Name: Reserva Real By Harper
Address: Avenida Alemania, Bavaro, Punta Cana, 23000, DO

10/10

Exceptional

13 Jul 2026

Karen I Sanchez de

Muy lindo apartamento, excelente ubicacion y muy limpio

Family

10/10

Exceptional

13 Jul 2026

Samone

Very friendly and helpful staff, convenient to grocery store and shopping, resources in the plaza

Family

4/10

Poor

12 Jul 2026

Teresa

The location was excellent—only about 20 minutes from Punta Cana Airport, which was very convenient since my family and I were staying just one night before an early flight.

The hotel and its amenities looked nice, but we had a major issue with the bed in the master bedroom. It came apart simply from sitting on it, making it unusable.

When I called the front desk, I was told maintenance could look at it the next morning, which wasn't helpful since we were checking out early. As a result, I had to sleep on the couch.

It was disappointing that such a basic issue couldn't be resolved.

Friends

6/10

Pleasant

09 Jul 2026

ANA L

Was given a room that was not cleaned or prepared. Then switched to another room where room safe was not working and could not be replaced or fixed.

Partner

8/10

Excellent

08 Jul 2026

Amariyah

Rooms were a little dirty not bad. Water didn’t get hot had to take cold
Showers but other than that was a nice hotel.

Friends

10/10

Exceptional

06 Jul 2026

Torrence

I really enjoyed my stay. The staff was really helpful.

Family

8/10

Excellent

06 Jul 2026

Jaditza

As a regular traveler, the property was nothing out of this world but the space in the room was nice. The shower could use better cleaning. There was no dish soap so there was no point in having a kitchen with dishes unless the expectation was to leave dirty dishes in the sink. The staff was nice. Overall the price wasn’t too bad for what you get. We only stayed there temporarily for one day so I cannot really can’t provide an extensive review as I typically do.

Partner

10/10

Exceptional

01 Jul 2026

Isaiah

Staff was nice and accommodating

Friends

10/10

Exceptional

27 Jun 2026

Chris

When traveling to the dominican, and using the Punta Cana Airport, usually spend the first and last night of the stay at Reserva.
Price point is excellent, hotel is very clean, staff are very friendly, and there are four large pools to use. Restaurant, Pizzeria, and Cafe located on site
For the most part, everything is exceptional. The two points that would lose marks, are that the hotel does not accept American Express, and if you stay in the F units, they back on to the main road which can be very noisy.

Self

10/10

Exceptional

23 Jun 2026

Cynthia

It was a pleasure staying at your property. The front desk staff was exceptional.

Wander was amazing at check-in and very helpful with directions and information regarding the property and access to the room door.

Hacell was superb, always providing outstanding service with a warm smile. He assisted me with my bags and suggested local food options.

Willy & Carlos were very helpful assisting me with my bags upon my second visit same day I checked-out. I missed my ride back and return for one more night.

Housekeeping does a great job, keeping all areas of the property fresh and clean.

So glad I booked my stay with breakfast included. Great options and delicious food and service. The restaurant has a very mediterranean feel in my beautiful island!

The property was very safe and more so, with the four locks the door has- I've never seen a door so secured in my life!

I felt at home and very comfortable at this property so much, that I will stay here every time by travel needs permit.

Partner

6/10

Pleasant

22 Jun 2026

Shelly

The rooms were spacious and I liked that there were two separate rooms and bathroom. However the first room we were given on the A tower had roaches. We had to have our room changed to another Tower after we saw adult and baby roaches crawling about. We were moved to the B tower nad did not encounter any roaches.

Friends

10/10

Exceptional

22 Jun 2026

Cynthia

Excellent stay!

10/10

Exceptional

07 Jun 2026

Carmella

I received great service. Entire staff was beyond helpful even with the language barrier at times. From the front desk to the house keepers. Very polite and well mannered. I would recommend staying here again and again. Safe, friendly, clean. I even accidentally left my door wide open one day and was gone the entire day. Nothing was disturbed. Walking distance to stores. Excursions pick you up right in front of the building. It gets no better.

