Name: Adults Only Club at Lopesan Costa Bavaro
Address: Playas De Bávaro, Higuey, La Altagracia, Punta Cana, 23000, DO

8/10

Excellent

21 Jul 2026

Regina

My husband and I stayed at this resort in April. We booked with Expedia, and we were upgraded to a room with a private pool area. It was amazing. The room was spacious and comfortable. We did experience not having warm water to take a shower. We had to take cool showers; it was bearable, and we didn't make a stink about it. The overall service of the resort was very nice, and the issue with the shower was easy to overlook. We would stay again. Beautiful resort overall.

Partner

10/10

Exceptional

20 Jul 2026

Jessica

Beautiful

Partner

8/10

Excellent

18 Jul 2026

Maria Esther

Sinceramente tuve que caminar demaciado por dentro y por afuera😰

Partner

10/10

Exceptional

14 Jul 2026

Altlady

The only bad thing I can think of is, you have to be prepared to walk a lot. My feet got burned the first day because I had some sandals. But apart from that everything is excellent!! I will definitely go again, the staff is amazing they treat you like royalty.

Partner

10/10

Exceptional

22 Jun 2026

Geraldine

Excelente estadía me gustó mucho

4/10

Poor

08 Jun 2026

Johana

The hotel was great. The staff are not so friendly, it felt as if you were bothering them everytime you asked a question. But overall the hotel was okay. Food not so good. The only mean we really enjoyed was breakfast.

Friends

10/10

Exceptional

07 Jun 2026

erik

loved it would come again

Partner

10/10

Exceptional

07 Jun 2026

Damian Martinez

Todo estuvo muy bueno sólo unas recomendaciones
1) El horario del show sería mejor más temprano es decir 09:00Pm
2) El Bar del loby resulta pequeño en relación al hotel y sus visitantes uno más en la parte superior sería genial y mucho más práctico además debiera mostrar las bebidas disponibles
Gracias

Family_with_children

10/10

Exceptional

07 Jun 2026

Ingrida

We have a very good time. The food was delicious and all amenities nice and clean, and all the staff members was nice and pleasant.

Friends

2/10

Poor

05 Jun 2026

Oliver

Nada atentos

Partner

10/10

Exceptional

01 Jun 2026

Ernesto

clean rooms beautifull property

Partner

8/10

Excellent

31 May 2026

Carmen

En general las facilidades hermosas y el personal muy amable. Me sentía complacida con la experiencia en general, hasta que hubo un apagón que se extendió toda la noche en lo que debía ser nuestra última noche para disfrutar de las facilidades. Todo fue muy incómodo, nos quedamos a oscuras en pleno show bailable. En consecuencia además se fue el agua así que hasta tuvimos que dormir sin bañarnos y sin aire. Pude percibir que no hay un plan de emergencia. Fuimos al cuarto alumbrándonos con el celular. Me sentí estresada, insegura y decepcionada.

Family

10/10

Exceptional

30 May 2026

Andrew

Amazing stay, would definitely return

Partner

8/10

Excellent

26 May 2026

Soraya

.

8/10

Excellent

25 May 2026

Genesis

We had an amazing stay! The food was alright some restaurants much better than others such as Inari & El Asador. The property was beautiful & staff was very friendly & helpful although the language barrier was difficult at times when contacting room service. The beach & pools were lovely. Definitely recommend!

Partner

10/10

Exceptional

25 May 2026

Enrique

Exelente sección, muchos empleados para ayudarte y servicio.

8/10

Excellent

25 May 2026

Jennifer

Overall was excellent.
But one opportunity is the cleanliness of the cups, plates and related things. They cleaned the cups only with water and handy wipes. The cups were with bad odor all days. You can see them doing it in a daily basis, so is normal form them. Maybe they need to be trained so they can avoid infections and other health situations than can be happening right now. They wash the cups, take them to a trash can and reuse the cups in that very moment.

The service was excellent and the staff also were great.

Partner

10/10

Exceptional

24 May 2026

Lerner

This is our second time coming to Lopesan, we love the environment, the tranquilty, assortment of amenties and optionsprovided.

Family

6/10

Pleasant

23 May 2026

Patricio

The hotel was great. Food was good at the buffets and really good at the restaurants. Staff members in certain areas made me feel as if I was a burden. The guys at the beach bar were great, but the ones by the pool were not hospitable. Overall a great place to stay, just wish some of the staff could improve on customer experience.

Partner

10/10

Exceptional

23 May 2026

Manuel Rosa

Buffet muy bueno. Propiedad bien cuidada. Restaurantes pueden mejorar. Lo pasamos genial.

Partner

8/10

Excellent

23 May 2026

Jorge Luis

Our visit was for 7 days, and although the entertainment staff was excellent, there were only 2 short activities during the entire daytime, and only in the pool area. The hotel could make an effort to offer more daytime and nighttime activities to break the daily routine for visitors.

