinner reservation, yet several menu items were already unavailable. Guests with reservations shouldn’t have limited choices because of the time. The buffet offered limited variety, and the food quality was inconsistent. Some meals were good, while others didn’t seem fresh.

We understand that no resort is perfect, but for a hotel that promotes itself as a luxury 5-star destination, we expected a much more consistent experience. We left feeling disappointed because the service from the staff deserved better support from the overall operation.

Family

6/10

Pleasant

29 Jun 2026

Victor J Linares

A/c cuarto mal funcionando , no había agua caliente en la habitación

Family

10/10

Exceptional

28 Jun 2026

Lina

Conveniently located 30 minutes from the airport and the stay was great. We had no issues and staff members were helpful. It's family friendly but there's an adult side as well. Our family enjoyed it and will probably be back!

Family_with_children

8/10

Excellent

28 Jun 2026

Laurie C

The property was beautiful. Our bartender Jose was the best. We had a swim up suite and he was the best. The staff at the buffet was great. The food at the buffet was not the best. Dinner we thought was the worst at the buffet but if you booked at the restaurants they were very good for dinner.
We did not have a butler or higher service and we felt like activity’s and programs were not explained to us. Overall we had a great time .

Friends

10/10

Exceptional

28 Jun 2026

George

Amazing people great stuff

Self

4/10

Poor

27 Jun 2026

Michi

The property itself was very clean, well maintained, and the staff was generally friendly and welcoming. Unfortunately, our overall experience fell short of expectations.

The biggest frustration was trying to make reservations at the restaurants. It felt like pulling teeth every single day, and it shouldn’t be that difficult when you’re paying for an all-inclusive vacation. We spent far too much time trying to figure out where we could eat instead of simply enjoying our trip.

As far as activities go, there really wasn’t much to do beyond sitting by the pool and drinking. If you’re someone who enjoys entertainment, excursions, or a variety of things to keep you busy, you may find yourself bored after a day or two.

I would not recommend this resort for families with young children. There were very few activities geared toward kids, and it seemed much more suited for adults. Even as a couple, we found ourselves wishing there were more entertainment options during the day and in the evenings.

Overall, if you’re looking for a quiet place to relax by the pool and have a few drinks, this resort may be a good fit. But if you’re expecting a true family vacation or a resort with plenty of activities and easy access to dining, you may want to consider other options.

Family_with_children

8/10

Excellent

27 Jun 2026

Kathleen

Very well maintained and clean. Entertainment every night. Too many areas for \"circle\" members only that were barely being used and wasted.

Partner

10/10

Exceptional

27 Jun 2026

yoel

Todos los años voy a Puntacana y el servicio en general es exelente siempre ,pero en este hotel fue algo especial la atención , no tengo duda de que regresaré

Family_with_children

10/10

Exceptional

27 Jun 2026

Jenny Hurtado

Unas vacaciones familiares inolvidables en Paradisus Palma Real Punta Cana!

Nuestra estadía en Paradisus Palma Real Punta Cana superó todas nuestras expectativas. Es el resort perfecto para familias con niños. El Kids Club es simplemente espectacular, con una gran variedad de actividades divertidas y bien organizadas que mantuvieron a nuestros hijos entretenidos. El personal es cariñoso, profesional y hace que cada niño se sienta especial.

El servicio en todo el resort fue excelente. Todo el personal fue amable, atento y siempre dispuesto a ayudar. El buffet ofrece una gran variedad de platos deliciosos y de excelente calidad, y los restaurantes de especialidades son extraordinarios. Cada comida fue una experiencia increíble.

Un agradecimiento muy especial al chef Hugo, cuya dedicación y talento se reflejan en cada plato. La comida fue mucho más que excelente y, sin duda, uno de los aspectos más destacados de nuestras vacaciones.

También queremos reconocer a Andrés, quien siempre estuvo al tanto de cada detalle y pendiente de que nuestra estancia fuera perfecta.