Family

8/10

Excellent

07 Jun 2026

Jena

We (myself and my 3 year old) had a good stay. Location was ideal, with everything we needed within walking distance, or a short (and affordable) ride away. In the immediate plaza: several restaurants, pizza shop, cafe, mini market, ATM (all walkable). Not in the same plaza, but also walkable: a full grocery store. The hotel is directly across the street from the main gate of the Lopesan Resort - we booked a Monkeyland activity through Viator, and were able to arrange for pickup there. Not the safest to walk to the beach/Cielo Beach Club, but possible, or it’s a very short ride away. Ubers were always available quickly and affordably in the area for us. If heading to beach club, take your own towels - when we visited Cielo, they were always either out of towels or had already ended towel service for the day. Room was as advertised, but could have been a bit cleaner. Having a kitchenette & washer/dryer was very convenient (there is one appliance that both washes and dries). Minor gripes - our safe didn’t work, nor did the button on our phone to call to the front desk. Hot water was limited, we had to shower quickly to not run out of hot/warm water. Sofa bed in 1BR was a VERY small fold-out futon (we had to request extra bedding for it). Fine for us as it was for a 3 yr old, not ideal for an adult. Pools could have been cleaner. Rooms facing Av. Alemania are noisy at night. Overall we had a very pleasant stay and the entire staff was amazing. Absolutely recommend for families.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Miguel

Muy buen hotel!

Partner

8/10

Excellent

23 May 2026

MIGUEL ANGEL

More profesional staff

Self

10/10

Exceptional

20 May 2026

Michael donnell

Loved it

Family

10/10

Exceptional

19 May 2026

MIGUEL ANGEL

Mejor Mantenimiento a las Habitaciones

Self

10/10

Exceptional

12 May 2026

Lucy

Nice place, clean, staff very friendly.

2/10

Poor

11 May 2026

Ada

Simple terrible experience

Partner

2/10

Poor

11 May 2026

Ada

Simple just terrible

Partner

10/10

Exceptional

07 May 2026

Madinakhon

Very clean place and I really enjoyed my stay. Everything was as described

Family

6/10

Pleasant

03 May 2026

Elena

The hotel and rooms are great and reasonably priced.
The check-in process however was horrible. The front desk walked us to our room and when he went to open it there was male guest staying there. Apparently staff was supposed to move him to another room but he was unaware. They went back & forth for 5m until the staff finally found us another room 30m later. While they ended up upgrading us to a nice suite the entire process was frustrating especially at night when we just wanted to sleep.

Friends

10/10

Exceptional

02 May 2026

Timothy

Spacious rooms. Very clean. Would be better if WiFi is better.

10/10

Exceptional

02 May 2026

Zoila

I really enjoyed my stay, the staff was super friendly and helpful, and responsive the room was clean and comfortable.

10/10

Exceptional

01 May 2026

Michael

Everything was great I enjoyed it

Self

6/10

Pleasant

01 May 2026

Soraya

Need more clean in the Corridor
I ask for a extra sheets set and they delivery the next day.

Partner

10/10

Exceptional

01 May 2026

fernndo

I would have to say that the property was super clean. That’s what tan Beautiful bathrooms and showers were excellent. I have no complaints. I would recommend anybody to stay here. The design and amount of pools is the premises is impressive. My wife and I had a great time.

Family

10/10

Exceptional

28 Apr 2026

Viviana

Everything was perfect! Location is close to everything. Room was just how it looks in the listing. Staff was very helpful and nice. Will definitely stay here again!

Partner

6/10

Pleasant

22 Apr 2026

Alix

It’s a beautiful place but there were quite a few things that made my stay an unpleasant one:
No TV in the sitting area. When there is a TV, the remote is missing.
No hot water one morning, when reported to front desk, clerk Hacell asked me if I knew how to use the faucet. I put him in his place.
Room is switched. At 11 PM fire alarm went off ( no one’s fault ) and I was offered another room after making it clear that I would not spend the night in there.
At midnight went to my 3rd room, no TV in the sitting area. Comfortable bed, slept well. Getting ready for a nice shower before flying back to FL. BOOM, no hot water again. Took a cold shower, checked out and had a safe flight home. My issue is, instead of addressing the problem at hand, you are given a handful of excuses. Still, Staff is courteous, except for that smarty one; the rooms are spacious and beautiful, some with a nice balcony, beautiful pools, secure parking lot, nice location, a couple of miles to downtown, they just have to take care of the little things.