Family

6/10

Pleasant

18 May 2026

Scarlet

food was super mid, if you thinking of staying at the adults only— please know kids and families still have access to walk through the adults only premises. Every morning i was woken up at 8-9am by kids running around and crying. Will not go back as i couldn’t relax. The staff was super friendly and helpful. You’ll need reservations for every restaurant on site except the valley which is open 24/7. The room service food was awful. This is literally false advertisement.

Partner

10/10

Exceptional

03 May 2026

Tolgar

Cool place. Clean. Pretty lux. Would recommend.

Self

10/10

Exceptional

01 May 2026

Linda

We loved the beautifully maintained property, the ease to get around and many restaurants, pools and bars.

Partner

10/10

Exceptional

30 Apr 2026

Janet

A more beautiful and trendy resort for the price you will not find! I fell in love with this place within a couple of hours and I’m booking it again for 6 months time!
The grounds are breathtaking and felt like I was in a jungle forest bathing all the time. The saxophonist in the lobby bar did it for me ! Most beautiful time. Food room everything better than others I’ve been to.

Partner

10/10

Exceptional

30 Apr 2026

Jessica

Great ambience to relax, access to the beach, comfortable rooms, the entire premises color, decor and smell it was very pleasing. The food was incredible, staff very nice and friendly. I will recommend this resort to family and friends.

10/10

Exceptional

28 Apr 2026

Carolina Cerpa

Overall we absolutely loved our stay. The variety of activities and food was great. And the different environments from quiet pools to party music had us entertained and relaxed the entire time. I do wish there was a jacuzzi by a pool but the 25 min at the hydro spa was good too. We had a swim up pool which made it nice for slow nights or quiet private mornings. The shows in the theater were great entertainment after dinners and the games in the pool were fun to watch

8/10

Excellent

25 Apr 2026

Robert

I will start with saying we loved this resort and would stay there again. Food options great. Pools great. Beach was great. Bar tenders were rude unless you are female but all other staff were great. Our only real issue was with housekeeping. They never filled our mini bar and snacks the entire week we were there and they never left enough towels or wash cloths for those in the room. Stay away from Nexus Tours - they take your money and then don’t deliver. Also watch the golf carts coming around the corners. But once again we WOULD stay there again.

Family

2/10

Poor

24 Apr 2026

Patrice

Honestly I would have liked more adult amenities
I thought it was adult only but
there was kids everywhere
all over the oool party was in the smallest pool the resort had
It was totally impossible to make dinner reservations at the restaurants the food at the buffet was cold and horrible there was NO AUTHENTIC DOMINICAN FOOD
the Dominican breakfast had melt d white cheese n the mango had no flavor after the 3rd night is when my party of 12 realized the nachos burgers n fry chicken was the only thing we wanted over all its more of a retirement home vibe with grandparents that want to take there grandkids out

10/10

Exceptional

24 Apr 2026

ANTONIA

Awesome!!’

2/10

Poor

24 Apr 2026

Omar E

This was the most disappointing and frustrating experience we have ever had on a trip. The service at this hotel is abysmal, starting with the front desk staff, who right from the start tried to charge us an extra $134 per night for an upgrade to which I was entitled as an Expedia Platinum member. This is an upgrade I have consistently received at every other hotel that offers this perk; however, because this place tries to squeeze a profit out of everything, they chose not to honor it. Instead, they fabricated all sorts of excuses to justify their actions to Expedia even though, right to my face, they had explicitly asked me for extra money. The receptionist displayed a terrible, rude attitude, and they actually preferred to leave rooms empty rather than provide us with the service.
I booked this hotel as an \"adults-only\" property, yet there are children everywhere; it is *not* an adults-exclusive resort. Everyone is mixed together, and you have to constantly search for the designated adults-only zones and even then, children still manage to get in! You see them in every hallway, and starting at 6:00 AM, they are already screaming right outside the guest rooms. The hotel itself is beautiful, but it is a complete waste of potential given the terrible service and lack of professionalism among the staff. I gave it one star because zero wasn't an option. I absolutely do not recommend this hotel; I would not return, nor would I ever recommend it to everyone.

Family

10/10

Exceptional

23 Apr 2026

Jose

Everything was perfect!!!

Partner

4/10

Poor

23 Apr 2026

Kierra

For starters the food was amazing! The staff were half decent, rude, and RACIST. When they think you can’t speak Spanish they say rude things about you in Spanish. Upon leaving the resort the staff made my group go through the detectors multiple times and accused us of stealing towels from them. Once they realized we didn’t steal they gave no apology and proceeded to keep us at the hotel in the driveway until they found all the check out tickets that THEY misplaced due to their accusations. Don’t think I’ll be returning due to the rude staff. My swim up room was splendid and again so was the food. I wish the staff had more etiquette.