Anthony en lobby bar y los bartenders de la piscina con su atención y sus deliciosa coctelería marcaron una gran diferencia y nos hicieron sentir verdaderamente bien atendidos.

Recomendamos Paradisus Palma Real Punta Cana al 100 % para quienes buscan unas vacaciones familiares, con un servicio excepcional, gastronomía de primer nivel y actividades increíbles para los niños. ¡Definitivamente volveremos!

Family_with_children

10/10

Exceptional

27 Jun 2026

Ronald G

I loved the accomodations. the room was clean and well kept. Amenities were amazing. We had Jeyson, Yuderi and Martin serving us on the beach and around the pool. Their customer service was impeccable. The food was so delicious.

Partner

10/10

Exceptional

27 Jun 2026

Claudia

The entire property is beautiful, well maintained and extremely clean, the room spacious and comfortable
Staff very friendly and attentive

Partner

10/10

Exceptional

27 Jun 2026

Jeury

Excellent service

Family_with_children

10/10

Exceptional

26 Jun 2026

MELIDA

The facility is amazing and very friendly personnel.

Partner

10/10

Exceptional

26 Jun 2026

Jannet

Hotel and service was amazing. Hotel beautiful. 100% recommended I want to appreciate staff member Andres he went above and beyond.

Andres made our stay here pleasant because he cares for the guests here.

Friends

10/10

Exceptional

26 Jun 2026

Gretter Gonzalez

Fue especial y maravilloso estos días aquí en el hotel….todo el personal maravilloso,la atención mas q buena…nuestro concerge Andres muy atento y siempre pendiente de nosotros para q nuestras vacaciones fueran especial….todo el hotel spectacular….repetiremos sin dudas….

Family_with_children

10/10

Exceptional

25 Jun 2026

Patricia Jane

The entire staff at resort was incredibly helpful and made us feel like a priority. We did book a room with 2 double beds and it’s why we booked master but that was not a choice when we got here . Food, drinks, all exceptional.
We will be back!

Family_with_children

10/10

Exceptional

23 Jun 2026

Jonatan

Our stay at Paradisus Palma Real was absolutely wonderful from beginning to end. The resort is beautiful, the amenities are excellent, and the entire staff made us feel welcomed throughout our vacation.

A special thank you goes to our concierge, Ernesto, who was truly outstanding. He went above and beyond to make our stay as easy and enjoyable as possible. Ernesto organized all of our dinner reservations, scheduled our spa days, helped us book our excursions, and took the time to show us around the resort while explaining all of the amenities available to us. His attention to detail, professionalism, and friendly attitude made a huge difference in our overall experience.

Thanks to Ernesto, we were able to relax and enjoy our vacation without having to worry about any of the planning. He made everything seamless and stress-free.

We had an amazing stay at Paradisus Palma Real and created memories that will last a lifetime. We will definitely be returning in the future, and next time we hope to bring our entire family to experience this incredible resort as well. Highly recommended!

Partner

10/10

Exceptional

23 Jun 2026

Yanet Aguiar

Todo bien limpio y tranquilo, personal muy atento

Family_with_children

6/10

Pleasant

22 Jun 2026

Kyle

The resort itself was very nice. Staff also very nice. The food was ok- breakfast buffet was good. Dinner was difficult to get reservations even though it seemed like the resort was empty. If you walked by the restaurants you’d see that they were not close to capacity. I’m not sure why they would limit the reservations. But even saying that, the only decent meal was hibachi.

The night time live music and entertainment was fun.

Family_with_children

2/10

Poor

22 Jun 2026

Lisandra

Estimado equipo de Atención al Cliente:

Me comunico para presentar una reclamación formal sobre nuestra reciente estancia en Paradisus Palma Real, en el área The Reserve.

Lamentablemente, nuestra experiencia estuvo muy por debajo de los estándares que esperábamos de un resort de lujo y de un área VIP como The Reserve.