Self

4/10

Poor

20 Apr 2026

Noah

Overall enjoyed my stay and seemed like a good deal for the fairly affordable price. Unfortunately upon checking out I was asked by to wait until a walkthrough was completed of my room. I was forced to wait nearly half an hour while a Staff inspected every corner of the room. After the lengthy inspection was completed I was told I’d need to pay an extra fee for a few coffee drops that spilled on a sheet. The extra fee and inspection seems slightly unnecessary and another way to justify charging you more for your stay. If you stay at this hotel I’d be extremely mindful that any small item out of place or used could request in additional charges.

Self

10/10

Exceptional

19 Apr 2026

Oluwatoyin

I really enjoyed my experience at this hotel. It looked exactly as it does in the picture and I paid for breakfast which I also enjoyed.

Also wanted to add that there was a man named Luis at guest service! He was exceptional, he ensured we were entertained before the receptionist came to give us our keys, he helped with the boxes and also recommended tours for us as well.

I would definitely recommend this hotel for anyone. Clean rooms!!! Great staff!!! 10/10 experience.

Family

8/10

Excellent

16 Apr 2026

Priscilla

Great staff!

10/10

Exceptional

14 Apr 2026

Juan Jose

Volvería sin dudar. Excelentes las habitaciones, muy bien equipadas. Muy amable el personal de recepción

Partner

10/10

Exceptional

12 Apr 2026

Khalid

Clean room and facilities

6/10

Pleasant

10 Apr 2026

Oladapo U

It was listed to come with breakfast but there was none.

Partner

10/10

Exceptional

09 Apr 2026

Andy

It was very easy to get to the hotel and the staff were very friendly and the rooms very clean .

Family_with_children

6/10

Pleasant

09 Apr 2026

Girish

The room was very spacious and clean. The sound insulation, however, is not that great and so, you hear all the traffic noise if you are facing the main road.

Family

10/10

Exceptional

05 Apr 2026

Carolyn

The room was very spacious & clean. The staff were so nice and helpful as well. I also like that there were multiple pools and places to sit poolside. Also, there is a small market, bar and a few restaurants in the location area for easy access

Self

10/10

Exceptional

04 Apr 2026

Dwayne

The room was pretty clean, but could have been cleaner. Very comfortable and the staff was very friendly. Will definitely stay here again with my family.

Family_with_children

10/10

Exceptional

03 Apr 2026

Nicole

The apartment was beautiful and so is the property. Excellent customer service as well!

10/10

Exceptional

31 Mar 2026

Andre

Clean room, easy check in, no breakfast in hotel.

Friends

10/10

Exceptional

30 Mar 2026

Pasquale

Hola

Great property High end amenities

Best Gym I seen so far
5 outdoor pools .

Very close to bibijauga beach

Pasquale & Maria
Gracias a todos. ¡Nos vemos pronto! Ciao

10/10

Exceptional

30 Mar 2026

Paris

Everything was great. Had an issue with the hot water but was resolved instantly. Staff was excellent . I would suggest either providing a dish soap. My stay was overall good.

Self

8/10

Excellent

27 Mar 2026

Curry

There were no laundry service at least I didnt try using it...

Friends

10/10

Exceptional

24 Mar 2026

Aaron

Excellent stay

Self

8/10

Excellent

19 Mar 2026

Maurice

Great Deal

8/10

Excellent

19 Mar 2026

Maurice

Nice Quality
With a location you can get to places quickly from

10/10

Exceptional

17 Mar 2026

Ross

Difficulty with door lock. Otherwise friendly staff and responsive to needs

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Dina

I have stayed here a few times. I LOVE this beautiful hotel 😍!