Friends

10/10

Exceptional

22 Apr 2026

Abraham

Very friendly staff , very clean organized

2/10

Poor

21 Apr 2026

Colianne

RACIST! The staff are rude and disrespectful. My group of 12 were discriminated against and picked on the entire trip. If you don’t speak Spanish, they take advantage of you and act oblivious. We feared for our safety and would not recommend this resort to any person of color! The only positive interaction we had was with majority of the female staff and one waiter named Anthony from the Valley restaurant. We were accused of stealing a wash cloth during check out, when they checked our bags and found nothing, they were embarrassed and tried to hold us so we would miss our flight. NEVER AGAIN.

Friends

4/10

Poor

21 Apr 2026

Jessica

On one occasion, we ordered room service, but it never arrived. After almost two hours, we called room service and were told that someone had knocked on our door; however, we never heard anyone. This was particularly strange because we were in the room the entire time, and we did hear the housekeeping staff knock that day while we wait for the breakfast. As a result, we missed breakfast altogether, which was both annoying and disappointing. It would have been much better if someone had called us to clarify the situation.

Family

10/10

Exceptional

21 Apr 2026

erica

Had a wonderful stay, huge property so we did a lot of walking.. but it was plus to walk off in the food we ate. Buffet food was good, had aloy of different options but for resort food pretty good sometimes cold but there was a microwave you can heat up. Restaurant food pretty good hard to get reservations so book as soon as you check in, adult side could’ve used a little more entertainment. One pool party!! But super fun the staff does really good engaging.. nigh entertainment was decent, started late tho 10 pm with the day drinking and doing day activities sometimes hard to stay up!! Overall a great stay and will stay again!! The staff is everyone wonderful and that is a plus

Partner

6/10

Pleasant

19 Apr 2026

William

The property is beautiful as explained on the website, but the customer service in the dining areas (all meals) was horrible for the most part. Multiple attempts to get drinks and food and was ignored or not helped. I tried to give benefit of the doubt but realized it wasn't on accident. It was intentional. It really seemed like the wait staff hated their jobs and took it out on the tourists.

Family

8/10

Excellent

19 Apr 2026

Takhia

The property was beautiful. The staff wasn’t as friendly as other resorts but they weren’t rude. Housekeeping didn’t leave but one towel set once cleaning the room and dining only allowed one napkin per guest which was strange to me. This was one of the biggest resorts I have been to thus far and the pool was just beautiful. It was hard to find beach chairs as people claim them early but you never saw anyone at them. The beach was great but had a lot of seaweed. I would highly recommend this resort to couples.

Family

6/10

Pleasant

17 Apr 2026

Shakerra

I stayed at Lopesan Costa Bávaro Resort from April 11–16, and overall, the experience was mixed.

The resort itself is very large and beautifully decorated, but it could really benefit from clearer maps and better signage—getting around wasn’t always easy. Unfortunately, the service left a lot to be desired. Many staff members, especially at check-in and the front desk, were not very friendly or helpful, and it felt like additional training is needed in those areas.

There were also some issues with the room. I encountered two roaches—one in the room and one in the closet. While I understand that insects can be common in the Caribbean, I didn’t expect to find them inside the room. When I reported it, the response was disappointing, as I was simply told housekeeping could come again, with no real resolution offered.

That said, a few standout employees completely turned things around for me. Domingo and Claribel at the adults-only pool bar were exceptional—friendly, attentive, and genuinely welcoming. Felix at the late-night restaurant, The Valley, was also fantastic. Without these three individuals, my experience would have been significantly worse.

In short, while the resort looks great, service and guest support need improvement and the rules around the adults only pool need to be revisted. Out of the days I was there there was only entertainment at the pool one day. The staff members mentioned above were the highlight of the stay and made a big difference.

Friends

10/10

Exceptional

17 Apr 2026

MIkeya

Went with my partner, we travel often. One of the best resorts I’ve been too. So much to do. We had a swim up suite. It was beautiful & worth it. Will be back soon.

Partner

10/10

Exceptional

15 Apr 2026

Stephanie

Excellent staff; they went far and beyond to make us feel

2/10

Poor

13 Apr 2026

Helen

I recently stayed at Lopesan Costa Bávaro Resort Spa & Casino – Adults Only Club with a group where we booked 7 rooms, and unfortunately, the experience was very disappointing.

The biggest issue is that this is marketed as an “adults only” experience, but in reality, it is not. The only adults-only features were a very small pool with no special atmosphere or view, one restaurant, and a small buffet. There were no enforced regulations—kids were freely present even in areas that were supposed to be adults-only, including the pool and beach areas. Overall, the resort felt extremely family-oriented, not a true adults-only environment.