Durante nuestra estancia experimentamos los siguientes problemas:

• Limpieza deficiente de la habitación.
• Presencia de cucarachas dentro de la habitación, de lo cual tengo fotografías y evidencia.
• Aire acondicionado en mal estado. El problema fue reportado desde el primer día, pero no fue atendido adecuadamente hasta el tercer día, cuando finalmente cambiaron el termostato. Para entonces, nuestra salida estaba programada para el día siguiente.
• Solicité en dos ocasiones el cambio de sábanas debido a la presencia de insectos en la habitación y nunca fueron cambiadas.
• En una ocasión retiraron las toallas usadas del suelo y posteriormente las doblaron y volvieron a colocarlas en la habitación, aun estando húmedas y con mal olor.
• La calidad de la comida fue muy deficiente. En varias ocasiones recibimos carnes quemadas o crudas, y ambos sufrimos problemas gastrointestinales y diarrea durante la estancia.
• Al reservar The Reserve se nos prometió una experiencia VIP exclusiva que en ningún momento recibimos.

Partner

10/10

Exceptional

22 Jun 2026

Lily

The property was beautifully maintained and all staff was so kind and friendly. We felt welcomed immediately upon arrival and were greeted with a welcome drink. Our room was beautiful as well with a view overlooking the pool with the swim up bar and part of the ocean. 10/10 I hope to stay again!

Family

10/10

Exceptional

21 Jun 2026

Hope Noelle

Good catch! Here’s the revised version:

We had a wonderful stay at Paradisus Palma Real. Everyone we encountered was friendly, welcoming, and eager to help. Our room was cleaned and restocked daily, which made our stay comfortable and stress-free.

The family side of the resort was perfect for us, especially with the Junior Swim-Up Suite. Having easy access to the pool was incredibly convenient and made traveling with a toddler so much easier.

The buffet offered a good variety of food and was best when we went earlier in the day. The specialty restaurants were excellent and were some of our favorite dining experiences during the trip. The concierge service was also extremely helpful, making restaurant reservations simple and ensuring everything went smoothly throughout our stay.

Overall, we had a fantastic vacation and would happily return. We highly recommend Paradisus Palma Real for families looking for a beautiful, relaxing, and family-friendly resort experience.

Family_with_children

8/10

Excellent

20 Jun 2026

Christopher Paul

First time at the Paradisus Palma Real and had a very nice stay. The property is well equipped and it is great that each building for guests has a dedicated pool independent from the main pool and beach area. This gives you lots of options to just chill out or go hang out where music and activities are happening. Overall the food was good, not excellent but good. We stayed 10 days and had a very nice stay. Would recommend the Paradisus if you are looking to get away for a relaxing vacation.

Partner

10/10

Exceptional

20 Jun 2026

Edel Armando

Todo muy limpio. No vi nada roto. Buena comida. Era mentira lo de los aires acondicionado. El nuestro funcionó de maravilla. Pero lo mejor de todo es el personal. NUNCA había visto a un equipo tan dedicado, tan sencillos, amables, serviciales. Quedé fascinado con todas esas personas. Los únicos inconvenientes de nuestro viaje no tuvieron nada que ver con el Hotel (BELLISIMO) o con su incrrible personal, fue el Zargazo que no nos permitió bañarnos en esa bella playa, pero el hotel no tiene culpa de eso.

Family

10/10

Exceptional

18 Jun 2026

Kinjal

It was super convenient to beach, also the staff was super friendly. Definitely a place to stay. I wished the hotel had more amenities for kids, other than that it was excellent stay.

Family_with_children

10/10

Exceptional

17 Jun 2026

Roberto R Pena

Excelente resort. La comida, los trabajadores, los cuartos, el buffet, las piscinas, la atención al cliente. Todo todo maravilloso. Fuimos por primera vez y definitivamente regresaremos pronto. Muchísimas gracias a todos los trabajadores que nos hicieron sentir muy bien. En especial a Elvis, Fidelina y a Gerardo en el área del buffet. Gracias por todo!