Friends_and_family Friends

8/10

Excellent

16 Mar 2026

Kevin

The front desk staff is top notch, particularly Jose and Hacell. They were patient with our large group check in, helpful when I had questions and responded quickly when I had an recurring AC issue. I saw Hacell handle a particularly difficult customer and calmly diffuse the situation. The accommodations are beautiful and well appointed, but the property should more accurately be described as a condo or apartment property rather than hotel. The hotel info regarding shuttle service is misleading. It indicates the service is available, but really should just say that the front desk can call a shuttle (in other words taxi or van) for you. The beach and usable beachfront property should be in walking distance, but the direct route in front of the property is a narrow and dangerous two-way road with no sidewalk, unlit at night and runs right through several construction projects.

Business Friends

6/10

Pleasant

16 Mar 2026

Laurent

Check In and Check Out are very slow, only one person behind the desk so if you have 2 or 3 guests ahead of you that is an easy 20 min.
Bed Sheets clean but stained
Room floors are not so cleaned, some hair here and there.....

Self

10/10

Exceptional

15 Mar 2026

CARLOS

Great place to stay!

8/10

Excellent

12 Mar 2026

Manaya

Clean room, loved all the nice pools. The microwave unfortunate didn’t work. Great amenities, beautiful scenery. Only downside was not being able to get picked up for our excursions from the hotel. We had to go across the street. Very nice and friendly staff. 8/10 overall.

Family

10/10

Exceptional

10 Mar 2026

Vaden

This hotel is beautiful and the staff are exceptional.

2/10

Poor

10 Mar 2026

Dan

Customer service was severely lacking as English was very limited. The smoke detector was beeping every 30 seconds in our room and their solution? Turn off the breaker so we have no smoke detector at all. Did you want blinds on the windows? Nope. We hung a towel over the window. Worst of all they double charged me by not releasing the hold on my credit card and after 3 months won't issue a refund. It's fraud and criminal and intentional. After 10 reminders to make it right they won't, even after admitting their mistake. Mistakes happen but refusing to fix the mistake is intentional. Traveler beware!

Partner

6/10

Pleasant

07 Mar 2026

Isabelle

Chambre spacieuse mais service plutôt lent. Wifi pas disponible partout. Chambres situées en face de la rue bruyantes. Il faut privilégier une chambre donnant vers la cours intérieure et la piscine.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Lynda

Loved this place so much! It was super clean, the pools were amazing, and the staff were very friendly.

Friends

10/10

Exceptional

06 Mar 2026

Nayely

Me encantó. Buen servicio, el personal muy amable y el lugar es muy acogedor!!! i love it

Partner

10/10

Exceptional

19 Feb 2026

Abby

Clean and beautiful rooms. The staff were friendly and helpful.

10/10

Exceptional

19 Feb 2026

Philippe Bossey Christian J

The room and amenties were awesome, and the staff is great and responsive. No negative point.

10/10

Exceptional

16 Feb 2026

Yolanda

Great

6/10

Pleasant

15 Feb 2026

Jenifer

The rooms are massive for the price.

But everything good has its down.

I would stay here again!

The bad things:
- no hot water
- WiFi only in living room
- Netflix and YouTube only
- breakfast offered at unreasonable high price
- hundred dollar deposit

Good things:
- comfy beds
- kitchen, living room, bedrooms
- conveniently placed
- pools
- AC works

I ended up switching hotel from a very crappy one. If you’re looking at staying at Melina Hotel go ahead and cancel and stay here. They got roaches, they scam, and the rooms are 1/5 of the size, and I am not exaggerating.

The beach is close. There’s shops close. Plenty of restaurants close. Walkable places to eat and grab a quick snack.

Business Family

10/10

Exceptional

10 Feb 2026

Yasmany

Awesome place

10/10

Exceptional

09 Feb 2026

Charles

The room was great. Amenities top class! Clean and modern! Mgr Heriberto and staff were great! Loved our stay! Will be back!

Leisure Family

10/10

Exceptional

07 Feb 2026

Ralph

Great

10/10

Exceptional

04 Feb 2026

Gustavo

Great rooms, great pools, great terrace, great staff, everything was great!
Close to the beach but not in the beach but it's not an inconvenience.