If you are a young adult group looking for privacy, a kid-free atmosphere, and a fun vibe, this is not the place for you.

Customer service also fell short. I paid an additional $700 at check-in to upgrade my room, yet it wasn’t ready until nearly 8 PM. I spent hours waiting with my luggage, repeatedly being told “30 more minutes” or “45 more minutes,” which was very frustrating. When the room was finally given to me around 7:45 PM, it was clear it had been rushed and quickly cleaned just to accommodate us.

When I requested some form of compensation for the inconvenience and lost time, the staff refused. On top of that, no one explained the benefits of the “unique member package” that came with the upgraded room—I only learned about it at checkout, which made the experience even more frustrating.

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Heather

Clean rooms, outstanding staff, fantastic beach front with plenty of chairs. Excellent food!

Partner

4/10

Poor

01 Apr 2026

Haley Marie

Resort was beautiful. Unfortunately the food was not good. The 3 restaurants we went to was hibachi, Mexican and steakhouse. Other than three Mexican was the best, but it took over an hour to get our food because the server forgot to put our order in and he was rude on top of that. Reservations are very limited. There is no Stille bar figured they would have servers walking around offering drinks that only happened once the four days we were there we wanted to drink. We have to get up and walk to the bar then in line, the staff wasn’t friendly. The buffet I’d write a one out of five in the room Service is zero. Bad food selections/options and it was always cold. I ordered nachos because you can’t go wrong with nachos but they don’t even put cheese on them. We met other families while we were there. They complained about the same stuff we weren’t happy with. I would not stay here again, even if they offered me a free trip back.

Family

10/10

Exceptional

01 Apr 2026

zoe catherine grace

Beautiful rooms! Amazing staff, the beach was amazing, just an all around awesome stay!

Partner

6/10

Pleasant

31 Mar 2026

Jahaelle

Found 2 roaches in my room. Sheets were stained and shower was dirty. The room has a bad smell .

Partner

10/10

Exceptional

31 Mar 2026

Daniel

Very confy, outstanding service.

Partner

10/10

Exceptional

30 Mar 2026

Gary L

Was a beautiful property, food was excellent, and staff were friendly and attentive!

Family

10/10

Exceptional

30 Mar 2026

Jadon

Staff was excellent and food was pretty good for an all inclusive

6/10

Pleasant

30 Mar 2026

Kim

We were booked in the \"adult only\" area which is not adult only- I was awaken each morning by a screaming child in the adult only area of the resort. This property is NOT adult only.

Our shower was clogged from day 1 and after 3 showers, the shower water flooded into the room. We had to request 3 times to have it looked at, fresh towels replaced and water-logged towels removed.

Food was meh....
Spa service was nice.
Excursion was ok...
dance club opens too late, 12am, but the shows end at 10pm so not much to do between.

There was a strange sewage odor near the elevator we used.

The beach COULD be beautiful but there are so many boats anchored in front of the resort we couldn't see the horizon. The swim area is roped off due to the boats so it is not a great beach to enjoy in the water.

PLUS there was an altercation over the beach chairs where a 40 yr old dad w his young daughter(in the adult only area) removed towels from a chair that he thought was vacant, and when the 70ish yr old man and his wife returned to their chairs they threw the girls sand toys and their belongings into the sand which led to a 40vs70 argument and pushing and shouting, threats, and a snatch of a hat, toss of sunglasses.... finally the sandcops showed up.... nothing resulted in this, but a crazy experience.

We loved DR and will return to DR but not to this resort. It's dated, stinky, average food, average service....

Friends

10/10

Exceptional

30 Mar 2026

Don Michael

Our stay at Lopesan was perfect. My future wife and I enjoyed every moment-from the incredible food to the relaxing, upscale atmosphere. The entire resort felt thoughtful and well-designed, and every part of our experience made the trip feel special. We left already talking about when we'll come back.

Partner

10/10

Exceptional

29 Mar 2026

KRZYSZTOF

Good

10/10

Exceptional

27 Mar 2026

Mary

Everything was spectacular. I’d come beck in a heart beat. My friend and I had a blast. Thank you!!

Friends

10/10

Exceptional

27 Mar 2026

Leeanne

The rooms are spacious and clean and the bed was comfortable. Multiple pool options meant we did not have any issues securing a lounge chair. At times the music around pool areas could be too loud but it all ends by 6pm.
The resort has something for everyone - it is very large so be prepared to walk.

Family

8/10

Excellent

26 Mar 2026

Amy

Nice room and view of the adult pool, lots of walking this resort is huge and many food options.

4/10

Poor

25 Mar 2026

Juan

Mi experiencia en este hotel fue bastante decepcionante. La higiene de las habitaciones es muy deficiente; desde que entramos se notaba que la limpieza no era adecuada.