Partner

10/10

Exceptional

17 Jun 2026

Yenny

This hotel was absolutely fabulous for our family holiday for 10 people. The food was incredible, room was spotless and gorgeous. The staff was so kind. The beach, pool, and activities were amazing. The only thing I’d improve, add a lift to the buildings, we had an elderly person with us who struggled using the stairs, also for accessibility for disabled visitors. Also I have a food allergy (dairy), and I let the hotel know and the staff members, but didn’t feel they really took it into consideration. I was given food that contained the item I was allergic to, even when I asked beforehand if this had dairy and was told no. I’d recommend adding some dairy free desserts. Otherwise, the food was incredible, especially the steak restaurant.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Josefina Lopez del

Staff was great. Specially the concierge Angela and the Luch Box service: Yanira, Rosana y Maria. Very helpfull and excelent service

Friends

4/10

Poor

14 Jun 2026

Nastasha

The best part about this hotel was the lobby when you first walk in with the beach view as advertised and the beach itself was absolutely gorgeous, but honestly that’s where it ends for me. Food is TERRIBLE, even at the restaurants, drinks are TERRIBLE, music is TERRIBLE or hardly any music, no activities or shows really, and most importantly, the staff are not too friendly and quite rude in my opinion. There were maybe 4 to 5 people l encountered that were friendly out of all the staff there. Another thing to note no one really spoke English. I would not recommend this place, don’t be deceived by the photos.

Partner

10/10

Exceptional

14 Jun 2026

Christy

Excellent property

Family_with_children

10/10

Exceptional

14 Jun 2026

Carlos Miguel Mallea

Excellent rooms, everything close

Family_with_children

10/10

Exceptional

13 Jun 2026

Luis Leonardo Gonzalez

Staff atentos y alegres, buenas facilidades para adultos y niños, cuenta con actividades externas al hotel incluidas en la estadía y buen servicio al cuarto. Pienso que pueden mejorar añadiendo un parque acuático para el disfrute de los niños, disminuyendo los precios de productos como repelentes para hacerlos más accesibles a los huéspedes y agendar grabaciones para promocionar el hotel durante día de semana para evitar que las mismas incomoden a los huéspedes.

Family_with_children

10/10

Exceptional

10 Jun 2026

Seyed Mostafa

overall, it was a very good experience. The resort itself is beautiful, clean, and has a great atmosphere.However, there were a few areas that could be improved. The drinks were not always prepared perfectly and felt a bit inconsistent. Additionally, we found the dinner options to be quite limited. We ate at the buffet most nights but unfortunately did not enjoy the food, as many dishes lacked flavor and were not very delicious.It is a wonderful resort, but the dining and beverage quality definitely has room for improvement.

Family_with_children

8/10

Excellent

08 Jun 2026

Richard D

Beach was much cleaner than adjacent resorts!

Partner

10/10

Exceptional

08 Jun 2026

Javier

Perfect

10/10

Exceptional

08 Jun 2026

Ana Margarita

The staff is absolutely wonderful. The food is great and there are many choices for activities to have a fun stay.

Partner

10/10

Exceptional

08 Jun 2026

Carlos

Clean rooms friendly staff..Overall Great Resort!!

Family_with_children

10/10

Exceptional

07 Jun 2026

Emmanuel

Rooms were dated in the adult only section

10/10

Exceptional

06 Jun 2026

Oscar

Great place! I would recommend it time and time again!

Oscar & Maria Teresa

Family

10/10

Exceptional

05 Jun 2026

Eladio

Super clean hotel and very friendly staff! Food was amazing!

Partner

10/10

Exceptional

05 Jun 2026

Laura

We stayed in the reserve adult only section and had our own concierge, Harry. He was amazing. The room was nice and clean. The property itself is large and we never felt like there were too many people. The property itself has a guard which made us feel safer.

Family

10/10

Exceptional

04 Jun 2026

Raeshell

The accommodations were great.

Partner