Friends_and_family Friends

8/10

Excellent

04 Feb 2026

PRATIBHA

Clean room

2/10

Poor

03 Feb 2026

pablo

No water in the kitchen. No plates. The room phone did not work. They run out of towels. Only one key for two guests. And when we informed all this nothing happened. Very sad. And most importantly when I paid they offered a shuttle to the beech. They do not run it any more so you have to pay for Uber each time. I will never come back. I will not recommend it to anybody

10/10

Exceptional

01 Feb 2026

Kevin

The largest Hotel Room (like a One Bedroom Condo) we ever stayed at, Amenities were tremendous, Staff very accommodating. Very hard to communicate in English though. Hidden Gem

Leisure Partner

10/10

Exceptional

31 Jan 2026

Pauline

The staff was very friendly. The room was great.

Leisure Family

6/10

Pleasant

30 Jan 2026

Jan

I have mixed feeling about this property. I stayed in two different rooms. The first one was a 2-bed room apartment. This one had a living room and a kitchen. Everything was nice except we had no hot water. The second one was a a 1-bedroom apartment, which also had a living room and a small kitchen. We had hot water, but we had to make two requests for our towel and was told this room did not provide a blanket.
The property is in a location where everything was in the neighborhood. A Coffee shop, a good restaurant, a grocery store, a pharmacy, even a hair/nail salon!

Leisure Friends

6/10

Pleasant

30 Jan 2026

Margaret

No hot water or working air conditioning in one bedroom. Listed with washer & dryer, but only had washer. Also heard hot water complaint from another guest.

Leisure Friends

10/10

Exceptional

27 Jan 2026

MIGUEL ANGEL

100% good

Leisure Friends

6/10

Pleasant

26 Jan 2026

Sean

The apartment was spacious, clean and had the basics (towels, shower gel/shampoo). The washing machine was nice. Would have been better if there was a tiny amount of dish soap to wash the dishes, and a kettle or non-useless coffee maker.

I was annoyed because I booked based on the photo of a balcony with some chairs looking across a courtyard, but I got no private outside space, and a view of the very loud and busy road.

The dude who followed us up to the room and then pretended to check fuses and lights and hang around waiting for a tip didn't impress.

Leisure Partner

6/10

Pleasant

26 Jan 2026

Kimberly

Positives: The rooms are very nice, clean, spacious, modern, and well-furnished. The property is attractive and convenient (though on a busy main road and intersection so somewhat noisy).
Negatives: We sat and waited a LONG time (35-40 mins) even though we arrived after 3pm check in time.The desk staff was nice but no sense of urgency and cleaning staff even more so. And lobby was not busy, so they were not overwhelmed. No one helped us. We are a retired couple and my husband walks with a walker and was clearly not well. We had multiple suitcases and struggling. We handled it alone with a lobby full of staff watching us. Plus gave us room long walk and far away from elevator. No awareness.
TV volume would only go to a whisper level. We had to read the movie because could not hear it. And no international news channels.
Since property and rooms are nice, I would recommend for a longer stay where you have a car. But understand it is more of an apartment and you are mostly on your own,

10/10

Exceptional

24 Jan 2026

Renee

Great hotel and location

10/10

Exceptional

24 Jan 2026

Abigail

The room, staff and everyone were super great❤️

10/10

Exceptional

21 Jan 2026

Joseph

The entire team was costumer service oriented. A shout out to Carlos. My experience was excellent will be back

Partner

10/10

Exceptional

21 Jan 2026

Pamela Smith

Beautiful property. Staff were very nice, comfortable bed.

8/10

Excellent

21 Jan 2026

Kenneth

From the listing, it was unclear whether there would be two beds or two full bedrooms; it turned out to be the latter, and the apartment was huge. It was a high-quality place in a great location. The gym could use some work—there were issues with the A/C, lights, and treadmills—but it appears these will be addressed in the coming weeks. It could also provide paper towels with cleaner so users can clean up after themselves.