Las toallas están viejas y muy gastadas, y ni siquiera colocan jabón en el baño, algo básico que cualquier hotel debería proporcionar a sus huéspedes.

El refrigerador de la habitación no enfría, por lo que no sirve para mantener bebidas o comida fría. Además, las jaboneras del baño estaban descolgadas, lo que demuestra una clara falta de mantenimiento.

Otro problema importante fue la ducha: cuando uno se baña, el agua no drena correctamente y el área se inunda. Esto resulta muy incómodo y poco higiénico.

Para completar, el control remoto del televisor no funciona, por lo que ni siquiera se puede usar la TV correctamente.

En general, la limpieza, el mantenimiento y los detalles básicos del servicio dejan mucho que desear. Definitivamente necesitan mejorar la higiene de las habitaciones y el estado de las instalaciones.

My experience at this hotel was very disappointing. The hygiene of the rooms is very poor; from the moment we walked in it was clear that the cleaning was not adequate.

The towels are old and very worn out, and they don’t even provide soap in the bathroom, which is something basic that any hotel should offer to its guests. On top of that, we found cockroaches in the room, which

Friends

4/10

Poor

25 Mar 2026

Frank David Balbusano

Buena comida, gran limpieza, servicio a la habitacion eficiente, toma corrientes funcionales, servicio de cable decente, jabon de baño, iluminacion en areas exteriores, todo eso le falta. X lo demas todo bien.

10/10

Exceptional

23 Mar 2026

Kiara

One of the best hotels at DR !

Friends

10/10

Exceptional

23 Mar 2026

Rasheeda

It was an amazing trip and property. The hotel staff was excellent and the property was very clean and safe property. I really enjoyed and will return soon.

Friends

10/10

Exceptional

23 Mar 2026

Joel

It was beautiful! Jessica the manager in Mareas Resturant was the best Host ! She was amazing you should commend her!

10/10

Exceptional

22 Mar 2026

Christian

Super Good

10/10

Exceptional

21 Mar 2026

Selena

There was so much do to at this property, the food was amazing although I didn’t get to try all the restaurants. I just didn’t like how the adult only side had kids but everything else was amazing.

Friends

10/10

Exceptional

16 Mar 2026

Stanley

Perfect stay

10/10

Exceptional

15 Mar 2026

Olivia

There was endless things to do! We went for four nights and there was still more we could’ve done. Some things you pay extra for, but it’s fun and kinda worth it.
The rooms???? Amazing…. Simple, neat, clean, beachy, it was great!

10/10

Exceptional

15 Mar 2026

REINALDO

Th property was very clean.

10/10

Exceptional

11 Mar 2026

Kristin

I had a lovely visit. Although there are >1000 rooms in the resort, I never felt that things were crowded. Although, I would recommend making reservations at the reservations early. The food was great! I will go back.

Self

6/10

Pleasant

10 Mar 2026

Todd

Restaurants, great, but avoid The Valley. Grounds/facilities, excellent. Gym, spa, very nice. Couples massage, excellent. Bar locations, drink options, good. Good sized room but very cold - thermostat always reverted back to 22C. Got an extra duvet. Fridge stocked most days. Pools good. Beach lounge chairs okay with options for straw umbrellas if placed your towel by 730am.
Adults only? Nope! Kids everywhere! Naming convention used on Expedia, and likely everywhere else, misleading. This resort has three names: 1) Adults Only Club at Lopesan Costa Bavaro - All Inclusive; 2) Unique Club at Lopesan Costa Bavaro - All Inclusive; and 3) Lopesan Costa Bavaro Resort Spa & Casino - All Inclusive. When selected filter for “adults only” on Expedia, got this resort. I didn’t pick up on the club part.
Adults only means an adult only section of rooms in the south-west section at the front of the hotel. Selected the Tropical room. It faced outside the hotel, south, looking at apartments, a road, some palm trees - not very picturesque or “Tropical”. Road is used for all deliveries, garbage trucks, motorcycles, recycling, noisy from 630AM. Requested to be moved, but couldn’t until after the second night, on which they followed through.
Adult only pool was good enough and had security - no kids. Adult only section on the beach not enforced - kids. Adult only buffet same - kids. Hey, we like kids and have 3 young adults, but this whole Adults Only thing is completely misleading at Lopesan.

Partner

10/10

Exceptional

10 Mar 2026

Makayla

The pool was very clean, staff very friendly, drinks very good! Beds were very nice and room was clean!

Friends

6/10

Pleasant

10 Mar 2026

Justin

The property was gorgeous and well maintained. However, bathrooms were frequently dirty, service at the ala carte restaurants and the many bars was awful. Tipping didn't help. All we wanted was for staff to smile once and a while. The check-in process was horrendous, took almost two hours to complete. Beach was gorgeous, room was clean, Party Boat excursion through the resort was affordable and easily the highlight of the stay. Will try a different property next time.

Friends

10/10

Exceptional

10 Mar 2026

Junuel

Amazing stay 10-10

2/10

Poor

09 Mar 2026

Courtney

Was not adults only. Nobody spoke English. The staff were rude and the food was sub par.

Partner

10/10

Exceptional

08 Mar 2026

Ovando

I showed up and they knew me. They treated me and my girlfriend really well and the hospitality was too notch. Definitely recommend this destination to anyone who wants to relax and be treated like family. Big thumps up to Lopesan and the entire staff there.

Partner

8/10

Excellent

08 Mar 2026

Adam

It’s a large, very nice and clean property. We elected the Adults only package with Unique upgrade. Pools were very nice. Our room was clean. Staff for the most part was very accommodating, even though there was a language barrier. We enjoyed the Unique Beach Club amenity along with the Unique pool areas. Our only complaint was the food. If you’re a foodie, your options are very limited. We found the Unique Beach club BBQ/ buffet to be our best option for food. The meat options (cooked to order) trumped anything we found in the restaurants, even the steakhouse. Restaurant La Boheme was our most frustrating experience during our stay (language barrier and lack of service). We left before ordering food due waiting too long to place an order. For best experiences at the restaurants, don’t deviate from the menu options.

Partner

10/10

Exceptional

08 Mar 2026

Marlene

Great resort! Could not have been happier with its amenities, food choices, pools, and beach!

Friends

8/10

Excellent

07 Mar 2026

Monica Bonilla

I recently stayed at Lopesan Costa Bávaro Resort, Spa & Casino and overall had a very good experience.

The property itself is amazing,beautiful, very well maintained, and extremely clean. The bedrooms were impeccable, and you can really see that the resort takes great care of the facilities. Everything around the property looked organized and in great condition.

Regarding the service, room service was excellent. The staff delivering the service were friendly and efficient. However, I did notice that some other staff members around the resort were not very welcoming and sometimes didn’t even greet guests, which was a bit disappointing.

The only reason I can’t give the resort a full 5 stars is the food. The buffet was decent, but the à la carte restaurants were not particularly impressive. In my opinion, the food there felt very similar to the buffet, just served in a more elegant setting.

Overall, it’s a beautiful resort with great rooms and good maintenance, but the dining experience could definitely be improved.

Partner

10/10

Exceptional

05 Mar 2026

Nathan

Great food selection throughout the buffets and restaurants. Lots of local options as well. Local vendors are on the beach for excursion possibilities. Bars are conveniently located. Domingo was the best bartender, located at the adult only pool. Room was very clean and the ladies did a great job of keeping it tidy. Casino was pretty slow but if it’s a busy night, enjoyable. Coffee spot was relaxing and I loved the layout of the entire property.

Partner

6/10

Pleasant

04 Mar 2026

Roxanne

Hotel was very noisy with doors slamming all around us. Beds were not that comfortable. Restaurants were nice. Buffet was mediocre. Staff was very nice

Partner

8/10

Excellent

02 Mar 2026

Jamie

Staff were wonderful! Always smiling and willing to help you find what you were looking for. Only a few language barriers.

Amenities were hit or miss. The adults only areas were amazing, it was just a bummer none of the pool areas near the ocean were adults only. The only adults only pool was no where near the ocean or views of the water, but it did have its own bar. It could use more chairs for more people to have a place to keep their stuff while in the water.

Stayed for 5 days and never could find a place to sit on the beach. All chairs had towels on them being saved for hours and hours with no one using them, so that was really frustrating for the rate to not get to spend a day on the beach without just popping a towel down on the beach (nothing in the shade was ever free).

Spa was wonderful, massage was incredible and it was serene and not overpriced (in my opinion).

Food was hit or miss. A lot of variety of cuisine but nothing was put out in the buffet to say what it was (no signs for a majority of the dishes) so it was difficult to know what you were looking at.

Felt like it was sold as adults only, but a majority of the place is full of kids. If you truly want a kids free experience you’re severely limited in where that is the case.

Family

10/10

Exceptional

02 Mar 2026

Ray

Staff were all very helpful, happy, and knowledgeable. Very clean facilities and our swim up pool is something I will miss a lot. The La Pearla bar in the adults only section was amazing and our bartenders (Domingo and Jhoanny) were the absolute best. Beautiful property and beach. All of the À la carte restaurants exceeded my expectations on all levels.
Pro tip for others would be to get to the beach between 6-8 am in order to secure a spot.
We will surely come back in the future.