Business_and_leisure Partner

4/10

Poor

20 Jan 2026

Ravel

The place was not clean, property is not being maintained, they experienced an energy outage and they had no generator for such big place.
Wouldn’t come back…

10/10

Exceptional

20 Jan 2026

Sharmalyn

Significantly larger than any of the other hotels around, it’s basically a mini 1 bedroom apt, cute little balcony and 5 pools. The staff onsite are great as well, very nice and helpful. There is everything you need downstairs but if you’re willing to walk a bit there is a larger grocery store to your right about 5 minutes walk. Overall 5 stars.

Leisure Self

10/10

Exceptional

20 Jan 2026

Jennifer

Beautiful room, beautiful property, and the people were very helpful!

Leisure Family

10/10

Exceptional

16 Jan 2026

Freddy

Great place, i recommend it

10/10

Exceptional

13 Jan 2026

shirley

Clean room modern upscale 😍

Business_and_leisure Partner

10/10

Exceptional

13 Jan 2026

Melanie

Brand new everything. Would highly recommend this property. Great staff.
WiFi was bad but excellent everything else.
Good access on site to eat or get Uber.

Leisure Family

10/10

Exceptional

13 Jan 2026

Olivia

Smooth checkin process, fully luxury rooms just need to add wash towels to the room very close to surrounding attractions.

Self

8/10

Excellent

11 Jan 2026

Justin

The only thing that I would change is the breakfast it was not the best

Leisure Friends

2/10

Poor

10 Jan 2026

Chris

We we’re not able to stay at property, had to fly home early as my partner was hospitalized in the Dominican and we had to return home early. No compassion from property for refund, provided proof and everything… unbelievable. Don’t recommend!

Partner

10/10

Exceptional

08 Jan 2026

Samone

Great room with good cookware, dishes, and washer dryer, breakfast included was good, friendly and helpful staff and exceptional bellman (Luis)

Leisure Self

8/10

Excellent

08 Jan 2026

JEEVASUTHAN

The property is good. Spacious and good amount of sunbeds.

The issue with the property is cleanliness.

My room had:
1) Blood stains on the curtains
2) Toilet had not been cleaned properly. There were yellow stains on the toilet bowl.
3) Blanket had stains.
4) Sofa was heavily stained.
5) Dirty tissues and dirt in the kitchen drawers.
6) Used water bottle and ice cubes in the freezer.

I extended my stay by 2 days and booked a smaller room (1 bed instead of 2) and it was better. But I noticed there is a lack of consistency between the rooms.

Original room had shaving set, body lotion and shower cap. Next room had body lotion and 2 shower caps.

Original room did not have anywhere to hang wet clothes, 2nd room did.

There were 2 towels provided for both rentals. But that doesn't make sense as the original fits 4 people and the 2nd only 2.

Leisure Self

6/10

Pleasant

03 Jan 2026

Allan

I believed these suites are individually owner who rent them out? as there is much privacy in the livinf room at night time. can see through the curtain. No curtain at thr kitchenwindows. Anyone can see through what we aee doing

Partner

8/10

Excellent

02 Jan 2026

Daniela

Overall it was fine but before checkout there was no watter at all in the room.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Reynaldo

From the lobby and pool areas to the rooms, this entire hotel is amazing. Well-maintained, clean, and beautiful. The rooms are spacious, modern, and very nice, each room with its own dedicated AC — a huge plus when everyone sleeps at different temperatures. Modern Samsung appliances and fully stocked kitchenware made the stay even more convenient.

The staff was very friendly and helpful. The private parking lot was great — a security gate and parking just steps from your door.

The only downsides: the shower temperature never got warmer than room temp, and the washer/dryer combo took 7.5 hours for a single load, which is wild.

Other than that, the stay was absolutely amazing. The location is close to major activities, restaurants, and stores. Highly recommend if you’re not trying to spend resort money or roll the dice on a sketchy hotel.

Business_and_leisure Family

10/10

Exceptional

23 Dec 2025

Dina

Everything is wonderful! The hotel is beautiful, spotless and the staff is great. I have stayed there 3 times and I am definitely returning. I love everything about this hotel!

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Diana L.

Rooms were modern, spacious and clean. Great location. Staff was very accommodating and helpful.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Luciano

Our stay was great, very nice and clean room, very comfortable. Will recommend definitely