Partner

10/10

Exceptional

02 Mar 2026

Alba

Very nice hotel, good food and drinks, great service, hotel is renovated and updated. Entertainment is not great, the shows are not good at all but other than that it was great. Definitely coming back again

Partner

2/10

Poor

01 Mar 2026

Patrick

Staff was rude. No Ac, dirty spots on the comforters. Room had dirty areas. Pool areas filled with dirty towels. Did not enjoy it here. Not coming back to the DR

Partner

10/10

Exceptional

27 Feb 2026

DEENA-KAY

Good

8/10

Excellent

26 Feb 2026

Elvira

The stay would have been excellent if not one rude employee. He was managing the pool cabana beds . Disrespectful and sexist . His name is Jimmy !
Otherwise , the resort is well maintained, food was good and mostly everyone was very nice .

2/10

Poor

25 Feb 2026

Merrily

I was really excited about this resort, but boy was I disappointed!!

First we couldn't book an ala cart dinner for the first 2 nights we were there. Apparently that's standard? So we ate at the walk in restaurants that were mediocre at best.

Then about day 2 I guess the maids didn't appreciate me sleeping in, so they did their best to wake me up every morning by phoning, opening the door and turning the light on or shutting off the air conditioner.

Then I got blasted by some woman in Spanish for taking the \"wrong towels?\"

Not acceptable Lopesan! Never again. I wouldn't go back if it were free!!

Partner

10/10

Exceptional

24 Feb 2026

jose

The staff is just amazing, makes us feel comfortable all the time, the food is just unbelievable and the restaurants are gorgeous

Family

8/10

Excellent

24 Feb 2026

Abby

The rooms were spacious and clean. In fact, the whole resort was very clean and well maintained. Lots of restaurants but reservations are troublesome. The buffet food was... buffet food. It was just okay. Drinks were mixed decently. Some bars were better than others. It was very difficult to get a spot on the beach or by the pool. Most of the staff and customer service were subpar. If they were replaced with some people that just smiled once in a while the experience would have been 6 stars.They definitely gave the vibe that they didn't want to be there or help us. Our room refrigerator was broke and we put in TEN requests. Everyone acted like someone was on the way but nobody ever showed. It was SO frustrating to not be able to have a cold drink in your room. I will definitely return to the Dominican Republic and I would return to this resort in a heartbeat IF the customer service/staff had been more friendly. For now... I will find a new resort next time.

Partner

10/10

Exceptional

22 Feb 2026

EDUARDO

Excellent environment, food, service and facilities

Self

4/10

Poor

21 Feb 2026

Bridget

The room and swim up pool were great. The grounds of the resort and beach were lovely. Calling this an \"adults only\" stay is a complete misnomer. There are children literally everywhere. The \"adults only\" buffet just means a dining room to sit in, but you only sit there after battling through little kids running all over in the same place to get your food. The \"adults only\" roped off section of the beach is filled with families not watching their children and when you ask security for assistance, they just get you another chair and place it next to more kids. Children running around screaming through the lobby. The staff was good overall, some more friendly than others. I wish, though, I hadn't paid more for adults only as it was anything but. I won't be back.

Partner

6/10

Pleasant

20 Feb 2026

Mayra

We stayed at this hotel expecting an adults-only experience, but we were disappointed. While the property had an adult section, there was no real separation, and children were visible and audible throughout. The hotel itself was beautiful, clean, and well-maintained, with friendly staff. Lunch was decent, dinners were great, but the spa fell short of expectations—no aromatherapy, and it felt subpar. A major issue was vendors selling fake goods by the pool—especially Cohiba cigars—which felt like a breach of trust. We complained but received no resolution. On top of that, our attempts to arrange …for a birthday went unanswered, and no one followed up. In summary, while the hotel looked great, the experience was marred by broken promises of an adults-only atmosphere and lack of trust in on-site sales. Unfortunately, we won’t be returning.

Partner

10/10

Exceptional

18 Feb 2026

Karla Elizabeth

Everything was great from beginning to end, great staff. Luis, Lenny, Moises at check in were wonderful and upgraded our room. All the bartending staff was great as well as the servers.

Friends

6/10

Pleasant

17 Feb 2026

Paola C Salazar

Overall, we had a good stay at the resort, but unfortunately we experienced a very distressing incident with a security staff member named Luis Miguel Suero.

My husband and I placed our bag and towels on an empty chair before entering the adult pool. Out of courtesy, we asked the gentleman sitting next to it if anyone was using it. He clearly said no and confirmed it was fine to use, explaining he was alone. The group next to us (triplet brothers) typically occupied three chairs daily, and the chair we used was not being used.

Despite this, Mr. Suero approached us aggressively and began yelling at us in front of other guests, accusing us of taking someone’s chair. It was extremely embarrassing and completely unnecessary.

The guest next to us was shocked and also reported his behavior. When Guest Services came to the pool to identify him, he continued yelling — even in front of them. The Guest Services representative himself stated that his behavior was completely out of line and unacceptable.

Although the incident was reported to the security department, nothing further was done. We continued seeing him working in the same area for the remaining two days of our stay, still behaving rudely. It was very distressing.

It is disappointing that someone with such hostility and lack of professionalism is allowed to work in a resort environment meant for relaxation.

10/10

Exceptional

17 Feb 2026

Ebone

Clean facilities and room, great activities and Inari Restaurant was the best!

Friends

8/10

Excellent

17 Feb 2026

Glenn

Always friendly staff , very nice property,decent but not great food ,restrictive.dining and pool bed options

Partner

2/10

Poor

16 Feb 2026

Damian

You have a beautiful property, but the guest relations and supervisory staff delivered the worst hospitality experience I have encountered anywhere in the world.

There was no visible hotel management present during a serious health and safety incident. Our room had bed bugs and visible mold on pillows mattress, and duvet. Rather than addressing these issues professionally and in line with basic hospitality standards, staff attempted to minimize and cover them up.

Late in the evening, the guest relations supervisor attempted to force us out of the hotel while they had all of our personal belongings. At that time, I had only a bathrobe with no access to my clothing until they realized we had witnesses. The hotel refused to provide reasonable assistance such as a clothing allowance or timely heat sanitation of our belongings, despite explicitly promising to do so.

We were eventually moved to another room more than six hours later. That room was also unacceptable, with visible signs of prior occupancy including used Q-tips, no garbages in the room, and multiple maintenance issues.

I have never felt so vulnerable, unsafe, and disrespected as a guest. We initially tried to handle this situation discreetly and with grace. The hotel responded without professionalism, empathy, or accountability. They falsified records and all!

This experience reflects a complete failure of guest relations, crisis management, and basic duty of care. They completely ruined our celebration!

Leisure Friends

2/10

Poor

15 Feb 2026

Salma

This was not the relaxing, adults-only experience we paid for.
Customer service was terrible. The reception employee, Luis (adults-only side), was rude, impatient, and clearly annoyed by basic questions about the facilities.
The resort app doesn’t work, making it impossible to book à la carte restaurants. We were told everything was fully booked for our entire 3-day stay, so we were forced to eat at the buffet the whole time.
This is NOT a true adults-only resort. There’s only one adults-only pool and one bar. The “adults” buffet is shared with the family buffet — only the seating area is separated. All other areas are full of kids.
Despite multiple pools and beach areas, you can’t find a sun bed unless you wake up at 6am to reserve one with towels. No policy is enforced.
The beach in front of the hotel is very disappointing — swimming is restricted to a tiny shallow area because excursion boats are parked right there.
Noise starts at 6–7am with loud staff in the hallways. Security couldn’t handle a drunk guest screaming at 11pm. Room cleaning was very late (2–3pm).

Would not return or recommend.

Leisure Family

10/10

Exceptional

15 Feb 2026

Sandra

Best resort

Leisure Partner

8/10

Excellent

15 Feb 2026

Casey

Beautiful resort. Plenty of pools, shopping, places to eat, have drinks, and relax. Our room was very comfortable and cleaned daily. The staff were very nice and accommodating. We loved the adult only pool and Beach Club buffet the most.

Leisure Friends

2/10

Poor

14 Feb 2026

Alexis

While we believed this was “Adults Only”, it was anything but. They had one pool for adults and over the course of three days (we originally were staying five, but left due to our disappointment) we never could snag chairs (even at 9:30a) so were forced to sit at pools with screaming kids and loud DJs. The food was subpar at best. Breakfast and lunch had very limited options. One coffee bar that had a line anytime we went, all to get a Dixie sized cup of coffee. Alcoholic drinks were over saturated with sugar and cheap liquor. One red and one white wine option, everything else you had to purchase and unfortunately both were unpleasant.

And to top it all off, when we asked to go home and after trying to speak to management for 48 hours, the manager informed me I would only get a refund from them for the two nights if I told Expedia my statement was false (I had previously reached out to Expedia asking how I should go about getting reimbursed for two nights and the resort was privy to my message). The manager took a photo of my phone with his phone after I showed him my message to Expedia showing him I “lied” about my statement.

Coming from a background in hotel management at luxury resorts, I never in my life experienced such service. To top it all off, we were on our mini-moon and not one person acknowledged it.

If you want any sort of relaxation and elevated experience this is not the resort for you.

Veronica in Guest Services was a gem and I appreciate her help!

Leisure Partner

10/10

Exceptional

13 Feb 2026

Daniel

Staff was very helpful, they upgraded me to the swim up room for free as a birthday gift. Downstairs bar to the left the best bar to go to for the vibes.

Leisure Partner